713 2013 713 NIJV2 CQ Change update

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Overview

Current Model Qsts
Current CQs

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Sheet 1: Current Model Qsts

Model Instance Name:
NIJ v2
MID:	sRtUsdwR1UQh9E5NlhsFBw==
Date:	2/22/2011
NIJ v2 MODEL QUESTION LIST
Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	Content (1=Poor, 10=Excellent, Don't Know)		Satisfaction		Return (1=Very Unlikely, 10=Very Likely)
1	Please rate the accuracy of information on this site.	21	(1=Very Dissatisfied, 10=Very Satisfied)	24	How likely are you to return to this site?
2	Please rate the quality of information on this site.		What is your overall satisfaction with this site?		Recommend (1=Very Unlikely, 10=Very Likely)
3	Please rate the freshness of content on this site.		(1=Falls Short, 10=Exceeds)	25	How likely are you to recommend this agency to someone else?
	Search (1=Poor, 10=Excellent, Don't Know)	22	How well does this site meet your expectations?		Trust (1=Strongly Disagree, 10=Strongly Agree)
4	Please rate the relevance of search results on this site.		(1=Not Very Close, 10=Very Close)	26	I can count on this agency to act in my best interests.
5	Please rate the organization of search results on this site.	23	How does this site compare to your idea of an ideal website?	27	I consider this agency to be trustworthy.
6	Please rate how well the search results help you decide what to select.			28	This agency can be trusted to do what is right.
7	Please rate how well the search feature helps you to narrow the results to find what you want.
	Look and Feel (1=Poor, 10=Excellent, Don't Know)
8	Please rate the visual appeal of this site.
9	Please rate the balance of graphics and text on this site.
10	Please rate the readability of the pages on this site.
	Navigation (1=Poor, 10=Excellent, Don't Know)
11	Please rate how well the site is organized.
12	Please rate the options available for navigating this site.
13	Please rate how well the site layout helps you find what you are looking for.
14	Please rate the number of clicks to get where you want on this site.
	Site Performance (1=Poor, 10=Excellent, Don't Know)
15	Please rate how quickly pages load on this site.
16	Please rate the consistency of speed from page to page on this site.
17	Please rate the ability to load pages without getting error messages on this site.
	Online Transparency (1=Poor, 10=Excellent, Don't Know)
18	Please rate how thoroughly this site discloses information about what this agency is doing.
19	Please rate how quickly agency information is made available on this site.
20	Please rate how well information about this agency's actions can be accessed by the public on this site.

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Sheet 2: Current CQs

Model Instance Name:				red & strike-through: DELETE
NIJ v2				underlined & italicized: RE-ORDER
MID: sRtUsdwR1UQh9E5NlhsFBw==				pink: ADDITION
Date:	1/17/2012			blue + -->: REWORDING
NIJ v2 CUSTOM QUESTION LIST
QID (Group ID)	Skip Logic Label	Question Text	Answer IDs (DOT ONLY)	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	25 character limit. Leave blank if you want DOT to fill this part out. CQ Label
EDO08730		How frequently do you visit this site?		First time		Radio button, one-up vertical	Single	Y		Visit Frequency
				More than once a day
				Daily
				About once a week
				About once a month
				Every 6 months or less
EDO08731		Which best describes you?		Agency administrator/ manager		Drop down, select one	Single	Y	Skip Logic Group	DescribesYou
				Law enforcement officer
				Corrections officer
				Officer of the Court
				Trainer or educator
				Behavioral/ social science researcher
				Forensic Science Practitioner
				Technology researcher/ developer
				Elected/appointed official, or a member of their staffs
				Student
				General Public
				Other	A
ACQCol0008523	A	Please specify:				Text area, no char limit		N	Skip Logic Group	OE_Describes You
EDO08732		What is the main reason for your visit to NIJ this session?		Guidance on a policy/practice decision or change		Radio button, one-up vertical	Single	Y	OPS Group	MainReason
				Guidance on developing/ changing a practice or intervention program
				Guidance on using or buying technology/ equipment
				Information for a technology development project
				Apply for/ find information on available funding
				Find or take training
				Materials for a course I'm teaching
				Materials for a course I'm taking
				Information for a research project
				Background information on a topic
				List of resources on a topic
				Other	A
EDO08733	A	Please describe what the main reason for your visit to NIJ this session was:				Text field, <100 char	Single	N	OPS Group	OE_MainReason
EDO08734		What prompted you to visit the NIJ site?		Search engine		Radio button, one-up vertical	Single	Y	OPS Group	PromptedYou
				Another website/link	B
				Email	C
				A colleague or instructor
				Prior use of the site
				Other
				I don't remember
EDO08735	B	Which website/link prompted you to visit?		Another DOJ site		Radio button, one-up vertical	Single	Y	OPS Group	Website/Link
				Another government site
				An association site
				A university or college site
				A commercial site
				Other	D
EDO08736	D	Please specify which other website/link:				Text area, no char limit	Single	N	OPS Group	OE_Other Website/Link
EDO08737	C	Where was the email sent from?		From a colleague		Radio button, one-up vertical	Single	Y	OPS Group	Email Origin
				From NIJ
				From another email service
				Other
EDO08739		Were you able to find what you were looking for?		I found the information, and it was VERY USEFUL	A,B	Radio button, one-up vertical	Single	Y	Skip Logic Group	Find
				I found the information, but it was HARD TO UNDERSTAND	A, C
				I found the information, but it was TOO MUCH INFORMATION to be useful	A, C
				I found information related to what I was seeking, but it was NOT ENOUGH INFORMATION to be useful	A, C
				I was NOT able to find the information that I was looking for	A,N
				Not Applicable	A
EDO08740	A	How did you look for information on the site today?		I used the search box on this Web site.		Radio button, one-up vertical	Single	Y	Skip Logic Group	How Info Found
				I browsed the content on this Web site.
				I browsed the content and used the search box on this Web site.
				I used a bookmark or link to go there directly.
				I used a Web search engine, like Google or Bing.
				Other
EDO08741	B	What will you do with the information you found on the site?				Text area, no char limit	Single	N	Skip Logic Group	OE_Do With Info
ACQCas0025177	C	Please describe anything that you were looking for today that was insufficient or that you could not find:				Text area, no char limit	Single	N	Skip Logic Group	Insufficient
ACQhar0019883	N	What information were you looking for that you were not able to find?				Text area, no char limit	Single	N	Skip Logic Group	Not Able
EDO08742		Did you use the search feature today?		Yes	A	Radio button, one-up vertical	Single	Y	Skip Logic Group	Search
				No
EDO08743	A	Were the search results helpful?		Yes		Radio button, one-up vertical	Single	Y	Skip Logic Group	Search results
				No	C
EDO08745	C	Why were the search results not helpful? (Choose your primary reason)		It returned no useful results.		Radio button, one-up vertical	Single	Y	Skip Logic Group	Search Difficulties
				It returned too many results.
				Results links were broken.
				Results were not relevant to my search terms or needs.
				Results showed old versions of pages/documents.
				Search required too many attempts.
				Results were too similar/redundant.
				I was not sure what words to use in my search.
				Search speed was too slow.
				Other	D
EDO08746	D	Please describe the search difficulties you experienced:				Text area, no char limit		N	Skip Logic Group	Other - Search Difficulties
EDO08747		If you could improve one thing about this website, what would it be?				Text area, no char limit		N		Improvements
ACQinh0018576		Do you ever access the Internet using a mobile phone or tablet?		Yes	A, B	Radio button, one-up vertical	Single	Y	Skip Logic Group	Access Mobile Internet
				No
ACQinh0018577	A	Which of the following devices do you have?		A SmartPhone	W	Check-box, one-up vertical	Multi	Y	Skip Logic Group	Phone or Tablet
				A tablet	X
				None of these
ACQinh0018578	W	Specifically, which type of mobile phone do you have?		iPhone		Radio button, one-up vertical	Single	Y	Skip Logic Group	Phone Type
				Android
				Blackberry
				Another phone
ACQinh0018579	X	Specifically, which type of tablet do you have?		iPad		Radio button, one-up vertical	Single	Y	Skip Logic Group	Tablet Type
				Kindle
				Android
				Blackberry
				Another tablet
ACQinh0018580	B	Have you ever accessed ANY federal website using a mobile phone or tablet?		Yes	C	Radio button, one-up vertical	Single	Y	Skip Logic Group	Federal Mobile Site Usage
				No, but I plan to do so
				No, but I might in the future
				No, and I don't plan to do so
ACQinh0018581	C	Have you ever accessed NIJ's site using a mobile phone or tablet?		Yes	Y, Z	Radio button, one-up vertical	Single	Y	Skip Logic Group	Mobile Site Usage
				No, but I plan to do so	Z
				No, but I might in the future	Z
				No, and I don't plan to do so
ACQinh0018582	Y	What was the main reason you last visited NIJ using a mobile phone or tablet?				Text area, no char limit	Single	N	Skip Logic Group	Primary Mobile Reason
ACQinh0018583	Z	What resources/additional resources might you want to access from NIJ using a mobile phone or tablet?				Text area, no char limit	Single	N	Skip Logic Group	Desired Resources
ACQCol0009751		How likely are you to discourage someone from interacting with this agency?	ACQCol0009751A01	1 = Very Unlikely		Radio button, scale, no don't know	Single	Y		WordofMouthIndex
			ACQCol0009751A02	2
			ACQCol0009751A03	3
			ACQCol0009751A04	4
			ACQCol0009751A05	5
			ACQCol0009751A06	6
			ACQCol0009751A07	7
			ACQCol0009751A08	8
			ACQCol0009751A09	9
			ACQCol0009751A10	10 = Very Likely