718 2013 718 USAJobs 1.6.2012

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Overview

Current Model Qsts
Current Custom Qsts

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Sheet 1: Current Model Qsts

Model Instance Name:
OPM Job Search
MID:	bKPFCluA60C5JG4p29fn8w==
Date:	1/18/2010
Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	Career Services(1=Poor, 10=Excellent, Don't Know)		Satisfaction		Likelihood to Return (1=Very Unlikely, 10=Very Likely)
1	Please rate the usefulness of the services provided on this site.	21	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	24	How likely are you to return to this site?
2	Please rate the convenience of the services on this site.	22	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)		Recommend (1=Very Unlikely, 10=Very Likely)
3	Please rate the availability of desired services on this site.	23	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	25	How likely are you to recommend this site to someone else?
	Job Descriptions (1=Poor, 10=Excellent, Don't Know)
4	Please rate the how understandable job descriptions are on this site.
5	Please rate the level of detail of job descriptions on this site.
6	Please rate how well the job descriptions provide answers to your questions.
	Job Search1=Poor, 10=Excellent, Don't Know)
7	Please rate the relevance of job listings on this site
8	Please rate the organization of job listings on this site.
9	Please rate how well the job search results help you decide what job listings to select.
10	Please rate how well the search feature helps you to narrow the results to find job listings you want.
	Navigation (1=Poor, 10=Excellent, Don't Know)
11	Please rate how well the site is organized.
12	Please rate the options available for navigating this site.
13	Please rate how well the site layout helps you find what you are looking for.
14	Please rate the number of clicks to get where you want on this site.
	Site Performance (1=Poor, 10=Excellent, Don't Know)
15	Please rate how quickly pages load on this site.
16	Please rate the consistency of speed from page to page on this site.
17	Please rate the ability to load pages without getting error messages on this site.
	Look and Feel (1=Poor, 10=Excellent, Don't Know)
18	Please rate the visual appeal of this site.
19	Please rate the balance of graphics and text on this site.
20	Please rate the readability of the pages on this site.

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Sheet 2: Current Custom Qsts

Model Instance Name:			red & strike-through: DELETE
OPM Job Search			underlined & italicized: RE-ORDER
MID: bKPFCluA60C5JG4p29fn8w==			pink: ADDITION
Date:	1/18/2010		blue + -->: REWORDING
OPM Job Search CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Labels
235		How frequently do you visit this site?	First time	A	Radio button, one-up vertical	Single	Y	Skip Logic Group	Visit Frequency
			More than once a day	E, F
			Daily	E, F
			About once a week	E, F
			About once a month	E, F
			Every 6 months or less	E, F
ACQCol0007877	E	Please select the statement which best describes your experience with the new USAJOBS site redesign:	It is easier to find what I am looking for		Radio button, one-up vertical	Single	Y	Skip Logic Group	Redesign
			It is harder to find what I am looking for
			My experience is no different when looking for information on the new site
			Don't Know
ACQCol0007878	F	Please tell us what you think of the new USAJOBS site:			Text area, no char limit	Single	N	Skip Logic Group	OE_Redesign
ACQLiv0005802	A	Did you create a USAJOBS account during your visit?	Yes	B	Radio button, one-up vertical	Single	Y		Create Account
			No
			Not Sure
ACQLiv0005803	B	Did you have any difficulty setting up the account?	Yes	C	Radio button, one-up vertical	Single	Y		Acount Difficulty
			No
			Not Sure
ACQLiv0005787	C	Which of the following difficulties did you encounter while creating an account?	Account creation timed-out		Radio button, one-up vertical	Single	Y		Specific Difficulty
			Difficulty with username and/or password creation
			Difficulty with email address
			Other	D
ACQLiv0005788	D	What difficulty did you have while creating an account?			Text area, no char limit		N		OE_Account Difficulty
CWS01211		Which of the following site services, if any, did you use today? (Select all that apply)	Search Jobs	B	Checkbox, one-up vertical	Multi	Y	Skip Logic Group
			My Account
			Resource Center
			Individuals with Disabilities
			Veterans
			Students and Recent Graduates
			Senior Executives
			FAQs
			Tutorials
			Spotlights
			Other (please specify)	C
CWS01212	C	Specifically, what other site services did you use today?			Text area, no char limit		N	Skip Logic Group
MAG0090	B	If you used the search feature of the site today to find your information, what was your experience?	I did not encounter any difficulties		Radio button, one-up vertical	Single	Y	Skip Logic Group
			Returned too many results
			Returned not enough results
			Returned no results
			Results were not relevant to my search terms or needs
			I was not sure what words to use in my search
			Search required too many refinements to get to what I wanted
			Search speed was too slow
			Other, please specify:	D
AKR0858	D	Other, search feature			Text area, no char limit		N	Skip Logic Group
ACQLiv0005789		Were you able to find what you were looking for on USAJOBS.gov?	Yes		Radio button, one-up vertical	Single	Y		Ability to Find
			No	A
			Not Yet
ACQLiv0005790	A	What were you unable to find on USAJOBS.gov?	A specific job		Radio button, one-up vertical	Single	Y		Unable to Find
			Jobs I qualify for
			Jobs that were relevant to my search
			Information about how to apply
			Other	B
ACQLiv0005804	B	What were you unable to find on USAJobs.gov?			Text area, no char limit		N		OE_Unable to Find
EDO10551		Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important). Rank 1 (Required)	Message or recommendation from a friend on a social network		Drop down, select one	Single	Y	Rank Group	SV - Rank 1
			Video I saw on YouTube
			Internet blogs or discussion forums					Adjust Template/Style Sheet
			Advertising on social networks (Facebook, MySpace, Twitter)					Randomize
			Message directly from the organization/agency on a social network
			Mobile phone text messages or alerts
			Instant Message from a friend or colleague
			Familiarity with site/organization/brand
			Promotional email(s) from the organization/agency
			Search engine results
			Word of mouth recommendation from someone I know (family, friend, etc.)
			TV, radio, newspaper, or magazine advertising
			OPM Advertisement - "What did you do at your job today?"
			Federal Agency Human Resources Office
			USA.gov
			OPM Sponsored Job Fair
			OPM Veterans Employment Materials
			Placement/Transition Center
			Don't know					Anchor Answer Choice
			Other					Anchor Answer Choice
EDO10552		Rank 2 (Optional)	Message or recommendation from a friend on a social network		Drop down, select one	Single	Y	Rank Group	SV - Rank 2
			Video I saw on YouTube
			Internet blogs or discussion forums					Adjust Template/Style Sheet
			Advertising on social networks (Facebook, MySpace, Twitter)					Randomize
			Message directly from the organization/agency on a social network
			Mobile phone text messages or alerts
			Instant Message from a friend or colleague
			Familiarity with site/organization/brand
			Promotional email(s) from the organization/agency
			Search engine results
			Word of mouth recommendation from someone I know (family, friend, etc.)
			TV, radio, newspaper, or magazine advertising
			OPM Advertisement - "What did you do at your job today?"
			Federal Agency Human Resources Office
			USA.gov
			OPM Sponsored Job Fair
			OPM Veterans Employment Materials
			Placement/Transition Center
			Don't know					Anchor Answer Choice
			Other					Anchor Answer Choice
EDO10553		Rank 3 (Optional)	Message or recommendation from a friend on a social network		Drop down, select one	Single	Y	Rank Group	SV - Rank 3
			Video I saw on YouTube
			Internet blogs or discussion forums					Adjust Template/Style Sheet
			Advertising on social networks (Facebook, MySpace, Twitter)					Randomize
			Message directly from the organization/agency on a social network
			Mobile phone text messages or alerts
			Instant Message from a friend or colleague
			Familiarity with site/organization/brand
			Promotional email(s) from the organization/agency
			Search engine results
			Word of mouth recommendation from someone I know (family, friend, etc.)
			TV, radio, newspaper, or magazine advertising
			OPM Advertisement - "What did you do at your job today?"
			Federal Agency Human Resources Office
			USA.gov
			OPM Sponsored Job Fair
			OPM Veterans Employment Materials
			Placement/Transition Center
			Don't know					Anchor Answer Choice
			Other					Anchor Answer Choice
EDO10554		If you heard about this website from a social network, please specify the site (i.e. Facebook, Twitter)			Text area, no char limit		N		SV - Other Social Network
2928		Are you now, or have you ever been, a civilian employee of the United States Government?	Yes		Radio button, one-up vertical	Single	Y
			No
20262		Have you ever served on active duty in the United States military?	Yes		Radio button, one-up vertical	Single	Y
			No
3876		What improvements, if any, would you make to this site?			Text area, no char limit		N