775 2014 775 USPTO Mobile 2013

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2014 775 USPTO Mobile 2013_1-30-14.xlsx

2014 755 SSA Diagnostic Survey - 775 USPTO Mobile 2013

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Current Model Qsts
Current CQs
CQs (9-9-13)
Element Rotations


Sheet 1: Welcome and Thank You Text

Model Instance Name:








USPTO Mobile 2013







MID: wsRZAgQE8tAhUIQUYwJkgQ4C






Date: Fill In Date








Welcome and Thank You Text













Directions:










This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome and Thank you text shown in the boxes below. Please read comments before using any of the text.









Examples


Welcome Text Example































Welcome Text









bharati.hulbanni: if STORES MEASURE: do NOT use any welcome text. Thank you for visiting our site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.



























































































Thank You Text Example


















DEFAULT Thank You Text












bharati.hulbanni: TY text can be used for all measure types (call center, web, stores, mobile etc.) Thank you for taking our survey - and for helping us serve you better. We appreciate your input!







































































ALTERNATE WEB Thank You Text











bharati.hulbanni: Use this TY text ONLY for WEB Thank you for taking our survey - and for helping us serve you better.

Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.

This survey ends here. If there is additional information you would like to provide, to the USPTO please provide your suggestions on IdeaScale at <embed> http://mobile-uspto.ideascale.com/<embed>




































































































































Sheet 2: Current Model Qsts

Model Instance Name:







USPTO Mobile 2013







MID:
wsRZAgQE8tAhUIQUYwJkgQ4C




Partitioned (Y/N)? N






FPI Included(Y/N)? N






NOTE: All non-partitioned surveys will NOT be imputed and the elements will be rotated as a default unless otherwise specified and approved by Research.



Date:
7.3.2013




USPTO Mobile 2013
Model questions utilize the ACSI methodology to determine scores and impacts


ELEMENTS (drivers of satisfaction)

CUSTOMER SATISFACTION

FUTURE BEHAVIORS

MQ Label

MQ Label

MQ Label


Site Performance (1=Poor, 10=Excellent, Don't Know)

Satisfaction

Return (1=Very Unlikely, 10=Very Likely)

Site Performance - Loading Please rate how quickly pages load on the uspto.gov using your mobile device.
Satisfaction - Overall What is your overall satisfaction with the uspto.gov site?
(1=Very Dissatisfied, 10=Very Satisfied)

Return to Mobile Site How likely are you to return to the uspto.gov site using a mobile device?

Site Performance - Errors Please rate the ability to load pages without getting error messages on the uspto.gov site using your mobile device.
Satisfaction - Expectations How well does the uspto.gov site meet your expectations?
(1=Falls Short, 10=Exceeds)


Recommend (1=Very Unlikely, 10=Very Likely)


Navigation (1=Poor, 10=Excellent, Don't Know)
Satisfaction - Ideal How does the uspto.gov site compare to your idea of an idealwebsite?
(1=Not Very Close, 10=Very Close)

Recommend Mobile Site How likely are you to recommend that others access the uspto.gov site via mobile?

Navigation - Organized Please rate how well the uspto.gov site is organized.



Primary Resource Mobile Site Primary Resource (1=Very Unlikely, 10=Very Likely)

Navigation - Options Please rate the options available for navigating the uspto.gov site on your mobile device.




How likely are you to use the uspto.gov site as your primary resource for patent and trademark information and services when gathering information using a mobile device?











Look and Feel (1=Poor, 10=Excellent, Don't Know)






Look and Feel - Appeal Please rate the visual appeal of the uspto.gov site on your mobile device.






Look and Feel - Readability Please rate the readability of the pages on the uspto.gov site on your mobile device.







Content (1=Poor, 10=Excellent, Don't Know)






Content - Accuracy Please rate the accuracy of information on the uspto.gov site.




Content - Quality Please rate the quality of information on the uspto.gov site.















































































































































































Sheet 3: Current CQs

Model Instance Name:

red & strike-through: DELETE






USPTO Mobile 2013

underlined & italicized: RE-ORDER






MID: wsRZAgQE8tAhUIQUYwJkgQ4C

pink: ADDITION






Date: 7.3.2013 blue + -->: REWORDING

















USPTO Mobile 2013 CUSTOM QUESTION LIST
bharati.hulbanni: Hide (DO NOT DELETE) this column before sending to a client. QID bharati.hulbanni: there should be NO MORE THAN ONE LETTER IN HERE (Skip Logic Label) Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
bharati.hulbanni: Can not have more than one CQ GroupType (denoted by an *) within one colored group in 'Special Instructions' . Special Instructions CQ Label
MAC1173

I'm at home
Radio button, one-up vertical Single N
Location


From what location were you accessing the uspto.gov site from your mobile device? I'm at work









I'm at a different location (please specify)






MAC1174

What other location were you accessing the uspto.gov site from your mobile device?


Text field, <100 char Single N
OE:Location
MAC1175
Which of the following best describes you? IP Professional: attorney
Radio button, one-up vertical Single Y
Role



IP Professional: paralegal









Inventor









Entrepreneur/Business Professional









Research Professional









Librarian/Information Professional









Journalist









Teacher / Educator









Student









Vendor









Job Seeker









USPTO Employee









Other






MAC1176


How frequently do you visit the uspto.gov site from your mobile device?
Daily or almost daily
Radio button, one-up vertical Single Y
Frequency



About once a week









Two to three times per week









About once a month









Every few months









Every 6 months or less often










This is my first time accessing uspto.gov through my mobile device







MAC1177


Were you able to accomplish your primary task on the uspto.gov site using your mobile device?
Yes
Radio button, one-up vertical Single N Skip Logic Group* Ability to Accomplish



No K





MAC1178 K Please tell us what you were trying to accomplish:

Text area, no char limit Single N Skip Logic Group* OE: Accomplish
MAC1179
What information would you like to access via mobile device? (Select all that apply) Patents C Checkbox, one-up vertical Multi Y Skip Logic Group* Mobile Info Available



Trademarks E








IP Law & Policy information









USPTO Careers









Vendor information (business with USPTO)









News, General Information & Events G








Education and outreach J








Other (please specify) B





MAC1180 B What other type of information would you like to access?

Text area, no char limit Single N Skip Logic Group* OE: Info Available
MAC1181 C What patent activities would you like to accomplish via a mobile device? (Select all that apply) Search for published patent applications & grants
Checkbox, one-up vertical Multi Y Skip Logic Group* Mobile Info Available



A tool to calculate patent term adjustment









Check application status









Push notifications to indicate application status change









Conduct a classification search









Making public/private pair mobile friendly/optimal









A tool that allows for searching of petition decisions









A tool that allows for searching of trial decisions









Data Visualization Center mobile application (e.g., patents dashboard, external affairs dashboard)









Access Patent Guides/Manual of Examination Procedures (MPEP)









Access Official Gazette for Patents









Download patent forms









Pay fees









Other (please specify) D





MAC1182 D Other type of patent activity:

Text area, no char limit Single N Skip Logic Group* OE: Pantent Activity
MAC1183 E What trademark activities would you like to accomplish via a mobile device? (Select all that apply) Search for trademark applications & registrations
Checkbox, one-up vertical Multi Y Skip Logic Group* Mobile Info Available



Making TSDR mobile friendly/optimal









Making TTABVue mobile friendly









Check status of application or registration









Push notifications to indicate application status change









View documents and/or order certified copies









Official Gazette









Access trademark manuals/guides/Official Gazette









Pay fees









Access trademark rules and/or notices









A function that allows the users to take photos of their marks and compare them for similarities and therefore assess the potential for rejection









Data Visual Center mobile application (e.g., Trademarks Dashboard, External Affairs Dashboard)









Other (please specify) F





MAC1184 F Other type of trademark activity:

Text area, no char limit Single N Skip Logic Group* OE: Trademark Activity
MAC1185 G What news, general information and events activities would you like to accomplish via a mobile device? (Select all that apply) News/information feed regarding initiatives/events (e.g., Track One, Patents for Humanity)
Checkbox, one-up vertical Multi Y Skip Logic Group* News/General Info Activity



A USPTO calendar of events









Find a USPTO telephone number, email, or address









USPTO social media feed (e.g., YouTube, Facebook, Twitter, Director’s Blog)









A contact the USPTO function (e.g., ombudsman, employee locator, etc.)









A search tool to find a local patent/trademark attorney and agent









A Patent and Trademark Depository Library locator based on current location









Inventor's eye









Other






MAC1186 J What education related activities would you like to accomplish via a mobile device? (Select all that apply) An app containing resources for first-time trademark filers
Checkbox, one-up vertical Multi Y Skip Logic Group* Education Activity



An app containing resources for first-time patent filers









A tool to estimate patent/trademark filing fees









A function to access the Global Intellectual Property Academy’s YouTube videos









Obtain general information about patents









Obtain general trademark information/view instructional videos









A kid's centric education site









Other (Please explain) H





MAC1187 H Other type of education activity:

Text area, no char limit Single N Skip Logic Group* OE: Education Activity
MAC1188
What additional APIs would you like the USPTO to provide? (Select all that apply) Direct access to bulk patent data
Checkbox, one-up vertical Multi N Skip Logic Group* API Activity



Direct access to bulk trademark data









N/A









Other (Please explain) I





MAC1189 I Other APIs:

Text area, no char limit Single N Skip Logic Group* OE: API Activity
MAC1190
Do you have any other comments or suggestions regarding mobile access to uspto.gov?

Text area, no char limit Single N
OE: Mobile Improvements

Sheet 4: CQs (9-9-13)

Model Instance Name:

red & strike-through: DELETE






USPTO Mobile 2013

underlined & italicized: RE-ORDER






MID: wsRZAgQE8tAhUIQUYwJkgQ4C

pink: ADDITION






Date: 7.3.2013 blue + -->: REWORDING

















USPTO Mobile 2013 CUSTOM QUESTION LIST
bharati.hulbanni: Hide (DO NOT DELETE) this column before sending to a client. QID bharati.hulbanni: there should be NO MORE THAN ONE LETTER IN HERE (Skip Logic Label) Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
bharati.hulbanni: Can not have more than one CQ GroupType (denoted by an *) within one colored group in 'Special Instructions' . Special Instructions CQ Label
MAC1173

I'm at home
Radio button, one-up vertical Single N
Location


From what location were you accessing the uspto.gov site from your mobile device? I'm at work









I'm at a different location (please specify)






MAC1174

What other location were you accessing the uspto.gov site from your mobile device?


Text field, <100 char Single N
OE:Location
MAC1175
Which of the following best describes you? Attorney/Agent/Support Staff
Radio button, one-up vertical Single Y
Role



IP Professional: attorney









IP Professional: paralegal









Inventor









Entrepreneur/Business Professional









Research Professional









Librarian/Information Professional









Journalist









Teacher / Educator









Student









Vendor









Job Seeker









USPTO Employee









Other






MAC1176


How frequently do you visit the uspto.gov site from your mobile device?
Daily or almost daily
Radio button, one-up vertical Single Y
Frequency



About once a week









Two to three times per week









About once a month









Every few months









Every 6 months or less often










This is my first time accessing uspto.gov through my mobile device







MAC1177


Were you able to accomplish your primary task on the uspto.gov site using your mobile device?
Yes
Radio button, one-up vertical Single N Skip Logic Group* Ability to Accomplish



No K





MAC1178 K Please tell us what you were trying to accomplish:

Text area, no char limit Single N Skip Logic Group* OE: Accomplish
MAC1179
What information would you like to access via mobile device? (Select all that apply) Patents C Checkbox, one-up vertical Multi Y Skip Logic Group* Mobile Info Available



Trademarks E








IP Law & Policy information









USPTO Careers









Vendor information (business with USPTO)









News, General Information & Events G








Education and outreach J








Other (please specify) B





MAC1180 B What other type of information would you like to access?

Text area, no char limit Single N Skip Logic Group* OE: Info Available
MAC1181 C What patent activities would you like to accomplish via a mobile device? (Select all that apply) Search for published patent applications & grants
Checkbox, one-up vertical Multi Y Skip Logic Group* Mobile Info Available



A tool to calculate patent term adjustment









Check application status









Push notifications to indicate application status change









Conduct a classification search









Making public/private pair mobile friendly/optimal









A tool that allows for searching of petition decisions









A tool that allows for searching of trial decisions









Data Visualization Center mobile application (e.g., patents dashboard, external affairs dashboard)









Access Patent Guides/Manual of Examination Procedures (MPEP)









Access Official Gazette for Patents









Download patent forms









Pay fees









Other (please specify) D





MAC1182 D Other type of patent activity:

Text area, no char limit Single N Skip Logic Group* OE: Pantent Activity
MAC1183 E What trademark activities would you like to accomplish via a mobile device? (Select all that apply) Search for trademark applications & registrations
Checkbox, one-up vertical Multi Y Skip Logic Group* Mobile Info Available



Making TSDR mobile friendly/optimal









Making TTABVue mobile friendly









Check status of application or registration









Push notifications to indicate application status change









View documents and/or order certified copies









Official Gazette









Access trademark manuals/guides/Official Gazette









Pay fees









Access trademark rules and/or notices









A function that allows the users to take photos of their marks and compare them for similarities and therefore assess the potential for rejection









Data Visual Center mobile application (e.g., Trademarks Dashboard, External Affairs Dashboard)









Other (please specify) F





MAC1184 F Other type of trademark activity:

Text area, no char limit Single N Skip Logic Group* OE: Trademark Activity
MAC1185 G What news, general information and events activities would you like to accomplish via a mobile device? (Select all that apply) News/information feed regarding initiatives/events (e.g., Track One, Patents for Humanity)
Checkbox, one-up vertical Multi Y Skip Logic Group* News/General Info Activity



A USPTO calendar of events









Find a USPTO telephone number, email, or address









USPTO social media feed (e.g., YouTube, Facebook, Twitter, Director’s Blog)









A contact the USPTO function (e.g., ombudsman, employee locator, etc.)









A search tool to find a local patent/trademark attorney and agent









A Patent and Trademark Depository Library locator based on current location









Inventor's eye









Other






MAC1186 J What education related activities would you like to accomplish via a mobile device? (Select all that apply) An app containing resources for first-time trademark filers
Checkbox, one-up vertical Multi Y Skip Logic Group* Education Activity



An app containing resources for first-time patent filers









A tool to estimate patent/trademark filing fees









A function to access the Global Intellectual Property Academy’s YouTube videos









Obtain general information about patents









Obtain general trademark information/view instructional videos









A kid's centric education site









Other (Please explain) H





MAC1187 H Other type of education activity:

Text area, no char limit Single N Skip Logic Group* OE: Education Activity
MAC1188
What additional APIs would you like the USPTO to provide? (Select all that apply) Direct access to bulk patent data
Checkbox, one-up vertical Multi N Skip Logic Group* API Activity



Direct access to bulk trademark data









N/A









Other (Please explain) I





MAC1189 I Other APIs:

Text area, no char limit Single N Skip Logic Group* OE: API Activity
MAC1190
Do you have any other comments or suggestions regarding mobile access to uspto.gov?

Text area, no char limit Single N
OE: Mobile Improvements

Sheet 5: Element Rotations

Base Element Order Version 2 Version 3 Version 4
Site Performance Content Look and Feel Navigation
Navigation Look and Feel Site Performance Content
Look and Feel Navigation Content Site Performance
Content Site Performance Navigation Look and Feel
File Typeapplication/vnd.openxmlformats-officedocument.spreadsheetml.sheet
File Modified0000-00-00
File Created0000-00-00

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