765 2014 765 DOT RITA Renewal 2013

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Overview

Current Model Qsts
Current Custom Qsts
Custom Qsts 7-7-11

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Sheet 1: Current Model Qsts

Model Instance Name:
DOT RITA Survey
MID: xYwMp0UoBMIFx4FYNdd9VQ==
Date:	11/12/2009
DOT RITA Survey
Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	Content (1=Poor, 10=Excellent, Don't Know)		Satisfaction	27	Likelihood to Return (1=Very Unlikely, 10=Very Likely)
1	Please rate the accuracy of information on this site.	24	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)		How likely are you to return to this site?
2	Please rate the quality of information on this site.	25	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)	28	Recommend (1=Very Unlikely, 10=Very Likely)
3	Please rate the freshness of content on this site.	26	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close		How likely are you to recommend this site to someone else?
	Functionality (1=Poor, 10=Excellent, Don't Know)			29	Primary Resource (1=Very Unlikely, 10=Very Likely)
4	Please rate the usefulness of the features provided on this site.				How likely are you to use this site as your primary resource for obtaining information from this agency?
5	Please rate the convenience of the features on this site.
6	Please rate the variety of features on this site.
	Look and Feel (1=Poor, 10=Excellent, Don't Know)
7	Please rate the visual appeal of this site.
8	Please rate the balance of graphics and text on this site.
9	Please rate the readability of the pages on this site.
	Navigation (1=Poor, 10=Excellent, Don't Know)
10	Please rate how well the site is organized.
11	Please rate the options available for navigating this site.
12	Please rate how well the site layout helps you find what you are looking for.
13	Please rate the number of clicks to get where you want on this site.
	Site Performance (1=Poor, 10=Excellent, Don't Know)
14	Please rate how quickly pages load on this site.
15	Please rate the consistency of speed from page to page on this site.
16	Please rate the ability to load pages without getting error messages on this site.
	Online Transparency (1=Poor, 10=Excellent, Don't Know)
17	Please rate how thoroughly this website discloses information about what this agency is doing.
18	Please rate how quickly agency information is made available on this website.
19	Please rate how well information about this agency's actions can be accessed by the public on this website.
	Search (1=Poor, 10=Excellent, Don't Know)
20	Please rate the relevance of search results on this site.
21	Please rate the organization of search results on this site.
22	Please rate how well the search results help you decide what to select.
23	Please rate how well the search feature helps you to narrow the results to find what you want.

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Sheet 2: Current Custom Qsts

Model Instance Name:			red & strike-through: DELETE
DOT RITA Survey			underlined & italicized: RE-ORDER
MID: xYwMp0UoBMIFx4FYNdd9VQ==			pink: ADDITION
Date: 7/6/2011			blue + -->: REWORDING
			violet (bold): SKIP-LOGIC
DOT RITA Survey CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	Question Label
ACQDom0006100		What is/are your primary reason(s) for visiting the BTS site today? (Check all that apply)	Looking for transportation related statistics		Checkbox, one-up vertical	Multi	Y	Skip logic	Primary Reason
			Looking for transportation related publications and reports
			Other (please specify)
ACQDom0006101		For what other reason(s) did you visit the BTS site today?			Text area, no char limit		N	Skip logic	Other Reason
ACQDom0006102		What transportation information were you looking for? Please describe.			Text area, no char limit		Y		Transportation Info
AED10136		Did you find the information you were looking for on this website?	Yes	A,D	Drop down, select one	Single	Y	Skip logic	Find Info
			No
ACQDom0006103	A	Was the format of the data files adequate for your needs?	Yes		Drop down, select one	Single	Y	Skip logic	File Format
			No (please explain)	C
ACQDom0006096	C	Please explain why.			Text area, no char limit		N	Skip logic	Format Not Adequate
ACQDom0006104	D	Were the data defined and explained adequately?	Yes		Drop down, select one	Single	Y	Skip logic	Data Definition
			No
AED10138		What best describes your occupation?	Consultant/Researcher		Radio button, one-up vertical	Single	Y		Occupation
			Federal government employee
			Industry professional
			Media
			Small business owner
			State or Local government employee
			Student
			Teacher/Professor
			Trade association/Non-profit employee
			Not employed
			Other (please specify)	A				Skip logic
AED10139	A	Please describe your occupation.			Text field, no limit		N	Skip logic	Other Occupation
AED10140		On average, how frequently do you visit this site?	Almost daily		Radio button, one-up vertical	Single	Y		Frequency
			About once per week
			About once per month
			A few times per year
			Once or twice per year
			First time visitor
AED10142		What is the first improvement you think BTS should make to its website?			Text field, no limit	Single	N		One Improvement

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Sheet 3: Custom Qsts 7-7-11

Model Instance Name:			red & strike-through: DELETE
DOT RITA Survey			underlined & italicized: RE-ORDER
MID: xYwMp0UoBMIFx4FYNdd9VQ==			pink: ADDITION
Date: 7/6/2011			blue + -->: REWORDING
			violet (bold): SKIP-LOGIC
DOT RITA Survey CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	Question Label
AED10132		What is/are your primary reason(s) for visiting the site today? (Check all that apply)	Data and statistics	B	Checkbox, one-up vertical	Multi	Y	Skip logic	Primary Reason
			Publications and reports
			News and updates
			General information about RITA / BTS
			Links to other websites
			Other primary reasons (please specify)	A
AED10133	A	For what other reasons did you visit the site today?			Text field, no limit		N	Skip logic	Other Reason
AED10134	B	What transportation data were you looking for?	Airline data			Single	N	Skip logic	Transportation Data
			Freight data
			Economic data
			Passenger travel data
			Other transportation data (please specify)	A
AED10135	A	What other transportation data were you looking for?			Text field, no limit		N	Skip logic	Other Transportation Data
		What is/are your primary reason(s) for visiting the BTS site today? (Check all that apply)	Looking for transportation related statistics		Checkbox, one-up vertical	Multi	Y	Skip logic	Primary Reason
			Looking for transportation related publications and reports
			Other (please specify)
		For what other reason(s) did you visit the BTS site today?			Text area, no char limit		N	Skip logic	Other Reason
		What transportation information were you looking for? Please describe.			Text area, no char limit		Y		Transportation Info
AED10136		Did you find the information you were looking for on this website?	Yes	A,D	Drop down, select one	Single	Y	Skip logic	Find Info
			No	B
AED10137	B	If not, what information were you looking for?			Text field, no limit		N	Skip logic	Did Not Find
	A	Was the format of the data files adequate for your needs?	Yes		Drop down, select one	Single	Y	Skip logic	File Format
			No (please explain)	C
	C	Please explain why.			Text area, no char limit		N	Skip logic	Format Not Adequate
	D	Were the data defined and explained adequately?	Yes		Drop down, select one	Single	Y	Skip logic	Data Definition
			No
AED10138		What best describes your occupation?	Consultant/Researcher		Radio button, one-up vertical	Single	Y		Occupation
			Federal government employee
			Industry professional
			Media
			Small business owner
			State or Local government employee
			Student
			Teacher/Professor
			Trade association/Non-profit employee
			Not employed
			Other (please specify)	A				Skip logic
AED10139	A	Please describe your occupation.			Text field, no limit		N	Skip logic	Other Occupation
AED10140		On average, how frequently do you visit this site?	Almost daily		Radio button, one-up vertical	Single	Y		Frequency
			About once per week
			About once per month
			A few times per year
			Once or twice per year
			First time visitor
			Less than once per year
AED10141		Are there any other products (data, analysis, publications) not currently available that you would like to see BTS provide?			Text field, no limit	Single	N		Product NOT Available
AED10142		What is the first improvement you think BTS should make to its website?			Text field, no limit	Single	N		One Improvement