784 2014 784 GSA Reginfo

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Overview

Guidelines
Current Model Qsts
Model Qsts 4-21-11
Current Custom Qsts
Custom Qsts (1-27-11)

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Sheet 1: Guidelines

Questionnaire Management Guidelines

Goals:

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One consolidated document to track all model and CQ changes throughout the life of the project

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Questionnaire always matches the live survey

�

Easy and error-free way to submit CQ changes

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All changes tracked and reflected in one document (DOT will help)

Basic rules:

1

This questionnaire has to match the live survey

2

All changes to the live measure need to be tracked and archived in one document

3

All CQ change requests have to be submitted using this document

SRA:

1) marks up changes and submits the entire document to DOT

DOT:

1) archives change request on separate tab

2) implements change(s)

3) updates the document to reflect all implemented changes in the "clean" questionnaire - SRA can send to the client and use for future CQ changes

4

DOT safeguards correct formats - your next CQ changes have to be submitted using one survey document with appropriate color-coding

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Sheet 2: Current Model Qsts

Model Instance Name:
RegInfo v2 (Client: Regulatory Information Service Center)
MID:	ptxE5gN0Bw5lhNQIE9Z4ZA==
Date:	1/20/2011
RegInfo v2 (Client: Regulatory Information Service Center) MODEL QUESTION LIST
Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	Functionality (1=Poor, 10=Excellent, Don't Know)		Satisfaction		Return (1=Very Unlikely, 10=Very Likely)
1	Please rate the usefulness of the features provided on this site.	17	What is your overall satisfaction with this site?	20	How likely are you to return to this site?
2	Please rate the convenience of the features on this site.	18	How well does this site meet your expectations?		Recommend (1=Very Unlikely, 10=Very Likely)
3	Please rate the variety of features on this site.	19	How well does this site compare with your idea of an ideal website?	21	How likely are you to recommend this site to someone else?
	Look and Feel (1=Poor, 10=Excellent, Don't Know)				Primary Resource (1=Very Unlikely, 10=Very Likely)
4	Please rate the visual appeal of this site.			22	How likely are you to use this site as your primary resource for regulations under development?
5	Please rate the balance of graphics and text on this site.				Regulatory Participation (1=Very Unlikely, 10=Very Likely)
6	Please rate the readability of the pages on this site.			23	How likely are you to participate in the regulatory process in the future?
	Navigation (1=Poor, 10=Excellent, Don't Know)				Trust (1=Strongly Disagree, 10=Strongly Agree)
7	Please rate how well the site is organized.			24	I can count on this site to act in my best interests.
8	Please rate the options available for navigating this site.			25	I consider this site to be trustworthy.
9	Please rate how well the site layout helps you find what you are looking for.			26	This site can be trusted to do what is right.
10	Please rate the number of clicks to get where you want on this site.
	Site Performance (1=Poor, 10=Excellent, Don't Know)
11	Please rate how quickly pages load on this site.
12	Please rate the consistency of speed from page to page on this site.
13	Please rate the ability to load pages without getting error messages on this site.
	Online Transparency (1=Poor, 10=Excellent, Don't Know)
14	Please rate how thoroughly this site discloses regulatory information.
15	Please rate how quickly regulatory information is made available on this site.
16	Please rate how well regulatory information can be accessed by the public on this site.					r

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Sheet 3: Model Qsts 4-21-11

Model Instance Name:
RegInfo v2 (Client: Regulatory Information Service Center)
MID:	ptxE5gN0Bw5lhNQIE9Z4ZA==
Date:	1/20/2011
RegInfo v2 (Client: Regulatory Information Service Center) MODEL QUESTION LIST
Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	Functionality (1=Poor, 10=Excellent, Don't Know)		Satisfaction		Return (1=Very Unlikely, 10=Very Likely)
1	Please rate the usefulness of the features provided on this site.	17	What is your overall satisfaction with this site?	20	How likely are you to return to this site?
2	Please rate the convenience of the features on this site.	18	How well does this site meet your expectations?		Recommend (1=Very Unlikely, 10=Very Likely)
3	Please rate the variety of features on this site.	19	How well does this site compare with your idea of an ideal website?	21	How likely are you to recommend this site to someone else?
	Look and Feel (1=Poor, 10=Excellent, Don't Know)				Primary Resource (1=Very Unlikely, 10=Very Likely)
4	Please rate the visual appeal of this site.			22	How likely are you to use this site as your primary resource for regulations under development?
5	Please rate the balance of graphics and text on this site.				Regulatory Participation (1=Very Unlikely, 10=Very Likely)
6	Please rate the readability of the pages on this site.			23	How likely are you to use participate in the regulatory process in the future?
	Navigation (1=Poor, 10=Excellent, Don't Know)				Trust (1=Strongly Disagree, 10=Strongly Agree)
7	Please rate how well the site is organized.			24	I can count on this site to act in my best interests.
8	Please rate the options available for navigating this site.			25	I consider this site to be trustworthy.
9	Please rate how well the site layout helps you find what you are looking for.			26	This site can be trusted to do what is right.
10	Please rate the number of clicks to get where you want on this site.
	Site Performance (1=Poor, 10=Excellent, Don't Know)
11	Please rate how quickly pages load on this site.
12	Please rate the consistency of speed from page to page on this site.
13	Please rate the ability to load pages without getting error messages on this site.
	Online Transparency (1=Poor, 10=Excellent, Don't Know)
14	Please rate how thoroughly this site discloses regulatory information.
15	Please rate how quickly regulatory information is made available on this site.
16	Please rate how well regulatory information can be accessed by the public on this site.					r

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Sheet 4: Current Custom Qsts

Model Instance Name:			red & strike-through: DELETE
RegInfo v2 (Client: Regulatory Information Service Center)			underlined & italicized: RE-ORDER
MID: ptxE5gN0Bw5lhNQIE9Z4ZA==			pink: ADDITION
Date:	1/20/2011		blue + -->: REWORDING
RegInfo v2 (Client: Regulatory Information Service Center) CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
EDO09253		How frequently do you visit RegInfo.gov?	First time		Radio button, one-up vertical	Single	Y		Visit Freq
			Daily or more often
			About once a week
			About once a month
			Less than once a month, but more than once a year
			Once a year or less
EDO09254		What is your role in visiting RegInfo.gov this visit?	Government employee (Federal)		Checkbox, one-up vertical	Multi	Y	OPS Group	Role
			Government employee (State, Local, or Tribal)
			Academic/Researcher
			Employee at a company/organization affected by Federal regulations
			Employee at a company/organization that participates in the Federal regulatory process
			General public
			News media
			Other (please specify):	A
EDO09255	A	Other Role			Text field, <100 char		N	OPS Group	Other Role
EDO09256		How did you find out about the RegInfo.gov web site?	Search engine		Radio button, one-up vertical	Single	Y	OPS Group	Find Out
			Link from another web site
			Newspaper, magazine, or other publication
			Word of mouth
			Don't know
			Other (please specify information source):	B
EDO09257	B	Other Source			Text field, <100 char		N	OPS Group	Other Find Out
EDO09258		Which of the following resources, if any, were you specifically looking for this visit? (Please select all that apply.)	The most recent Unified Agenda or Regulatory Plan		Checkbox, one-up vertical	Multi	Y	OPS Group	Resources
			Previous Unified Agenda(s)
			Previous Regulatory Plan(s)
			Regulatory Reviews
			Information Collection Reviews
			Related Links
			The Reg Map
			Other (please specify):	C
EDO09259	C	Other Resources			Text field, <100 char		N	OPS Group	Other Resources
EDO09260		Did you accomplish what you wanted to on the site today?	Yes		Radio button, one-up vertical	Single	Y	Skip Logic	Accomplished Goal
			No	A,B
EDO09261	A	Please tell us about the information you could not find.	OPEN-END		Text area, no char limit		N	Skip Logic	Did Not Find
EDO09262	B	What do you intend to do next to find the information you need?	Continue looking on RegInfo.gov		Checkbox, one-up vertical	Multi	Y	Skip Logic	Do Next
			Come back to RegInfo.gov later
			Look elsewhere online
			E-mail [email protected]
			Give up
			Other (please specify):	D
EDO09263	D	Please tell us what you intend to do next.			Text field, <100 char		N	Skip Logic	Other Do Next
EDO09264		What sections of the RegInfo.gov web site did you view during this visit? (Please select all that apply.)	The Unified Agenda and the Regulatory Plan		Checkbox, one-up vertical	Multi	Y		Sections Visited
			Regulatory Reviews
			Information Collection Reviews
			Related Links
			The Reg Map
			Other
			Not Sure
EDO09265		Please describe your experience with navigation on this web site.	I had no difficulty navigating this site		Checkbox, one-up vertical	Multi	Y	OPS Group	Navigation
			Too many links or navigational choices
			Links did not take me where I expected
			I experienced broken links, error messages, or other technical difficulties
			I was able to navigate to the general area, but could not find the specific content I needed
			Other navigational issue (please specify):	E
EDO09266	E	Other Navigation Experience			Text field, <100 char		N	OPS Group	Other Navigation
EDO09267		Did you use a RegInfo.gov search tool this visit?	Yes	A,B	Radio button, one-up vertical	Single	Y	Skip Logic	Search
			No
			Not Sure
EDO09268	A	Which section(s) of the site did you search?	The Unified Agenda and the Regulatory Plan		Checkbox, one-up vertical	Multi	Y	Skip Logic	Search - Section
			Regulatory Reviews
			Information Collection Reviews
			Not Sure
EDO09269	B	Please describe your search experience.	I had no difficulty searching on this site		Checkbox, one-up vertical	Multi	Y	Skip Logic	Search - Experience
			Search returned too many results
			Search returned too few results
			Search returned no results
			I received an error message
			Results were not pertinent to my search criteria
			The response time was too long
			Other search issue (please specify):	F
EDO09270	F	Please describe the issue you experienced with the search tool.			Text field, <100 char		N	Skip Logic	Other Search Exp
EDO09271		Did you interact with the bar or pie chart featured on the RegInfo.gov homepage today?	Yes	A,D	Radio button, one-up vertical		Y	Skip Logic	Dashboard
			No
			Not Sure
EDO09272	A	Please tell us what you thought of these charts.	I found them useful/interesting		Checkbox, one-up vertical	Multi	Y	Skip Logic	Dashboard Opinion
			I found them interesting, but they did not pertain to the information I was looking for today
			I did not understand the information that was shown
			I felt they took up too much space on the page
			None of the above
EDO09273	D	Please provide any additional feedback regarding the bar and pie charts.			Text field, <100 char		N	Skip Logic	OE_Dashboard
EDO09274		Do you have any suggestions on how we can improve our site?	OPEN-END		Text area, no char limit		N		Improvements

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Sheet 5: Custom Qsts (1-27-11)

Model Instance Name:			red & strike-through: DELETE
RegInfo v2 (Client: Regulatory Information Service Center)			underlined & italicized: RE-ORDER
MID: ptxE5gN0Bw5lhNQIE9Z4ZA==			pink: ADDITION
Date:	1/20/2011		blue + -->: REWORDING
RegInfo v2 (Client: Regulatory Information Service Center) CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
EDO09253		How frequently do you visit RegInfo.gov?	First time		Radio button, one-up vertical	Single	Y		Visit Freq
			Daily or more often
			About once a week
			About once a month
			Less than once a month, but more than once a year
			Once a year or less
EDO09254		What is your role in visiting RegInfo.gov this visit?	Government employee (Federal)		Checkbox, one-up vertical	Multi	Y	OPS Group	Role
			Government employee (State, Local, or Tribal)
			Academic/Researcher
			Employee at a company/organization affected by Federal regulations
			Employee at a company/organization that participates in the Federal regulatory process
			General public
			News media
			Other (please specify):	A
EDO09255	A	Other Role			Text field, <100 char		N	OPS Group	Other Role
EDO09256		How did you find out about the RegInfo.gov web site?	Search engine		Radio button, one-up vertical	Single	Y	OPS Group	Find Out
			Link from another web site
			Newspaper, magazine, or other publication
			Word of mouth
			Don't know
			Other (please specify information source):	B
EDO09257	B	Other Source			Text field, <100 char		N	OPS Group	Other Find Out
EDO09258		Which of the following resources, if any, were you specifically looking for this visit? (Please select all that apply.)	The most recent Unified Agenda or Regulatory Plan		Checkbox, one-up vertical	Multi	Y	OPS Group	Resources
			Previous Unified Agenda(s)
			Previous Regulatory Plan(s)
			Regulatory Reviews
			Information Collection Reviews
			Related Links
			The Reg Map
			Other (please specify):	C
EDO09259	C	Other Resources			Text field, <100 char		N	OPS Group	Other Resources
EDO09260		Did you accomplish what you wanted to on the site today?	Yes		Radio button, one-up vertical	Single	Y	Skip Logic	Accomplished Goal
			No	A,B
EDO09261	A	Please tell us about the information you could not find.	OPEN-END		Text area, no char limit		N	Skip Logic	Did Not Find
EDO09262	B	What do you intend to do next to find the information you need?	Continue looking on RegInfo.gov		Checkbox, one-up vertical	Multi	Y	Skip Logic	Do Next
			Come back to RegInfo.gov later
			Look elsewhere online
			E-mail [email protected]
			Give up
			Other (please specify):	D
EDO09263	D	Please tell us what you intend to do next.			Text field, <100 char		N	Skip Logic	Other Do Next
EDO09264		What sections of the RegInfo.gov web site did you view during this visit? (Please select all that apply.)	The Unified Agenda and the Regulatory Plan		Checkbox, one-up vertical	Multi	Y		Sections Visited
			Regulatory Reviews
			Information Collection Reviews
			Related Links
			The Reg Map
			Other
			Not Sure
EDO09265		Please describe your experience with navigation on this web site.	I had no difficulty navigating this site		Checkbox, one-up vertical	Multi	Y	OPS Group	Navigation
			Too many links or navigational choices
			Links did not take me where I expected
			I experienced broken links, error messages, or other technical difficulties
			I was able to navigate to the general area, but could not find the specific content I needed
			Other navigational issue (please specify):	E
EDO09266	E	Other Navigation Experience			Text field, <100 char		N	OPS Group	Other Navigation
EDO09267		Did you use a RegInfo.gov search tool this visit?	Yes	A,B	Radio button, one-up vertical	Single	Y	Skip Logic	Search
			No
			Not Sure
EDO09268	A	Which section(s) of the site did you search?	The Unified Agenda and the Regulatory Plan		Checkbox, one-up vertical	Multi	Y	Skip Logic	Search - Section
			Regulatory Reviews
			Information Collection Reviews
			Not Sure
EDO09269	B	Please describe your search experience.	I had no difficulty searching on this site		Checkbox, one-up vertical	Multi	Y	Skip Logic	Search - Experience
			Search returned too many results
			Search returned too few results
			Search returned no results
			I received an error message
			Results were not pertinent to my search criteria
			The response time was too long
			Other search issue (please specify):	F
EDO09270	F	Please describe the issue you experienced with the search tool.			Text field, <100 char		N	Skip Logic	Other Search Exp
EDO09271		Did you interact with the bar or pie chart featured on the RegInfo.gov homepage today?	Yes	A,D	Radio button, one-up vertical		Y	Skip Logic	Dashboard
			No
			Not Sure
EDO09272	A	Please tell us what you thought of these charts.	I found them useful/interesting		Checkbox, one-up vertical	Multi	Y	Skip Logic	Dashboard Opinion
			I found them interesting, but they did not pertain to the information I was looking for today
			I did not understand the information that was shown
			I felt they took up too much space on the page
			None of the above
EDO09273	D	Please provide any additional feedback regarding the bar and pie charts.			Text field, <100 char		N	Skip Logic	OE_Dashboard
EDO09274		Do you have any suggestions on how we can improve our site?	OPEN-END		Text area, no char limit		N		Improvements