726 2013 726 MARAD Questionnaire

---

Overview

Welcome and Thank You Text
Current Model Qsts
Current CQs

---

Sheet 1: Welcome and Thank You Text

Model Instance Name:
Maritime Administration
MID:	New Measure - DOT will fill in
Date:	10/2/2013
Welcome and Thank You Text
	Directions:
	This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome and Thank you text shown in the boxes below. Please read comments before using any of the text.
					Examples
					Welcome Text Example
	Welcome Text
	Thank you for visiting our site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.
					Thank You Text Example
	DEFAULT Thank You Text
	Thank you for taking our survey - and for helping us serve you better. We appreciate your input!
	ALTERNATE WEB Thank You Text
	Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.

---

Sheet 2: Current Model Qsts

Model Instance Name:
Maritime Administration
MID:		New Measure - DOT will fill in
Partitioned (Y/N)?		Yes
FPI Included(Y/N)?		No
NOTE: All non-partitioned surveys will NOT be imputed and the elements will be rotated as a default unless otherwise specified and approved by Research.
Date:		10/2/2013
Maritime Administration
Model questions utilize the ACSI methodology to determine scores and impacts
		ELEMENTS (drivers of satisfaction)			CUSTOMER SATISFACTION			FUTURE BEHAVIORS
	MQ Label			MQ Label			MQ Label
		Content (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Return (1=Very Unlikely, 10=Very Likely)
1	Content - Accuracy	Please rate your perception of the accuracy of information on this site.	17	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	20	Return	How likely are you to return to this site?
2	Content - Quality	Please rate the quality of information on this site.	18	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
3	Content - Freshness	Please rate the freshness of content on this site.	19	Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	21	Recommend	How likely are you to recommend this site to someone else?
		Site Performance (1=Poor, 10=Excellent, Don't Know)						Primary Resource (1=Very Unlikely, 10=Very Likely)
4	Site Performance - Loading	Please rate how quickly pages load on this site.				22	Primary Resource	How likely are you to use this site as your primary resource for obtaining maritime information?
5	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.						Trust (1=Strongly Disagree, 10=Strongly Agree)
6	Site Performance - Errors	Please rate the ability to load pages without getting error messages on this site.				23	Trust - Trustworthy	I consider this organization to be trustworthy.
		Navigation (1=Poor, 10=Excellent, Don't Know)
7	Navigation - Organized	Please rate how well the site is organized.
8	Navigation - Options	Please rate the options available for navigating this site.
9	Navigation - Layout	Please rate how well the site layout helps you find what you are looking for.
10	Navigation - Clicks	Please rate the number of clicks to get where you want on this site.
		Look and Feel (1=Poor, 10=Excellent, Don't Know)
11	Look and Feel - Appeal	Please rate the visual appeal of this site.
12	Look and Feel - Balance	Please rate the balance of graphics and text on this site.
13	Look and Feel - Readability	Please rate the readability of the pages on this site.
		Functionality (1=Poor, 10=Excellent, Don't Know)
14	Functionality - Usefulness	Please rate the usefulness of the website tools (ex:search, print, email) provided on this site.
15	Functionality - Convenient	Please rate the convenient placement of the website tools (ex:search, print, email) on this site.
16	Functionality - Variety	Please rate the variety of website tools (ex:search, print, email) on this site.

---

Sheet 3: Current CQs

Model Instance Name:			red & strike-through: DELETE
Maritime Administration			underlined & italicized: RE-ORDER
MID: New Measure - DOT will fill in			pink: ADDITION
Date:	10/2/2013		blue + -->: REWORDING
Maritime Administration CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
		How frequently do you visit this site?	This is my first visit		Radio button, one-up vertical	Single	Y		Frequency
			Every few months or less often
			Monthly
			Weekly
			Several times a week
			Daily/more than once a day
		What is your main role visiting the site today?	General public		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Role
			MARAD gateway office employee
			Mariner
			Media
			Researcher
			Other (please specify):	A
	A	What is your other primary role?			Text field, <100 char		N	Skip Logic Group*	Other Role
		What is your primary reason for visiting this site today?	View data and statistics		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Reason
			Read about news, events, or press releases
			Contact the Maritime Administration
			Learn about maritime educational academies or schools
			Look for a job
			Other (please specify):	B
	B	What is your other reason for visiting?			Text area, no char limit		N	Skip Logic Group*	Other Reason
		What section(s) of the site did you visit today? (Please select all that apply.)	About Us		Checkbox, one-up vertical	Multi	Y	Skip Logic Group*	Section
			Education
			Mariners
			Environment, Safety & Security
			Ports
			Ships & Shipping
			Resources
			News Items
			I'm not sure / I don't remember	G
			Other (please specify):	G				Mutually Exclusive
	G	What other section of the site did you visit?			Text area, no char limit		N	Skip Logic Group*	Other Section
		What is the primary way that you looked for information on the site today?	Advanced search	D	Radio button, one-up vertical	Single	Y	Skip Logic Group*	Look for Info
			Links on the left side of the page
			Quick links in the center of the home page
			Search	D
			Site Map
			Top navigation bar
			Other (please specify):	C
	C	What other way did you look for information?			Text area, no char limit		N	Skip Logic Group*	Other Look for Info
	D	Please tell us about your experience with the site's search feature. (Please select all that apply.)	The search feature met my needs today.		Radio button, one-up vertical	Multi	Y	Skip Logic Group*	Search Experience
			I had issues with the basic search process (how to use it, terms to enter).
			I had issues with the visual display of the search results (text size, images).
			I had issues with the search results I received.
			I had issues with sorting, filtering, advanced search, or lack of these options.
			I had technical issues with the search feature.
			Other (please specify):	E
	E	What other search experience did you encounter? Please be specific.			Text area, no char limit		N	Skip Logic Group*	Other Search Experience
		Did you find what you were looking for today?	Yes		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Find
			Partially	F
			No	F
			I'm just browsing
	F	What you were unable to find? Please be specific.			Text area, no char limit		N	Skip Logic Group*	Unable to Find
		If you could make one improvement to the site, what would it be?			Text area, no char limit		N		Improvement
		How likely are you to discourage others from interacting with this organization?	1 = Very Unlikely		Radio button, scale, no don't know	Single	Y		Discourage
			2
			3
			4
			5
			6
			7
			8
			9
			10 = Very Likely