805 2014 805 NFS Renewal

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2014 805 NFS Renewal 5-29-14.xlsx

2014 800 PSC Milestone Survey - 2014 808 VA eBenefits

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

V2 Current Model Qsts
V2 Current Custom Qsts


Sheet 1: V2 Current Model Qsts

Model Instance Name:





Research.gov Satisfaction Survey V2





MID:





Date:
Fill In Date


Research.gov Satisfaction Survey
Model questions utilize the ACSI methodology to determine scores and impacts


ELEMENTS (drivers of satisfaction)

CUSTOMER SATISFACTION









Content (1=Poor, 10=Excellent, Don't Know)

Satisfaction (1=Poor, 10=Excellent)
1 Content - Accuracy Please rate your perception of the accuracy of information on this site. 17 Satisfaction - Overall What is your overall satisfaction with this site?
2 Content - Quality Please rate the quality of information on this site. 18 Satisfaction - Expectations How well does this site meet your expectations?
3 Content - Freshness Please rate the freshness of content on this site. 19 Satisfaction - Ideal How does this site compare to your idea of an ideal website?


Functionality (1=Poor, 10=Excellent, Don't Know)



4 Functionality - Usefulness Please rate the usefulness of the services provided on this site.



5 Functionality - Convenient Please rate the convenient placement of the services on this site.



6 Functionality - Variety Please rate the variety of services on this site.





Look and Feel (1=Poor, 10=Excellent, Don't Know)



7 Look and Feel - Appeal Please rate the visual appeal of this site.



8 Look and Feel - Balance Please rate the balance of graphics and text on this site.



9 Look and Feel - Readability Please rate the readability of the pages on this site.





Navigation (1=Poor, 10=Excellent, Don't Know)



10 Navigation - Organized Please rate how well the site is organized.



11 Navigation - Options Please rate the options available for navigating this site.



12 Navigation - Layout Please rate how well the site layout helps you find what you are looking for.



13 Navigation - Clicks Please rate the number of clicks to get where you want on this site.





Site Performance (1=Poor, 10=Excellent, Don't Know)



14 Site Performance - Loading Please rate how quickly pages load on this site.



15 Site Performance - Consistency Please rate the consistency of speed from page to page on this site.



16 Site Performance - Errors Please rate the ability to load pages without getting error messages on this site.





Sheet 2: V2 Current Custom Qsts

Model Instance Name:

red & strike-through: DELETE





Research.gov Satisfaction Survey V2

underlined & italicized: RE-ORDER





MID:

pink: ADDITION





Date:
blue + -->: REWORDING















Research.gov Satisfaction Survey V2 CUSTOM QUESTION LIST
QID
(Group ID)
Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label


What best describes your primary role in visiting Research.gov today? (If more than one apply to you, choose the one that best describes you in terms of why you came to the Research.gov site today) Researcher/Faculty or Principal Investigator (PI)
Radio button, one-up vertical Single Y OPS Group Role



Non-faculty institution staff








NSF Staff








General public








Government representative or employee








Student








Other (please specify): A





A Other role




OPS Group Other Role


Are you affiliated with a Research organization? Yes
Radio button, one-up vertical Single

Research Affiliation



No







How frequently do you visit this site? First time
Radio button, one-up vertical Single

Frequency



Daily








Weekly








Monthly








Less than once a month







What is your purpose in visiting Research.gov today? Check all that apply. Submit project reports for my NSF awards
Checkbox, one-up vertical Multi
OPS Group Purpose



Perform financial functions for my NSF awards








Check proposal status








Find information aboutresearch and education projects








Other, please specify A





A Other purpose

Text field, <100 char

OPS Group Other Purpose


Did you find what you were looking for? Yes 
Radio button, one-up vertical Single Y Skip Logic Group Find info



I wasn't looking for anything in particular 








No, I was looking for: A, B





A What were you looking for?

Text area, no char limit

Skip Logic Group Other Looking for

B If you did not find what you were looking for, what will you do next? Nothing, although I did not find/complete what I wanted
Radio button, one-up vertical Single
Skip Logic Group Do next



Call NSF or email Research.gov








Return to Research.gov web site later and try again








Ask a colleague








Other, please specify C





C What else will you do next?

Text area, no char limit

Skip Logic Group Do Next Other


Which Research.gov services did you access today? (Please check all that apply) Project Reports
Checkbox, one-up vertical Multi Y
Services



Award Cash Management $ervice








Research Spending & Results








Application Submission Web Services Pilot








Grants Application Status








Research Headlines








Policy Library








Institution and User Management








SEE Innovation








Other, please specify







Other service

Text area, no char limit


Other Service


Please share any additional feedback on Research.gov:

Text area, no char limit


Feedback
File Typeapplication/vnd.openxmlformats-officedocument.spreadsheetml.sheet
File Modified0000-00-00
File Created0000-00-00

© 2024 OMB.report | Privacy Policy