790 2014 790 NIH Main

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2014 790 NIH Main.xlsx

2014 781 Architect of the U.S. Capitol Gift Shop - 2014 793 FTC Compliant Assistant Survey

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Current Model Qsts
Current CQs
Current CQs (4-25-13)
CQs (3-29-13)


Sheet 1: Welcome and Thank You Text

Model Instance Name:








NIH Main 2013







MID: 0






Date: Fill In Date








Welcome and Thank You Text













Directions:










This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome and Thank you text shown in the boxes below. Please read comments before using any of the text.









Examples


Welcome Text Example































Welcome Text









bharati.hulbanni: if STORES MEASURE: do NOT use any welcome text. Thank you for visiting our site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.



























































































Thank You Text Example


















DEFAULT Thank You Text












bharati.hulbanni: TY text can be used for all measure types (call center, web, stores, mobile etc.) “Thank you for taking our survey - and for helping us serve you better. We appreciate your input!”







































































ALTERNATE WEB Thank You Text











bharati.hulbanni: Use this TY text ONLY for WEB Thank you for taking our survey - and for helping us serve you better.

Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.




































































































































Sheet 2: Current Model Qsts

Model Instance Name:







NIH Main 2013







MID:






Partitioned (Y/N)?
Yes




FPI Included(Y/N)?






Date:
3/8/2013



NIH Main 2013
Model questions utilize the ACSI methodology to determine scores and impacts


ELEMENTS (drivers of satisfaction)

CUSTOMER SATISFACTION

FUTURE BEHAVIORS

MQ Label

MQ Label

MQ Label


Plain Language (1=Poor, 10=Excellent, Don't Know)

Satisfaction (1=Poor, 10=Excellent)

Return (1=Very Unlikely, 10=Very Likely)
1 Plain Language - Clear Please rate the clarity of the wording on this site. 16 Satisfaction - Overall What is your overall satisfaction with this site? 19 Return How likely are you to return to this site?
2 Plain Language - Understandable Please rate how well you understand the wording on this site. 17 Satisfaction - Expectations How well does this site meet your expectations?

Recommend (1=Very Unlikely, 10=Very Likely)
3 Plain Language - Concise Please rate this site on its use of short, clear sentences. 18 Satisfaction - Ideal How does this site compare to your idea of an ideal website? 20 Recommend How likely are you to recommend this site to someone else?


Navigation (1=Poor, 10=Excellent, Don't Know)


21
Primary Resource (1=Very Unlikely, 10=Very Likely)
4 Navigation - Organized Please rate how well the site is organized.



Primary Resource How likely are you to use this site as your primary resource for obtaining information from NIH?
5 Navigation - Options Please rate the options available for navigating this site.




Follow on Social Media (1=Very Unlikely, 10=Very Likely)
6 Navigation - Layout Please rate how well the site layout helps you find what you are looking for.

22 Follow on Social Media How likely are you to follow NIH on social media such as Facebook or Twitter?


Look and Feel (1=Poor, 10=Excellent, Don't Know)


7 Look and Feel - Appeal Please rate the visual appeal of this site.


8 Look and Feel - Balance Please rate the balance of graphics and text on this site.


9 Look and Feel - Readability Please rate the readability of the pages on this site.







Content (1=Poor, 10=Excellent, Don't Know)





10 Content - Accuracy Please rate your perception of the accuracy of information on this site.





11 Content - Quality Please rate the quality of information on this site.





12 Content - Freshness Please rate the freshness of content on this site.







Site Performance (1=Poor, 10=Excellent, Don't Know)





13 Site Performance - Loading Please rate how quickly pages load on this site.





14 Site Performance - Consistency Please rate the consistency of speed from page to page on this site.





15 Site Performance - Errors Please rate the ability to load pages without getting error messages on this site.






Sheet 3: Current CQs

#REF!

red & strike-through: DELETE






NIH Main 2013

underlined & italicized: RE-ORDER






MID:

pink: ADDITION






Date: 3/21/2013 blue + -->: REWORDING

















NIH Main 2013 CUSTOM QUESTION LIST
QID bharati.hulbanni: there should be NO MORE THAN ONE LETTER IN HERE (Skip Logic Label) Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
bharati.hulbanni: Can not have more than one CQ GroupType (denoted by an *) within one colored group in 'Special Instructions' . Special Instructions CQ Label
AML004893
How frequently do you visit NIH.gov? First time
Radio button, one-up vertical Single Y
Visit Frequency



More than once a day









Daily









About once a week









About once a month









Every 6 months or less






AML004894
Are you an NIH employee or contractor? Yes
Drop down, select one Single Y
NIH Employee



No






AML004897
What is your primary reason for visiting NIH.gov today? Health information on diseases, disorders, conditions (e.g., cancer, diabetes, obesity)
Radio button, one-up vertical Single Y OPS Group* Primary Reason



Findings from health or medical research (e.g., studies on diseases, basic research, medical advances or drugs)









Ongoing clinical trials and research studies









Teaching or learning materials









Training opportunities









Conferences, symposiums, presentations









Specific policies and regulations









Research grant opportunities









Press Releases/ NIH News









Job positions









Other, please specify: R


Anchor Answer Choice

AML004898 R What other reason were you on NIH.gov today:

Text area, no char limit
N OPS Group* Other_Education
AML004895
Based on your primary reason for visiting NIH.gov today, which of the following, best describes your role: General Public
Drop down, select one Single Y OPS Group* Role



Scientist/Researcher









Patient









Patient Family member or Friend/Caregiver









Health Professional









Grantee/ Potential Grantee









Government Employee









NIH Employee









Media









Student/ Educator









Family/Friend









Other, please specify: J


Anchor Answer Choice

AML004896 J What other role describes you?

Text area, no char limit
N OPS Group* Other_Role
AML004899
How useful was the information that you found on NIH.gov? Very useful
Drop down, select one Single Y
How Useful



Moderately useful









Slightly useful









Not at all useful






AML004900
Did you find what you were looking for today? Yes
Drop down, select one Single Y Skip Logic Group* Able to Find



No U





AML004901 U What information could you not find?

Text area, no char limit
N Skip Logic Group* Other_Able to Find
AML004902
How did you primarily look for information today? I used the search function L Radio button, one-up vertical Single Y Skip Logic Group* Look for Info



I used links from the Home Page N








I navigated using the top and left side navigation bars N








I got to the page through a link on another site N








I had a bookmark for the page I wanted N








I was browsing N





AML004903 L Please tell us about your experience with NIH.gov's search feature today. Check all that apply. Search results were helpful
Checkbox, one-up vertical Multi N Skip Logic Group* Search Experience



Results were not what I wanted X








Too many results returned X








Not enough results X








Returned NO results X








I experienced a different search issue X





AML004904 X How could we make the search feature more useful to you?

Text area, no char limit
N Skip Logic Group* OE_Search Experience
AML004905 N How would you describe your navigation experience on NIH.gov today? Check all that apply. It was easy to navigate this site
Checkbox, one-up vertical Multi N Skip Logic Group* Navigation Experience



Links often did not take me where I expected Z








Had difficulty finding relevant information Z








Links/labels are difficult to understand
Z








Had technical difficulties (error messages, broken links, etc.) Z








I experienced a different navigational issue Z





AML004906 Z What specific ways could we improve your experience navigating/browsing on NIH.gov?

Text area, no char limit
N Skip Logic Group* OE_Search Experience
ACQLiv0024345
How will you use the information you find on NIH.gov? To share and discuss with my health care provider
Radio button, one-up vertical Single Y OPS Group* Use Information



To support new or current research projects









To address personal health issues









To aid others who have health concerns









To pursue a career as a medical researcher









To explore or support business opportunities









Other, please specify: W





ACQLiv0024330 W How else will you use the information?

Text area, no char limit
N OPS Group* Other_Use Info
AML004909
Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important).
Rank 1 (Required)
Message or recommendation from a friend on a social network
Drop down, select one Single Y Rank Group* SV - Rank 1



Video I saw on YouTube









Internet blogs or discussion forums









Advertising on social networks (Facebook,Twitter)



Adjust Template/Style Sheet




Message directly from NIH on a social network



Randomize




Online Pinboard (Pinterest)









Mobile phone text messages or alerts









Instant Message from a friend or colleague









Familiarity with site









Search engine results









Word of mouth recommendation from someone I know









TV, radio, newspaper, or magazine









Don't know



Anchor Answer Choice




Other



Anchor Answer Choice

AML004910
Rank 2 (Optional) Message or recommendation from a friend on a social network
Drop down, select one Single N Rank Group* SV - Rank 2



Video I saw on YouTube









Internet blogs or discussion forums









Advertising on social networks (Facebook,Twitter)



Adjust Template/Style Sheet




Message directly from NIH on a social network



Randomize




Online Pinboard (Pinterest)









Mobile phone text messages or alerts









Instant Message from a friend or colleague









Familiarity with site









Search engine results









Word of mouth recommendation from someone I know









TV, radio, newspaper, or magazine









Don't know



Anchor Answer Choice




Other



Anchor Answer Choice

AML004911
Rank 3 (Optional) Message or recommendation from a friend on a social network
Drop down, select one Single N Rank Group* SV - Rank 3



Video I saw on YouTube









Internet blogs or discussion forums









Advertising on social networks (Facebook,Twitter)



Adjust Template/Style Sheet




Message directly from NIH on a social network



Randomize




Online Pinboard (Pinterest)









Mobile phone text messages or alerts









Instant Message from a friend or colleague









Familiarity with site









Search engine results









Word of mouth recommendation from someone I know









TV, radio, newspaper, or magazine









Don't know



Anchor Answer Choice




Other



Anchor Answer Choice

AML004912
What social media site do you use most often? YouTube
Drop down, select one Single Y
Social Media



Twitter









Facebook









LinkedIn









Pinterest









Google +









Other



Anchor Answer Choice




I don't use any



Anchor Answer Choice

AML004913
Have you ever seen, read, or heard about any of the following NIH publications/newsletters/resources? Check all that apply. NIH Health Information
Checkbox, one-up vertical Multi Y
Publications/Resources



NIH Research Matters









NIH News in Health









NIH YouTube channel









NIH Twitter Feed: @NIHforHealth









NIH Facebook Page









NIH Library of Medicine









NIH Director's blog









None of these



Anchor Answer Choice

AML004914
Have you ever subscribed to any of the following NIH resources on science and health? Check all that apply. Newsletters
Checkbox, one-up vertical Multi Y
Subscription



Page updates









Bulletins









RSS feeds









Podcasts









None of these



Anchor Answer Choice

AML004915
In order to compare demographic data across all anonymous respondents, we need to collect this data in the format described by OMB and the Census. The following questions reflect those required categories.

What is your age?
Under 18 years
Drop down, select one Single Y
Age



18 - 24 years









25 - 34 years









35 - 44 years









45 - 54 years









55 - 64 years









Age 65 or older









Do not wish to answer



Anchor Answer Choice

AML004916
What is your gender? Male
Drop down, select one Single Y
Gender



Female









Do not wish to answer



Anchor Answer Choice

AML004917
Do you consider yourself Hispanic/Latino? Hispanic or Latino
Drop down, select one Single Y
Hispanic/Latino



Not Hispanic or Latino









Do not wish to answer



Anchor Answer Choice

AML004918
What is your race? Check all that apply. American Indian or Alaska Native
Checkbox, one-up vertical Multi Y
Race



Asian









Black or African American









Native Hawaiian or Other Pacific Islander









White









Some other race









Do not wish to answer



Anchor Answer Choice

AML004919
Which of the following categories best describe the highest educational level you have attained? Less than a high school degree
Drop down, select one Single Y Skip Logic Group* Education



High school degree or GED









Some college/ technical school/ associate degree









4-year college degree









Graduate degree









Do not wish to answer



Anchor Answer Choice

AML004920
How can NIH improve its information on the web?

Text area, no char limit
N
OE_Improvement

Sheet 4: Current CQs (4-25-13)

#REF!

red & strike-through: DELETE






NIH Main 2013

underlined & italicized: RE-ORDER






MID:

pink: ADDITION






Date: 3/21/2013 blue + -->: REWORDING

















NIH Main 2013 CUSTOM QUESTION LIST
QID bharati.hulbanni: there should be NO MORE THAN ONE LETTER IN HERE (Skip Logic Label) Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
bharati.hulbanni: Can not have more than one CQ GroupType (denoted by an *) within one colored group in 'Special Instructions' . Special Instructions CQ Label
AML004893
How frequently do you visit NIH.gov? First time
Radio button, one-up vertical Single Y
Visit Frequency



More than once a day









Daily









About once a week









About once a month









Every 6 months or less






AML004894
Are you an NIH employee or contractor? Yes
Drop down, select one Single Y
NIH Employee



No






AML004897
What is your primary reason for visiting NIH.gov today? Health information on diseases, disorders, conditions (e.g., cancer, diabetes, obesity)
Radio button, one-up vertical Single Y OPS Group* Primary Reason



Findings from health or medical research (e.g., studies on diseases, basic research, medical advances or drugs)









Ongoing clinical trials and research studies









Teaching or learning materials









Training opportunities









Conferences, symposiums, presentations









Specific policies and regulations









Research grant opportunities









Press Releases/ NIH News









Job positions









Other, please specify: R


Anchor Answer Choice

AML004898 R What other reason were you on NIH.gov today:

Text area, no char limit
N OPS Group* Other_Education
AML004895
Based on your primary reason for visiting NIH.gov today, which of the following, best describes your role: General Public
Drop down, select one Single Y OPS Group* Role



Scientist/Researcher









Patient









Patient Family member or Friend/Caregiver









Health Professional









Grantee/ Potential Grantee









Government Employee









NIH Employee









Media









Student/ Educator









Family/Friend









Other, please specify: J


Anchor Answer Choice

AML004896 J What other role describes you?

Text area, no char limit
N OPS Group* Other_Role
AML004899
How useful was the information that you found on NIH.gov? Very useful
Drop down, select one Single Y
How Useful



Moderately useful









Slightly useful









Not at all useful






AML004900
Did you find what you were looking for today? Yes
Drop down, select one Single Y Skip Logic Group* Able to Find



No U





AML004901 U What information could you not find?

Text area, no char limit
N Skip Logic Group* Other_Able to Find
AML004902
How did you primarily look for information today? I used the search function L Radio button, one-up vertical Single Y Skip Logic Group* Look for Info



I used links from the Home Page N








I navigated using the top and left side navigation bars N








I got to the page through a link on another site N








I had a bookmark for the page I wanted N








I was browsing N





AML004903 L Please tell us about your experience with NIH.gov's search feature today. Check all that apply. Search results were helpful
Checkbox, one-up vertical Multi N Skip Logic Group* Search Experience



Results were not what I wanted X








Too many results returned X








Not enough results X








Returned NO results X








I experienced a different search issue X





AML004904 X How could we make the search feature more useful to you?

Text area, no char limit
N Skip Logic Group* OE_Search Experience
AML004905 N How would you describe your navigation experience on NIH.gov today? Check all that apply. It was easy to navigate this site
Checkbox, one-up vertical Multi N Skip Logic Group* Navigation Experience



Links often did not take me where I expected Z








Had difficulty finding relevant information Z








Links/labels are difficult to understand
Z








Had technical difficulties (error messages, broken links, etc.) Z








I experienced a different navigational issue Z





AML004906 Z What specific ways could we improve your experience navigating/browsing on NIH.gov?

Text area, no char limit
N Skip Logic Group* OE_Search Experience
ACQLiv0024345
How will you use the information you find on NIH.gov? To share and discuss with my health care provider
Radio button, one-up vertical Single Y OPS Group* Use Information



To support new or current research projects









To address personal health issues









To aid others who have health concerns









To pursue a career as a medical researcher









To explore or support business opportunities









Other, please specify: W





ACQLiv0024330 W How else will you use the information?

Text area, no char limit
N OPS Group* Other_Use Info
AML004909
Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important).
Rank 1 (Required)
Message or recommendation from a friend on a social network
Drop down, select one Single Y Rank Group* SV - Rank 1



Video I saw on YouTube









Internet blogs or discussion forums









Advertising on social networks (Facebook,Twitter)



Adjust Template/Style Sheet




Message directly from NIH on a social network



Randomize




Online Pinboard (Pinterest)









Mobile phone text messages or alerts









Instant Message from a friend or colleague









Familiarity with site









Search engine results









Word of mouth recommendation from someone I know









TV, radio, newspaper, or magazine









Don't know



Anchor Answer Choice




Other



Anchor Answer Choice

AML004910
Rank 2 (Optional) Message or recommendation from a friend on a social network
Drop down, select one Single N Rank Group* SV - Rank 2



Video I saw on YouTube









Internet blogs or discussion forums









Advertising on social networks (Facebook,Twitter)



Adjust Template/Style Sheet




Message directly from NIH on a social network



Randomize




Online Pinboard (Pinterest)









Mobile phone text messages or alerts









Instant Message from a friend or colleague









Familiarity with site









Search engine results









Word of mouth recommendation from someone I know









TV, radio, newspaper, or magazine









Don't know



Anchor Answer Choice




Other



Anchor Answer Choice

AML004911
Rank 3 (Optional) Message or recommendation from a friend on a social network
Drop down, select one Single N Rank Group* SV - Rank 3



Video I saw on YouTube









Internet blogs or discussion forums









Advertising on social networks (Facebook,Twitter)



Adjust Template/Style Sheet




Message directly from NIH on a social network



Randomize




Online Pinboard (Pinterest)









Mobile phone text messages or alerts









Instant Message from a friend or colleague









Familiarity with site









Search engine results









Word of mouth recommendation from someone I know









TV, radio, newspaper, or magazine









Don't know



Anchor Answer Choice




Other



Anchor Answer Choice

AML004912
What social media site do you use most often? YouTube
Drop down, select one Single Y
Social Media



Twitter









Facebook









LinkedIn









Pinterest









Google +









Other



Anchor Answer Choice




I don't use any



Anchor Answer Choice

AML004913
Have you ever seen, read, or heard about any of the following NIH publications/newsletters/resources? Check all that apply. NIH Health Information
Checkbox, one-up vertical Multi Y
Publications/Resources



NIH Research Matters









NIH News in Health









NIH YouTube channel









NIH Twitter Feed: @NIHforHealth









NIH Facebook Page









NIH Library of Medicine









NIH Director's blog









None of these



Anchor Answer Choice

AML004914
Have you ever subscribed to any of the following NIH resources on science and health? Check all that apply. Newsletters
Checkbox, one-up vertical Multi Y
Subscription



Page updates









Bulletins









RSS feeds









Podcasts









None of these



Anchor Answer Choice

AML004915
In order to compare demographic data across all anonymous respondents, we need to collect this data in the format described by OMB and the Census. The following questions reflect those required categories.

What is your age?
Under 18 years
Drop down, select one Single Y
Age



18 - 24 years









25 - 34 years









35 - 44 years









45 - 54 years









55 - 64 years









Age 65 or older









Do not wish to answer



Anchor Answer Choice

AML004916
What is your gender? Male
Drop down, select one Single Y
Gender



Female









Do not wish to answer



Anchor Answer Choice

AML004917
Do you consider yourself Hispanic/Latino? Hispanic or Latino
Drop down, select one Single Y
Hispanic/Latino



Not Hispanic or Latino









Do not wish to answer



Anchor Answer Choice

AML004918
What is your race? Check all that apply. American Indian or Alaska Native
Checkbox, one-up vertical Multi Y
Race



Asian









Black or African American









Native Hawaiian or Other Pacific Islander









White









Some other race









Do not wish to answer



Anchor Answer Choice

AML004919
Which of the following categories best describe the highest educational level you have attained? Less than a high school degree
Drop down, select one Single Y Skip Logic Group* Education



High school degree or GED









Some college/ technical school/ associate degree









4-year college degree









Graduate degree









Do not wish to answer



Anchor Answer Choice

AML004920
How can NIH improve it's its information on the web?

Text area, no char limit
N
OE_Improvement

Sheet 5: CQs (3-29-13)

#REF!

red & strike-through: DELETE






NIH Main 2013

underlined & italicized: RE-ORDER






MID:

pink: ADDITION






Date: 3/21/2013 blue + -->: REWORDING

















NIH Main 2013 CUSTOM QUESTION LIST
QID bharati.hulbanni: there should be NO MORE THAN ONE LETTER IN HERE (Skip Logic Label) Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
bharati.hulbanni: Can not have more than one CQ GroupType (denoted by an *) within one colored group in 'Special Instructions' . Special Instructions CQ Label
AML004893

How frequently do you visit the NIH website NIH.gov?
First time
Radio button, one-up vertical Single Y
Visit Frequency



More than once a day









Daily









About once a week









About once a month









Every 6 months or less






AML004894
Are you an NIH employee or contractor? Yes
Drop down, select one Single Y
NIH Employee



No






AML004897
What is your primary reason for visiting the site NIH.gov today? Health information on diseases, disorders, conditions (e.g., cancer, diabetes, obesity) Note for DOT: The order of "primary reason" (AML004897/AML004898) and "primary role" (AML004895/AML004896) have changed places
Radio button, one-up vertical Single Y OPS Group* Primary Reason



Findings from health or medical research (e.g., studies on diseases, basic research, medical advances or drugs)









Ongoing clinical trials and research studies









Teaching or learning materials









Training opportunities









Conferences, symposiums, presentations









Specific policies and regulations









Research grant opportunities









Press Releases/ NIH News









Job positions









Other, please specify: R


Anchor Answer Choice

AML004898 R What other reason were you on NIH.gov today:

Text area, no char limit
N OPS Group* Other_Education
AML004895
What is your primary role? Based on your primary reason for visiting NIH.gov today, which of the following, best describes your role: General Public
Drop down, select one Single Y OPS Group* Role



Scientist/Researcher









Patient









Patient Family member or Friend/Caregiver









Health Professional









Grantee/ Potential Grantee









Government Employee









NIH Employee









Media









Student/ Educator









Family/Friend









Other, please specify: J


Anchor Answer Choice

AML004896 J What other role describes you?

Text area, no char limit
N OPS Group* Other_Role
AML004899
How useful was the information that you found on the NIH website NIH.gov? Very useful
Drop down, select one Single Y
How Useful



Moderately useful









Slightly useful









Not at all useful






AML004900
Did you find what you were looking for today? Yes
Drop down, select one Single Y Skip Logic Group* Able to Find



No U





AML004901 U What information could you not find?

Text area, no char limit
N Skip Logic Group* Other_Able to Find
AML004902
How did you primarily look for information today? I used the search function L Radio button, one-up vertical Single Y Skip Logic Group* Look for Info



I used links from the Home Page N








I navigated using the top and left side navigation bars N








I got to the page through a link on another site N








I had a bookmark for the page I wanted N








I was browsing N





AML004903 L Please tell us about your experience with the site's NIH.gov's search feature today. Check all that apply. Search results were helpful
Checkbox, one-up vertical Multi N Skip Logic Group* Search Experience



Results were not what I wanted X








Too many results returned X








Not enough results X








Returned NO results X








I experienced a different search issue X





AML004904 X How could we make the search feature more useful to you?

Text area, no char limit
N Skip Logic Group* OE_Search Experience
AML004905 N How would you describe your navigation experience on this site NIH.gov today? Check all that apply. It was easy to navigate this site
Checkbox, one-up vertical Multi N Skip Logic Group* Navigation Experience



Links often did not take me where I expected Z








Had difficulty finding relevant information Z








Links/labels are difficult to understand
Z








Had technical difficulties (error messages, broken links, etc.) Z








I experienced a different navigational issue Z





AML004906 Z What specific ways could we improve your experience navigating/browsing on this site NIH.gov?

Text area, no char limit
N Skip Logic Group* OE_Search Experience
AML004907
How will you use the information you find on this site NIH.gov? To share and discuss with my health care provider
Radio button, one-up vertical Single Y OPS Group* Use Information



To support new or current research projects









To address personal health issues









To aid others who have health concerns









To pursue a career as a medical researcher









To explore or support business opportunities









Other, please specify: W





AML004908 W How else will you use the information?

Text area, no char limit
N OPS Group* Other_Use Info
AML004909
Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important).
Rank 1 (Required)
Message or recommendation from a friend on a social network
Drop down, select one Single Y Rank Group* SV - Rank 1



Video I saw on YouTube









Internet blogs or discussion forums









NOTE for DOT: Please HIDE this answer choice per Bharati Advertising on social networks (Facebook,Twitter)



Adjust Template/Style Sheet




Message directly from NIH on a social network



Randomize




Online Pinboard (Pinterest)









Mobile phone text messages or alerts









Instant Message from a friend or colleague









Familiarity with site









Search engine results









Word of mouth recommendation from someone I know









TV, radio, newspaper, or magazine









Don't know



Anchor Answer Choice




Other



Anchor Answer Choice

AML004910
Rank 2 (Optional) Message or recommendation from a friend on a social network
Drop down, select one Single N Rank Group* SV - Rank 2



Video I saw on YouTube









Internet blogs or discussion forums









NOTE for DOT: Please HIDE this answer choice per Bharati Advertising on social networks (Facebook,Twitter)



Adjust Template/Style Sheet




Message directly from NIH on a social network



Randomize




Online Pinboard (Pinterest)









Mobile phone text messages or alerts









Instant Message from a friend or colleague









Familiarity with site









Search engine results









Word of mouth recommendation from someone I know









TV, radio, newspaper, or magazine









Don't know



Anchor Answer Choice




Other



Anchor Answer Choice

AML004911
Rank 3 (Optional) Message or recommendation from a friend on a social network
Drop down, select one Single N Rank Group* SV - Rank 3



Video I saw on YouTube









Internet blogs or discussion forums









NOTE for DOT: Please HIDE this answer choice per Bharati Advertising on social networks (Facebook,Twitter)



Adjust Template/Style Sheet




Message directly from NIH on a social network



Randomize




Online Pinboard (Pinterest)









Mobile phone text messages or alerts









Instant Message from a friend or colleague









Familiarity with site









Search engine results









Word of mouth recommendation from someone I know









TV, radio, newspaper, or magazine









Don't know



Anchor Answer Choice




Other



Anchor Answer Choice

AML004912
What social media site do you use most often? YouTube
Drop down, select one Single Y
Social Media



Twitter









Facebook









LinkedIn









Pinterest









Google +









Other



Anchor Answer Choice




I don't use any



Anchor Answer Choice

"AML004913" and "AML004914" are now required AML004913
Have you ever seen, read, or heard about any of the following NIH publications/newsletters/resources? Check all that apply. NIH Health Information
Checkbox, one-up vertical Multi Y
Publications/Resources



NIH Research Matters









NIH News in Health









NIH YouTube channel









NIH Twitter Feed: @NIHforHealth









NIH Facebook Page









NIH Library of Medicine









NIH Director's blog









None of these



Anchor Answer Choice

AML004914
Have you ever subscribed to any of the following NIH resources on science and health? Check all that apply. Newsletters
Checkbox, one-up vertical Multi Y
Subscription



Page updates









Bulletins









RSS feeds









Podcasts









None of these



Anchor Answer Choice

AML004915
In order to compare demographic data across all anonymous respondents, we need to collect this data in the format described by OMB and the Census. The following questions reflect those required categories.

What is your age?
Under 18 years
Drop down, select one Single Y
Age



18 - 24 years









25 - 34 years









35 - 44 years









45 - 54 years









55 - 64 years









Age 65 or older









Do not wish to answer



Anchor Answer Choice

AML004916
What is your gender? Male
Drop down, select one Single Y
Gender



Female









Do not wish to answer



Anchor Answer Choice

AML004917
Do you consider yourself Hispanic/Latino? Hispanic or Latino
Drop down, select one Single Y
Hispanic/Latino



Not Hispanic or Latino









Do not wish to answer



Anchor Answer Choice

AML004918
What is your race? Check all that apply. American Indian or Alaska Native
Ashley Graham: Should be a checkbox, currently programmed as drop down Checkbox, one-up vertical Multi Y
Race



Asian









Black or African American









Native Hawaiian or Other Pacific Islander









White









Some other race









Do not wish to answer



Anchor Answer Choice

AML004919
Which of the following categories best describe the highest educational level you have attained? Less than a high school degree
Drop down, select one Single Y Skip Logic Group* Education



High school degree or GED









Some college/ technical school/ associate degree









4-year college degree









Graduate degree









Do not wish to answer



Anchor Answer Choice

AML004920
How can NIH improve it's information on the web?

Text area, no char limit
N
OE_Improvement
File Typeapplication/vnd.openxmlformats-officedocument.spreadsheetml.sheet
File Modified0000-00-00
File Created0000-00-00

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