Questionnaire Management Guidelines | ||||||||||||||||||||
Goals: | ||||||||||||||||||||
� | One consolidated document to track all model and CQ changes throughout the life of the project | |||||||||||||||||||
� | Questionnaire always matches the live survey | |||||||||||||||||||
� | Easy and error-free way to submit CQ changes | |||||||||||||||||||
� | All changes tracked and reflected in one document (DOT will help) | |||||||||||||||||||
Basic rules: | ||||||||||||||||||||
1 | This questionnaire has to match the live survey | |||||||||||||||||||
2 | All changes to the live measure need to be tracked and archived in one document | |||||||||||||||||||
3 | All CQ change requests have to be submitted using this document | |||||||||||||||||||
SRA: | 1) marks up changes and submits the entire document to DOT | |||||||||||||||||||
DOT: | 1) archives change request on separate tab | |||||||||||||||||||
2) implements change(s) | ||||||||||||||||||||
3) updates the document to reflect all implemented changes in the "clean" questionnaire - SRA can send to the client and use for future CQ changes | ||||||||||||||||||||
4 | DOT safeguards correct formats - your next CQ changes have to be submitted using one survey document with appropriate color-coding | |||||||||||||||||||
Model Instance Name: | ||||||
RegInfo v2 (Client: Regulatory Information Service Center) | ||||||
MID: | ptxE5gN0Bw5lhNQIE9Z4ZA== | |||||
Date: | 1/20/2011 | |||||
RegInfo v2 (Client: Regulatory Information Service Center) MODEL QUESTION LIST | ||||||
Model questions utilize the ACSI methodology to determine scores and impacts | ||||||
ELEMENTS (drivers of satisfaction) | CUSTOMER SATISFACTION | FUTURE BEHAVIORS | ||||
Functionality (1=Poor, 10=Excellent, Don't Know) | Satisfaction | Return (1=Very Unlikely, 10=Very Likely) | ||||
1 | Please rate the usefulness of the features provided on this site. | 17 | What is your overall satisfaction with this site? | 20 | How likely are you to return to this site? | |
2 | Please rate the convenience of the features on this site. | 18 | How well does this site meet your expectations? | Recommend (1=Very Unlikely, 10=Very Likely) | ||
3 | Please rate the variety of features on this site. | 19 | How well does this site compare with your idea of an ideal website? | 21 | How likely are you to recommend this site to someone else? | |
Look and Feel (1=Poor, 10=Excellent, Don't Know) | Primary Resource (1=Very Unlikely, 10=Very Likely) | |||||
4 | Please rate the visual appeal of this site. | 22 | How likely are you to use this site as your primary resource for regulations under development? | |||
5 | Please rate the balance of graphics and text on this site. | Regulatory Participation (1=Very Unlikely, 10=Very Likely) | ||||
6 | Please rate the readability of the pages on this site. | 23 | How likely are you to participate in the regulatory process in the future? | |||
Navigation (1=Poor, 10=Excellent, Don't Know) | Trust (1=Strongly Disagree, 10=Strongly Agree) | |||||
7 | Please rate how well the site is organized. | 24 | I can count on this site to act in my best interests. | |||
8 | Please rate the options available for navigating this site. | 25 | I consider this site to be trustworthy. | |||
9 | Please rate how well the site layout helps you find what you are looking for. | 26 | This site can be trusted to do what is right. | |||
10 | Please rate the number of clicks to get where you want on this site. | |||||
Site Performance (1=Poor, 10=Excellent, Don't Know) | ![]() |
|||||
11 | Please rate how quickly pages load on this site. | |||||
12 | Please rate the consistency of speed from page to page on this site. | |||||
13 | Please rate the ability to load pages without getting error messages on this site. | |||||
Online Transparency (1=Poor, 10=Excellent, Don't Know) | ||||||
14 | Please rate how thoroughly this site discloses regulatory information. | |||||
15 | Please rate how quickly regulatory information is made available on this site. | |||||
16 | Please rate how well regulatory information can be accessed by the public on this site. | r | ||||
Model Instance Name: | ||||||
RegInfo v2 (Client: Regulatory Information Service Center) | ||||||
MID: | ptxE5gN0Bw5lhNQIE9Z4ZA== | |||||
Date: | 1/20/2011 | |||||
RegInfo v2 (Client: Regulatory Information Service Center) MODEL QUESTION LIST | ||||||
Model questions utilize the ACSI methodology to determine scores and impacts | ||||||
ELEMENTS (drivers of satisfaction) | CUSTOMER SATISFACTION | FUTURE BEHAVIORS | ||||
Functionality (1=Poor, 10=Excellent, Don't Know) | Satisfaction | Return (1=Very Unlikely, 10=Very Likely) | ||||
1 | Please rate the usefulness of the features provided on this site. | 17 | What is your overall satisfaction with this site? | 20 | How likely are you to return to this site? | |
2 | Please rate the convenience of the features on this site. | 18 | How well does this site meet your expectations? | Recommend (1=Very Unlikely, 10=Very Likely) | ||
3 | Please rate the variety of features on this site. | 19 | How well does this site compare with your idea of an ideal website? | 21 | How likely are you to recommend this site to someone else? | |
Look and Feel (1=Poor, 10=Excellent, Don't Know) | Primary Resource (1=Very Unlikely, 10=Very Likely) | |||||
4 | Please rate the visual appeal of this site. | 22 | How likely are you to use this site as your primary resource for regulations under development? | |||
5 | Please rate the balance of graphics and text on this site. | Regulatory Participation (1=Very Unlikely, 10=Very Likely) | ||||
6 | Please rate the readability of the pages on this site. | 23 | How likely are you to use participate in the regulatory process in the future? | |||
Navigation (1=Poor, 10=Excellent, Don't Know) | Trust (1=Strongly Disagree, 10=Strongly Agree) | |||||
7 | Please rate how well the site is organized. | 24 | I can count on this site to act in my best interests. | |||
8 | Please rate the options available for navigating this site. | 25 | I consider this site to be trustworthy. | |||
9 | Please rate how well the site layout helps you find what you are looking for. | 26 | This site can be trusted to do what is right. | |||
10 | Please rate the number of clicks to get where you want on this site. | |||||
Site Performance (1=Poor, 10=Excellent, Don't Know) | ![]() |
|||||
11 | Please rate how quickly pages load on this site. | |||||
12 | Please rate the consistency of speed from page to page on this site. | |||||
13 | Please rate the ability to load pages without getting error messages on this site. | |||||
Online Transparency (1=Poor, 10=Excellent, Don't Know) | ||||||
14 | Please rate how thoroughly this site discloses regulatory information. | |||||
15 | Please rate how quickly regulatory information is made available on this site. | |||||
16 | Please rate how well regulatory information can be accessed by the public on this site. | r | ||||
Model Instance Name: | |||||||||||
RegInfo v2 (Client: Regulatory Information Service Center) | underlined & italicized: RE-ORDER | ||||||||||
MID: ptxE5gN0Bw5lhNQIE9Z4ZA== | pink: ADDITION | ||||||||||
Date: | 1/20/2011 | blue + -->: REWORDING | |||||||||
RegInfo v2 (Client: Regulatory Information Service Center) CUSTOM QUESTION LIST | |||||||||||
QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Label | ||
EDO09253 | How frequently do you visit RegInfo.gov? | First time | Radio button, one-up vertical | Single | Y | Visit Freq | |||||
Daily or more often | |||||||||||
About once a week | |||||||||||
About once a month | |||||||||||
Less than once a month, but more than once a year | |||||||||||
Once a year or less | |||||||||||
EDO09254 | What is your role in visiting RegInfo.gov this visit? | Government employee (Federal) | Checkbox, one-up vertical | Multi | Y | OPS Group | Role | ||||
Government employee (State, Local, or Tribal) | |||||||||||
Academic/Researcher | |||||||||||
Employee at a company/organization affected by Federal regulations | |||||||||||
Employee at a company/organization that participates in the Federal regulatory process | |||||||||||
General public | |||||||||||
News media | |||||||||||
Other (please specify): | A | ||||||||||
EDO09255 | A | Other Role | Text field, <100 char | N | OPS Group | Other Role | |||||
EDO09256 | How did you find out about the RegInfo.gov web site? | Search engine | Radio button, one-up vertical | Single | Y | OPS Group | Find Out | ||||
Link from another web site | |||||||||||
Newspaper, magazine, or other publication | |||||||||||
Word of mouth | |||||||||||
Don't know | |||||||||||
Other (please specify information source): | B | ||||||||||
EDO09257 | B | Other Source | Text field, <100 char | N | OPS Group | Other Find Out | |||||
EDO09258 | Which of the following resources, if any, were you specifically looking for this visit? (Please select all that apply.) | The most recent Unified Agenda or Regulatory Plan | Checkbox, one-up vertical | Multi | Y | OPS Group | Resources | ||||
Previous Unified Agenda(s) | |||||||||||
Previous Regulatory Plan(s) | |||||||||||
Regulatory Reviews | |||||||||||
Information Collection Reviews | |||||||||||
Related Links | |||||||||||
The Reg Map | |||||||||||
Other (please specify): | C | ||||||||||
EDO09259 | C | Other Resources | Text field, <100 char | N | OPS Group | Other Resources | |||||
EDO09260 | Did you accomplish what you wanted to on the site today? | Yes | Radio button, one-up vertical | Single | Y | Skip Logic | Accomplished Goal | ||||
No | A,B | ||||||||||
EDO09261 | A | Please tell us about the information you could not find. | OPEN-END | Text area, no char limit | N | Skip Logic | Did Not Find | ||||
EDO09262 | B | What do you intend to do next to find the information you need? | Continue looking on RegInfo.gov | Checkbox, one-up vertical | Multi | Y | Skip Logic | Do Next | |||
Come back to RegInfo.gov later | |||||||||||
Look elsewhere online | |||||||||||
E-mail RISC@gsa.gov | |||||||||||
Give up | |||||||||||
Other (please specify): | D | ||||||||||
EDO09263 | D | Please tell us what you intend to do next. | Text field, <100 char | N | Skip Logic | Other Do Next | |||||
EDO09264 | What sections of the RegInfo.gov web site did you view during this visit? (Please select all that apply.) | The Unified Agenda and the Regulatory Plan | Checkbox, one-up vertical | Multi | Y | Sections Visited | |||||
Regulatory Reviews | |||||||||||
Information Collection Reviews | |||||||||||
Related Links | |||||||||||
The Reg Map | |||||||||||
Other | |||||||||||
Not Sure | |||||||||||
EDO09265 | Please describe your experience with navigation on this web site. | I had no difficulty navigating this site | Checkbox, one-up vertical | Multi | Y | OPS Group | Navigation | ||||
Too many links or navigational choices | |||||||||||
Links did not take me where I expected | |||||||||||
I experienced broken links, error messages, or other technical difficulties | |||||||||||
I was able to navigate to the general area, but could not find the specific content I needed | |||||||||||
Other navigational issue (please specify): | E | ||||||||||
EDO09266 | E | Other Navigation Experience | Text field, <100 char | N | OPS Group | Other Navigation | |||||
EDO09267 | Did you use a RegInfo.gov search tool this visit? | Yes | A,B | Radio button, one-up vertical | Single | Y | Skip Logic | Search | |||
No | |||||||||||
Not Sure | |||||||||||
EDO09268 | A | Which section(s) of the site did you search? | The Unified Agenda and the Regulatory Plan | Checkbox, one-up vertical | Multi | Y | Skip Logic | Search - Section | |||
Regulatory Reviews | |||||||||||
Information Collection Reviews | |||||||||||
Not Sure | |||||||||||
EDO09269 | B | Please describe your search experience. | I had no difficulty searching on this site | Checkbox, one-up vertical | Multi | Y | Skip Logic | Search - Experience | |||
Search returned too many results | |||||||||||
Search returned too few results | |||||||||||
Search returned no results | |||||||||||
I received an error message | |||||||||||
Results were not pertinent to my search criteria | |||||||||||
The response time was too long | |||||||||||
Other search issue (please specify): | F | ||||||||||
EDO09270 | F | Please describe the issue you experienced with the search tool. | Text field, <100 char | N | Skip Logic | Other Search Exp | |||||
EDO09271 | Did you interact with the bar or pie chart featured on the RegInfo.gov homepage today? | Yes | A,D | Radio button, one-up vertical | Y | Skip Logic | Dashboard | ||||
No | |||||||||||
Not Sure | |||||||||||
EDO09272 | A | Please tell us what you thought of these charts. | I found them useful/interesting | Checkbox, one-up vertical | Multi | Y | Skip Logic | Dashboard Opinion | |||
I found them interesting, but they did not pertain to the information I was looking for today | |||||||||||
I did not understand the information that was shown | |||||||||||
I felt they took up too much space on the page | |||||||||||
None of the above | |||||||||||
EDO09273 | D | Please provide any additional feedback regarding the bar and pie charts. | Text field, <100 char | N | Skip Logic | OE_Dashboard | |||||
EDO09274 | Do you have any suggestions on how we can improve our site? | OPEN-END | Text area, no char limit | N | Improvements |
Model Instance Name: | |||||||||||
RegInfo v2 (Client: Regulatory Information Service Center) | underlined & italicized: RE-ORDER | ||||||||||
MID: ptxE5gN0Bw5lhNQIE9Z4ZA== | pink: ADDITION | ||||||||||
Date: | 1/20/2011 | blue + -->: REWORDING | |||||||||
RegInfo v2 (Client: Regulatory Information Service Center) CUSTOM QUESTION LIST | |||||||||||
QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Label | ||
EDO09253 | How frequently do you visit RegInfo.gov? | First time | Radio button, one-up vertical | Single | Y | Visit Freq | |||||
Daily or more often | |||||||||||
About once a week | |||||||||||
About once a month | |||||||||||
Less than once a month, but more than once a year | |||||||||||
Once a year or less | |||||||||||
EDO09254 | What is your role in visiting RegInfo.gov this visit? | Government employee (Federal) | Checkbox, one-up vertical | Multi | Y | OPS Group | Role | ||||
Government employee (State, Local, or Tribal) | |||||||||||
Academic/Researcher | |||||||||||
Employee at a company/organization affected by Federal regulations | |||||||||||
Employee at a company/organization that participates in the Federal regulatory process | |||||||||||
General public | |||||||||||
News media | |||||||||||
Other (please specify): | A | ||||||||||
EDO09255 | A | Other Role | Text field, <100 char | N | OPS Group | Other Role | |||||
EDO09256 | How did you find out about the RegInfo.gov web site? | Search engine | Radio button, one-up vertical | Single | Y | OPS Group | Find Out | ||||
Link from another web site | |||||||||||
Newspaper, magazine, or other publication | |||||||||||
Word of mouth | |||||||||||
Don't know | |||||||||||
Other (please specify information source): | B | ||||||||||
EDO09257 | B | Other Source | Text field, <100 char | N | OPS Group | Other Find Out | |||||
EDO09258 | Which of the following resources, if any, were you specifically looking for this visit? (Please select all that apply.) | The most recent Unified Agenda or Regulatory Plan | Checkbox, one-up vertical | Multi | Y | OPS Group | Resources | ||||
Previous Unified Agenda(s) | |||||||||||
Previous Regulatory Plan(s) | |||||||||||
Regulatory Reviews | |||||||||||
Information Collection Reviews | |||||||||||
Related Links | |||||||||||
The Reg Map | |||||||||||
Other (please specify): | C | ||||||||||
EDO09259 | C | Other Resources | Text field, <100 char | N | OPS Group | Other Resources | |||||
EDO09260 | Did you accomplish what you wanted to on the site today? | Yes | Radio button, one-up vertical | Single | Y | Skip Logic | Accomplished Goal | ||||
No | A,B | ||||||||||
EDO09261 | A | Please tell us about the information you could not find. | OPEN-END | Text area, no char limit | N | Skip Logic | Did Not Find | ||||
EDO09262 | B | What do you intend to do next to find the information you need? | Continue looking on RegInfo.gov | Checkbox, one-up vertical | Multi | Y | Skip Logic | Do Next | |||
Come back to RegInfo.gov later | |||||||||||
Look elsewhere online | |||||||||||
E-mail RISC@gsa.gov | |||||||||||
Give up | |||||||||||
Other (please specify): | D | ||||||||||
EDO09263 | D | Please tell us what you intend to do next. | Text field, <100 char | N | Skip Logic | Other Do Next | |||||
EDO09264 | What sections of the RegInfo.gov web site did you view during this visit? (Please select all that apply.) | The Unified Agenda and the Regulatory Plan | Checkbox, one-up vertical | Multi | Y | Sections Visited | |||||
Regulatory Reviews | |||||||||||
Information Collection Reviews | |||||||||||
Related Links | |||||||||||
The Reg Map | |||||||||||
Other | |||||||||||
Not Sure | |||||||||||
EDO09265 | Please describe your experience with navigation on this web site. | I had no difficulty navigating this site | Checkbox, one-up vertical | Multi | Y | OPS Group | Navigation | ||||
Too many links or navigational choices | |||||||||||
Links did not take me where I expected | |||||||||||
I experienced broken links, error messages, or other technical difficulties | |||||||||||
I was able to navigate to the general area, but could not find the specific content I needed | |||||||||||
Other navigational issue (please specify): | E | ||||||||||
EDO09266 | E | Other Navigation Experience | Text field, <100 char | N | OPS Group | Other Navigation | |||||
EDO09267 | Did you use a RegInfo.gov search tool this visit? | Yes | A,B | Radio button, one-up vertical | Single | Y | Skip Logic | Search | |||
No | |||||||||||
Not Sure | |||||||||||
EDO09268 | A | Which section(s) of the site did you search? | The Unified Agenda and the Regulatory Plan | Checkbox, one-up vertical | Multi | Y | Skip Logic | Search - Section | |||
Regulatory Reviews | |||||||||||
Information Collection Reviews | |||||||||||
Not Sure | |||||||||||
EDO09269 | B | Please describe your search experience. | I had no difficulty searching on this site | Checkbox, one-up vertical | Multi | Y | Skip Logic | Search - Experience | |||
Search returned too many results | |||||||||||
Search returned too few results | |||||||||||
Search returned no results | |||||||||||
I received an error message | |||||||||||
Results were not pertinent to my search criteria | |||||||||||
The response time was too long | |||||||||||
Other search issue (please specify): | F | ||||||||||
EDO09270 | F | Please describe the issue you experienced with the search tool. | Text field, <100 char | N | Skip Logic | Other Search Exp | |||||
EDO09271 | Did you interact with the bar or pie chart featured on the RegInfo.gov homepage today? | Yes | A,D | Radio button, one-up vertical | Y | Skip Logic | Dashboard | ||||
No | |||||||||||
Not Sure | |||||||||||
EDO09272 | A | Please tell us what you thought of these charts. | I found them useful/interesting | Checkbox, one-up vertical | Multi | Y | Skip Logic | Dashboard Opinion | |||
I found them interesting, but they did not pertain to the information I was looking for today | |||||||||||
I did not understand the information that was shown | |||||||||||
I felt they took up too much space on the page | |||||||||||
None of the above | |||||||||||
EDO09273 | D | Please provide any additional feedback regarding the bar and pie charts. | Text field, <100 char | N | Skip Logic | OE_Dashboard | |||||
EDO09274 | Do you have any suggestions on how we can improve our site? | OPEN-END | Text area, no char limit | N | Improvements |
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File Modified | 0000-00-00 |
File Created | 0000-00-00 |