773 2014 773 TreasuryDirect 2013
American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys
2014 773 TreasuryDirect 2013_1-31-14.xlsx
2014 755 SSA Diagnostic Survey - 775 USPTO Mobile 2013
OMB: 1090-0008
⚠️ Notice: This form may be outdated. More recent filings and information on OMB 1090-0008 can be found here:
Document [xlsx]
Download: xlsx | pdf
Current Custom Qsts
Current Custom Qsts (6-18-13)
Custom Qsts (10-29-12)
Custom Qsts 1-19-12
Custom Qsts 9-29-09
Overview
Current Model QstsCurrent Custom Qsts
Current Custom Qsts (6-18-13)
Custom Qsts (10-29-12)
Custom Qsts 1-19-12
Custom Qsts 9-29-09
Sheet 1: Current Model Qsts
| Model Instance Name: | ||||||
| TreasuryDirect Satisfaction Survey | ||||||
| MID: NBZsgUZJohJxkpd1gRZQtA== | ||||||
| Date: 2/1/13 | ||||||
| TreasuryDirect Satisfaction Survey MODEL QUESTION LIST | ||||||
| Model questions utilize the ACSI methodology to determine scores and impacts | ||||||
| ELEMENTS (drivers of satisfaction) | CUSTOMER SATISFACTION | FUTURE BEHAVIORS | ||||
| Content (1=Poor, 10=Excellent, Don't Know) | Satisfaction | Likelihood to Return (1=Very Unlikely, 10=Very Likely) | ||||
| 1 | Please rate the accuracy of information on this site. | 24 | What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied) |
27 | How likely are you to return to this site? | |
| 2 | Please rate the quality of information on this site. | 25 | How well does this site meet your expectations? (1=Falls Short, 10=Exceeds) |
Recommend (1=Very Unlikely, 10=Very Likely) | ||
| 3 | Please rate the freshness of content on this site. | 26 | How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close) |
28 | How likely are you to recommend this agency to someone else? | |
| Functionality (1=Poor, 10=Excellent, Don't Know) | Primary Resource (1=Very Unlikely, 10=Very Likely) | |||||
| 4 | Please rate the usefulness of the features provided on this site. | 29 | How likely are you to use this site as your primary resource for obtaining information from this organization? | |||
| 5 | Please rate the convenience of the features on this site. | |||||
| 6 | Please rate the variety of features on this site. | |||||
| Look and Feel (1=Poor, 10=Excellent, Don't Know) | ||||||
| 7 | Please rate the visual appeal of this site. | |||||
| 8 | Please rate the balance of graphics and text on this site. | |||||
| 9 | Please rate the readability of the pages on this site. | 
|
|
|||
| Navigation (1=Poor, 10=Excellent, Don't Know) | ||||||
| 10 | Please rate how well the site is organized. | |||||
| 11 | Please rate the options available for navigating this site. | |||||
| 12 | Please rate how well the site layout helps you find what you are looking for. | |||||
| 13 | Please rate the number of clicks to get where you want on this site. | |||||
| Search (1=Poor, 10=Excellent, Don't Know) | ||||||
| 14 | Please rate the relevance of search results on this site. | |||||
| 15 | Please rate the organization of search results on this site. | |||||
| 16 | Please rate how well the search results help you decide what to select. | |||||
| 17 | Please rate how well the search feature helps you to narrow the results to find what you want. | |||||
| Site Performance (1=Poor, 10=Excellent, Don't Know) | ||||||
| 18 | Please rate how quickly pages load on this site. | |||||
| 19 | Please rate the consistency of speed from page to page on this site. | |||||
| 20 | Please rate the ability to load pages without getting error messages on this site. | |||||
| Account Setup (1=Poor, 10=Excellent, Don't Know) | ||||||
| 21 | Please rate how easy it is to set up an account on this site. | |||||
| 22 | Please rate the clarity of the instructions for account setup on this site. | |||||
| 23 | Please rate the ease of choosing/modifying your password on this site. | |||||
Sheet 2: Current Custom Qsts
| Model Instance Name: | |||||||||
| TreasuryDirect Satisfaction Survey | underlined & italicized: RE-ORDER | ||||||||
| MID: NBZsgUZJohJxkpd1gRZQtA== | pink: ADDITION | ||||||||
| Date: 6/17/2013 | blue + -->: REWORDING | ||||||||
| TreasuryDirect Satisfaction Survey CUSTOM QUESTION LIST | |||||||||
| QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Label |
| 235 | How frequently do you visit this site? | First time | Drop down, select one | single | Y | ||||
| More than once a day | |||||||||
| Daily | |||||||||
| About once a week | |||||||||
| About once a month | |||||||||
| Every 6 months or less | |||||||||
| 6405 | What best describes your role in visiting this site? | Individual saver/investor | Drop down, select one | single | Y | ||||
| Bank or credit union representative | |||||||||
| Member of the press | |||||||||
| Financial planner | |||||||||
| Pension fund manager | |||||||||
| Hedge fund manager | |||||||||
| Broker | |||||||||
| Primary dealer | |||||||||
| Research analyst | |||||||||
| Other | |||||||||
| 6406 | What is your primary reason for visiting the site today? | Perform research (i.e., gather information) | B | Radio button, one-up vertical | single | Y | |||
| Purchase a Treasury security | |||||||||
| Open a TreasuryDirect account for myself | D,E | ||||||||
| Assist someone else in opening a TreasuryDirect account | |||||||||
| Access my TreasuryDirect account | D,E | ||||||||
| Find info on exchanging paper savings bonds for electronic securities | |||||||||
| Browsing the site | |||||||||
| Other | A | ||||||||
| 7471 | A | If you answered "Other" above, please specify other reason for visiting the site. | Text area, no char limit | N | |||||
| 6407 | B | If you answered "Perform research (i.e., gather information)" above, which of the following best describes the topic that you are researching on our site today? | Find ways to save for college or other goals | Radio button, one-up vertical | single | N | |||
| Learn about Treasury securities | |||||||||
| Check rates | |||||||||
| Learn about TreasuryDirect | |||||||||
| Learn about T-bills, notes or TIPS | |||||||||
| View the auction calendar | |||||||||
| Learn about savings bonds | |||||||||
| Calculate the current value of savings bonds owned | |||||||||
| Learn how to exchange paper savings bonds for electronic securities | |||||||||
| Other | C | ||||||||
| 7472 | C | If you answered "Other" above, please specify other topic researched on the site. | Text area, no char limit | N | |||||
| 7473 | D | If you indicated "access my TreasuryDirect account" or "Open a TreasuryDirect account" as your primary reason for visiting the site today, please tell us how useful are the user instructions within this application. | Very useful | Drop down, select one | single | N | |||
| Somewhat useful | |||||||||
| Not very useful | |||||||||
| Not at all useful | |||||||||
| Don't know | |||||||||
| 7474 | E | If you "accessed your TreasuryDirect account" or "opened a TreasuryDirect account" today, how easy was it to utilize the account features and navigate through the steps? | Very easy | Drop down, select one | single | N | |||
| Somewhat easy | |||||||||
| Somewhat difficult | |||||||||
| Very difficult | |||||||||
| Don't know | |||||||||
| 6408 | What source brought you to our site? | Search engine | Radio button, one-up vertical | single | Y | ||||
| Another website/link | |||||||||
| Media/news story | |||||||||
| Other government site | |||||||||
| Site bookmarked | |||||||||
| Referral from a friend/family/colleague/banker | |||||||||
| Brochure, flyer, poster, or other printed material | |||||||||
| Other | A | ||||||||
| 7475 | A | If you answered "Other" above, please specify other source. | Text area, no char limit | N | |||||
| 6409 | Did you find what you were looking for? | Yes | Drop down, select one | single | Y | Skip Logic Group | |||
| No | A | ||||||||
| Partially | |||||||||
| 7822 | A | If you didn't find what you were looking for, please specify the information wanted. | Text area, no char limit | N | |||||
| 6410 | What method are you using to locate the information? | Navigating through the Web pages | X | Drop down, select one | single | Y | Skip Logic Group | ||
| Site Map | X | ||||||||
| Search feature | Y,Z | ||||||||
| Categories on the top navigation bar | X | ||||||||
| Categories on the left navigation bar | X | ||||||||
| Quick Links | X | ||||||||
| All of the above | X,Y,Z | ||||||||
| Other | |||||||||
| 7211 | Y | If you used the site's search feature today, which of the following describes your experience with the search feature? | Descriptions of results were helpful | Drop down, select one | single | N | |||
| Descriptions of results were not helpful | A | ||||||||
| Returned too many results | |||||||||
| Returned not enough results | |||||||||
| Returned results that were too similar/redundant | |||||||||
| I was not sure what words to use in my search | |||||||||
| Search required too many refinements to get to what I wanted | B | ||||||||
| Results were not relevant to my search terms/needs | A | ||||||||
| Search speed was too slow | |||||||||
| Other | |||||||||
| KFB02170 | A | What specific search term(s) did you use in your search today to find the information you are looking for? | Text area, no char limit | N | |||||
| KFB02171 | B | If you had to refine your initial search results, how many times did you have to refine them to get the information you were looking for? | 1 to 2 times | Drop down, select one | single | Y | |||
| 3 to 4 times | |||||||||
| 5 or more times | |||||||||
| Can’t recall | |||||||||
| KFB02172 | Z | Please rate how satisfied you are with the keyword search function of this website. | 1=Not very satisfied | Radio button, scale, has don't know | single | Y | |||
| 2 | |||||||||
| 3 | |||||||||
| 4 | |||||||||
| 5 | |||||||||
| 6 | |||||||||
| 7 | |||||||||
| 8 | |||||||||
| 9 | |||||||||
| 10=Very satisfied | |||||||||
| Don't know | |||||||||
| 7476 | X | What type of difficulty, if any, did you encounter with the navigation process? | Encountered no difficulties with the navigation | Drop down, select one | single | N | |||
| Could not determine the best link on most pages | |||||||||
| Could not navigate back to previous information | |||||||||
| Would often feel lost, not know where I was | |||||||||
| Had difficulty finding related information | |||||||||
| Too many links or navigational choices | |||||||||
| Links did not take me where I expected | |||||||||
| Could not get started or did not know where to begin | |||||||||
| Had difficulty finding detailed information | |||||||||
| Had technical difficulties (e.g. broken links, error messages) | |||||||||
| Navigation did not support what I was trying to accomplish | |||||||||
| Navigated to the general area but could not find the specific information I needed | |||||||||
| Other | |||||||||
| 6411 | Which method is most helpful to you? | Navigating through the Web pages | Drop down, select one | single | Y | ||||
| Site Map | |||||||||
| Search feature | |||||||||
| Categories on the top navigation bar | |||||||||
| Categories on the left navigation bar | |||||||||
| Quick Links | |||||||||
| Other | |||||||||
| 6412 | What other information would you like to see on our site? | More information on Treasury securities | Radio button, one-up vertical | single | Y | ||||
| More information on TreasuryDirect | |||||||||
| Better instructions on using TreasuryDirect | B | ||||||||
| Other | A | ||||||||
| 6413 | A | If you answered "Other" above, please specify other information. | Text area, no char limit | N | |||||
| 7829 | B | If you answered “better instructions on using TreasuryDirect” above, please provide some specifics of how can we improve the instructions to make it easier for you to use the TreasuryDirect site. | Text area, no char limit | N | |||||
| ACQLiv0010377 | Please rate the clarity of the wording on this site. | 1=Poor | Radio button, scale, has don't know | single | Y | Clarity of wording | |||
| 2 | |||||||||
| 3 | |||||||||
| 4 | |||||||||
| 5 | |||||||||
| 6 | |||||||||
| 7 | |||||||||
| 8 | |||||||||
| 9 | |||||||||
| 10=Excellent | |||||||||
| Don't know | |||||||||
| ACQLiv0010379 | Please rate how well you understand the wording on this site. | 1=Poor | Radio button, scale, has don't know | single | Y | Understand wording | |||
| 2 | |||||||||
| 3 | |||||||||
| 4 | |||||||||
| 5 | |||||||||
| 6 | |||||||||
| 7 | |||||||||
| 8 | |||||||||
| 9 | |||||||||
| 10=Excellent | |||||||||
| Don't know | |||||||||
| ACQLiv0010380 | Please rate this site on its use of short, clear sentences. | 1=Poor | Radio button, scale, has don't know | single | Y | Clear sentences | |||
| 2 | |||||||||
| 3 | |||||||||
| 4 | |||||||||
| 5 | |||||||||
| 6 | |||||||||
| 7 | |||||||||
| 8 | |||||||||
| 9 | |||||||||
| 10=Excellent | |||||||||
| Don't know | |||||||||
| ACQLiv0010381 | How likely are you to discourage others from doing business with this agency? | 1=Very unlikely | Radio button, scale, no don't know | single | Y | Word of mouth | |||
| 2 | |||||||||
| 3 | |||||||||
| 4 | |||||||||
| 5 | |||||||||
| 6 | |||||||||
| 7 | |||||||||
| 8 | |||||||||
| 9 | |||||||||
| 10=Very Likely | |||||||||
| ACQhar0017592 | Do you ever access the Internet using a mobile phone or tablet? | Yes | A, B | Radio button, one-up vertical | Single | Y | Access Mobile Internet | ||
| No | |||||||||
| ACQhar0017593 | A | Which of the following devices do you have? | A SmartPhone | W | Radio button, one-up vertical | Multi | Y | Phone or Tablet | |
| A tablet | X | ||||||||
| None of these | |||||||||
| ACQhar0017595 | W | Specifically, which type of mobile phone do you have? | iPhone | Radio button, one-up vertical | Single | Y | Phone Type | ||
| Android | |||||||||
| Blackberry | |||||||||
| Another phone | |||||||||
| ACQhar0017616 | X | Specifically, which type of tablet do you have? | iPad | Radio button, one-up vertical | Single | Y | Tablet Type | ||
| Kindle | |||||||||
| Android | |||||||||
| Blackberry | |||||||||
| Another tablet | |||||||||
| ACQhar0017594 | B | Have you ever accessed ANY federal website using a mobile phone or tablet? | Yes | C | Radio button, one-up vertical | Single | Y | Federal Mobile Site Usage | |
| No, but I plan to do so | |||||||||
| No, but I might in the future | |||||||||
| No, and I don't plan to do so | |||||||||
| ACQhar0017617 | C | Have you ever accessed TreasuryDirect's site using a mobile phone or tablet? | Yes | Y, Z | Radio button, one-up vertical | Single | Y | Mobile Site Usage | |
| No, but I plan to do so | Z | ||||||||
| No, but I might in the future | Z | ||||||||
| No, and I don't plan to do so | |||||||||
| ACQhar0017618 | Y | What was the main reason you last visited TreasuryDirect using a mobile phone or tablet? | Text area, no char limit | N | Primary Reason | ||||
| ACQhar0017619 | Z | What resources/additional resources might you want to access from TreasuryDirect using a mobile phone or tablet? | Text area, no char limit | N | Desired Resources | ||||
| 6414 | If you could make one improvement to this site, what would it be? | Text area, no char limit | N | ||||||
| AED08473 | Which of the following do you use to connect to the Internet? | Dial-up service | Drop down, select one | single | N | ||||
| DSL or cable modem | |||||||||
| T-1 or T-3 (High Speed local area network) | |||||||||
| 6415 | What is your gender? | Female | Drop down, select one | single | N | ||||
| Male | |||||||||
| 6416 | Which range best describes your age? | Under 18 | Drop down, select one | single | N | ||||
| 18-24 | |||||||||
| 25-34 | |||||||||
| 35-44 | |||||||||
| 45-54 | |||||||||
| 55-64 | |||||||||
| 65-74 | |||||||||
| 75-84 | |||||||||
| 85 or older | |||||||||
| 6417 | Which of the following indicates the highest level of education you have completed? | Grade school or some high school | Drop down, select one | single | N | ||||
| High school graduate or GED | |||||||||
| Some college/vocational school | |||||||||
| College graduate | |||||||||
| Some postgraduate school | |||||||||
| Graduate/professional degree | |||||||||
Sheet 3: Current Custom Qsts (6-18-13)
| Model Instance Name: | |||||||||
| TreasuryDirect Satisfaction Survey | underlined & italicized: RE-ORDER | ||||||||
| MID: NBZsgUZJohJxkpd1gRZQtA== | pink: ADDITION | ||||||||
| Date: 6/17/2013 | blue + -->: REWORDING | ||||||||
| TreasuryDirect Satisfaction Survey CUSTOM QUESTION LIST | |||||||||
| QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Label |
| 235 | How frequently do you visit this site? | First time | Drop down, select one | single | Y | ||||
| More than once a day | |||||||||
| Daily | |||||||||
| About once a week | |||||||||
| About once a month | |||||||||
| Every 6 months or less | |||||||||
| 6405 | What best describes your role in visiting this site? | Individual saver/investor | Drop down, select one | single | Y | ||||
| Bank or credit union representative | |||||||||
| Member of the press | |||||||||
| Financial planner | |||||||||
| Pension fund manager | |||||||||
| Hedge fund manager | |||||||||
| Broker | |||||||||
| Primary dealer | |||||||||
| Research analyst | |||||||||
| Other | |||||||||
| 6406 | What is your primary reason for visiting the site today? | Perform research (i.e., gather information) | B | Radio button, one-up vertical | single | Y | |||
| Purchase a Treasury security | |||||||||
| Open a TreasuryDirect account for myself | D,E | ||||||||
| Assist someone else in opening a TreasuryDirect account | |||||||||
| Access my TreasuryDirect account | D,E | ||||||||
| Find info on exchanging paper savings bonds for electronic securities | |||||||||
| Browsing the site | |||||||||
| Other | A | ||||||||
| 7471 | A | If you answered "Other" above, please specify other reason for visiting the site. | Text area, no char limit | N | |||||
| 6407 | B | If you answered "Perform research (i.e., gather information)" above, which of the following best describes the topic that you are researching on our site today? | Find ways to save for college or other goals | Radio button, one-up vertical | single | N | |||
| Learn about Treasury securities | |||||||||
| Check rates | |||||||||
| Learn about TreasuryDirect | |||||||||
| Learn about T-bills, notes or TIPS | |||||||||
| View the auction calendar | |||||||||
| Learn about savings bonds | |||||||||
| Calculate the current value of savings bonds owned | |||||||||
| Learn how to exchange paper savings bonds for electronic securities | |||||||||
| Other | C | ||||||||
| 7472 | C | If you answered "Other" above, please specify other topic researched on the site. | Text area, no char limit | N | |||||
| 7473 | D | If you indicated "access my TreasuryDirect account" or "Open a TreasuryDirect account" as your primary reason for visiting the site today, please tell us how useful are the user instructions within this application. | Very useful | Drop down, select one | single | N | |||
| Somewhat useful | |||||||||
| Not very useful | |||||||||
| Not at all useful | |||||||||
| Don't know | |||||||||
| 7474 | E | If you "accessed your TreasuryDirect account" or "opened a TreasuryDirect account" today, how easy was it to utilize the account features and navigate through the steps? | Very easy | Drop down, select one | single | N | |||
| Somewhat easy | |||||||||
| Somewhat difficult | |||||||||
| Very difficult | |||||||||
| Don't know | |||||||||
| 6408 | What source brought you to our site? | Search engine | Radio button, one-up vertical | single | Y | ||||
| Another website/link | |||||||||
| Media/news story | |||||||||
| Other government site | |||||||||
| Site bookmarked | |||||||||
| Referral from a friend/family/colleague/banker | |||||||||
| Brochure, flyer, poster, or other printed material | |||||||||
| Other | A | ||||||||
| 7475 | A | If you answered "Other" above, please specify other source. | Text area, no char limit | N | |||||
| 6409 | Did you find what you were looking for? | Yes | Drop down, select one | single | Y | Skip Logic Group | |||
| No | A | ||||||||
| Partially | |||||||||
| 7822 | A | If you didn't find what you were looking for, please specify the information wanted. | Text area, no char limit | N | |||||
| 6410 | What method are you using to locate the information? | Navigating through the Web pages | X | Drop down, select one | single | Y | Skip Logic Group | ||
| Site Map | X | ||||||||
| Search feature | Y,Z | ||||||||
| Categories on the top navigation bar | X | ||||||||
| Categories on the left navigation bar | X | ||||||||
| Quick Links | X | ||||||||
| All of the above | X,Y,Z | ||||||||
| Other | |||||||||
| 7211 | Y | If you used the site's search feature today, which of the following describes your experience with the search feature? | Descriptions of results were helpful | Drop down, select one | single | N | |||
| Descriptions of results were not helpful | A | ||||||||
| Returned too many results | |||||||||
| Returned not enough results | |||||||||
| Returned results that were too similar/redundant | |||||||||
| I was not sure what words to use in my search | |||||||||
| Search required too many refinements to get to what I wanted | B | ||||||||
| Results were not relevant to my search terms/needs | A | ||||||||
| Search speed was too slow | |||||||||
| Other | |||||||||
| KFB02170 | A | What specific search term(s) did you use in your search today to find the information you are looking for? | Text area, no char limit | N | |||||
| KFB02171 | B | If you had to refine your initial search results, how many times did you have to refine them to get the information you were looking for? | 1 to 2 times | Drop down, select one | single | Y | |||
| 3 to 4 times | |||||||||
| 5 or more times | |||||||||
| Can’t recall | |||||||||
| KFB02172 | Z | Please rate how satisfied you are with the keyword search function of this website. | 1=Not very satisfied | Radio button, scale, has don't know | single | Y | |||
| 2 | |||||||||
| 3 | |||||||||
| 4 | |||||||||
| 5 | |||||||||
| 6 | |||||||||
| 7 | |||||||||
| 8 | |||||||||
| 9 | |||||||||
| 10=Very satisfied | |||||||||
| Don't know | |||||||||
| 7476 | X | What type of difficulty, if any, did you encounter with the navigation process? | Encountered no difficulties with the navigation | Drop down, select one | single | N | |||
| Could not determine the best link on most pages | |||||||||
| Could not navigate back to previous information | |||||||||
| Would often feel lost, not know where I was | |||||||||
| Had difficulty finding related information | |||||||||
| Too many links or navigational choices | |||||||||
| Links did not take me where I expected | |||||||||
| Could not get started or did not know where to begin | |||||||||
| Had difficulty finding detailed information | |||||||||
| Had technical difficulties (e.g. broken links, error messages) | |||||||||
| Navigation did not support what I was trying to accomplish | |||||||||
| Navigated to the general area but could not find the specific information I needed | |||||||||
| Other | |||||||||
| 6411 | Which method is most helpful to you? | Navigating through the Web pages | Drop down, select one | single | Y | ||||
| Site Map | |||||||||
| Search feature | |||||||||
| Categories on the top navigation bar | |||||||||
| Categories on the left navigation bar | |||||||||
| Quick Links | |||||||||
| Other | |||||||||
| 6412 | What other information would you like to see on our site? | More information on Treasury securities | Radio button, one-up vertical | single | Y | ||||
| More information on TreasuryDirect | |||||||||
| Better instructions on using TreasuryDirect | B | ||||||||
| Other | A | ||||||||
| 6413 | A | If you answered "Other" above, please specify other information. | Text area, no char limit | N | |||||
| 7829 | B | If you answered “better instructions on using TreasuryDirect” above, please provide some specifics of how can we improve the instructions to make it easier for you to use the TreasuryDirect site. | Text area, no char limit | N | |||||
| ACQLiv0010377 | Please rate the clarity of the wording on this site. | 1=Poor | Radio button, scale, has don't know | single | Y | Clarity of wording | |||
| 2 | |||||||||
| 3 | |||||||||
| 4 | |||||||||
| 5 | |||||||||
| 6 | |||||||||
| 7 | |||||||||
| 8 | |||||||||
| 9 | |||||||||
| 10=Excellent | |||||||||
| Don't know | |||||||||
| ACQLiv0010379 | Please rate how well you understand the wording on this site. | 1=Poor | Radio button, scale, has don't know | single | Y | Understand wording | |||
| 2 | |||||||||
| 3 | |||||||||
| 4 | |||||||||
| 5 | |||||||||
| 6 | |||||||||
| 7 | |||||||||
| 8 | |||||||||
| 9 | |||||||||
| 10=Excellent | |||||||||
| Don't know | |||||||||
| ACQLiv0010380 | Please rate this site on its use of short, clear sentences. | 1=Poor | Radio button, scale, has don't know | single | Y | Clear sentences | |||
| 2 | |||||||||
| 3 | |||||||||
| 4 | |||||||||
| 5 | |||||||||
| 6 | |||||||||
| 7 | |||||||||
| 8 | |||||||||
| 9 | |||||||||
| 10=Excellent | |||||||||
| Don't know | |||||||||
| ACQLiv0010381 | How likely are you to discourage others from doing business with this agency? | 1=Very unlikely | Radio button, scale, no don't know | single | Y | Word of mouth | |||
| 2 | |||||||||
| 3 | |||||||||
| 4 | |||||||||
| 5 | |||||||||
| 6 | |||||||||
| 7 | |||||||||
| 8 | |||||||||
| 9 | |||||||||
| 10=Very Likely | |||||||||
| ACQhar0017592 | Do you ever access the Internet using a mobile phone or tablet? | Yes | A, B | Radio button, one-up vertical | Single | Y | Access Mobile Internet | ||
| No | |||||||||
| ACQhar0017593 | A | Which of the following devices do you have? | A SmartPhone | W | Radio button, one-up vertical | Multi | Y | Phone or Tablet | |
| A tablet | X | ||||||||
| None of these | |||||||||
| ACQhar0017595 | W | Specifically, which type of mobile phone do you have? | iPhone | Radio button, one-up vertical | Single | Y | Phone Type | ||
| Android | |||||||||
| Blackberry | |||||||||
| Another phone | |||||||||
| ACQhar0017616 | X | Specifically, which type of tablet do you have? | iPad | Radio button, one-up vertical | Single | Y | Tablet Type | ||
| Kindle | |||||||||
| Android | |||||||||
| Blackberry | |||||||||
| Another tablet | |||||||||
| ACQhar0017594 | B | Have you ever accessed ANY federal website using a mobile phone or tablet? | Yes | C | Radio button, one-up vertical | Single | Y | Federal Mobile Site Usage | |
| No, but I plan to do so | |||||||||
| No, but I might in the future | |||||||||
| No, and I don't plan to do so | |||||||||
| ACQhar0017617 | C | Have you ever accessed TreasuryDirect's site using a mobile phone or tablet? | Yes | Y, Z | Radio button, one-up vertical | Single | Y | Mobile Site Usage | |
| No, but I plan to do so | Z | ||||||||
| No, but I might in the future | Z | ||||||||
| No, and I don't plan to do so | |||||||||
| ACQhar0017618 | Y | What was the main reason you last visited TreasuryDirect using a mobile phone or tablet? | Text area, no char limit | N | Primary Reason | ||||
| ACQhar0017619 | Z | What resources/additional resources might you want to access from TreasuryDirect using a mobile phone or tablet? | Text area, no char limit | N | Desired Resources | ||||
| 6414 | If you could make one improvement to this site, what would it be? | Text area, no char limit | N | ||||||
| AED08473 | Which of the following do you use to connect to the Internet? | Dial-up service | Drop down, select one | single | N | ||||
| DSL or cable modem | |||||||||
| T-1 or T-3 (High Speed local area network) | |||||||||
| 6415 | What is your gender? | Female | Drop down, select one | single | N | ||||
| Male | |||||||||
| 6416 | Which range best describes your age? | Under 18 | Drop down, select one | single | N | ||||
| 18-24 | |||||||||
| 25-34 | |||||||||
| 35-44 | |||||||||
| 45-54 | |||||||||
| 55-64 | |||||||||
| 65-74 | |||||||||
| 75-84 | |||||||||
| 85 or older | |||||||||
| 6417 | Which of the following indicates the highest level of education you have completed? | Grade school or some high school | Drop down, select one | single | N | ||||
| High school graduate or GED | |||||||||
| Some college/vocational school | |||||||||
| College graduate | |||||||||
| Some postgraduate school | |||||||||
| Graduate/professional degree | |||||||||
Sheet 4: Custom Qsts (10-29-12)
| Model Instance Name: | |||||||||
| TreasuryDirect Satisfaction Survey | underlined & italicized: RE-ORDER | ||||||||
| MID: NBZsgUZJohJxkpd1gRZQtA== | pink: ADDITION | ||||||||
| Date: 10/26/12 | blue + -->: REWORDING | ||||||||
| TreasuryDirect Satisfaction Survey CUSTOM QUESTION LIST | |||||||||
| QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Label |
| 235 | How frequently do you visit this site? | First time | Drop down, select one | single | Y | ||||
| More than once a day | |||||||||
| Daily | |||||||||
| About once a week | |||||||||
| About once a month | |||||||||
| Every 6 months or less | |||||||||
| 6405 | What best describes your role in visiting this site? | Individual saver/investor | Drop down, select one | single | Y | ||||
| Bank or credit union representative | |||||||||
| Member of the press | |||||||||
| Financial planner | |||||||||
| Pension fund manager | |||||||||
| Hedge fund manager | |||||||||
| Broker | |||||||||
| Primary dealer | |||||||||
| Research analyst | |||||||||
| Other | |||||||||
| 6406 | What is your primary reason for visiting the site today? | Perform research (i.e., gather information) | B | Radio button, one-up vertical | single | Y | |||
| Purchase a Treasury security | |||||||||
| Open a TreasuryDirect account for myself | D,E | ||||||||
| Assist someone else in opening a TreasuryDirect account | |||||||||
| Access my TreasuryDirect account | D,E | ||||||||
| Find info on exchanging paper savings bonds for electronic securities | |||||||||
| Browsing the site | |||||||||
| Other | A | ||||||||
| 7471 | A | If you answered "Other" above, please specify other reason for visiting the site. | Text area, no char limit | N | |||||
| 6407 | B | If you answered "Perform research (i.e., gather information)" above, which of the following best describes the topic that you are researching on our site today? | Find ways to save for college or other goals | Radio button, one-up vertical | single | N | |||
| Learn about Treasury securities | |||||||||
| Check rates | |||||||||
| Learn about TreasuryDirect | |||||||||
| Learn about T-bills, notes or TIPS | |||||||||
| View the auction calendar | |||||||||
| Learn about savings bonds | |||||||||
| Calculate the current value of savings bonds owned | |||||||||
| Learn how to exchange paper savings bonds for electronic securities | |||||||||
| Other | C | ||||||||
| 7472 | C | If you answered "Other" above, please specify other topic researched on the site. | Text area, no char limit | N | |||||
| 7473 | D | If you indicated "access my TreasuryDirect account" or "Open a TreasuryDirect account" as your primary reason for visiting the site today, please tell us how useful are the user instructions within this application. | Very useful | Drop down, select one | single | N | |||
| Somewhat useful | |||||||||
| Not very useful | |||||||||
| Not at all useful | |||||||||
| Don't know | |||||||||
| 7474 | E | If you "accessed your TreasuryDirect account" or "opened a TreasuryDirect account" today, how easy was it to utilize the account features and navigate through the steps? | Very easy | Drop down, select one | single | N | |||
| Somewhat easy | |||||||||
| Somewhat difficult | |||||||||
| Very difficult | |||||||||
| Don't know | |||||||||
| 6408 | What source brought you to our site? | Search engine | Radio button, one-up vertical | single | Y | ||||
| Another website/link | |||||||||
| Media/news story | |||||||||
| Other government site | |||||||||
| Site bookmarked | |||||||||
| Referral from a friend/family/colleague/banker | |||||||||
| Brochure, flyer, poster, or other printed material | |||||||||
| Other | A | ||||||||
| 7475 | A | If you answered "Other" above, please specify other source. | Text area, no char limit | N | |||||
| 6409 | Did you find what you were looking for? | Yes | Drop down, select one | single | Y | Skip Logic Group | |||
| No | A | ||||||||
| Partially | |||||||||
| 7822 | A | If you didn't find what you were looking for, please specify the information wanted. | Text area, no char limit | N | |||||
| 6410 | What method are you using to locate the information? | Navigating through the Web pages | X | Drop down, select one | single | Y | Skip Logic Group | ||
| Site Map | X | ||||||||
| Search feature | Y,Z | ||||||||
| Categories on the top navigation bar | X | ||||||||
| Categories on the left navigation bar | X | ||||||||
| Quick Links | X | ||||||||
| All of the above | X,Y,Z | ||||||||
| Other | |||||||||
| 7211 | Y | If you used the site's search feature today, which of the following describes your experience with the search feature? | Descriptions of results were helpful | Drop down, select one | single | N | |||
| Descriptions of results were not helpful | A | ||||||||
| Returned too many results | |||||||||
| Returned not enough results | |||||||||
| Returned results that were too similar/redundant | |||||||||
| I was not sure what words to use in my search | |||||||||
| Search required too many refinements to get to what I wanted | B | ||||||||
| Results were not relevant to my search terms/needs | A | ||||||||
| Search speed was too slow | |||||||||
| Other | |||||||||
| KFB02170 | A | What specific search term(s) did you use in your search today to find the information you are looking for? | Text area, no char limit | N | |||||
| KFB02171 | B | If you had to refine your initial search results, how many times did you have to refine them to get the information you were looking for? | 1 to 2 times | Drop down, select one | single | Y | |||
| 3 to 4 times | |||||||||
| 5 or more times | |||||||||
| Can’t recall | |||||||||
| KFB02172 | Z | Please rate how satisfied you are with the keyword search function of this website. | 1=Not very satisfied | Radio button, scale, has don't know | single | Y | |||
| 2 | |||||||||
| 3 | |||||||||
| 4 | |||||||||
| 5 | |||||||||
| 6 | |||||||||
| 7 | |||||||||
| 8 | |||||||||
| 9 | |||||||||
| 10=Very satisfied | |||||||||
| Don't know | |||||||||
| 7476 | X | What type of difficulty, if any, did you encounter with the navigation process? | Encountered no difficulties with the navigation | Drop down, select one | single | N | |||
| Could not determine the best link on most pages | |||||||||
| Could not navigate back to previous information | |||||||||
| Would often feel lost, not know where I was | |||||||||
| Had difficulty finding related information | |||||||||
| Too many links or navigational choices | |||||||||
| Links did not take me where I expected | |||||||||
| Could not get started or did not know where to begin | |||||||||
| Had difficulty finding detailed information | |||||||||
| Had technical difficulties (e.g. broken links, error messages) | |||||||||
| Navigation did not support what I was trying to accomplish | |||||||||
| Navigated to the general area but could not find the specific information I needed | |||||||||
| Other | |||||||||
| 6411 | Which method is most helpful to you? | Navigating through the Web pages | Drop down, select one | single | Y | ||||
| Site Map | |||||||||
| Search feature | |||||||||
| Categories on the top navigation bar | |||||||||
| Categories on the left navigation bar | |||||||||
| Quick Links | |||||||||
| Other | |||||||||
| 6412 | What other information would you like to see on our site? | More information on Treasury securities | Radio button, one-up vertical | single | Y | ||||
| More information on TreasuryDirect | |||||||||
| Better instructions on using TreasuryDirect | B | ||||||||
| Other | A | ||||||||
| 6413 | A | If you answered "Other" above, please specify other information. | Text area, no char limit | N | |||||
| 7829 | B | If you answered “better instructions on using TreasuryDirect” above, please provide some specifics of how can we improve the instructions to make it easier for you to use the TreasuryDirect site. | Text area, no char limit | N | |||||
| ACQLiv0010377 | Please rate the clarity of the wording on this site. | 1=Poor | Radio button, scale, has don't know | single | Y | Clarity of wording | |||
| 2 | |||||||||
| 3 | |||||||||
| 4 | |||||||||
| 5 | |||||||||
| 6 | |||||||||
| 7 | |||||||||
| 8 | |||||||||
| 9 | |||||||||
| 10=Excellent | |||||||||
| Don't know | |||||||||
| ACQLiv0010379 | Please rate how well you understand the wording on this site. | 1=Poor | Radio button, scale, has don't know | single | Y | Understand wording | |||
| 2 | |||||||||
| 3 | |||||||||
| 4 | |||||||||
| 5 | |||||||||
| 6 | |||||||||
| 7 | |||||||||
| 8 | |||||||||
| 9 | |||||||||
| 10=Excellent | |||||||||
| Don't know | |||||||||
| ACQLiv0010380 | Please rate this site on its use of short, clear sentences. | 1=Poor | Radio button, scale, has don't know | single | Y | Clear sentences | |||
| 2 | |||||||||
| 3 | |||||||||
| 4 | |||||||||
| 5 | |||||||||
| 6 | |||||||||
| 7 | |||||||||
| 8 | |||||||||
| 9 | |||||||||
| 10=Excellent | |||||||||
| Don't know | |||||||||
| ACQLiv0010381 | How likely are you to discourage others from doing business with this agency? | 1=Very unlikely | Radio button, scale, no don't know | single | Y | Word of mouth | |||
| 2 | |||||||||
| 3 | |||||||||
| 4 | |||||||||
| 5 | |||||||||
| 6 | |||||||||
| 7 | |||||||||
| 8 | |||||||||
| 9 | |||||||||
| 10=Very Likely | |||||||||
| Do you ever access the Internet using a mobile phone or tablet? | Yes | A, B | Radio button, one-up vertical | Single | Y | Access Mobile Internet | |||
| No | |||||||||
| A | Which of the following devices do you have? | A SmartPhone | W | Radio button, one-up vertical | Multi | Y | Phone or Tablet | ||
| A tablet | X | ||||||||
| None of these | |||||||||
| W | Specifically, which type of mobile phone do you have? | iPhone | Radio button, one-up vertical | Single | Y | Phone Type | |||
| Android | |||||||||
| Blackberry | |||||||||
| Another phone | |||||||||
| X | Specifically, which type of tablet do you have? | iPad | Radio button, one-up vertical | Single | Y | Tablet Type | |||
| Kindle | |||||||||
| Android | |||||||||
| Blackberry | |||||||||
| Another tablet | |||||||||
| B | Have you ever accessed ANY federal website using a mobile phone or tablet? | Yes | C | Radio button, one-up vertical | Single | Y | Federal Mobile Site Usage | ||
| No, but I plan to do so | |||||||||
| No, but I might in the future | |||||||||
| No, and I don't plan to do so | |||||||||
| C | Have you ever accessed (agency/department)'s site using a mobile phone or tablet? | Yes | Y, Z | Radio button, one-up vertical | Single | Y | Mobile Site Usage | ||
| No, but I plan to do so | Z | ||||||||
| No, but I might in the future | Z | ||||||||
| No, and I don't plan to do so | |||||||||
| Y | What was the main reason you last visited (agency/department name) using a mobile phone or tablet? | Text area, no char limit | N | Primary Reason | |||||
| Z | What resources/additional resources might you want to access from (agency/department) using a mobile phone or tablet? | Text area, no char limit | N | Desired Resources | |||||
| 6414 | If you could make one improvement to this site, what would it be? | Text area, no char limit | N | ||||||
| AED08473 | Which of the following do you use to connect to the Internet? | Dial-up service | Drop down, select one | single | N | ||||
| DSL or cable modem | |||||||||
| T-1 or T-3 (High Speed local area network) | |||||||||
| 6415 | What is your gender? | Female | Drop down, select one | single | N | ||||
| Male | |||||||||
| 6416 | Which range best describes your age? | Under 18 | Drop down, select one | single | N | ||||
| 18-24 | |||||||||
| 25-34 | |||||||||
| 35-44 | |||||||||
| 45-54 | |||||||||
| 55-64 | |||||||||
| 65-74 | |||||||||
| 75-84 | |||||||||
| 85 or older | |||||||||
| 6417 | Which of the following indicates the highest level of education you have completed? | Grade school or some high school | Drop down, select one | single | N | ||||
| High school graduate or GED | |||||||||
| Some college/vocational school | |||||||||
| College graduate | |||||||||
| Some postgraduate school | |||||||||
| Graduate/professional degree | |||||||||
Sheet 5: Custom Qsts 1-19-12
| Model Instance Name: | |||||||||
| TreasuryDirect Satisfaction Survey | underlined & italicized: RE-ORDER | ||||||||
| MID: NBZsgUZJohJxkpd1gRZQtA== | pink: ADDITION | ||||||||
| Date: 1/6/12 | blue + -->: REWORDING | ||||||||
| TreasuryDirect Satisfaction Survey CUSTOM QUESTION LIST | |||||||||
| QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Label |
| 235 | How frequently do you visit this site? | First time | Drop down, select one | single | Y | ||||
| More than once a day | |||||||||
| Daily | |||||||||
| About once a week | |||||||||
| About once a month | |||||||||
| Every 6 months or less | |||||||||
| 6405 | What best describes your role in visiting this site? | Individual saver/investor | Drop down, select one | single | Y | ||||
| Bank or credit union representative | |||||||||
| Member of the press | |||||||||
| Financial planner | |||||||||
| Pension fund manager | |||||||||
| Hedge fund manager | |||||||||
| Broker | |||||||||
| Primary dealer | |||||||||
| Research analyst | |||||||||
| Other | |||||||||
| 6406 | What is your primary reason for visiting the site today? | Perform research (i.e., gather information) | B | Radio button, one-up vertical | single | Y | |||
| Purchase a Treasury security | |||||||||
| Open a TreasuryDirect account for myself | D,E | ||||||||
| Assist someone else in opening a TreasuryDirect account | |||||||||
| Access my TreasuryDirect account | D,E | ||||||||
| Find info on exchanging paper savings bonds for electronic securities | |||||||||
| Browsing the site | |||||||||
| Other | A | ||||||||
| 7471 | A | If you answered "Other" above, please specify other reason for visiting the site. | Text area, no char limit | N | |||||
| 6407 | B | If you answered "Perform research (i.e., gather information)" above, which of the following best describes the topic that you are researching on our site today? | Find ways to save for college or other goals | Radio button, one-up vertical | single | N | |||
| Learn about Treasury securities | |||||||||
| Check rates | |||||||||
| Learn about TreasuryDirect | |||||||||
| Learn about T-bills, notes or TIPS | |||||||||
| View the auction calendar | |||||||||
| Learn about savings bonds | |||||||||
| Calculate the current value of savings bonds owned | |||||||||
| Learn how to exchange paper savings bonds for electronic securities | |||||||||
| Other | C | ||||||||
| 7472 | C | If you answered "Other" above, please specify other topic researched on the site. | Text area, no char limit | N | |||||
| 7473 | D | If you indicated "access my TreasuryDirect account" or "Open a TreasuryDirect account" as your primary reason for visiting the site today, please tell us how useful are the user instructions within this application. | Very useful | Drop down, select one | single | N | |||
| Somewhat useful | |||||||||
| Not very useful | |||||||||
| Not at all useful | |||||||||
| Don't know | |||||||||
| 7474 | E | If you "accessed your TreasuryDirect account" or "opened a TreasuryDirect account" today, how easy was it to utilize the account features and navigate through the steps? | Very easy | Drop down, select one | single | N | |||
| Somewhat easy | |||||||||
| Somewhat difficult | |||||||||
| Very difficult | |||||||||
| Don't know | |||||||||
| 6408 | What source brought you to our site? | Search engine | Radio button, one-up vertical | single | Y | ||||
| Another website/link | |||||||||
| Media/news story | |||||||||
| Other government site | |||||||||
| Site bookmarked | |||||||||
| Referral from a friend/family/colleague/banker | |||||||||
| Brochure, flyer, poster, or other printed material | |||||||||
| Other | A | ||||||||
| 7475 | A | If you answered "Other" above, please specify other source. | Text area, no char limit | N | |||||
| 6409 | Did you find what you were looking for? | Yes | Drop down, select one | single | Y | Skip Logic Group | |||
| No | A | ||||||||
| Partially | |||||||||
| 7822 | A | If you didn't find what you were looking for, please specify the information wanted. | Text area, no char limit | N | |||||
| 6410 | What method are you using to locate the information? | Navigating through the Web pages | X | Drop down, select one | single | Y | Skip Logic Group | ||
| Site Map | X | ||||||||
| Search feature | Y,Z | ||||||||
| Categories on the top navigation bar | X | ||||||||
| Categories on the left navigation bar | X | ||||||||
| Quick Links | X | ||||||||
| All of the above | X,Y,Z | ||||||||
| Other | |||||||||
| 7211 | Y | If you used the site's search feature today, which of the following describes your experience with the search feature? | Descriptions of results were helpful | Drop down, select one | single | N | |||
| Descriptions of results were not helpful | A | ||||||||
| Returned too many results | |||||||||
| Returned not enough results | |||||||||
| Returned results that were too similar/redundant | |||||||||
| I was not sure what words to use in my search | |||||||||
| Search required too many refinements to get to what I wanted | B | ||||||||
| Results were not relevant to my search terms/needs | A | ||||||||
| Search speed was too slow | |||||||||
| Other | |||||||||
| KFB02170 | A | What specific search term(s) did you use in your search today to find the information you are looking for? | Text area, no char limit | N | |||||
| KFB02171 | B | If you had to refine your initial search results, how many times did you have to refine them to get the information you were looking for? | 1 to 2 times | Drop down, select one | single | Y | |||
| 3 to 4 times | |||||||||
| 5 or more times | |||||||||
| Can’t recall | |||||||||
| KFB02172 | Z | Please rate how satisfied you are with the keyword search function of this website. | 1=Not very satisfied | Radio button, scale, has don't know | single | Y | |||
| 2 | |||||||||
| 3 | |||||||||
| 4 | |||||||||
| 5 | |||||||||
| 6 | |||||||||
| 7 | |||||||||
| 8 | |||||||||
| 9 | |||||||||
| 10=Very satisfied | |||||||||
| Don't know | |||||||||
| 7476 | X | What type of difficulty, if any, did you encounter with the navigation process? | Encountered no difficulties with the navigation | Drop down, select one | single | N | |||
| Could not determine the best link on most pages | |||||||||
| Could not navigate back to previous information | |||||||||
| Would often feel lost, not know where I was | |||||||||
| Had difficulty finding related information | |||||||||
| Too many links or navigational choices | |||||||||
| Links did not take me where I expected | |||||||||
| Could not get started or did not know where to begin | |||||||||
| Had difficulty finding detailed information | |||||||||
| Had technical difficulties (e.g. broken links, error messages) | |||||||||
| Navigation did not support what I was trying to accomplish | |||||||||
| Navigated to the general area but could not find the specific information I needed | |||||||||
| Other | |||||||||
| 6411 | Which method is most helpful to you? | Navigating through the Web pages | Drop down, select one | single | Y | ||||
| Site Map | |||||||||
| Search feature | |||||||||
| Categories on the top navigation bar | |||||||||
| Categories on the left navigation bar | |||||||||
| Quick Links | |||||||||
| Other | |||||||||
| 6412 | What other information would you like to see on our site? | More information on Treasury securities | Radio button, one-up vertical | single | Y | ||||
| More information on TreasuryDirect | |||||||||
| Better instructions on using TreasuryDirect | B | ||||||||
| Other | A | ||||||||
| 6413 | A | If you answered "Other" above, please specify other information. | Text area, no char limit | N | |||||
| 7829 | B | If you answered “better instructions on using TreasuryDirect” above, please provide some specifics of how can we improve the instructions to make it easier for you to use the TreasuryDirect site. | Text area, no char limit | N | |||||
| Please rate the clarity of the wording on this site. | 1=Poor | Radio button, scale, has don't know | single | Y | Clarity of wording | ||||
| 2 | |||||||||
| 3 | |||||||||
| 4 | |||||||||
| 5 | |||||||||
| 6 | |||||||||
| 7 | |||||||||
| 8 | |||||||||
| 9 | |||||||||
| 10=Excellent | |||||||||
| Don't know | |||||||||
| Please rate how well you understand the wording on this site. | 1=Poor | Radio button, scale, has don't know | single | Y | Understand wording | ||||
| 2 | |||||||||
| 3 | |||||||||
| 4 | |||||||||
| 5 | |||||||||
| 6 | |||||||||
| 7 | |||||||||
| 8 | |||||||||
| 9 | |||||||||
| 10=Excellent | |||||||||
| Don't know | |||||||||
| Please rate this site on its use of short, clear sentences. | 1=Poor | Radio button, scale, has don't know | single | Y | Clear sentences | ||||
| 2 | |||||||||
| 3 | |||||||||
| 4 | |||||||||
| 5 | |||||||||
| 6 | |||||||||
| 7 | |||||||||
| 8 | |||||||||
| 9 | |||||||||
| 10=Excellent | |||||||||
| Don't know | |||||||||
| How likely are you to discourage others from doing business with this agency? | 1=Very unlikely | Radio button, scale, no don't know | single | Y | Word of mouth | ||||
| 2 | |||||||||
| 3 | |||||||||
| 4 | |||||||||
| 5 | |||||||||
| 6 | |||||||||
| 7 | |||||||||
| 8 | |||||||||
| 9 | |||||||||
| 10=Very Likely | |||||||||
| 6414 | If you could make one improvement to this site, what would it be? | Text area, no char limit | N | ||||||
| AED08473 | Which of the following do you use to connect to the Internet? | Dial-up service | Drop down, select one | single | N | ||||
| DSL or cable modem | |||||||||
| T-1 or T-3 (High Speed local area network) | |||||||||
| 6415 | What is your gender? | Female | Drop down, select one | single | N | ||||
| Male | |||||||||
| 6416 | Which range best describes your age? | Under 18 | Drop down, select one | single | N | ||||
| 18-24 | |||||||||
| 25-34 | |||||||||
| 35-44 | |||||||||
| 45-54 | |||||||||
| 55-64 | |||||||||
| 65-74 | |||||||||
| 75-84 | |||||||||
| 85 or older | |||||||||
| 6417 | Which of the following indicates the highest level of education you have completed? | Grade school or some high school | Drop down, select one | single | N | ||||
| High school graduate or GED | |||||||||
| Some college/vocational school | |||||||||
| College graduate | |||||||||
| Some postgraduate school | |||||||||
| Graduate/professional degree | |||||||||
Sheet 6: Custom Qsts 9-29-09
| Model Instance Name: | ||||||||
| TreasuryDirect Satisfaction Survey | underlined & italicized: RE-ORDER | |||||||
| MID: NBZsgUZJohJxkpd1gRZQtA== | pink: ADDITION | |||||||
| Date: 9/29/2009 | blue + -->: REWORDING | |||||||
| TreasuryDirect Satisfaction Survey CUSTOM QUESTION LIST | ||||||||
| QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions |
| 235 | How frequently do you visit this site? | First time | Drop down, select one | single | Y | |||
| More than once a day | ||||||||
| Daily | ||||||||
| About once a week | ||||||||
| About once a month | ||||||||
| Every 6 months or less | ||||||||
| 6405 | What best describes your role in visiting this site? | Individual saver/investor | Drop down, select one | single | Y | |||
| Bank or credit union representative | ||||||||
| Member of the press | ||||||||
| Financial planner | ||||||||
| Pension fund manager | ||||||||
| Hedge fund manager | ||||||||
| Broker | ||||||||
| Primary dealer | ||||||||
| Research analyst | ||||||||
| Other | ||||||||
| 6406 | What is your primary reason for visiting the site today? | Perform research (i.e., gather information) | B | Radio button, one-up vertical | single | Y | ||
| Purchase a Treasury security | ||||||||
| Open a TreasuryDirect account for myself | D,E | |||||||
| Assist someone else in opening a TreasuryDirect account | ||||||||
| Access my TreasuryDirect account | D,E | |||||||
| Find info on exchanging paper savings bonds for electronic securities | ||||||||
| Browsing the site | ||||||||
| Other | A | |||||||
| 7471 | A | If you answered "Other" above, please specify other reason for visiting the site. | Text area, no char limit | N | ||||
| 6407 | B | If you answered "Perform research (i.e., gather information)" above, which of the following best describes the topic that you are researching on our site today? | Find ways to save for college or other goals | Radio button, one-up vertical | single | N | ||
| Learn about Treasury securities | ||||||||
| Check rates | ||||||||
| Learn about TreasuryDirect | ||||||||
| Learn about T-bills, notes or TIPS | ||||||||
| View the auction calendar | ||||||||
| Learn about savings bonds | ||||||||
| Calculate the current value of savings bonds owned | ||||||||
| Learn how to exchange paper savings bonds for electronic securities | ||||||||
| Other | C | |||||||
| 7472 | C | If you answered "Other" above, please specify other topic researched on the site. | Text area, no char limit | N | ||||
| 7473 | D | If you indicated "access my TreasuryDirect account" or "Open a TreasuryDirect account" as your primary reason for visiting the site today, please tell us how useful are the user instructions within this application. | Very useful | Drop down, select one | single | N | ||
| Somewhat useful | ||||||||
| Not very useful | ||||||||
| Not at all useful | ||||||||
| Don't know | ||||||||
| 7474 | E | If you "accessed your TreasuryDirect account" or "opened a TreasuryDirect account" today, how easy was it to utilize the account features and navigate through the steps? | Very easy | Drop down, select one | single | N | ||
| Somewhat easy | ||||||||
| Somewhat difficult | ||||||||
| Very difficult | ||||||||
| Don't know | ||||||||
| 6408 | What source brought you to our site? | Search engine | Radio button, one-up vertical | single | Y | |||
| Another website/link | ||||||||
| Media/news story | ||||||||
| Other government site | ||||||||
| Site bookmarked | ||||||||
| Referral from a friend/family/colleague/banker | ||||||||
| Brochure, flyer, poster, or other printed material | ||||||||
| Other | A | |||||||
| 7475 | A | If you answered "Other" above, please specify other source. | Text area, no char limit | N | ||||
| 6409 | Did you find what you were looking for? | Yes | Drop down, select one | single | Y | |||
| No | ||||||||
| Partially | ||||||||
| 7822 | If you didn't find what you were looking for, please specify the information wanted. | Text area, no char limit | N | |||||
| 6410 | What method are you using to locate the information? | Navigating through the Web pages | Drop down, select one | single | Y | |||
| Site Map | ||||||||
| Search feature | ||||||||
| Categories on the top navigation bar | ||||||||
| Categories on the left navigation bar | ||||||||
| Quick Links | ||||||||
| All of the above | ||||||||
| Other | ||||||||
| 6411 | Which method is most helpful to you? | Navigating through the Web pages | Drop down, select one | single | Y | |||
| Site Map | ||||||||
| Search feature | ||||||||
| Categories on the top navigation bar | ||||||||
| Categories on the left navigation bar | ||||||||
| Quick Links | ||||||||
| Other | ||||||||
| 7211 | If you used the site's search feature today, which of the following describes your experience with the search feature? | Descriptions of results were helpful | Drop down, select one | single | N | |||
| Descriptions of results were not helpful | A | |||||||
| Returned too many results | ||||||||
| Returned not enough results | ||||||||
| Returned results that were too similar/redundant | ||||||||
| I was not sure what words to use in my search | ||||||||
| Search required too many refinements to get to what I wanted | B | |||||||
| Results were not relevant to my search terms/needs | A | |||||||
| Search speed was too slow | ||||||||
| Other | ||||||||
| KFB02170 | A | What specific search term(s) did you use in your search today to find the information you are looking for? | Text area, no char limit | N | ||||
| KFB02171 | B | If you had to refine your initial search results, how many times did you have to refine them to get the information you were looking for? | 1 to 2 times | Drop down, select one | single | N | ||
| 3 to 4 times | ||||||||
| 5 or more times | ||||||||
| Can’t recall | ||||||||
| KFB02172 | Please rate how satisfied you are with the keyword search function of this website. | 1=Not very satisfied | Radio button, scale, has don't know | single | Y | |||
| 2 | ||||||||
| 3 | ||||||||
| 4 | ||||||||
| 5 | ||||||||
| 6 | ||||||||
| 7 | ||||||||
| 8 | ||||||||
| 9 | ||||||||
| 10=Very satisfied | ||||||||
| Don't know | ||||||||
| 7476 | What type of difficulty, if any, did you encounter with the navigation process? | Encountered no difficulties with the navigation | Drop down, select one | single | N | |||
| Could not determine the best link on most pages | ||||||||
| Could not navigate back to previous information | ||||||||
| Would often feel lost, not know where I was | ||||||||
| Had difficulty finding related information | ||||||||
| Too many links or navigational choices | ||||||||
| Links did not take me where I expected | ||||||||
| Could not get started or did not know where to begin | ||||||||
| Had difficulty finding detailed information | ||||||||
| Had technical difficulties (e.g. broken links, error messages) | ||||||||
| Navigation did not support what I was trying to accomplish | ||||||||
| Navigated to the general area but could not find the specific information I needed | ||||||||
| Other | ||||||||
| 6412 | What other information would you like to see on our site? | More information on Treasury securities | Radio button, one-up vertical | single | Y | |||
| More information on TreasuryDirect | ||||||||
| Better instructions on using TreasuryDirect | B | |||||||
| Other | A | |||||||
| 6413 | A | If you answered "Other" above, please specify other information. | Text area, no char limit | N | ||||
| 7829 | B | If you answered “better instructions on using TreasuryDirect” above, please provide some specifics of how can we improve the instructions to make it easier for you to use the TreasuryDirect site. | Text area, no char limit | N | ||||
| 6414 | If you could make one improvement to this site, what would it be? | Text area, no char limit | N | |||||
| AED08473 | Which of the following do you use to connect to the Internet? | Dial-up service | Drop down, select one | single | Y | Internet connection | ||
| DSL or cable modem | ||||||||
| T-1 or T-3 (High Speed local area network) | ||||||||
| 6415 | What is your gender? | Female | Drop down, select one | single | N | |||
| Male | ||||||||
| 6416 | Which range best describes your age? | Under 18 | Drop down, select one | single | N | |||
| 18-24 | ||||||||
| 25-34 | ||||||||
| 35-44 | ||||||||
| 45-54 | ||||||||
| 55-64 | ||||||||
| 65-74 | ||||||||
| 75-84 | ||||||||
| 85 or older | ||||||||
| 6417 | Which of the following indicates the highest level of education you have completed? | Grade school or some high school | Drop down, select one | single | N | |||
| High school graduate or GED | ||||||||
| Some college/vocational school | ||||||||
| College graduate | ||||||||
| Some postgraduate school | ||||||||
| Graduate/professional degree | ||||||||
| File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |
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