728 2013 728 Onboarding Manager Survey

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Overview

Draft Welcome and Thank You
Model Qsts
Custom Qsts
Sheet1

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Sheet 1: Draft Welcome and Thank You

Model Instance Name:
Onboarding Manager
MID:	NEW
Date:	8/06/2013
Welcome and Thank You Text
	Directions:
	This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome and Thank you text shown in the boxes below. Please read comments before using any of the text.
					Examples
					Welcome Text Example
	Welcome Text
	Thank you for using Onboarding Manager. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.
					Thank You Text Example
	Thank You Text
	Thank you for taking our survey - and for helping us serve you better.

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Sheet 2: Model Qsts

Model Instance Name:
Onboarding Manager
MID:		NEW
Partitioned?		No
NOTE: All non-partitioned surveys will NOT be imputed and the elements will be rotated as a default unless otherwise specified and approved by Research.					Element rotation scheme has been added
Date:		8/06/2013
Onboarding Manager
	MQ Label	ELEMENTS (drivers of satisfaction)		MQ Label	SATISFACTION		MQ Label	FUTURE BEHAVIORS
		Support Information (1=Poor, 10=Excellent, Don't Know)		Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)			Use Web Channel Over Others (1=Very Unlikely, 10=Very Likely)
	Support Information - Thoroughness	If you needed any assistance during your visit today, please rate the thoroughness of support information on this site.		Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)		Use Web Channel Over Others	After today's website visit, how likely are you to use this site rather than seeking other ways in which to submit your information?
	Support Information - Understandable	If you needed any assistance during your visit today, please rate how understandable the support information is on this site.		Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)			Call (1=Very Unlikely, 10=Very Likely)
	Support Information - Answers	If you needed any assistance during your visit today, please rate how well the support information provides answers to your questions.					Call	After today's website visit, how likely are you to call the help desk regarding the forms you completed or documents you submitted?
		Navigation (1=Poor, 10=Excellent, Don't Know)						Recommend (1=Very Unlikely, 10=Very Likely)
	Navigation - Organized	Please rate how well the site is organized.					Recommend	After today's website visit, how likely are you to recommend this site to someone else who needs to submit information before starting a federal job?
	Navigation - Options	Please rate the options available for navigating this site.
	Navigation - Layout	Please rate how well the site layout helps you find what you are looking for.
		Site Performance (1=Poor, 10=Excellent, Don't Know)
	Site Performance - Loading	Please rate how quickly pages load on this site.
	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.
	Site Performance - Errors	Please rate the ability to load pages without getting error messages on this site.
		Functionality (1=Poor, 10=Excellent, Don't Know)
	Functionality - Usefulness	Please rate the usefulness of the website tools provided on this site.
	Functionality - Convenient	Please rate the convenient placement of the website tools on this site.
	Functionality - Variety	Please rate the variety of website tools on this site.

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Sheet 3: Custom Qsts

Model Instance Name:
Onboarding Manager
MID: NEW
Date:	8/06/2013
Onboarding Manager CUSTOM QUESTION LIST
CQID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
NEW		Is today your first visit to the Onboarding Manager website?	Yes		Radio button, one-up vertical	Single	Yes	Skip Logic Group*	First Visit
			No	A
NEW	A	Please indicate the reason for today's visit.	I ran out of time on my last visit		Radio button, one-up vertical	Single	Yes	Skip Logic Group*	Reason For Return
			I did not have all of my information with me last time
			The website was not working last time
			Other
NEW		Did you complete a form on today's visit?	Yes	B	Radio button, one-up vertical	Single	Yes	Skip Logic Group*	Complete Form
			No
NEW	B	How was your experience with completing a form today?	No problems at all		Radio button, one-up vertical	Single	Yes	Skip Logic Group*	Completing Experience
			I ran into a little trouble	C, D
NEW	C	Please explain the trouble you experienced with completing a form.			Text area, no char limit		No	Skip Logic Group*	Trouble Completing
NEW	D	What form was it?	It was:	E	Radio button, one-up vertical	Single	Yes	Skip Logic Group*	What Form
			I'm not sure
NEW	E	Please indicate the form so we can make improvements.			Text area, no char limit		No	Skip Logic Group*	Name of Form
NEW		Did you electronically sign a form on today's visit?	Yes	F	Radio button, one-up vertical	Single	Yes	Skip Logic Group*	Sign Form
			No
NEW	F	How was your experience with signing a form today?	No problems at all		Radio button, one-up vertical	Single	Yes	Skip Logic Group*	Signing Experience
			I ran into a little trouble	G
NEW	G	Please explain the trouble you experienced with signing a form.			Text area, no char limit		No	Skip Logic Group*	Trouble Signing
NEW		Did you submit any forms today?	Yes	H	Radio button, one-up vertical	Single	Yes	Skip Logic Group*	Submit Form
			No
NEW	H	Did you receive a notification from the system about your submitted form(s)?	Yes, that my form was complete		Radio button, one-up vertical	Single	Yes	Skip Logic Group*	Form Notification
			Yes, but not indicating my form was complete
			No
NEW		Did you upload any documents on today's visit?	Yes	J	Radio button, one-up vertical	Single	Yes	Skip Logic Group*	Upload Document
			No
NEW	J	How was your experience with uploading a document today?	No problems at all		Radio button, one-up vertical	Single	Yes	Skip Logic Group*	Upload Experience
			I ran into a little trouble	K, L
NEW	K	Please explain the trouble you experienced with uploading a document.			Text area, no char limit		No	Skip Logic Group*	Upload Trouble
NEW	L	What document was it?	It was:	M	Radio button, one-up vertical	Single	Yes	Skip Logic Group*	What Document
			I'm not sure
NEW	M	Please indicate the document so we can make improvements.			Text area, no char limit		No	Skip Logic Group*	Name of Document
NEW		From what you can tell so far, will you need to return to Onboarding Manager to fill out and/or submit any additional paperwork or forms prior to beginning your new assignment?	Yes	N	Radio button, one-up vertical	Single	Yes	Skip Logic Group*	Need to Return
			No
			Not sure
NEW	N	Why will you need to return?	I don't have enough time today		Radio button, one-up vertical	Single	Yes	Skip Logic Group*	Why Need To Return
			I do not have all of my information with me
			The website is not working
			Other
NEW		Have you ever worked for the Federal Government?	Yes, I currently work for the Federal government		Radio button, one-up vertical	Single	Yes		Work For Gov
			Yes, I have worked for the Federal government but currently do not
			No, I have never worked for the Federal government
NEW		Do you use a computer daily in your current job?	Yes		Radio button, one-up vertical	Single	Yes		Use Computer
			No
			I'm not currently working
NEW		What one change would most improve your experience in using Onboarding Manager?			Text area, no char limit		No		One Change
Customer Passed Parameters From Onboarding Manager
		Grade
		Series
		Location
		Agency
		Position
		CPDF
Customer Passed Parameters Collected Automatically
		Browser
		Operating System
		Pages viewed
		Flash version
		Referring URL

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Sheet 4: Sheet1

Base Element Order	Version 2	Version 3	Version 4
Support Information	Functionality	Site Performance	Navigation
Navigation	Site Performance	Support Information	Functionality
Site Performance	Navigation	Functionality	Support Information
Functionality	Support Information	Navigation	Site Performance