720 2013 720 Usttb V2 Cq Changes 8-20-13

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Overview

Current Model Qsts (2)
Current Custom Qsts

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Sheet 1: Current Model Qsts (2)

Model Instance Name:
USTTB v2
MID:		pY8xJxIRVh9AwxlBEZJIpg==
Date:		6/24/2008
Partitioned: Yes
USTTB FORESEE RESULTS MODEL QUESTIONS Model questions utilize the ACSI methodology to determine scores and impacts	MQ Label			MQ Label			MQ Label
		ELEMENTS (drivers of satisfaction)			CUSTOMER SATISFACTION			FUTURE BEHAVIORS
		All questions under each element are required. Element questions are partitioned among surveys.			Satisfaction questions are required. Satisfaction questions appear on all surveys.			Future behaviors may be modified based on your site's objectives. Future behavior questions appear on all surveys.
		Content (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Return (1=Very Unlikely, 10=Very Likely)
1	Content - Accuracy	Please rate the accuracy of information on this site.	24	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	27	Return	How likely are you to return to this site?
2	Content - Quality	Please rate the quality of information on this site.	25	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
3	Content - Freshness	Please rate the freshness of content on this site.	26	Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	28	Recommend	How likely are you to recommend this site to someone else?
		Functionality (1=Poor, 10=Excellent, Don't Know)						Primary Resource (1=Very Unlikely, 10=Very Likely)
4	Functionality - Usefulness	Please rate the usefulness of the features provided on this site.				29	Primary Resource	How likely are you to use this site as your primary resource for obtaining information from this organization?
5	Functionality - Convenient	Please rate the convenience of the features on this site.						Trust (1=Strongly Disagree, 10=Strongly Agree)
6	Functionality - Variety	Please rate the variety of features on this site.				30	Trust - Best Interests	I can count on this agency to act in my best interests.
		Look and Feel (1=Poor, 10=Excellent, Don't Know)				31	Trust - Trustworthy	I consider this agency to be trustworthy.
7	Look and Feel - Appeal	Please rate the visual appeal of this site.				32	Trust - Do Right	This agency can be trusted to do what is right.
8	Look and Feel - Balance	Please rate the balance of graphics and text on this site.
9	Look and Feel - Readability	Please rate the readability of the pages on this site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
10	Navigation - Organized	Please rate how well the site is organized.
11	Navigation - Options	Please rate the options available for navigating this site.
12	Navigation - Layout	Please rate how well the site layout helps you find what you are looking for.
13	Navigation - Clicks	Please rate the number of clicks to get where you want on this site.
		Search (1=Poor, 10=Excellent, Don't Know)
14	Search - Results Relevance	Please rate the relevance of search results on this site.
15	Search - Results Organization	Please rate the organization of search results on this site.
16	Search - Results Help	Please rate how well the search results help you decide what to select.
17	Search - Feature Narrow	Please rate how well the search feature helps you to narrow the results to find what you want.
		Site Performance (1=Poor, 10=Excellent, Don't Know)
18	Site Performance - Loading	Please rate how quickly pages load on this site.
19	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.
20	Site Performance - Errors	Please rate the ability to load pages without getting error messages on this site.
		Online Transparency (1=Poor, 10=Excellent)
21	Online Transparency - Disclose	Please rate how thoroughly this website discloses information about what this agency is doing.
22	Online Transparency - Quick	Please rate how quickly agency information is made available on this website.
23	Online Transparency - Access	Please rate how well information about this agency's actions can be accessed by the public on this website.

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Sheet 2: Current Custom Qsts

Model Instance Name:

red & strike-through: DELETE

USTTB v2

underlined & italicized: RE-ORDER

MID: pY8xJxIRVh9AwxlBEZJIpg==

pink: ADDITION

Date:

blue + -->: REWORDING

Partition: Yes

violet (bold): SKIP-LOGIC

USTTB CUSTOM QUESTION LIST

QID

Skip Logic Label

Question Text

Answer Choices (limited to 50 characters)

Skip To

Type drop-down menu check boxes radio buttons open-ended

Required Y/N

Single or Multi

Special Instructions

Question Label

ACQwil0012168

This question pertains to the TTBOnline applications. Do you use TTB's online applications (COLAs Online, Formulas Online, Permits Online)?

Yes

A

Radio button, one-up vertical

Y

Multi

Skip Logic Group

App Usage

No

ACQwil0012169

A

Which online application(s) do you use?

COLAs Online

B

Checkbox, one-up vertical

Y

Multi

Skip Logic Group

Specific App

Formulas Online

C

Permits Online

D

ACQwil0012170

B

Please describe your experience using COLAs Online:

Text area, no char limit

Y

Single

Skip Logic Group

OE_COLAs

ACQwil0012171

C

Please describe your experience using Formulas Online:

Text area, no char limit

Y

Single

Skip Logic Group

OE_Formulas

ACQwil0012193

D

Please describe your experience using Permits Online:

Text area, no char limit

Y

Single

Comparative Matrix Group

OE_Permits

EDO08494

The remaining questions pertain to the TTB.gov website.

Drop down, select one

Y

Single

Skip Logic Group

Visit Frequency

How frequently do you visit our site?

First time

A

Daily

About once a week

About once a month

About once a year

A few times a year

CAS0036802

A

As a first time visitor to the TTB website, can you please describe 1) what information you were hoping to find on the site and 2) what action you are planning to take once you get the information you were/are looking for:

Text area, no char limit

N

Single

Skip Logic Group

OE_First Time Visitors

EDO08480

My primary role in visiting the TTB site today is as (please, select one):

A member of the public

Radio button, one-up vertical

Y

Single

OPS Group

Role

An employee of a company regulated by TTB

An employee of a trade association representing an industry regulated by TTB

A consultant for a company regulated by TTB

A consumer of alcohol and/or tobacco products

An employee of a government agency

Legal assistant/lawyer

Small business owner

Researcher/scientist

International Visitor

Other, please specify

A

EDO08481

A

Other primary role

Text area, no char limit

N

Single

OPS Group

OE_Role

EDO08482

Which of the following represents your primary interest?

Wine

B

Radio Button

Y

Single

Skip Logic Group

Primary Interest

Beer

C

Distilled Spirits

D

Tobacco

E

Firearms

F

Employment/Job Openings

Other (please specify)

A

EDO08483

A

Please specify your other primary interest

Text area, no char limit

N

Single

Skip Logic Group

OE_Primary Interest

EDO08484

B

What type of wine-related information were you looking for today?

Apply for a permit

Check box

Y

Multi-select

Skip Logic Group

Wine Info

Conduct research

Submit a sample/formula

Pay/determine taxes

Get labeling approval

Download forms

Other (please specify)

B1

EDO08485

B1

Please specify the other wine related information you were looking for today

Text area, no char limit

N

Single

Skip Logic Group

OE_Wine Info

EDO08486

C

What type of beer-related information were you looking for today?

Apply for a permit

Check box

Y

Multi-select

Skip Logic Group

Beer Info

Conduct research

Submit a sample/formula

Pay/determine taxes

Get labeling approval

Download forms

Other (please specify)

C1

EDO08487

C1

Please specify the other beer-related information you were looking for today

Text area, no char limit

N

Single

Skip Logic Group

OE_Beer Info

EDO08488

D

What type of distilled spirits information were you looking for today?

Apply for a permit

Check box

Y

Multi-select

Skip Logic Group

Distilled Info

Conduct research

Submit a sample/formula

Pay/determine taxes

Get labeling approval

Download forms

Other (please specify)

D1

EDO08489

D1

Please specify the other type of distilled spirits information you were looking for today

Text area, no char limit

N

Single

Skip Logic Group

OE_Distilled Info

EDO08490

E

What type of tobacco information were you looking for today?

Apply for a permit

Check box

Y

Multi-select

Skip Logic Group

Tobacco Info

Conduct research

Submit a sample

Pay/determine taxes

Download forms

Other (please specify)

E1

EDO08491

E1

Please specify the other tobacco information you were looking for today

Text area, no char limit

N

Single

Skip Logic Group

OE_Tobacco Info

EDO08492

F

What type of firearms/ammunition information were you looking for today?

Conduct research

Check box

Y

Multi-select

Skip Logic Group

Firearms Info

Pay/determine taxes

Download forms

Other (please specify)

F1

EDO08493

F1

Please specify the other firearms/ammunition information you were looking for today

Text area, no char limit

N

Single

Skip Logic Group

OE_Firearms Info

EDO08495

Did you accomplish what you came to the TTB site to do?

Yes

Drop down, select one

Y

Single

Ability to Accomplish

No

A

CAS0036822

A

Please describe in as much detail as possible what you were unable to accomplish on the TTB site today.

Text area, no char limit

N

Single

Skip Logic Group

OE_Unable to Find

EDO08509

How would you describe your experience while on the TTB site today? (Please select all that apply.)

I had no difficulty navigating/browsing/looking for information on this site

Checkbox, one-up vertical

Navigation Experience

Links often did not take me where I expected

A

Had difficulty finding relevant information/products

Links/labels are difficult to understand

B

Too many links/navigational options to choose from

Had technical difficulties (error messages, broken links, etc.)

Could not navigate back to previous information

A

I had a navigation difficulty not listed above:

C

EDO08510

C

Please describe your navigation issue:

Text area, no char limit

OE_Navigation Issue

EDO08511

A

Please describe any specific navigation links or paths that did not take you where they should have?

Open-ended

Text area, no char limit

Specific Nav Issue

EDO08512

B

What specific links/labels were difficult to understand?

Open-ended

Text area, no char limit

Nav Links/Labels

EDO08515

If you could make one improvement to the site what would that be?

Text area, no char limit

N

Single

One Improvement

ACQinh0022577

Do you ever access the Internet using a mobile phone or tablet?

Yes

A

Radio button, one-up vertical

Y

Single

Skip Logic Group

Access Internet with Mobile

No

ACQinh0022578

A

Have you ever accessed TTB's site using a mobile phone or tablet?

Yes

Radio button, one-up vertical

Y

S

Skip Logic Group

Access TTB with Mobile

No, but I plan to do so

No, but I might in the future

No, and I don't plan to do so