710 2013 710 NARA Archives 10-23-12
American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys
2013 710 NARA Archives 10-23-12.xlsx
2013 689 NWHLC v2 Questionnaire - 2013 VA Questionnaire_11-26-12
OMB: 1090-0008
⚠️ Notice: This form may be outdated. More recent filings and information on OMB 1090-0008 can be found here:
Document [xlsx]
Download: xlsx | pdf
Current Custom Qsts
Overview
Current Model QstsCurrent Custom Qsts
Sheet 1: Current Model Qsts
| Model Instance Name: | ||||||||
| NARA Archives | 
|
|||||||
| MID: | UV0JVB8lJchMRxtN14gpVw== | |||||||
| Partitioned (Y/N)? | Yes | |||||||
| NOTE: All non-partitioned surveys will NOT be imputed and the elements will be rotated as a default unless otherwise specified and approved by Research. | ||||||||
| Date: | 9/11/2012 | |||||||
| \ | ||||||||
| Model questions utilize the ACSI methodology to determine scores and impacts | ||||||||
| ELEMENTS (drivers of satisfaction) | CUSTOMER SATISFACTION | FUTURE BEHAVIORS | ||||||
| MQ Label | MQ Label | MQ Label | ||||||
| Content (1=Poor, 10=Excellent, Don't Know) | Satisfaction | Return (1=Very Unlikely, 10=Very Likely) | ||||||
| Content - Accuracy | Please rate the accuracy of information on this site. | Satisfaction - Overall | What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied) |
Return | How likely are you to return to this site? | |||
| Content - Quality | Please rate the quality of information on this site. | Satisfaction - Expectations | How well does this site meet your expectations? (1=Falls Short, 10=Exceeds) |
Recommend (1=Very Unlikely, 10=Very Likely) | ||||
| Content - Freshness | Please rate the freshness of content on this site. | Satisfaction - Ideal | How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close) |
Recommend | How likely are you to recommend this site to someone else? | |||
| Look and Feel (1=Poor, 10=Excellent, Don't Know) | ||||||||
| Look and Feel - Appeal | Please rate the visual appeal of this site. | |||||||
| Look and Feel - Balance | Please rate the balance of graphics and text on this site. | |||||||
| Look and Feel - Readability | Please rate the readability of the pages on this site. | |||||||
| Navigation (1=Poor, 10=Excellent, Don't Know) | ||||||||
| Navigation - Organized | Please rate how well the site is organized. | |||||||
| Navigation - Options | Please rate the options available for navigating this site. | |||||||
| Navigation - Layout | Please rate how well the site layout helps you find what you are looking for. | |||||||
| Navigation - Clicks | Please rate the number of clicks to get where you want on this site. | |||||||
| Online Transparency (1=Poor, 10=Excellent, Don't Know) | ||||||||
| Online Transparency - Disclose | Please rate how thoroughly this site discloses information about what this company is doing. | |||||||
| Online Transparency - Quick | Please rate how quickly company information is made available on this site. | |||||||
| Online Transparency - Access | Please rate how well information about this company's actions can be accessed by the public on this site. | |||||||
| Privacy (1=Poor, 10=Excellent, Don't Know) | ||||||||
| Privacy - Limit Sharing | Please rate the ability to limit sharing of your personal information on this site. | |||||||
| Privacy - Amt Personal Info | Please rate the amount of personal information you are asked to submit on this site. | |||||||
| Privacy - Protect | Please rate the site's commitment to protecting your personal information. | |||||||
| Search (1=Poor, 10=Excellent, Don't Know) | ||||||||
| Search - Results Relevance | Please rate the relevance of search results on this site. | |||||||
| Search - Results Organization | Please rate the organization of search results on this site. | |||||||
| Search - Results Help | Please rate how well the search results help you decide what to select. | |||||||
| Search - Feature Narrow | Please rate how well the search feature helps you to narrow the results to find what you want. | |||||||
| Site Performance (1=Poor, 10=Excellent, Don't Know) | ||||||||
| Site Performance - Loading | Please rate how quickly pages load on this site. | |||||||
| Site Performance - Consistency | Please rate the consistency of speed from page to page on this site. | |||||||
| Site Performance - Errors | Please rate the ability to load pages without getting error messages on this site. | |||||||
Sheet 2: Current Custom Qsts
| Model Instance Name: NARA - Archives Site | |||||||||
| NARA - Archives Site | |||||||||
| MID: | UV0JVB8lJchMRxtN14gpVw== | ||||||||
| Date: | Sept. 15, 2009 | ||||||||
| NARA - Archives Site CUSTOM QUESTION LIST | |||||||||
| QID (Group ID) |
Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | Question Label |
| ACQhar0019476 | Please rate the clarity of the wording on Archives.gov. | 1=Poor | Radio button, scale, has don't know | S | Y | Clarity of Wording Rating | |||
| 2 | |||||||||
| 3 | |||||||||
| 4 | |||||||||
| 5 | |||||||||
| 6 | |||||||||
| 7 | |||||||||
| 8 | |||||||||
| 9 | |||||||||
| 10=Excellent | |||||||||
| DK | |||||||||
| ACQhar0019477 | Please rate how well you understand the wording on Archives.gov. | 1=Poor | Radio button, scale, has don't know | S | Y | Understand Wording Rating | |||
| 2 | |||||||||
| 3 | |||||||||
| 4 | |||||||||
| 5 | |||||||||
| 6 | |||||||||
| 7 | |||||||||
| 8 | |||||||||
| 9 | |||||||||
| 10=Excellent | |||||||||
| DK | |||||||||
| ACQhar0019478 | Please rate Archives.gov on its use of short, clear sentences. | 1=Poor | Radio button, scale, has don't know | S | Y | Clear Sentences Rating | |||
| 2 | |||||||||
| 3 | |||||||||
| 4 | |||||||||
| 5 | |||||||||
| 6 | |||||||||
| 7 | |||||||||
| 8 | |||||||||
| 9 | |||||||||
| 10=Excellent | |||||||||
| DK | |||||||||
| AED08704 | How frequently do you visit Archives.gov? | First time | Radio button, one-up vertical | single | Y | Frequency | |||
| More than once a day | |||||||||
| Daily | |||||||||
| About once a week | |||||||||
| About once a month | |||||||||
| Every 6 months or less | |||||||||
| AED08705 | In what role are you using the web site today? (Please select the one that applies best) | Genealogist or family historian | Radio button, one-up vertical | single | Y | Skip Logic Group | Role | ||
| Veteran or Veteran's family | |||||||||
| Researcher | |||||||||
| Educator or student | |||||||||
| Publication or broadcast journalist | |||||||||
| Federal Records Manager | |||||||||
| Federal government employee | |||||||||
| State or local government employee | |||||||||
| Other, please specify: | A | ||||||||
| AED08706 | A | Other role for using site: | Text area, no char limit | n | Skip Logic Group | Other Role | |||
| How did you arrive at Archives.gov today? | Typed the URL into a browser | Radio button, one-up vertical | Single | Y | Skip Logic Group | How Arrive at Site | |||
| Bookmark/favorites | |||||||||
| Search engine result | |||||||||
| From a link on another site | |||||||||
| From an email link | Randomize | ||||||||
| From a link on a blog, forum or social network | |||||||||
| From a link sent to me by a friend | |||||||||
| Message or recommendation from a friend on a social network | |||||||||
| Video I saw on YouTube | |||||||||
| Internet blogs or discussion forums | |||||||||
| Message directly from the company on a social network (Facebook, Twitter) | |||||||||
| Familiarity with site/agency | |||||||||
| Promotional email(s) from the company | |||||||||
| Word of mouth recommendation from someone I know | |||||||||
| TV, radio, newspaper, or magazine advertising | |||||||||
| Don't know | Anchor Answer Option | ||||||||
| Other, please specify | A | Anchor Answer Option | |||||||
| A | What other ways did you arrive at the site today? | N | Skip Logic Group | Other Way Arrived at Site | |||||
| AED08709 | What were you primarily looking for on www.archives.gov? | Address/hours | Radio button, one-up vertical | single | Y | Skip Logic Group | Looking For | ||
| Employment Information | |||||||||
| Events Information | |||||||||
| Federal Register Publications | |||||||||
| Genealogy or family history information | |||||||||
| Grants Information | |||||||||
| Historical Documents | B | ||||||||
| Lesson Plans | |||||||||
| Online Electronic Records | |||||||||
| Online Exhibits | |||||||||
| Ordering Procedures and Forms | |||||||||
| Records Management Guidance | |||||||||
| Veterans' Service Records | |||||||||
| Other, please specify: | A | ||||||||
| AED08710 | A | Other, primarily looking for | Text area, no char limit | n | Skip Logic Group | Other Looking For | |||
| B | What historical documents did you access today? | Native American | Checkbox, one-up vertical | multi | N | Skip Logic Group | Historical Documents | ||
| Civil War | |||||||||
| The Constitution | |||||||||
| Declaration of Independence | |||||||||
| Bill of Rights | |||||||||
| WW II | |||||||||
| Other (please specify) | A | ||||||||
| A | What other historical documents did you access? | Text area, no char limit | N | Skip Logic Group | Other Historical Documents | ||||
| How did you primarily look for information on Archives.gov today? | Search tool/ keywords in text box | A, B | Radio button, one-up vertical | Single | Y | Skip Logic Group | Primary Search Method Used | ||
| Navigate (browse by clicking on links or buttons) | |||||||||
| A | Which online search tool did you use on Archives.gov today? | Archives.gov | B | Checkbox, one-up vertical | multi | Y | Skip Logic Group | Search Tool Used | |
| Online Public Access (OPA) | B | ||||||||
| Don't know/Not sure | B | ||||||||
| Other, please specify | C, B | ||||||||
| C | What other online search tool did you use during your visit today? | Text area, no char limit | N | Skip Logic Group | Other Online Search Tool Used | ||||
| B | Which of the following describes your experience with the search feature? (please select all that apply) | Results were helpful | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Search Experience | ||
| Returned too many results | |||||||||
| Did not return enough results | |||||||||
| Did not return any results | |||||||||
| I was not sure what words to use in my search | |||||||||
| Results were not relevant to my search terms or needs | |||||||||
| Search required too many refinements to get to what I wanted | |||||||||
| Other, please specify: | D | ||||||||
| D | Other, best describes experience with search engine: | Text area, no char limit | N | Skip Logic Group | Other Search Experience | ||||
| Please describe your experience with navigation (clicking on links and buttons) on Archives.gov today. (Please select all that apply) | I had no difficulty browsing on this site. | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Search Experience | |||
| Could not navigate back to previous information | |||||||||
| Would often feel lost, not know where I was | |||||||||
| Links did not take me where I expected | |||||||||
|
Links/labels are difficult to understand | ||||||||
| Too many links or navigational choices | |||||||||
| Had technical difficulties (e.g. broken link) | |||||||||
| Other, please specify: | A | ||||||||
| A | What other navigational experience did you have today? | Text area, no char limit | N | Skip Logic Group | Other Navigation Experience | ||||
| AED08723 | Did you look for anything that could not be found? | Text area, no char limit | n | Could Not Find | |||||
| AED08724 | Did you find something you didn't expect? | Text area, no char limit | n | Found Unexpected | |||||
| AED08725 | If you could change one thing on Archives.gov, what would it be? | Text area, no char limit | n | Change One Thing | |||||
| AED08726 | The best thing on Archives.gov site is: | Text area, no char limit | n | Best Thing | |||||
| File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |
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