738 2013 738 NIA Go4Life 11-5-13

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Overview

Welcome and Thank You
Original Model
Original CQs

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Sheet 1: Welcome and Thank You

Model Instance Name:
Go4Life
MID:	NEW
Date:	11/05/2013
Welcome and Thank You Text
	Directions:
	This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome and Thank you text shown in the boxes below. Please read comments before using any of the text.
					Examples
					Welcome Text Example
	Welcome Text
	Thank you for visiting NIA's Go4Life website. You've been randomly chosen to take part in a brief survey to let us know where we can improve and what we're doing well. Please take a few minutes to share your opinions, which will help us provide the best online experience possible.
	Thank You Text
	Thank you for taking our survey. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.
					Thank You Text Example

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Sheet 2: Original Model

Model Instance Name:
Go4Life
MID:		NEW
Partitioned (Y/N)?		Yes
Date:		11/05/2013
Go4Life
Model questions utilize the ACSI methodology to determine scores and impacts
	MQ Label	ELEMENTS (drivers of satisfaction)		MQ Label	CUSTOMER SATISFACTION		MQ Label	FUTURE BEHAVIORS
		Content (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Return (1=Very Unlikely, 10=Very Likely)
	Content - Accuracy	Please rate the accuracy of information on this site.		Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)		Return	How likely are you to return to this site in the next 30 days?
	Content - Quality	Please rate the quality of information on this site.		Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
	Content - Freshness	Please rate the freshness of content on this site.		Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)		Recommend	How likely are you to recommend this site to someone else?
		Site Performance (1=Poor, 10=Excellent, Don't Know)						Primary Resource (1=Very Unlikely, 10=Very Likely)
	Site Performance - Loading	Please rate how quickly pages load on this site.					Primary Resource	How likely are you to use this site as your primary resource for information about exercise for older adults?
	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.						Follow on Social Media (1=Very Unlikely, 10=Very Likely)
	Site Performance - Completeness	Please rate how completely the page content loads on this site.					Follow on Social Media	How likely are you to follow Go4Life on social media such as Twitter?
		Functionality (1=Poor, 10=Excellent, Don't Know)						Use Website Tools (1=Very Unlikely, 10=Very Likely)
	Functionality - Usefulness	Please rate the usefulness of the features (such as exercises, coach tips, success stories) provided on this site.					Use Website Tools	How likely are you to use My Go4Life?
	Functionality - Convenient	Please rate the convenient placement of features (such as exercises, coach tips, success stories) on this site.
	Functionality - Variety	Please rate the variety of features (such as exercises, coach tips, success stories) on this site.
		Look and Feel (1=Poor, 10=Excellent, Don't Know)
	Look and Feel - Appeal	Please rate the visual appeal of this site.
	Look and Feel - Balance	Please rate the balance of graphics and text on this site.
	Look and Feel - Readability	Please rate the readability of the pages on this site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
	Navigation - Organized	Please rate how well the site is organized.
	Navigation - Options	Please rate the options available for navigating this site.
	Navigation - Layout	Please rate how well the site layout helps you find what you are looking for.

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Sheet 3: Original CQs

Model Instance Name:			red & strike-through: DELETE
Go4Life			underlined & italicized: RE-ORDER
MID: NEW			pink: ADDITION
Date:	11/05/2013		blue + -->: REWORDING
Go4Life CUSTOM QUESTION LIST
CQID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
NEW		Today, I was looking for information for…	Myself		Radio button scale, one up vertical	Single	Yes		Info For
			Family or friends
			Organizations
			Health professionals
NEW		Did you find what you were looking for?	Yes		Radio button scale, one up vertical	Single	Yes	Skip Logic Group	Did You Find
			No	A
			Partially	A
NEW	A	What were you looking for that you couldn't find?			Text area		No	Skip Logic Group	Looking For
NEW		What part of Go4Life was most useful to you today?	Exercises to try		Radio button scale, one up vertical		Yes	OPS Group	Most Useful
			Success stories
			Online coaching		Rotate answer choices
			My Go4Life
			Tip sheets
			Safety information
			Healthy eating
			Other	B	Anchor
NEW	B	Please explain.			Text box		No	OPS Group	OPS Most Useful
NEW		What information do you suggest we add to the site to make it even more useful?			Text area		No		Info To Add
NEW		Did you try any of the Go4Life exercises?	Yes	C	Radio button scale, one up vertical		No	Skip Logic Group	Try Exercises
			No
NEW	C	Which ones?			Text area		No	Skip Logic Group	Which Exercises
NEW		Do you have a My Go4Life account?	Yes	D	Radio button scale, one up vertical	Single	Yes	Skip Logic Group	Have Account
			No
NEW	D	How often do you use My Go4Life to track your physical activity?	Very frequently		Radio button scale, one up vertical	Single	Yes	Skip Logic Group	Track Activity
			Once in a while
			Never	E
NEW	E	How can we make My Go4Life a tool you want to use?			Text area		No	Skip Logic Group	Make Useful
NEW		Have you signed up for coaching tips?	Yes		Radio button scale, one up vertical		No		Coaching Tips
			No
NEW		Have you ever submitted a success story to Go4Life?	Yes		Radio button scale, one up vertical		No		Success Story
			No
NEW		Have you ever sent a Go4Life e-card?	Yes		Radio button scale, one up vertical		No		E-Card
			No
NEW		How useful is the e-news from My Go4Life?	Very useful		Radio button scale, one up vertical	Single	Yes		E-News
			A little useful
			Not useful at all
			Don't know / Never read it
NEW		Please select the category that includes your age.	40 or under		Radio button scale, one up vertical	Single	No		Age
			41 – 60
			61 – 70
			71 – 80
			81 or over
NEW		How often do you exercise?	Daily		Radio button scale, one up vertical		Yes		Exercise Frequency
			1 - 2 times per week
			Occasionally
			Never
NEW		Please indicate whether you have visited the Go4Life site before today.	Yes, frequently		Radio button scale, one up vertical		Yes		Visit Frequency
			Yes, once or twice
			No, today was my first visit