787 2014 787 NIDCR Site Feedback

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2014 787 NIDCR Site Feedback.xlsx

2014 781 Architect of the U.S. Capitol Gift Shop - 2014 793 FTC Compliant Assistant Survey

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Questions
Questions (07-01-13)
Questions (11-12-12)
Questions (8-27-12)


Sheet 1: Welcome and Thank You Text

Welcome and Thank You Text











Welcome Text







Thank you for visiting this webpage. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions.





















Thank You Text







Thank you for taking the time to complete this survey. Your comments are very valuable to us and will be helpful in improving our web site. All responses are strictly confidential.













This welcome and thank you text was modified by the client on 8/15/2012.

Sheet 2: Questions

NIDCR Site Feedback

red & strike-through: DELETE





84lgI11h5ocEtdQspQwAwA==

underlined & italicized: RE-ORDER








pink: ADDITION





Date: 6/17/2013 blue + -->: REWORDING















84lgI11h5ocEtdQspQwAwA== CUSTOM QUESTION LIST
CQID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
NEW
Did you find the information you were looking for on this NIDCR webpage? Yes
Radio button, one-up vertical Single Yes Skip Logic Group Did You Find


No Skip F



Still looking for information when survey popped




Not looking for anything in particular


NEW Skip F What information were you specifically looking for today?

Text area, no char limit Open No Skip Logic Group Looking For
CAS0032276
Overall, the information on this webpage was: Very easy to understand
Radio button, one-up vertical Single Yes
Comprehension
Easy to understand
Somewhat difficult to understand
Difficult to understand
CAS0032277
Does this webpage include…? Too much information
Radio button, one-up vertical Single Yes
Amount Info
Not enough information
Just the right amount of information
CAS0032278
What did you like about this webpage?

Text area, no char limit Open No
Like
CAS0032279
What did you dislike or find confusing?

Text area, no char limit Open No
Dislike
CAS0032280
After reading this webpage, do you have any unanswered questions about the topic? If yes, what questions?

Text area, no char limit Open No
Questions
CAS0032281
Which best describes you? Parent/guardian
Radio button, one-up vertical Single Yes Skip Logic Group Role
Person with a health concern
Family member/friend of a person with a health concern Skip G
Caregiver Skip A
Health educator
Health care provider
Scientist/researcher
Media
Student
Teacher
Other Skip B
CAS0032283 Skip B Please explain your role

Text area, no char limit Open No Skip Logic Group Other Role
New Skip G Are you a …? Parent/guardian
Check boxes one up vertical Multi No Skip Logic Group Clarify family or friend
Caregiver Skip A
Neither
CAS0032282 Skip A Please explain your role as a caregiver

Text area, no char limit Open No Skip Logic Group Caregiver
CAS0032284
Would you recommend this webpage to others? Yes, I would recommend this webpage to others
Radio button, one-up vertical Single Yes Skip Logic Group Recommend
No, I would not recommend this webpage to others Skip H
NEW Skip H Please explain

Text area, no char limit Open No Skip Logic Group Why Not Recommend
CAS0032285
In your opinion, this information is important for (check all that apply): Parent/guardian
Radio button, one-up vertical Single Yes Skip Logic Group Important For
Caregiver Skip C
Children and youth
Health care providers (e.g. physicians, nurses, dentists, dental hygienists)
Health educators
Teachers
Students
Other Skip D
CAS0032286 Skip C What kind of caregiver?

Text area, no char limit Open No Skip Logic Group Important Caregiver
CAS0032287 Skip D Please explain

Text area, no char limit Open No Skip Logic Group Important Other
CAS0032288
What other oral health topics are of interest to you?

Text area, no char limit Open No
Topics of Interest
CAS0032289
How would you prefer to access information on these oral health topics? Website
Radio button, one-up vertical Single Yes Skip Logic Group Prefer to Access
Print (booklet, factsheet, poster, etc.)
Animation/video (YouTube)
Social media (Facebook/Twitter)
Podcast/audio file
Mobile phone/device
Text message or alert
Other Skip E
CAS0032290 Skip E Please explain

Text area, no char limit Open No Skip Logic Group Other Prefer to Access

Sheet 3: Questions (07-01-13)

NIDCR Site Feedback

red & strike-through: DELETE






84lgI11h5ocEtdQspQwAwA==

underlined & italicized: RE-ORDER









pink: ADDITION






Date: 6/17/2013 blue + -->: REWORDING

















84lgI11h5ocEtdQspQwAwA== CUSTOM QUESTION LIST
CQID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
NEW
Overall, the information on this webpage was: Very easy to understand
Radio button, one-up vertical Single Yes
Comprehension
Easy to understand

Somewhat difficult to understand

Difficult to understand

NEW
Does this webpage include…? Too much information
Radio button, one-up vertical Single Yes
Amount Info
Not enough information

Just the right amount of information

NEW
What did you like about this webpage?

Text area, no char limit Open No
Like
NEW
What did you dislike or find confusing?

Text area, no char limit Open No
Dislike
NEW
After reading this webpage, do you have any unanswered questions about the topic? If yes, what questions?

Text area, no char limit Open No
Questions
NEW
Which best describes you? Parent/guardian
Radio button, one-up vertical Single Yes Skip Logic Group Role
Caregiver Skip A
Health educator

Health care provider

Scientist/researcher

Media

Student

Teacher

Other Skip B
NEW Skip A Please explain your role as a caregiver

Text area, no char limit Open No Skip Logic Group Caregiver
NEW Skip B Please explain your role

Text area, no char limit Open No Skip Logic Group Other Role
NEW
Would you recommend this webpage to others? Yes, I would recommend this webpage to others
Radio button, one-up vertical Single Yes
Recommend
No, I would not recommend this webpage to others

NEW
In your opinion, this information is important for (check all that apply): Parent/guardian
Radio button, one-up vertical Single Yes Skip Logic Group Important For
Caregiver Skip C
Children and youth

Health care providers (e.g. physicians, nurses, dentists, dental hygienists)

Health educators

Teachers

Students

Other Skip D
NEW Skip C What kind of caregiver?

Text area, no char limit Open No Skip Logic Group Important Caregiver
NEW Skip D Please explain

Text area, no char limit Open No Skip Logic Group Important Other
NEW
What other oral health topics are of interest to you?

Text area, no char limit Open No
Topics of Interest
NEW
How would you prefer to access information on these oral health topics? Website
Radio button, one-up vertical Single Yes Skip Logic Group Prefer to Access
Print (booklet, factsheet, poster, etc.)

Animation/video (YouTube)

Social media (Facebook/Twitter)

Podcast/audio file

Mobile phone/device

Text message or alert

Other Skip E
NEW Skip E Please explain

Text area, no char limit Open No Skip Logic Group Other Prefer to Access











ACQinh0014968
How did you find NIDCR’s oral health webpage today? Search Engine (e.g. Google, Bing, Yahoo)
Radio button, one-up vertical Single or Multi Yes Skip Logic Group How did you find



Medline Plus









National Institutes of Health (NIH) webpage









Another site









NIDCR print publications/products









Bookmarked NIDCR website (favorite)









Word of mouth recommendation









Other A





ACQinh0014970 A Please explain.

Text area, no char limit Open No Skip Logic Group OPS_How did you find
ACQinh0014971
What information were you looking for today?

Text area, no char limit Open No
Info Looking For











ACQinh0014972
Did you take one of the oral health quizzes on this webpage? Yes, the quizzes helped me learn new oral health information
Radio button, one-up vertical Single Yes
Take Quiz



Yes, the quizzes reinforced oral health information I already knew









No, I did not take one of the oral health quizzes on this webpage






ACQinh0014973
Did you view one of the oral health videos on this webpage? Yes, the video(s) helped me learn new oral health information
Radio button, one-up vertical Single Yes
View Video



Yes, the video(s) reinforced oral health information I already knew









No, I did not view one of the videos on this webpage






ACQinh0014974
Did you find what you were looking for on NIDCR’s oral health webpage? Yes

Single Yes Skip Logic Group Did You Find



No B








Still looking for information when the survey popped









Not looking for anything in particular






ACQinh0014975 B If no, what were you unable to find?


Open No Skip Logic Group What Did Not Find
ACQinh0014937
How would you rate the visual appeal of NIDCR’s oral health webpage? 1=Poor
Radio button, scale, has don't know Single Yes
Visual Appeal



2









3









4









5









6









7









8









9









Excellent=10









Don’t Know






ACQinh0014938
If you could make one improvement to NIDCR’s oral health webpage, what would it be?

Text area, no char limit Open No
Improvement
ACQinh0014939
What additional oral health information or resources would you like to see included on this webpage?

Text area, no char limit Open No
Addl Resources
ACQinh0014940
In your opinion, what is the best way to access oral health information? (choose all that apply) Print (booklet, factsheet, poster, etc.)
Checkbox, one-up vertical Multi Yes Skip Logic Group Best Way to Access



Website









Animation/video (YouTube)









Via social media (Facebook/Twitter)









Podcast/audio file









Via mobile phone/device









Text message or alert









Other C





ACQinh0014941 C Please explain briefly


Open No Skip Logic Group OPS_Best Way to Access
ACQinh0014942
Which best describes you? Person with a health concern
Radio button, one-up vertical Single Yes Skip Logic Group Describes You



Family member/friend of a person with a health concern









Patient Advocate









Health Educator









Health Care Provider









Scientist/Researcher









NIDCR or other government staff









Student









University Faculty Member









Other D





ACQinh0014983 D Please explain briefly

Text area, no char limit Open No Skip Logic Group OPS_Describes You

Sheet 4: Questions (11-12-12)

NIDCR Site Feedback

red & strike-through: DELETE






84lgI11h5ocEtdQspQwAwA==

underlined & italicized: RE-ORDER









pink: ADDITION






Date: 11/7/2012 blue + -->: REWORDING

















84lgI11h5ocEtdQspQwAwA== CUSTOM QUESTION LIST
CQID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
ACQinh0014968
How did you find NIDCR’s oral health webpage today? Search Engine (e.g. Google, Bing, Yahoo)
Radio button, one-up vertical Single or Multi Yes Skip Logic Group How did you find



Medline Plus









National Institutes of Health (NIH) webpage









Another site









NIDCR print publications/products









Bookmarked NIDCR website (favorite)









Word of mouth recommendation









Other A





ACQinh0014970 A Please explain.

Text area, no char limit Open No Skip Logic Group OPS_How did you find
ACQinh0014971
What information were you looking for today?

Text area, no char limit Open No
Info Looking For
ACQinh0014972
Did you take one of the oral health quizzes on this webpage? Yes, the quizzes helped me learn new oral health information
Radio button, one-up vertical Single Yes
Take Quiz



Yes, the quizzes reinforced oral health information I already knew









No, I did not take one of the oral health quizzes on this webpage






ACQinh0014973
Did you view one of the oral health videos on this webpage? Yes, the video(s) helped me learn new oral health information
Radio button, one-up vertical Single Yes
View Video



Yes, the video(s) reinforced oral health information I already knew









No, I did not view one of the videos on this webpage






ACQinh0014974
Did you find what you were looking for on NIDCR’s oral health webpage? Yes

Single Yes Skip Logic Group Did You Find



No B








Still looking for information when the survey popped









Not looking for anything in particular






ACQinh0014975 B If no, what were you unable to find?


Open No Skip Logic Group What Did Not Find
ACQinh0014937
How would you rate the visual appeal of NIDCR’s oral health webpage? 1=Poor
Radio button, scale, has don't know Single Yes
Visual Appeal



2









3









4









5









6









7









8









9









Excellent=10









Don’t Know






ACQinh0014938
If you could make one improvement to NIDCR’s oral health webpage, what would it be?

Text area, no char limit Open No
Improvement
ACQinh0014939
What additional oral health information or resources would you like to see included on this webpage?

Text area, no char limit Open No
Addl Resources
ACQinh0014940
In your opinion, what is the best way to access oral health information? (choose all that apply) Print (booklet, factsheet, poster, etc.)
Checkbox, one-up vertical Multi Yes Skip Logic Group Best Way to Access



Website









Animation/video (YouTube)









Via social media (Facebook/Twitter)









Podcast/audio file









Via mobile phone/device









Text message or alert









Other C





ACQinh0014941 C Please explain briefly


Open No Skip Logic Group OPS_Best Way to Access
ACQinh0014942
Which best describes you? Person with a health concern
Radio button, one-up vertical Single Yes Skip Logic Group Describes You



Family member/friend of a person with a health concern









Patient Advocate









Health Educator









Health Care Provider









Scientist/Researcher









NIDCR or other government staff









Student









University Faculty Member









Other D





ACQinh0014983 D Please explain briefly

Text area, no char limit Open No Skip Logic Group OPS_Describes You

Sheet 5: Questions (8-27-12)

NIDCR Site Feedback

red & strike-through: DELETE






84lgI11h5ocEtdQspQwAwA==

underlined & italicized: RE-ORDER









pink: ADDITION






Date: 8/16/2012 blue + -->: REWORDING

















84lgI11h5ocEtdQspQwAwA== CUSTOM QUESTION LIST
CQID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
NEW
How did you find NIDCR’s oral health webpage today? Search Engine (e.g. Google, Bing, Yahoo)
Radio button, one-up vertical Single or Multi Yes Skip Logic Group How did you find



Medline Plus









National Institutes of Health (NIH) webpage









Another site









NIDCR print publications/products









Bookmarked NIDCR website (favorite)









Word of mouth recommendation









Other A





NEW A Please explain.

Text area, no char limit Open No Skip Logic Group OPS_How did you find
NEW
What information were you looking for today?

Text area, no char limit Open No
Info Looking For
NEW
Did you take one of the oral health quizzes on this webpage? Yes, the quizzes helped me learn new oral health information
Radio button, one-up vertical Single Yes
Take Quiz



Yes, the quizzes reinforced oral health information I already knew









No, I did not take one of the oral health quizzes on this webpage






NEW
Did you view one of the oral health videos on this webpage? Yes, the video(s) helped me learn new oral health information
Radio button, one-up vertical Single Yes
View Video



Yes, the video(s) reinforced oral health information I already knew









No, I did not view one of the videos on this webpage






NEW
Did you find what you were looking for on NIDCR’s oral health webpage? Yes

Single Yes Skip Logic Group Did You Find



No B








Still looking for information when the survey popped









Not looking for anything in particular






NEW B If no, what were you unable to find?


Open No Skip Logic Group What Did Not Find
NEW
How would you rate the visual appeal of NIDCR’s oral health webpage? 1=Poor
Radio button, scale, has don't know Single Yes
Visual Appeal



2









3









4









5









6









7









8









9









Excellent=10









Don’t Know






NEW
If you could make one improvement to NIDCR’s oral health webpage, what would it be?

Text area, no char limit Open No
Improvement
NEW
What additional oral health information or resources would you like to see included on this webpage?

Text area, no char limit Open No
Addl Resources
NEW
In your opinion, what is the best way to access oral health information? Print (booklet, factsheet, poster, etc.)
Checkbox, one-up vertical Multi Yes Skip Logic Group Best Way to Access



Animation/video (YouTube)









Via social media (Facebook/Twitter)









Podcast/audio file









Via mobile phone/device









Text message or alert









Other C





NEW C Please explain briefly


Open No Skip Logic Group OPS_Best Way to Access
NEW
Which best describes you? Person with a health concern
Radio button, one-up vertical Single Yes Skip Logic Group Describes You



Family member/friend of a person with a health concern









Patient Advocate









Health Educator









Health Care Provider









Scientist/Researcher









NIDCR or other government staff









Student









University Faculty Member









Other D





NEW D Please explain briefly

Text area, no char limit Open No Skip Logic Group OPS_Describes You






















AML000899
Overall, the information on this webpage was: Very easy to understand
Radio button, one-up vertical Single Yes
Comprehension



Easy to understand









Somewhat difficult to understand









Difficult to understand






AML000900
Does this webpage include…? Too much information
Radio button, one-up vertical Single Yes
Quantity Info



Not enough information









The amount of information included on this webpage was just right






AML000901
What did you like about this webpage?

Text area, no char limit Open No
Like
AML000902
What did you dislike or find confusing?

Text area, no char limit Open No
Dislike
AML000903
After reading this webpage, do you have any unanswered questions regarding the topic? If yes, what questions?

Text area, no char limit Open No
Question
AML000904
Which best describes you? Parent/Caregiver
Radio button, one-up vertical Single Yes Skip Logic Group Describes You



Health Educator









Health care provider









Scientist/Researcher









Media









Student









Teacher









Other A





AML000905 A Please explain briefly

Text field, <100 char Open No
Other-Describes You
AML000906
Would you recommend this webpage to others? Yes, I would recommend this webpage to others
Radio button, one-up vertical Single Yes
Recommend



No, I would not recommend this webpage to others






AML000907
In your opinion, the information on this webpage is important for (check all that apply): Parents/caregivers
Checkbox, one-up vertical Multi Yes
Important For



Children and youth









Health care providers (ex. physicians, dentists, dental hygienists, nurses)









Health educators









Teachers









Students









Other






AML000908
What other oral health topics are of interest to you?

Text area, no char limit Open No
Other Topics
AML000909
How would you prefer to access information on these oral health topics? (Check all that apply): Print (booklet, factsheet, poster, etc.)
Checkbox, one-up vertical Multi Yes
Prefer Access



Animation/video (YouTube)









Via social media (Facebook/Twitter)









Podcast/audio file









Via mobile phone/device









Text message or alert









Other






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