Form 819 2014 819 DHS USCIS

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2014 819 DHS USCIS.xlsx

2014 819 DHS USCIS - 2014 841 VA Medical Centers

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Model Qsts
Current Custom Qsts
Custom Qsts (4-4-14)
Custom Qsts (12-13-13)


Sheet 1: Model Qsts

Model Instance Name:




USCIS Satisfaction Survey




MID: 9ZYxBlAllNdZI8lRIAJA5Q==




Date: 11/30/2009


USCIS Satisfaction Survey
Model questions utilize the ACSI methodology to determine scores and impacts

ELEMENTS (drivers of satisfaction)
CUSTOMER SATISFACTION
FUTURE BEHAVIORS







Content (1=Poor, 10=Excellent, Don't Know)
Satisfaction
Likelihood to Return (1=Very Unlikely, 10=Very Likely)
1 Please rate the accuracy of information on this site. 24 What is your overall satisfaction with this site? 27 How likely are you to return to this site?
2 Please rate the quality of information on this site. 25 How well does this site meet your expectations?
Recommend (1=Very Unlikely, 10=Very Likely)
3 Please rate the freshness of content on this site. 26 How does this site compare to your idea of an ideal website? 28 How likely are you to recommend this site to someone else?

Functionality (1=Poor, 10=Excellent, Don't Know)


Primary Resource (1=Very Unlikely, 10=Very Likely)
4 Please rate the usefulness of the features provided on this site.

29 How likely are you to use this site as your primary resource for obtaining information about immigration and citizenship?
5 Please rate the convenience of the features on this site.


Trust (1=Strongly Disagree, 10=Strongly Agree)
6 Please rate the variety of features on this site.

30 I can count on this agency to act in my best interests.

Look and Feel (1=Poor, 10=Excellent, Don't Know)

31 I consider this agency to be trustworthy.
7 Please rate the visual appeal of this site.

32 This agency can be trusted to do what is right.
8 Please rate the balance of graphics and text on this site.


Future Participation (1=Very Unlikely, 10=Very Likely)
9 Please rate the readability of the pages on this site.

33 How likely are you to express your thoughts or ideas to this agency in the next 90 days?

Navigation (1=Poor, 10=Excellent, Don't Know)


10 Please rate how well the site is organized.
11 Please rate the options available for navigating this site.
12 Please rate how well the site layout helps you find what you are looking for.
13 Please rate the number of clicks to get where you want on this site.

Search (1=Poor, 10=Excellent, Don't Know)



14 Please rate the relevance of search results on this site.



15 Please rate the organization of search results on this site.



16 Please rate how well the search results help you decide what to select.



17 Please rate how well the search feature helps you to narrow the results to find what you want.




Site Performance (1=Poor, 10=Excellent, Don't Know)



18 Please rate how quickly pages load on this site.



19 Please rate the consistency of speed from page to page on this site.



20 Please rate the ability to load pages without getting error messages on this site.




Online Transparency (1=Poor, 10=Excellent, Don't Know)



21 Please rate how thoroughly this website discloses information about what this agency is doing.



22 Please rate how quickly agency information is made available on this website.



23 Please rate how well information about this agency's actions can be accessed by the public on this website.




Sheet 2: Current Custom Qsts

Model Instance Name: red & strike-through: DELETE





USCIS Satisfaction Survey underlined & italicized: RE-ORDER





MID: 9ZYxBlAllNdZI8lRIAJA5Q== pink: ADDITION





Date: 4/4/14 blue + -->: REWORDING















USCIS Satisfaction Survey CUSTOM QUESTION LIST
QID
(Group ID)
Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
EDO001
How frequently do you visit this site? First time
Drop down, select one S Y
Frequency


Daily






Weekly






Monthly






Every 6 months or less




EDO002
What best describes your role when coming to this site? U.S. born citizen
Radio button, one-up vertical S Y Skip Logic Group Role


Naturalized U.S. citizen






Permanent Resident (green card holder)






Conditional Resident






Citizen of a foreign country






Fiancé K-1






Visitor/nonimmigrant






Temporary Worker






Student or Exchange Visitor






Employer






Attorney






Other, please specify: A



EDO003 A Other role

Text field, <100 char
N
Other role
EDO004
What area of the site are you primarily visiting today? Forms
Radio button, one-up vertical S Y
Area Visited


News






Citizenship






Green card






Tools (reworded Resources)






Laws






Working in the U.S.






Family






E-Verify






Español






About Us






Adoption






Humanitarian






Visit the U.S.






Military






Other




EDO006
What is your primary reason for visiting the site today? Just browsing
Radio button, one-up vertical S Y Skip Logic Group Primary Reason


Get general information before I file my case






Check my case status B





Working in the USA






Find citizenship requirements






Research green card information D





Find form(s)






Download form(s)






Check filing fees






Find/research immigration laws






Find naturalization text/study materials






Read the latest news releases






Learn about USCIS






Find a USCIS office






Make an appointment






Other, please specify: A



EDO007 A Other primary reason

Text area, no char limit
N
Other reason
ACQLiv0006830 B What specifically under case status did you try to accomplish? Check my case status
Radio button, one-up vertical S N
Case Status


Sign in to my account






Sign up for case updates






Check processing times






Calculate my cycle time






e-Request (place an inquiry with USCIS about a case)






Other




ACQLiv0006832 D What specific green card information were you looking for? Apply for a green card through family
Radio button, one-up vertical M N
Green Card


Apply for a green card through a job






Apply for a green card through refugee or asylee status






Find other ways to get a green card






Research green card processes and procedures






Find application fees






Find forms I need to apply for my green card






Download forms I need to apply for my green card






Renew or replace my green card






Remove conditions on my green card






Rights and responsibilities of a green card holder






Rules for international travel as permanent resident






Help my relative become a permanent resident (by US citizen)






Help my relative become a permanent resident (by permanent resident)






Other




EDO008
What method do you primarily use to find information on this site? Site's search feature A,C Drop down, select one S Y Skip Logic Group Method


Top navigation bar D





Links on the pages D





Forms search A,C





Homepage banners or icons D





Index (site map) D





Used an external search engine (i.e. Google)






Just browsing D



ACQCol0002739 A If you used the site's search feature today to find your information, what type of difficulties, if any, did you encounter with the search? No difficulty encountered
Checkbox, one-up vertical M Y
Search Experience


Search results were helpful






Returned too many results






Returned not enough or no results






Returned results that were too similar/redundant






Results were not relevant to my search terms or needs






I was not sure what words to use in my search






Search required too many refinements to get what I wanted






Search speed was too slow






Other




ACQCol0002761 C What search terms did you use today to find what you were looking for?

Text area, no char limit
Y
Search terms
ACQCol0002762 D If you used navigational methods today to find your information, what type of difficulties, if any, did you encounter with the navigation? No difficulty encountered
Checkbox, one-up vertical M Y
Navigation Experience


Could not find the appropriate navigational links on most of your web pages






Too many links or navigational choices






Links did not take me where I expected






Had difficulty finding detailed information on your web pages






Had difficulty finding related information on your web pages






Navigation did not support what I was trying to accomplish






Would often feel lost, and did not know where I was on your site






Had various technical difficulties (links didn't work, received error messages, etc.)






Other




EDO009
Did you find what you were looking for today? Yes
Drop down, select one S Y Skip Logic Group Find info


Partially B





Still looking B





No A,B



EDO010 A If you were unable to find what you were looking for, please specify the information you were trying to find.

Text area, no char limit
N
Info not found
ACQLiv0006835 B If you were unable to completely find what you were looking for, what will you try next to meet your needs? Please be specific.

Text area, no char limit
N
Next steps
ACQCol0002764
On whose behalf are you looking for information today? Myself
Drop down, select one S Y
Behalf


Family member/relative






Friend






Client






Student






Fiancé






Employer/employee




EDO011
How consistent do you feel this site's quality of information is? Not at all consistent
Drop down, select one S Y
Consistency


Not very consistent






Somewhat consistent






Mostly consistent






Always consistent




EDO012
Please rate the efficiency in which this site provides the information. Not at all efficient
Drop down, select one S Y
Efficiency


Not very efficient






Somewhat efficient






Mostly efficient






Always efficient




EDO013
If you could make one improvement to this site, what would it be?

Text area, no char limit
N
Improvement
ACQLiv0006837
What is your gender? Female
Drop down, select one S N
Gender


Male






I prefer not to respond




ACQLiv0006838
Please select the category that includes your age? 17 and under
Drop down, select one S N
Age


18 – 24






25 – 34






35 – 44






45 – 54






55 – 64






65 and over






I prefer not to respond




ACQLiv0006814
Which of the following best describes the highest level of education you have completed? Elementary school
Drop down, select one S N
Education


Middle school or less






Current middle or high school student






Did not complete high school






High school graduate






Vocational/trade school






College/university graduate






Some postgraduate school






Masters/professional degree






Doctoral Degree






Prefer not to respond




ACQLiv0006845
Where do you currently live? United States of America
Drop down, select one S N
Location


Afghanistan






Albania






Algeria






Andorra






Angola






Anguilla






Antigua and Barbuda






Argentina






Armenia






Australia






Austria






Azerbaijan






Bahamas, The






Bahrain






Bangladesh






Barbados






Belarus






Belgium






Belize






Benin






Bermuda






Bhutan






Bolivia






Bosnia and Herzegovina






Botswana






Brazil






Brunei






Bulgaria






Burkina Faso






Burma






Burundi






Cambodia






Cameroon






Canada






Cape Verde






Central African Republic






Chad






Chile






China






Colombia






Cook Islands






Costa Rica






Côte d'Ivoire






Croatia






Cuba






Cyprus






Czech Republic






Democratic Republic of the Congo






Denmark






Djibouti






Dominica






Dominican Republic






Timor Leste






Ecuador






Egypt






El Salvador






Equatorial Guinea






Eritrea






Estonia






Ethiopia






Fiji






Finland






France






Gabon






Gambia, The






Gaza






Georgia






Germany






Ghana






Greece






Grenada






Guatemala






Guinea






Guinea-Bissau






Guyana






Haiti






Holy See






Honduras






Hong Kong






Hungary






Iceland






India






Indonesia






Iran






Iraq






Ireland






Israel






Italy






Jamaica






Japan






Jordan






Kazakhstan






Kenya






Kiribati






Korea, North






Korea, South






Kosovo






Kuwait






Kyrgyzstan






Laos






Latvia






Lebanon






Lesotho






Liberia






Libya






Liechtenstein






Lithuania






Luxembourg






Macau






Macedonia






Madagascar






Malawi






Malaysia






Maldives






Mali






Malta






Marshall Islands






Mauritania






Mauritius






Mexico






Micronesia






Moldova






Monaco






Mongolia






Montenegro






Morocco






Mozambique






Namibia






Nauru






Nepal






Netherlands






Netherlands Antilles






New Zealand






Nicaragua






Niger






Nigeria






Norway






Oman






Pakistan






Palau






Panama






Papua New Guinea






Paraguay






Peru






Philippines






Poland






Portugal






Qatar






Romania






Russia






Rwanda






Samoa






San Marino






Sao Tome and Principe






Saudi Arabia






Senegal






Serbia






Seychelles






Sierra Leone






Singapore






Slovakia






Slovenia






Solomon Islands






Somalia






South Africa






Spain






Sri Lanka






St. Kitts and Nevis






St. Lucia






St. Vincent and the Grenadines






Sudan






Suriname






Swaziland






Sweden






Switzerland






Syria






Taiwan






Tajikistan






Tanzania






Thailand






Togo






Tonga






Trinidad and Tobago






Tunisia






Turkey






Turkmenistan






Tuvalu






Uganda






Ukraine






United Arab Emirates






United Kingdom






Uruguay






Uzbekistan






Vanuatu






Venezuela






Vietnam






West Bank






Yemen






Zambia






Zimbabwe















Sheet 3: Custom Qsts (4-4-14)

Model Instance Name: red & strike-through: DELETE





USCIS Satisfaction Survey underlined & italicized: RE-ORDER





MID: 9ZYxBlAllNdZI8lRIAJA5Q== pink: ADDITION





Date: 4/4/14 blue + -->: REWORDING















USCIS Satisfaction Survey CUSTOM QUESTION LIST
QID
(Group ID)
Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
EDO001
How frequently do you visit this site? First time
Drop down, select one S Y
Frequency


Daily A





Weekly A





Monthly A





Every 6 months or less A



CAS0039242 A USCIS website recently had a redesign. We would like to know if you have used a previous version of the website, and if so do you find the new version to be improved, the same or worse? Improved B Radio button, one-up vertical S Y
Redesign


Same B






Worse B






Did not use the previous version of website





CAS0039243 B What is the primary reason for your opinion/ statement? Navigation
Radio button, one-up vertical S Y
Redesign judgment


Quality of Content







Appearance







Broken links







Can't find information I used to access







No preference between versions





EDO002
What best describes your role when coming to this site? U.S. born citizen
Radio button, one-up vertical S Y Skip Logic Group Role


Naturalized U.S. citizen






Permanent Resident (green card holder)






Conditional Resident






Citizen of a foreign country






Fiancé K-1






Visitor/nonimmigrant






Temporary Worker






Student or Exchange Visitor






Employer






Attorney






Other, please specify: A



EDO003 A Other role

Text field, <100 char
N
Other role
EDO004
What area of the site are you primarily visiting today? Forms
Radio button, one-up vertical S Y
Area Visited


News






Citizenship






Green card






Tools (reworded Resources)






Laws






Working in the U.S.






Family






E-Verify






Español






About Us






Adoption






Humanitarian






Visit the U.S.






Military






Other




EDO006
What is your primary reason for visiting the site today? Just browsing
Radio button, one-up vertical S Y Skip Logic Group Primary Reason


Get general information before I file my case






Check my case status B





Working in the USA






Find citizenship requirements






Research green card information D





Find form(s)






Download form(s)






Check filing fees






Find/research immigration laws






Find naturalization text/study materials






Read the latest news releases






Learn about USCIS






Find a USCIS office






Make an appointment






Other, please specify: A



EDO007 A Other primary reason

Text area, no char limit
N
Other reason
ACQLiv0006830 B What specifically under case status did you try to accomplish? Check my case status
Radio button, one-up vertical S N
Case Status


Sign in to my account






Sign up for case updates






Check processing times






Calculate my cycle time






e-Request (place an inquiry with USCIS about a case)






Other




ACQLiv0006832 D What specific green card information were you looking for? Apply for a green card through family
Radio button, one-up vertical M N
Green Card


Apply for a green card through a job






Apply for a green card through refugee or asylee status






Find other ways to get a green card






Research green card processes and procedures






Find application fees






Find forms I need to apply for my green card






Download forms I need to apply for my green card






Renew or replace my green card






Remove conditions on my green card






Rights and responsibilities of a green card holder






Rules for international travel as permanent resident






Help my relative become a permanent resident (by US citizen)






Help my relative become a permanent resident (by permanent resident)






Other




EDO008
What method do you primarily use to find information on this site? Site's search feature A,C Drop down, select one S Y Skip Logic Group Method


Top navigation bar D





Links on the pages D





Forms search A,C





Homepage banners or icons D





Index (site map) D





Used an external search engine (i.e. Google)






Just browsing D



ACQCol0002739 A If you used the site's search feature today to find your information, what type of difficulties, if any, did you encounter with the search? No difficulty encountered
Checkbox, one-up vertical M Y
Search Experience


Search results were helpful






Returned too many results






Returned not enough or no results






Returned results that were too similar/redundant






Results were not relevant to my search terms or needs






I was not sure what words to use in my search






Search required too many refinements to get what I wanted






Search speed was too slow






Other




ACQCol0002761 C What search terms did you use today to find what you were looking for?

Text area, no char limit
Y
Search terms
ACQCol0002762 D If you used navigational methods today to find your information, what type of difficulties, if any, did you encounter with the navigation? No difficulty encountered
Checkbox, one-up vertical M Y
Navigation Experience


Could not find the appropriate navigational links on most of your web pages






Too many links or navigational choices






Links did not take me where I expected






Had difficulty finding detailed information on your web pages






Had difficulty finding related information on your web pages






Navigation did not support what I was trying to accomplish






Would often feel lost, and did not know where I was on your site






Had various technical difficulties (links didn't work, received error messages, etc.)






Other




EDO009
Did you find what you were looking for today? Yes
Drop down, select one S Y Skip Logic Group Find info


Partially B





Still looking B





No A,B



EDO010 A If you were unable to find what you were looking for, please specify the information you were trying to find.

Text area, no char limit
N
Info not found
ACQLiv0006835 B If you were unable to completely find what you were looking for, what will you try next to meet your needs? Please be specific.

Text area, no char limit
N
Next steps
ACQCol0002764
On whose behalf are you looking for information today? Myself
Drop down, select one S Y
Behalf


Family member/relative






Friend






Client






Student






Fiancé






Employer/employee




EDO011
How consistent do you feel this site's quality of information is? Not at all consistent
Drop down, select one S Y
Consistency


Not very consistent






Somewhat consistent






Mostly consistent






Always consistent




EDO012
Please rate the efficiency in which this site provides the information. Not at all efficient
Drop down, select one S Y
Efficiency


Not very efficient






Somewhat efficient






Mostly efficient






Always efficient




EDO013
If you could make one improvement to this site, what would it be?

Text area, no char limit
N
Improvement
ACQLiv0006837
What is your gender? Female
Drop down, select one S N
Gender


Male






I prefer not to respond




ACQLiv0006838
Please select the category that includes your age? 17 and under
Drop down, select one S N
Age


18 – 24






25 – 34






35 – 44






45 – 54






55 – 64






65 and over






I prefer not to respond




ACQLiv0006814
Which of the following best describes the highest level of education you have completed? Elementary school
Drop down, select one S N
Education


Middle school or less






Current middle or high school student






Did not complete high school






High school graduate






Vocational/trade school






College/university graduate






Some postgraduate school






Masters/professional degree






Doctoral Degree






Prefer not to respond




ACQLiv0006845
Where do you currently live? United States of America
Drop down, select one S N
Location


Afghanistan






Albania






Algeria






Andorra






Angola






Anguilla






Antigua and Barbuda






Argentina






Armenia






Australia






Austria






Azerbaijan






Bahamas, The






Bahrain






Bangladesh






Barbados






Belarus






Belgium






Belize






Benin






Bermuda






Bhutan






Bolivia






Bosnia and Herzegovina






Botswana






Brazil






Brunei






Bulgaria






Burkina Faso






Burma






Burundi






Cambodia






Cameroon






Canada






Cape Verde






Central African Republic






Chad






Chile






China






Colombia






Cook Islands






Costa Rica






Côte d'Ivoire






Croatia






Cuba






Cyprus






Czech Republic






Democratic Republic of the Congo






Denmark






Djibouti






Dominica






Dominican Republic






Timor Leste






Ecuador






Egypt






El Salvador






Equatorial Guinea






Eritrea






Estonia






Ethiopia






Fiji






Finland






France






Gabon






Gambia, The






Gaza






Georgia






Germany






Ghana






Greece






Grenada






Guatemala






Guinea






Guinea-Bissau






Guyana






Haiti






Holy See






Honduras






Hong Kong






Hungary






Iceland






India






Indonesia






Iran






Iraq






Ireland






Israel






Italy






Jamaica






Japan






Jordan






Kazakhstan






Kenya






Kiribati






Korea, North






Korea, South






Kosovo






Kuwait






Kyrgyzstan






Laos






Latvia






Lebanon






Lesotho






Liberia






Libya






Liechtenstein






Lithuania






Luxembourg






Macau






Macedonia






Madagascar






Malawi






Malaysia






Maldives






Mali






Malta






Marshall Islands






Mauritania






Mauritius






Mexico






Micronesia






Moldova






Monaco






Mongolia






Montenegro






Morocco






Mozambique






Namibia






Nauru






Nepal






Netherlands






Netherlands Antilles






New Zealand






Nicaragua






Niger






Nigeria






Norway






Oman






Pakistan






Palau






Panama






Papua New Guinea






Paraguay






Peru






Philippines






Poland






Portugal






Qatar






Romania






Russia






Rwanda






Samoa






San Marino






Sao Tome and Principe






Saudi Arabia






Senegal






Serbia






Seychelles






Sierra Leone






Singapore






Slovakia






Slovenia






Solomon Islands






Somalia






South Africa






Spain






Sri Lanka






St. Kitts and Nevis






St. Lucia






St. Vincent and the Grenadines






Sudan






Suriname






Swaziland






Sweden






Switzerland






Syria






Taiwan






Tajikistan






Tanzania






Thailand






Togo






Tonga






Trinidad and Tobago






Tunisia






Turkey






Turkmenistan






Tuvalu






Uganda






Ukraine






United Arab Emirates






United Kingdom






Uruguay






Uzbekistan






Vanuatu






Venezuela






Vietnam






West Bank






Yemen






Zambia






Zimbabwe















Sheet 4: Custom Qsts (12-13-13)

Model Instance Name: red & strike-through: DELETE





USCIS Satisfaction Survey underlined & italicized: RE-ORDER





MID: 9ZYxBlAllNdZI8lRIAJA5Q== pink: ADDITION





Date: 12/3/13 blue + -->: REWORDING















USCIS Satisfaction Survey CUSTOM QUESTION LIST
QID
(Group ID)
Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
EDO001
How frequently do you visit this site? First time
Drop down, select one S Y
Frequency


Daily A





Weekly A





Monthly A





Every 6 months or less A



CAS0039242 A USCIS website recently had a redesign. We would like to know if you have used a previous version of the website, and if so do you find the new version to be improved, the same or worse? Improved B Radio button, one-up vertical S Y
Redesign


Same B






Worse B






Did not use the previous version of website





CAS0039243 B What is the primary reason for your opinion/ statement? Navigation
Radio button, one-up vertical S Y
Redesign judgment


Quality of Content







Appearance







Broken links







Can't find information I used to access







No preference between versions





EDO002
What best describes your role when coming to this site? U.S. born citizen
Radio button, one-up vertical S Y Skip Logic Group Role


Naturalized U.S. citizen






Permanent Resident (green card holder)






Conditional Resident






Citizen of a foreign country






Fiancé K-1






Visitor/nonimmigrant






Temporary Worker






Student or Exchange Visitor






Employer






Attorney






Other, please specify: A



EDO003 A Other role

Text field, <100 char
N
Other role
EDO004
What area of the site are you primarily visiting today? Forms
Radio button, one-up vertical S Y
Area Visited


News






Citizenship






Green card






Tools (reworded Resources)






Laws






Working in the U.S.






Family






E-Verify






Español






About Us






Adoption






Humanitarian






Visit the U.S.






Military






Other




ACQCas0026960
Were you looking for information about Entrepreneurs In Residence (EIR) today? Yes A,B,C,D,E Drop down, select one S Y Skip Logic Group EIR


No




ACQCas0026961 A What best describes you? I am working in the United States and want to start a business in the United States
Radio button, one-up vertical S Y
EIR role


I am working outside of the United States and want to start a business in the United States






I am a student in the United States and want to start a business in the United States




ACQCas0026962 B What is your primary reason for visiting the EIR section today? Just browsing
Radio button, one-up vertical S Y
EIR reason


I want a better understanding of the immigration process






I am trying to identify the right visa option for me






I am looking for filing tips for a visa category






I want to understand key requirements for a visa category




ACQCas0026963 C After visiting the EIR section do you know what visa you are applying for? Yes
Radio button, one-up vertical S Y
EIR visa apply


No




ACQCas0026964 D Has this site given you a better understanding of the evidence you need to provide to meet the key requirements of your visa? Yes
Radio button, one-up vertical S Y
EIR understanding


Partially






No




ACQCas0026965 E If you are ready to apply, what category are you applying for? B-1 Business Visitor
Radio button, one-up vertical S Y
EIR visa type


F-1/OPT Optional Practical Training






H-1B Specialty Occupation






O-1A Extraordinary Ability and Achievement






E-2 Treaty Investor






L-1 Intracompany Transferee




EDO006
What is your primary reason for visiting the site today? Just browsing
Radio button, one-up vertical S Y Skip Logic Group Primary Reason


Get general information before I file my case






Check my case status B





Working in the USA






Find citizenship requirements






Research green card information D





Find form(s)






Download form(s)






Check filing fees






Find/research immigration laws






Find naturalization text/study materials






Read the latest news releases






Learn about USCIS






Find a USCIS office






Make an appointment






Other, please specify: A



EDO007 A Other primary reason

Text area, no char limit
N
Other reason
ACQLiv0006830 B What specifically under case status did you try to accomplish? Check my case status
Radio button, one-up vertical S N
Case Status


Sign in to my account






Sign up for case updates






Check processing times






Calculate my cycle time






e-Request (place an inquiry with USCIS about a case)






Other




ACQLiv0006832 D What specific green card information were you looking for? Apply for a green card through family
Radio button, one-up vertical M N
Green Card


Apply for a green card through a job






Apply for a green card through refugee or asylee status






Find other ways to get a green card






Research green card processes and procedures






Find application fees






Find forms I need to apply for my green card






Download forms I need to apply for my green card






Renew or replace my green card






Remove conditions on my green card






Rights and responsibilities of a green card holder






Rules for international travel as permanent resident






Help my relative become a permanent resident (by US citizen)






Help my relative become a permanent resident (by permanent resident)






Other




EDO008
What method do you primarily use to find information on this site? Site's search feature A,C Drop down, select one S Y Skip Logic Group Method


Top navigation bar D





Links on the pages D





Forms search A,C





Homepage banners or icons D





Index (site map) D





Used an external search engine (i.e. Google)






Just browsing D



ACQCol0002739 A If you used the site's search feature today to find your information, what type of difficulties, if any, did you encounter with the search? No difficulty encountered
Checkbox, one-up vertical M Y
Search Experience


Search results were helpful






Returned too many results






Returned not enough or no results






Returned results that were too similar/redundant






Results were not relevant to my search terms or needs






I was not sure what words to use in my search






Search required too many refinements to get what I wanted






Search speed was too slow






Other




ACQCol0002761 C What search terms did you use today to find what you were looking for?

Text area, no char limit
Y
Search terms
ACQCol0002762 D If you used navigational methods today to find your information, what type of difficulties, if any, did you encounter with the navigation? No difficulty encountered
Checkbox, one-up vertical M Y
Navigation Experience


Could not find the appropriate navigational links on most of your web pages






Too many links or navigational choices






Links did not take me where I expected






Had difficulty finding detailed information on your web pages






Had difficulty finding related information on your web pages






Navigation did not support what I was trying to accomplish






Would often feel lost, and did not know where I was on your site






Had various technical difficulties (links didn't work, received error messages, etc.)






Other




EDO009
Did you find what you were looking for today? Yes
Drop down, select one S Y Skip Logic Group Find info


Partially B





Still looking B





No A,B



EDO010 A If you were unable to find what you were looking for, please specify the information you were trying to find.

Text area, no char limit
N
Info not found
ACQLiv0006835 B If you were unable to completely find what you were looking for, what will you try next to meet your needs? Please be specific.

Text area, no char limit
N
Next steps
ACQCol0002764
On whose behalf are you looking for information today? Myself
Drop down, select one S Y
Behalf


Family member/relative






Friend






Client






Student






Fiancé






Employer/employee




EDO011
How consistent do you feel this site's quality of information is? Not at all consistent
Drop down, select one S Y
Consistency


Not very consistent






Somewhat consistent






Mostly consistent






Always consistent




EDO012
Please rate the efficiency in which this site provides the information. Not at all efficient
Drop down, select one S Y
Efficiency


Not very efficient






Somewhat efficient






Mostly efficient






Always efficient




EDO013
If you could make one improvement to this site, what would it be?

Text area, no char limit
N
Improvement
ACQLiv0006837
What is your gender? Female
Drop down, select one S N
Gender


Male






I prefer not to respond




ACQLiv0006838
Please select the category that includes your age? 17 and under
Drop down, select one S N
Age


18 – 24






25 – 34






35 – 44






45 – 54






55 – 64






65 and over






I prefer not to respond




ACQLiv0006814
Which of the following best describes the highest level of education you have completed? Elementary school
Drop down, select one S N
Education


Middle school or less






Current middle or high school student






Did not complete high school






High school graduate






Vocational/trade school






College/university graduate






Some postgraduate school






Masters/professional degree






Doctoral Degree






Prefer not to respond




ACQLiv0006845
Where do you currently live? United States of America
Drop down, select one S N
Location


Afghanistan






Albania






Algeria






Andorra






Angola






Anguilla






Antigua and Barbuda






Argentina






Armenia






Australia






Austria






Azerbaijan






Bahamas, The






Bahrain






Bangladesh






Barbados






Belarus






Belgium






Belize






Benin






Bermuda






Bhutan






Bolivia






Bosnia and Herzegovina






Botswana






Brazil






Brunei






Bulgaria






Burkina Faso






Burma






Burundi






Cambodia






Cameroon






Canada






Cape Verde






Central African Republic






Chad






Chile






China






Colombia






Cook Islands






Costa Rica






Côte d'Ivoire






Croatia






Cuba






Cyprus






Czech Republic






Democratic Republic of the Congo






Denmark






Djibouti






Dominica






Dominican Republic






Timor Leste






Ecuador






Egypt






El Salvador






Equatorial Guinea






Eritrea






Estonia






Ethiopia






Fiji






Finland






France






Gabon






Gambia, The






Gaza






Georgia






Germany






Ghana






Greece






Grenada






Guatemala






Guinea






Guinea-Bissau






Guyana






Haiti






Holy See






Honduras






Hong Kong






Hungary






Iceland






India






Indonesia






Iran






Iraq






Ireland






Israel






Italy






Jamaica






Japan






Jordan






Kazakhstan






Kenya






Kiribati






Korea, North






Korea, South






Kosovo






Kuwait






Kyrgyzstan






Laos






Latvia






Lebanon






Lesotho






Liberia






Libya






Liechtenstein






Lithuania






Luxembourg






Macau






Macedonia






Madagascar






Malawi






Malaysia






Maldives






Mali






Malta






Marshall Islands






Mauritania






Mauritius






Mexico






Micronesia






Moldova






Monaco






Mongolia






Montenegro






Morocco






Mozambique






Namibia






Nauru






Nepal






Netherlands






Netherlands Antilles






New Zealand






Nicaragua






Niger






Nigeria






Norway






Oman






Pakistan






Palau






Panama






Papua New Guinea






Paraguay






Peru






Philippines






Poland






Portugal






Qatar






Romania






Russia






Rwanda






Samoa






San Marino






Sao Tome and Principe






Saudi Arabia






Senegal






Serbia






Seychelles






Sierra Leone






Singapore






Slovakia






Slovenia






Solomon Islands






Somalia






South Africa






Spain






Sri Lanka






St. Kitts and Nevis






St. Lucia






St. Vincent and the Grenadines






Sudan






Suriname






Swaziland






Sweden






Switzerland






Syria






Taiwan






Tajikistan






Tanzania






Thailand






Togo






Tonga






Trinidad and Tobago






Tunisia






Turkey






Turkmenistan






Tuvalu






Uganda






Ukraine






United Arab Emirates






United Kingdom






Uruguay






Uzbekistan






Vanuatu






Venezuela






Vietnam






West Bank






Yemen






Zambia






Zimbabwe














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