801 2014 801 US Mint Mobile Survey

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2014 801 US Mint Mobile Survey 6-3-14.xlsx

2014 800 PSC Milestone Survey - 2014 808 VA eBenefits

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Model Qsts
Current CQs


Sheet 1: Model Qsts

Model Name
US Mint Mobile



Red & Strike-Through: Delete
Model ID
9A80cp8d5g0o0l4AZpwogw4C



Underlined & Italicized: Re-order
Partitioned
No



Pink: Addition
Date
6/2/2014



Blue: Reword










Label Element Questions
Label Satisfaction Questions
Label Future Behaviors





Look and Feel
(1=Poor, 10=Excellent, Don't Know)


Satisfaction

Return
(1=Very Unlikely, 10=Very Likely)

Look and Feel - Appeal Please rate the visual appeal of this site.
Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)

Return to Mobile Site How likely are you to return to this site?

Look and Feel - Readability Please rate the readability of the pages on this site.
Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)


Recommend
(1=Very Unlikely, 10=Very Likely)


Navigation
(1=Poor, 10=Excellent, Don't Know)

Satisfaction - Ideal How does this site compare to your idea of an ideal site?
(1=Not Very Close, 10=Very Close)

Recommend Mobile Site How likely are you to recommend this site to someone else?

Navigation - Organized Please rate how well this site is organized.




Purchase Online
(1=Very Unlikely, 10=Very Likely)

Navigation - Options Please rate the options available for navigating this site.



Purchase Online How likely are you to make an online purchase from United States Mint in the next twelve months?


Site Information
(1=Poor, 10=Excellent, Don't Know)







Site Information - Thoroughness Please rate the thoroughness of information on this site.






Site Information - Answers Please rate how well the information provides answers to your questions.

















































































































































































Sheet 2: Current CQs

Model Name US Mint Mobile



Red & Strike-Through: Delete

Model ID 9A80cp8d5g0o0l4AZpwogw4C



Underlined & Italicized: Re-order
Partitioned No



Pink: Addition
Date 6/2/2014



Blue: Reword










QID Skip From Question Text Answer IDs Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label
MAC5272Q001
What is your primary reason for visiting the U.S. Mint site today? MAC5272Q001A001 Track an order
Y Radio button, one-up vertical Skip Logic Group Reason for Visit



MAC5272Q001A002 Look up order history


Randomize



MAC5272Q001A003 Shop for products







MAC5272Q001A004 Find information / news about the U.S. Mint







MAC5272Q001A005 Purchase a product







MAC5272Q001A006 Research/Browse coins and medals







MAC5272Q001A007 Other A

Anchor Answer Choice
MAC5272Q002 A What is your other reason for visiting the site today?



N Text area, no char limit Skip Logic Group Other reason for Visit
MAC5272Q003
Did you find the information you were looking for? MAC5272Q003A001 Yes

Radio button, one-up vertical
Ability to Find



MAC5272Q003A002 Partially







MAC5272Q003A003 No A Y
Skip Logic Group
MAC5272Q004 A Please describe what you were looking for and what information you were unable to find:


N Text area, no char limit Skip Logic Group Unable to Find
MAC5272Q005
Did you add an item to your shopping cart today? MAC5272Q005A001 Yes, I did A Y Radio button, one-up vertical Skip Logic Group* Shopping Cart



MAC5272Q005A002 No, I did not B



MAC5272Q006 A Did you make a purchase on the U.S. Mint site ? MAC5272Q006A001 Yes, I did
Y Radio button, one-up vertical Skip Logic Group* Purchase



MAC5272Q006A002 No, I did not




MAC5272Q007 B Why did you not add an item to your shopping cart today? MAC5272Q007A001 I did not come to the site with the intent to purchase
Y Radio button, one-up vertical Randomize Not Add to Shopping Cart



MAC5272Q007A002 The item I wanted to purchase is not available/not released yet


Skip Logic Group*



MAC5272Q007A003 I could not find the product I was looking for







MAC5272Q007A004 I need more information before purchasing







MAC5272Q007A005 I did not understand how to add a product to my shopping cart







MAC5272Q007A006 I had a technical error when trying to add an item to my shopping cart







MAC5272Q007A007 Other, please specify C

Anchor Answer Choice
MAC5272Q008 C Please describe why you did you not add an item to your shopping cart today?


N Text area, no char limit
Did Not Add to Shopping Cart
MAC5272Q009
How likely would you be to download a mobile app if the U.S. Mint offered it? MAC5272Q009A001 Very Likely A Y Radio button, one-up vertical Skip Logic Group* Download App



MAC5272Q009A002 Likely A






MAC5272Q009A003 Neutral







MAC5272Q009A004 Unlikely







MAC5272Q009A005 Very Unlikely




MAC5272Q010 A What content, features, and functionality would you like to see in a U.S. Mint mobile app?


N Text area, no char limit Skip Logic Group* App Content
MAC5272Q011
How frequently do you visit the U.S. Mint site? MAC5272Q011A001 Daily
Y Radio button, one-up vertical
Visit Frequency



MAC5272Q011A002 Weekly







MAC5272Q011A003 Monthly







MAC5272Q011A004 A couple times a year







MAC5272Q011A005 About once a year







MAC5272Q011A006 This is my first time




MAC5272Q012
Please select the category that includes your age. MAC5272Q012A001 Under 18
Y Radio button, one-up vertical
Age


MAC5272Q012A002 18-24






MAC5272Q012A003 25-34






MAC5272Q012A004 35-44






MAC5272Q012A005 45-54






MAC5272Q012A006 55-64






MAC5272Q012A007 65-74






MAC5272Q012A008 75+







MAC5272Q012A009 Prefer not to answer




MAC5272Q013
What is your gender? MAC5272Q013A001 Female
Y Radio button, one-up vertical
Gender



MAC5272Q013A002 Male







MAC5272Q013A003 Prefer not to answer




MAC5272Q014
If you could suggest one change to improve the U.S. Mint site, what recommendation would you make?


N Text area, no char limit
One Improvement
File Typeapplication/vnd.openxmlformats-officedocument.spreadsheetml.sheet
File Modified0000-00-00
File Created0000-00-00

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