692 2013 692 Careers.state.gov CQ changes 7-29-13

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Overview

Current Model Qsts
Current Custom Qst

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Sheet 1: Current Model Qsts

Model Instance Name:
Careers.State v2
MID:	F4UZIQQdAYIh0goRocJk1g==
Date:	3/2/2010
Careers.State v2
Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	Functionality (1=Poor, 10=Excellent, Don't Know)		Satisfaction		Recommend (1=Very Unlikely, 10=Very Likely)
1	Please rate the usefulness of the features provided on Careers.State.gov.	17	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	20	How likely are you to recommend Careers.State.gov to someone else?
2	Please rate the convenience of the features on Careers.State.gov.	18	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)		Return (1=Very Unlikely, 10=Very Likely)
3	Please rate the variety of features on this Careers.State.gov.	19	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	21	How likely are you to return to Careers.State.gov?
	Career Information (1=Poor, 10=Excellent, Don't Know)				Primary Resource (1=Very Unlikely, 10=Very Likely)
4	Please rate how understandable career information is on Careers.State.gov.			22	How likely are you to use Careers.State.gov as a primary resource for information about careers at the Department of State?
5	Please rate the level of detail of career information on Careers.State.gov.				Online Participation (1=Very Unlikely, 10=Very Likely)
6	Please rate how well the career information provided answers to your questions.			23	How likely are you to participate in an online discussion with this agency using chat, wikis, discussion boards, or blogs?
	Look and Feel (1=Poor, 10=Excellent, Don't Know)				Pursue a Career (1=Very Unlikely, 10=Very Likely)
7	Please rate the visual appeal of Careers.State.gov.			24	How likely are you to pursue a career or student program with the U.S. Department of State?
8	Please rate the balance of graphics and text on Careers.State.gov.
9	Please rate the readability of the pages on Careers.State.gov.
	Navigation (1=Poor, 10=Excellent, Don't Know)
10	Please rate how well Careers.State.gov is organized.
11	Please rate the options available for navigating Careers.State.gov.
12	Please rate how well Careers.State.gov's layout helps you find what you are looking for.
13	Please rate the number of clicks to get where you want on Careers.State.gov.
	Site Performance (1=Poor, 10=Excellent, Don't Know)
14	Please rate how quickly pages load on Careers.State.gov.
15	Please rate the consistency of speed from page to page on Careers.State.gov.
16	Please rate the ability to load pages without getting error messages on Careers.State.gov.

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Sheet 2: Current Custom Qst

Model Instance Name:			red & strike-through: DELETE
Careers.State v2			underlined & italicized: RE-ORDER
MID:	F4UZIQQdAYIh0goRocJk1g==		pink: ADDITION
Date:	9/18/2012		blue + -->: REWORDING
Careers.State v2 CUSTOM QUESTION LIST
QID (Group ID)	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
KFB07748		How frequently do you visit this site?	First time		Radio button, one-up vertical	Single	Y		Visit Frequency
			More than once a day
			Daily
			About once a week
			About once a month
			Every 6 months or less
SAC3844		Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important). Rank 1 (Required)	Message or recommendation from a friend on a social network		Drop down, select one	Single	Y	Rank Group	SV - Rank 1
			Video I saw on YouTube
			Internet blogs or discussion forums					Adjust Template/Style Sheet
			Advertising on social networks (Facebook, MySpace, Twitter)					Randomize
			Message directly from the agency on a social network
			Mobile phone text messages or alerts
			Instant Message from a friend or colleague
			Familiarity with site
			Email
			Search engine results
			USAJobs
			Word of mouth recommendation from someone I know
			TV, radio, newspaper, or magazine advertising
			Internet advertising
			Don't know					Anchor Answer Choice
			Other					Anchor Answer Choice
SAC3845		Rank 2 (Optional)	Message or recommendation from a friend on a social network		Drop down, select one	Single	N	Rank Group	SV - Rank 2
			Video I saw on YouTube
			Internet blogs or discussion forums					Adjust Template/Style Sheet
			Advertising on social networks (Facebook, MySpace, Twitter)					Randomize
			Message directly from the agency on a social network
			Mobile phone text messages or alerts
			Instant Message from a friend or colleague
			Familiarity with site
			Email
			Search engine results
			USAJobs
			Word of mouth recommendation from someone I know
			TV, radio, newspaper, or magazine advertising
			Internet advertising
			Don't know					Anchor Answer Choice
			Other					Anchor Answer Choice
SAC3846		Rank 3 (Optional)	Message or recommendation from a friend on a social network		Drop down, select one	Single	N	Rank Group	SV - Rank 3
			Video I saw on YouTube
			Internet blogs or discussion forums					Adjust Template/Style Sheet
			Advertising on social networks (Facebook, MySpace, Twitter)					Randomize
			Message directly from the agency on a social network
			Mobile phone text messages or alerts
			Instant Message from a friend or colleague
			Familiarity with site
			Email
			Search engine results
			USAJobs
			Word of mouth recommendation from someone I know
			TV, radio, newspaper, or magazine advertising
			Internet advertising
			Don't know					Anchor Answer Choice
			Other					Anchor Answer Choice
ACQOsl0000801		What best describes you?	Current High school student		radio button, one-up vertical	Single	Y		Role
			Current Undergraduate/Associates Degree student
			Current Graduate student (Masters Degree/PhD)
			Parent looking for info for my child(ren)
			School/College/University counselor looking for info for my student(s)
			Self-employed
			Full time employee, entry level (less than 2 years of professional experience)
			Full time employee, mid level (2-5 Years of professional experience)
			Full time employee, management level (5+ years of professional experience)
			Currently serving in the military
			Retired
			Currently unemployed, seeking a job
			Veteran
			None of the above
KFB07750		What information were you primarily looking for on the site today?	Obtain general career information		Drop down, select one	Single	Y	Skip Logic	Looking For
			Foreign Service Officer information	A
			Foreign Service Specialist information	B
			Civil Service employment information	C
			Student Programs	D
			Consular Adjudicator positions
			Foreign Service Officer Test
			Foreign Service Oral Assessment
			Iraq Jobs
			Just Curious (saw video, advertisement banner, etc.)
			None of the above
KFB07751	A	What were you looking for within the Foreign Service Officer section? (check all that apply)	General information about becoming a Foreign Service Officer		Check box, one up vertical	Multi	Y	Skip Logic	FSO
			Trying to decide which career track is right for me
			I wanted to register/take the Foreign Service Officer test
			Take the Oral Assessment
			Get information about compensation and benefits
			Get information about the Diplomacy Fellows Program
			Information about other Foreign Service Officers
			Other
KFB07752	B	What were you looking for within the Foreign Service Specialist section? (check all that apply)	General information about becoming a Foreign Service Specialist		Check box, one up vertical	Multi	Y	Skip Logic	FSS
			Foreign Service Specialist employment opportunities
			Trying to decide which career track is right for me
			Determine if I qualify
			Get information about compensation and benefits
			Information about other Foreign Service Specialists
			Other
KFB07753	C	What were you looking for within the Civil Service Employment section? (check all that apply)	General information about becoming a Civil Service employee		Check box, one up vertical	Multi	Y	Skip Logic	Civil Service
			Civil Service employment opportunities
			Information about career and development training
			Determine if I qualify
			Get information about compensation and benefits
			Information about other Civil Service employees
			Other
KFB07754	D	What were you looking for within Student Programs? (check all that apply)	General information about the Student Programs		Check box, one up vertical	Multi	Y	Skip Logic	Student Pgms
			Find out which program is right for me
			Get information about the Council of American Ambassadors Fellowship
			Get information about Pathways Programs (Recent graduates)
			Get information about Pathways Programs (Paid internships: ITEP and ICEP)
			Get information about Pathways Programs (PMF)
			Get information about the Department of State Internship Program: Spring/Summer/Fall (unpaid)
			Get information about the Workforce Recruitment Program
			Get information about fellowships specifically for Graduate and Post-Graduates
			Looking for Pickering Fellowship information
			Looking for Rangel Fellowship information
			Look at profiles of students who participated in the Student Programs
			Other
KFB07755		Did you find the information you were looking for today?	Yes		Drop down, select one	Single	Y	Skip Logic	Did you find
			No	A
KFB07756	A	Please tell us what you could not find on the Careers.State.gov site today?			Text area, no char limit		N	Skip Logic	OE_did not find
ACQOsl0004499		What did you interact with on the Careers.State site today? (select all that apply)	Careers.State search tool	A,B	checkbox, one up vertical	Multi	Y	Skip Logic	Site Interaction
			Careers.State homepage
			Yellow navigation bar (Learn, Work, Engage)
			About Us, Keep Me Informed, Share, or FAQs links
			The grey highlights box (Register for the FSOT, Civil Service, Afghanistan Jobs, Iraq Jobs, Diplomats@work)
			This is my life trip video rollover
			Social media icons (Blog, Facebook, Linked in, Twitter, YouTube, Flickr)
			Other
		Not sure	Not sure
ACQOsl0004500	A	Please tell us about your experience with the site's search feature today. (Please select all that apply.)	The search feature met my needs today.		checkbox, one up vertical	Multi	Y	Skip Logic	Search Experience
			I had issues with the basic search process (how to use it, terms to enter).
			I had issues with the visual display of the search results (text size, images).
			I had issues with the search results I received.
			I had issues with sorting, filtering, advanced search, or lack of these options.
			I had technical issues with the search feature.
			None of these
KFB07760	B	Please tell us if there are any features that would have enhanced your experience with the search tool.			Text area, no char limit		N	Skip Logic	OE_Search
KFB07761		Please tell us what you experienced while looking for information on the Careers.State.gov site today. (check all that apply).	It was not clear where to go to find the information I needed		Checkbox, one-up vertical	Multi	Y		Site Experience
			Links did not take me where I expected
			There were too many links to choose from
			I often felt lost on the site
			The language used on the site was too technical
			There was too much text/content to sort through
			I did not have enough time to read all of the information
			I did not find a job opening that I qualify for
			I found a position I qualified for, but DOS was not accepting applications
			I experienced technical difficulties (e.g. broken links, error messages)
			I could not navigate back to previous information
			None of the above
ACQhar0018234		Do you ever access the Internet using a mobile phone or tablet?	Yes	A, B, D	Radio button, one-up vertical	Single	Y		Access Mobile Internet
			No
ACQhar0018235	A	Which of the following devices do you have?	A SmartPhone	W	Radio button, one-up vertical	Multi	Y		Phone or Tablet
			A tablet	X
			None of these
ACQhar0018237	W	Specifically, which type of mobile phone do you have?	iPhone		Radio button, one-up vertical	Single	Y		Phone Type
			Android
			Blackberry
			Another phone
ACQhar0018238	X	Specifically, which type of tablet do you have?	iPad		Radio button, one-up vertical	Single	Y		Tablet Type
			Kindle
			Android
			Blackberry
			Another tablet
ACQhar0018236	B	Have you ever accessed ANY federal website using a mobile phone or tablet?	Yes	C	Radio button, one-up vertical	Single	Y		Federal Mobile Site Usage
			No, but I plan to do so
			No, but I might in the future
			No, and I don't plan to do so
ACQhar0018239	C	Have you ever accessed the Careers.State.gov site using a mobile phone or tablet?	Yes	Y, Z	Radio button, one-up vertical	Single	Y		Mobile Site Usage
			No, but I plan to do so	Z
			No, but I might in the future	Z
			No, and I don't plan to do so
ACQinh0018956	D	Have you ever accessed the Careers.State Social Media sites (e.g. Facebook, LinkedIn, etc.) using a mobile phone or tablet?	Yes		Radio button, one-up vertical	Single	Y		Mobile Social Media
			No, but I plan to do so
			No, but I might in the future
			No, and I don't plan to do so
ACQhar0018205	Y	What was the main reason you last visited Careers.State.gov using a mobile phone or tablet?			Text area, no char limit	Single	N		Primary Reason
ACQhar0018206	Z	What resources/additional resources might you want to access from Careers.State.gov using a mobile phone or tablet?			Text area, no char limit	Single	N		Desired Resources
CAS0034862		Do you currently have U.S. citizenship which would allow you to take a job within the Department of State?	Yes, I have U.S. citizenship		dropdown	Single	N		Citizenship
			No, but I am planning on becoming a U.S. citizen
			No, I do not have/intend to have U.S. citizenship
			Prefer not to answer
ACQOsl0000821		Please choose your age group:	Under 21		dropdown	Single	N		Age
			21 - 30
			31 - 40
			41 - 50
			Over 50
			Prefer not to answer
ACQinh0018957		Which of the following best describes your race or ethnic background? (Please select all that apply.)	African American or Black		Checkbox one-up vertical	Multi	N		Ethnicity
			American Indian or Alaska Native
			Asian
			Hispanic or Latino
			Native Hawaiian or Other Pacific Islander
			White or Caucasian (Not Hispanic or Latino)
			Other (Please specify)	A
			Prefer not to answer
ACQinh0018958	A	What is your race or ethnic background?			Text area, no char limit	Single	N		OE_Ethnicity
KFB07778		Please tell us if there are any improvements that you feel should be made to the Careers.State.gov site.			Text area, no char limit		N		Improvement