780 2014 780 Irs Aca

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2014 780 IRS ACA 3-31-14.xlsx

2014 779 Application Manager - 2014 780 IRS ACA

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Current Model Qsts
Current CQs


Sheet 1: Current Model Qsts

Model Instance Name:



IRS ACA


MID:


Partitioned (Y/N)? N


Date:



IRS ACA
Model questions utilize the ForeSee CXA methodology to determine scores and impacts



CUSTOMER SATISFACTION

FUTURE BEHAVIORS


MQ Label

MQ Label



Satisfaction

Return (1=Very Unlikely, 10=Very Likely)

1 Satisfaction - Overall What is your overall satisfaction with the ACA section of the IRS.gov website?
(1=Very Dissatisfied, 10=Very Satisfied)
4 Return How likely are you to return to the ACA section of the IRS.gov website?

2 Satisfaction - Expectations How well does the ACA section of the IRS.gov website meet your expectations?
(1=Falls Short, 10=Exceeds)


Recommend (1=Very Unlikely, 10=Very Likely)

3 Satisfaction - Ideal How does this website compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)
5 Recommend How likely are you to recommend the ACA section of the IRS.gov website to someone else?






Primary Resource (1=Very Unlikely, 10=Very Likely)




6 Primary Resource How likely are you to use the IRS.gov website as your primary resource for all Affordable Care Act (ACA) Tax Provisions information?


























































































































































































Sheet 2: Current CQs

Model Instance Name: red & strike-through: DELETE






IRS ACA underlined & italicized: RE-ORDER






MID: pink: ADDITION






Date: 3/31/14 blue + -->: REWORDING















IRS ACA CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label


How frequently do you visit the ACA section of the IRS.gov website? This is my first time
Drop down, select one Single Y
Frequency


Daily








Weekly








Monthly








Every couple of months or less often








Which category best describes you? Are you …? Individual/family
Drop down, select one Single Y
Role


Small employer/self-employed








Large employer/corporation








Partnership








Insurer








Pharmaceutical manufacturer








Importer/international business








Hospital








Tax return preparer








Tax exempt or government organization








Non-profit health insurance issuer








Other business type








What are your main reasons for visiting the ACA section of the IRS.gov website today? Information about general tax filing requirements associated with ACA
Checkbox, one-up vertical Multi Y
Reason


Information regarding the Premium Tax Credit or Advanced Premium Tax Credit








Information regarding the Individual Shared Responsibility provision








Information regarding the Additional Medicare Tax








Information regarding the Net Investment Income Tax








Information regarding the Small Business Health Care Tax Credit








Information regarding the Small business health options program (SHOP)








Changes to itemized deductions for medical expenses








ACA Tax provisions for insurers








ACA Tax provisions for miscellaneous business types








ACA Tax provisions for tax exempt and government organizations








Information on how to e-file ACA information reports








List of other ACA tax provisions








Legal guidance and other resources








News releases








Health care tax tips








Questions and answers








Information in Spanish








Other








Did you find the information you were looking for? Yes
Radio button, one-up vertical Single Y Skip Logic Group* Find info


No A







Partially







A Please tell us in as much detail as possible what specifically were you looking for today?

Text area, no char limit
N Skip Logic Group* No info


Did you find the ACA information useful? Yes
Radio button, one-up vertical Single Y Skip Logic Group* Useful


No








Not sure








What could IRS do to improve the ACA section to better meet your needs?

Text area, no char limit
N
Improve
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File Modified0000-00-00
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