762 2014 762 DOJ OVC (OJP Program)

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2014 762 DOJ OVC (OJP Program)_1-16-14.xlsx

2014 755 SSA Diagnostic Survey - 775 USPTO Mobile 2013

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Model Questions
Custom Questions
Custom Questions (10-1-13)


Sheet 1: Welcome and Thank You Text

Model Instance Name:








OVC (OJP Program)







MID: gURAEh0hUhhE5F1F808MZQ==






Date: 11/25/2012








Welcome and Thank You Text













Directions:










CLIENT WOULD LIKE TO USE THE ALTERNATE WEB Thank You Text. They would also like to include the hyperlink to their contact page--Can this be done? Or Can we just show the URL as regular text?
Client will also want to use their Logo on the Welcome Text Page.










Examples


Welcome Text Example































Welcome Text









Thank you for visiting the Office for Victims of Crime (OVC) site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.



























































































Thank You Text Example


















DEFAULT Thank You Text





















































































ALTERNATE WEB Thank You Text











Thank you for taking our survey - and for helping us serve you better.

Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website at: <http://www.ovc.gov/contacts.html>




































































































































Sheet 2: Model Questions

Model Instance Name:







OVC (OJP Program)







MID:
gURAEh0hUhhE5F1F808MZQ==




Partitioned = Y






NOTE: All non-partitioned surveys will NOT be imputed and the elements will be rotated as a default unless otherwise specified and approved by Research.



Date: 11/25/2012




OVC (OJP Program)
Model questions utilize the ACSI methodology to determine scores and impacts


ELEMENTS (drivers of satisfaction)

CUSTOMER SATISFACTION

FUTURE BEHAVIORS

MQ Label

MQ Label

MQ Label


Content (1=Poor, 10=Excellent, Don't Know)

Satisfaction

Primary Resource (1=Very Unlikely, 10=Very Likely)
1 Content - Accuracy Please rate your perception of the accuracy of information on this site. 17 Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)
20 Primary Resource How likely are you to use this site as your primary resource for obtaining information about programs and services to support victims of crime?
2 Content - Quality Please rate the quality of information on this site. 18 Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)


Recommend (1=Very Unlikely, 10=Very Likely)
3 Content - Freshness Please rate the freshness of content on this site. 19 Satisfaction - Ideal How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)
21 Recommend How likely are you to recommend this site to someone else?


Functionality (1=Poor, 10=Excellent, Don't Know)




Return (1=Very Unlikely, 10=Very Likely)
4 Functionality - Usefulness Please rate the usefulness of the features provided on this site.


22 Return How likely are you to return to this site?
5 Functionality - Convenient Please rate the convenient placement of the features on this site.





6 Functionality - Variety Please rate the variety of features on this site.







Look and Feel (1=Poor, 10=Excellent, Don't Know)





7 Look and Feel - Appeal Please rate the visual appeal of this site.





8 Look and Feel - Balance Please rate the balance of graphics and text on this site.




9 Look and Feel - Readability Please rate the readability of the pages on this site.







Navigation (1=Poor, 10=Excellent, Don't Know)





10 Navigation - Organized Please rate how well the site is organized.





11 Navigation - Options Please rate the options available for navigating this site.





12 Navigation - Layout Please rate how well the site layout helps you find what you are looking for.





13 Navigation - Clicks Please rate the number of clicks to get where you want on this site.







Site Performance (1=Poor, 10=Excellent, Don't Know)





14 Site Performance - Loading Please rate how quickly pages load on this site.





15 Site Performance - Consistency Please rate the consistency of speed from page to page on this site.





16 Site Performance - Errors Please rate the ability to load pages without getting error messages on this site.







Sheet 3: Custom Questions

Model Instance Name:


red & strike-through: DELETE






OVC (OJP Program)


underlined & italicized: RE-ORDER






MID: gURAEh0hUhhE5F1F808MZQ==


pink: ADDITION






Date: 11/25/2012
blue + -->: REWORDING


















OVC (OJP Program) CUSTOM QUESTION LIST
bharati.hulbanni: Hide (DO NOT DELETE) this column before sending to a client. QID Skip Logic Label Question Text bharati.hulbanni: Hide (DO NOT DELETE) this column before sending to a client. AnswerIDs (DOT) Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
bharati.hulbanni: Can not have more than one CQ GroupType (denoted by an *) within one colored group in 'Special Instructions' . Special Instructions CQ Label
LNH2380
How frequently do you visit this site? LNH2380A01 This is my first visit
Radio button, one-up vertical Single Y
Visit Frequency



LNH2380A02 Daily/more than once a day









LNH2380A03 At least once a week









LNH2380A04 At least once a month









LNH2380A05 Every few months









LNH2380A06 Once every six months or less often






LNH2381
Which category best describes you? LNH2381A01 Victim of crime
Radio button, one-up vertical Single Y Skip Logic Group* Role



LNH2381A02 Friend or family member of crime victim









LNH2381A03 Victim services provider/professional









LNH2381A04 Law enforcement officer or official









LNH2381A05 Educator or academic administration









LNH2381A06 Student









LNH2381A07 Medical/Nursing/Health service professional









LNH2381A08 Mental health professional









LNH2381A09 Social worker/counselor









LNH2381A10 Attorney/Legal Services professional









LNH2381A12 Corrections/Probation/Parole officer or official









LNH2381A15 General public









LNH2381A16 Other A





LNH2382 A Please briefly describe your other role category:


Text field, <100 char
N Skip Logic Group* Other role
LNH2383
What is your primary reason for visiting this site today? LNH2383A01 Find a victim services/assistance program T Radio button, one-up vertical Single Y Skip Logic Group* Primary Reason



LNH2383A02 Obtain information on program grants or funding









LNH2383A03 Learn about crime victim rights or legal remedies









LNH2383A04 Find training/technical assistance for victim service providers








LNH2383A05 Learn about program information or best practices








LNH2383A06 Access OVC publications, videos, or other reference material.








LNH2383A07 Find events, forums or conferences









LNH2383A08 Conduct research or find statistics on a topic or issue









LNH2383A013 Find an evaluation about the victim assistance field









LNH2383A11 Just browsing









LNH2383A12 Other B





LNH2384 B Please briefly describe your primary reason for today's site visit:


Text field, <100 char
N Skip Logic Group* Other reason
MAD0039339 T Did you search the OVC's online Directory of Crime Victim Services? MAD0039339A001 Yes U, V, X, Y,Z Radio button, one-up vertical Single Y Skip Logic Group* Directory Usage



MAD0039339A002 No









MAD0039339A003 Not sure






MAD0039340 U How often do you use the online Directory? MAD0039340A001 This was my first time
Radio button, one-up vertical Single Y Skip Logic Group* Directory Frequency



MAD0039340A002 Monthly or more often









MAD0039340A003 Every few months









MAD0039340A004 Twice a year or less often






MAD0039403 V What (geographical) search combination did you use today in the online Directory? MAD0039403A001 I searched by State only W Radio button, one-up vertical Single Y Skip Logic Group* Directory First Step



MAD0039403A002 I searched by State and also checked National W








MAD0039403A003 I searched by National only W








MAD0039403A004 I searched by Country









MAD0039403A005 Not sure or not appplicable






MAD0039404 W Did you also enter a city name, zip code, or agency name in the optional step two of the search? MAD0039404A001 Yes
Radio button, one-up vertical Single Y Skip Logic Group* Directory Second Step



MAD0039404A002 No









MAD0039404A003 Not sure






MAD0039405 X How did you select categories (Victimization, Service, Agency Type) in step three? You may pick more than one: MAD0039405A001 I selected "All" for every category type (Victimization, Service, Agency type)
Checkbox, one-up vertical Multi Y Skip Logic Group* Directory Third Step



MAD0039405A002 I only picked a single option (but not "All") for all categories I selected









MAD0039405A003 I selected "All" for one or two categories, but not all three









MAD0039405A004 I picked multiple individual options in at least one category









MAD0039405A006 I picked a single option for one or two of the categories.









MAD0039405A007 I quit searching at this step









MAD0039405A008 Not sure or not appplicable






MAD0039412 Y Please describe your experience using the Directory: MAD0039412A001 I found the directory to be very easy to use
Radio button, one-up vertical Single Y Skip Logic Group* Directory Experience



MAD0039412A002 I found the directory to be somewhat easy to use









MAD0039412A003 My experience using the directory was fair









MAD0039412A004 I found the directory to be somewhat difficult to use









MAD0039412A005 I found the directory to be very difficult to use






LNH2385
What is the primary method you used to locate information on this site? LNH2385A01 I used the main navigation tabs/headings near the top of the home page
Radio button, one-up vertical Single Y Skip Logic Group* Method of Looking



LNH2385A02 I opened the Topics A-Z tab first, then used the Browse by Topic links on the left side of the page









LNH2385A03 I used links in the center of the home page (News & Features/Tools/Current Resources, etc.)









LNH2385A04 I used the Site Search box at the top right of the screen









LNH2385A05 I used another search feature on the site (Publication search, Frequent questions, etc.)









LNH2385A06 I used a Web search engine, such as Google or Bing









LNH2385A07 I used the Site Map









LNH2385A08 Already knew area to land on or had specific page bookmarked









LNH2385A09 Not sure









LNH2385A10 Other C





LNH2386 C What other method did you use to look for the information you wanted / needed?


Text area, no char limit
N Skip Logic Group* Other Method
LNH2387 Were you able to find what you were looking for on the OVC website today? LNH2387A01 Yes Radio button, one-up vertical Single Y Skip Logic Group* Able to Accomplish



LNH2387A02 No X, Y








LNH2387A03 Partially X, Y








LNH2387A04 I wasn't looking for anything in particular






LNH2388 X Please tell us specifically what were you unable to find or accomplish:


Text area, no char limit
N Skip Logic Group* Unable to Accomplish
LNH2389 Y What will you do next? LNH2389A01 Continue looking on this site or try again later Radio button, one-up vertical Single Y Skip Logic Group* Do Next



LNH2389A02 Contact OVC by telephone









LNH2389A03 Contact OVC using AskOVC online question tool









LNH2389A04 Contact OVC Training or Resource center via email









LNH2389A05 Contact OVC via regular mail









LNH2389A06 Try another website or other resource









LNH2389A07 Nothing, although I did not find what I was looking for









LNH2389A08 Other Z





LNH2390 Z Please describe what you will do next:


Text area, no char limit
N Skip Logic Group* OE_Do Next
LNH2391
How would you describe your navigation experience on this site today? (Please select all that apply) LNH2391A01 I had no difficulty navigating/browsing on this site
Checkbox, one-up vertical Multi Y Skip Logic Group* Navigation



LNH2391A02 Links often did not take me where I expected









LNH2391A03 Had difficulty finding relevant information









LNH2391A04 Links/labels are difficult to understand









LNH2391A05 Too many links/navigational options to choose from









LNH2391A06 Had technical difficulties (error messages, broken links, etc.) E








LNH2391A07 Could not navigate back to previous information









LNH2391A08 I had a navigation difficulty not listed above: F





LNH2392 E Please describe which links were broken or had error messages:


Text area, no char limit
N Skip Logic Group* OE_Nav Link
LNH2393 F Please briefly describe your additional navigation difficulty:


Text area, no char limit
N Skip Logic Group* OE_Navigate
LNH2394
Did you use any search features on this site today? LNH2394A01 Yes G Radio button, one-up vertical Single Y Skip Logic Group* Search Usage



LNH2394A02 No






LNH2395 G Please tell us about your experience with the site's search features today. (Please select the best description) LNH2395A01 Search results were helpful
Radio button, one-up vertical Single Y Skip Logic Group* Search Experience



LNH2395A02 Results were not relevant/not what I wanted









LNH2395A03 Too many results/I needed to refine my search









LNH2395A04 Not enough results









LNH2395A05 Returned NO results H








LNH2395A06 Received error message(s) I








LNH2395A07 Search speed was too slow









LNH2395A08 I experienced a different search issue (please explain): I





LNH2396 H What search term(s) did you use?


Text area, no char limit
N Skip Logic Group* OE_Search Terms
LNH2397 I Please describe the issues and/or errors you experienced with the search feature:


Text area, no char limit
N Skip Logic Group* OE_Search Issue
LNH2398
If you could make one change/improvement to this website, what would it be?


Text area, no char limit
N
Improvements
LNH2399
Have you ever shared information found on OVC with others? LNH2399A01 Yes
Radio button, one-up vertical Single Y
Share Information



LNH2399A02 No






LNH2400
How did you learn about the OVC website? LNH2400A01 Search engine (Google, Bing, etc.)
Radio button, one-up vertical Single Y Skip Logic Group* How Found



LNH2400A02 Prior visit (or had bookmarked/saved as favorite)









LNH2400A03 Referred by another Dept. of Justice or OJP site









LNH2400A04 Referred by different website, other than DOJ or OJP sites









LNH2400A05 Social media (Twitter, Facebook, etc.)









LNH2400A06 News source (magazine/newspaper/radio/television)









LNH2400A07 Referred by a professional or academic acquaintance









LNH2400A08 As a victim, was referred by legal or law enforcement professional









LNH2400A09 As a victim, was referred by doctor, nurse, therapist, counselor, etc.









LNH2400A10 Referred by a friend or family member









LNH2400A11 Other D





LNH2401 D Please specify how you learned about this website:


Text area, no char limit
N Skip Logic Group* OE-Found
LNH2402
Do you subscribe to any email updates or RSS feeds from OVC? LNH2402A01 I subscribe to both email updates and RSS feeds from OVC
Radio button, one-up vertical Single Y
Subscribe



LNH2402A02 I subscribe only to email updates









LNH2402A03 I subscribe only to RSS feeds









LNH2402A04 No, I am not interested at this time









LNH2402A05 No, but I intend to use at least one of them in the future



































































Sheet 4: Custom Questions (10-1-13)

Model Instance Name:


red & strike-through: DELETE






OVC (OJP Program)


underlined & italicized: RE-ORDER






MID: gURAEh0hUhhE5F1F808MZQ==


pink: ADDITION






Date: 11/25/2012
blue + -->: REWORDING


















OVC (OJP Program) CUSTOM QUESTION LIST
bharati.hulbanni: Hide (DO NOT DELETE) this column before sending to a client. QID Skip Logic Label Question Text bharati.hulbanni: Hide (DO NOT DELETE) this column before sending to a client. AnswerIDs (DOT) Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
bharati.hulbanni: Can not have more than one CQ GroupType (denoted by an *) within one colored group in 'Special Instructions' . Special Instructions CQ Label
LNH2380
How frequently do you visit this site? LNH2380A01 This is my first visit
Radio button, one-up vertical Single Y
Visit Frequency



LNH2380A02 Daily/more than once a day









LNH2380A03 At least once a week









LNH2380A04 At least once a month









LNH2380A05 Every few months









LNH2380A06 Once every six months or less often






LNH2381
Which category best describes you? LNH2381A01 Victim of crime
Radio button, one-up vertical Single Y Skip Logic Group* Role



LNH2381A02 Friend or family member of crime victim









LNH2381A03 Victim services provider/advocateprofessional









LNH2381A04 Law enforcement officer or official









LNH2381A05 Educator or academic administration









LNH2381A06 Student









LNH2381A07 Medical/Nursing/Health service professional









LNH2381A08 Mental health professional









LNH2381A09 Social worker/counselor









LNH2381A10 Attorney/Legal Services professional









LNH2381A11 Courts/judicial system offical









LNH2381A12 Corrections/Probation/Parole officer or official









LNH2381A13 Community or faith-based organization associate









LNH2381A14 U.S. Dept. of Justice employee









LNH2381A15 General public









LNH2381A16 Other A





LNH2382 A Please briefly describe your other role category:


Text field, <100 char
N Skip Logic Group* Other role
LNH2383
What is your primary reason for visiting this site today? LNH2383A01 Find a victim services/assistance program T Radio button, one-up vertical Single Y Skip Logic Group* Primary Reason



LNH2383A02 Obtain information on program grants or funding









LNH2383A03 Learn about crime victim rights or legal remedies









LNH2383A04 Find training/technical assistance for victim service providers








LNH2383A05 Learn about program information or best practices








LNH2383A06 Access OVC publications, videos, or other reference material.








LNH2383A07 Find events, forums or conferences









LNH2383A08 Conduct research or find statistics on a topic or issue










Find an evaluation about the victim assistance field









LNH2383A09 Check on latest OVC news/announcements









LNH2383A10 Find information on careers/employment or fellowships









LNH2383A11 Just browsing









LNH2383A12 Other B





LNH2384 B Please briefly describe your primary reason for today's site visit:


Text field, <100 char
N Skip Logic Group* Other reason

T Did you search the OVC's online Directory of Crime Victim Services?
Yes U, V, X, Y,Z Radio button, one-up vertical Single Y Skip Logic Group* Directory Usage




No










Not sure







U How often do you use the online Directory?
This was my first time
Radio button, one-up vertical Single Y Skip Logic Group* Directory Frequency




Monthly or more often










Every few months










Twice a year or less often







V What (geographical) search combination did you use today in the online Directory?
I searched by State only W Radio button, one-up vertical Single Y Skip Logic Group* Directory First Step




I searched by State and also checked National W









I searched by National only W









I searched by Country










Not sure or not appplicable







W Did you also enter a city name, zip code, or agency name in the optional step two of the search?
Yes
Radio button, one-up vertical Single Y Skip Logic Group* Directory Second Step




No










Not sure







X How did you select categories (Victimization, Service, Agency Type) in step three? You may pick more than one:
I selected "All" for every category type (Victimization, Service, Agency type)
Checkbox, one-up vertical Multi Y Skip Logic Group* Directory Third Step




I only picked a single option (but not "All") for all categories I selected










I selected "All" for one or two categories, but not all three










I picked multiple individual options in at least one category










I picked a single option for one or two of the categories.










I quit searching at this step










Not sure or not appplicable







Y Please describe your experience using the Directory:
I found the directory to be very easy to use
Radio button, one-up vertical Single Y Skip Logic Group* Directory Experience




I found the directory to be somewhat easy to use










My experience using the directory was fair










I found the directory to be somewhat difficult to use










I found the directory to be very difficult to use






LNH2385
What is the primary method you used to locate information on this site? LNH2385A01 I used the main navigation tabs/headings near the top of the home page
Radio button, one-up vertical Single Y Skip Logic Group* Method of Looking



LNH2385A02 I opened the Topics A-Z tab first, then used the Browse by Topic links on the left side of the page









LNH2385A03 I used links in the center of the home page (News & Features/Tools/Current Resources, etc.)









LNH2385A04 I used the Site Search box at the top right of the screen









LNH2385A05 I used another search feature on the site (Publication search, Frequent questions, etc.)









LNH2385A06 I used a Web search engine, such as Google or Bing









LNH2385A07 I used the Site Map









LNH2385A08 Already knew area to land on or had specific page bookmarked









LNH2385A09 Not sure









LNH2385A10 Other C





LNH2386 C What other method did you use to look for the information you wanted / needed?


Text area, no char limit
N Skip Logic Group* Other Method
LNH2387 Were you able to find what you were looking for on the OVC website today? LNH2387A01 Yes Radio button, one-up vertical Single Y Skip Logic Group* Able to Accomplish



LNH2387A02 No X, Y








LNH2387A03 Partially X, Y








LNH2387A04 I wasn't looking for anything in particular






LNH2388 X Please tell us specifically what were you unable to find or accomplish:


Text area, no char limit
N Skip Logic Group* Unable to Accomplish
LNH2389 Y What will you do next? LNH2389A01 Continue looking on this site or try again later Radio button, one-up vertical Single Y Skip Logic Group* Do Next



LNH2389A02 Contact OVC by telephone









LNH2389A03 Contact OVC using AskOVC online question tool









LNH2389A04 Contact OVC Training or Resource center via email









LNH2389A05 Contact OVC via regular mail









LNH2389A06 Try another website or other resource









LNH2389A07 Nothing, although I did not find what I was looking for









LNH2389A08 Other Z





LNH2390 Z Please describe what you will do next:


Text area, no char limit
N Skip Logic Group* OE_Do Next
LNH2391
How would you describe your navigation experience on this site today? (Please select all that apply) LNH2391A01 I had no difficulty navigating/browsing on this site
Checkbox, one-up vertical Multi Y Skip Logic Group* Navigation



LNH2391A02 Links often did not take me where I expected









LNH2391A03 Had difficulty finding relevant information









LNH2391A04 Links/labels are difficult to understand









LNH2391A05 Too many links/navigational options to choose from









LNH2391A06 Had technical difficulties (error messages, broken links, etc.) E








LNH2391A07 Could not navigate back to previous information









LNH2391A08 I had a navigation difficulty not listed above: F





LNH2392 E Please describe which links were broken or had error messages:


Text area, no char limit
N Skip Logic Group* OE_Nav Link
LNH2393 F Please briefly describe your additional navigation difficulty:


Text area, no char limit
N Skip Logic Group* OE_Navigate
LNH2394
Did you use any search features on this site today? LNH2394A01 Yes G Radio button, one-up vertical Single Y Skip Logic Group* Search Usage



LNH2394A02 No






LNH2395 G Please tell us about your experience with the site's search features today. (Please select the best description) LNH2395A01 Search results were helpful
Radio button, one-up vertical Single Y Skip Logic Group* Search Experience



LNH2395A02 Results were not relevant/not what I wanted









LNH2395A03 Too many results/I needed to refine my search









LNH2395A04 Not enough results









LNH2395A05 Returned NO results H








LNH2395A06 Received error message(s) I








LNH2395A07 Search speed was too slow









LNH2395A08 I experienced a different search issue (please explain): I





LNH2396 H What search term(s) did you use?


Text area, no char limit
N Skip Logic Group* OE_Search Terms
LNH2397 I Please describe the issues and/or errors you experienced with the search feature:


Text area, no char limit
N Skip Logic Group* OE_Search Issue
LNH2398
If you could make one change/improvement to this website, what would it be?


Text area, no char limit
N
Improvements
LNH2399
Have you ever shared information found on OVC with others? LNH2399A01 Yes
Radio button, one-up vertical Single Y
Share Information



LNH2399A02 No






LNH2400
How did you learn about the OVC website? LNH2400A01 Search engine (Google, Bing, etc.)
Radio button, one-up vertical Single Y Skip Logic Group* How Found



LNH2400A02 Prior visit (or had bookmarked/saved as favorite)









LNH2400A03 Referred by another Dept. of Justice or OJP site









LNH2400A04 Referred by different website, other than DOJ or OJP sites









LNH2400A05 Social media (Twitter, Facebook, etc.)









LNH2400A06 News source (magazine/newspaper/radio/television)









LNH2400A07 Referred by a professional or academic acquaintance









LNH2400A08 As a victim, was referred by legal or law enforcement professional









LNH2400A09 As a victim, was referred by doctor, nurse, therapist, counselor, etc.









LNH2400A10 Referred by a friend or family member









LNH2400A11 Other D





LNH2401 D Please specify how you learned about this website:


Text area, no char limit
N Skip Logic Group* OE-Found
LNH2402
Do you subscribe to any email updates or RSS feeds from OVC? LNH2402A01 I subscribe to both email updates and RSS feeds from OVC
Radio button, one-up vertical Single Y
Subscribe



LNH2402A02 I subscribe only to email updates









LNH2402A03 I subscribe only to RSS feeds









LNH2402A04 No, I am not interested at this time









LNH2402A05 No, but I intend to use at least one of them in the future






LNH2403
Do you ever access the Internet using a mobile phone or tablet? LNH2403A01 Yes A, B Radio button, one-up vertical Single Y Skip Logic Group Access Mobile Internet



LNH2403A02 No






LNH2404 A Which of the following devices do you have? LNH2404A01 A SmartPhone W Check-box, one-up vertical Multi Y Skip Logic Group Phone or Tablet



LNH2404A02 A tablet X








LNH2404A03 None of these






LNH2405 W Specifically, which type of mobile phone do you have? LNH2405A01 iPhone
Radio button, one-up vertical Single Y Skip Logic Group Phone Type



LNH2405A02 Android









LNH2405A03 Blackberry









LNH2405A04 Another phone






LNH2406 X Specifically, which type of tablet do you have? LNH2406A01 iPad
Radio button, one-up vertical Single Y Skip Logic Group Tablet Type



LNH2406A02 Kindle









LNH2406A03 Android









LNH2406A04 Blackberry









LNH2406A05 Another tablet






LNH2407 B Have you ever accessed ANY federal website using a mobile phone or tablet? LNH2407A01 Yes C Radio button, one-up vertical Single Y Skip Logic Group Federal Mobile Site Usage



LNH2407A02 No, but I plan to do so









LNH2407A03 No, but I might in the future









LNH2407A04 No, and I don't plan to do so






LNH2408 C Have you ever accessed the OVC site using a mobile phone or tablet? LNH2408A01 Yes Y, Z Radio button, one-up vertical Single Y Skip Logic Group Mobile Site Usage



LNH2408A02 No, but I plan to do so Z








LNH2408A03 No, but I might in the future Z








LNH2408A04 No, and I don't plan to do so






LNH2409 Y What was the main reason you last visited OVC using a mobile phone or tablet?


Text area, no char limit Single N Skip Logic Group Primary Mobile Reason
LNH2410 Z What resources/additional resources might you want to access from OVC using a mobile phone or tablet?


Text area, no char limit Single N Skip Logic Group Desired Resources




























































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