775 2014 775 USPTO Mobile 2013

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Overview

Welcome and Thank You Text
Current Model Qsts
Current CQs
CQs (9-9-13)
Element Rotations

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Sheet 1: Welcome and Thank You Text

Model Instance Name:
USPTO Mobile 2013
MID:	wsRZAgQE8tAhUIQUYwJkgQ4C
Date:	Fill In Date
Welcome and Thank You Text
	Directions:
	This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome and Thank you text shown in the boxes below. Please read comments before using any of the text.
					Examples
					Welcome Text Example
	Welcome Text
	bharati.hulbanni: if STORES MEASURE: do NOT use any welcome text. Thank you for visiting our site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.
					Thank You Text Example
	DEFAULT Thank You Text
	bharati.hulbanni: TY text can be used for all measure types (call center, web, stores, mobile etc.) Thank you for taking our survey - and for helping us serve you better. We appreciate your input!
	ALTERNATE WEB Thank You Text
	bharati.hulbanni: Use this TY text ONLY for WEB Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website. This survey ends here. If there is additional information you would like to provide, to the USPTO please provide your suggestions on IdeaScale at <embed> http://mobile-uspto.ideascale.com/<embed>

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Sheet 2: Current Model Qsts

Model Instance Name:
USPTO Mobile 2013
MID:		wsRZAgQE8tAhUIQUYwJkgQ4C
Partitioned (Y/N)? N
FPI Included(Y/N)? N
NOTE: All non-partitioned surveys will NOT be imputed and the elements will be rotated as a default unless otherwise specified and approved by Research.
Date:		7.3.2013
USPTO Mobile 2013
Model questions utilize the ACSI methodology to determine scores and impacts
		ELEMENTS (drivers of satisfaction)			CUSTOMER SATISFACTION			FUTURE BEHAVIORS
	MQ Label			MQ Label			MQ Label
		Site Performance (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Return (1=Very Unlikely, 10=Very Likely)
	Site Performance - Loading	Please rate how quickly pages load on the uspto.gov using your mobile device.		Satisfaction - Overall	What is your overall satisfaction with the uspto.gov site? (1=Very Dissatisfied, 10=Very Satisfied)		Return to Mobile Site	How likely are you to return to the uspto.gov site using a mobile device?
	Site Performance - Errors	Please rate the ability to load pages without getting error messages on the uspto.gov site using your mobile device.		Satisfaction - Expectations	How well does the uspto.gov site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
		Navigation (1=Poor, 10=Excellent, Don't Know)		Satisfaction - Ideal	How does the uspto.gov site compare to your idea of an idealwebsite? (1=Not Very Close, 10=Very Close)		Recommend Mobile Site	How likely are you to recommend that others access the uspto.gov site via mobile?
	Navigation - Organized	Please rate how well the uspto.gov site is organized.					Primary Resource Mobile Site	Primary Resource (1=Very Unlikely, 10=Very Likely)
	Navigation - Options	Please rate the options available for navigating the uspto.gov site on your mobile device.						How likely are you to use the uspto.gov site as your primary resource for patent and trademark information and services when gathering information using a mobile device?
		Look and Feel (1=Poor, 10=Excellent, Don't Know)
	Look and Feel - Appeal	Please rate the visual appeal of the uspto.gov site on your mobile device.
	Look and Feel - Readability	Please rate the readability of the pages on the uspto.gov site on your mobile device.
		Content (1=Poor, 10=Excellent, Don't Know)
	Content - Accuracy	Please rate the accuracy of information on the uspto.gov site.
	Content - Quality	Please rate the quality of information on the uspto.gov site.

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Sheet 3: Current CQs

Model Instance Name:

red & strike-through: DELETE

USPTO Mobile 2013

underlined & italicized: RE-ORDER

MID: wsRZAgQE8tAhUIQUYwJkgQ4C

pink: ADDITION

Date:

7.3.2013

blue + -->: REWORDING

USPTO Mobile 2013 CUSTOM QUESTION LIST

bharati.hulbanni: Hide (DO NOT DELETE) this column before sending to a client. QID

bharati.hulbanni: there should be NO MORE THAN ONE LETTER IN HERE (Skip Logic Label) Skip Logic Label

Question Text

Answer Choices (limited to 50 characters)

Skip to

Type (select from list)

Single or Multi

Required Y/N

bharati.hulbanni: Can not have more than one CQ GroupType (denoted by an *) within one colored group in 'Special Instructions' . Special Instructions

CQ Label

MAC1173

I'm at home

Radio button, one-up vertical

Single

N

Location

From what location were you accessing the uspto.gov site from your mobile device?

I'm at work

I'm at a different location (please specify)

MAC1174

What other location were you accessing the uspto.gov site from your mobile device?

Text field, <100 char

Single

N

OE:Location

MAC1175

Which of the following best describes you?

IP Professional: attorney

Radio button, one-up vertical

Single

Y

Role

IP Professional: paralegal

Inventor

Entrepreneur/Business Professional

Research Professional

Librarian/Information Professional

Journalist

Teacher / Educator

Student

Vendor

Job Seeker

USPTO Employee

Other

MAC1176

How frequently do you visit the uspto.gov site from your mobile device?

Daily or almost daily

Radio button, one-up vertical

Single

Y

Frequency

About once a week

Two to three times per week

About once a month

Every few months

Every 6 months or less often

This is my first time accessing uspto.gov through my mobile device

MAC1177

Were you able to accomplish your primary task on the uspto.gov site using your mobile device?

Yes

Radio button, one-up vertical

Single

N

Skip Logic Group*

Ability to Accomplish

No

K

MAC1178

K

Please tell us what you were trying to accomplish:

Text area, no char limit

Single

N

Skip Logic Group*

OE: Accomplish

MAC1179

What information would you like to access via mobile device? (Select all that apply)

Patents

C

Checkbox, one-up vertical

Multi

Y

Skip Logic Group*

Mobile Info Available

Trademarks

E

IP Law & Policy information

USPTO Careers

Vendor information (business with USPTO)

News, General Information & Events

G

Education and outreach

J

Other (please specify)

B

MAC1180

B

What other type of information would you like to access?

Text area, no char limit

Single

N

Skip Logic Group*

OE: Info Available

MAC1181

C

What patent activities would you like to accomplish via a mobile device? (Select all that apply)

Search for published patent applications & grants

Checkbox, one-up vertical

Multi

Y

Skip Logic Group*

Mobile Info Available

A tool to calculate patent term adjustment

Check application status

Push notifications to indicate application status change

Conduct a classification search

Making public/private pair mobile friendly/optimal

A tool that allows for searching of petition decisions

A tool that allows for searching of trial decisions

Data Visualization Center mobile application (e.g., patents dashboard, external affairs dashboard)

Access Patent Guides/Manual of Examination Procedures (MPEP)

Access Official Gazette for Patents

Download patent forms

Pay fees

Other (please specify)

D

MAC1182

D

Other type of patent activity:

Text area, no char limit

Single

N

Skip Logic Group*

OE: Pantent Activity

MAC1183

E

What trademark activities would you like to accomplish via a mobile device? (Select all that apply)

Search for trademark applications & registrations

Checkbox, one-up vertical

Multi

Y

Skip Logic Group*

Mobile Info Available

Making TSDR mobile friendly/optimal

Making TTABVue mobile friendly

Check status of application or registration

Push notifications to indicate application status change

View documents and/or order certified copies

Official Gazette

Access trademark manuals/guides/Official Gazette

Pay fees

Access trademark rules and/or notices

A function that allows the users to take photos of their marks and compare them for similarities and therefore assess the potential for rejection

Data Visual Center mobile application (e.g., Trademarks Dashboard, External Affairs Dashboard)

Other (please specify)

F

MAC1184

F

Other type of trademark activity:

Text area, no char limit

Single

N

Skip Logic Group*

OE: Trademark Activity

MAC1185

G

What news, general information and events activities would you like to accomplish via a mobile device? (Select all that apply)

News/information feed regarding initiatives/events (e.g., Track One, Patents for Humanity)

Checkbox, one-up vertical

Multi

Y

Skip Logic Group*

News/General Info Activity

A USPTO calendar of events

Find a USPTO telephone number, email, or address

USPTO social media feed (e.g., YouTube, Facebook, Twitter, Director’s Blog)

A contact the USPTO function (e.g., ombudsman, employee locator, etc.)

A search tool to find a local patent/trademark attorney and agent

A Patent and Trademark Depository Library locator based on current location

Inventor's eye

Other

MAC1186

J

What education related activities would you like to accomplish via a mobile device? (Select all that apply)

An app containing resources for first-time trademark filers

Checkbox, one-up vertical

Multi

Y

Skip Logic Group*

Education Activity

An app containing resources for first-time patent filers

A tool to estimate patent/trademark filing fees

A function to access the Global Intellectual Property Academy’s YouTube videos

Obtain general information about patents

Obtain general trademark information/view instructional videos

A kid's centric education site

Other (Please explain)

H

MAC1187

H

Other type of education activity:

Text area, no char limit

Single

N

Skip Logic Group*

OE: Education Activity

MAC1188

What additional APIs would you like the USPTO to provide? (Select all that apply)

Direct access to bulk patent data

Checkbox, one-up vertical

Multi

N

Skip Logic Group*

API Activity

Direct access to bulk trademark data

N/A

Other (Please explain)

I

MAC1189

I

Other APIs:

Text area, no char limit

Single

N

Skip Logic Group*

OE: API Activity

MAC1190

Do you have any other comments or suggestions regarding mobile access to uspto.gov?

Text area, no char limit

Single

N

OE: Mobile Improvements

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Sheet 4: CQs (9-9-13)

Model Instance Name:

red & strike-through: DELETE

USPTO Mobile 2013

underlined & italicized: RE-ORDER

MID: wsRZAgQE8tAhUIQUYwJkgQ4C

pink: ADDITION

Date:

7.3.2013

blue + -->: REWORDING

USPTO Mobile 2013 CUSTOM QUESTION LIST

bharati.hulbanni: Hide (DO NOT DELETE) this column before sending to a client. QID

bharati.hulbanni: there should be NO MORE THAN ONE LETTER IN HERE (Skip Logic Label) Skip Logic Label

Question Text

Answer Choices (limited to 50 characters)

Skip to

Type (select from list)

Single or Multi

Required Y/N

bharati.hulbanni: Can not have more than one CQ GroupType (denoted by an *) within one colored group in 'Special Instructions' . Special Instructions

CQ Label

MAC1173

I'm at home

Radio button, one-up vertical

Single

N

Location

From what location were you accessing the uspto.gov site from your mobile device?

I'm at work

I'm at a different location (please specify)

MAC1174

What other location were you accessing the uspto.gov site from your mobile device?

Text field, <100 char

Single

N

OE:Location

MAC1175

Which of the following best describes you?

Attorney/Agent/Support Staff

Radio button, one-up vertical

Single

Y

Role

IP Professional: attorney

IP Professional: paralegal

Inventor

Entrepreneur/Business Professional

Research Professional

Librarian/Information Professional

Journalist

Teacher / Educator

Student

Vendor

Job Seeker

USPTO Employee

Other

MAC1176

How frequently do you visit the uspto.gov site from your mobile device?

Daily or almost daily

Radio button, one-up vertical

Single

Y

Frequency

About once a week

Two to three times per week

About once a month

Every few months

Every 6 months or less often

This is my first time accessing uspto.gov through my mobile device

MAC1177

Were you able to accomplish your primary task on the uspto.gov site using your mobile device?

Yes

Radio button, one-up vertical

Single

N

Skip Logic Group*

Ability to Accomplish

No

K

MAC1178

K

Please tell us what you were trying to accomplish:

Text area, no char limit

Single

N

Skip Logic Group*

OE: Accomplish

MAC1179

What information would you like to access via mobile device? (Select all that apply)

Patents

C

Checkbox, one-up vertical

Multi

Y

Skip Logic Group*

Mobile Info Available

Trademarks

E

IP Law & Policy information

USPTO Careers

Vendor information (business with USPTO)

News, General Information & Events

G

Education and outreach

J

Other (please specify)

B

MAC1180

B

What other type of information would you like to access?

Text area, no char limit

Single

N

Skip Logic Group*

OE: Info Available

MAC1181

C

What patent activities would you like to accomplish via a mobile device? (Select all that apply)

Search for published patent applications & grants

Checkbox, one-up vertical

Multi

Y

Skip Logic Group*

Mobile Info Available

A tool to calculate patent term adjustment

Check application status

Push notifications to indicate application status change

Conduct a classification search

Making public/private pair mobile friendly/optimal

A tool that allows for searching of petition decisions

A tool that allows for searching of trial decisions

Data Visualization Center mobile application (e.g., patents dashboard, external affairs dashboard)

Access Patent Guides/Manual of Examination Procedures (MPEP)

Access Official Gazette for Patents

Download patent forms

Pay fees

Other (please specify)

D

MAC1182

D

Other type of patent activity:

Text area, no char limit

Single

N

Skip Logic Group*

OE: Pantent Activity

MAC1183

E

What trademark activities would you like to accomplish via a mobile device? (Select all that apply)

Search for trademark applications & registrations

Checkbox, one-up vertical

Multi

Y

Skip Logic Group*

Mobile Info Available

Making TSDR mobile friendly/optimal

Making TTABVue mobile friendly

Check status of application or registration

Push notifications to indicate application status change

View documents and/or order certified copies

Official Gazette

Access trademark manuals/guides/Official Gazette

Pay fees

Access trademark rules and/or notices

A function that allows the users to take photos of their marks and compare them for similarities and therefore assess the potential for rejection

Data Visual Center mobile application (e.g., Trademarks Dashboard, External Affairs Dashboard)

Other (please specify)

F

MAC1184

F

Other type of trademark activity:

Text area, no char limit

Single

N

Skip Logic Group*

OE: Trademark Activity

MAC1185

G

What news, general information and events activities would you like to accomplish via a mobile device? (Select all that apply)

News/information feed regarding initiatives/events (e.g., Track One, Patents for Humanity)

Checkbox, one-up vertical

Multi

Y

Skip Logic Group*

News/General Info Activity

A USPTO calendar of events

Find a USPTO telephone number, email, or address

USPTO social media feed (e.g., YouTube, Facebook, Twitter, Director’s Blog)

A contact the USPTO function (e.g., ombudsman, employee locator, etc.)

A search tool to find a local patent/trademark attorney and agent

A Patent and Trademark Depository Library locator based on current location

Inventor's eye

Other

MAC1186

J

What education related activities would you like to accomplish via a mobile device? (Select all that apply)

An app containing resources for first-time trademark filers

Checkbox, one-up vertical

Multi

Y

Skip Logic Group*

Education Activity

An app containing resources for first-time patent filers

A tool to estimate patent/trademark filing fees

A function to access the Global Intellectual Property Academy’s YouTube videos

Obtain general information about patents

Obtain general trademark information/view instructional videos

A kid's centric education site

Other (Please explain)

H

MAC1187

H

Other type of education activity:

Text area, no char limit

Single

N

Skip Logic Group*

OE: Education Activity

MAC1188

What additional APIs would you like the USPTO to provide? (Select all that apply)

Direct access to bulk patent data

Checkbox, one-up vertical

Multi

N

Skip Logic Group*

API Activity

Direct access to bulk trademark data

N/A

Other (Please explain)

I

MAC1189

I

Other APIs:

Text area, no char limit

Single

N

Skip Logic Group*

OE: API Activity

MAC1190

Do you have any other comments or suggestions regarding mobile access to uspto.gov?

Text area, no char limit

Single

N

OE: Mobile Improvements

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Sheet 5: Element Rotations

Base Element Order	Version 2	Version 3	Version 4
Site Performance	Content	Look and Feel	Navigation
Navigation	Look and Feel	Site Performance	Content
Look and Feel	Navigation	Content	Site Performance
Content	Site Performance	Navigation	Look and Feel