750 2014 750 FBI Renewal

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2014 750 FBI Renewal 12-20-13.xlsx

2014 748 DOC ITA Export gov - 2014 753 USPTO

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Current Model Qsts
Current Custom Qsts
Current Custom Qsts(5-21-13)
Custom Qsts (12-18-12)
Custom Qsts (10-25-12)
Custom Qsts (9-21-12)
Custom Qsts (6-11-12)
Custom Qsts (1-24-12)
Custom Qsts (11-4-11)


Sheet 1: Current Model Qsts

Model Instance Name:




FBI V3




MID: F4Bth9lFkdNJVJ90Y5VZUg==



Date: 8/25/2011


\
Model questions utilize the ACSI methodology to determine scores and impacts

ELEMENTS (drivers of satisfaction)
CUSTOMER SATISFACTION
FUTURE BEHAVIORS







Content (1=Poor, 10=Excellent, Don't Know)
Satisfaction
Return (1=Very Unlikely, 10=Very Likely)
1 Please rate the accuracy of information on this site. 17 What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)
20 How likely are you to return to this site?
2 Please rate the quality of information on this site. 18 How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)
21 Likelihood to Contact (1=Very Unlikely, 10=Very Likely)
3 Please rate the freshness of content on this site. 19 How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)

How likely are you to call or email the FBI regarding the information you were looking for online today?

Functionality (1=Poor, 10=Excellent, Don't Know)



4 Please rate the usefulness of the features provided on this site.



5 Please rate the convenience of the features on this site.



6 Please rate the variety of features on this site.




Look and Feel (1=Poor, 10=Excellent, Don't Know)



7 Please rate the visual appeal of this site.



8 Please rate the balance of graphics and text on this site.



9 Please rate the readability of the pages on this site.




Navigation (1=Poor, 10=Excellent, Don't Know)



10 Please rate how well the site is organized.



11 Please rate the options available for navigating this site.



12 Please rate how well the site layout helps you find what you are looking for.



13 Please rate the number of clicks to get where you want on this site.




Site Performance (1=Poor, 10=Excellent, Don't Know)



14 Please rate how quickly pages load on this site.



15 Please rate the consistency of speed from page to page on this site.



16 Please rate the ability to load pages without getting error messages on this site.




Sheet 2: Current Custom Qsts

Model Instance Name:

red & strike-through: DELETE









FBI V3

underlined & italicized: RE-ORDER









MID: F4Bth9lFkdNJVJ90Y5VZUg==

pink: ADDITION









Date: 12/14/2012 blue + -->: REWORDING























FBI V3 CUSTOM QUESTION LIST




QID
(Group ID)
Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions 25 character limit. Leave blank if you want DOT to fill this part out. CQ Label



SAC3764
How frequently do you visit the FBI.gov site? This is my first visit
Radio button, one-up vertical Single Y
Visit Frequency






Every few months or less often A, B, C











Monthly A, B, C











Weekly A, B, C











Several times a week A, B, C











Daily/more than once a day A, B, C








CAS0029916 A The FBI recently changed the site homepage. Please select the statement which best describes your experience with the new homepage: The new homepage makes it easier to look for information.
Radio button, one-up vertical Single Y
Homepage Redesign 1






The new homepage makes it more difficult to look for information.












My experience is no different with the new homepage.












Don't Know









CAS0029917 B Please rate the visual appeal of the new homepage: 1=Poor
Radio button, scale, no don't know Single Y
Homepage Redesign 2






2












3












4












5












6












7












8












9












10=Excellent









CAS0029918 C Please provide us with any additional feedback you have about the new homepage:

Text area, no char limit Single Y
Homepage Redesign 3



SAC3765
Which of the following best describes you? News media
Radio button, one-up vertical Single Y Skip Logic Role





Law Enforcement












Business Community












Government












General Public/Citizen












Researcher/academic












Job Seeker












Student












Crime Victim












Other, please specify: A








SAC3766 A Please specify your role in visiting the site:

Text field, <100 char Single N Skip Logic OE_Role



SAC3767 Z What were you primarily looking for on the FBI site today? Wanted fugitives or missing persons
Radio button, one-up vertical Single Y Skip Logic All Others Looking For





Criminal history summary checks (Background checks)












Career or job opportunities












Contact information












Report a crime/fraud












Crime/Fraud prevention












Crime statistics C, D











FBI news












General information on the FBI












Information on investigative programs












Nothing specific, just browsing












Sex offender registry












Terrorism information












Other, please specify: B








SAC3768 B Other information you were looking for

Text field, <100 char Single N Skip Logic OE_Looking For



ACQLiv0016403
Did you find what you were looking for on the FBI site today? Yes
Radio button, one-up vertical Single Y Skip Logic Ability to Find






No A








ACQLiv0016404 A Please describe what you were unable to find on the FBI site today:

Text area, no char limit Single Y Skip Logic OE_Unable to Find



ACQLiv0010422
Which of the following navigation improvements would you like to see on the FBI site? (Select all that apply) Add more links to the top navigation bar and drop down choices A Checkbox, one-up vertical Multi Y
Navigation






Change the current navigation options (i.e.. Change the links in the top navigation bar, add navigation options, reorganize the links, etc.) B











Improve the link/label wording so I know where a link will take me C











Other, please specify: D











None of the above/The navigation on this site meets my expectations









ACQLiv0010423 A Please describe the links/choices you want added to the top navigation bar and drop downs:

Text area, no char limit Single N
OE_Nav Top



ACQLiv0010424 B Please describe how you would change the current navigation:

Text area, no char limit Single N
OE_Nav Changes



ACQLiv0010425 C Please describe the links/labels that need improvement:

Text area, no char limit Single N
OE_LinksLabels




D Please describe the navigation improvement you would like to make to the site:

Text area, no char limit Single N
OE_Nav Improve



CAS0029907
Have you requested a Criminal History Summary Check (background check) in the past year or do you plan to request one in the near future? Yes A Radio button, one-up vertical Single Y
Criminal History Check 1






No












Not Sure









CAS0029908 A If the option were available to submit the request for a Criminal History Summary Check electronically (application, payment, etc.), how likely would you be to do so instead of submitting it by mail? Very Likely
Radio button, one-up vertical Single Y
Criminal History Check 2






Somewhat Likely












Not at all Likely









SAC3769
What can we do to improve www.fbi.gov?

Text area, no char limit Single N
One Improvement



ACQhar0020154
Thinking about all of the government websites you visit or use, which is your ideal government website?

Text area, no char limit Single N
Ideal website



ACQhar0020155
When thinking about the government site you listed in the previous question, what specifically do you like about that website?

Text area, no char limit Single N
Ideal website quality



ACQwil0013405
Have you visited the m.fbi.gov site on your mobile device? Yes A, B, G, H Radio button, one-up vertical Single Y Skip Logic Mobile Visit






No












Not Sure









ACQwil0013406 A Were you successful in viewing the content that you were seeking with your mobile phone/device? Yes
Radio button, one-up vertical Single Y Skip Logic Mobile Success





No E, F








ACQinh0017513 E What information were you unable to view on your mobile device?

Text area, no char limit Single N Skip Logic Mobile unable to find



ACQinh0017514 F Did you visit the FBI main website as a result of not being able to find the information you were looking for on the mobile site? Yes, I visited the mobile site first and then came to the website for the same information.
Radio button, one-up vertical Single Y Skip Logic Website visit after mobile






No, I am on the website for something different than what I was looking for on the mobile site.












Not Sure









ACQwil0013407 B How would you rate the mobile site compared to the full site? Much better D Radio button, one-up vertical Single Y Skip Logic Mobile Experience





Somewhat better D










About the same










Somewhat worse C










Much worse C








ACQwil0013408 C Why did you rate the mobile site as being worse than the full site? Text area, no char limit Single N Skip Logic OE_Full site is Better



ACQinh0017515 D Why did you rate the mobile site as being better than the full site?

Text area, no char limit Single N Skip Logic OE_Mobile Site is Better



ACQinh0017508 G Did you have any difficulty accessing the FBI mobile site? Yes I Radio button, one-up vertical Single Y Skip Logic Difficulty accessing mobile






No









ACQinh0017511 I Do you believe the difficulty you had accessing the site was due to: Problems with the FBI mobile site
Radio button, one-up vertical Single Y Skip Logic Mobile difficulty






Problems with your mobile carrier (i.e.. AT&T, Verizon, etc.)












Problems with your mobile phone












Not Sure












Other J








ACQinh0017512 J Please specify why you had difficulty accessing the FBI mobile site:

Text area, no char limit Single N Skip Logic OE_mobile difficulty



ACQinh0017509 H How did you connect to the mobile site today? Wi-Fi
Radio button, one-up vertical Single Y Skip Logic Mobile connection






4G












3G












Not Sure









SAC3770
What is your age? 17 and under
Drop down, select one Single Y
Age






18-24












25-34












35-44












45-54












55-64












65 and over












I prefer not to respond










Sheet 3: Current Custom Qsts(5-21-13)

Model Instance Name:

red & strike-through: DELETE









FBI V3

underlined & italicized: RE-ORDER









MID: F4Bth9lFkdNJVJ90Y5VZUg==

pink: ADDITION









Date: 12/14/2012 blue + -->: REWORDING























FBI V3 CUSTOM QUESTION LIST




QID
(Group ID)
Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions 25 character limit. Leave blank if you want DOT to fill this part out. CQ Label



SAC3764
How frequently do you visit the FBI.gov site? This is my first visit
Radio button, one-up vertical Single Y
Visit Frequency






Every few months or less often A, B, C











Monthly A, B, C











Weekly A, B, C











Several times a week A, B, C











Daily/more than once a day A, B, C









A The FBI recently changed the site homepage. Please select the statement which best describes your experience with the new homepage: The new homepage makes it easier to look for information.
Radio button, one-up vertical Single Y
Homepage Redesign 1






The new homepage makes it more difficult to look for information.












My experience is no different with the new homepage.












Don't Know










B Please rate the visual appeal of the new homepage: 1=Poor
Radio button, scale, no don't know Single Y
Homepage Redesign 2






2












3












4












5












6












7












8












9












10=Excellent










C Please provide us with any additional feedback you have about the new homepage:

Text area, no char limit Single Y
Homepage Redesign 3



SAC3765
Which of the following best describes you? News media
Radio button, one-up vertical Single Y Skip Logic Role





Law Enforcement












Business Community












Government












General Public/Citizen












Researcher/academic












Job Seeker












Student












Crime Victim












Other, please specify: A








SAC3766 A Please specify your role in visiting the site:

Text field, <100 char Single N Skip Logic OE_Role



SAC3767 Z What were you primarily looking for on the FBI site today? Wanted fugitives or missing persons
Radio button, one-up vertical Single Y Skip Logic All Others Looking For





Criminal history summary checks (Background checks)












Career or job opportunities












Contact information












Report a crime/fraud












Crime/Fraud prevention












Crime statistics C, D











FBI news












General information on the FBI












Information on investigative programs












Nothing specific, just browsing












Sex offender registry












Terrorism information












Other, please specify: B








SAC3768 B Other information you were looking for

Text field, <100 char Single N Skip Logic OE_Looking For



ACQLiv0016403
Did you find what you were looking for on the FBI site today? Yes
Radio button, one-up vertical Single Y Skip Logic Ability to Find






No A








ACQLiv0016404 A Please describe what you were unable to find on the FBI site today:

Text area, no char limit Single Y Skip Logic OE_Unable to Find



ACQLiv0010422
Which of the following navigation improvements would you like to see on the FBI site? (Select all that apply) Add more links to the top navigation bar and drop down choices A Checkbox, one-up vertical Multi Y
Navigation






Change the current navigation options (i.e.. Change the links in the top navigation bar, add navigation options, reorganize the links, etc.) B











Improve the link/label wording so I know where a link will take me C











Other, please specify: D











None of the above/The navigation on this site meets my expectations









ACQLiv0010423 A Please describe the links/choices you want added to the top navigation bar and drop downs:

Text area, no char limit Single N
OE_Nav Top



ACQLiv0010424 B Please describe how you would change the current navigation:

Text area, no char limit Single N
OE_Nav Changes



ACQLiv0010425 C Please describe the links/labels that need improvement:

Text area, no char limit Single N
OE_LinksLabels




D Please describe the navigation improvement you would like to make to the site:

Text area, no char limit Single N
OE_Nav Improve





Have you requested a Criminal History Summary Check (background check) in the past year or do you plan to request one in the near future? Yes A Radio button, one-up vertical Single Y
Criminal History Check 1






No












Not Sure










A If the option were available to submit the request for a Criminal History Summary Check electronically (application, payment, etc.), how likely would you be to do so instead of submitting it by mail? Very Likely
Radio button, one-up vertical Single Y
Criminal History Check 2






Somewhat Likely












Not at all Likely









SAC3769
What can we do to improve www.fbi.gov?

Text area, no char limit Single N
One Improvement



ACQhar0020154
Thinking about all of the government websites you visit or use, which is your ideal government website?

Text area, no char limit Single N
Ideal website



ACQhar0020155
When thinking about the government site you listed in the previous question, what specifically do you like about that website?

Text area, no char limit Single N
Ideal website quality



ACQwil0013405
Have you visited the m.fbi.gov site on your mobile device? Yes A, B, G, H Radio button, one-up vertical Single Y Skip Logic Mobile Visit






No












Not Sure









ACQwil0013406 A Were you successful in viewing the content that you were seeking with your mobile phone/device? Yes
Radio button, one-up vertical Single Y Skip Logic Mobile Success





No E, F








ACQinh0017513 E What information were you unable to view on your mobile device?

Text area, no char limit Single N Skip Logic Mobile unable to find



ACQinh0017514 F Did you visit the FBI main website as a result of not being able to find the information you were looking for on the mobile site? Yes, I visited the mobile site first and then came to the website for the same information.
Radio button, one-up vertical Single Y Skip Logic Website visit after mobile






No, I am on the website for something different than what I was looking for on the mobile site.












Not Sure









ACQwil0013407 B How would you rate the mobile site compared to the full site? Much better D Radio button, one-up vertical Single Y Skip Logic Mobile Experience





Somewhat better D










About the same










Somewhat worse C










Much worse C








ACQwil0013408 C Why did you rate the mobile site as being worse than the full site? Text area, no char limit Single N Skip Logic OE_Full site is Better



ACQinh0017515 D Why did you rate the mobile site as being better than the full site?

Text area, no char limit Single N Skip Logic OE_Mobile Site is Better



ACQinh0017508 G Did you have any difficulty accessing the FBI mobile site? Yes I Radio button, one-up vertical Single Y Skip Logic Difficulty accessing mobile






No









ACQinh0017511 I Do you believe the difficulty you had accessing the site was due to: Problems with the FBI mobile site
Radio button, one-up vertical Single Y Skip Logic Mobile difficulty






Problems with your mobile carrier (i.e.. AT&T, Verizon, etc.)












Problems with your mobile phone












Not Sure












Other J








ACQinh0017512 J Please specify why you had difficulty accessing the FBI mobile site:

Text area, no char limit Single N Skip Logic OE_mobile difficulty



ACQinh0017509 H How did you connect to the mobile site today? Wi-Fi
Radio button, one-up vertical Single Y Skip Logic Mobile connection






4G












3G












Not Sure









SAC3770
What is your age? 17 and under
Drop down, select one Single Y
Age






18-24












25-34












35-44












45-54












55-64












65 and over












I prefer not to respond










Sheet 4: Custom Qsts (12-18-12)

Model Instance Name:

red & strike-through: DELETE









FBI V3

underlined & italicized: RE-ORDER









MID: F4Bth9lFkdNJVJ90Y5VZUg==

pink: ADDITION









Date: 12/14/2012 blue + -->: REWORDING























FBI V3 CUSTOM QUESTION LIST




QID
(Group ID)
Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions 25 character limit. Leave blank if you want DOT to fill this part out. CQ Label



SAC3764
How frequently do you visit the FBI.gov site? This is my first visit
Radio button, one-up vertical Single Y
Visit Frequency






Every few months or less often












Monthly












Weekly












Several times a week












Daily/more than once a day









SAC3765
Which of the following best describes you? News media
Radio button, one-up vertical Single Y Skip Logic Role





Law Enforcement












Business Community












Government












General Public/Citizen












Researcher/academic












Job Seeker












Student












Crime Victim












Other, please specify: A








SAC3766 A Please specify your role in visiting the site:

Text field, <100 char Single N Skip Logic OE_Role



SAC3767 Z What were you primarily looking for on the FBI site today? Wanted fugitives or missing persons
Radio button, one-up vertical Single Y Skip Logic All Others Looking For





Background checks












Career or job opportunities












Contact information












Report a crime/fraud












Crime/Fraud prevention












Crime statistics C, D











FBI news












General information on the FBI












Information on investigative programs












Nothing specific, just browsing












Sex offender registry












Terrorism information












Other, please specify: B








SAC3768 B Other information you were looking for

Text field, <100 char Single N Skip Logic OE_Looking For



ACQLiv0016403
Did you find what you were looking for on the FBI site today? Yes
Radio button, one-up vertical Single Y Skip Logic Ability to Find






No A








ACQLiv0016404 A Please describe what you were unable to find on the FBI site today:

Text area, no char limit Single Y Skip Logic OE_Unable to Find



ACQLiv0010422
Which of the following navigation improvements would you like to see on the FBI site? (Select all that apply) Add more links to the top navigation bar and drop down choices A Checkbox, one-up vertical Multi Y
Navigation






Change the current navigation options (i.e.. Change the links in the top navigation bar, add navigation options, reorganize the links, etc.) B











Improve the link/label wording so I know where a link will take me C











Other, please specify: D











None of the above/The navigation on this site meets my expectations









ACQLiv0010423 A Please describe the links/choices you want added to the top navigation bar and drop downs:

Text area, no char limit Single N
OE_Nav Top



ACQLiv0010424 B Please describe how you would change the current navigation:

Text area, no char limit Single N
OE_Nav Changes



ACQLiv0010425 C Please describe the links/labels that need improvement:

Text area, no char limit Single N
OE_LinksLabels




D Please describe the navigation improvement you would like to make to the site:

Text area, no char limit Single N
OE_Nav Improve



SAC3769
What can we do to improve www.fbi.gov?

Text area, no char limit Single N
One Improvement





Thinking about all of the government websites you visit or use, which is your ideal government website?

Text area, no char limit Single N
Ideal website





When thinking about the government site you listed in the previous question, what specifically do you like about that website?

Text area, no char limit Single N
Ideal website quality



ACQwil0013405
Have you visited the m.fbi.gov site on your mobile device? Yes A, B, G, H Radio button, one-up vertical Single Y Skip Logic Mobile Visit






No












Not Sure









ACQwil0013406 A Were you successful in viewing the content that you were seeking with your mobile phone/device? Yes
Radio button, one-up vertical Single Y Skip Logic Mobile Success





No E, F








ACQinh0017513 E What information were you unable to view on your mobile device?

Text area, no char limit Single N Skip Logic Mobile unable to find



ACQinh0017514 F Did you visit the FBI main website as a result of not being able to find the information you were looking for on the mobile site? Yes, I visited the mobile site first and then came to the website for the same information.
Radio button, one-up vertical Single Y Skip Logic Website visit after mobile






No, I am on the website for something different than what I was looking for on the mobile site.












Not Sure









ACQwil0013407 B How would you rate the mobile site compared to the full site? Much better D Radio button, one-up vertical Single Y Skip Logic Mobile Experience





Somewhat better D










About the same










Somewhat worse C










Much worse C








ACQwil0013408 C Why did you rate the mobile site as being worse than the full site? Text area, no char limit Single N Skip Logic OE_Full site is Better



ACQinh0017515 D Why did you rate the mobile site as being better than the full site?

Text area, no char limit Single N Skip Logic OE_Mobile Site is Better



ACQinh0017508 G Did you have any difficulty accessing the FBI mobile site? Yes I Radio button, one-up vertical Single Y Skip Logic Difficulty accessing mobile






No









ACQinh0017511 I Do you believe the difficulty you had accessing the site was due to: Problems with the FBI mobile site
Radio button, one-up vertical Single Y Skip Logic Mobile difficulty






Problems with your mobile carrier (i.e.. AT&T, Verizon, etc.)












Problems with your mobile phone












Not Sure












Other J








ACQinh0017512 J Please specify why you had difficulty accessing the FBI mobile site:

Text area, no char limit Single N Skip Logic OE_mobile difficulty



ACQinh0017509 H How did you connect to the mobile site today? Wi-Fi
Radio button, one-up vertical Single Y Skip Logic Mobile connection






4G












3G












Not Sure









SAC3770
What is your age? 17 and under
Drop down, select one Single Y
Age






18-24












25-34












35-44












45-54












55-64












65 and over












I prefer not to respond










Sheet 5: Custom Qsts (10-25-12)

Model Instance Name:

red & strike-through: DELETE










FBI V3

underlined & italicized: RE-ORDER










MID: F4Bth9lFkdNJVJ90Y5VZUg==

pink: ADDITION










Date: 8/25/2011 blue + -->: REWORDING

























FBI V3 CUSTOM QUESTION LIST





QID
(Group ID)
Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions 25 character limit. Leave blank if you want DOT to fill this part out. CQ Label




SAC3764
How frequently do you visit the FBI.gov site? This is my first visit
Radio button, one-up vertical Single Y
Visit Frequency







Every few months or less often













Monthly













Weekly













Several times a week













Daily/more than once a day










SAC3765
Which of the following best describes you? News media
Radio button, one-up vertical Single Y Skip Logic Role






Law Enforcement













Business Community













Government













General Public/Citizen













Researcher/academic













Job Seeker













Student













Other, please specify: A









SAC3766 A Please specify your role in visiting the site:

Text field, <100 char Single N Skip Logic OE_Role




SAC3767 Z What were you primarily looking for on the FBI site today? Wanted fugitives or missing persons
Radio button, one-up vertical Single Y Skip Logic All Others Looking For






Background checks













Career or job opportunities













Contact information













Report a crime/fraud













Crime/Fraud prevention













Crime statistics C, D












FBI news













General information on the FBI













Information on investigative programs













Nothing specific, just browsing













Sex offender registry













Terrorism information













Other, please specify: B









SAC3768 B Other information you were looking for

Text field, <100 char Single N Skip Logic OE_Looking For




ACQLiv0016403
Did you find what you were looking for on the FBI site today? Yes
Radio button, one-up vertical Single Y Skip Logic Ability to Find







No A









ACQLiv0016404 A Please describe what you were unable to find on the FBI site today:

Text area, no char limit Single Y Skip Logic OE_Unable to Find




ACQLiv0010422
Which of the following navigation improvements would you like to see on the FBI site? (Select all that apply) Add more links to the top navigation bar and drop down choices A Checkbox, one-up vertical Multi Y
Navigation







Change the current navigation options (i.e.. Change the links in the top navigation bar, add navigation options, reorganize the links, etc.) B












Improve the link/label wording so I know where a link will take me C












Other, please specify: D












None of the above/The navigation on this site meets my expectations










ACQLiv0010423 A Please describe the links/choices you want added to the top navigation bar and drop downs:

Text area, no char limit Single N
OE_Nav Top




ACQLiv0010424 B Please describe how you would change the current navigation:

Text area, no char limit Single N
OE_Nav Changes




ACQLiv0010425 C Please describe the links/labels that need improvement:

Text area, no char limit Single N
OE_LinksLabels





D Please describe the navigation improvement you would like to make to the site:

Text area, no char limit Single N
OE_Nav Improve




SAC3769
What can we do to improve www.fbi.gov?

Text area, no char limit Single N
One Improvement




ACQwil0013405
Have you visited the m.fbi.gov site on your mobile device? Yes A, B, G, H Radio button, one-up vertical Single Y Skip Logic Mobile Visit







No













Not Sure










ACQwil0013406 A Were you successful in viewing the content that you were seeking with your mobile phone/device? Yes
Radio button, one-up vertical Single Y Skip Logic Mobile Success






No E, F










E What information were you unable to view on your mobile device?

Text area, no char limit Single N Skip Logic Mobile unable to find





F Did you visit the FBI main website as a result of not being able to find the information you were looking for on the mobile site? Yes, I visited the mobile site first and then came to the website for the same information.
Radio button, one-up vertical Single Y Skip Logic Website visit after mobile







No, I am on the website for something different than what I was looking for on the mobile site.













Not Sure










ACQwil0013407 B How would you rate the mobile site compared to the full site? Much better D Radio button, one-up vertical Single Y Skip Logic Mobile Experience






Somewhat better D











About the same











Somewhat worse C











Much worse C









ACQwil0013408 C Why did you rate the mobile site as being worse than the full site? Text area, no char limit Single N Skip Logic OE_Full site is Better





D Why did you rate the mobile site as being better than the full site?

Text area, no char limit Single N Skip Logic OE_Mobile Site is Better





G Did you have any difficulty accessing the FBI mobile site? Yes I Radio button, one-up vertical Single Y Skip Logic Difficulty accessing mobile







No











I Do you believe the difficulty you had accessing the site was due to: Problems with the FBI mobile site
Radio button, one-up vertical Single Y Skip Logic Mobile difficulty







Problems with your mobile carrier (ie. AT&T, Verizon, etc.)













Problems with your mobile phone













Not Sure













Other J










J Please specify why you had difficulty accessing the FBI mobile site:

Text area, no char limit Single N Skip Logic OE_mobile difficulty





H How did you connect to the mobile site today? Wi-Fi
Radio button, one-up vertical Single Y Skip Logic Mobile connection







4G













3G













Not Sure










SAC3770
What is your age? 17 and under
Drop down, select one Single Y
Age







18-24













25-34













35-44













45-54













55-64













65 and over













I prefer not to respond











Sheet 6: Custom Qsts (9-21-12)

Model Instance Name:

red & strike-through: DELETE









FBI V3

underlined & italicized: RE-ORDER









MID: F4Bth9lFkdNJVJ90Y5VZUg==

pink: ADDITION









Date: 8/25/2011 blue + -->: REWORDING























FBI V3 CUSTOM QUESTION LIST




QID
(Group ID)
Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions 25 character limit. Leave blank if you want DOT to fill this part out. CQ Label



SAC3764
How frequently do you visit the FBI.gov site? This is my first visit
Radio button, one-up vertical Single Y
Visit Frequency






Every few months or less often












Monthly












Weekly












Several times a week












Daily/more than once a day









SAC3765
Which of the following best describes you? News media
Radio button, one-up vertical Single Y Skip Logic Role





Law Enforcement












Business Community












Government












General Public/Citizen












Researcher/academic












Job Seeker












Student












Other, please specify: A








SAC3766 A Please specify your role in visiting the site:

Text field, <100 char Single N Skip Logic OE_Role



SAC3767 Z What were you primarily looking for on the FBI site today? Wanted fugitives or missing persons
Radio button, one-up vertical Single Y Skip Logic All Others Looking For





Background checks












Career or job opportunities












Contact information












Report a crime/fraud












Crime/Fraud prevention












Crime statistics C, D











FBI news












General information on the FBI












Information on investigative programs












Nothing specific, just browsing












Sex offender registry












Terrorism information












Other, please specify: B








SAC3768 B Other information you were looking for

Text field, <100 char Single N Skip Logic OE_Looking For





Did you find what you were looking for on the FBI site today? Yes
Radio button, one-up vertical Single Y Skip Logic Ability to Find






No A









A Please describe what you were unable to find on the FBI site today:

Text area, no char limit Single Y Skip Logic OE_Unable to Find



ACQLiv0010422
Which of the following navigation improvements would you like to see on the FBI site? (Select all that apply) Add more links to the top navigation bar and drop down choices A Checkbox, one-up vertical Multi Y
Navigation






Change the current navigation options (i.e.. Change the links in the top navigation bar, add navigation options, reorganize the links, etc.) B











Improve the link/label wording so I know where a link will take me C











Other, please specify: D











None of the above/The navigation on this site meets my expectations









ACQLiv0010423 A Please describe the links/choices you want added to the top navigation bar and drop downs:

Text area, no char limit Single N
OE_Nav Top



ACQLiv0010424 B Please describe how you would change the current navigation:

Text area, no char limit Single N
OE_Nav Changes



ACQLiv0010425 C Please describe the links/labels that need improvement:

Text area, no char limit Single N
OE_LinksLabels




D Please describe the navigation improvement you would like to make to the site:

Text area, no char limit Single N
OE_Nav Improve



SAC3769
What can we do to improve www.fbi.gov?

Text area, no char limit Single N
One Improvement



ACQwil0013405
Have you visited the m.fbi.gov site on your mobile device? Yes A, B Radio button, one-up vertical Single Y Skip Logic Mobile Visit






No












Not Sure









ACQwil0013406 A Were you successful in viewing the content that you were seeking with your mobile phone/device? Yes
Radio button, one-up vertical Single Y Skip Logic Mobile Success





No









ACQwil0013407 B How would you rate the mobile site compared to the full site? Much better Radio button, one-up vertical Single Y Skip Logic Mobile Experience





Somewhat better










About the same










Somewhat worse C










Much worse C








ACQwil0013408 C Why did you rate the mobile site the way you did? Text area, no char limit Single N Skip Logic Mobile Rating



SAC3770
What is your age? 17 and under
Drop down, select one Single Y
Age






18-24












25-34












35-44












45-54












55-64












65 and over












I prefer not to respond










Sheet 7: Custom Qsts (6-11-12)

Model Instance Name:

red & strike-through: DELETE










FBI V3

underlined & italicized: RE-ORDER










MID: F4Bth9lFkdNJVJ90Y5VZUg==

pink: ADDITION










Date: 8/25/2011 blue + -->: REWORDING

























FBI V3 CUSTOM QUESTION LIST





QID
(Group ID)
Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions 25 character limit. Leave blank if you want DOT to fill this part out. CQ Label




SAC3764
How frequently do you visit the FBI.gov site? This is my first visit
Radio button, one-up vertical Single Y
Visit Frequency







Every few months or less often













Monthly













Weekly













Several times a week













Daily/more than once a day










SAC3765
Which of the following best describes you? News media
Radio button, one-up vertical Single Y Skip Logic Role






Law Enforcement













Business Community













Government













General Public/Citizen













Researcher/academic













Job Seeker













Student













Other, please specify: A









SAC3766 A Please specify your role in visiting the site:

Text field, <100 char Single N Skip Logic OE_Role




SAC3767 Z What were you primarily looking for on the FBI site today? Wanted fugitives or missing persons
Radio button, one-up vertical Single Y Skip Logic All Others Looking For






Background checks













Career or job opportunities













Contact information













Report a crime/fraud













Crime/Fraud prevention













Crime statistics C, D












FBI news













General information on the FBI













Information on investigative programs













Nothing specific, just browsing













Sex offender registry













Terrorism information













Other, please specify: B









SAC3768 B Other information you were looking for

Text field, <100 char Single N Skip Logic OE_Looking For




ACQLiv0010388 C If you could make one improvement to the crime statistics pages, which of the following would you make: (Select one) Better export capabilities so I can manipulate the data in Excel/SPSS etc.
Radio button, one-up vertical Single N Skip Logic Stats Improvement







Better titles/formatting of data tables













Add data graphics (data visualizations)













Add the ability to select two sets of data to compare (ie. Zip code, year, state, etc.)













Better sorting capabilities













Other, please specify: E









ACQLiv0010389 E Other improvement:

Text area, no char limit Single N Skip Logic





ACQLiv0010390 D Which of the following were you looking for on FBI.gov today? (Select all that apply) National data
Checkbox, one-up vertical Multi Y Skip Logic Type of Data







State data













Regional data













Local/community data













None of the above










ACQLiv0008382
Did you watch a video on the FBI site today? Yes A, D, E Radio button, one-up vertical Single Y
Watched Video







No B












I tried to watch a video but was unable to










ACQLiv0008384 A Did you find it easy to watch videos on the site? Yes
Radio button, one-up vertical Single Y
Ease of Watch Video







No













Don't know










ACQLiv0008385 B Why did you not watch a video during your visit? (Please select all that apply) I found the information I needed without having to watch a video
Checkbox, one-up vertical Multi Y
Reason Not Watch Video







Videos were too long to watch













Not interesting video content F












Too small on my screen













Videos do not work on my computer













I did not want to click through to another page to play the video













I did not know where there were videos on the site













Other C









ACQLiv0008386 C Why did you not watch a video today?

Text area, no char limit Single N
OE_Not Watch Video




ACQLiv0010419 D Which of the following video category are you most interested in? (Select one) Cyber crimes
Drop down, select one Single Y
Video Category







Field office













Training













Director/FBI Leadership













Counterterrorism













Lab/Operational technology













Public/Community Outreach













Lab













Field Cases













Wanted by the FBI













Major Thefts/Violent Crime













International













Terrorism













Partnerships













None of the above










ACQLiv0010420 E If you could add one video to the category you selected in the previous question, what would the video be about?

Text area, no char limit Single N
OE_Specific Video




ACQLiv0010421 F If you could add one video to the site, what would the video be about?

Text area, no char limit Single N
OE_Not Watch Specific Video




ACQLiv0010422
Which of the following navigation improvements would you like to see on the FBI site? (Select all that apply) Add more links to the top navigation bar and drop down choices A Checkbox, one-up vertical Multi Y
Navigation







Change the current navigation options (i.e.. Change the links in the top navigation bar, add navigation options, reorganize the links, etc.) B












Improve the link/label wording so I know where a link will take me C












Other, please specify: D












None of the above/The navigation on this site meets my expectations










ACQLiv0010423 A Please describe the links/choices you want added to the top navigation bar and drop downs:

Text area, no char limit Single N
OE_Nav Top




ACQLiv0010424 B Please describe how you would change the current navigation:

Text area, no char limit Single N
OE_Nav Changes




ACQLiv0010425 C Please describe the links/labels that need improvement:

Text area, no char limit Single N
OE_LinksLabels





D Please describe the navigation improvement you would like to make to the site:

Text area, no char limit Single N
OE_Nav Improve




SAC3769
What can we do to improve www.fbi.gov?

Text area, no char limit Single N
One Improvement




ACQLiv0010427
Do you use a mobile device to access the internet? Yes B Drop down, select one Single Y
Mobile Use







No










ACQLiv0010391 B If the FBI had a mobile website, which of the following pieces of information would you want on the site? (Select all that apply) Most Wanted
Checkbox, one-up vertical Multi Y
Mobile Info







News













Contact Us













About Us













Scams & Safety Information













Stats & Services













Other, please specify: A









ACQLiv0010392 A Please specify what you would like on the FBI mobile site:

Text area, no char limit Single N
OE_Mobile Info






Have you visited the m.fbi.gov site on your mobile device? Yes A, B Radio button, one-up vertical Single Y Skip Logic Mobile Visit







No













Not Sure











A Were you successful in viewing the content that you were seeking with your mobile phone/device? Yes
Radio button, one-up vertical Single Y Skip Logic Mobile Success






No











B How would you rate the mobile site compared to the full site? Much better Radio button, one-up vertical Single Y Skip Logic Mobile Experience






Somewhat better











About the same











Somewhat worse C











Much worse C










C Why did you rate the mobile site the way you did? Text area, no char limit Single N Skip Logic Mobile Rating




SAC3770
What is your age? 17 and under
Drop down, select one Single Y
Age







18-24













25-34













35-44













45-54













55-64













65 and over













I prefer not to respond











Sheet 8: Custom Qsts (1-24-12)

Model Instance Name:

red & strike-through: DELETE










FBI V3

underlined & italicized: RE-ORDER










MID: F4Bth9lFkdNJVJ90Y5VZUg==

pink: ADDITION










Date: 8/25/2011 blue + -->: REWORDING

























FBI V3 CUSTOM QUESTION LIST





QID
(Group ID)
Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions 25 character limit. Leave blank if you want DOT to fill this part out. CQ Label




SAC3764
How frequently do you visit the FBI.gov site? This is my first visit
Radio button, one-up vertical Single Y
Visit Frequency







Every few months or less often













Monthly













Weekly













Several times a week













Daily/more than once a day










SAC3765
Which of the following best describes you? News media
Radio button, one-up vertical Single Y Skip Logic Role






Law Enforcement













Business Community













Government













General Public













Researcher/academic













Job Seeker













Student













Other, please specify: A









SAC3766 A Please specify your role in visiting the site:

Text field, <100 char Single N Skip Logic OE_Role




SAC3767 Z What were you primarily looking for on the FBI site today? Wanted fugitives or missing persons
Radio button, one-up vertical Single Y Skip Logic All Others Looking For






Background checks













Career or job opportunities













Contact information













Report a crime/fraud













Crime/Fraud prevention













Crime statistics C, D












FBI news













General information on the FBI













Information on investigative programs













Nothing specific, just browsing













Sex offender registry













Terrorism information













Other, please specify: B









SAC3768 B Other information you were looking for

Text field, <100 char Single N Skip Logic OE_Looking For





C If you could make one improvement to the crime statistics pages, which of the following would you make: (Select one) Better export capabilities so I can manipulate the data in Excel/SPSS etc.
Radio button, one-up vertical Single N Skip Logic Stats Improvement







Better titles/formatting of data tables













Add data graphics (data visualizations)













Add the ability to select two sets of data to compare (ie. Zip code, year, state, etc.)













Better sorting capabilities













Other, please specify: E










E Other improvement:

Text area, no char limit Single N Skip Logic






D Which of the following were you looking for on FBI.gov today? (Select all that apply) National data
Checkbox, one-up vertical Multi Y Skip Logic Type of Data







State data













Regional data













Local/community data













None of the above










ACQLiv0008382
Did you watch a video on the FBI site today? Yes A, D, E Radio button, one-up vertical Single Y
Watched Video







No B












I tried to watch a video but was unable to










ACQLiv0008384 A Did you find it easy to watch videos on the site? Yes
Radio button, one-up vertical Single Y
Ease of Watch Video







No













Don't know










ACQLiv0008385 B Why did you not watch a video during your visit? (Please select all that apply) I found the information I needed without having to watch a video
Checkbox, one-up vertical Multi Y
Reason Not Watch Video







Videos were too long to watch













Not interesting video content F












Too small on my screen













Videos do not work on my computer













I did not want to click through to another page to play the video













I did not know where there were videos on the site













Other C









ACQLiv0008386 C Why did you not watch a video today?

Text area, no char limit Single N
OE_Not Watch Video





D Which of the following video category are you most interested in? (Select one) Cyber crimes
Drop down, select one Single Y
Video Category







Field office













Training













Director/FBI Leadership













Counterterrorism













Lab/Operational technology













Public/Community Outreach













Lab













Field Cases













Wanted by the FBI













Major Thefts/Violent Crime













International













Terrorism













Partnerships













None of the above











E If you could add one video to the category you selected in the previous question, what would the video be about?

Text area, no char limit Single N
OE_Specific Video





F If you could add one video to the site, what would the video be about?

Text area, no char limit Single N
OE_Not Watch Specific Video






Which of the following navigation improvements would you like to see on the FBI site? (Select all that apply) Add more links to the top navigation bar and drop down choices A Checkbox, one-up vertical Multi Y
Navigation







Change the current navigation options (ie. Change the links in the top navigation bar, add navigation options, reorganize the links, etc.) B












Improve the link/labelw wording so I know where a link will take me C












Other, please specify: D












None of the above/The navigation on this site meets my expectations











A Please describe the links/choices you want added to the top navigation bar and drop downs:

Text area, no char limit Single N
OE_Nav Top





B Please describe how you would change the current navigation:

Text area, no char limit Single N
OE_Nav Changes





C Please describe the links/lables that need improvement:

Text area, no char limit Single N
OE_LinksLabels





D Please describe the navigation improvement you would like to make to the site:

Text area, no char limit Single N
OE_Nav Improve




SAC3769
What can we do to improve www.fbi.gov?

Text area, no char limit Single N
One Improvement






Do you use a mobile device to access the internet? Yes B Drop down, select one Single Y
Mobile Use







No











B If the FBI had a mobile website, which of the following pieces of information would you want on the site? (Select all that apply) Most Wanted
Checkbox, one-up vertical Multi Y
Mobile Info







News













Contact Us













About Us













Scams & Safety Information













Stats & Services













Other, please specify: A










A Please specify what you would like on the FBI mobile site:

Text area, no char limit Single N
OE_Mobile Info




SAC3770
What is your age? 17 and under
Drop down, select one Single Y
Age







18-24













25-34













35-44













45-54













55-64













65 and over













I prefer not to respond











Sheet 9: Custom Qsts (11-4-11)

Model Instance Name:

red & strike-through: DELETE










FBI V3

underlined & italicized: RE-ORDER










MID: F4Bth9lFkdNJVJ90Y5VZUg==

pink: ADDITION










Date: 8/25/2011 blue + -->: REWORDING

























FBI V3 CUSTOM QUESTION LIST





QID
(Group ID)
Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions 25 character limit. Leave blank if you want DOT to fill this part out. CQ Label




SAC3764
How frequently do you visit the FBI.gov site? This is my first visit
Radio button, one-up vertical Single Y
Visit Frequency







Every few months or less often













Monthly













Weekly













Several times a week













Daily/more than once a day










SAC3765
Which of the following best describes you? News media
Radio button, one-up vertical Single Y Skip Logic Role






Law Enforcement













Business Community













Government













General Public













Researcher/academic













Job Seeker













Student













Other, please specify: A









SAC3766 A Please specify your role in visiting the site:

Text field, <100 char Single N Skip Logic OE_Role




SAC3767 Z What were you primarily looking for on the FBI site today? Wanted fugitives or missing persons
Radio button, one-up vertical Single Y Skip Logic All Others Looking For






Background checks













Career or job opportunities













Contact information













Report a crime/fraud













Crime/Fraud prevention













Crime statistics













FBI news













General information on the FBI













Information on investigative programs













Nothing specific, just browsing













Sex offender registry













Terrorism information













Other, please specify: B









SAC3768 B Other information you were looking for

Text field, <100 char Single N Skip Logic OE_Looking For






Did you watch a video on the FBI site today? Yes A Radio button, one-up vertical Single Y
Watched Video







No B












I tried to watch a video but was unable to











A Did you find it easy to watch videos on the site? Yes
Radio button, one-up vertical Single Y
Ease of Watch Video







No













Don't know











B Why did you not watch a video during your visit? (Please select all that apply) I found the information I needed without having to watch a video
Checkbox, one-up vertical Multi Y
Reason Not Watch Video







Videos were too long to watch













Not interesting video content













Too small on my screen













Videos do not work on my computer













I did not want to click through to another page to play the video













I did not know where there were videos on the site













Other












Please describe what type of videos you would like to watch on the FBI.gov site:

Text area, no char limit Single N
OE_Type of Video




SAC3769
What can we do to improve www.fbi.gov?

Text area, no char limit Single N






SAC3770
What is your age? 17 and under
Drop down, select one Single Y
Age







18-24













25-34













35-44













45-54













55-64













65 and over













I prefer not to respond










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