| Model Instance Name: |
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| OJP Main |
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| MID: |
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UAwx1IRc8o9F1oJdZIwoJA== |
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| Partitioned = Y |
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| NOTE: All non-partitioned surveys will NOT be imputed and the elements will be rotated as a default unless otherwise specified and approved by Research. |
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| Date: |
11/5/2012 |
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| OJP Main |
| Model questions utilize the ACSI methodology to determine scores and impacts |
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ELEMENTS (drivers of satisfaction) |
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CUSTOMER SATISFACTION |
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FUTURE BEHAVIORS |
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MQ Label |
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MQ Label |
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MQ Label |
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Content (1=Poor, 10=Excellent, Don't Know) |
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Satisfaction |
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Primary Resource (1=Very Unlikely, 10=Very Likely) |
| 1 |
Content - Accuracy |
Please rate your perception of the accuracy of information on this site. |
20 |
Satisfaction - Overall |
What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied) |
23 |
Primary Resource |
How likely are you to use this site as your primary resource for obtaining information about Office of Justice Programs? |
| 2 |
Content - Quality |
Please rate the quality of information on this site. |
21 |
Satisfaction - Expectations |
How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds) |
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Recommend (1=Very Unlikely, 10=Very Likely) |
| 3 |
Content - Freshness |
Please rate the freshness of content on this site. |
22 |
Satisfaction - Ideal |
How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close) |
24 |
Recommend |
How likely are you to recommend this site to someone else? |
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Functionality (1=Poor, 10=Excellent, Don't Know) |
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Return (1=Very Unlikely, 10=Very Likely) |
| 4 |
Functionality - Usefulness |
Please rate the usefulness of the features provided on this site. |
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25 |
Return |
How likely are you to return to this site? |
| 5 |
Functionality - Convenient |
Please rate the convenient placement of the features on this site. |
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Trust (1=Strongly Disagree, 10=Strongly Agree) |
| 6 |
Functionality - Variety |
Please rate the variety of features on this site. |
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26 |
Trust - Best Interests |
I can count on this agency to act in my best interests. |
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Look and Feel (1=Poor, 10=Excellent, Don't Know) |
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27 |
Trust - Trustworthy |
I consider this agency to be trustworthy. |
| 7 |
Look and Feel - Appeal |
Please rate the visual appeal of this site. |
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28 |
Trust - Do Right |
This agency can be trusted to do what is right. |
| 8 |
Look and Feel - Balance |
Please rate the balance of graphics and text on this site. |
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| 9 |
Look and Feel - Readability |
Please rate the readability of the pages on this site. |
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Navigation (1=Poor, 10=Excellent, Don't Know) |
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| 10 |
Navigation - Organized |
Please rate how well the site is organized. |
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| 11 |
Navigation - Options |
Please rate the options available for navigating this site. |
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| 12 |
Navigation - Layout |
Please rate how well the site layout helps you find what you are looking for. |
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| 13 |
Navigation - Clicks |
Please rate the number of clicks to get where you want on this site. |
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Online Transparency (1=Poor, 10=Excellent, Don't Know) |
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| 14 |
Online Transparency - Disclose |
Please rate how thoroughly this site discloses information about what this agency is doing. |
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| 15 |
Online Transparency - Quick |
Please rate how quickly agency information is made available on this site. |
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| 16 |
Online Transparency - Access |
Please rate how well information about this agency's actions can be accessed by the public on this site. |
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Site Performance (1=Poor, 10=Excellent, Don't Know) |
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| 17 |
Site Performance - Loading |
Please rate how quickly pages load on this site. |
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| 18 |
Site Performance - Consistency |
Please rate the consistency of speed from page to page on this site. |
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| 19 |
Site Performance - Errors |
Please rate the ability to load pages without getting error messages on this site. |
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| Model Instance Name: |
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red & strike-through: DELETE |
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| OJP Main |
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underlined & italicized: RE-ORDER |
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| MID: UAwx1IRc8o9F1oJdZIwoJA== |
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pink: ADDITION |
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| Date: |
11/5/2012 |
blue + -->: REWORDING |
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| OJP Main CUSTOM QUESTION LIST |
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bharati.hulbanni:
Hide (DO NOT DELETE) this column before sending to a client.
QID |
bharati.hulbanni:
there should be NO MORE THAN ONE LETTER IN HERE (Skip Logic Label)
Skip Logic Label |
Question Text |
Answer Choices
(limited to 50 characters) |
Skip to |
Type (select from list) |
Single or Multi |
Required
Y/N |
bharati.hulbanni:
Can not have more than one CQ GroupType (denoted by an *) within one colored group in 'Special Instructions' .
Special Instructions |
CQ Label |
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| LNH2305 |
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How frequently do you visit this site? |
This is my first visit |
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Radio button, one-up vertical |
Single |
Y |
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Visit Frequency |
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Daily/more than once a day |
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At least once a week |
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At least once a month |
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Every few months |
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Once every six months or less often |
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| LNH2306 |
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What best describes your organizational affiliation? |
State government |
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Radio button, one-up vertical |
Single |
Y |
Skip Logic Group* |
Org.Affiliation |
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County government |
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Municipal government |
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Indian Tribal government |
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Federal government or agency |
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University/college/school faculty or staff |
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Private sector |
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Non-profit |
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Student |
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Media or reporter |
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General public |
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Other |
A |
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| LNH2307 |
A |
Please briefly describe your other affiliation: |
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Text field, <100 char |
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N |
Skip Logic Group* |
OE_Affiliation |
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| LNH2308 |
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Which category best describes you? |
Law enforcement officer or official |
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Radio button, one-up vertical |
Single |
Y |
Skip Logic Group* |
Role |
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Corrections officer or official |
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Courts/judicial system |
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Academic researcher |
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Forensic or investigative technology specialist |
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Educator or trainer |
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Student |
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Community or Faith-Based organization associate |
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Local or State Government (elected, appointed or staff member) |
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Federal Government or agency |
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Victim of crime/victim advocacy |
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Counselor or social worker |
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Media or reporter |
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General Public |
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Other |
R |
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| LNH2309 |
R |
Please briefly describe your other role category: |
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Text field, <100 char |
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N |
Skip Logic Group* |
Other role |
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| LNH2310 |
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What is your primary reason for visiting this site today? |
Apply for or learn about grants or funding |
J |
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group* |
Primary Reason |
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Track, manage, or find information on prior grant awards |
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Find training or technical assistance |
K |
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Find reports, fact sheets, publications or resources on a specific topic |
L |
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Access news releases, weekly briefs, featured content, or speeches |
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Learn about Office of Justice Programs, or its Bureaus and Offices |
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Obtain contact information for OJP, or its Bureaus and Offices |
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I was looking for career or internship opportunities |
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I was just browsing, not looking for anything in particular |
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Other |
C |
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| LNH2311 |
C |
Please briefly describe your primary reason for today's site visit: |
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Text field, <100 char |
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N |
Skip Logic Group* |
Other reason |
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| LNH2312 |
J |
In general, which of these subjects best matches your area of interest for grants or funding? |
Law enforcement |
|
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group* |
Grants |
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Juvenile justice |
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Corrections |
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Courts and judicial programs (adult) |
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Academic research |
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Substance abuse and crime |
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Forensics or investigative technology |
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Victims of crime |
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Tribal Justice/American Indian or Alaska Native affairs |
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Faith-based or neighborhood partnerships |
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I was interested in general grant or funding information only |
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Other |
M |
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| LNH2313 |
M |
Please briefly describe your other area of funding interest: |
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Text field, <100 char |
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N |
Skip Logic Group* |
OE_Grants |
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| LNH2314 |
K |
In general, which of these subjects best matches your area of interest for training? |
Law enforcement |
|
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group* |
Training |
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Juvenile justice |
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Corrections |
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Courts and judicial programs (adult) |
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Substance abuse and crime |
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Forensics or investigative technology |
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Victims of crime |
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Tribal Justice/American Indian or Alaska Native affairs |
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I was interested in general information, not a specific topic |
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Other |
N |
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| LNH2315 |
N |
Please briefly describe your other area of training interest: |
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Text field, <100 char |
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N |
Skip Logic Group* |
OE_Training |
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| LNH2316 |
L |
In general, which of these subjects best matches your area of interest? |
Law enforcement |
|
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group* |
Topic of Interest |
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Juvenile justice |
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Corrections |
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Courts and judicial programs (adult) |
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Civil rights |
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Substance abuse and crime |
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Forensics or investigative technology |
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Victims of crime |
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Tribal Justice/American Indian or Alaska Native affairs |
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Faith-based or neighborhood partnerships |
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Academic research and statistics |
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Other |
O |
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| LNH2317 |
O |
Please briefly describe your other topical area of interest: |
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Text field, <100 char |
|
N |
Skip Logic Group* |
OE_Topic |
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| LNH2318 |
|
What is the primary method you used to locate information on this site? |
I used the main navigation tabs/headings near the top of the home page |
|
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group* |
Method of Looking |
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I used the OJP TOPICS links on the left side of the page |
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I used the SEARCH OJP search box at the top right of the page |
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I went to the central page news and features links |
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I used one of the Bureaus and Offices or OJP links at the bottom of the page |
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I already knew the area to go to or had specific page bookmarked |
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Other |
V |
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| LNH2319 |
V |
What other method did you use to look for the information you wanted / needed? |
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Text area, no char limit |
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N |
Skip Logic Group* |
Other Method |
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| LNH2320 |
|
Were you able to find what you were looking for on the OJP website? |
Yes |
|
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group* |
Able to Accomplish |
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No |
X, Y |
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Partially |
X, Y |
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I wasn't looking for anything in particular |
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| LNH2321 |
X |
Please tell us specifically what were you unable to find or accomplish? |
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Text area, no char limit |
|
N |
Skip Logic Group* |
Unable to Accomplish |
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| LNH2322 |
Y |
What will you do next? |
Continue looking on this site or try again later |
|
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group* |
Do Next |
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Contact OJP by telephone |
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Contact OJP via email |
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Use one of the more specific contact links or numbers (grants, civil rights) |
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Use one of the links or numbers for a specific OJP Bureau or Office |
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Try another website |
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Contact OJP by regular mail |
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Nothing, although I did not find what I was looking for |
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Other |
Z |
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| LNH2323 |
Z |
Please describe what you will do next: |
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Text area, no char limit |
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N |
Skip Logic Group* |
OE_Do Next |
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| LNH2324 |
|
How would you describe your navigation experience on this site today? (select all that apply) |
I had no difficulty navigating/browsing on this site |
|
Checkbox, one-up vertical |
Multi |
Y |
Skip Logic Group* |
Navigation |
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Links often did not take me where I expected |
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Had difficulty finding relevant information |
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Links/labels are difficult to understand |
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Too many links/navigational options to choose from |
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Had technical difficulties (error messages, broken links, etc.) |
E |
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Could not navigate back to previous information |
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I had a navigation difficulty not listed above: |
F |
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| LNH2325 |
E |
Please describe which links were broken or had error messages: |
|
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Text area, no char limit |
|
N |
Skip Logic Group* |
OE_Nav Link |
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| LNH2326 |
F |
Please briefly describe your additional navigation difficulty: |
|
|
Text area, no char limit |
|
N |
Skip Logic Group* |
OE_Navigate |
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| LNH2327 |
|
Did you use any search features on this site today? |
Yes |
G |
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group* |
Search Usage |
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No |
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| LNH2328 |
G |
Please tell us about your experience with the site's search features today. (Please select the best description) |
Search results were helpful |
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Radio button, one-up vertical |
Single |
Y |
Skip Logic Group* |
Search Experience |
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Results were not relevant/not what I wanted |
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Too many results/I needed to refine my search |
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Not enough results |
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Returned NO results |
H |
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Received error message(s) |
I |
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Search speed was too slow |
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I experienced a different search issue (please explain): |
I |
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| LNH2329 |
H |
What search term(s) did you use? |
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Text area, no char limit |
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N |
Skip Logic Group* |
OE_Search Terms |
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| LNH2330 |
I |
Please describe the issues and/or errors you experienced with the search feature: |
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Text area, no char limit |
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N |
Skip Logic Group* |
OE_Search Issue |
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| LNH2331 |
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If you could make one change/improvement to this website, what would it be? |
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Text area, no char limit |
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N |
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Improvements |
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| LNH2332 |
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How did you learn about this website? |
Search engine (Google, Bing, etc.) |
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Radio button, one-up vertical |
Single |
Y |
Skip Logic Group* |
How Found |
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Prior visit (or had bookmarked/saved as favorite) |
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Referred by another Dept. of Justice or OJP site |
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Referred by different website, other than DOJ or OJP sites |
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Social media (Twitter, Facebook, etc.) |
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News source (magazine/newspaper/radio/television) |
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Referred by a professional or academic acquaintance |
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Referred by a friend or family member |
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Other |
D |
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| LNH2333 |
D |
Please specify how you learned about this website: |
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Text area, no char limit |
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N |
Skip Logic Group* |
OE-Found |
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| LNH2334 |
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Do you subscribe to or connect with OJP in any of these ways? (please select all that apply) |
I subscribe to OJP email updates |
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Checkbox, one-up vertical |
Multi |
Y |
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Subscribe |
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I subscribe to an OJP RSS feed |
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I connect with OJP through Facebook |
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I follow OJP on Twitter |
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No, but I intend to subscribe/connect with OJP in the future for at least one of these |
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No, I have no interest in subscribing or connecting in these ways |
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| LNH2335 |
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Do you ever access the Internet using a mobile phone or tablet? |
Yes |
A, B |
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group* |
Access Mobile Internet |
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No |
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| LNH2336 |
A |
Which of the following devices do you have? |
A SmartPhone |
W |
Checkbox, one-up vertical |
Multi |
Y |
Skip Logic Group* |
Phone or Tablet |
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A tablet |
X |
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None of these |
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| LNH2337 |
W |
Specifically, which type of mobile phone do you have? |
iPhone |
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Radio button, one-up vertical |
Single |
Y |
Skip Logic Group* |
Phone Type |
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Android |
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Blackberry |
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Another phone |
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| LNH2338 |
X |
Specifically, which type of tablet do you have? |
iPad |
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Radio button, one-up vertical |
Single |
Y |
Skip Logic Group* |
Tablet Type |
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Kindle |
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Android |
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Blackberry |
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Another tablet |
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| LNH2339 |
B |
Have you ever accessed ANY federal website using a mobile phone or tablet? |
Yes |
C |
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group* |
Federal Mobile Site Usage |
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No, but I plan to do so |
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No, but I might in the future |
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No, and I don't plan to do so |
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| LNH2340 |
C |
Have you ever accessed the OJP site using a mobile phone or tablet? |
Yes |
Y, Z |
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group* |
Mobile Site Usage |
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No, but I plan to do so |
Z |
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No, but I might in the future |
Z |
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No, and I don't plan to do so |
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| LNH2341 |
Y |
What was the main reason you last visited the OJP site using a mobile phone or tablet? |
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Text area, no char limit |
Single |
N |
Skip Logic Group* |
Primary Mobile Reason |
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| LNH2342 |
Z |
What resources/additional resources might you want to access from OJP using a mobile phone or tablet? |
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Text area, no char limit |
Single |
N |
Skip Logic Group* |
Desired Resources |
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