731 2013 731 Nwhic V2 10-31-13

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2013 731 NWHIC V2 10-31-13.xlsx

2013 729 Girls Health V2 10-31-13 - 2013 739 NIA Health and Aging 11-5-13

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Model Qsts
Custom Qsts


Sheet 1: Model Qsts

Model Instance Name:







NWHIC V2







MID:
1Y4UEQFldJMBdVx5NIskUw4C





Partitioned (Y/N)? Y







FPI Included(Y/N)? N







Date:
9/10/2013




\
Model questions utilize the ACSI methodology to determine scores and impacts


ELEMENTS (drivers of satisfaction)

CUSTOMER SATISFACTION

FUTURE BEHAVIORS

MQ Label

MQ Label

MQ Label


Content (1=Poor, 10=Excellent, Don't Know)

Satisfaction

Return (1=Very Unlikely, 10=Very Likely)
1 Content - Accuracy Please rate your perception of the accuracy of information on this site. 17 Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)
20 Return How likely are you to return to this site?
2 Content - Quality Please rate the quality of information on this site. 18 Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)


Recommend (1=Very Unlikely, 10=Very Likely)
3 Content - Freshness Please rate the freshness of content on this site. 19 Satisfaction - Ideal How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)
21 Recommend How likely are you to recommend this site to someone else?


Site Performance (1=Poor, 10=Excellent, Don't Know)





4 Site Performance - Loading Please rate how quickly pages load on this site.





5 Site Performance - Consistency Please rate the consistency of speed from page to page on this site.





6 Site Performance - Errors Please rate the ability to load pages without getting error messages on this site.







Functionality (1=Poor, 10=Excellent, Don't Know)





7 Functionality - Usefulness Please rate the usefulness of the features provided on this site (such as National Women's Health Week, BodyWorks, Spotlight on Women's Health).





8 Functionality - Convenient Please rate the convenient placement of the features on this site (such as National Women's Health Week, BodyWorks, Spotlight on Women's Health).


9 Functionality - Variety Please rate the variety of features on this site (such as National Women's Health Week, BodyWorks, Spotlight on Women's Health).



Look and Feel (1=Poor, 10=Excellent, Don't Know)

10 Look and Feel - Appeal Please rate the visual appeal of this site.

11 Look and Feel - Balance Please rate the balance of graphics and text on this site.





12 Look and Feel - Readability Please rate the readability of the pages on this site.







Navigation (1=Poor, 10=Excellent, Don't Know)





13 Navigation - Organized Please rate how well the site is organized.





14 Navigation - Options Please rate the options available for navigating this site.





15 Navigation - Layout Please rate how well the site layout helps you find what you are looking for.





16 Navigation - Clicks Please rate the number of clicks to get where you want on this site.
























































































Sheet 2: Custom Qsts

Model Instance Name:


red & strike-through: DELETE





NWHIC V2


underlined & italicized: RE-ORDER





MID:


pink: ADDITION





Partitioned (Y/N)? Y









FPI Included(Y/N)? N









Date: 1/14/2011
blue + -->: REWORDING
















NWHIC V2 CUSTOM QUESTION LIST
QID
(Group ID)
Skip Logic Label Question Text Answer IDs (DOT ONLY) Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions 25 character limit. Leave blank if you want DOT to fill this part out. CQ Label
MAC1670
How frequently do you visit this site? MAC1670A01 Daily or almost daily
Drop down, select one Single Y




MAC1670A02 Two to three times a week




Frequency of Visit



MAC1670A03 About once a week








MAC1670A04 Two to three times a month








MAC1670A05 About once a month








MAC1670A06 Once every two or three months








MAC1670A07 Every 6 months or less








MAC1670A08 First time





MAC1671
Which best describes you? MAC1671A01 General public
Radio button, one-up vertical S Y OPS Group Describes



MAC1671A02 Health care provider








MAC1671A03 Public health professional








MAC1671A04 Non-governmental organization








MAC1671A05 Researcher








MAC1671A06 Media professional








MAC1671A07 College/graduate student








MAC1671A08 Grade 9-12 student








MAC1671A09 Federal government








MAC1671A10 State or local government








MAC1671A11 Other, please specify:



Anchor Answer Choice
MAC1672
Other best describes:


Text field, <100 char
N
Other, best describes
MAC1673
What were you primarily looking for on this website? MAC1673A01 Prevention or wellness information
Radio button, one-up vertical S Y Randomize Reason for Visit



MAC1673A02 Particular disease or condition








MAC1673A03 Research findings or journal articles



OPS Group



MAC1673A04 Programs/activities








MAC1673A05 News








MAC1673A06 Health care providers and hospitals








MAC1673A07 Health insurance information








MAC1673A08 Medical dictionary








MAC1673A09 Women’s health publications to order or download and print








MAC1673A10 Just browsing/nothing specific








MAC1673A11 Other, please specify:



Anchor Answer Choice
MAC1674
Other primarily looking for:


Text area, no char limit



MAC1675
Did you find the information you were hoping to obtain? MAC1675A01 Yes
Drop down, select one S Y Skip Logic Group Found Info



MAC1675A02 No A







MAC1675A03 Not yet A




MAC1676 A If you did not find the information, please specify what information you were looking for:


Text area, no char limit
N Skip Logic Group Information Seeking
MAC1677
We would like to hear your suggestions on how we can expand or improve our website. What additional information or features would you like to see added?


Text area, no char limit
N
Health Topics
MAC1678
We're working to make womenshealth.gov better and we'd like your help. Please provide us with your e-mail address if you would be willing to take another survey sometime in the future. Thank you!


Text area, no char limit
N
Emails
File Typeapplication/vnd.openxmlformats-officedocument.spreadsheetml.sheet
File Modified0000-00-00
File Created0000-00-00

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