Form 800 2014 800 PSC Milestone Survey

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Overview

Welcome and Thank You Text
Model Qsts
Current CQs

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Sheet 1: Welcome and Thank You Text

Welcome and Thank You Text
	Welcome Text			Thank You Text
	Thank you for visiting [Company/Site/Agency]. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.			Thank you for taking our survey - and for helping us serve you better. We appreciate your input!
	Welcome Text - Alternate			Thank You Text - Alternate
	Thank you for visiting [Company/Site/Agency]. You have been randomly selected to take part in this survey that is being conducted by ForeSee on behalf of the [Company/Site/Agency]. Please take a few minutes to give us your feedback. All results are strictly confidential.			Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site.

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Sheet 2: Model Qsts

Model Name: PSC MileStone Survey
Model ID
Partitioned: No
Date: 5/30/2014
	Label	Satisfaction Questions
		CUSTOMER SATISFACTION
	MQ Label
		Satisfaction
	Satisfaction - Overall	What is your overall satisfaction with this service experience? (1=Very Dissatisfied, 10=Very Satisfied)
	Satisfaction - Expectations	How well did this service experience meet your expectations? (1=Falls Short, 10=Exceeds)
	Satisfaction - Ideal	How does this experience compare to your idea of an ideal service experience? (1=Not Very Close, 10=Very Close)

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Sheet 3: Current CQs

Model Name	PSC Milestone Survey				Red & Strike-Through: Delete
Model ID	(MID)				Underlined & Italicized: Re-order
Partitioned	NO				Pink: Addition
Date	5/30/2014				Blue: Reword
QID	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
	Thinking about your entire experience in acquiring this product/service from PSC, please answer the following:
		How well did PSC provide adequate information on what to expect?	Extremely well		Y	Drop down, select one		Informed
			Quite well
			Moderately well
			Slightly well
			Not well at all
		How well did PSC communicate with you through the welcoming process?	Extremely well		Y	Drop down, select one		Communication
			Quite well
			Moderately well
			Slightly well
			Not well at all
		How well did PSC provide you with adequate resources and support material to implement?	Extremely well		Y	Drop down, select one		Resources
			Quite well
			Moderately well
			Slightly well
			Not well at all
		How well did PSC provide answers to your questions related to the product or service you acquired.	Extremely well		Y	Drop down, select one		Answers
			Quite well
			Moderately well
			Slightly well
			Not well at all
		What could we have done to improve your experience with this process?			N	Text area, no char limit		OE_Improvement
		If we may contact you regarding your experience with this product or service, please provide your name, email address, and agency affiliation.			N	Text area, no char limit		OE_Follow Up YES