752 2014 752 U.S. Department of Education

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2014 752 U.S. Department of Education 12-17-13.xlsx

2014 748 DOC ITA Export gov - 2014 753 USPTO

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Current Model Qsts
Current CQs
Current CQs (12-16-13)
Current CQs (7-31-13)


Sheet 1: Welcome and Thank You Text

Model Instance Name:








U.S. Department of Education 2012







MID: Existing Measure - Please fill in; New Measure - DOT will fill in






Date: Fill In Date








Welcome and Thank You Text













Directions:










This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome and Thank you text shown in the boxes below. Please read comments before using any of the text.









Examples


Welcome Text Example































Welcome Text









bharati.hulbanni: if STORES MEASURE: do NOT use any welcome text. Thank you for visiting our site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.



























































































Thank You Text Example


















DEFAULT Thank You Text












bharati.hulbanni: TY text can be used for all measure types (call center, web, stores, mobile etc.) “Thank you for taking our survey - and for helping us serve you better. We appreciate your input!”







































































ALTERNATE WEB Thank You Text











bharati.hulbanni: Use this TY text ONLY for WEB Thank you for taking our survey - and for helping us serve you better.

Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.




































































































































Sheet 2: Current Model Qsts

Model Instance Name:







U.S. Department of Education 2012







MID:
Existing Measure - Please fill in; New Measure - DOT will fill in




Partitioned (Y/N)?
Y





NOTE: All non-partitioned surveys will NOT be imputed and the elements will be rotated as a default unless otherwise specified and approved by Research.




Date:
9/4/2012




U.S. Department of Education 2012
Model questions utilize the ACSI methodology to determine scores and impacts


ELEMENTS (drivers of satisfaction)

CUSTOMER SATISFACTION

FUTURE BEHAVIORS

MQ Label

MQ Label

MQ Label


Content (1=Poor, 10=Excellent, Don't Know)

Satisfaction

Return (1=Very Unlikely, 10=Very Likely)
1 Content - Accuracy Please rate your perception of the accuracy of information on this site. 19 Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)
22 Return How likely are you to return to this site in the next 30 days?
2 Content - Quality Please rate the quality of information on this site. 20 Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)


Recommend (1=Very Unlikely, 10=Very Likely)
3 Content - Freshness Please rate the freshness of content on this site. 21 Satisfaction - Ideal How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)
23 Recommend How likely are you to recommend this site to someone else?


Look and Feel (1=Poor, 10=Excellent, Don't Know)




Primary Resource (1=Very Unlikely, 10=Very Likely)
4 Look and Feel - Appeal Please rate the visual appeal of this site.


24 Primary Resource How likely are you to use this site as your primary resource for obtaining information from the Department of Education?
5 Look and Feel - Balance Please rate the balance of graphics and text on this site.




Trust (1=Strongly Disagree, 10=Strongly Agree)
6 Look and Feel - Readability Please rate the readability of the pages on this site.


25 Trust - Best Interests I can count on this department to act in my best interests.


Navigation (1=Poor, 10=Excellent, Don't Know)


26 Trust - Trustworthy I consider this department to be trustworthy.
7 Navigation - Organized Please rate how well the site is organized.


27 Trust - Do Right This department can be trusted to do what is right.
8 Navigation - Options Please rate the options available for navigating this site.





9 Navigation - Layout Please rate how well the site layout helps you find what you are looking for.







Online Transparency (1=Poor, 10=Excellent, Don't Know)





10 Online Transparency - Disclose Please rate how thoroughly this site discloses information about what this company is doing.





11 Online Transparency - Quick Please rate how quickly company information is made available on this site.





12 Online Transparency - Access Please rate how well information about this company's actions can be accessed by the public on this site.







Site Performance (1=Poor, 10=Excellent, Don't Know)





13 Site Performance - Loading Please rate how quickly pages load on this site.





14 Site Performance - Consistency Please rate the consistency of speed from page to page on this site.





15 Site Performance - Errors Please rate the ability to load pages without getting error messages on this site.







Plain Language (1=Poor, 10=Excellent, Don't Know)





16 Plain Language - Clear Please rate the clarity of the wording on this site.





17 Plain Language - Understandable Please rate how well you understand the wording on this site.





18 Plain Language - Concise Please rate this site on its use of short, clear sentences.


















































































Sheet 3: Current CQs

Model Instance Name:

red & strike-through: DELETE






U.S. Department of Education 2012

underlined & italicized: RE-ORDER






MID: Existing Measure - Please fill in; New Measure - DOT will fill in

pink: ADDITION






Date: 7/31/2013 blue + -->: REWORDING

















U.S. Department of Education 2012 CUSTOM QUESTION LIST
bharati.hulbanni: Hide (DO NOT DELETE) this column before sending to a client. QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label


How frequently do you visit this site? This is my first visit
Drop down, select one Single Y
Frequency



Every few months or less often









Monthly









Weekly









Several times a week









Daily/more than once a day








What is your role in visiting today? Student
Radio button, one-up vertical Single Y Skip Logic Group* Role



Parent









Teacher/Educator









Journalists









School-level administrator









Local-level administrator









State-level administrator









Policy maker









Researcher









Other school employee









Grant applicant









Former student/Student loan holder









Other, please specify: A


Anchor Answer Choice


A My role is:

Text area, no char limit
N Skip Logic Group* OE_Role


What is your reason in visiting the site today? To find information regarding loans
Checkbox, one-up vertical Multi Y Skip Logic Group* Primary Reason



To find information regarding grants Y








To read news Matthew Castillo: I am not sure why this "Y" is here in pink? Let me know if any additional changes needed to be made.









To find policy information









To find parent resources O








To find student resources O








To do research Q








Other, please specify: B


Anchor Answer Choice


B The reason I visited the site today was:

Text area, no char limit
N Skip Logic Group* OE_Primary Reason

O What specific resources were you looking for today?

Text area, no char limit
N Skip Logic Group* OE_Specific Resources

Q What specifically were you researching today?

Text area, no char limit
N Skip Logic Group* OE_Research Topic


How did you look for information on the site today? (Please select all that apply.) Search feature D,F,Z Checkbox, one-up vertical Multi Y Skip Logic Group* Navigation Method



Advanced search feature D,F,Z








Top navigation bar G,I








"How do I find...?" and "Popular Searches" links G,I








Right navigation bar G,I








News links G,I








Features links G,I








Other, please specify: G,I


Anchor Answer Choice


C Other way I looked for information:

Text area, no char limit
N Skip Logic Group* OE_Nav Method

D Please tell us about your experience with the site's search feature today. (Please select all that apply.) Search results were helpful
Checkbox, one-up vertical Multi Y Skip Logic Group* Search Experience



Results were not relevant/not what I wanted F








Too many results/I needed to refine my search F








Not enough results F








Returned NO results F








Received error message(s) F








Search speed was too slow F








I experienced a different search issue (please explain): E,F


Anchor Answer Choice


E Other search issue:

Text area, no char limit
N Skip Logic Group* OE_Search Exp

F How can we make the search feature more useful to you?

Text area, no char limit
N Skip Logic Group* OE_Better Search
CAS0035642 Z Please tell us the search terms that you used.

Text area, no char limit
N Skip Logic Group* OE_Search Terms

G How would you describe your navigation experience on this site today? (Please select all that apply.) I had no difficulty navigating/browsing on this site
Checkbox, one-up vertical Multi Y Skip Logic Group* Nav Experience



Links often did not take me where I expected I








Had difficulty finding relevant information/products I








Links/labels are difficult to understand I








Too many links/navigational options to choose from I








Had technical difficulties (error messages, broken links, etc.) I








Could not navigate back to previous information I








I had a navigation difficulty not listed above: H,I


Anchor Answer Choice


H Other navigation issue:

Text area, no char limit
N Skip Logic Group* OE_Nav Exp

I What specific ways can we improve your experience navigating/browsing on this site?

Text area, no char limit
N Skip Logic Group* OE_Better Nav


What sections of the site did you visit today? (Please select all that apply.) Funding
Checkbox, one-up vertical Multi Y Skip Logic Group* Sections Visited



Policy









Research









News









About ED









Education & the Economy









Teachers









Parents & Families









PreK-12 Reform









College Completion









Blog









Press Releases









Speeches









Media Advisories









A section not listed here (please specify): J


Anchor Answer Choice


J What other section did you visit?

Text area, no char limit
N Skip Logic Group* OE_Sections Visited


Did you find what you were looking for on the site today? Yes
Drop down, select one Single Y Skip Logic Group* Ability to Find



Not yet K, L








No K, L






K What specifically were you looking for on the site?

Text area, no char limit
N Skip Logic Group* OE_Looking For

L What prevented you from finding what you were looking for on this site?

Text area, no char limit
N Skip Logic Group* OE_Problem Finding


Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important).
Rank 1 (Required)
Message or recommendation from a friend on a social network
Drop down, select one Single Y Rank Group* SMV-Rank 1



Video I saw on YouTube



Adjust Template/Style Sheet




Internet blogs or discussion forums



Randomize




Advertising on social networks (Facebook,Twitter)









Message directly from the company on a social network









Online Pinboard (Pinterest)









Mobile phone text messages or alerts









Instant Message from a friend or colleague









Familiarity with site









Email list / newsletter from the site









Search engine results









Word of mouth recommendation from someone I know









TV, radio, newspaper, or magazine









Referred by another website or link









Don't know



Anchor Answer Choice




Other



Anchor Answer Choice



Rank 2 (Optional) Message or recommendation from a friend on a social network
Drop down, select one Single N Rank Group* SMV-Rank 2



Video I saw on YouTube



Adjust Template/Style Sheet




Internet blogs or discussion forums



Randomize




Advertising on social networks (Facebook,Twitter)









Message directly from the company on a social network









Online Pinboard (Pinterest)









Mobile phone text messages or alerts









Instant Message from a friend or colleague









Familiarity with site









Email list / newsletter from the site









Search engine results









Word of mouth recommendation from someone I know









TV, radio, newspaper, or magazine









Referred by another website or link









Don't know



Anchor Answer Choice




Other



Anchor Answer Choice



Rank 3 (Optional) Message or recommendation from a friend on a social network
Drop down, select one Single N Rank Group* SMV-Rank 3



Video I saw on YouTube



Adjust Template/Style Sheet




Internet blogs or discussion forums



Randomize




Advertising on social networks (Facebook,Twitter)









Message directly from the company on a social network









Online Pinboard (Pinterest)









Mobile phone text messages or alerts









Instant Message from a friend or colleague









Familiarity with site









Email list / newsletter from the site









Search engine results









Word of mouth recommendation from someone I know









TV, radio, newspaper, or magazine









Referred by another website or link









Don't know



Anchor Answer Choice




Other



Anchor Answer Choice



Do you use a mobile device, such as a mobile phone or tablet, to access the internet? Yes
Drop down, select one Single Y Skip Logic Group* Mobile Device Usage



No








If this website had a mobile version would you access it from your mobile device? Yes M Drop down, select one Single Y Skip Logic Group* Mobile Site Usage



No, I don't have a mobile device that allows me to access the web









No, I would not use my mobile device to access this website









Not sure



Anchor Answer Choice


M What information would you like to see on the mobile website?

Text area, no char limit
N Skip Logic Group* OE_Mobile Usage


If you could make one improvement to the ED.gov site, what would it be?

Text area, no char limit
N
OE_Improvement


How would you most like to interact with this site? (Please select all that apply) Bookmark pages
Checkbox, one-up vertical Multi Y Skip Logic Group* Site Interaction



Facebook









Follow Twitter feeds









YouTube









Storify









Reading blogs









Post comments









Receiving newsletters/email updates









Subscribe to RSS feeds









Listening to Podcasts or audio









Watching Vodcasts or video









Other, please specify: N


Anchor Answer Choice


N Other way(s) in which you would like to interact with this site:

Text area, no char limit
N Skip Logic Group* OE_Site Interaction
CAS0045576
Are you clear on your next course of action? Yes O Drop down, select one Single Y Skip Logic Group* Action Clarity



No O








There was nothing else I needed to do






CAS0045577 O What will you do next? Do further research
Drop down, select one Single Y Skip Logic Group* Do Next



Apply for financial aid









Apply for a grant









Try a different website









Contact ED.gov directly









Other, please specify: P





CAS0045578 P Other steps you will take next:

Text area, no char limit
N OPS Group* OE_Do Next

Sheet 4: Current CQs (12-16-13)

Model Instance Name:

red & strike-through: DELETE






U.S. Department of Education 2012

underlined & italicized: RE-ORDER






MID: Existing Measure - Please fill in; New Measure - DOT will fill in

pink: ADDITION






Date: 7/31/2013 blue + -->: REWORDING

















U.S. Department of Education 2012 CUSTOM QUESTION LIST
bharati.hulbanni: Hide (DO NOT DELETE) this column before sending to a client. QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label


How frequently do you visit this site? This is my first visit
Drop down, select one Single Y
Frequency



Every few months or less often









Monthly









Weekly









Several times a week









Daily/more than once a day








What is your role in visiting today? Student
Radio button, one-up vertical Single Y Skip Logic Group* Role



Parent









Teacher/Educator









Journalists









School-level administrator









Local-level administrator









State-level administrator









Policy maker









Researcher









Other school employee









Grant applicant









Former student/Student loan holder









Other, please specify: A


Anchor Answer Choice


A My role is:

Text area, no char limit
N Skip Logic Group* OE_Role


What is your reason in visiting the site today? To find information regarding loans
Checkbox, one-up vertical Multi Y Skip Logic Group* Primary Reason



To find information regarding grants Y








To read news Matthew Castillo: I am not sure why this "Y" is here in pink? Let me know if any additional changes needed to be made.









To find policy information









To find parent resources O








To find student resources O








To do research Q








Other, please specify: B


Anchor Answer Choice


B The reason I visited the site today was:

Text area, no char limit
N Skip Logic Group* OE_Primary Reason

O What specific resources were you looking for today?

Text area, no char limit
N Skip Logic Group* OE_Specific Resources

Q What specifically were you researching today?

Text area, no char limit
N Skip Logic Group* OE_Research Topic


How did you look for information on the site today? (Please select all that apply.) Search feature D,F,Z Checkbox, one-up vertical Multi Y Skip Logic Group* Navigation Method



Advanced search feature D,F,Z








Top navigation bar G,I








"How do I find...?" and "Popular Searches" links G,I








Right navigation bar G,I








News links G,I








Features links G,I








Other, please specify: G,I


Anchor Answer Choice


C Other way I looked for information:

Text area, no char limit
N Skip Logic Group* OE_Nav Method

D Please tell us about your experience with the site's search feature today. (Please select all that apply.) Search results were helpful
Checkbox, one-up vertical Multi Y Skip Logic Group* Search Experience



Results were not relevant/not what I wanted F








Too many results/I needed to refine my search F








Not enough results F








Returned NO results F








Received error message(s) F








Search speed was too slow F








I experienced a different search issue (please explain): E,F


Anchor Answer Choice


E Other search issue:

Text area, no char limit
N Skip Logic Group* OE_Search Exp

F How can we make the search feature more useful to you?

Text area, no char limit
N Skip Logic Group* OE_Better Search
CAS0035642 Z Please tell us the search terms that you used.

Text area, no char limit
N Skip Logic Group* OE_Search Terms

G How would you describe your navigation experience on this site today? (Please select all that apply.) I had no difficulty navigating/browsing on this site
Checkbox, one-up vertical Multi Y Skip Logic Group* Nav Experience



Links often did not take me where I expected I








Had difficulty finding relevant information/products I








Links/labels are difficult to understand I








Too many links/navigational options to choose from I








Had technical difficulties (error messages, broken links, etc.) I








Could not navigate back to previous information I








I had a navigation difficulty not listed above: H,I


Anchor Answer Choice


H Other navigation issue:

Text area, no char limit
N Skip Logic Group* OE_Nav Exp

I What specific ways can we improve your experience navigating/browsing on this site?

Text area, no char limit
N Skip Logic Group* OE_Better Nav


What sections of the site did you visit today? (Please select all that apply.) Funding
Checkbox, one-up vertical Multi Y Skip Logic Group* Sections Visited



Policy









Research









News









About ED









Education & the Economy









Teachers









Parents & Families









PreK-12 Reform









College Completion









Blog









Press Releases









Speeches









Media Advisories









A section not listed here (please specify): J


Anchor Answer Choice


J What other section did you visit?

Text area, no char limit
N Skip Logic Group* OE_Sections Visited


Did you find what you were looking for on the site today? Yes
Drop down, select one Single Y Skip Logic Group* Ability to Find



Not yet K, L








No K, L






K What specifically were you looking for on the site?

Text area, no char limit
N Skip Logic Group* OE_Looking For

L What prevented you from finding what you were looking for on this site?

Text area, no char limit
N Skip Logic Group* OE_Problem Finding


Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important).
Rank 1 (Required)
Message or recommendation from a friend on a social network
Drop down, select one Single Y Rank Group* SMV-Rank 1



Video I saw on YouTube



Adjust Template/Style Sheet




Internet blogs or discussion forums



Randomize




Advertising on social networks (Facebook,Twitter)









Message directly from the company on a social network









Online Pinboard (Pinterest)









Mobile phone text messages or alerts









Instant Message from a friend or colleague









Familiarity with site









Email list / newsletter from the site









Search engine results









Word of mouth recommendation from someone I know









TV, radio, newspaper, or magazine









Referred by another website or link









Don't know



Anchor Answer Choice




Other



Anchor Answer Choice



Rank 2 (Optional) Message or recommendation from a friend on a social network
Drop down, select one Single N Rank Group* SMV-Rank 2



Video I saw on YouTube



Adjust Template/Style Sheet




Internet blogs or discussion forums



Randomize




Advertising on social networks (Facebook,Twitter)









Message directly from the company on a social network









Online Pinboard (Pinterest)









Mobile phone text messages or alerts









Instant Message from a friend or colleague









Familiarity with site









Email list / newsletter from the site









Search engine results









Word of mouth recommendation from someone I know









TV, radio, newspaper, or magazine









Referred by another website or link









Don't know



Anchor Answer Choice




Other



Anchor Answer Choice



Rank 3 (Optional) Message or recommendation from a friend on a social network
Drop down, select one Single N Rank Group* SMV-Rank 3



Video I saw on YouTube



Adjust Template/Style Sheet




Internet blogs or discussion forums



Randomize




Advertising on social networks (Facebook,Twitter)









Message directly from the company on a social network









Online Pinboard (Pinterest)









Mobile phone text messages or alerts









Instant Message from a friend or colleague









Familiarity with site









Email list / newsletter from the site









Search engine results









Word of mouth recommendation from someone I know









TV, radio, newspaper, or magazine









Referred by another website or link









Don't know



Anchor Answer Choice




Other



Anchor Answer Choice



Do you use a mobile device, such as a mobile phone or tablet, to access the internet? Yes
Drop down, select one Single Y Skip Logic Group* Mobile Device Usage



No








If this website had a mobile version would you access it from your mobile device? Yes M Drop down, select one Single Y Skip Logic Group* Mobile Site Usage



No, I don't have a mobile device that allows me to access the web









No, I would not use my mobile device to access this website









Not sure



Anchor Answer Choice


M What information would you like to see on the mobile website?

Text area, no char limit
N Skip Logic Group* OE_Mobile Usage


If you could make one improvement to the ED.gov site, what would it be?

Text area, no char limit
N
OE_Improvement


How would you most like to interact with this site? (Please select all that apply) Bookmark pages
Checkbox, one-up vertical Multi Y Skip Logic Group* Site Interaction



Facebook









Follow Twitter feeds









YouTube









Storify









Reading blogs









Post comments









Receiving newsletters/email updates









Subscribe to RSS feeds









Listening to Podcasts or audio









Watching Vodcasts or video









Other, please specify: N


Anchor Answer Choice


N Other way(s) in which you would like to interact with this site:

Text area, no char limit
N Skip Logic Group* OE_Site Interaction


Are you clear on your next course of action? Yes O Drop down, select one Single Y Skip Logic Group* Action Clarity



No O








There was nothing else I needed to do







O What will you do next? Do further research
Drop down, select one Single Y Skip Logic Group* Do Next



Apply for financial aid









Apply for a grant









Try a different website









Contact ED.gov directly









Other, please specify: P






P Other steps you will take next:

Text area, no char limit
N OPS Group* OE_Do Next

Sheet 5: Current CQs (7-31-13)

Model Instance Name:

red & strike-through: DELETE






U.S. Department of Education 2012

underlined & italicized: RE-ORDER






MID: Existing Measure - Please fill in; New Measure - DOT will fill in

pink: ADDITION






Date: 7/31/2013 blue + -->: REWORDING

















U.S. Department of Education 2012 CUSTOM QUESTION LIST
bharati.hulbanni: Hide (DO NOT DELETE) this column before sending to a client. QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label


How frequently do you visit this site? This is my first visit
Drop down, select one Single Y
Frequency



Every few months or less often









Monthly









Weekly









Several times a week









Daily/more than once a day








What is your role in visiting today? Student
Radio button, one-up vertical Single Y Skip Logic Group* Role



Parent









Teacher/Educator









Journalists









School-level administrator









Local-level administrator









State-level administrator









Policy maker









Researcher









Other school employee









Grant writer









Former student/Student loan holder









Other, please specify: A


Anchor Answer Choice


A My role is:

Text area, no char limit
N Skip Logic Group* OE_Role


What is your reason in visiting the site today? To find information regarding loans
Checkbox, one-up vertical Multi Y Skip Logic Group* Primary Reason



To find information regarding grants Y








To read news









To find policy information









To find parent resources O








To find student resources O








To do research Q








Other, please specify: B


Anchor Answer Choice


B The reason I visited the site today was:

Text area, no char limit
N Skip Logic Group* OE_Primary Reason

O What specific resources were you looking for today?

Text area, no char limit
N Skip Logic Group* OE_Specific Resources

Q What specifically were you researching today?

Text area, no char limit
N Skip Logic Group* OE_Research Topic


How did you look for information on the site today? (Please select all that apply.) Search feature D,F,Z Checkbox, one-up vertical Multi Y Skip Logic Group* Navigation Method



Advanced search feature D,F,Z








Top navigation bar G,I








"How do I find...?" and "Popular Searches" links G,I








Right navigation bar G,I








News links G,I








Features links G,I








Other, please specify: G,I


Anchor Answer Choice


C Other way I looked for information:

Text area, no char limit
N Skip Logic Group* OE_Nav Method

D Please tell us about your experience with the site's search feature today. (Please select all that apply.) Search results were helpful
Checkbox, one-up vertical Multi Y Skip Logic Group* Search Experience



Results were not relevant/not what I wanted F








Too many results/I needed to refine my search F








Not enough results F








Returned NO results F








Received error message(s) F








Search speed was too slow F








I experienced a different search issue (please explain): E,F


Anchor Answer Choice


E Other search issue:

Text area, no char limit
N Skip Logic Group* OE_Search Exp

F How can we make the search feature more useful to you?

Text area, no char limit
N Skip Logic Group* OE_Better Search

Z Please tell us the search terms that you used.

Text area, no char limit
N Skip Logic Group* OE_Search Terms

G How would you describe your navigation experience on this site today? (Please select all that apply.) I had no difficulty navigating/browsing on this site
Checkbox, one-up vertical Multi Y Skip Logic Group* Nav Experience



Links often did not take me where I expected I








Had difficulty finding relevant information/products I








Links/labels are difficult to understand I








Too many links/navigational options to choose from I








Had technical difficulties (error messages, broken links, etc.) I








Could not navigate back to previous information I








I had a navigation difficulty not listed above: H,I


Anchor Answer Choice


H Other navigation issue:

Text area, no char limit
N Skip Logic Group* OE_Nav Exp

I What specific ways can we improve your experience navigating/browsing on this site?

Text area, no char limit
N Skip Logic Group* OE_Better Nav


What sections of the site did you visit today? (Please select all that apply.) Funding
Checkbox, one-up vertical Multi Y Skip Logic Group* Sections Visited



Policy









Research









News









About ED









Education & the Economy









Teachers









Parents & Families









PreK-12 Reform









College Completion









Blog









Press Releases









Speeches









Media Advisories









A section not listed here (please specify): J


Anchor Answer Choice


J What other section did you visit?

Text area, no char limit
N Skip Logic Group* OE_Sections Visited


Did you find what you were looking for on the site today? Yes
Drop down, select one Single Y Skip Logic Group* Ability to Find



Not yet K, L








No K, L






K What specifically were you looking for on the site?

Text area, no char limit
N Skip Logic Group* OE_Looking For

L What prevented you from finding what you were looking for on this site?

Text area, no char limit
N Skip Logic Group* OE_Problem Finding


Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important).
Rank 1 (Required)
Message or recommendation from a friend on a social network
Drop down, select one Single Y Rank Group* SMV-Rank 1



Video I saw on YouTube



Adjust Template/Style Sheet




Internet blogs or discussion forums



Randomize




Advertising on social networks (Facebook,Twitter)









Message directly from the company on a social network









Online Pinboard (Pinterest)









Mobile phone text messages or alerts









Instant Message from a friend or colleague









Familiarity with site









Email list / newsletter from the site









Search engine results









Word of mouth recommendation from someone I know









TV, radio, newspaper, or magazine









Referred by another website or link









Don't know



Anchor Answer Choice




Other



Anchor Answer Choice



Rank 2 (Optional) Message or recommendation from a friend on a social network
Drop down, select one Single N Rank Group* SMV-Rank 2



Video I saw on YouTube



Adjust Template/Style Sheet




Internet blogs or discussion forums



Randomize




Advertising on social networks (Facebook,Twitter)









Message directly from the company on a social network









Online Pinboard (Pinterest)









Mobile phone text messages or alerts









Instant Message from a friend or colleague









Familiarity with site









Email list / newsletter from the site









Search engine results









Word of mouth recommendation from someone I know









TV, radio, newspaper, or magazine









Referred by another website or link









Don't know



Anchor Answer Choice




Other



Anchor Answer Choice



Rank 3 (Optional) Message or recommendation from a friend on a social network
Drop down, select one Single N Rank Group* SMV-Rank 3



Video I saw on YouTube



Adjust Template/Style Sheet




Internet blogs or discussion forums



Randomize




Advertising on social networks (Facebook,Twitter)









Message directly from the company on a social network









Online Pinboard (Pinterest)









Mobile phone text messages or alerts









Instant Message from a friend or colleague









Familiarity with site









Email list / newsletter from the site









Search engine results









Word of mouth recommendation from someone I know









TV, radio, newspaper, or magazine









Referred by another website or link









Don't know



Anchor Answer Choice




Other



Anchor Answer Choice



Do you use a mobile device, such as a mobile phone or tablet, to access the internet? Yes
Drop down, select one Single Y Skip Logic Group* Mobile Device Usage



No








If this website had a mobile version would you access it from your mobile device? Yes M Drop down, select one Single Y Skip Logic Group* Mobile Site Usage



No, I don't have a mobile device that allows me to access the web









No, I would not use my mobile device to access this website









Not sure



Anchor Answer Choice


M What information would you like to see on the mobile website?

Text area, no char limit
N Skip Logic Group* OE_Mobile Usage


If you could make one improvement to the ED.gov site, what would it be?

Text area, no char limit
N
OE_Improvement


How would you most like to interact with this site? (Please select all that apply) Bookmark pages
Checkbox, one-up vertical Multi Y Skip Logic Group* Site Interaction



Facebook









Follow Twitter feeds









YouTube









Storify









Reading blogs









Post comments









Receiving newsletters/email updates









Subscribe to RSS feeds









Listening to Podcasts or audio









Watching Vodcasts or video









Other, please specify: N


Anchor Answer Choice


N Other way(s) in which you would like to interact with this site:

Text area, no char limit
N Skip Logic Group* OE_Site Interaction
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