| Model Instance Name: | 
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		| HHS Grants | 
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		| MID: | Existing Measure - Please fill in; New Measure - DOT will fill in | 
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		| Date: | 12/28/2009 | 
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		| Model questions utilize the ACSI methodology to determine scores and impacts | 
	
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 | ELEMENTS (drivers of satisfaction) | 
 | CUSTOMER SATISFACTION | 
 | FUTURE BEHAVIORS | 
	
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 | Content (1=Poor, 10=Excellent, Don't Know) | 
 | Satisfaction (1=Poor, 10=Excellent) | 
 | Likelihood to Return (1=Not Very Likely, 10=Very Likely) | 
	
		| 1 | Please rate the accuracy of information on this site. | 23 | What is your overall satisfaction with this site? | 26 | How likely are you to return to this site? | 
	
		| 2 | Please rate the quality of information on this site. | 24 | How well does this site meet your expectations? | 
 | Recommend (1=Not Very Likely, 10=Very Likely) | 
	
		| 3 | Please rate the freshness of content on this site. | 25 | How does this site compare to your idea of an ideal website? | 27 | How likely are you to recommend this site to someone else? | 
	
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 | Functionality (1=Poor, 10=Excellent, Don't Know) | 
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 | Primary Resource (1=Not Very Likely, 10=Very Likely) | 
	
		| 4 | Please rate the usefulness of the services provided on this site. | 
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 | How likely are you to use this site as your primary resource? | 
	
		| 5 | Please rate the convenience of the services on this site. | 
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		| 6 | Please rate the ability to accomplish what you wanted to on this site. | 
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 | Look and Feel (1=Poor, 10=Excellent, Don't Know) | 
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		| 7 | Please rate the ease of reading this site. | 
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		| 8 | Please rate the clarity of site organization. | 
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		| 9 | Please rate the clean layout of this site. | 
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 | Navigation (1=Poor, 10=Excellent, Don't Know) | 
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		| 10 | Please rate the degree to which the number of steps to get where you want is acceptable. | 
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		| 11 | Please rate the ability to find information you want on this site. | 
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		| 12 | Please rate the clarity of site map/directory. | 
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		| 13 | Please rate the ease of navigation on this site. | 
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 | Site Performance (1=Poor, 10=Excellent, Don't Know) | 
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		| 14 | Please rate the speed of loading the page on this site. | 
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		| 15 | Please rate the consistency of speed on this site. | 
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		| 16 | Please rate the reliability of site performance on this site. | 
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 | Registration (1=Poor, 10=Excellent, Don't Know) | 
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		| 17 | Please rate how easy it is to register on this site. | 
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		| 18 | Please rate the clarity of the instructions for registration on this site. | 
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		| 19 | Please rate the ease of choosing/modifying your password on this site. | 
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 | Tasks and Transactions (1=Poor, 10=Excellent, Don't Know) | 
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		| 20 | Please rate the ease of completing task(s) on this site. | 
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		| 21 | Please rate the degree of privacy in completing tasks on this site. | 
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		| 22 | Please rate the verification of task completion on this site. | 
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 | Please rate the availability of help with questions or problems on this site. | 
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 | Search (1=Poor, 10=Excellent, Don't Know) | 
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		| 23 | Please rate the usefulness of search results on this site. | 
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		| 24 | Please rate how this site provides comprehensive search results. | 
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		| 25 | Please rate the organization of search results on this site. | 
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		| 26 | Please rate how the search feature helps you to narrow the results to find the information you want. | 
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		| Model Instance Name: | 
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 | red & strike-through:  DELETE | 
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		| HHS Grants | 
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 | underlined & italicized: RE-ORDER | 
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		| MID: | 
 | xgVRJAYcYNFtpp5Jkc1Jdg== | pink: ADDITION | 
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		| Date: | 5/16/2013 | blue + -->: REWORDING | 
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		| HHS Grants CUSTOM QUESTION LIST | 
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		| QID (Group ID)
 | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters)
 | Skip to | Type (select from list) | Single or Multi | Required Y/N
 | Special Instructions | 25 character limit. Leave blank if you want DOT to fill this part out.
		CQ Label | 
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		| C235 | 
 | How frequently do you visit this site? | First time | 
 | Drop down,  select one | Single | Y | 
 | Frequency of Visit | 
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 | More than once a day | 
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 | About once a week | 
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 | About once a month | 
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 | Every 6 months or less | 
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		| C6818 | 
 | How would you classify the type of organization you represent? | Individual seeking personal financial assistance (paying off debt, small business loan) | 
 | Drop down,  select one | S | Y | Skip Logic Group | Organization Type | 
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 | Individual seeking federal funding based on a Funding Opportunity Number (FON) | 
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 | City government | 
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 | County government | 
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 | State government | 
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 | Tribal organization | 
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 | Research institution (non-academic) | 
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 | Academic institution (such as a college or university) | 
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 | Faith-based organization | 
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 | Non-profit organization | 
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 | Public housing authority | 
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 | For profit organization | 
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 | Other - Grant proposal writer, consultant, etc. (those who do not have authorization to submit grant applications via Grants.gov) | 
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 | Federal grant-making agency (agencies who publish and post grant opportunities on Grants.gov) | 
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 | Other, please specify | A | 
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		| C792 | A | Other organization type: | 
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 | Text area,  no char limit | 
 | N | Skip Logic Group | Other Org Type | 
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		| AED10617 | 
 | What is your main role for your organization when you visit Grants.gov? | Search for grant opportunities | 
 | Drop down,  select one | s | y | 
 | Main Role for Org | 
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 | Assess the opportunities once identified | 
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 | Gather necessary information and fill in grant application forms | 
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 | Write grant proposals | 
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 | Review the forms and applications for completion or authentication | 
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 | Handle the budgeting and financial matters related to the grants process | 
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 | Submit the application to the grant-making agency | 
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 | Maintain IT systems related to grants (S2S) | 
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 | Write grant application requests | 
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 | Find grant applications | 
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 | Other | 
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		| AED10618 | 
 | What best describes your primary reason for visiting the site today? | Submit a grant application | B, R, S, T, O, P, Q | Drop down,  select one | S | Y | Skip Logic Group | Primary Reason for Visit | 
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 | Download a grant application package | B, U, V, W | 
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 | Search for grant opportunities | D, Z, Y, X | 
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 | Track a grant application package | D | 
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 | Browse the site to learn more about Grants.gov | D | 
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 | Other | C,D | 
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		| AED10620 | B | If you called the contact center, please rate your experience: 1 to 5 poor/excellent | 1 = Poor | D | Radio button,  scale, has don't know | 
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 | Skip Logic Group | App Process Rating | 
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 | 5 = Excellent | 
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 | Don't Know | 
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		| AED10621 | C | What other reason best describes your primary reason for visiting the site today? | Sign-up to be notified via email about updated opportunity postings | D | Radio button,  one-up vertical | 
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 | Skip Logic Group | Other Reason for Visit | 
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 | Research information to learn about or train others about Grants.gov | D | 
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 | Find resources to train others about Grants.gov | D | 
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 | Publish grant opportunities | D | 
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 | Find examples of how other agencies use Grants.gov (Outreach Conducted, Forms Developed, Application Packages Published) | D | 
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 | Become an authorized organizational representative (AOR) | D | 
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 | Other | D | 
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		| AED10622 | D | How did you look for information today? (please select all that apply) | Grants.gov Google Search | 
 | Checkbox,  one-up vertical | M | Y | Skip Logic Group | Search Method | 
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 | Basic Search (keyword) | 
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 | Browse by category | 
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 | Browse by agency | 
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 | Advanced Search | 
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 | I did not search for grants today | 
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		| LON0030360 | Z | How would you rate your search for grant opportunities experience with grants.gov? | 1 = Poor | 
 | Radio button,  scale, has don't know | S | N | Skip Logic Group | Search Scale | 
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 | 4 | 
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 | 5 = Excellent | 
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 | Don't know | 
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		| LON0030361 | Y | What challenges (if any) do you have with searching for grants opportunities on grants.gov? | 
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 | Text area,  no char limit | 
 | N | Skip Logic Group | OE_Search Challenges | 
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		| LON0030362 | X | What improvements (if any) would you like to see with the grants.gov search capability? | 
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 | Text area,  no char limit | 
 | N | Skip Logic Group | OE_Search Improve | 
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		| LON0030363 | W | How would you rate your experience with accessing, downloading, and filling out the application packages? | 1 = Poor | 
 | Radio button,  scale, has don't know | S | N | Skip Logic Group | App Pkg Scale | 
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 | 5 = Excellent | 
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 | Don't know | 
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		| LON0030364 | V | What challenges (if any) do you have with the grants.gov application packages? | 
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 | Text area,  no char limit | 
 | N | Skip Logic Group | OE_App Pkg Challenges | 
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		| LON0030365 | U | What improvements (if any) would you like to see with the grants.gov application package? | 
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 | Text area,  no char limit | 
 | N | Skip Logic Group | OE_App Pkg Improve | 
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		| LON0030366 | R | How would your rate your registration process to submit grant applications to grants.gov? | 1 = Poor | 
 | Radio button,  scale, has don't know | S | N | Skip Logic Group | Reg Proc Scale | 
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 | 5 = Excellent | 
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 | Don't know | 
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		| LON0030367 | S | What challenges (if any) do you have with the grants.gov registration process? | 
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 | Text area,  no char limit | 
 | N | Skip Logic Group | OE_Reg Proc Challenges | 
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		| LON0030368 | T | What improvements (if any) would you like to see with the grants.gov registration process? | 
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 | Text area,  no char limit | 
 | N | Skip Logic Group | OE_Reg Proc Improve | 
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		| LON0030369 | O | How would your rate your overall experience with submitting grant applications for grant opportunities with grants.gov? | 1 = Poor | 
 | Radio button,  scale, has don't know | S | N | Skip Logic Group | App Submit Scale | 
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 | 5 = Excellent | 
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 | Don't know | 
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		| LON0030370 | P | What challenges (if any) do you have with the grants.gov application process? | 
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 | Text area,  no char limit | 
 | N | Skip Logic Group | OE_App Submit Challenges | 
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		| LON0030371 | Q | What improvements (if any) would you like to see with the grants.gov grant application process? | 
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 | Text area,  no char limit | 
 | N | Skip Logic Group | OE_App Submit Improve | 
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		| C6885 | 
 | Did you find what you were looking for? | Yes | 
 | Drop down,  select one | S | Y | Skip Logic Group | Found Information | 
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 | No - please specify: | A | 
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 | Partially | 
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 | I wasn't looking for anything in particular | 
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		| CRJO00123 | A | What were you looking for? | 
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 | Text area,  no char limit | 
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 | Skip Logic Group | Information Seeking | 
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		| AGGR901 | 
 | Please describe your experience with navigation on this site today. | I had no difficulty browsing on this site | 
 | Radio button,  one-up vertical | S | Y | 
 | Experience with Navigation | 
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 | Could not navigate back to previous information | 
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 | Would often feel lost, not know where I was | 
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 | Links did not take me where I expected | 
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 | Links/labels are difficult to understand | 
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 | Too many links or navigational choices | 
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 | Had technical difficulties (e.g. broken link) | 
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		| AGGR801 | 
 | If you used the search feature of the site today to find your information, what was your experience with the search functionality? | I did not encounter any difficulties | 
 | Radio button,  one-up vertical | S | Y | 
 | Experience with Search | 
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 | Search results were helpful | 
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 | Search results were not helpful | 
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 | Returned too many results | 
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 | Returned not enough results | 
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 | Returned no results | 
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 | Returned results that were too similar/redundant | 
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 | Results were not relevant to my search | 
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 | I did not use the search feature today | 
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		| LON0030376 | 
 | How would your rate your overall experience with navigating the website and using the guides and instructions provided by grants.gov? | 1 = Poor | 
 | Radio button,  scale, has don't know | S | N | 
 | Nav Exp Scale | 
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 | 4 | 
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 | 5 = Excellent | 
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 | Don't know | 
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		| LON0030377 | 
 | What challenges (if any) do you have with the overall grants.gov website, user guides, and instructions? | 
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 | Text area,  no char limit | 
 | N | 
 | OE_Nav Exp Challenges | 
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		| LON0030378 | 
 | What improvements (if any) would you like to see with the grants.gov website, user guides, and instructions? | 
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 | Text area,  no char limit | 
 | N | 
 | OE_Nav Exp Improve | 
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		| LON0030379 | 
 | What kind of additional functions (if any), would you like to see on grants.gov that are currently not offered? | 
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 | Text area,  no char limit | 
 | N | 
 | OE_Add Functionality | 
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		| LON0030380 | 
 | General comments regarding grants.gov. | 
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 | Text area,  no char limit | 
 | N | 
 | OE_Gen Comments | 
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		| Model Instance Name: | 
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 | red & strike-through:  DELETE | 
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		| HHS Grants | 
 | 
 | underlined & italicized: RE-ORDER | 
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		| MID: | 
 | 
 | pink: ADDITION | 
 | 
 | 
 | 
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 | 
	
		| Date: | 5/16/2013 | blue + -->: REWORDING | 
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		| HHS Grants CUSTOM QUESTION LIST | 
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		| QID (Group ID)
 | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters)
 | Skip to | Type (select from list) | Single or Multi | Required Y/N
 | Special Instructions | 25 character limit. Leave blank if you want DOT to fill this part out.
		CQ Label | 
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		| C235 | 
 | How frequently do you visit this site? | First time | 
 | Drop down,  select one | Single | Y | 
 | Frequency of Visit | 
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 | More than once a day | 
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 | About once a week | 
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 | About once a month | 
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 | Every 6 months or less | 
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		| C6818 | 
 | How would you classify the type of organization you represent? | Individual seeking personal financial assistance (paying off debt, small business loan) | 
 | Drop down,  select one | S | Y | Skip Logic Group | Organization Type | 
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 | Individual seeking federal funding based on a Funding Opportunity Number (FON) | 
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 | City government | 
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 | Public housing authority | 
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 | For profit organization | 
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 | Other - Grant proposal writer, consultant, etc. (those who do not have authorization to submit grant applications via Grants.gov) | 
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 | Federal grant-making agency (agencies who publish and post grant opportunities on Grants.gov) | 
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 | Other, please specify | A | 
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		| C792 | A | Other organization type: | 
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 | Text area,  no char limit | 
 | N | Skip Logic Group | Other Org Type | 
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		| AED10617 | 
 | What is your main role for your organization when you visit Grants.gov? | Search for grant opportunities | 
 | Drop down,  select one | s | y | 
 | Main Role for Org | 
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 | Assess the opportunities once identified | 
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 | Gather necessary information and fill in grant application forms | 
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 | Write grant proposals | 
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 | Review the forms and applications for completion or authentication | 
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 | Handle the budgeting and financial matters related to the grants process | 
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 | Submit the application to the grant-making agency | 
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 | Maintain IT systems related to grants (S2S) | 
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 | Write grant application requests | 
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 | Find grant applications | 
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 | Other | 
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		| AED10618 | 
 | What best describes your primary reason for visiting the site today? | Submit a grant application | B, R, S, T, O, P, Q | Drop down,  select one | S | Y | Skip Logic Group | Primary Reason for Visit | 
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 | Download a grant application package | B, U, V, W | 
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 | Search for grant opportunities | D, Z, Y, X | 
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 | Track a grant application package | D | 
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 | Browse the site to learn more about Grants.gov | D | 
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 | Other | C,D | 
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 | B | What was your experience with the application process today? | open end | B | Text area,  no char limit | 
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 | Skip Logic Group | App Process Experience | 
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 | B | If you called the contact center, please rate your experience: 1 to 5 poor/excellent | 1 = Poor | D | Radio button,  one-up vertical | 
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 | Skip Logic Group | App Process Rating | 
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 | 5 = Excellent | 
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 | Don't Know | 
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		| 
 | C | What other reason best describes your primary reason for visiting the site today? | Sign-up to be notified via email about updated opportunity postings | D | 
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 | Skip Logic Group | Other Reason for Visit | 
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 | Research information to learn about or train others about Grants.gov | D | 
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 | Find resources to train others about Grants.gov | D | 
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 | Publish grant opportunities | D | 
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 | Find examples of how other agencies use Grants.gov (Outreach Conducted, Forms Developed, Application Packages Published) | D | 
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 | Become an authorized organizational representative (AOR) | D | 
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 | Other | D | 
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		| 
 | D | How did you look for information today? (please select all that apply) | Grants.gov Google Search | 
 | Checkbox,  one-up vertical | M | Y | Skip Logic Group | Search Method | 
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 | Basic Search (keyword) | 
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 | Browse by category | 
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 | Browse by agency | 
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 | Advanced Search | 
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 | I did not search for grants today | 
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		| 
 | Z | How would you rate your search for grant opportunities experience with grants.gov? | 1 = Poor | 
 | Radio button,  one-up vertical | S | N | Skip Logic Group | Search Scale | 
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 | 2 | 
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 | 3 | 
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 | 4 | 
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 | 5 = Excellent | 
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 | Don't know | 
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		| 
 | Y | What challenges (if any) do you have with searching for grants opportunities on grants.gov? | 
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 | Text area,  no char limit | 
 | N | Skip Logic Group | OE_Search Challenges | 
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 | X | What improvements (if any) would you like to see with the grants.gov search capability? | 
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 | Text area,  no char limit | 
 | N | Skip Logic Group | OE_Search Improve | 
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		| 
 | W | How would you rate your experience with accessing, downloading, and filling out the application packages? | 1 = Poor | 
 | Radio button,  one-up vertical | S | N | Skip Logic Group | App Pkg Scale | 
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 | 2 | 
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 | 5 = Excellent | 
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 | Don't know | 
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 | V | What challenges (if any) do you have with the grants.gov application packages? | 
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 | Text area,  no char limit | 
 | N | Skip Logic Group | OE_App Pkg Challenges | 
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		| 
 | U | What improvements (if any) would you like to see with the grants.gov application package? | 
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 | Text area,  no char limit | 
 | N | Skip Logic Group | OE_App Pkg Improve | 
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		| 
 | R | How would your rate your registration process to submit grant applications to grants.gov? | 1 = Poor | 
 | Radio button,  one-up vertical | S | N | Skip Logic Group | Reg Proc Scale | 
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 | 2 | 
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 | 4 | 
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 | 5 = Excellent | 
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 | Don't know | 
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		| 
 | S | What challenges (if any) do you have with the grants.gov registration process? | 
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 | Text area,  no char limit | 
 | N | Skip Logic Group | OE_Reg Proc Challenges | 
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		| 
 | T | What improvements (if any) would you like to see with the grants.gov registration process? | 
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 | Text area,  no char limit | 
 | N | Skip Logic Group | OE_Reg Proc Improve | 
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		| 
 | O | How would your rate your overall experience with submitting grant applications for grant opportunities with grants.gov? | 1 = Poor | 
 | Radio button,  one-up vertical | S | N | Skip Logic Group | App Submit Scale | 
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 | 2 | 
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 | 4 | 
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 | 5 = Excellent | 
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 | Don't know | 
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		| 
 | P | What challenges (if any) do you have with the grants.gov application process? | 
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 | Text area,  no char limit | 
 | N | Skip Logic Group | OE_App Submit Challenges | 
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 | 
	
		| 
 | Q | What improvements (if any) would you like to see with the grants.gov grant application process? | 
 | 
 | Text area,  no char limit | 
 | N | Skip Logic Group | OE_App Submit Improve | 
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		| C6885 | 
 | Did you find what you were looking for? | Yes | 
 | Drop down,  select one | S | Y | Skip Logic Group | Found Information | 
 | 
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		| 
 | 
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 | No - please specify: | A | 
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		| 
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 | Partially | 
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 | I wasn't looking for anything in particular | 
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		| CRJO00123 | A | What were you looking for? | 
 | 
 | Text area,  no char limit | 
 | 
 | Skip Logic Group | Information Seeking | 
 | 
 | 
	
		| AGGR901 | 
 | Please describe your experience with navigation on this site today. | I had no difficulty browsing on this site | 
 | Radio button,  one-up vertical | S | Y | 
 | Experience with Navigation | 
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		| 
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 | Could not navigate back to previous information | 
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 | Would often feel lost, not know where I was | 
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 | Links did not take me where I expected | 
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 | Links/labels are difficult to understand | 
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 | Too many links or navigational choices | 
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 | Had technical difficulties (e.g. broken link) | 
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		| AGGR801 | 
 | If you used the search feature of the site today to find your information, what was your experience with the search functionality? | I did not encounter any difficulties | 
 | Radio button,  one-up vertical | S | Y | 
 | Experience with Search | 
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		| 
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 | Search results were helpful | 
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 | Search results were not helpful | 
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 | Returned too many results | 
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 | Returned not enough results | 
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 | Returned no results | 
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 | Returned results that were too similar/redundant | 
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 | Results were not relevant to my search | 
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 | I did not use the search feature today | 
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		| 
 | 
 | How would your rate your overall experience with navigating the website and using the guides and instructions provided by grants.gov? | 1 = Poor | 
 | Radio button,  one-up vertical | S | N | 
 | Nav Exp Scale | 
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 | 2 | 
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 | 4 | 
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 | 5 = Excellent | 
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		| 
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 | Don't know | 
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		| 
 | 
 | What challenges (if any) do you have with the overall grants.gov website, user guides, and instructions? | 
 | 
 | Text area,  no char limit | 
 | N | 
 | OE_Nav Exp Challenges | 
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 | 
	
		| 
 | 
 | What improvements (if any) would you like to see with the grants.gov website, user guides, and instructions? | 
 | 
 | Text area,  no char limit | 
 | N | 
 | OE_Nav Exp Improve | 
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 | 
	
		| 
 | 
 | What kind of additional functions (if any), would you like to see on grants.gov that are currently not offered? | 
 | 
 | Text area,  no char limit | 
 | N | 
 | OE_Add Functionality | 
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		| 
 | 
 | General comments regarding grants.gov. | 
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 | Text area,  no char limit | 
 | N | 
 | OE_Gen Comments | 
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 | 
	
	
	
	
	
	
	
	
	
	
	
		| Model Instance Name: | 
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 | red & strike-through:  DELETE | 
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		| HHS Grants | 
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 | underlined & italicized: RE-ORDER | 
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		| MID: | 
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 | pink: ADDITION | 
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		| Date: | 12/28/2009 | blue + -->: REWORDING | 
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		| 
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 | 
	
		| HHS Grants CUSTOM QUESTION LIST | 
 | 
 | 
 | 
 | 
 | 
	
		| QID (Group ID)
 | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters)
 | Skip to | Type (select from list) | Single or Multi | Required Y/N
 | Special Instructions | 25 character limit. Leave blank if you want DOT to fill this part out.
		CQ Label | 
 | 
 | 
 | 
 | 
	
		| C235 | 
 | How frequently do you visit this site? | First time | 
 | Drop down,  select one | Single | Y | 
 | Frequency of Visit | 
 | 
 | 
 | 
 | 
	
		| 
 | 
 | 
 | More than once a day | 
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 | 
	
		| 
 | 
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 | Daily | 
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		| 
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 | About once a week | 
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		| 
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 | About once a month | 
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		| 
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 | Every 6 months or less | 
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		| 
 | 
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 | 
 | 
	
		| C6818 | 
 | How would you classify the type of organization you represent? | Individual seeking personal financial assistance (paying off debt, small business loan) | 
 | Drop down,  select one | S | Y | 
 | Organization Type | 
 | 
 | 
 | 
 | 
	
		| 
 | 
 | 
 | Individual seeking federal funding based on a Funding Opportunity Number (FON) | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
	
		| 
 | 
 | 
 | City government | 
 | 
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		| 
 | 
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 | County government | 
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		| 
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 | State government | 
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		| 
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 | Tribal organization | 
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		| 
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 | Research institution (non-academic) | 
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		| 
 | 
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 | Academic institution (such as a college or university) | 
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		| 
 | 
 | 
 | Faith-based organization | 
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		| 
 | 
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 | Non-profit organization | 
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		| 
 | 
 | 
 | Public housing authority | 
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		| 
 | 
 | 
 | For profit organization | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
	
		| 
 | 
 | 
 | Other - Grant proposal writer, consultant, etc. (those who do not have authorization to submit grant applications via Grants.gov) | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
	
		| 
 | 
 | 
 | Federal grant-making agency (agencies who publish and post grant opportunities on Grants.gov) | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
	
		| 
 | 
 | 
 | Other, please specify | A | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
	
		| C792 | A | Other organization type: | 
 | 
 | Text area,  no char limit | 
 | N | 
 | Other Org Type | 
 | 
 | 
 | 
 | 
	
		| CRJO00001 | 
 | What is your role in the granting process for your organization? | Search for grant opportunities | 
 | Checkbox,  one-up vertical | M | Y | 
 | 
 | 
 | 
 | 
 | 
 | 
	
		| 
 | 
 | 
 | Assess the opportunities once identified | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
	
		| 
 | 
 | 
 | Gather necessary information and fill in grant application forms | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
	
		| 
 | 
 | 
 | Write grant proposals | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
	
		| 
 | 
 | 
 | Review the forms and applications for completion or authentication | 
 | 
 | 
 | 
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 | 
 | 
 | 
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 | 
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		| 
 | 
 | 
 | Handle the budgeting and financial matters related to the grants process | 
 | 
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		| 
 | 
 | 
 | Submit the application to the granting agency | 
 | 
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		| 
 | 
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 | Maintain IT systems related to grants | 
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		| 
 | 
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 | Write grant application requests | 
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		| 
 | 
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 | Post or distribute grant application requests to potential applicants | 
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		| 
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 | Collect grant applications | 
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		| 
 | 
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 | Review grant applications | 
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		| 
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 | Participate in the selection of the awardee(s) | 
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		| 
 | 
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 | Oversee the grant function/set policy | 
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		| 
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 | Other, please specify: | A | 
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		| CRJO00002 | A | Other role in granting process: | 
 | 
 | Text area,  no char limit | 
 | N | 
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 | 
	
		| 
 | 
 | What is your main role for your organization when you visit Grants.gov? | Search for grant opportunities | 
 | Drop down,  select one | s | y | 
 | Main Role for Org | 
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		| 
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 | Assess the opportunities once identified | 
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		| 
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 | Gather necessary information and fill in grant application forms | 
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		| 
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 | Write grant proposals | 
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		| 
 | 
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 | Review the forms and applications for completion or authentication | 
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		| 
 | 
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 | Handle the budgeting and financial matters related to the grants process | 
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		| 
 | 
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 | Submit the application to the grant-making agency | 
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		| 
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 | Maintain IT systems related to grants (S2S) | 
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		| 
 | 
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 | Write grant application requests | 
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		| 
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 | Find grant applications | 
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		| 
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 | Other | 
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		| CRJO00003 | 
 | What best describes your primary reason for visiting the site today? | Submit a grant application | B | Drop down,  select one | S | Y | 
 | Primary Reason for Visit | 
 | 
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 | 
 | 
	
		| 
 | 
 | 
 | Download a grant application package | B | 
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		| 
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 | Search for grant opportunities | D | 
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		| 
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 | Track a grant application package | D | 
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		| 
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 | Browse the site to learn more about Grants.gov | D | 
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		| 
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 | Other | C,D | 
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		| 
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 | Become an authorized organizational representative (AOR) | 
 | 
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		| 
 | 
 | 
 | Sign-up to be notified via email about updated opportunity postings | 
 | 
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 | 
 | 
 | 
	
		| 
 | 
 | 
 | Research information to learn about or train others about Grants.gov | 
 | 
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		| 
 | 
 | 
 | Find resources to train others about Grants.gov | 
 | 
 | 
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 | 
 | 
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		| 
 | 
 | 
 | Publish grant opportunities | 
 | 
 | 
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		| 
 | 
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 | Download submitted applications | 
 | 
 | 
 | 
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		| 
 | 
 | 
 | Find examples of how other agencies use Grants.gov (Outreach Conducted, Forms Developed, Application Packages Published) | 
 | 
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		| 
 | 
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 | Track/followup on an opportunity already applied for | 
 | 
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		| 
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 | Other, please specify: | A | 
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		| CRJO00004 | A | Other primary reason for visit: | 
 | 
 | Text area,  no char limit | 
 | N | 
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 | 
	
		| 
 | B | What was your experience with the application process today? | open end | B | Text area,  no char limit | 
 | 
 | 
 | App Process Experience | 
 | 
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 | 
	
		| 
 | B | If you called the contact center, please rate your experience: 1 to 5 poor/excellent | 1 Poor | D | Radio button,  one-up vertical | 
 | 
 | 
 | App Process Rating | 
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		| 
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 | 2 | 
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		| 
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		| 
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		| 
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 | 5 Excellent | 
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		| 
 | 
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 | Don't Know | 
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		| 
 | C | What other reason best describes your primary reason for visiting the site today? | Sign-up to be notified via email about updated opportunity postings | D | 
 | 
 | 
 | 
 | Other Reason for Visit | 
 | 
 | 
 | 
 | 
	
		| 
 | 
 | 
 | Research information to learn about or train others about Grants.gov | D | 
 | 
 | 
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 | 
 | 
	
		| 
 | 
 | 
 | Find resources to train others about Grants.gov | D | 
 | 
 | 
 | 
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 | 
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 | 
 | 
	
		| 
 | 
 | 
 | Publish grant opportunities | D | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
	
		| 
 | 
 | 
 | Find examples of how other agencies use Grants.gov (Outreach Conducted, Forms Developed, Application Packages Published) | D | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
	
		| 
 | 
 | 
 | Become an authorized organizational representative (AOR) | D | 
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		| 
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 | Other | D | 
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		| 
 | D | How did you look for information today? (please select all that apply) | Grants.gov Google Search | 
 | Checkbox,  one-up vertical | M | Y | 
 | Search Method | 
 | 
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 | 
	
		| 
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 | Basic Search (keyword) | 
 | 
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		| 
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 | Browse by category | 
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		| 
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 | Browse by agency | 
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		| 
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 | Advanced Search | 
 | 
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		| 
 | 
 | 
 | I did not search for grants today | 
 | 
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 | 
	
		| CAAGGR701 | 
 | How did you look for information today? | Basic search | 
 | Drop down,  select one | S | Y | 
 | 
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 | 
	
		| 
 | 
 | 
 | Advanced search | 
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		| 
 | 
 | 
 | Used the links | 
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		| 
 | 
 | 
 | Left navigation bar - under For Applicants | 
 | 
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		| 
 | 
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 | Browse by category | 
 | 
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		| 
 | 
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 | Browse by agency | 
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		| 
 | 
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 | All of the above | 
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		| 
 | 
 | 
 | Other | 
 | 
 | 
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 | 
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 | 
	
		| C6885 | 
 | Did you find what you were looking for? | Yes | 
 | Drop down,  select one | S | Y | 
 | Found Information | 
 | 
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 | 
	
		| 
 | 
 | 
 | No - please specify: | A | 
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		| 
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 | Partially | 
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		| 
 | 
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 | I wasn't looking for anything in particular | 
 | 
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 | 
	
		| CRJO00123 | A | What were you looking for? | 
 | 
 | Text area,  no char limit | 
 | 
 | 
 | Information Seeking | 
 | 
 | 
 | 
 | 
	
		| CAGGR901 | 
 | Please describe your experience with navigation on this site today. | I had no difficulty browsing on this site | 
 | Radio button,  one-up vertical | S | Y | 
 | Experience with Navigation | 
 | 
 | 
 | 
 | 
	
		| 
 | 
 | 
 | Could not navigate back to previous information | 
 | 
 | 
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		| 
 | 
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 | Would often feel lost, not know where I was | 
 | 
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		| 
 | 
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 | Links did not take me where I expected | 
 | 
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		| 
 | 
 | 
 | Links/labels are difficult to understand | 
 | 
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		| 
 | 
 | 
 | Too many links or navigational choices | 
 | 
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 | 
	
		| 
 | 
 | 
 | Had technical difficulties (e.g. broken link) | 
 | 
 | 
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 | 
 | 
 | 
	
		| CAGGR801 | 
 | If you used the search feature of the site today to find your information, what was your experience with the search functionality? | I did not encounter any difficulties | 
 | Radio button,  one-up vertical | S | Y | 
 | Experience with Search | 
 | 
 | 
 | 
 | 
	
		| 
 | 
 | 
 | Search results were helpful | 
 | 
 | 
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 | 
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		| 
 | 
 | 
 | Search results were not helpful | 
 | 
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		| 
 | 
 | 
 | Returned too many results | 
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		| 
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 | Returned not enough results | 
 | 
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		| 
 | 
 | 
 | Returned no results | 
 | 
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 | 
	
		| 
 | 
 | 
 | Returned results that were too similar/redundant | 
 | 
 | 
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 | 
 | 
	
		| 
 | 
 | 
 | Results were not relevant to my search | 
 | 
 | 
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 | 
 | 
 | 
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 | 
	
		| 
 | 
 | 
 | I did not use the search feature today | 
 | 
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 | 
	
	
	
	
	
	
	
	
	
	
	
		| Model Instance Name: | 
 | 
 | red & strike-through:  DELETE | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
	
		| HHS Grants | 
 | 
 | underlined & italicized: RE-ORDER | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
	
		| MID: | 
 | 
 | pink: ADDITION | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
	
		| Date: | 12/28/2009 | blue + -->: REWORDING | 
 | 
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 | 
	
		| 
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 | 
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 | 
	
		| HHS Grants CUSTOM QUESTION LIST | 
 | 
 | 
 | 
 | 
 | 
	
		| QID (Group ID)
 | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters)
 | Skip to | Type (select from list) | Single or Multi | Required Y/N
 | Special Instructions | 25 character limit. Leave blank if you want DOT to fill this part out.
		CQ Label | 
 | 
 | 
 | 
 | 
	
		| C235 | 
 | How frequently do you visit this site? | First time | 
 | Drop down,  select one | Single | Y | 
 | 
 | 
 | 
 | 
 | 
 | 
	
		| 
 | 
 | 
 | More than once a day | 
 | 
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 | 
	
		| 
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 | Daily | 
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		| 
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 | About once a week | 
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		| 
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 | 
 | About once a month | 
 | 
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 | 
	
		| 
 | 
 | 
 | Every 6 months or less | 
 | 
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 | 
 | 
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 | 
 | 
 | 
	
		| C6818 | 
 | How would you classify the type of organization you represent? | Individual | 
 | Radio button,  one-up vertical | S | Y | 
 | 
 | 
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 | 
 | 
 | 
	
		| 
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 | 
 | City government | 
 | 
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		| 
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 | County government | 
 | 
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		| 
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 | State government | 
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		| 
 | 
 | 
 | Tribal organization | 
 | 
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 | 
	
		| 
 | 
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 | Research institution (non-academic) | 
 | 
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 | 
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 | 
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		| 
 | 
 | 
 | Academic institution (such as a college or university) | 
 | 
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		| 
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 | Faith-based organization | 
 | 
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		| 
 | 
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 | Non-profit organization | 
 | 
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		| 
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 | Public housing authority | 
 | 
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		| 
 | 
 | 
 | For profit organization | 
 | 
 | 
 | 
 | 
 | 
 | 
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 | 
 | 
	
		| 
 | 
 | 
 | Other, please specify | A | Text area,  no char limit | 
 | N | 
 | 
 | 
 | 
 | 
 | 
 | 
	
		| C792 | A | Other organization type: | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
	
		| C6819 | 
 | Which best describes you? | Individual looking for personal financial assistance (paying off debt, small business loan) | 
 | Radio button,  one-up vertical | S | Y | 
 | 
 | 
 | 
 | 
 | 
 | 
	
		| 
 | 
 | 
 | Individual looking for personal financial assistance (paying off debt, small business loan) | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
	
		| 
 | 
 | 
 | Individual representing an organization | 
 | 
 | 
 | 
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 | 
	
		| 
 | 
 | 
 | Individual not representing an organization | 
 | 
 | 
 | 
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 | 
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 | 
 | 
	
		| 
 | 
 | 
 | Grant Community (i.e. grant applicant, grant writer, consultant) | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
	
		| 
 | 
 | 
 | Grantor Agency representative | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
	
		| CRJO00001 | 
 | What is your role in the granting process for your organization? | Search for grant opportunities | 
 | Checkbox,  one-up vertical | M | Y | 
 | 
 | 
 | 
 | 
 | 
 | 
	
		| 
 | 
 | 
 | Assess the opportunities once identified | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
	
		| 
 | 
 | 
 | Gather necessary information and fill in grant application forms | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
	
		| 
 | 
 | 
 | Write grant proposals | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
	
		| 
 | 
 | 
 | Review the forms and applications for completion or authentication | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
	
		| 
 | 
 | 
 | Handle the budgeting and financial matters related to the grants process | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
	
		| 
 | 
 | 
 | Submit the application to the granting agency | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
	
		| 
 | 
 | 
 | Maintain IT systems related to grants | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
	
		| 
 | 
 | 
 | Write grant application requests | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
	
		| 
 | 
 | 
 | Post or distribute grant application requests to potential applicants | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
	
		| 
 | 
 | 
 | Collect grant applications | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
	
		| 
 | 
 | 
 | Review grant applications | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
	
		| 
 | 
 | 
 | Participate in the selection of the awardee(s) | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
	
		| 
 | 
 | 
 | Oversee the grant function/set policy | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
	
		| 
 | 
 | 
 | Other, please specify: | A | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
	
		| CRJO00002 | A | Other role in granting process: | 
 | 
 | Text area,  no char limit | 
 | N | 
 | 
 | 
 | 
 | 
 | 
 | 
	
		| CRJO00003 | 
 | What is your primary reason for visiting the site today? | Register to use Grants.gov | 
 | Drop down,  select one | S | Y | 
 | 
 | 
 | 
 | 
 | 
 | 
	
		| 
 | 
 | 
 | Become an authorized organizational representative (AOR) | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
	
		| 
 | 
 | 
 | Search for grant opportunities | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
	
		| 
 | 
 | 
 | Sign-up to be notified via email about updated opportunity postings | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
	
		| 
 | 
 | 
 | Download a grant application package | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
	
		| 
 | 
 | 
 | Submit a grant application | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
	
		| 
 | 
 | 
 | Research information to learn about or train others about Grants.gov | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
	
		| 
 | 
 | 
 | Track a grant application package | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
	
		| 
 | 
 | 
 | Learn more about Grants.gov | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
	
		| 
 | 
 | 
 | Find resources to train others about Grants.gov | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
	
		| 
 | 
 | 
 | Publish grant opportunities | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
	
		| 
 | 
 | 
 | Download submitted applications | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
	
		| 
 | 
 | 
 | Find examples of how other agencies use Grants.gov (Outreach Conducted, Forms Developed, Application Packages Published) | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
	
		| 
 | 
 | 
 | Track/followup on an opportunity already applied for | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
	
		| 
 | 
 | 
 | Other, please specify: | A | 
 | 
 | 
 | 
 | 
 | 
 | 
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		| CRJO00004 | A | Other primary reason for visit: | 
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 | Text area,  no char limit | 
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		| CAAGGR701 | 
 | How did you look for information today? | Google Search on Grants site | 
 | Drop down,  select one | S | Y | 
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 | Basic search | 
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 | Advanced search | 
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 | Used the links | 
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 | Left navigation bar - under For Applicants | 
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 | Browse by category | 
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 | Browse by agency | 
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 | All of the above | 
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 | Other | 
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		| C6885 | 
 | Did you find what you were looking for? | Yes | 
 | Drop down,  select one | S | Y | 
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 | No - please specify: | A | 
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 | Partially | 
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 | I wasn't looking for anything in particular | 
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		| CRJO00123 | A | What were you looking for? | 
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 | Text area,  no char limit | 
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		| CAGGR901 | 
 | Please describe your experience with navigation on this site today. | I had no difficulty browsing on this site | 
 | Radio button,  one-up vertical | S | Y | 
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 | Could not navigate back to previous information | 
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 | Would often feel lost, not know where I was | 
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 | Links did not take me where I expected | 
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 | Links/labels are difficult to understand | 
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 | Too many links or navigational choices | 
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 | Had technical difficulties (e.g. broken link) | 
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		| CAGGR801 | 
 | If you used the search feature of the site today to find your information, what was your experience with the search functionality? | I did not encounter any difficulties | 
 | Radio button,  one-up vertical | S | Y | 
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 | Search results were helpful | 
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 | Search results were not helpful | 
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 | Returned too many results | 
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 | Returned not enough results | 
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 | Returned no results | 
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 | Returned results that were too similar/redundant | 
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 | Results were not relevant to my search | 
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 | I did not use the search feature today | 
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