739 2013 739 NIA Health and Aging 11-5-13

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Overview

Welcome and Thank You
Original Model
Original CQs

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Sheet 1: Welcome and Thank You

Model Instance Name:
Health and Aging
MID:	NEW
Date:	11/04/2013
Welcome and Thank You Text
	Directions:
	This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome and Thank you text shown in the boxes below. Please read comments before using any of the text.
					Examples
					Welcome Text Example
	Welcome Text
	Thank you for visiting NIA's Health & Aging website. You've been randomly chosen to take part in a brief survey to let us know where we can improve and what we're doing well. Please take a few minutes to share your opinions, which will help us provide the best online experience possible.
	ALTERNATE WEB Thank You Text
	Thank you for taking our survey. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.
					Thank You Text Example

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Sheet 2: Original Model

Model Instance Name:
Health and Aging
MID:		NEW
Partitioned (Y/N)?		Yes
Date:		11/04/2013
Health and Aging
Model questions utilize the ACSI methodology to determine scores and impacts
	MQ Label	ELEMENTS (drivers of satisfaction)		MQ Label	CUSTOMER SATISFACTION		MQ Label	FUTURE BEHAVIORS
		Content (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Return (1=Very Unlikely, 10=Very Likely)
1	Content - Accuracy	Please rate the accuracy of information on this site.	16	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	19	Return	How likely are you to return to this site in the next 30 days?
2	Content - Quality	Please rate the quality of information on this site.	17	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
3	Content - Freshness	Please rate the freshness of content on this site.	18	Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	20	Recommend	How likely are you to recommend this site to someone else?
		Site Performance (1=Poor, 10=Excellent, Don't Know)
4	Site Performance - Loading	Please rate how quickly pages load on this site.
5	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.
6	Site Performance - Completeness	Please rate how completely the page content loads on this site.
		Functionality (1=Poor, 10=Excellent, Don't Know)
7	Functionality - Usefulness	Please rate the usefulness of the website features (such as clinical trials listing, news, and publications) provided on this site.
8	Functionality - Convenient	Please rate the convenient placement of the website features (such as clinical trials listing, news, and publications) on this site.
9	Functionality - Variety	Please rate the variety of website features (such as clinical trials listing, news, and publications) on this site.
		Look and Feel (1=Poor, 10=Excellent, Don't Know)
10	Look and Feel - Appeal	Please rate the visual appeal of this site.
11	Look and Feel - Balance	Please rate the balance of graphics and text on this site.
12	Look and Feel - Readability	Please rate the readability of the pages on this site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
13	Navigation - Organized	Please rate how well the site is organized.
14	Navigation - Options	Please rate the options available for navigating this site.
15	Navigation - Layout	Please rate how well the site layout helps you find what you are looking for.

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Sheet 3: Original CQs

Model Instance Name:			red & strike-through: DELETE
Health and Aging			underlined & italicized: RE-ORDER
MID: NEW			pink: ADDITION
Date:	11/04/2013		blue + -->: REWORDING
Health and Aging CUSTOM QUESTION LIST
CQID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
		In what primary role are you visiting the site today? I am a…	Older adult		Radio button scale, one up vertical	Single	Yes	OPS Group*	Role
			Family or friend of older adult
			Caregiver of older adult
			Health professional
			Aging services provider
			Student
			Educator
			Researcher or scientist
			Media
			Other	A
	A	Please explain.			Text box		No	OPS Group*	OPS Role
		What information are you looking for on the site today?	Healthy aging		Radio button scale, one up vertical	Single	Yes	Skip Logic Group*	Type of Info
			Exercise
			Caregiving
			Memory
			Nutrition
			Menopause
			Science news
			Publications	C
			Other	B
	B	Please explain.			Text box		No	Skip Logic Group*	OPS Type of Info
	C	For any publications you used today on the site, did you…	Download/save		Radio button scale, one up vertical	Single	Yes	Skip Logic Group*	Publications
			Print
			Order
			Read online
	C	Do you generally prefer to read information online or order printed materials?	Online	D	Radio button scale, one up vertical	Single	Yes	Skip Logic Group*	Online or Print
			Printed
	D	Which device do you prefer?	Desktop / laptop		Radio button scale, one up vertical	Single	Yes	Skip Logic Group*	Device Type
			Tablet	E
			Mobile device (smartphone)	E
	E	What content would you most like to see made available for this device?			Text area			Skip Logic Group*	Make Available
		Did you find what you were looking for?	Yes		Radio button scale, one up vertical	Single	Yes	Skip Logic Group*	Did You Find
			No	F
			Partially	F
	F	What were you looking for that you couldn't find?			Text area		No	Skip Logic Group*	What Looking For
		What information do you suggest we add to this site to make it more useful?			Text area		No		Additional Info
		Please select the category that includes your age.	40 or under		Radio button scale, one up vertical	Single	No		Age
			41 – 60
			61 – 70
			71 – 80
			81 or over