717 2013 717 US Embassy Enterprise V2 Questionnaire 7-12-11

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Overview

Welcome and Thank You Text
Current Model Qsts
Current Custom Qsts

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Sheet 1: Welcome and Thank You Text

Model Instance Name:
U.S. Embassy Enterprise V2 (English Equiv)
Client Name: International Information Programs
MID:	ZNdswFRUkAMRgRU4AUdN1Q==
Date:
Welcome and Thank You Text
	Directions:
	This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome text shown in the box below.
					Examples
					Welcome Text Example
	Welcome Text
	Thank you for volunteering to take part in this survey that is being conducted by ForeSee Results on behalf of the U.S. Embassy. Please take a minute or two to give us your opinions. The feedback you provide will help the Embassy enhance its site and serve you better in the future.
					Thank You Text Example
	Thank You Text
	Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site.

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Sheet 2: Current Model Qsts

Model Instance Name:			International Information Programs
U.S. Embassy Enterprise V2 (English Equiv)
Client Name: International Information Programs
MID:	ZNdswFRUkAMRgRU4AUdN1Q==
Date:	6/8/2011
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Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	Content (1=Poor, 10=Excellent, Don't Know)		Satisfaction		Future Participation (1=Very Unlikely, 10=Very Likely)
	Please rate your perception of the accuracy of information on this site.		What is your overall satisfaction with this site?		How likely are you to express your thoughts or ideas to this Embassy in the next 30 days?
	Please rate the quality of information on this site.		How well does this site meet your expectations?		Recommend (1=Very Unlikely, 10=Very Likely)
	Please rate the freshness of content on this site.		How does this site compare to your idea of an ideal website?		How likely are you to recommend this site to someone else?
	Look and Feel (1=Poor, 10=Excellent, Don't Know)				Return (1=Very Unlikely, 10=Very Likely)
	Please rate the visual appeal of this site.				How likely are you to return to this site in the next 30 days?
	Please rate the balance of graphics and text on this site.				Trust (1=Strongly Disagree, 10=Strongly Agree)
	Please rate the readability of the pages on this site.				I can count on this Embassy to act in my best interests.
	Navigation (1=Poor, 10=Excellent, Don't Know)				I consider this Embassy to be trustworthy.
	Please rate how well the site is organized.				This Embassy can be trusted to do what is right.
	Please rate the options available for navigating this site.
	Please rate how well the site layout helps you find what you are looking for.
	Please rate the number of clicks to get where you want on this site.
	Online Transparency (1=Poor, 10=Excellent, Don't Know)
	Please rate how thoroughly this site discloses information about what this Embassy is doing.
	Please rate how quickly Embassy information is made available on this site.
	Please rate how well information about this Embassy's actions can be accessed by the public on this site.
	Site Performance (1=Poor, 10=Excellent, Don't Know)
	Please rate how quickly pages load on this site.
	Please rate the consistency of speed from page to page on this site.
	Please rate the ability to load pages without getting error messages on this site.

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Sheet 3: Current Custom Qsts

Model Instance Name				red & strike-through: DELETE
U.S. Embassy Enterprise V2 (English Equiv)				underlined & italicized: RE-ORDER
Client Name: International Information Programs
MID: ZNdswFRUkAMRgRU4AUdN1Q==				pink: ADDITION
Date:	6/8/2011			blue + -->: REWORDING
U.S. Embassy Enterprise V2 (English Equiv) CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	AnswerIDs (DOT)	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
SAC2699		How frequently do you visit this site?	SAC2699A001	First time		Drop down, select one	Single	Y		Frequency
			SAC2699A002	More than once a day
			SAC2699A003	Daily
			SAC2699A004	About once a week
			SAC2699A005	About once a month
			SAC2699A006	Every 6 months or less
SAC2700		Are you a U.S. citizen?	SAC2700A001	Yes		Drop down, select one	Single	Y		Citizenship
			SAC2700A002	No
SAC2701		Which best describes your role in visiting the site today?	SAC2701A001	Member of the broadcast media/press (newspaper, radio, TV)		Radio button, one-up vertical	Single	Y	OPS Group	Visitor Role
			SAC2701A002	Member of the social media/new media (blogger, forums/social networks)
			SAC2701A003	Researcher/scientist/scholar
			SAC2701A004	Host country government employee/official
			SAC2701A005	Tourist
			SAC2701A006	Business Traveler
			SAC2701A007	Primary or Secondary Education Student
			SAC2701A008	University Student
			SAC2701A009	Primary or Secondary Education Teacher
			SAC2701A010	University Professor
			SAC2701A011	Other	A
SAC2702	A	Other				Text field, <100 char		N	OPS Group	OE_Role
SAC2703		What was your primary purpose for visiting the Embassy site today?	SAC2703A001	To find information about Visas		Radio button, one-up vertical	Single	Y	Skip Logic Group	Primary Reason
			SAC2703A002	To apply for a Visa
			SAC2703A003	To check the status of my Visa application
			SAC2703A004	To find information about Passports
			SAC2703A005	To apply for or renew U.S. passport
			SAC2703A006	To check the status of my Passport application
			SAC2703A007	To find Embassy contact details (address, phone, etc)
			SAC2703A008	To search for jobs within the Embassy
			SAC2703A009	To find information about learning English
			SAC2703A010	To find information about studying in the U.S.
			SAC2703A011	To find information about exchange programs
			SAC2703A012	To learn about Embassy events
			SAC2703A013	To find official U.S. news
			SAC2703A014	To find information on general U.S. Policy
			SAC2703A015	To find information on specific U.S. Policies related to the host country
			SAC2703A016	Other	A
SAC2704	A	The reason I visited the site today was:				Text area, no char limit		N	Skip Logic Group	OE_Primary Reason
SAC2705		We're thinking of adding features to our site. Which of the following features would you use if available? (Check all that apply)	SAC2705A001	Mobile-friendly version of the site		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Additional Features
			SAC2705A002	Mobile app for smartphones
			SAC2705A003	Live chat help
			SAC2705A004	More robust Frequently Asked Questions feature
			SAC2705A005	Website in additional languages
			SAC2705A006	None of these features
			SAC2705A007	Other	A
SAC2706	A	Please specify which features you would use on this site if available.				Text area, no char limit		N	Skip Logic Group	OE_Features
SAC2707		Did you find everything you were looking for?	SAC2707A001	Yes, I found it quickly		Radio button, one-up vertical	Single	Y	Skip Logic Group	Find
			SAC2707A002	Yes, but it took longer than expected
			SAC2707A003	No, I partially found what I was looking for
			SAC2707A004	No, I did not find what I was looking for at all
SAC2708		Please tell us specifically what you were looking for on the site:				Text area, no char limit		N	Skip Logic Group	OE_Find
SAC2709		How did you find out about this site?	SAC2709A001	Internet search engine (ex: Google, Yahoo!, Bing)		Radio button, one-up vertical	Single	Y	OPS Group	Visit Source
			SAC2709A002	Referred by a friend or colleague
			SAC2709A003	Referred by someone in the travel industry
			SAC2709A004	Referred by someone at a school or university
			SAC2709A005	Link from a U.S. Embassy web site
			SAC2709A006	U.S. Embassy Social Networking Page
			SAC2709A007	Link from Wikipedia
			SAC2709A008	Link from another web site
			SAC2709A009	Other:	A
SAC2710	A	Other				Text field, <100 char		N	OPS Group	OE_Source
SAC2711		What features of the Embassy site did you use today? (Check all that apply)	SAC2711A001	Photos		Checkbox, one-up vertical	Multi	Y		Features Used
			SAC2711A002	Videos
			SAC2711A003	Web chats
			SAC2711A004	Press Releases
			SAC2711A005	Articles
			SAC2711A006	“How to” Topics
			SAC2711A007	News Stories
			SAC2711A008	Books/e-books
			SAC2711A009	Blogs
			SAC2711A010	Social networks
			SAC2711A011	Frequently Asked Questions/FAQs
SAC2712		If you could make one improvement to this site, what would it be?				Text area, no char limit		N		OE_Improvement
SAC2713		Where are you located?	SAC2713A001	Africa		Radio button, one-up vertical	Single	N		Location
			SAC2713A002	East Asia and Pacific
			SAC2713A003	Europe and Eurasia
			SAC2713A004	Latin America
			SAC2713A005	Middle East and North Africa
			SAC2713A006	North America
			SAC2713A007	South Asia
SAC2714		In what country are you located?				Text field, <100 char		N		OE_Country
SAC2715		What is your gender?	SAC2715A001	Female		Drop down, select one	Single	N		Gender
			SAC2715A002	Male
			SAC2715A003	Prefer not to respond
SAC2716		What is your age range?	SAC2716A001	12 or younger		Drop down, select one	Single	N		Age
			SAC2716A002	13 - 17
			SAC2716A003	18 - 25
			SAC2716A004	26 - 45
			SAC2716A005	46 - 64
			SAC2716A006	65 or older
			SAC2716A007	Prefer not to respond