Form 779 2014 779 Application Manager

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2014 779 Application Manager_3-31-14.xlsx

2014 779 Application Manager - 2014 780 IRS ACA

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You
Model Qsts
Custom Qsts


Sheet 1: Welcome and Thank You

Model Instance Name:








Application Manager







MID: NEW






Date: 11/04/2013








Welcome and Thank You Text













Directions:










This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome and Thank you text shown in the boxes below. Please read comments before using any of the text.









Examples


Welcome Text Example

















































Welcome Text









Thank you for using Application Manager. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.























































Thank You Text Example


















Thank You Text












Thank you for taking our survey - and for helping us serve you better.


























































































































































































































































Sheet 2: Model Qsts

Model Instance Name:





Application Manager




MID:
NEW


Partitioned?
No


NOTE: All non-partitioned surveys will NOT be imputed and the elements will be rotated as a default unless otherwise specified and approved by Research.

Date:
11/04/2013


Application Manager

MQ Label SATISFACTION
MQ Label FUTURE BEHAVIORS

Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)


Recommend (1=Very Unlikely, 10=Very Likely)

Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)

Recommend How likely are you to recommend this site to someone else who needs to apply for a federal job?

Satisfaction - Ideal How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)


Primary Resource (1=Very Unlikely, 10=Very Likely)




Primary Resource How likely are you to use this site as your primary resource to find a job?




















































































































































































































































































































































































































































































































































































































Sheet 3: Custom Qsts

Model Instance Name:








Application Manager








MID: NEW








Date: 3/28/2014
















Application Manager CUSTOM QUESTION LIST
CQID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
NEW
Were you able to complete your application in one visit? Yes
Radio button, one-up vertical Single Yes Skip Logic Group* Complete In One Visit



No A



NEW A Which of the following best describes what prevented you from completing your application in one visit? Not enough time to complete before I had to end my session
Radio button, one-up vertical Single Yes Skip Logic Group* What Prevented Completing


Exceeded maximum time (site timed out)






Did not have the required information or supporting documents






Site was unavailable






Other B



NEW B Please explain

Text box, 100 character limit
No Skip Logic Group* Other What Prevented Completing
NEW
Please indicate which of the following best describes your experience with the site performance of the application today. No problem with site performance
Check boxes, one-up vertical Multi Yes Skip Logic Group* Site Performance

Pages loaded slowly

Pages loaded incompletely

Error messages

Documents would not upload C

Other D
NEW D Please explain.

Text box, 100 character limit
No Skip Logic Group* Other Site Performance
NEW C What prevented the document from uploading? Document too large (exceeding 3 MB limitation)
Radio button, one-up vertical Single No Skip Logic Group* What Prevented Uploading



Unacceptable file type







Document certified or encrypted







Other error







I'm not sure




NEW
Please indicate which of the following best describes your experience with navigating the application today. No problem with navigation
Check boxes, one-up vertical Multi Yes Skip Logic Group* Navigating

Navigation was unclear

I was unable to return to previous section

I was unable to move ahead to the next section

Other E
NEW E Please explain.

Text box, 100 character limit
No OPS group Other Navigating
NEW
Please indicate which of the following best describes your experience with the visual components of the application. No problem with the visual components
Check boxes, one-up vertical Multi Yes Skip Logic Group* Visual Components

Difficult to read because the font was small

Difficult to read because of multiple fonts or bad formatting

Other F
NEW F Please explain.

Text box, 100 character limit
No OPS group Other Visual Components
NEW
Please indicate which of the following is true of the information provided on this site. Information is thorough
Check boxes, one-up vertical Multi Yes Skip Logic Group* Information Is


Information is understandable






Information answers your questions






None of the above


If this is selected, cannot select the other chocies


Other G



NEW G Please explain.

Text box, 100 character limit
No OPS group Other Information Is
NEW
Was the order of steps within the application logical? Yes
Radio button, one-up vertical Single Yes Skip Logic Group* Order Logical
No H



NEW H What step(s) seemed to be out of order?

Text area, no char limit
No Skip Logic Group* What Out Of Order
NEW
Were the instructions within the application sufficient? Yes
Radio button, one-up vertical Single Yes Skip Logic Group* Instructions Sufficient



No I



NEW I Please indicate in what section of the application the instructions need improvement.

Text area, no char limit
No Skip Logic Group* Where Improve Instruction
NEW
Were the questions within the application relevant to you and the position you're applying to? Yes
Radio button, one-up vertical Single Yes Skip Logic Group* Questions Relevant


No J



NEW J In what way? Not relevant to the position for which I'm applying
Radio button, one-up vertical Single Yes Skip Logic Group* Why Questions Not Relevant



Not relevant to my experience and/or education







Other




NEW
Is there any other aspect of the application process itself that might be improved? Yes
Radio button, one-up vertical Single Yes Skip Logic Group* Improvement Needed
No K
NEW K Please explain.

Text area, no char limit
No Skip Logic Group* Improvements










Customer Passed Parameters From Application Manager








Grade








Series








Location








Agency








Position








CPDF






Customer Passed Parameters Collected Automatically








Browser








Operating System








Pages viewed








Flash version








Referring URL






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