805 2014 805 NFS Renewal

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Overview

V2 Current Model Qsts
V2 Current Custom Qsts

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Sheet 1: V2 Current Model Qsts

Model Instance Name:
Research.gov Satisfaction Survey V2
MID:
Date:		Fill In Date
Research.gov Satisfaction Survey
Model questions utilize the ACSI methodology to determine scores and impacts
		ELEMENTS (drivers of satisfaction)			CUSTOMER SATISFACTION
		Content (1=Poor, 10=Excellent, Don't Know)			Satisfaction (1=Poor, 10=Excellent)
1	Content - Accuracy	Please rate your perception of the accuracy of information on this site.	17	Satisfaction - Overall	What is your overall satisfaction with this site?
2	Content - Quality	Please rate the quality of information on this site.	18	Satisfaction - Expectations	How well does this site meet your expectations?
3	Content - Freshness	Please rate the freshness of content on this site.	19	Satisfaction - Ideal	How does this site compare to your idea of an ideal website?
		Functionality (1=Poor, 10=Excellent, Don't Know)
4	Functionality - Usefulness	Please rate the usefulness of the services provided on this site.
5	Functionality - Convenient	Please rate the convenient placement of the services on this site.
6	Functionality - Variety	Please rate the variety of services on this site.
		Look and Feel (1=Poor, 10=Excellent, Don't Know)
7	Look and Feel - Appeal	Please rate the visual appeal of this site.
8	Look and Feel - Balance	Please rate the balance of graphics and text on this site.
9	Look and Feel - Readability	Please rate the readability of the pages on this site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
10	Navigation - Organized	Please rate how well the site is organized.
11	Navigation - Options	Please rate the options available for navigating this site.
12	Navigation - Layout	Please rate how well the site layout helps you find what you are looking for.
13	Navigation - Clicks	Please rate the number of clicks to get where you want on this site.
		Site Performance (1=Poor, 10=Excellent, Don't Know)
14	Site Performance - Loading	Please rate how quickly pages load on this site.
15	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.
16	Site Performance - Errors	Please rate the ability to load pages without getting error messages on this site.

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Sheet 2: V2 Current Custom Qsts

Model Instance Name:			red & strike-through: DELETE
Research.gov Satisfaction Survey V2			underlined & italicized: RE-ORDER
MID:			pink: ADDITION
Date:			blue + -->: REWORDING
Research.gov Satisfaction Survey V2 CUSTOM QUESTION LIST
QID (Group ID)	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
		What best describes your primary role in visiting Research.gov today? (If more than one apply to you, choose the one that best describes you in terms of why you came to the Research.gov site today)	Researcher/Faculty or Principal Investigator (PI)		Radio button, one-up vertical	Single	Y	OPS Group	Role
			Non-faculty institution staff
			NSF Staff
			General public
			Government representative or employee
			Student
			Other (please specify):	A
	A	Other role						OPS Group	Other Role
		Are you affiliated with a Research organization?	Yes		Radio button, one-up vertical	Single			Research Affiliation
			No
		How frequently do you visit this site?	First time		Radio button, one-up vertical	Single			Frequency
			Daily
			Weekly
			Monthly
			Less than once a month
		What is your purpose in visiting Research.gov today? Check all that apply.	Submit project reports for my NSF awards		Checkbox, one-up vertical	Multi		OPS Group	Purpose
			Perform financial functions for my NSF awards
			Check proposal status
			Find information aboutresearch and education projects
			Other, please specify	A
	A	Other purpose			Text field, <100 char			OPS Group	Other Purpose
		Did you find what you were looking for?	Yes		Radio button, one-up vertical	Single	Y	Skip Logic Group	Find info
			I wasn't looking for anything in particular
			No, I was looking for:	A, B
	A	What were you looking for?			Text area, no char limit			Skip Logic Group	Other Looking for
	B	If you did not find what you were looking for, what will you do next?	Nothing, although I did not find/complete what I wanted		Radio button, one-up vertical	Single		Skip Logic Group	Do next
			Call NSF or email Research.gov
			Return to Research.gov web site later and try again
			Ask a colleague
			Other, please specify	C
	C	What else will you do next?			Text area, no char limit			Skip Logic Group	Do Next Other
		Which Research.gov services did you access today? (Please check all that apply)	Project Reports		Checkbox, one-up vertical	Multi	Y		Services
			Award Cash Management $ervice
			Research Spending & Results
			Application Submission Web Services Pilot
			Grants Application Status
			Research Headlines
			Policy Library
			Institution and User Management
			SEE Innovation
			Other, please specify
		Other service			Text area, no char limit				Other Service
		Please share any additional feedback on Research.gov:			Text area, no char limit				Feedback