679 2013 679 Nih Niad

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Overview

Welcome and Thank You Text
Current Model Qsts
Current CQs

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Sheet 1: Welcome and Thank You Text

Model Instance Name:
NIAID October 2011
MID:	FxMhZ0ohpUwcNwZEQs10Zw==
Date:	8/31/2011
Welcome and Thank You Text
	Directions:
	This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome text shown in the box below.
					Examples
					Welcome Text Example
	Welcome Text
	Thank you for visiting our site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.
					Thank You Text Example
	Thank You Text
	Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site.

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Sheet 2: Current Model Qsts

Model Instance Name:
NIAID October 2011
MID:	FxMhZ0ohpUwcNwZEQs10Zw==
Date:	8/31/2011
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Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	Look and Feel (1=Poor, 10=Excellent, Don't Know)		Satisfaction		Return (1=Very Unlikely, 10=Very Likely)
	Please rate the visual appeal of this site.		What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)		How likely are you to return to this site?
	Please rate the balance of graphics and text on this site.		How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)		Recommend (1=Very Unlikely, 10=Very Likely)
	Please rate the readability of the pages on this site.		How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)		How likely are you to recommend this site to someone else?
	Navigation (1=Poor, 10=Excellent, Don't Know)				Primary Resource (1=Very Unlikely, 10=Very Likely)
	Please rate how well the site is organized.				How likely are you to use this site as your primary resource for obtaining information from this organization?
	Please rate the options available for navigating this site.
	Please rate how well the site layout helps you find what you are looking for.
	Please rate the number of clicks to get where you want on this site.
	Content (1=Poor, 10=Excellent, Don't Know)
	Please rate your perception of the accuracy of information on this site.
	Please rate the quality of information on this site.
	Please rate the freshness of content on this site.
	Functionality (1=Poor, 10=Excellent, Don't Know)
	Please rate the usefulness of the features provided (i.e. Search, Links, Health & Research Topics, Rotating Slideshow) on this site.
	Please rate the convenience of the features (i.e. Search, Links, Health & Research Topics, Rotating Slideshow) on this site.
	Please rate the variety of features (i.e. Search, Links, Health & Research Topics, Rotating Slideshow) on this site.

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Sheet 3: Current CQs

Model Instance Name:			red & strike-through: DELETE
NIAID October 2011			underlined & italicized: RE-ORDER
MID: FxMhZ0ohpUwcNwZEQs10Zw==			pink: ADDITION
Date:	8/31/2011		blue + -->: REWORDING
NIAID October 2011 CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
SAC3980		How frequently do you visit this site?	First time		Radio button, one-up vertical	Single	Y		Visit Freq
			More than once a day
			Daily
			About once a week
			About once a month
			Every 6 months or less
SAC3981		What is your primary purpose for visiting this site?	Find general information about NIAID		Drop down, select one	Single	Y	skip group	Reason for Visit
			Find information on diseases and conditions
			Find information on research funding
			Find information on research programs
			Find information on labs at NIAID
			Find training or employment opportunities
			Find information on research news
			Other, please specify:	A
SAC3982	A	Please specify primary purpose for visiting this site today:	open		Text area, no char limit		N	skip group	Other Reason for Visit
SAC3983		In what role are you visiting the NIAID website today?	Patient with a specific disease or condition	A1A, A3A	Radio button, one-up vertical	Single	Y	skip group	Role
			Family member, Friend or Acquaintance of a Patient	A1B, A3B, B1A
			Health Care Provider/Health Professional	C, D, E, C1A
			Scientist Researcher	AK, F, D1A, D1B
			General Health Consumer	AM, A1C
			NIAID employee or contractor
			Advocate	AO, A1C
			Media/Journalist
			Policy Maker
			Public Health Official
			Student	AQ, A1C
			Educator/Teacher	A1C
			Librarian or Information professional	A1C
			Other	G
SAC3984	G	Please specify what best describes your role in visiting the NIAID Web site today.			Text area, no char limit		N	skip group	Other role
SAC3985	A1A	Which best describes your specific role?	Patient diagnosed with a disease or condition		Radio button, one-up vertical	Single	Y	skip group	Patient role
			Patient in treatment for a disease or condition
			Person concerned about being at risk for a disease or condition
			Other	A2A
SAC3986	A2A	Please specify your role as a patient:			Text area, no char limit		N	skip group	Other patient role
SAC3987	A1B	Which best describes your specific role?	Person concerned about someone else		Radio button, one-up vertical	Single	Y	skip group	Family/Friend role
			Person concerned about being at risk for a disease or condition
			Other	A2B
SAC3988	A2B	Please specify your role as a family member, friend or acquaintance.			Text area, no char limit		N	skip group	Other family/friend role
SAC3989	B1A	Are you the caregiver for a patient?	Yes		Radio button, one-up vertical	Single	Y	skip group	Caregiver
			No
SAC3990	A3A	How do you plan to use the information you find on this site today?	Give information to a family member or friend		Radio button, one-up vertical	Single	Y	skip group	Patient info usage
			Share and talk about information with my health care provider
			For my own personal use
			Didn't find what I wanted
			Not sure yet
			Other	A4A
SAC3991	A4A	Please specify how you plan to use the information you find on the site today:			Text area, no char limit		N	skip group	Other Patient Info Usage
SAC3992	A3B	How do you plan to use the information you find on this site today?	Give information to a family member or friend		Radio button, one-up vertical	Single	Y	skip group	Family/Friend Info Usage
			Share and talk about information with my health care provider
			For my own personal use
			Didn't find what I wanted
			Not sure yet
			Other	A4B
SAC3993	A4B	Please specify how you plan to use the information you find on the site today:			Text area, no char limit			skip group	Other Fam/Friend Info Usage
SAC3994	AM	Which best describes your specific role as a general health consumer?	Person with a health concern		Radio button, one-up vertical	Single		skip group	Health Consumer role
			Person interested in learning more about a disease or condition
			Other	AN
SAC3995	AN	Please specify your role as a general health consumer:			Text area, no char limit			skip group	Other health consumer role
SAC3996	AO	Which best describes your specific role as an advocate?	Patient advocate		Radio button, one-up vertical	Single		skip group	Advocate role
			Policy advocate
			Research advocate
			Other	AP
SAC3997	AP	Please specify your role as an advocate:			Text area, no char limit			skip group	Other advocate role
SAC3998	AQ	Which best describes your specific role as a student?	Elementary school		Radio button, one-up vertical	Single		skip group	Student role
			Middle school
			High school
			College/University
			Graduate school
			Post-graduate school (including medical school)
			Other	AR
SAC3999	AR	Please specify your role as a student:			Text area, no char limit			skip group	Other student role
SAC4000	A1C	How do you plan to use the information you find on this site today?	Give information to a family member or friend		Radio button, one-up vertical	Single		skip group	Advocate info usage
			Share and talk about information with my health care provider
			For my own personal use
			Use to do homework or class assignment
			Use as teaching material or for a class
			Didn't find what I wanted
			Not sure yet
			Other	A2C
SAC4001	A2C	Please specify how you plan to use the information you find on the site today:			Text area, no char limit			skip group	Other advocate info usage
SAC4002	C	Which best describes your specific role?	Physician		Radio button, one-up vertical	Single		skip group	Healthcare role
			Nurse/Nurse practitioner
			Care coordinator/Case manager/Patient navigator
			Pharmacist
			Physician assistant
			Counselor/Clinical social worker
			Dietician/Nutritionist
			Other	K
SAC4003	K	Please specify your role as a health professional:						skip group	Other health prof role
SAC4004	C1A	Are you involved in clinical research?	Yes		Radio button, one-up vertical	Single		skip group	Clinical research
			No
SAC4005	D	Do you specialize in the care of patients with allergy or infectious diseases?	Yes		Radio button, one-up vertical	Single		skip group	Allergy/infection Disease Health Prof
			No
SAC4006	E	How do you plan to use the information you find on this site today?	Keep myself up-to-date/Improve my understanding of clinical research findings		Radio button, one-up vertical	Single		skip group	Health Prof Info Usage
			Improve my understanding of basic research concepts and findings
			Plan or verify treatment
			Learn how to become a clinical trial investigator
			Provide information to a patient or family member
			Provide clinical trial information to a patient or family member
			Provide information to other health care providers
			Provide information to students
			For my personal use
			Didn’t find what I wanted
			Not sure yet
			Other	L
SAC4007	L	Please specify how you plan to use the information you find on this site today:			Text area, no char limit			skip group	Other Health Prof Info Usage
SAC4008	AK	Which best describes your specific role?	Post doctoral fellow		Radio button, one-up vertical	Single		skip group	Scientist Researcher Role
			Prospective researcher
			First-time researcher
			New Principal Investigator (PI)
			Long-time/Experienced researcher
			Research manager/Administrator
			Other	AL
SAC4009	AL	Please specify your role as a scientist researcher:			Text area, no char limit			skip group	Other Sci Researcher Role
ACQCas0025690	D1A	Have you ever applied for research funding from NIAID?	Yes	N, M	Radio button, one-up vertical	Single		skip group	Applied for Funding
			No
			I am currently working on my first application for research funding
ACQCas0025691	N	Have you ever received research funding from NIAID?	Yes
			No
ACQCas0025704	M	How many times have you applied for research funding from NIAID?	Once
			2-5 times
			6-10 times
			More than 10 times
SAC4011	D1B	Are you involved in…	Clinical research		Radio button, one-up vertical	Single		skip group	Sci Research Type
			Basic research
			Both
SAC4012	F	How do you plan to use the information you find on this site today?	Learn about NIAID research priorities		Radio button, one-up vertical	Single		skip group	Sci Research Info Usage
			Improve my understanding of basic research concepts and findings
			Keep myself up-to-date/Improve my understanding of clinical research findings
			Develop a research proposal
			Provide information to other scientist/researchers
			Provide information to students
			For my personal use
			Didn’t find what I wanted
			Not sure yet
			Other	M
SAC4013	M	Please specify how you plan to use the information you find on this site today:			Text area, no char limit			skip group	Other Sci Research Info Usage
SAC4014		Have you found the information you were looking for on the NIAID site today?	Yes		Radio button, one-up vertical	Single	Y	skip group	Found Information
			No	A
SAC4015	A	Please specify what you are unable to find on the NIAID site:			Text area, no char limit		N	skip group	Information Seeking
SAC4016		Which of the following ways did you primarily look for information?	Type in text box (Search Tool)	A	Radio button, one-up vertical	Single	Y	skip group	Look for Info
			Navigate by Health or Research topic/subject
			Navigate by Research Funding
			Navigate by latest News and Events
			Navigate by Labs and Scientific Resources
			More than one of the above
			No Preference/Not Sure
			Other	B
SAC4017	B	Please specify how you looked for information:			Text area, no char limit		N	skip group	Other Look for Info
SAC4018	A	Which of the following difficulties did you experience when typing into the text box (search tool)? (Please select all that apply)	Search results were not helpful		Checkbox, one-up vertical	Single	Y	skip group	Search Difficulty
			Returned too many results
			Returned too few results
			Returned no results
			Returned results that were too similar/redundant
			Results were not relevant to my search
			I did not encounter any difficulties					anchor/exclusive
SAC4019		Which of the following navigation difficulties did you experience on the site today? (Please select all that apply)	Could not get back to previous information		Checkbox, one-up vertical	Single	N	skip group	Navigation Difficulty
			Would often feel lost, not know where I was
			Links did not take me where I expected	A
			Links/labels are too difficult to understand
			Too many links or navigational choices
			Had technical difficulties (e.g. broken link)
			I had no difficulty navigating on this site					anchor/exclusive
SAC4020	A	Please describe in as much detail as possible the links or labels that did not take you where you expected:						skip group	OE_Nav Difficulty
SAC4021		Please tell us how we can improve the NIAID site to better meet your needs:			Text area, no char limit	open	N		Improvements
SAC4022		In the last three months, which of the following have you done? (Please select all that apply)	Signed up for email updates on NIAID.gov		Checkbox, one-up vertical	multi	y		social media
			Visited or "liked" NIAID's Facebook page
			Followed NIAID's Twitter profile
			Sent a NIAID E-card
			Shared or viewed an image on the NIAID Flickr page
			Watched a video on NIAID.gov or NIAID's YouTube page
			Listened to podcasts on NIAID.gov
			None of the above					anchor/exclusive
SAC4023		Please rank the top 3 factors that brought you to the website today. (Rank 1 = Most important) Rank 1	Message or recommendation from a friend on a social network		Drop down, select one	Single	Y	Rank Group	SV - Rank 1
			Video I saw on YouTube
			Internet blogs or discussion forums					Adjust Template/Style Sheet
			Advertising on social networks (Facebook, My Space, Twitter)					Randomize
			Message directly from NIAID on a social network
			Mobile phone text messages or alerts
			Instant Message from a friend or colleague
			Familiarity with site/organization
			Email Alerts
			Search engine results
			Word of mouth recommendation from someone I know
			TV, radio, newspaper, or magazine advertising
			Internet advertising
			Link from another website
			Don't know					Anchor Answer Choice
			Other					Anchor Answer Choice
SAC4024		Rank 2	Message or recommendation from a friend on a social network		Drop down, select one	Single	N	Rank Group	SV - Rank 2
			Video I saw on YouTube
			Internet blogs or discussion forums					Adjust Template/Style Sheet
			Advertising on social networks (Facebook, My Space, Twitter)					Randomize
			Message directly from NIAID on a social network
			Mobile phone text messages or alerts
			Instant Message from a friend or colleague
			Familiarity with site/organization
			Email Alerts
			Search engine results
			Word of mouth recommendation from someone I know
			TV, radio, newspaper, or magazine advertising
			Internet advertising
			Link from another website
			Don't know					Anchor Answer Choice
			Other					Anchor Answer Choice
SAC4025		Rank 3	Message or recommendation from a friend on a social network		Drop down, select one	Single	N	Rank Group	SV - Rank 3
			Video I saw on YouTube
			Internet blogs or discussion forums					Adjust Template/Style Sheet
			Advertising on social networks (Facebook, My Space, Twitter)					Randomize
			Message directly from NIAID on a social network
			Mobile phone text messages or alerts
			Instant Message from a friend or colleague
			Familiarity with site/organization
			Email Alerts
			Search engine results
			Word of mouth recommendation from someone I know
			TV, radio, newspaper, or magazine advertising
			Internet advertising
			Link from another website
			Don't know					Anchor Answer Choice
			Other					Anchor Answer Choice
SAC4026		If you heard about this website from a social network, please specify the site (i.e. Facebook, Twitter)			Text area, no char limit		N		SV - Other Social Network
ACQCas0025705		Do you ever access the Internet using a mobile phone or tablet?	Yes	A, B, D	Radio button, one-up vertical	Single	Y		Access Mobile Internet
			No
ACQCas0025706	A	Which of the following devices do you have?	A SmartPhone	W	Radio button, one-up vertical	Multi	Y		Phone or Tablet
			A tablet	X
			None of these		Matthew Castillo: Made the none of these option exclusive. Let me know if you want this changed.
ACQCas0025707	W	Specifically, which type of mobile phone do you have?	iPhone		Radio button, one-up vertical	Single	Y		Phone Type
			Android
			Blackberry
			Another phone
ACQCas0025708	X	Specifically, which type of tablet do you have?	iPad		Radio button, one-up vertical	Single	Y		Tablet Type
			Kindle
			Android
			Blackberry
			Another tablet
ACQCas0025709	B	Have you ever accessed ANY federal website using a mobile phone or tablet?	Yes	C	Radio button, one-up vertical	Single	Y		Federal Mobile Site Usage
			No, but I plan to do so
			No, but I might in the future
			No, and I don't plan to do so
ACQCas0025710	C	Have you ever accessed the NIAID site using a mobile phone or tablet?	Yes	Y, Z	Radio button, one-up vertical	Single	Y		Mobile Site Usage
			No, but I plan to do so	Z
			No, but I might in the future	Z
			No, and I don't plan to do so
ACQCas0025692	D	Have you ever accessed the NIAID Social Media sites (e.g. Facebook, LinkedIn, etc.) using a mobile phone or tablet?	Yes		Radio button, one-up vertical	Single	Y		Mobile Social Media
			No, but I plan to do so
			No, but I might in the future
			No, and I don't plan to do so
ACQCas0025693	Y	What was the main reason you last visited the NIAID site using a mobile phone or tablet?			Text area, no char limit	Single	N		Primary Reason
ACQCas0025711	Z	What resources/additional resources might you want to access from the NIAID site using a mobile phone or tablet?			Text area, no char limit	Single	N		Desired Resources