698 2013 698 DOL Doors August 2012

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Overview

Current Model Qsts_LF,NAV,Site
Current Custom Qs

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Sheet 1: Current Model Qsts_LF,NAV,Site

Model Instance Name:
DOL DOORS Job App Survey
MID:	sYgsZtEExEo089wZc8wN4A==
Date:	8/15/2008
DOL DOORS Job App Survey MODEL QUESTION LIST
Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	Job Application Process		Satisfaction		Recommend
1	Please rate how easy it is to apply for a job on this site.	20	What is your overall satisfaction with this site?		How likely are you to recommend this site to someone else?
2	Please rate the clarity of the instructions for applying for a job on this site.	21	How well does this site meet your expectations?		Return
3	Please rate the clarity of your progress in the job application process.	22	How does this site compare to your idea of an ideal website?		How likely are you to return to this site?
	Job Descriptions
4	Please rate the clarity of the job descriptions on this site.
5	Please rate the level of detail provided for each job description on this site.
6	Please rate the relevancy of the information provided for each job description on this site.
	Job Search
7	Please rate the usefulness of job listings on this site.
8	Please rate the amount of applicable job listings on this site.
9	Please rate the organization of job listings on this site.
10	Please rate how the job search feature helps you to narrow the results to find the job listings you want.
	Look and Feel
11	Please rate the readability of the pages on this site.
12	Please rate the visual appeal of this site.
13	Please rate the balance of graphics and text on this site.
	Navigation
14	Please rate how well the site is organized.
15	Please rate how well the site layout helps you find what you are looking for.
16	Please rate the options available for navigating this site.
	Site Performance
17	Please rate how quickly pages load on this site.
18	Please rate the consistency of speed from page to page on this site.
19	Please rate the ability to load pages without getting error messages on this site.

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Sheet 2: Current Custom Qs

Model Instance Name:

red & strike-through: DELETE

DOL DOORS Job App Survey

underlined & italicized: RE-ORDER

MID: sYgsZtEExEo089wZc8wN4A==

pink: ADDITION

Date:

8/8/2012

blue + -->: REWORDING

DOL DOORS Job App Survey CUSTOM QUESTION LIST

QID (Group ID)

Skip Logic Label

Question Text

Answer Choices (limited to 50 characters)

Skip to

Type (select from list)

Single or Multi

Required Y/N

Special Instructions

25 character limit. Leave blank if you want DOT to fill this part out. CQ Label

C7250

Are you currently a Federal employee?

Yes, Federal employee of DOL

Drop down, select one

Single

Y

Federal Employee

Yes, Federal employee not of DOL

No, but I have worked for the Federal Government in the past

No, I have never worked for the Federal Government

C7251

How frequently do you look at DOL job postings?

First time

Drop down, select one

Single

Y

DOL Job Postings

Daily

Weekly

Monthly

Less than once a month

C7252

During the last 6 months, have you applied for other jobs online?

Yes, other DOL jobs

Checkbox, two-up vertical

Multi

Y

Skip Group

Applied online

Yes, other private sector jobs

Yes, other federal jobs

A

No

ACQLiv0012505

A

How does the DOL job application process compare to other Federal job application processes?

Much easier

Radio button, one-up vertical

Single

Y

Skip Group

Process Compare

Slightly easier

About the same

Slightly more difficult

B

Much more difficult

B

Not applicable

ACQLiv0012506

B

What specifically about the DOL job application process is more difficult than other Federal job application processes?

Text Area

No

Skip Group

OE_Process Compare

ACQLiv0012507

How would you rate the ease of searching for job postings that meet your criteria?

Easy

Radio button, one-up vertical

Single

Yes

Ease of Searching

Neither easy nor difficult

Difficult

Not applicable

ACQLiv0012508

Was the level of description in the job announcement too much, too little, or about right?

Too much

Radio button, one-up vertical

Single

Yes

Level of Description

Too little

About right

ACQLiv0012496

Please rate the ease of submitting your resume.

Easy

Radio button, one-up vertical

Single

Yes

Ease of Submitting Resume

Neither easy nor difficult

Difficult

Not applicable

ACQLiv0012497

What one change would make submitting your resume easier?

Text Area

No

Make Submitting Easier

C7256

Please rate the ease of use of answering and saving your DOL-specific questions.

1=Very hard

Radio button, scale, has don't know

Single

Y

DOL specific questions

2

3

4

5

6

7

8

9

10=Very easy

Not applicable

CWS01456

Please rate the ease of submitting your supplemental documentation.

1=Very hard

Radio button, scale, has don't know

Single

Y

Supplemental Docs

Remap existing CQID that we unmapped in May

2

3

4

5

6

7

8

9

10=Very easy

Not applicable

C7258

If you contacted the vacancy announcement point of contact, please rate your level of satisfaction with the customer service provided.

1=Poor

Radio button, scale, has don't know

Single

Y

Vacancy announcement

2

3

4

5

6

7

8

9

10=Excellent

Not applicable

C7259

If you contacted the DOORS Help Desk ([email protected]), please rate your level of satisfaction with the customer service provided.

1=Poor

Radio button, scale, has don't know

Single

Y

Sat w Help Desk

2

3

4

5

6

7

8

9

10=Excellent

Not applicable

CWS01457

Were you able to complete your application?

Yes

C

Drop down, select one

Single

Y

Skip Group

Accomplish goal

No

In part

ACQLiv0012510

C

Please rate the ease of obtaining your application status.

Easy

Radio button, one-up vertical

Single

Yes

Skip Group

Obtaining Status

Neither easy nor difficult

Difficult

Not applicable

ACQLiv0012511

Identify one improvement that would make the DOL job application process better.

Text Area

No

Improvement