705 2013 705 FTC.gov Questionnaire 3-9-2012

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Overview

Welcome and Thank You Text
Current Model Qsts
Current Custom Qsts

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Sheet 1: Welcome and Thank You Text

Model Instance Name:
FTC.gov Satisfaction Survey
MID:	44tglcx05IE91JYUdxIBlA==
Date:	2/1/2012
Welcome and Thank You Text
	Directions:
	This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome text shown in the box below.
					Examples
					Welcome Text Example
	Welcome Text
	Thank you for visiting our site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.
					Thank You Text Example
	Thank You Text
	Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.

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Sheet 2: Current Model Qsts

Model Instance Name:
FTC.gov Satisfaction Survey
MID:	44tglcx05IE91JYUdxIBlA==
Partitioned (Y/N)?		Y
Date:		2/1/2012
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Model questions utilize the ACSI methodology to determine scores and impacts
		ELEMENTS (drivers of satisfaction)			CUSTOMER SATISFACTION			FUTURE BEHAVIORS
	MQ Label			MQ Label			MQ Label
		Site Information (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Recommend (1=Very Unlikely, 10=Very Likely)
1	Site Information - Thoroughness	Please rate the thoroughness of information on this site.	20	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	23	Recommend	How likely are you to recommend this site to someone else?
2	Site Information - Understandable	Please rate how understandable the information is on this site.	21	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)			Primary Resource (1=Very Unlikely, 10=Very Likely)
3	Site Information - Answers	Please rate how well the information provides answers to your questions.	22	Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	24	Primary Resource	How likely are you to use this site as your primary resource for obtaining information from this organization?
		Navigation (1=Poor, 10=Excellent, Don't Know)						Return (1=Very Unlikely, 10=Very Likely)
4	Navigation - Organized	Please rate how well the site is organized.				25	Return	How likely are you to return to this site?
5	Navigation - Options	Please rate the options available for navigating this site.
6	Navigation - Layout	Please rate how well the site layout helps you find what you are looking for.
7	Navigation - Clicks	Please rate the number of clicks to get where you want on this site.
		Look and Feel (1=Poor, 10=Excellent, Don't Know)
8	Look and Feel - Appeal	Please rate the visual appeal of this site.
9	Look and Feel - Balance	Please rate the balance of graphics and text on this site.
10	Look and Feel - Readability	Please rate the readability of the pages on this site.
		Online Transparency (1=Poor, 10=Excellent, Don't Know)
11	Online Transparency - Disclose	Please rate how thoroughly this site discloses information about what this agency is doing.
12	Online Transparency - Quick	Please rate how quickly agency information is made available on this site.
13	Online Transparency - Access	Please rate how well information about this agency's actions can be accessed by the public on this site.
		Plain Language (1=Poor, 10=Excellent, Don't Know)
14	Plain Language - Clear	Please rate the clarity of the wording on this site.
15	Plain Language - Understandable	Please rate how well you understand the wording on this site.
16	Plain Language - Concise	Please rate this site on its use of short, clear sentences.
		Site Performance (1=Poor, 10=Excellent, Don't Know)
17	Site Performance - Loading	Please rate how quickly pages load on this site.
18	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.
19	Site Performance - Errors	Please rate the ability to load pages without getting error messages on this site.

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Sheet 3: Current Custom Qsts

Model Instance Name:			red & strike-through: DELETE
FTC.gov Satisfaction Survey			underlined & italicized: RE-ORDER
MID:	44tglcx05IE91JYUdxIBlA==		pink: ADDITION
			blue + -->: REWORDING
Date:	2/1/2012
FTC.gov Satisfaction Survey CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
SAC7765		How old are you?	Under 18		Drop down, select one	S	Y		Age
			18-24
			25-34
			35-44
			45-54
			55-64
			65-74
			75 and up
			Prefer not to say
SAC7766		How frequently do you visit this site?	This is my first visit		Radio button, one-up vertical	Single	Y		Visit Frequency
			Every few months or less often
			Monthly
			Weekly
			Several times a week
			Daily
SAC7767		What is your primary reason for visiting ftc.gov today?	Get news about the FTC or FTC Events		Radio button, one-up vertical	Single	Y	Skip Logic Group	Primary Reason
			Get consumer tips	B
			Get business guidance
			Report a consumer complaint
			Comment on a rule-making
			Learn about FTC Cases
			Check the status of a merger review
			Find an FTC report
			Other, please specify	A
SAC7768	A	Please specify your other role in visiting ftc.gov today.			Text area, no char limit		N	Skip Logic Group	OE_Primary Reason
SAC7769	B	If you were looking for consumer tips, which topics were you interested in? (Please check all that apply)	Automobiles		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Consumer Tips
			Computers & the Internet
			Credit & Loans
			Education, Scholarships, & Job Placement
			Energy & the Environment
			Health
			ID Theft, Privacy, & Services
			Investments & Business Opportunities
			Shopping for Products & Services
			Telemarketing & Telephone Services
			Other, please specify	C
SAC7770	C	Please specify the consumer topic that you were interested in.					N	Skip Logic Group	Other_Consumer Tips
SAC7771		What is your primary role in visiting ftc.gov today?	Consumer		Radio button, one-up vertical	Single	Y	Skip Logic Group	Primary Role
			Business Person
			Law Enforcement
			Government Employee
			Attorney
			Consumer Advocate/Educator
			Academic
			Media/Blogger
			Other, please specify	A
SAC7772	A	Please specify your other role in visiting ftc.gov today.			Text area, no char limit		N	Skip Logic Group	OE_Primary Role
SAC7773		Did you accomplish what you wanted on ftc.gov today?	Yes		Radio button, one-up vertical	Single	Y	Skip Logic Group	Accomplish
			Partially	A
			No	A
SAC7774	A	Please specify what you were trying to accomplish during your visit to ftc.gov.			Text area, no char limit		N	Skip Logic Group	OE_Accomplish
SAC7775		What sections of the site did you primarily visit today? (Please select all that apply.)	Actions		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Sections of Site
			Competition
			Congressional
			Consumer Protection
			Economics
			General Counsel
			International Affairs
			News
			Policy
			Don't Know
			Other, please specify	A
SAC7776	A	Please specify the section of the site you primarily visited today.			Text area, no char limit		N	Skip Logic Group	OE_Sections of Site
SAC7777		How did you learn about ftc.gov?	Search Engine		Radio button, one-up vertical	Single	Y	Skip Logic Group	Arrive to Site
			Referred by another website
			Social media
			News Source (magazine/newspaper/radio/television)
			Referred by a friend or family member
			Prior visit
			Other, please specify	A
SAC7778	A	Please specify how you learned about ftc.gov			Text area, no char limit		N	Skip Logic Group	OE_Arrive to Site
SAC7779		How did you primarily look for information on the site today?	Search feature		Radio button, one-up vertical	Single	Y	Skip Logic Group	Look for Info
			Advanced search tool
			Top navigation bar
			Right "Hot Topics" navigation bar
			Links in the center of the page
			Site Map
			Other, please specify	A
SAC7780	A	Please specify how you looked for information on the site today.			Text area, no char limit		N	Skip Logic Group	OE_Look for Info
SAC7781		How would you describe your experience navigating the site today? (Please select all that apply.)	I had no difficulty navigating the site		Checkbox, one-up vertical	multi	Y	Skip Logic Group	Navigation experience
			Links often did not take me where I expected
			Had difficulty finding relevant information
			Links/labels are difficult to understand
			Too many links/navigational options to choose from
			Had technical difficulties (error messages, broken links, etc.)
			Could not navigate back to previous information
			I had a navigation difficulty not listed above:	A
SAC7782	A	Please specify your other navigation difficulty:			Text area, no char limit		N	Skip Logic Group	OE_Nav Experience
SAC7783		What do you think of ftc.gov's written content?	Appropriate for my level of understanding		Radio button, one-up vertical	Single	Y		Site Content
			Too complex
			Too simplistic
SAC7784		If you could make one improvement to ftc.gov, what would it be?			Text area, no char limit		N		One Improvement