Form 819 2014 819 DHS USCIS

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Overview

Model Qsts
Current Custom Qsts
Custom Qsts (4-4-14)
Custom Qsts (12-13-13)

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Sheet 1: Model Qsts

Model Instance Name:
USCIS Satisfaction Survey
MID: 9ZYxBlAllNdZI8lRIAJA5Q==
Date:	11/30/2009
USCIS Satisfaction Survey
Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	Content (1=Poor, 10=Excellent, Don't Know)		Satisfaction		Likelihood to Return (1=Very Unlikely, 10=Very Likely)
1	Please rate the accuracy of information on this site.	24	What is your overall satisfaction with this site?	27	How likely are you to return to this site?
2	Please rate the quality of information on this site.	25	How well does this site meet your expectations?		Recommend (1=Very Unlikely, 10=Very Likely)
3	Please rate the freshness of content on this site.	26	How does this site compare to your idea of an ideal website?	28	How likely are you to recommend this site to someone else?
	Functionality (1=Poor, 10=Excellent, Don't Know)				Primary Resource (1=Very Unlikely, 10=Very Likely)
4	Please rate the usefulness of the features provided on this site.			29	How likely are you to use this site as your primary resource for obtaining information about immigration and citizenship?
5	Please rate the convenience of the features on this site.				Trust (1=Strongly Disagree, 10=Strongly Agree)
6	Please rate the variety of features on this site.			30	I can count on this agency to act in my best interests.
	Look and Feel (1=Poor, 10=Excellent, Don't Know)			31	I consider this agency to be trustworthy.
7	Please rate the visual appeal of this site.			32	This agency can be trusted to do what is right.
8	Please rate the balance of graphics and text on this site.				Future Participation (1=Very Unlikely, 10=Very Likely)
9	Please rate the readability of the pages on this site.			33	How likely are you to express your thoughts or ideas to this agency in the next 90 days?
	Navigation (1=Poor, 10=Excellent, Don't Know)
10	Please rate how well the site is organized.
11	Please rate the options available for navigating this site.
12	Please rate how well the site layout helps you find what you are looking for.
13	Please rate the number of clicks to get where you want on this site.
	Search (1=Poor, 10=Excellent, Don't Know)
14	Please rate the relevance of search results on this site.
15	Please rate the organization of search results on this site.
16	Please rate how well the search results help you decide what to select.
17	Please rate how well the search feature helps you to narrow the results to find what you want.
	Site Performance (1=Poor, 10=Excellent, Don't Know)
18	Please rate how quickly pages load on this site.
19	Please rate the consistency of speed from page to page on this site.
20	Please rate the ability to load pages without getting error messages on this site.
	Online Transparency (1=Poor, 10=Excellent, Don't Know)
21	Please rate how thoroughly this website discloses information about what this agency is doing.
22	Please rate how quickly agency information is made available on this website.
23	Please rate how well information about this agency's actions can be accessed by the public on this website.

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Sheet 2: Current Custom Qsts

Model Instance Name:			red & strike-through: DELETE
USCIS Satisfaction Survey			underlined & italicized: RE-ORDER
MID: 9ZYxBlAllNdZI8lRIAJA5Q==			pink: ADDITION
Date: 4/4/14			blue + -->: REWORDING
USCIS Satisfaction Survey CUSTOM QUESTION LIST
QID (Group ID)	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
EDO001		How frequently do you visit this site?	First time		Drop down, select one	S	Y		Frequency
			Daily
			Weekly
			Monthly
			Every 6 months or less
EDO002		What best describes your role when coming to this site?	U.S. born citizen		Radio button, one-up vertical	S	Y	Skip Logic Group	Role
			Naturalized U.S. citizen
			Permanent Resident (green card holder)
			Conditional Resident
			Citizen of a foreign country
			Fiancé K-1
			Visitor/nonimmigrant
			Temporary Worker
			Student or Exchange Visitor
			Employer
			Attorney
			Other, please specify:	A
EDO003	A	Other role			Text field, <100 char		N		Other role
EDO004		What area of the site are you primarily visiting today?	Forms		Radio button, one-up vertical	S	Y		Area Visited
			News
			Citizenship
			Green card
			Tools (reworded Resources)
			Laws
			Working in the U.S.
			Family
			E-Verify
			Español
			About Us
			Adoption
			Humanitarian
			Visit the U.S.
			Military
			Other
EDO006		What is your primary reason for visiting the site today?	Just browsing		Radio button, one-up vertical	S	Y	Skip Logic Group	Primary Reason
			Get general information before I file my case
			Check my case status	B
			Working in the USA
			Find citizenship requirements
			Research green card information	D
			Find form(s)
			Download form(s)
			Check filing fees
			Find/research immigration laws
			Find naturalization text/study materials
			Read the latest news releases
			Learn about USCIS
			Find a USCIS office
			Make an appointment
			Other, please specify:	A
EDO007	A	Other primary reason			Text area, no char limit		N		Other reason
ACQLiv0006830	B	What specifically under case status did you try to accomplish?	Check my case status		Radio button, one-up vertical	S	N		Case Status
			Sign in to my account
			Sign up for case updates
			Check processing times
			Calculate my cycle time
			e-Request (place an inquiry with USCIS about a case)
			Other
ACQLiv0006832	D	What specific green card information were you looking for?	Apply for a green card through family		Radio button, one-up vertical	M	N		Green Card
			Apply for a green card through a job
			Apply for a green card through refugee or asylee status
			Find other ways to get a green card
			Research green card processes and procedures
			Find application fees
			Find forms I need to apply for my green card
			Download forms I need to apply for my green card
			Renew or replace my green card
			Remove conditions on my green card
			Rights and responsibilities of a green card holder
			Rules for international travel as permanent resident
			Help my relative become a permanent resident (by US citizen)
			Help my relative become a permanent resident (by permanent resident)
			Other
EDO008		What method do you primarily use to find information on this site?	Site's search feature	A,C	Drop down, select one	S	Y	Skip Logic Group	Method
			Top navigation bar	D
			Links on the pages	D
			Forms search	A,C
			Homepage banners or icons	D
			Index (site map)	D
			Used an external search engine (i.e. Google)
			Just browsing	D
ACQCol0002739	A	If you used the site's search feature today to find your information, what type of difficulties, if any, did you encounter with the search?	No difficulty encountered		Checkbox, one-up vertical	M	Y		Search Experience
			Search results were helpful
			Returned too many results
			Returned not enough or no results
			Returned results that were too similar/redundant
			Results were not relevant to my search terms or needs
			I was not sure what words to use in my search
			Search required too many refinements to get what I wanted
			Search speed was too slow
			Other
ACQCol0002761	C	What search terms did you use today to find what you were looking for?			Text area, no char limit		Y		Search terms
ACQCol0002762	D	If you used navigational methods today to find your information, what type of difficulties, if any, did you encounter with the navigation?	No difficulty encountered		Checkbox, one-up vertical	M	Y		Navigation Experience
			Could not find the appropriate navigational links on most of your web pages
			Too many links or navigational choices
			Links did not take me where I expected
			Had difficulty finding detailed information on your web pages
			Had difficulty finding related information on your web pages
			Navigation did not support what I was trying to accomplish
			Would often feel lost, and did not know where I was on your site
			Had various technical difficulties (links didn't work, received error messages, etc.)
			Other
EDO009		Did you find what you were looking for today?	Yes		Drop down, select one	S	Y	Skip Logic Group	Find info
			Partially	B
			Still looking	B
			No	A,B
EDO010	A	If you were unable to find what you were looking for, please specify the information you were trying to find.			Text area, no char limit		N		Info not found
ACQLiv0006835	B	If you were unable to completely find what you were looking for, what will you try next to meet your needs? Please be specific.			Text area, no char limit		N		Next steps
ACQCol0002764		On whose behalf are you looking for information today?	Myself		Drop down, select one	S	Y		Behalf
			Family member/relative
			Friend
			Client
			Student
			Fiancé
			Employer/employee
EDO011		How consistent do you feel this site's quality of information is?	Not at all consistent		Drop down, select one	S	Y		Consistency
			Not very consistent
			Somewhat consistent
			Mostly consistent
			Always consistent
EDO012		Please rate the efficiency in which this site provides the information.	Not at all efficient		Drop down, select one	S	Y		Efficiency
			Not very efficient
			Somewhat efficient
			Mostly efficient
			Always efficient
EDO013		If you could make one improvement to this site, what would it be?			Text area, no char limit		N		Improvement
ACQLiv0006837		What is your gender?	Female		Drop down, select one	S	N		Gender
			Male
			I prefer not to respond
ACQLiv0006838		Please select the category that includes your age?	17 and under		Drop down, select one	S	N		Age
			18 – 24
			25 – 34
			35 – 44
			45 – 54
			55 – 64
			65 and over
			I prefer not to respond
ACQLiv0006814		Which of the following best describes the highest level of education you have completed?	Elementary school		Drop down, select one	S	N		Education
			Middle school or less
			Current middle or high school student
			Did not complete high school
			High school graduate
			Vocational/trade school
			College/university graduate
			Some postgraduate school
			Masters/professional degree
			Doctoral Degree
			Prefer not to respond
ACQLiv0006845		Where do you currently live?	United States of America		Drop down, select one	S	N		Location
			Afghanistan
			Albania
			Algeria
			Andorra
			Angola
			Anguilla
			Antigua and Barbuda
			Argentina
			Armenia
			Australia
			Austria
			Azerbaijan
			Bahamas, The
			Bahrain
			Bangladesh
			Barbados
			Belarus
			Belgium
			Belize
			Benin
			Bermuda
			Bhutan
			Bolivia
			Bosnia and Herzegovina
			Botswana
			Brazil
			Brunei
			Bulgaria
			Burkina Faso
			Burma
			Burundi
			Cambodia
			Cameroon
			Canada
			Cape Verde
			Central African Republic
			Chad
			Chile
			China
			Colombia
			Cook Islands
			Costa Rica
			Côte d'Ivoire
			Croatia
			Cuba
			Cyprus
			Czech Republic
			Democratic Republic of the Congo
			Denmark
			Djibouti
			Dominica
			Dominican Republic
			Timor Leste
			Ecuador
			Egypt
			El Salvador
			Equatorial Guinea
			Eritrea
			Estonia
			Ethiopia
			Fiji
			Finland
			France
		Gabon
		Gambia, The
		Gaza
		Georgia
		Germany
		Ghana
		Greece
		Grenada
		Guatemala
		Guinea
		Guinea-Bissau
		Guyana
		Haiti
		Holy See
		Honduras
		Hong Kong
		Hungary
		Iceland
		India
		Indonesia
		Iran
		Iraq
		Ireland
		Israel
		Italy
		Jamaica
		Japan
		Jordan
		Kazakhstan
		Kenya
		Kiribati
		Korea, North
		Korea, South
		Kosovo
		Kuwait
		Kyrgyzstan
		Laos
		Latvia
		Lebanon
		Lesotho
		Liberia
		Libya
		Liechtenstein
		Lithuania
		Luxembourg
		Macau
		Macedonia
		Madagascar
		Malawi
		Malaysia
		Maldives
		Mali
		Malta
		Marshall Islands
		Mauritania
		Mauritius
		Mexico
		Micronesia
		Moldova
		Monaco
		Mongolia
		Montenegro
		Morocco
		Mozambique
		Namibia
		Nauru
		Nepal
		Netherlands
		Netherlands Antilles
		New Zealand
		Nicaragua
		Niger
		Nigeria
		Norway
		Oman
		Pakistan
		Palau
		Panama
		Papua New Guinea
		Paraguay
		Peru
		Philippines
		Poland
		Portugal
		Qatar
		Romania
		Russia
		Rwanda
		Samoa
		San Marino
		Sao Tome and Principe
		Saudi Arabia
		Senegal
		Serbia
		Seychelles
		Sierra Leone
		Singapore
		Slovakia
		Slovenia
		Solomon Islands
		Somalia
		South Africa
		Spain
		Sri Lanka
		St. Kitts and Nevis
		St. Lucia
		St. Vincent and the Grenadines
		Sudan
		Suriname
		Swaziland
		Sweden
		Switzerland
		Syria
		Taiwan
		Tajikistan
		Tanzania
		Thailand
		Togo
		Tonga
		Trinidad and Tobago
		Tunisia
		Turkey
		Turkmenistan
		Tuvalu
		Uganda
		Ukraine
		United Arab Emirates
		United Kingdom
		Uruguay
		Uzbekistan
		Vanuatu
		Venezuela
		Vietnam
		West Bank
		Yemen
		Zambia
		Zimbabwe

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Sheet 3: Custom Qsts (4-4-14)

Model Instance Name:			red & strike-through: DELETE
USCIS Satisfaction Survey			underlined & italicized: RE-ORDER
MID: 9ZYxBlAllNdZI8lRIAJA5Q==			pink: ADDITION
Date: 4/4/14			blue + -->: REWORDING
USCIS Satisfaction Survey CUSTOM QUESTION LIST
QID (Group ID)	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
EDO001		How frequently do you visit this site?	First time		Drop down, select one	S	Y		Frequency
			Daily	A
			Weekly	A
			Monthly	A
			Every 6 months or less	A
CAS0039242	A	USCIS website recently had a redesign. We would like to know if you have used a previous version of the website, and if so do you find the new version to be improved, the same or worse?	Improved	B	Radio button, one-up vertical	S	Y		Redesign
			Same	B
			Worse	B
			Did not use the previous version of website
CAS0039243	B	What is the primary reason for your opinion/ statement?	Navigation		Radio button, one-up vertical	S	Y		Redesign judgment
			Quality of Content
			Appearance
			Broken links
			Can't find information I used to access
			No preference between versions
EDO002		What best describes your role when coming to this site?	U.S. born citizen		Radio button, one-up vertical	S	Y	Skip Logic Group	Role
			Naturalized U.S. citizen
			Permanent Resident (green card holder)
			Conditional Resident
			Citizen of a foreign country
			Fiancé K-1
			Visitor/nonimmigrant
			Temporary Worker
			Student or Exchange Visitor
			Employer
			Attorney
			Other, please specify:	A
EDO003	A	Other role			Text field, <100 char		N		Other role
EDO004		What area of the site are you primarily visiting today?	Forms		Radio button, one-up vertical	S	Y		Area Visited
			News
			Citizenship
			Green card
			Tools (reworded Resources)
			Laws
			Working in the U.S.
			Family
			E-Verify
			Español
			About Us
			Adoption
			Humanitarian
			Visit the U.S.
			Military
			Other
EDO006		What is your primary reason for visiting the site today?	Just browsing		Radio button, one-up vertical	S	Y	Skip Logic Group	Primary Reason
			Get general information before I file my case
			Check my case status	B
			Working in the USA
			Find citizenship requirements
			Research green card information	D
			Find form(s)
			Download form(s)
			Check filing fees
			Find/research immigration laws
			Find naturalization text/study materials
			Read the latest news releases
			Learn about USCIS
			Find a USCIS office
			Make an appointment
			Other, please specify:	A
EDO007	A	Other primary reason			Text area, no char limit		N		Other reason
ACQLiv0006830	B	What specifically under case status did you try to accomplish?	Check my case status		Radio button, one-up vertical	S	N		Case Status
			Sign in to my account
			Sign up for case updates
			Check processing times
			Calculate my cycle time
			e-Request (place an inquiry with USCIS about a case)
			Other
ACQLiv0006832	D	What specific green card information were you looking for?	Apply for a green card through family		Radio button, one-up vertical	M	N		Green Card
			Apply for a green card through a job
			Apply for a green card through refugee or asylee status
			Find other ways to get a green card
			Research green card processes and procedures
			Find application fees
			Find forms I need to apply for my green card
			Download forms I need to apply for my green card
			Renew or replace my green card
			Remove conditions on my green card
			Rights and responsibilities of a green card holder
			Rules for international travel as permanent resident
			Help my relative become a permanent resident (by US citizen)
			Help my relative become a permanent resident (by permanent resident)
			Other
EDO008		What method do you primarily use to find information on this site?	Site's search feature	A,C	Drop down, select one	S	Y	Skip Logic Group	Method
			Top navigation bar	D
			Links on the pages	D
			Forms search	A,C
			Homepage banners or icons	D
			Index (site map)	D
			Used an external search engine (i.e. Google)
			Just browsing	D
ACQCol0002739	A	If you used the site's search feature today to find your information, what type of difficulties, if any, did you encounter with the search?	No difficulty encountered		Checkbox, one-up vertical	M	Y		Search Experience
			Search results were helpful
			Returned too many results
			Returned not enough or no results
			Returned results that were too similar/redundant
			Results were not relevant to my search terms or needs
			I was not sure what words to use in my search
			Search required too many refinements to get what I wanted
			Search speed was too slow
			Other
ACQCol0002761	C	What search terms did you use today to find what you were looking for?			Text area, no char limit		Y		Search terms
ACQCol0002762	D	If you used navigational methods today to find your information, what type of difficulties, if any, did you encounter with the navigation?	No difficulty encountered		Checkbox, one-up vertical	M	Y		Navigation Experience
			Could not find the appropriate navigational links on most of your web pages
			Too many links or navigational choices
			Links did not take me where I expected
			Had difficulty finding detailed information on your web pages
			Had difficulty finding related information on your web pages
			Navigation did not support what I was trying to accomplish
			Would often feel lost, and did not know where I was on your site
			Had various technical difficulties (links didn't work, received error messages, etc.)
			Other
EDO009		Did you find what you were looking for today?	Yes		Drop down, select one	S	Y	Skip Logic Group	Find info
			Partially	B
			Still looking	B
			No	A,B
EDO010	A	If you were unable to find what you were looking for, please specify the information you were trying to find.			Text area, no char limit		N		Info not found
ACQLiv0006835	B	If you were unable to completely find what you were looking for, what will you try next to meet your needs? Please be specific.			Text area, no char limit		N		Next steps
ACQCol0002764		On whose behalf are you looking for information today?	Myself		Drop down, select one	S	Y		Behalf
			Family member/relative
			Friend
			Client
			Student
			Fiancé
			Employer/employee
EDO011		How consistent do you feel this site's quality of information is?	Not at all consistent		Drop down, select one	S	Y		Consistency
			Not very consistent
			Somewhat consistent
			Mostly consistent
			Always consistent
EDO012		Please rate the efficiency in which this site provides the information.	Not at all efficient		Drop down, select one	S	Y		Efficiency
			Not very efficient
			Somewhat efficient
			Mostly efficient
			Always efficient
EDO013		If you could make one improvement to this site, what would it be?			Text area, no char limit		N		Improvement
ACQLiv0006837		What is your gender?	Female		Drop down, select one	S	N		Gender
			Male
			I prefer not to respond
ACQLiv0006838		Please select the category that includes your age?	17 and under		Drop down, select one	S	N		Age
			18 – 24
			25 – 34
			35 – 44
			45 – 54
			55 – 64
			65 and over
			I prefer not to respond
ACQLiv0006814		Which of the following best describes the highest level of education you have completed?	Elementary school		Drop down, select one	S	N		Education
			Middle school or less
			Current middle or high school student
			Did not complete high school
			High school graduate
			Vocational/trade school
			College/university graduate
			Some postgraduate school
			Masters/professional degree
			Doctoral Degree
			Prefer not to respond
ACQLiv0006845		Where do you currently live?	United States of America		Drop down, select one	S	N		Location
			Afghanistan
			Albania
			Algeria
			Andorra
			Angola
			Anguilla
			Antigua and Barbuda
			Argentina
			Armenia
			Australia
			Austria
			Azerbaijan
			Bahamas, The
			Bahrain
			Bangladesh
			Barbados
			Belarus
			Belgium
			Belize
			Benin
			Bermuda
			Bhutan
			Bolivia
			Bosnia and Herzegovina
			Botswana
			Brazil
			Brunei
			Bulgaria
			Burkina Faso
			Burma
			Burundi
			Cambodia
			Cameroon
			Canada
			Cape Verde
			Central African Republic
			Chad
			Chile
			China
			Colombia
			Cook Islands
			Costa Rica
			Côte d'Ivoire
			Croatia
			Cuba
			Cyprus
			Czech Republic
			Democratic Republic of the Congo
			Denmark
			Djibouti
			Dominica
			Dominican Republic
			Timor Leste
			Ecuador
			Egypt
			El Salvador
			Equatorial Guinea
			Eritrea
			Estonia
			Ethiopia
			Fiji
			Finland
			France
		Gabon
		Gambia, The
		Gaza
		Georgia
		Germany
		Ghana
		Greece
		Grenada
		Guatemala
		Guinea
		Guinea-Bissau
		Guyana
		Haiti
		Holy See
		Honduras
		Hong Kong
		Hungary
		Iceland
		India
		Indonesia
		Iran
		Iraq
		Ireland
		Israel
		Italy
		Jamaica
		Japan
		Jordan
		Kazakhstan
		Kenya
		Kiribati
		Korea, North
		Korea, South
		Kosovo
		Kuwait
		Kyrgyzstan
		Laos
		Latvia
		Lebanon
		Lesotho
		Liberia
		Libya
		Liechtenstein
		Lithuania
		Luxembourg
		Macau
		Macedonia
		Madagascar
		Malawi
		Malaysia
		Maldives
		Mali
		Malta
		Marshall Islands
		Mauritania
		Mauritius
		Mexico
		Micronesia
		Moldova
		Monaco
		Mongolia
		Montenegro
		Morocco
		Mozambique
		Namibia
		Nauru
		Nepal
		Netherlands
		Netherlands Antilles
		New Zealand
		Nicaragua
		Niger
		Nigeria
		Norway
		Oman
		Pakistan
		Palau
		Panama
		Papua New Guinea
		Paraguay
		Peru
		Philippines
		Poland
		Portugal
		Qatar
		Romania
		Russia
		Rwanda
		Samoa
		San Marino
		Sao Tome and Principe
		Saudi Arabia
		Senegal
		Serbia
		Seychelles
		Sierra Leone
		Singapore
		Slovakia
		Slovenia
		Solomon Islands
		Somalia
		South Africa
		Spain
		Sri Lanka
		St. Kitts and Nevis
		St. Lucia
		St. Vincent and the Grenadines
		Sudan
		Suriname
		Swaziland
		Sweden
		Switzerland
		Syria
		Taiwan
		Tajikistan
		Tanzania
		Thailand
		Togo
		Tonga
		Trinidad and Tobago
		Tunisia
		Turkey
		Turkmenistan
		Tuvalu
		Uganda
		Ukraine
		United Arab Emirates
		United Kingdom
		Uruguay
		Uzbekistan
		Vanuatu
		Venezuela
		Vietnam
		West Bank
		Yemen
		Zambia
		Zimbabwe

---

Sheet 4: Custom Qsts (12-13-13)

Model Instance Name:			red & strike-through: DELETE
USCIS Satisfaction Survey			underlined & italicized: RE-ORDER
MID: 9ZYxBlAllNdZI8lRIAJA5Q==			pink: ADDITION
Date: 12/3/13			blue + -->: REWORDING
USCIS Satisfaction Survey CUSTOM QUESTION LIST
QID (Group ID)	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
EDO001		How frequently do you visit this site?	First time		Drop down, select one	S	Y		Frequency
			Daily	A
			Weekly	A
			Monthly	A
			Every 6 months or less	A
CAS0039242	A	USCIS website recently had a redesign. We would like to know if you have used a previous version of the website, and if so do you find the new version to be improved, the same or worse?	Improved	B	Radio button, one-up vertical	S	Y		Redesign
			Same	B
			Worse	B
			Did not use the previous version of website
CAS0039243	B	What is the primary reason for your opinion/ statement?	Navigation		Radio button, one-up vertical	S	Y		Redesign judgment
			Quality of Content
			Appearance
			Broken links
			Can't find information I used to access
			No preference between versions
EDO002		What best describes your role when coming to this site?	U.S. born citizen		Radio button, one-up vertical	S	Y	Skip Logic Group	Role
			Naturalized U.S. citizen
			Permanent Resident (green card holder)
			Conditional Resident
			Citizen of a foreign country
			Fiancé K-1
			Visitor/nonimmigrant
			Temporary Worker
			Student or Exchange Visitor
			Employer
			Attorney
			Other, please specify:	A
EDO003	A	Other role			Text field, <100 char		N		Other role
EDO004		What area of the site are you primarily visiting today?	Forms		Radio button, one-up vertical	S	Y		Area Visited
			News
			Citizenship
			Green card
			Tools (reworded Resources)
			Laws
			Working in the U.S.
			Family
			E-Verify
			Español
			About Us
			Adoption
			Humanitarian
			Visit the U.S.
			Military
			Other
ACQCas0026960		Were you looking for information about Entrepreneurs In Residence (EIR) today?	Yes	A,B,C,D,E	Drop down, select one	S	Y	Skip Logic Group	EIR
			No
ACQCas0026961	A	What best describes you?	I am working in the United States and want to start a business in the United States		Radio button, one-up vertical	S	Y		EIR role
			I am working outside of the United States and want to start a business in the United States
			I am a student in the United States and want to start a business in the United States
ACQCas0026962	B	What is your primary reason for visiting the EIR section today?	Just browsing		Radio button, one-up vertical	S	Y		EIR reason
			I want a better understanding of the immigration process
			I am trying to identify the right visa option for me
			I am looking for filing tips for a visa category
			I want to understand key requirements for a visa category
ACQCas0026963	C	After visiting the EIR section do you know what visa you are applying for?	Yes		Radio button, one-up vertical	S	Y		EIR visa apply
			No
ACQCas0026964	D	Has this site given you a better understanding of the evidence you need to provide to meet the key requirements of your visa?	Yes		Radio button, one-up vertical	S	Y		EIR understanding
			Partially
			No
ACQCas0026965	E	If you are ready to apply, what category are you applying for?	B-1 Business Visitor		Radio button, one-up vertical	S	Y		EIR visa type
			F-1/OPT Optional Practical Training
			H-1B Specialty Occupation
			O-1A Extraordinary Ability and Achievement
			E-2 Treaty Investor
			L-1 Intracompany Transferee
EDO006		What is your primary reason for visiting the site today?	Just browsing		Radio button, one-up vertical	S	Y	Skip Logic Group	Primary Reason
			Get general information before I file my case
			Check my case status	B
			Working in the USA
			Find citizenship requirements
			Research green card information	D
			Find form(s)
			Download form(s)
			Check filing fees
			Find/research immigration laws
			Find naturalization text/study materials
			Read the latest news releases
			Learn about USCIS
			Find a USCIS office
			Make an appointment
			Other, please specify:	A
EDO007	A	Other primary reason			Text area, no char limit		N		Other reason
ACQLiv0006830	B	What specifically under case status did you try to accomplish?	Check my case status		Radio button, one-up vertical	S	N		Case Status
			Sign in to my account
			Sign up for case updates
			Check processing times
			Calculate my cycle time
			e-Request (place an inquiry with USCIS about a case)
			Other
ACQLiv0006832	D	What specific green card information were you looking for?	Apply for a green card through family		Radio button, one-up vertical	M	N		Green Card
			Apply for a green card through a job
			Apply for a green card through refugee or asylee status
			Find other ways to get a green card
			Research green card processes and procedures
			Find application fees
			Find forms I need to apply for my green card
			Download forms I need to apply for my green card
			Renew or replace my green card
			Remove conditions on my green card
			Rights and responsibilities of a green card holder
			Rules for international travel as permanent resident
			Help my relative become a permanent resident (by US citizen)
			Help my relative become a permanent resident (by permanent resident)
			Other
EDO008		What method do you primarily use to find information on this site?	Site's search feature	A,C	Drop down, select one	S	Y	Skip Logic Group	Method
			Top navigation bar	D
			Links on the pages	D
			Forms search	A,C
			Homepage banners or icons	D
			Index (site map)	D
			Used an external search engine (i.e. Google)
			Just browsing	D
ACQCol0002739	A	If you used the site's search feature today to find your information, what type of difficulties, if any, did you encounter with the search?	No difficulty encountered		Checkbox, one-up vertical	M	Y		Search Experience
			Search results were helpful
			Returned too many results
			Returned not enough or no results
			Returned results that were too similar/redundant
			Results were not relevant to my search terms or needs
			I was not sure what words to use in my search
			Search required too many refinements to get what I wanted
			Search speed was too slow
			Other
ACQCol0002761	C	What search terms did you use today to find what you were looking for?			Text area, no char limit		Y		Search terms
ACQCol0002762	D	If you used navigational methods today to find your information, what type of difficulties, if any, did you encounter with the navigation?	No difficulty encountered		Checkbox, one-up vertical	M	Y		Navigation Experience
			Could not find the appropriate navigational links on most of your web pages
			Too many links or navigational choices
			Links did not take me where I expected
			Had difficulty finding detailed information on your web pages
			Had difficulty finding related information on your web pages
			Navigation did not support what I was trying to accomplish
			Would often feel lost, and did not know where I was on your site
			Had various technical difficulties (links didn't work, received error messages, etc.)
			Other
EDO009		Did you find what you were looking for today?	Yes		Drop down, select one	S	Y	Skip Logic Group	Find info
			Partially	B
			Still looking	B
			No	A,B
EDO010	A	If you were unable to find what you were looking for, please specify the information you were trying to find.			Text area, no char limit		N		Info not found
ACQLiv0006835	B	If you were unable to completely find what you were looking for, what will you try next to meet your needs? Please be specific.			Text area, no char limit		N		Next steps
ACQCol0002764		On whose behalf are you looking for information today?	Myself		Drop down, select one	S	Y		Behalf
			Family member/relative
			Friend
			Client
			Student
			Fiancé
			Employer/employee
EDO011		How consistent do you feel this site's quality of information is?	Not at all consistent		Drop down, select one	S	Y		Consistency
			Not very consistent
			Somewhat consistent
			Mostly consistent
			Always consistent
EDO012		Please rate the efficiency in which this site provides the information.	Not at all efficient		Drop down, select one	S	Y		Efficiency
			Not very efficient
			Somewhat efficient
			Mostly efficient
			Always efficient
EDO013		If you could make one improvement to this site, what would it be?			Text area, no char limit		N		Improvement
ACQLiv0006837		What is your gender?	Female		Drop down, select one	S	N		Gender
			Male
			I prefer not to respond
ACQLiv0006838		Please select the category that includes your age?	17 and under		Drop down, select one	S	N		Age
			18 – 24
			25 – 34
			35 – 44
			45 – 54
			55 – 64
			65 and over
			I prefer not to respond
ACQLiv0006814		Which of the following best describes the highest level of education you have completed?	Elementary school		Drop down, select one	S	N		Education
			Middle school or less
			Current middle or high school student
			Did not complete high school
			High school graduate
			Vocational/trade school
			College/university graduate
			Some postgraduate school
			Masters/professional degree
			Doctoral Degree
			Prefer not to respond
ACQLiv0006845		Where do you currently live?	United States of America		Drop down, select one	S	N		Location
			Afghanistan
			Albania
			Algeria
			Andorra
			Angola
			Anguilla
			Antigua and Barbuda
			Argentina
			Armenia
			Australia
			Austria
			Azerbaijan
			Bahamas, The
			Bahrain
			Bangladesh
			Barbados
			Belarus
			Belgium
			Belize
			Benin
			Bermuda
			Bhutan
			Bolivia
			Bosnia and Herzegovina
			Botswana
			Brazil
			Brunei
			Bulgaria
			Burkina Faso
			Burma
			Burundi
			Cambodia
			Cameroon
			Canada
			Cape Verde
			Central African Republic
			Chad
			Chile
			China
			Colombia
			Cook Islands
			Costa Rica
			Côte d'Ivoire
			Croatia
			Cuba
			Cyprus
			Czech Republic
			Democratic Republic of the Congo
			Denmark
			Djibouti
			Dominica
			Dominican Republic
			Timor Leste
			Ecuador
			Egypt
			El Salvador
			Equatorial Guinea
			Eritrea
			Estonia
			Ethiopia
			Fiji
			Finland
			France
		Gabon
		Gambia, The
		Gaza
		Georgia
		Germany
		Ghana
		Greece
		Grenada
		Guatemala
		Guinea
		Guinea-Bissau
		Guyana
		Haiti
		Holy See
		Honduras
		Hong Kong
		Hungary
		Iceland
		India
		Indonesia
		Iran
		Iraq
		Ireland
		Israel
		Italy
		Jamaica
		Japan
		Jordan
		Kazakhstan
		Kenya
		Kiribati
		Korea, North
		Korea, South
		Kosovo
		Kuwait
		Kyrgyzstan
		Laos
		Latvia
		Lebanon
		Lesotho
		Liberia
		Libya
		Liechtenstein
		Lithuania
		Luxembourg
		Macau
		Macedonia
		Madagascar
		Malawi
		Malaysia
		Maldives
		Mali
		Malta
		Marshall Islands
		Mauritania
		Mauritius
		Mexico
		Micronesia
		Moldova
		Monaco
		Mongolia
		Montenegro
		Morocco
		Mozambique
		Namibia
		Nauru
		Nepal
		Netherlands
		Netherlands Antilles
		New Zealand
		Nicaragua
		Niger
		Nigeria
		Norway
		Oman
		Pakistan
		Palau
		Panama
		Papua New Guinea
		Paraguay
		Peru
		Philippines
		Poland
		Portugal
		Qatar
		Romania
		Russia
		Rwanda
		Samoa
		San Marino
		Sao Tome and Principe
		Saudi Arabia
		Senegal
		Serbia
		Seychelles
		Sierra Leone
		Singapore
		Slovakia
		Slovenia
		Solomon Islands
		Somalia
		South Africa
		Spain
		Sri Lanka
		St. Kitts and Nevis
		St. Lucia
		St. Vincent and the Grenadines
		Sudan
		Suriname
		Swaziland
		Sweden
		Switzerland
		Syria
		Taiwan
		Tajikistan
		Tanzania
		Thailand
		Togo
		Tonga
		Trinidad and Tobago
		Tunisia
		Turkey
		Turkmenistan
		Tuvalu
		Uganda
		Ukraine
		United Arab Emirates
		United Kingdom
		Uruguay
		Uzbekistan
		Vanuatu
		Venezuela
		Vietnam
		West Bank
		Yemen
		Zambia
		Zimbabwe