Form 800 2014 800 PSC Milestone Survey

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2014 800 PSC Milestone Survey 6-3-14.xlsx

2014 800 PSC Milestone Survey - 2014 808 VA eBenefits

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Model Qsts
Current CQs


Sheet 1: Welcome and Thank You Text







Welcome and Thank You Text


















Welcome Text
Thank You Text






Thank you for visiting [Company/Site/Agency]. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.

Thank you for taking our survey - and for helping us serve you better. We appreciate your input!







































Welcome Text - Alternate
Thank You Text - Alternate






Thank you for visiting [Company/Site/Agency]. You have been randomly selected to take part in this survey that is being conducted by ForeSee on behalf of the [Company/Site/Agency]. Please take a few minutes to give us your feedback. All results are strictly confidential.
Thank you for taking our survey - and for helping us serve you better.

Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site.





















































































Sheet 2: Model Qsts

Model Name: PSC MileStone Survey

Model ID
Partitioned: No
Date: 5/30/2014




Label Satisfaction Questions



CUSTOMER SATISFACTION

MQ Label


Satisfaction

Satisfaction - Overall What is your overall satisfaction with this service experience?
(1=Very Dissatisfied, 10=Very Satisfied)

Satisfaction - Expectations How well did this service experience meet your expectations?
(1=Falls Short, 10=Exceeds)

Satisfaction - Ideal How does this experience compare to your idea of an ideal service experience?
(1=Not Very Close, 10=Very Close)






















































































Sheet 3: Current CQs

Model Name PSC Milestone Survey


Red & Strike-Through: Delete

Model ID (MID)


Underlined & Italicized: Re-order
Partitioned NO


Pink: Addition
Date 5/30/2014


Blue: Reword









QID Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label

Thinking about your entire experience in acquiring this product/service from PSC, please answer the following:






How well did PSC provide adequate information on what to expect? Extremely well
Y Drop down, select one
Informed



Quite well







Moderately well







Slightly well







Not well at all






How well did PSC communicate with you through the welcoming process? Extremely well
Y Drop down, select one
Communication



Quite well







Moderately well







Slightly well







Not well at all






How well did PSC provide you with adequate resources and support material to implement? Extremely well
Y Drop down, select one
Resources



Quite well







Moderately well







Slightly well







Not well at all






How well did PSC provide answers to your questions related to the product or service you acquired. Extremely well
Y Drop down, select one
Answers



Quite well







Moderately well







Slightly well







Not well at all






What could we have done to improve your experience with this process?

N Text area, no char limit
OE_Improvement


If we may contact you regarding your experience with this product or service, please provide your name, email address, and agency affiliation.

N Text area, no char limit
OE_Follow Up YES
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File Modified0000-00-00
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