759 2014 759 DOJ NCJRS (OJP Program)

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2014 759 DOJ NCJRS (OJP Program) 2012_1-15-14.xlsx

2014 755 SSA Diagnostic Survey - 775 USPTO Mobile 2013

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Model Questions
Custom Questions
Custom Questions (12-26-12)


Sheet 1: Welcome and Thank You Text

Model Instance Name:








NCJRS (OJP Program)







MID: pYJl5lU8UUtRN5B9st4B1A==






Date: 11/21/2012








Welcome and Thank You Text













Directions:










This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome and Thank you text shown in the boxes below. Please read comments before using any of the text.









Examples


Welcome Text Example































Welcome Text









Thank you for visiting the National Criminal Justice Reference Service (NCJRS) site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.



























































































Thank You Text Example


















DEFAULT Thank You Text












“Thank you for taking our survey - and for helping us serve you better. We appreciate your input!”







































































ALTERNATE WEB Thank You Text
















































































































































Sheet 2: Model Questions

Model Instance Name:









NCJRS (OJP Program)









MID:
pYJl5lU8UUtRN5B9st4B1A==






Partitioned = Y








NOTE: All non-partitioned surveys will NOT be imputed and the elements will be rotated as a default unless otherwise specified and approved by Research.





Date:
11/21/2012





NCJRS (OJP Program)

Model questions utilize the ACSI methodology to determine scores and impacts



ELEMENTS (drivers of satisfaction)

CUSTOMER SATISFACTION

FUTURE BEHAVIORS


MQ Label

MQ Label

MQ Label




Content (1=Poor, 10=Excellent, Don't Know)

Satisfaction

Primary Resource (1=Very Unlikely, 10=Very Likely)

1 Content - Accuracy Please rate your perception of the accuracy of information on this site. 17 Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)
20 Primary Resource Sarah Pauletti: maybe it should say something about from the site's sponsoring agencies How likely are you to use this site as your primary resource for obtaining information from this agency?

2 Content - Quality Please rate the quality of information on this site. 18 Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)


Recommend (1=Very Unlikely, 10=Very Likely)

3 Content - Freshness Please rate the freshness of content on this site. 19 Satisfaction - Ideal How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)
21 Recommend How likely are you to recommend this site to someone else?



Functionality (1=Poor, 10=Excellent, Don't Know)




Return (1=Very Unlikely, 10=Very Likely)

4 Functionality - Usefulness Please rate the usefulness of the features provided on this site.


22 Return How likely are you to return to this site?

5 Functionality - Convenient Please rate the convenient placement of the features on this site.







6 Functionality - Variety Please rate the variety of features on this site.









Look and Feel (1=Poor, 10=Excellent, Don't Know)







7 Look and Feel - Appeal Please rate the visual appeal of this site.







8 Look and Feel - Balance Please rate the balance of graphics and text on this site.




9 Look and Feel - Readability Please rate the readability of the pages on this site.





Navigation (1=Poor, 10=Excellent, Don't Know)



10 Navigation - Organized Please rate how well the site is organized.



11 Navigation - Options Please rate the options available for navigating this site.







12 Navigation - Layout Please rate how well the site layout helps you find what you are looking for.







13 Navigation - Clicks Please rate the number of clicks to get where you want on this site.









Site Performance (1=Poor, 10=Excellent, Don't Know)







14 Site Performance - Loading Please rate how quickly pages load on this site.







15 Site Performance - Consistency Please rate the consistency of speed from page to page on this site.







16 Site Performance - Errors Please rate the ability to load pages without getting error messages on this site.
























































































































































































































































































































































































































































































































































































































































































































































































































































































Do you subscribe to NCJRS?
I subscribe to JUSTINFO and receive just the biweekly email newsletter




Subscribe




I registered with NCJRS and receive JUSTINFO as well as being on the NCJRS mailing list









In addition to one of the above, I also receive the NCJRS RSS feed









I receive the NCJRS RSS feed, but not JUSTINFO









No, but I intend to subscribe or register in the future for at least one of these









No, I have no interest in subscribing or registering









I was not aware that I could subscribe or register with NCJRS






















































































































































































































































































































































































































































































































































































































































































































































































































View often and contribute occasionally




















View and contribute occasionally









View occasionally but don't contribute







Sheet 3: Custom Questions

Model Instance Name:


red & strike-through: DELETE






NCJRS (OJP Program)


underlined & italicized: RE-ORDER






MID
pYJl5lU8UUtRN5B9st4B1A==
pink: ADDITION






Date: 11/21/2012
blue + -->: REWORDING


















NCJRS (OJP Program) CUSTOM QUESTION LIST
bharati.hulbanni: Hide (DO NOT DELETE) this column before sending to a client. QID bharati.hulbanni: there should be NO MORE THAN ONE LETTER IN HERE (Skip Logic Label) Skip Logic Label Question Text bharati.hulbanni: Hide (DO NOT DELETE) this column before sending to a client. AnswerIDs (DOT) Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
bharati.hulbanni: Can not have more than one CQ GroupType (denoted by an *) within one colored group in 'Special Instructions' . Special Instructions CQ Label
CJI5304
How frequently do you visit this site? CJI5304A01 This is my first visit
Radio button, one-up vertical Single Y
Visit Frequency



CJI5304A02 Daily/more than once a day









CJI5304A03 At least once a week









CJI5304A04 At least once a month









CJI5304A05 Every few months









CJI5304A06 Once every six months or less often






CJI5305
What best describes your organizational affiliation? CJI5305A01 Federal government
Radio button, one-up vertical Single Y Skip Logic Group* Org.Affiliation



CJI5305A02 State government









CJI5305A03 County government









CJI5305A04 Indian Tribal government









CJI5305A05 Municipal government









CJI5305A06 Media









CJI5305A07 Private sector









CJI5305A08 Non-profit









CJI5305A09 University/college/school faculty or staff









CJI5305A10 Student









CJI5305A11 General public









CJI5305A12 International (Outside U.S.)









CJI5305A13 Other A





CJI5306 A Please briefly describe your other affiliation:


Text field, <100 char
N Skip Logic Group* OE_Affiliation
CJI5307
Which category best describes you? CJI5307A01 Law enforcement officer or official
Radio button, one-up vertical Single Y Skip Logic Group* Role



CJI5307A02 Corrections officer or official









CJI5307A03 Courts/judicial system









CJI5307A04 Academic researcher









CJI5307A05 Victim Service Provider









CJI5307A06 Juvenile Justice Specialist/Provider









CJI5307A07 Educator or trainer









CJI5307A08 Student









CJI5307A09 Social worker/mental health/counselor









CJI5307A10 Elected/appointed official









CJI5307A11 Media









CJI5307A12 Community or faith-based organization member









CJI5307A13 General Public









CJI5307A14 Other W





CJI5308 W Please briefly describe your other role:


Text field, <100 char
N Skip Logic Group* Other role
CJI5309
Did you do any of the following on the NCJRS site today? (select all that apply) CJI5309A01 Researched information or data on a topic or issue
Checkbox, one-up vertical Multi Y Skip Logic Group* Activities



CJI5309A02 Read or ordered a specific publication









CJI5309A03 Identified grant/funding opportunities









CJI5309A04 Subscribed to a mailing list, listserv, or RSS feed









CJI5309A05 Located conferences, seminars, or other events









CJI5309A06 Updated mailing list, listserv, or other account information









CJI5309A07 I was just browsing, with no specific purpose









CJI5309A08 Other B





CJI5310 B Please describe briefly the other activities you came to NCJRS for:


Text field, <100 char
N Skip Logic Group* OE_Activities
CJI5311
Which category best describes your primary topic of interest? CJI5311A01 Corrections/detention
Radio button, one-up vertical Single Y Skip Logic Group* Topic of Interest



CJI5311A02 Arrests/convictions/sentencing









CJI5311A03 Courts









CJI5311A04 General justice system information









CJI5311A05 Reentry/release/probation/parole/recidivism









CJI5311A06 General crime statistics or demographic information









CJI5311A07 Juvenile justice/delinquency









CJI5311A08 Law enforcement/policing









CJI5311A09 Specific type or category of crime T







CJI5311A10 Information about drugs or substance abuse








CJI5311A11 Crime prevention or partnership programs









CJI5311A12 Victims of crime or victim assistance programs









CJI5311A13 Other U





ACQinh0020226 U Please briefly describe your primary topic of interest:


Text field, <100 char
N Skip Logic Group* Other Topic
CJI5312 T Which specific type or category of crime best describes your primary topic of interest: CJI5312A01 Homicide
Drop down, select one Single Y
Crime Topic



CJI5312A02 Assault









CJI5312A03 Rape and sexual assault









CJI5312A04 Domestic violence









CJI5312A05 Gun violence









CJI5312A06 Kidnapping









CJI5312A07 Human trafficking









CJI5312A08 Terrorism









CJI5312A09 Hate crimes









CJI5312A10 Organized crime









CJI5312A11 Gangs









CJI5312A12 Other violent crime (carjacking, stalking, etc.)









CJI5312A13 Drug crimes









CJI5312A14 Burglary/larceny/theft









CJI5312A15 Motor vehicle theft









CJI5312A16 Arson









CJI5312A17 Identity theft/cybercrime









CJI5312A18 Financial crimes/investment fraud/money laundering









CJI5312A19 Other property crime









CJI5312A20 Driving under the influence/impaired driving









CJI5312A21 Prostitution









CJI5312A22 Immigration offenses









CJI5312A23 Other UU





CJI5313 UU Please briefly describe your primary topic of interest:


Text field, <100 char
N Skip Logic Group* Other Crime Topic
CJI5314 Were you able to find what you were looking for on the NCJRS site? CJI5314A01 I found the information, and it was VERY HELPFUL Radio button, one-up vertical Single Y Skip Logic Group* Able to Find



CJI5314A02 I found the information, but it was TOO MUCH INFORMATION to be useful








CJI5314A03 I found the information, but it was HARD TO UNDERSTAND








CJI5314A04 I found related information but it was NOT ENOUGH









CJI5314A05 I was NOT able to find the information I was looking for X, Y








CJI5314A06 I was JUST BROWSING








CJI5314A07 Don't know yet





CJI5315 X Please tell us specifically what were you unable to find:


Text area, no char limit
N Skip Logic Group* OE_Not Found
CJI5316 Y What will you do next? CJI5316A01 Continue looking on this site or try again later Radio button, one-up vertical Single Y Skip Logic Group* Do Next



CJI5316A02 Contact NCJRS by telephone









CJI5316A03 Contact NCJRS via email









CJI5316A04 Use Chat/Online Assistance









CJI5316A05 Contact NCJRS through regular mail









CJI5316A06 Try another website or other resource









CJI5316A07 Nothing, although I did not find what I was looking for









CJI5316A08 Other Z





CJI5317 Z Please describe what you will do next:


Text area, no char limit
N Skip Logic Group* OE_Do Next
CJI5318
What is the primary method you used to look for information on the NCJRS website? CJI5318A01 Top Navigation Bar (Publications/Products, Library/Abstracts, Grants, etc.)
Radio button, one-up vertical Single Y Skip Logic Group* Primary Method



CJI5318A02 Used left-side Topics column and chose specific topic or subtopic









CJI5318A03 A-Z Topics List (full alphabetical list of topics)









CJI5318A04 Links within home page text









CJI5318A05 Site Search (search box at top right of page)








CJI5318A06 Advanced Search








CJI5318A07 Q&A Search








CJI5318A08 NCJRS Abstracts Database Search








CJI5318A09 NCJ Thesaurus Search








CJI5318A10 Events Search








CJI5318A11 I already knew the area to go to or had specific page bookmarked








CJI5318A12 Other D





CJI5319 D Please tell us your primary method of looking for information on this site:


Text area, no char limit
N Skip Logic Group* Other Method
CJI5320
How would you describe your navigation experience on this site today? (Please select all that apply) CJI5320A01 I had no difficulty navigating/browsing on this site
Checkbox, one-up vertical Multi Y Skip Logic Group* Navigation



CJI5320A02 Links often did not take me where I expected









CJI5320A03 Had difficulty finding relevant information









CJI5320A04 Links/labels are difficult to understand









CJI5320A05 Too many links/navigational options to choose from









CJI5320A06 Had technical difficulties (error messages, broken links, etc.) E








CJI5320A07 Could not navigate back to previous information









CJI5320A08 I had a navigation difficulty not listed above: F





CJI5321 E Please describe which links were broken or had error messages:


Text area, no char limit
N Skip Logic Group* OE_Nav Link
CJI5322 F Please briefly describe your navigation difficulty:


Text area, no char limit
N Skip Logic Group* OE_Navigate
CJI5323
Did you use any search features on this site today? CJI5323A01 Yes G Radio button, one-up vertical Single Y Skip Logic Group* Search Usage



CJI5323A02 No






CJI5324 G Please tell us about your experience with the site's search features today. (Please select the best description) CJI5324A01 Search results were helpful
Radio button, one-up vertical Single Y Skip Logic Group* Search Experience



CJI5324A02 Results were not relevant/not what I wanted R








CJI5324A03 Too many results/I needed to refine my search R








CJI5324A04 Not enough results









CJI5324A05 Returned NO results H








CJI5324A06 Received error message(s) I








CJI5324A07 Search speed was too slow









CJI5324A08 I experienced a different search issue (please explain): J





CJI5325 H What search term(s) did you use?


Text area, no char limit
N Skip Logic Group* OE_Search Terms
CJI5326 I Please describe what errors or broken links you experienced with the search feature:


Text area, no char limit
N Skip Logic Group* OE_Search Error
CJI5327 J Please describe your issue with the search feature:


Text area, no char limit
N Skip Logic Group* OE_Search Issue
CJI5328 R How would you improve the site's search feature?


Text area, no char limit
N Skip Logic Group* OE_Search Improve
CJI5329
What source brought you to this website today? CJI5329A01 Search engine (Google, Bing, etc.)
Radio button, one-up vertical Single Y Skip Logic Group* How Found



CJI5329A02 Prior visit (or had bookmarked/saved as favorite)









CJI5329A03 Referred by another Dept. of Justice or OJP site









CJI5329A04 Referred by different website, other than DOJ or OJP sites









CJI5329A05 Social media (Twitter, Facebook, etc.)









CJI5329A06 News source (magazine/newspaper/radio/television)









CJI5329A07 Referred by a professional or academic acquaintance









CJI5329A08 Referred by a friend or family member









CJI5329A09 Other K





CJI5330 K Please specify how you learned about this website:


Text area, no char limit
N Skip Logic Group* OE-Found
CJI5331
If you could make one change/improvement to this website, what would it be?


Text area, no char limit
N
Improvements
CJI5332
Do you subscribe to NCJRS? CJI5332A01 I subscribe to JUSTINFO and receive just the biweekly email newsletter
Radio button, one-up vertical Single Y
Subscribe



CJI5332A02 I am registered with NCJRS and receive JUSTINFO as well as being on the NCJRS mailing list









CJI5332A03 In addition to one of the above, I also receive the NCJRS RSS feed









CJI5332A04 I receive the NCJRS RSS feed, but not JUSTINFO









CJI5332A05 No, but I intend to subscribe or register in the future for at least one of these









CJI5332A06 No, I have no interest in subscribing or registering






CJI5333
Did you use the Library/Abstracts today? CJI5333A01 Yes L,M,N,O Radio button, one-up vertical Single Y Skip Logic Group Abstract Library Use



CJI5333A02 No






CJI5334 L Please select all the abstract features you used today: CJI5334A01 Weekly Accessions List
Checkbox, one-up vertical Multi Y Skip Logic Group Abstract Features



CJI5334A02 International Monthly Accessions List









CJI5334A03 Find in a Library (WorldCat)









CJI5334A04 Order Photocopy









CJI5334A05 Interlibrary Loan









CJI5334A06 Donate Materials






CJI5335 M How did you access the abstracts? CJI5335A01 Site Search (search box at top right of page)
Radio button, one-up vertical Single Y Skip Logic Group Abstract Access



CJI5335A02 Abstract Database Search









CJI5335A03 Search Engine (Google, Bing, etc.)









CJI5335A04 Direct link









CJI5335A05 Other P





CJI5336 P Please describe how you accessed the site's abstracts:


Text field, <100 char
N Skip Logic Group OE-Access
CJI5337 N Please rank how well the abstracts provide information to determine if it is what you are looking for. CJI5337A01 1=Not at all helpful
Radio button, scale, no don't know S Y Skip Logic Group Abstracts Info



CJI5337A02 2








CJI5337A03 3








CJI5337A04 4








CJI5337A05 5








CJI5337A06 6








CJI5337A07 7








CJI5337A08 8








CJI5337A09 9








CJI5337A10 10=Very helpful





CJI5338 O Please rate how well the features in the Library/Abstracts help you find the item(s) you are looking for (e.g. search, thesaurus, find in a library, weekly accessions lists, etc.). CJI5338A01 1=Not at all helpful
Radio button, scale, no don't know S Y Skip Logic Group Abstracts Find



CJI5338A02 2








CJI5338A03 3








CJI5338A04 4








CJI5338A05 5








CJI5338A06 6








CJI5338A07 7








CJI5338A08 8








CJI5338A09 9








CJI5338A10 10=Very helpful





CJI5339
Do you ever access the Internet using a mobile phone or tablet? CJI5339A01 Yes A, B Radio button, one-up vertical Single Y Skip Logic Group Access Mobile Internet



CJI5339A02 No






CJI5340 A Which of the following devices do you have? CJI5340A01 A SmartPhone W Check-box, one-up vertical Multi Y Skip Logic Group Phone or Tablet



CJI5340A02 A tablet X








CJI5340A03 None of these






CJI5341 W Specifically, which type of mobile phone do you have? CJI5341A01 iPhone
Radio button, one-up vertical Single Y Skip Logic Group Phone Type



CJI5341A02 Android









CJI5341A03 Blackberry









CJI5341A04 Another phone






CJI5342 X Specifically, which type of tablet do you have? CJI5342A01 iPad
Radio button, one-up vertical Single Y Skip Logic Group Tablet Type



CJI5342A02 Kindle









CJI5342A03 Android









CJI5342A04 Blackberry









CJI5342A05 Another tablet






CJI5343 B Have you ever accessed ANY federal website using a mobile phone or tablet? CJI5343A01 Yes C Radio button, one-up vertical Single Y Skip Logic Group Federal Mobile Site Usage



CJI5343A02 No, but I plan to do so









CJI5343A03 No, but I might in the future









CJI5343A04 No, and I don't plan to do so






CJI5344 C Have you ever accessed the NCJRS site using a mobile phone or tablet? CJI5344A01 Yes Y, Z Radio button, one-up vertical Single Y Skip Logic Group Mobile Site Usage



CJI5344A02 No, but I plan to do so Z








CJI5344A03 No, but I might in the future Z








CJI5344A04 No, and I don't plan to do so






CJI5345 Y What was the main reason you last visited NCJRS using a mobile phone or tablet?


Text area, no char limit Single N Skip Logic Group Primary Mobile Reason
CJI5346 Z What resources/additional resources might you want to access from NCJRS using a mobile phone or tablet?


Text area, no char limit Single N Skip Logic Group Desired Resources

Sheet 4: Custom Questions (12-26-12)

Model Instance Name:


red & strike-through: DELETE






NCJRS (OJP Program)


underlined & italicized: RE-ORDER






MID
pYJl5lU8UUtRN5B9st4B1A==
pink: ADDITION






Date: 11/21/2012
blue + -->: REWORDING


















NCJRS (OJP Program) CUSTOM QUESTION LIST
bharati.hulbanni: Hide (DO NOT DELETE) this column before sending to a client. QID bharati.hulbanni: there should be NO MORE THAN ONE LETTER IN HERE (Skip Logic Label) Skip Logic Label Question Text bharati.hulbanni: Hide (DO NOT DELETE) this column before sending to a client. AnswerIDs (DOT) Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
bharati.hulbanni: Can not have more than one CQ GroupType (denoted by an *) within one colored group in 'Special Instructions' . Special Instructions CQ Label
CJI5304
How frequently do you visit this site? CJI5304A01 This is my first visit
Radio button, one-up vertical Single Y
Visit Frequency



CJI5304A02 Daily/more than once a day









CJI5304A03 At least once a week









CJI5304A04 At least once a month









CJI5304A05 Every few months









CJI5304A06 Once every six months or less often






CJI5305
What best describes your organizational affiliation? CJI5305A01 Federal government
Radio button, one-up vertical Single Y Skip Logic Group* Org.Affiliation



CJI5305A02 State government









CJI5305A03 County government









CJI5305A04 Indian Tribal government









CJI5305A05 Municipal government









CJI5305A06 Media









CJI5305A07 Private sector









CJI5305A08 Non-profit









CJI5305A09 University/college/school faculty or staff









CJI5305A10 Student









CJI5305A11 General public









CJI5305A12 International (Outside U.S.)









CJI5305A13 Other A





CJI5306 A Please briefly describe your other affiliation:


Text field, <100 char
N Skip Logic Group* OE_Affiliation
CJI5307
Which category best describes you? CJI5307A01 Law enforcement officer or official
Radio button, one-up vertical Single Y Skip Logic Group* Role



CJI5307A02 Corrections officer or official









CJI5307A03 Courts/judicial system









CJI5307A04 Academic researcher









CJI5307A05 Victim Service Provider









CJI5307A06 Juvenile Justice Specialist/Provider









CJI5307A07 Educator or trainer









CJI5307A08 Student









CJI5307A09 Social worker/mental health/counselor









CJI5307A10 Elected/appointed official









CJI5307A11 Media









CJI5307A12 Community or faith-based organization member









CJI5307A13 General Public









CJI5307A14 Other W





CJI5308 W Please briefly describe your other role:


Text field, <100 char
N Skip Logic Group* Other role
CJI5309
Did you do any of the following on the NCJRS site today? (select all that apply) CJI5309A01 Researched information or data on a topic or issue
Checkbox, one-up vertical Multi Y Skip Logic Group* Activities



CJI5309A02 Read or ordered a specific publication









CJI5309A03 Identified grant/funding opportunities









CJI5309A04 Subscribed to a mailing list, listserv, or RSS feed









CJI5309A05 Located conferences, seminars, or other events









CJI5309A06 Updated mailing list, listserv, or other account information









CJI5309A07 I was just browsing, with no specific purpose









CJI5309A08 Other B





CJI5310 B Please describe briefly the other activities you came to NCJRS for:


Text field, <100 char
N Skip Logic Group* OE_Activities
CJI5311
Which category best describes your primary topic of interest? CJI5311A01 Corrections/detention
Radio button, one-up vertical Single Y Skip Logic Group* Topic of Interest



CJI5311A02 Arrests/convictions/sentencing









CJI5311A03 Courts









CJI5311A04 General justice system information









CJI5311A05 Reentry/release/probation/parole/recidivism









CJI5311A06 General crime statistics or demographic information









CJI5311A07 Juvenile justice/delinquency









CJI5311A08 Law enforcement/policing









CJI5311A09 Specific type or category of crime T







CJI5311A10 Information about drugs or substance abuse








CJI5311A11 Crime prevention or partnership programs









CJI5311A12 Victims of crime or victim assistance programs









CJI5311A13 Other U





ACQinh0020226 U Please briefly describe your primary topic of interest:


Text field, <100 char
N Skip Logic Group* Other Topic
CJI5312 T Which specific type or category of crime best describes your primary topic of interest: CJI5312A01 Homicide
Drop down, select one Single Y
Crime Topic



CJI5312A02 Assault









CJI5312A03 Rape and sexual assault









CJI5312A04 Domestic violence









CJI5312A05 Gun violence









CJI5312A06 Kidnapping









CJI5312A07 Human trafficking









CJI5312A08 Terrorism









CJI5312A09 Hate crimes









CJI5312A10 Organized crime









CJI5312A11 Gangs









CJI5312A12 Other violent crime (carjacking, stalking, etc.)









CJI5312A13 Drug crimes









CJI5312A14 Burglary/larceny/theft









CJI5312A15 Motor vehicle theft









CJI5312A16 Arson









CJI5312A17 Identity theft/cybercrime









CJI5312A18 Financial crimes/investment fraud/money laundering









CJI5312A19 Other property crime









CJI5312A20 Driving under the influence/impaired driving









CJI5312A21 Prostitution









CJI5312A22 Immigration offenses









CJI5312A23 Other UU





CJI5313 UU Please briefly describe your primary topic of interest:


Text field, <100 char
N Skip Logic Group* Other Crime Topic
CJI5314 Were you able to find what you were looking for on the NCJRS site? CJI5314A01 I found the information, and it was VERY HELPFUL Radio button, one-up vertical Single Y Skip Logic Group* Able to Find



CJI5314A02 I found the information, but it was TOO MUCH INFORMATION to be useful








CJI5314A03 I found the information, but it was HARD TO UNDERSTAND








CJI5314A04 I found related information but it was NOT ENOUGH









CJI5314A05 I was NOT able to find the information I was looking for X, Y








CJI5314A06 I was JUST BROWSING








CJI5314A07 Don't know yet





CJI5315 X Please tell us specifically what were you unable to find:


Text area, no char limit
N Skip Logic Group* OE_Not Found
CJI5316 Y What will you do next? CJI5316A01 Continue looking on this site or try again later Radio button, one-up vertical Single Y Skip Logic Group* Do Next



CJI5316A02 Contact NCJRS by telephone









CJI5316A03 Contact NCJRS via email









CJI5316A04 Use Chat/Online Assistance









CJI5316A05 Contact NCJRS through regular mail









CJI5316A06 Try another website or other resource









CJI5316A07 Nothing, although I did not find what I was looking for









CJI5316A08 Other Z





CJI5317 Z Please describe what you will do next:


Text area, no char limit
N Skip Logic Group* OE_Do Next
CJI5318
What is the primary method you used to look for information on the NCJRS website? CJI5318A01 Top Navigation Bar (Publications/Products, Library/Abstracts, Grants, etc.)
Radio button, one-up vertical Single Y Skip Logic Group* Primary Method



CJI5318A02 Used left-side Topics column and chose specific topic or subtopic









CJI5318A03 A-Z Topics List (full alphabetical list of topics)









CJI5318A04 Links within home page text









CJI5318A05 Site Search (search box at top right of page)








CJI5318A06 Advanced Search








CJI5318A07 Q&A Search








CJI5318A08 NCJRS Abstracts Database Search








CJI5318A09 NCJ Thesaurus Search








CJI5318A10 Events Search








CJI5318A11 I already knew the area to go to or had specific page bookmarked








CJI5318A12 Other D





CJI5319 D Please tell us your primary method of looking for information on this site:


Text area, no char limit
N Skip Logic Group* Other Method
CJI5320
How would you describe your navigation experience on this site today? (Please select all that apply) CJI5320A01 I had no difficulty navigating/browsing on this site
Checkbox, one-up vertical Multi Y Skip Logic Group* Navigation



CJI5320A02 Links often did not take me where I expected









CJI5320A03 Had difficulty finding relevant information









CJI5320A04 Links/labels are difficult to understand









CJI5320A05 Too many links/navigational options to choose from









CJI5320A06 Had technical difficulties (error messages, broken links, etc.) E








CJI5320A07 Could not navigate back to previous information









CJI5320A08 I had a navigation difficulty not listed above: F





CJI5321 E Please describe which links were broken or had error messages:


Text area, no char limit
N Skip Logic Group* OE_Nav Link
CJI5322 F Please briefly describe your navigation difficulty:


Text area, no char limit
N Skip Logic Group* OE_Navigate
CJI5323
Did you use any search features on this site today? CJI5323A01 Yes G Radio button, one-up vertical Single Y Skip Logic Group* Search Usage



CJI5323A02 No






CJI5324 G Please tell us about your experience with the site's search features today. (Please select the best description) CJI5324A01 Search results were helpful
Radio button, one-up vertical Single Y Skip Logic Group* Search Experience



CJI5324A02 Results were not relevant/not what I wanted R








CJI5324A03 Too many results/I needed to refine my search R








CJI5324A04 Not enough results









CJI5324A05 Returned NO results H








CJI5324A06 Received error message(s) I








CJI5324A07 Search speed was too slow









CJI5324A08 I experienced a different search issue (please explain): J





CJI5325 H What search term(s) did you use?


Text area, no char limit
N Skip Logic Group* OE_Search Terms
CJI5326 I Please describe what errors or broken links you experienced with the search feature:


Text area, no char limit
N Skip Logic Group* OE_Search Error
CJI5327 J Please describe your issue with the search feature:


Text area, no char limit
N Skip Logic Group* OE_Search Issue
CJI5328 R How would you improve the site's search feature?


Text area, no char limit
N Skip Logic Group* OE_Search Improve
CJI5329
What source brought you to this website today? CJI5329A01 Search engine (Google, Bing, etc.)
Radio button, one-up vertical Single Y Skip Logic Group* How Found



CJI5329A02 Prior visit (or had bookmarked/saved as favorite)









CJI5329A03 Referred by another Dept. of Justice or OJP site









CJI5329A04 Referred by different website, other than DOJ or OJP sites









CJI5329A05 Social media (Twitter, Facebook, etc.)









CJI5329A06 News source (magazine/newspaper/radio/television)









CJI5329A07 Referred by a professional or academic acquaintance









CJI5329A08 Referred by a friend or family member









CJI5329A09 Other K





CJI5330 K Please specify how you learned about this website:


Text area, no char limit
N Skip Logic Group* OE-Found
CJI5331
If you could make one change/improvement to this website, what would it be?


Text area, no char limit
N
Improvements
CJI5332
Do you subscribe to NCJRS? CJI5332A01 I subscribe to JUSTINFO and receive just the biweekly email newsletter
Radio button, one-up vertical Single Y
Subscribe



CJI5332A02 I am registered with NCJRS and receive JUSTINFO as well as being on the NCJRS mailing list









CJI5332A03 In addition to one of the above, I also receive the NCJRS RSS feed









CJI5332A04 I receive the NCJRS RSS feed, but not JUSTINFO









CJI5332A05 No, but I intend to subscribe or register in the future for at least one of these









CJI5332A06 No, I have no interest in subscribing or registering






CJI5333
Did you use the Library/Abstracts today? CJI5333A01 Yes L,M,N,O Radio button, one-up vertical Single Y Skip Logic Group Abstract Library Use



CJI5333A02 No






CJI5334 L Please select all the abstract features you used today: CJI5334A01 Weekly Accessions List
Checkbox, one-up vertical Multi Y Skip Logic Group Abstract Features



CJI5334A02 International Monthly Accessions List









CJI5334A03 Find in a Library (WorldCat)









CJI5334A04 Order Photocopy









CJI5334A05 Interlibrary Loan









CJI5334A06 Donate Materials






CJI5335 M How did you access the abstracts? CJI5335A01 Site Search (search box at top right of page)
Radio button, one-up vertical Single Y Skip Logic Group Abstract Access



CJI5335A02 Abstract Database Search









CJI5335A03 Search Engine (Google, Bing, etc.)









CJI5335A04 Direct link









CJI5335A05 Other P





CJI5336 P Please describe how you accessed the site's abstracts:


Text field, <100 char
N Skip Logic Group OE-Access
CJI5337 N Please rank how well the abstracts provide information to determine if it is what you are looking for. CJI5337A01 1=Not at all helpful
Radio button, scale, no don't know S Y Skip Logic Group Abstracts Info



CJI5337A02 2








CJI5337A03 3








CJI5337A04 4








CJI5337A05 5








CJI5337A06 6








CJI5337A07 7








CJI5337A08 8








CJI5337A09 9








CJI5337A10 10=Very helpful





CJI5338 O Please rate how well the features in the Library/Abstracts help you find the item(s) you are looking for (e.g. search, thesaurus, find in a library, weekly accessions lists, etc.). CJI5338A01 1=Not at all helpful
Radio button, scale, no don't know S Y Skip Logic Group Abstracts Find



CJI5338A02 2








CJI5338A03 3








CJI5338A04 4








CJI5338A05 5








CJI5338A06 6








CJI5338A07 7








CJI5338A08 8








CJI5338A09 9








CJI5338A10 10=Very helpful





CJI5339
Do you ever access the Internet using a mobile phone or tablet? CJI5339A01 Yes A, B Radio button, one-up vertical Single Y Skip Logic Group Access Mobile Internet



CJI5339A02 No






CJI5340 A Which of the following devices do you have? CJI5340A01 A SmartPhone W Check-box, one-up vertical Multi Y Skip Logic Group Phone or Tablet



CJI5340A02 A tablet X








CJI5340A03 None of these






CJI5341 W Specifically, which type of mobile phone do you have? CJI5341A01 iPhone
Radio button, one-up vertical Single Y Skip Logic Group Phone Type



CJI5341A02 Android









CJI5341A03 Blackberry









CJI5341A04 Another phone






CJI5342 X Specifically, which type of tablet do you have? CJI5342A01 iPad
Radio button, one-up vertical Single Y Skip Logic Group Tablet Type



CJI5342A02 Kindle









CJI5342A03 Android









CJI5342A04 Blackberry









CJI5342A05 Another tablet






CJI5343 B Have you ever accessed ANY federal website using a mobile phone or tablet? CJI5343A01 Yes C Radio button, one-up vertical Single Y Skip Logic Group Federal Mobile Site Usage



CJI5343A02 No, but I plan to do so









CJI5343A03 No, but I might in the future









CJI5343A04 No, and I don't plan to do so






CJI5344 C Have you ever accessed the NCJRS site using a mobile phone or tablet? CJI5344A01 Yes Y, Z Radio button, one-up vertical Single Y Skip Logic Group Mobile Site Usage



CJI5344A02 No, but I plan to do so Z








CJI5344A03 No, but I might in the future Z








CJI5344A04 No, and I don't plan to do so






CJI5345 Y What was the main reason you last visited NCJRS using a mobile phone or tablet?


Text area, no char limit Single N Skip Logic Group Primary Mobile Reason
CJI5346 Z What resources/additional resources might you want to access from NCJRS using a mobile phone or tablet?


Text area, no char limit Single N Skip Logic Group Desired Resources
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