711 2013 711 NIDCR English qnaire

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2013 711 NIDCR English qnaire.xlsx

2013 689 NWHLC v2 Questionnaire - 2013 VA Questionnaire_11-26-12

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Current Model Qsts
Current Custom Qsts


Sheet 1: Welcome and Thank You Text

Model Instance Name:








NIDCR English 2011







MID: ZR0gEIlR8tRYV8UB5IJs1g==






Date: 12/28/2010








Welcome and Thank You Text













Directions:










This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome text shown in the box below.









Examples


Welcome Text Example































Welcome Text









Thank you for visiting our site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.



























































































Thank You Text Example


















Thank You Text












Thank you for taking our survey - and for helping us serve you better.



























































































































































































































Sheet 2: Current Model Qsts

Model Instance Name:




NIDCR English 2011



MID: ZR0gEIlR8tRYV8UB5IJs1g==


Date: 12/17/2010


ELEMENTS (drivers of satisfaction)
CUSTOMER SATISFACTION
FUTURE BEHAVIORS

Content (1=Poor, 10=Excellent, Don't Know)
Satisfaction
Likelihood to Return (1=Very Unlikely, 10=Very Likely)
1 Please rate the accuracy of information on this site. 14 What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)
17 How likely are you to return to this site?
2 Please rate the quality of information on this site. 15 How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)

Recommend (1=Very Unlikely, 10=Very Likely)
3 Please rate the freshness of content on this site. 16 How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)
18 How likely are you to recommend this site to someone else?

Look and Feel (1=Poor, 10=Excellent, Don't Know)


Primary Resource (1= Very Unlikely, 10=Very Likely)
4 Please rate the visual appeal of this site.

19 How likely are you to use this site as your primary resource?
5 Please rate the balance of graphics and text on this site.



6 Please rate the readability of the pages on this site.




Navigation (1=Poor, 10=Excellent, Don't Know)



7 Please rate how well the site is organized.



8 Please rate the options available for navigating this site.



9 Please rate how well the site layout helps you find what you are looking for.



10 Please rate the number of clicks to get where you want on this site.




Site Performance (1=Poor, 10=Excellent, Don't Know)



11 Please rate how quickly pages load on this site.



12 Please rate the consistency of speed from page to page on this site.



13 Please rate the ability to load pages without getting error messages on this site.




































































































Sheet 3: Current Custom Qsts

Model Instance Name:

red & strike-through: DELETE






NIDCR English 2011

underlined & italicized: RE-ORDER






MID: ZR0gEIlR8tRYV8UB5IJs1g==

pink: ADDITION






Date: 12/17/2010 blue + -->: REWORDING

















NIDCR English 2011 CUSTOM QUESTION LIST
CQID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
SAC0834
How often do you visit the NIDCR website? First time
Radio button, one-up vertical Single Yes
Visit Frequency


Daily







About once a week







About once a month







Once or twice a year





SAC0835
How did you find the NIDCR website today? Search Engine (e.g. Google, Bing, Yahoo)
Radio button, one-up vertical Single Yes Skip Logic Group Visit Driver



MedlinePlus



Randomize



National Institutes of Health (NIH) web page








Another site








NIDCR e-newsletter








NIDCR Twitter feed








NIDCR print publications/products








Bookmarked NIDCR website (favorite)








Word of mouth recommendation








Blog or discussion forum








Message from friend on social network (e.g. Facebook, MySpace, Twitter)








YouTube video








Text message or alert








Instant message








Don't know



Anchor Answer Choice



Other A


Anchor Answer Choice
SAC0836 A Please explain briefly how you found the NIDCR website today.

Text area, no char limit
No Skip Logic Group Other-Visit Driver
SAC0837
How did you access the site? Desktop computer or laptop
Radio button, one-up vertical Single Yes
How Access



Mobile phone or other mobile device such as iPad






SAC0838
What information were you looking for today? Health information (for self or friend/family member)
Radio button, one-up vertical Single Yes Skip Logic Group What Info



Health information (for patients, clients)



Randomize




Clinical trials









Grants/funding information









Jobs, fellowships, internships









Science news









Dentist/dental care









Data and statistics









Research tools (e.g. animal models, tissue arrays)









Teaching tools (for K-12 instruction)









Teaching tools (for dental/medical professional or student instruction)









Continuing education (CDE)









NIDCR mission/plans









Staff directory









Spanish-language content









Other B


Anchor Answer Choice

SAC0839 B Please explain briefly what you were looking for today.

Text area, no char limit
No Skip Logic Group Other-What Info
SAC0840
Did you find what you were looking for on the NIDCR site? Yes
Radio button, one-up vertical Single Yes Skip Logic Group Did You Find


No C







Still looking for information when survey popped








Not looking for anything in particular






SAC0841 C What specifically were you seeking?

Text area, no char limit
No Skip Logic Group What Seeking
SAC0842
How do you plan to use the information you find on this site today?

Text area, no char limit
No
Plan To Use
SAC0843
What additional information or resources would you like to see included on our site?

Text area, no char limit
No
Add'l Info
SAC0844
How would you best describe the information on this site? Very easy to understand
Radio button, one-up vertical Single Yes
Level of Difficulty



Somewhat easy to understand









Somewhat difficult to understand









Very difficult to understand






SAC0845
If you could make one improvement to the NIDCR site, what would it be?

Text area, no char limit
No
improvement
SAC0846
Which best describes you? Person with a health concern
Radio button, one-up vertical Single Yes Skip Logic Group Role



Family member/friend of a person with a health concern



Randomize




Patient advocate









Health educator









Health care provider









Scientist/Researcher D








NIDCR Council or committee member









NIDCR staff









Other government staff









Media









Policy analyst









Student - K-12th grade









Student - undergraduate, professional, or graduate









Teacher - K-12th grade









University faculty member









Other E


Anchor Answer Choice

SAC0847 E Please specify your role in visiting the site today.

Text area, no char limit
No Skip Logic Group Other -Role
SAC0848 D Have you ever...? Applied for funding from NIDCR
Radio button, one-up vertical Single No Skip Logic Group Funding



Received funding from NIDCR






SAC0849
Are you…? Male
Radio button, one-up vertical Single No
Gender



Female






SAC0850
Which age category best describes you? Under 18
Radio button, one-up vertical Single No
Age



18-24









25-34









35-44









45-54









55-64









65-74









75+






SAC0851
What is your race or ethnicity? American Indian/Alaska Native
Radio button, one-up vertical Single No
Race



Asian









Black/African American









Hispanic/Latino









Native Hawaiian or Other Pacific Islander









White









Other






SAC0852
From where are you accessing this site? United States
Radio button, one-up vertical Single Yes Skip Logic Group Accessing From



Europe









Canada









Mexico









South America









Central America









Australia









Asia









Africa









Other F





SAC0853 F From what other part of the world are you accessing this site?

Text area, no char limit
No Skip Logic Group Other-Accessing From
SAC0854
In the last three months, have you done any of the following: Browsed websites using mobile phone/device
Checkbox, one-up vertical Multi Yes
Activities


(Please select all that apply) Sent text messages using mobile phone/device









Received text messages using mobile phone/device









Used personalized web pages (such as My Yahoo!)









Added a widget or gadget to personalized web page









Participated in online social networks (such as MySpace, Facebook, etc.)









Participated in virtual worlds (such as Second Life, Whyville, etc.)









Bookmarked or tagged websites (using social bookmarking sites as Digg or Delicious)









Read blogs or Wikis









Written a blog or contributed to Wikis









Posted comments, ratings or reviews on a website









Listened to podcasts or audio on a website









Watched videos on a website









Uploaded videos to a website (such as YouTube)









Browsed through photo galleries









Subscribed to RSS feeds









Signed up to receive e-mail updates from a website









None of the above






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