680 2013 680 NLA Main Site CQ change

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Overview

Current Model Qsts
Current Custom Qsts

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Sheet 1: Current Model Qsts

Model Instance Name:
Fill-in Measure Name	NLM Main Site
MID:	Q757XRdMwdAg+3i9eYOTfg==
Date:	12/1/2010
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Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	Content (1=Poor, 10=Excellent, Don't Know)		Satisfaction		Return (1=Very Unlikely, 10=Very Likely)
1	Please rate the accuracy of information on this site.	23	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	26	How likely are you to return to this site?
2	Please rate the quality of information on this site.	24	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)		Recommend (1=Very Unlikely, 10=Very Likely)
3	Please rate the freshness of content on this site.	25	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	27	How likely are you to recommend this site to someone else?
	Functionality (1=Poor, 10=Excellent, Don't Know)				Primary Resource (1=Very Unlikely, 10=Very Likely)
4	Please rate the usefulness of the information provided on this site.				How likely are you to use this site as your primary resource?
5	Please rate the convenience of the information on this site.
6	Please rate the ability to accomplish what you wanted to on this site.
	Look and Feel (1=Poor, 10=Excellent, Don't Know)
7	Please rate the ease of reading this site.
8	Please rate the clarity of site organization.
9	Please rate the clean layout of this site.
	Navigation (1=Poor, 10=Excellent, Don't Know)
10	Please rate the degree to which the number of steps to get where you want is acceptable.
11	Please rate the ability to find information you want on this site.
12	Please rate the clarity of site map or directory.
13	Please rate the ease of navigation on this site.
	Privacy (1=Poor, 10=Excellent, Don't Know)
14	Please rate the ability to limit sharing of your personal information on this site.
15	Please rate the amount of personal information you are asked to submit on this site.
16	Please rate the site's commitment to protecting your personal information.
	Search (1=Poor, 10=Excellent, Don't Know)
17	Please rate the relevance of search results on this site.
18	Please rate the organization of search results on this site.
19	Please rate how well the search results help you decide what to select.
	Please rate how well the search feature helps you to narrow the results to find what you want.
20	Site Performance (1=Poor, 10=Excellent, Don't Know)
21	Please rate how quickly pages load on this site.
22	Please rate the consistency of speed from page to page on this site.
	Please rate the ability to load pages without getting error messages on this site.

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Sheet 2: Current Custom Qsts

#REF!			red & strike-through: DELETE
NLM Main Site			underlined & italicized: RE-ORDER
Q757XRdMwdAg+3i9eYOTfg==			pink: ADDITION
Date:	3/1/2008		blue + -->: REWORDING
NLM Main Site CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
3639		What best describes your role in visiting the National Library of Medicine's website today?	Health Care Provider	A	Radio button, one-up vertical	S	Y	Skip Logic Group	Role
			Researcher/Scientist
			Librarian or information Professional					Randomize
			College/Graduate Student
			Educator
			Patient with a specific disease or condition
			Family or friend of patient
			General health consumer
			Health Care Administrator
			Publisher/Editor
			News Reporter, Media Person
			Web developer or designer
			The National Library of Medicine Staff
			Secondary Student (grades 7-12)
			Artist (general)
			Other, please specify:	B				Anchor Answer Choice
ACQOsl0002880	B	What other role best describes you today?			Text area, no char limit	S	N		Other Role
ACQOsl0002881	A	What type of health care provider?	Allied health professional		Drop down, select one	S	Y	Skip Logic Group
			Dentist
			Nurse (RN/LPN)
			Pharmacist
			Physician Assistant/Nurse practitioner
			Physician, primary care
			Physician, specialist
			Psychologist
			Social Worker
			Other health professional, please specify:	C
ACQOsl0002882	C	What other type of health professional best describes you?			Text area, no char limit	S	N	Skip Logic Group	Other Health Care Provider
235		How frequently do you visit this site?	First time		Drop down, select one	S	Y		Frequency of Visit
			More than once a day
			Daily
			About once a week
			About once a month
			Every 6 months or less
ACQWro0010212		What specific information were you looking for when you came to the NLM site today?			Text area, no char limit	S	N		Specific Info Seeking
ACQOsl0002883		What National Library of Medicine tool(s) did you use today? (select all that apply)	PubMed/MEDLINE		Checkbox, one-up vertical	M	Y	Skip Logic Group	NLM Tools Used
			MeSH					Randomize
			UMLS
			ClinicalTrials.gov
			MedlinePlus
			TOXNET
			DOCLINE
			Images from the History of Medicine
			LocatorPlus/NLM Catalog
			None of these					Anchor Answer Choice
			Other, please specify:	A				Anchor Answer Choice
ACQOsl0002884	A	What other NLM tools did you use today?			Text area, no char limit		N	Skip Logic Group	Other NLM Tools Used
ACQOsl0002885		What other resources did you use today? (select all that apply)	Consumer health areas such as MedlinePlus		Checkbox, one-up vertical	M	Y	Skip Logic Group	Resources Used
			Tutorials/Training					Randomize
			Funding opportunities (grants, contracts, etc.)
			History of medicine resources
			Visible Human Project
			Biotechnology and genetics resources
			Toxicology or environmental health resources
			Information about other medical libraries and the National Library of Medicine's National Network of Libraries of Medicine
			Health policy/Public health resources
			None of these					Anchor Answer Choice
			Other, please specify:	A				Anchor Answer Choice
ACQOsl0002886	A	What other resources did you use not mentioned above?			Text area, no char limit	S	N	Skip Logic Group	Other Resources Used
MIR00016		Did you find what you were looking for?	Yes		Radio button, one-up vertical	S	Y		Found Information
			No
			Partially
AG00163		Did you use the NLM Web site search box to find something on the NLM Main site during your visit today?	Yes	A	Radio button, one-up vertical	S	Y		Used Search Box
			No
			Unsure
ACQOsl0002890	A	Please describe your experience with search:	No problems		Radio button, one-up vertical	S	Y	Skip Logic Group	Search Experience
			Too many results
			Not enough results
			Irrelevant results
			Other, please specify:	B
ACQOsl0002891	B	What other experience did you have with search?			Text area, no char limit		N	Skip Logic Group	Other Search Experience
AG00165		How would you improve www.nlm.nih.gov?			Text area, no char limit		N		Improvements
ACQOsl0002892		In the last three months, have you done any of the following (select all that apply)?	Bookmark or tag websites (using social bookmarking sites as Digg or Del.icio.us)		Checkbox, one-up vertical	M	Y	Skip Logic Group	Social Media
			Browse Web sites using my mobile phone / device	B, D, E
			Listen to podcasts or audio on a Web site
			Participate in Facebook
			Participate in Twitter
			Receive/send text messages using my mobile phone / device
			Sign up for email updates from a website
			Use personalized web pages (such as iGoogle or My Yahoo!)
			Watch videos on a Web site
			None of these					Anchor Answer Choice
			Other, please specify:	A				Anchor Answer Choice
ACQOsl0002893	A	What other social media			Text area, no char limit		N	Skip Logic Group	Other Social Media
ACQCol0005463	B	What device were you using? (select all that apply)	Blackberry		Checkbox, one-up vertical	M	Y	Skip Logic Group	Device Used
			Android
			iPad
			iPhone
			iPod Touch
			Kindle Fire
			Other, please specify:	C				Skip Logic Group
ACQCol0005457	C	What other device were you using?			Text area, no char limit		N	Skip Logic Group	Other Device Used
ACQCol0005478	D	If NLM Main were to offer mobile content, which would you prefer?	Mobile site (example - m.XXX.gov)		Radio button, one-up vertical	S	Y	Skip Logic Group	Mobile Content Preference
			Downloadable Application (example - iPhone application, Android application, Blackberry application)
			Not Sure
			I am not interested in mobile content
ACQCol0005479	E	What information already available from NLM would you find most useful to have on your mobile device?			Text area, no char limit	S	N	Skip Logic Group	Useful Moible Info
ACQWro0010210		How do you describe your ethnicity?	Hispanic		Radio button, one-up vertical	S	N		Ethnicity
			Non-Hispanic
ACQWro0010211		How do you describe your race?	American Indian or Alaska Native		Radio button, one-up vertical	S	N		Race
			Asian or Pacific Islander
			African American or Black
			White
			Other