820 2014 820 DHS USCIS Spanish

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2014 820 DHS USCIS Spanish.xlsx

2014 819 DHS USCIS - 2014 841 VA Medical Centers

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Model Qsts EN
Model Qsts EE
Model Qsts SP
Custom Qsts EN
Custom Qsts EN (4-4-14)
Custom Qsts EN (9-27-13)
Custom Qsts EE
Custom Qsts EE (4-4-14)
Custom Qsts EE (9-27-13)
Custom Qsts SP
Custom Qsts SP (4-4-14)
Custom Qsts SP (9-27-13)


Sheet 1: Model Qsts EN

Model Instance Name:




USCIS Satisfaction Survey




MID: 9ZYxBlAllNdZI8lRIAJA5Q==




Date: 11/30/2009


USCIS Satisfaction Survey
Model questions utilize the ACSI methodology to determine scores and impacts

ELEMENTS (drivers of satisfaction)
CUSTOMER SATISFACTION
FUTURE BEHAVIORS







Content (1=Poor, 10=Excellent, Don't Know)
Satisfaction
Likelihood to Return (1=Very Unlikely, 10=Very Likely)
1 Please rate the accuracy of information on this site. 24 What is your overall satisfaction with this site? 27 How likely are you to return to this site?
2 Please rate the quality of information on this site. 25 How well does this site meet your expectations?
Recommend (1=Very Unlikely, 10=Very Likely)
3 Please rate the freshness of content on this site. 26 How does this site compare to your idea of an ideal website? 28 How likely are you to recommend this site to someone else?

Functionality (1=Poor, 10=Excellent, Don't Know)


Primary Resource (1=Very Unlikely, 10=Very Likely)
4 Please rate the usefulness of the features provided on this site.

29 How likely are you to use this site as your primary resource for obtaining information about immigration and citizenship?
5 Please rate the convenience of the features on this site.


Trust (1=Strongly Disagree, 10=Strongly Agree)
6 Please rate the variety of features on this site.

30 I can count on this agency to act in my best interests.

Look and Feel (1=Poor, 10=Excellent, Don't Know)
31 I consider this agency to be trustworthy.
7 Please rate the visual appeal of this site. 32 This agency can be trusted to do what is right.
8 Please rate the balance of graphics and text on this site.
Future Participation (1=Very Unlikely, 10=Very Likely)
9 Please rate the readability of the pages on this site. 33 How likely are you to express your thoughts or ideas to this agency in the next 90 days?

Navigation (1=Poor, 10=Excellent, Don't Know)



10 Please rate how well the site is organized.



11 Please rate the options available for navigating this site.



12 Please rate how well the site layout helps you find what you are looking for.



13 Please rate the number of clicks to get where you want on this site.




Search (1=Poor, 10=Excellent, Don't Know)



14 Please rate the relevance of search results on this site.



15 Please rate the organization of search results on this site.



16 Please rate how well the search results help you decide what to select.



17 Please rate how well the search feature helps you to narrow the results to find what you want.




Site Performance (1=Poor, 10=Excellent, Don't Know)



18 Please rate how quickly pages load on this site.



19 Please rate the consistency of speed from page to page on this site.



20 Please rate the ability to load pages without getting error messages on this site.




Online Transparency (1=Poor, 10=Excellent, Don't Know)



21 Please rate how thoroughly this website discloses information about what this agency is doing.



22 Please rate how quickly agency information is made available on this website.



23 Please rate how well information about this agency's actions can be accessed by the public on this website.





Sheet 2: Model Qsts EE

Model Instance Name:




USCIS Satisfaction Survey




MID:




Date: 11/30/2009


USCIS Satisfaction Survey
Model questions utilize the ACSI methodology to determine scores and impacts

ELEMENTS (drivers of satisfaction)
CUSTOMER SATISFACTION
FUTURE BEHAVIORS







Content (1=Poor, 10=Excellent, Don't Know)
Satisfaction
Likelihood to Return (1=Very Unlikely, 10=Very Likely)
1 Please rate the accuracy of information on this site. 24 What is your overall satisfaction with this site? 27 How likely are you to return to this site?
2 Please rate the quality of information on this site. 25 How well does this site meet your expectations?
Recommend (1=Very Unlikely, 10=Very Likely)
3 Please rate the freshness of content on this site. 26 How does this site compare to your idea of an ideal website? 28 How likely are you to recommend this site to someone else?

Functionality (1=Poor, 10=Excellent, Don't Know)


Primary Resource (1=Very Unlikely, 10=Very Likely)
4 Please rate the usefulness of the features provided on this site.

29 How likely are you to use this site as your primary resource for obtaining information about immigration and citizenship?
5 Please rate the convenience of the features on this site.


Trust (1=Strongly Disagree, 10=Strongly Agree)
6 Please rate the variety of features on this site.

30 I can count on this agency to act in my best interests.

Look and Feel (1=Poor, 10=Excellent, Don't Know)
31 I consider this agency to be trustworthy.
7 Please rate the visual appeal of this site. 32 This agency can be trusted to do what is right.
8 Please rate the balance of graphics and text on this site.
Future Participation (1=Very Unlikely, 10=Very Likely)
9 Please rate the readability of the pages on this site. 33 How likely are you to express your thoughts or ideas to this agency in the next 90 days?

Navigation (1=Poor, 10=Excellent, Don't Know)



10 Please rate how well the site is organized.



11 Please rate the options available for navigating this site.



12 Please rate how well the site layout helps you find what you are looking for.



13 Please rate the number of clicks to get where you want on this site.




Search (1=Poor, 10=Excellent, Don't Know)



14 Please rate the relevance of search results on this site.



15 Please rate the organization of search results on this site.



16 Please rate how well the search results help you decide what to select.



17 Please rate how well the search feature helps you to narrow the results to find what you want.




Site Performance (1=Poor, 10=Excellent, Don't Know)



18 Please rate how quickly pages load on this site.



19 Please rate the consistency of speed from page to page on this site.



20 Please rate the ability to load pages without getting error messages on this site.




Online Transparency (1=Poor, 10=Excellent, Don't Know)



21 Please rate how thoroughly this website discloses information about what this agency is doing.



22 Please rate how quickly agency information is made available on this website.



23 Please rate how well information about this agency's actions can be accessed by the public on this website.





Sheet 3: Model Qsts SP

Model Instance Name:




USCIS Espanol Survey




MID: 9NwMFp0kEp0ZMsZxx0xohQ==




Date: 11/30/2009


Encuesta de Satisfacción del USCIS
Model questions utilize the ACSI methodology to determine scores and impacts

ELEMENTS (drivers of satisfaction))
CUSTOMER SATISFACTION
FUTURE BEHAVIORS

Contenido (1=Pobre, 10=Excelente, No se)
Satisfacción
Probabilidad de regreso (=Bien poco probable 10=Muy probable)
1 Por favor evalúe la precisión de la información de este sitio. 24 ¿Cuál es su nivel de satisfacción general con este sitio? 27 ¿Cuán probable es que usted visite otra vez este sitio?
2 Por favor evalúe la calidad de la información de este sitio. 25 ¿Cuán bien cumple este sitio Web con sus espectativas?
Recomendación (1=Bien poco probable 10=Muy probable)
3 Por favor evalúe la actualidad del contenido de este sitio. 26 ¿Cómo compara este sitio con su idea de un sitio Web ideal? 28 ¿Cuán probable es que usted le recomiende este sitio a otra persona?

Funcionalidad (1=Pobre, 10=Excelente, No se)


Fuente primaria (1=Bien poco probable 10=Muy probable)
4 Por favor evalúe la utilidad de las herramientas que provee este sitio.

29 ¿Cuán probable es que usted use este sitio como su fuente primaria de información sobre temas de inmigración y ciudadanía?
5 Por favor evalúe la conveniencia de las herramientas de este sitio.


Confianza (1=Muy en desacuerdo 10=Muy de acuerdo)
6 Por favor evalúe la variedad de las herramientas de este sitio.

30 Puedo estar confiado en que esta agencia actuará en mi mejor interés.

Apariencia y Percepción (1=Pobre, 10=Excelente, No se)
31 Considero que esta agencia es confiable.
7 Por favor evalúe la apariencia visual de este sitio. 32 Se puede confiar en que esta agencia hace lo correcto.
8 Por favor evalúe el balance entre gáficas y texto de este sitio.
Participación futura (1=Bien poco probable 10=Muy probable)
9 Por favor evalúe cuán legibles son las páginas de este sitio. 33 ¿Cuán probable es que usted comparta sus opiniones o ideas con esta agencia en los próximos 90 días?

Navegación (1=Pobre, 10=Excelente, No se)



10 Por favor evalúe la organización de este sitio.



11 Por favor evalúe las opciones de navegación de este sitio.



12 Por favor evalúe cuánto le ayuda la distribución de este sitio a encontrar lo que está buscando.



13 Por favor evalúe el número de clicks que debe dar para poder encontar lo que desea en este sitio Web.




Búsqueda (1=Pobre, 10=Excelente, No se)



14 Por favor evalúe la relevancia de los resultados de búsqueda en este sitio Web.



15 Por favor evalúe la organización de los resultados de búsqueda en este sitio Web.



16 Por favor evalúe cuánto le ayudaron los resultados de búsqueda a decidir qué seleccionar.



17 Por favor evalúe cuánto le ayuda la herramienta de búsqueda a refinar los resultados a encontrar lo que desea.




Funcionalidad del sitio Web (1=Pobre, 10=Excelente, No se)



18 Por favor, evalúe cuán rápido descargan las páginas de este sitio Web.



19 Por favor, evalúe la consistencia de la velocidad entre página y página de este sitio Web.



20 Por favor, evalúe la habilidad de descargar páginas sin recibir un mensaje de error en este sitio Web.




Transparencia (1=Pobre, 10=Excelente, No se)



21 Por favor, evalúe cuán a fondo este sitio Web provee información acerca de lo que está haciendo la agencia.



22 Por favor, evalúe cuán rápidamente la información de la agencia está disponible en este sitio Web.



23 Por favor, evalúe cuán fácil resulta al público accesar información acerca de las acciones de esta agencia por medio de este sitio Web.





Sheet 4: Custom Qsts EN

Model Instance Name: red & strike-through: DELETE





USCIS Satisfaction Survey underlined & italicized: RE-ORDER





MID: FIIgBpg4gQYNE5oUREIw5w==
pink: ADDITION





Date: 4/4/14 blue + -->: REWORDING















USCIS Satisfaction Survey CUSTOM QUESTION LIST
QID
(Group ID)
Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
AED10470
How frequently do you visit this site? First time
Drop down, select one S Y
Frequency


Daily







Weekly







Monthly







Every 6 months or less





CAS0039177
Do you follow us on social media? (e.g. Facebook, Twitter, YouTube) Yes
Radio button, one-up vertical S Y
Social media


No





AED10471
What best describes your role when coming to this site? U.S. born citizen
Radio button, one-up vertical S Y Skip Logic Group Role


Naturalized U.S. citizen







Permanent Resident (green card holder)







Conditional Resident







Citizen of a foreign country







Fiancé K-1







Visitor/nonimmigrant







Temporary Worker







Other, please specify: A




AED10472 A Other role

Text field, <100 char
N
Other role
AED10473
What area of the site are you primarily visiting today? Forms
Radio button, one-up vertical S Y
Area Visited


News







Citizenship







Green card







Interests (reworded Resources)







Family







Humanitarian Programs







Working in the U.S.







Site map







About Us







Adoption







Visit the U.S.





AED10475
What is your primary reason for visiting the site today? Get general information before I file my case
Radio button, one-up vertical S Y Skip Logic Group Primary Reason


Check my case status B






Working in the USA







Find citizenship information G






Find green card information D






Find Consideration of Deferred Action for Childhood Arrivals Process Information







Find Provisional Unlawful Presence Waivers Information







Visit the US







Find form(s) F






Download form(s) F






Check filing fees







Check processing times







Verify my employment status







Read the latest news releases/alerts







Learn about USCIS







Contact USCIS information







Research humanitarian programs and protection







Research information about adoption







Use other services







Questions and answers







Find a USCIS office







Find legal services







Online change of address







Make an appointment







Other, please specify: A




AED10476 A Other primary reason

Text area, no char limit
N
Other reason
ACQLiv0006800 B What specifically under case status did you try to accomplish? Check my case status
Radio button, one-up vertical S N
Case Status


Sign in to my account







Sign up for event updates







Check processing times







Calculate my cycle time







Change of address online







e-Request (place an inquiry with USCIS about a case)







Locate an office







Other





ACQLiv0006802 D What specific green card information were you looking for? Apply for a green card through family
Radio button, one-up vertical M N
Green Card


Apply for a green card through employment







Find other ways to get a green card







Research green card processes and procedures







Find application fees







Find forms I need to apply for my green card







Download forms I need to apply for my green card







Renew or replace my green card







Remove conditions on my green card







Rights and responsibilities of a green card holder







Rules for international travel as permanent resident







Help my relative become a permanent resident (by US citizen)







Help my relative become a permanent resident (by permanent resident)







Other





CAS0039222 F What specific forms were you looking for? For citizenship and naturalization
Checkbox, one-up vertical M Y
Forms


For green card







For employment







For family







Humanitarian programs







For adoption







Electronic processing forms







Department of State (DS) forms







Other





CAS0039223 G What specific citizenship information were you looking for? Citizenship by naturalization
Checkbox, one-up vertical M Y
Citizenship


Citizenship by marriage







Citizenship through parents







Naturalization test/exam







Naturalization exam study materials





AED10477
What method do you primarily use to find information on this site? Site's search feature A,C Drop down, select one S Y Skip Logic Group Method


Top navigation bar D






Links on the pages D






Ad and icons on the main page







Site map (index) D






Used an external search engine (i.e. Google)







Just browsing D




ACQOsl0002835 A If you used the site's search feature today to find your information, what type of difficulties, if any, did you encounter with the search? No difficulty encountered
Checkbox, one-up vertical M Y
Search
Experience


Search results were helpful






Returned not enough or no results






Returned results that were too similar/redundant






Results were not relevant to my search terms or needs






I was not sure what words to use in my search






Search required too many refinements to get what I wanted






Other




ACQOsl0002837 C What search terms did you use today to find what you were looking for?

Text area, no char limit
Y
Search terms
ACQOsl0002838 D If you used navigational methods today to find your information, what type of difficulties, if any, did you encounter with the navigation? No difficulty encountered
Checkbox, one-up vertical M Y
Navigation
Experience


Could not find the appropriate navigational links on most of your web pages






Too many links or navigational choices






Links did not take me where I expected






Had difficulty finding detailed information on your web pages






Had difficulty finding related information on your web pages






Navigation did not support what I was trying to accomplish






Would often feel lost, and did not know where I was on your site






Had various technical difficulties (links didn't work, received error messages, etc.)






Could not get started or did not know where to begin






Other




AED10478
Did you find what you were looking for today? Yes
Drop down, select one S Y Skip Logic Group Find info


Partially B






Still looking B






No A,B




AED10479 A If you were unable to find what you were looking for, please specify the information you were trying to find.

Text area, no char limit
N
Info not found
ACQLiv0006805 B If you were unable to completely find what you were looking for, what will you try next to meet your needs? Please be specific.

Text area, no char limit
N
Next steps
ACQOsl0002840
On whose behalf are you looking for information today? Myself
Drop down, select one S Y
Behalf


Family member (husband, wife, son or daughter)







Friend







Client







Fiancé







Other





ACQOsl0002843
What is your preferred reading language? English
Drop down, select one S Y OPS Group Reading language


Spanish





AED10480
How consistent do you feel this site's quality of information is? Not at all consistent
Drop down, select one S Y
Consistency


Not very consistent







Somewhat consistent







Mostly consistent







Always consistent





AED10481
Please rate the efficiency in which this site provides the information. Not at all efficient
Drop down, select one S Y
Efficiency


Not very efficient







Somewhat efficient







Mostly efficient







Always efficient





AED10482
If you could make one improvement to this site, what would it be?

Text area, no char limit
N
Improvement
ACQLiv0006806
What is your gender? Female
Drop down, select one S N
Gender


Male







I prefer not to respond





ACQLiv0006807
Please select the category that includes your age? 17 and under
Drop down, select one S N
Age


18 – 24







25 – 34







35 – 44







45 – 54







55 – 64







65 and over







I prefer not to respond





ACQLiv0006808
Which of the following best describes the highest level of education you have completed? Elementary school
Drop down, select one S N
Education


Middle school or less







Current middle or high school student







Did not complete high school







High school graduate







Vocational/trade school







College/university graduate







Some postgraduate school







Masters/professional degree







Doctoral Degree







Prefer not to respond





ACQLiv0006844
Where do you currently live? United States of America
Drop down, select one S N
Location


Afghanistan







Albania







Algeria







Andorra







Angola







Anguilla







Antigua and Barbuda







Argentina







Armenia







Australia







Austria







Azerbaijan







Bahamas, The







Bahrain







Bangladesh







Barbados







Belarus







Belgium







Belize







Benin







Bermuda







Bhutan







Bolivia







Bosnia and Herzegovina







Botswana







Brazil







Brunei







Bulgaria







Burkina Faso







Burma







Burundi







Cambodia







Cameroon







Canada







Cape Verde







Central African Republic







Chad







Chile







China







Colombia







Cook Islands







Costa Rica







Côte d'Ivoire







Croatia







Cuba







Cyprus







Czech Republic







Democratic Republic of the Congo







Denmark







Djibouti







Dominica







Dominican Republic







Timor Leste







Ecuador







Egypt







El Salvador







Equatorial Guinea







Eritrea







Estonia







Ethiopia







Fiji







Finland







France







Gabon







Gambia, The







Gaza







Georgia







Germany







Ghana







Greece







Grenada







Guatemala







Guinea







Guinea-Bissau







Guyana







Haiti







Holy See







Honduras







Hong Kong







Hungary







Iceland







India







Indonesia







Iran







Iraq







Ireland







Israel







Italy







Jamaica







Japan







Jordan







Kazakhstan







Kenya







Kiribati







Korea, North







Korea, South







Kosovo







Kuwait







Kyrgyzstan







Laos







Latvia







Lebanon







Lesotho







Liberia







Libya







Liechtenstein







Lithuania







Luxembourg







Macau







Macedonia







Madagascar







Malawi







Malaysia







Maldives







Mali







Malta







Marshall Islands







Mauritania







Mauritius







Mexico







Micronesia







Moldova







Monaco







Mongolia







Montenegro







Morocco







Mozambique







Namibia







Nauru







Nepal







Netherlands







Netherlands Antilles







New Zealand







Nicaragua







Niger







Nigeria







Norway







Oman







Pakistan







Palau







Panama







Papua New Guinea







Paraguay







Peru







Philippines







Poland







Portugal







Qatar







Romania







Russia







Rwanda







Samoa







San Marino







Sao Tome and Principe







Saudi Arabia







Senegal







Serbia







Seychelles







Sierra Leone







Singapore







Slovakia







Slovenia







Solomon Islands







Somalia







South Africa







Spain







Sri Lanka







St. Kitts and Nevis







St. Lucia







St. Vincent and the Grenadines







Sudan







Suriname







Swaziland







Sweden







Switzerland







Syria







Taiwan







Tajikistan







Tanzania







Thailand







Togo







Tonga







Trinidad and Tobago







Tunisia







Turkey







Turkmenistan







Tuvalu







Uganda







Ukraine







United Arab Emirates







United Kingdom







Uruguay







Uzbekistan







Vanuatu







Venezuela







Vietnam







West Bank







Yemen







Zambia







Zimbabwe
















Sheet 5: Custom Qsts EN (4-4-14)

Model Instance Name: red & strike-through: DELETE





USCIS Satisfaction Survey underlined & italicized: RE-ORDER





MID: FIIgBpg4gQYNE5oUREIw5w==
pink: ADDITION





Date: 4/4/14 blue + -->: REWORDING















USCIS Satisfaction Survey CUSTOM QUESTION LIST
QID
(Group ID)
Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
AED10470
How frequently do you visit this site? First time
Drop down, select one S Y
Frequency


Daily A






Weekly A






Monthly A






Every 6 months or less A




CAS0039175 A USCIS website recently had a redesign. We would like to know if you have used a previous version of the website, and if so do you find the new version to be improved, the same or worse? Improved B Radio button, one-up vertical S Y
Redesign


Same B






Worse B






Did not use the previous version of website





CAS0039176 B What is the primary reason for your opinion/ statement? Navigation
Radio button, one-up vertical S Y
Redesign judgment


Quality of Content







Appearance







Broken links







Can't find information I used to access







No preference between versions





CAS0039177
Do you follow us on social media? (e.g. Facebook, Twitter, YouTube) Yes
Radio button, one-up vertical S Y
Social media


No





AED10471
What best describes your role when coming to this site? U.S. born citizen
Radio button, one-up vertical S Y Skip Logic Group Role


Naturalized U.S. citizen







Permanent Resident (green card holder)







Conditional Resident







Citizen of a foreign country







Fiancé K-1







Visitor/nonimmigrant







Temporary Worker







Other, please specify: A




AED10472 A Other role

Text field, <100 char
N
Other role
AED10473
What area of the site are you primarily visiting today? Forms
Radio button, one-up vertical S Y
Area Visited


News







Citizenship







Green card







Interests (reworded Resources)







Family







Humanitarian Programs







Working in the U.S.







Site map







About Us







Adoption







Visit the U.S.





AED10475
What is your primary reason for visiting the site today? Get general information before I file my case
Radio button, one-up vertical S Y Skip Logic Group Primary Reason


Check my case status B






Working in the USA







Find citizenship information G






Find green card information D






Find Consideration of Deferred Action for Childhood Arrivals Process Information







Find Provisional Unlawful Presence Waivers Information







Visit the US







Find form(s) F






Download form(s) F






Check filing fees







Check processing times







Verify my employment status







Read the latest news releases/alerts







Learn about USCIS







Contact USCIS information







Research humanitarian programs and protection







Research information about adoption







Use other services







Questions and answers







Find a USCIS office







Find legal services







Online change of address







Make an appointment







Other, please specify: A




AED10476 A Other primary reason

Text area, no char limit
N
Other reason
ACQLiv0006800 B What specifically under case status did you try to accomplish? Check my case status
Radio button, one-up vertical S N
Case Status


Sign in to my account







Sign up for event updates







Check processing times







Calculate my cycle time







Change of address online







e-Request (place an inquiry with USCIS about a case)







Locate an office







Other





ACQLiv0006802 D What specific green card information were you looking for? Apply for a green card through family
Radio button, one-up vertical M N
Green Card


Apply for a green card through employment







Find other ways to get a green card







Research green card processes and procedures







Find application fees







Find forms I need to apply for my green card







Download forms I need to apply for my green card







Renew or replace my green card







Remove conditions on my green card







Rights and responsibilities of a green card holder







Rules for international travel as permanent resident







Help my relative become a permanent resident (by US citizen)







Help my relative become a permanent resident (by permanent resident)







Other





CAS0039222 F What specific forms were you looking for? For citizenship and naturalization
Checkbox, one-up vertical M Y
Forms


For green card







For employment







For family







Humanitarian programs







For adoption







Electronic processing forms







Department of State (DS) forms







Other





CAS0039223 G What specific citizenship information were you looking for? Citizenship by naturalization
Checkbox, one-up vertical M Y
Citizenship


Citizenship by marriage







Citizenship through parents







Naturalization test/exam







Naturalization exam study materials





AED10477
What method do you primarily use to find information on this site? Site's search feature A,C Drop down, select one S Y Skip Logic Group Method


Top navigation bar D






Links on the pages D






Ad and icons on the main page







Site map (index) D






Used an external search engine (i.e. Google)







Just browsing D




ACQOsl0002835 A If you used the site's search feature today to find your information, what type of difficulties, if any, did you encounter with the search? No difficulty encountered
Checkbox, one-up vertical M Y
Search
Experience


Search results were helpful






Returned not enough or no results






Returned results that were too similar/redundant






Results were not relevant to my search terms or needs






I was not sure what words to use in my search






Search required too many refinements to get what I wanted






Other




ACQOsl0002837 C What search terms did you use today to find what you were looking for?

Text area, no char limit
Y
Search terms
ACQOsl0002838 D If you used navigational methods today to find your information, what type of difficulties, if any, did you encounter with the navigation? No difficulty encountered
Checkbox, one-up vertical M Y
Navigation
Experience


Could not find the appropriate navigational links on most of your web pages






Too many links or navigational choices






Links did not take me where I expected






Had difficulty finding detailed information on your web pages






Had difficulty finding related information on your web pages






Navigation did not support what I was trying to accomplish






Would often feel lost, and did not know where I was on your site






Had various technical difficulties (links didn't work, received error messages, etc.)






Could not get started or did not know where to begin






Other




AED10478
Did you find what you were looking for today? Yes
Drop down, select one S Y Skip Logic Group Find info


Partially B






Still looking B






No A,B




AED10479 A If you were unable to find what you were looking for, please specify the information you were trying to find.

Text area, no char limit
N
Info not found
ACQLiv0006805 B If you were unable to completely find what you were looking for, what will you try next to meet your needs? Please be specific.

Text area, no char limit
N
Next steps
ACQOsl0002840
On whose behalf are you looking for information today? Myself
Drop down, select one S Y
Behalf


Family member (husband, wife, son or daughter)







Friend







Client







Fiancé







Other





ACQOsl0002843
What is your preferred reading language? English
Drop down, select one S Y OPS Group Reading language


Spanish





AED10480
How consistent do you feel this site's quality of information is? Not at all consistent
Drop down, select one S Y
Consistency


Not very consistent







Somewhat consistent







Mostly consistent







Always consistent





AED10481
Please rate the efficiency in which this site provides the information. Not at all efficient
Drop down, select one S Y
Efficiency


Not very efficient







Somewhat efficient







Mostly efficient







Always efficient





AED10482
If you could make one improvement to this site, what would it be?

Text area, no char limit
N
Improvement
ACQLiv0006806
What is your gender? Female
Drop down, select one S N
Gender


Male







I prefer not to respond





ACQLiv0006807
Please select the category that includes your age? 17 and under
Drop down, select one S N
Age


18 – 24







25 – 34







35 – 44







45 – 54







55 – 64







65 and over







I prefer not to respond





ACQLiv0006808
Which of the following best describes the highest level of education you have completed? Elementary school
Drop down, select one S N
Education


Middle school or less







Current middle or high school student







Did not complete high school







High school graduate







Vocational/trade school







College/university graduate







Some postgraduate school







Masters/professional degree







Doctoral Degree







Prefer not to respond





ACQLiv0006844
Where do you currently live? United States of America
Drop down, select one S N
Location


Afghanistan







Albania







Algeria







Andorra







Angola







Anguilla







Antigua and Barbuda







Argentina







Armenia







Australia







Austria







Azerbaijan







Bahamas, The







Bahrain







Bangladesh







Barbados







Belarus







Belgium







Belize







Benin







Bermuda







Bhutan







Bolivia







Bosnia and Herzegovina







Botswana







Brazil







Brunei







Bulgaria







Burkina Faso







Burma







Burundi







Cambodia







Cameroon







Canada







Cape Verde







Central African Republic







Chad







Chile







China







Colombia







Cook Islands







Costa Rica







Côte d'Ivoire







Croatia







Cuba







Cyprus







Czech Republic







Democratic Republic of the Congo







Denmark







Djibouti







Dominica







Dominican Republic







Timor Leste







Ecuador







Egypt







El Salvador







Equatorial Guinea







Eritrea







Estonia







Ethiopia







Fiji







Finland







France







Gabon







Gambia, The







Gaza







Georgia







Germany







Ghana







Greece







Grenada







Guatemala







Guinea







Guinea-Bissau







Guyana







Haiti







Holy See







Honduras







Hong Kong







Hungary







Iceland







India







Indonesia







Iran







Iraq







Ireland







Israel







Italy







Jamaica







Japan







Jordan







Kazakhstan







Kenya







Kiribati







Korea, North







Korea, South







Kosovo







Kuwait







Kyrgyzstan







Laos







Latvia







Lebanon







Lesotho







Liberia







Libya







Liechtenstein







Lithuania







Luxembourg







Macau







Macedonia







Madagascar







Malawi







Malaysia







Maldives







Mali







Malta







Marshall Islands







Mauritania







Mauritius







Mexico







Micronesia







Moldova







Monaco







Mongolia







Montenegro







Morocco







Mozambique







Namibia







Nauru







Nepal







Netherlands







Netherlands Antilles







New Zealand







Nicaragua







Niger







Nigeria







Norway







Oman







Pakistan







Palau







Panama







Papua New Guinea







Paraguay







Peru







Philippines







Poland







Portugal







Qatar







Romania







Russia







Rwanda







Samoa







San Marino







Sao Tome and Principe







Saudi Arabia







Senegal







Serbia







Seychelles







Sierra Leone







Singapore







Slovakia







Slovenia







Solomon Islands







Somalia







South Africa







Spain







Sri Lanka







St. Kitts and Nevis







St. Lucia







St. Vincent and the Grenadines







Sudan







Suriname







Swaziland







Sweden







Switzerland







Syria







Taiwan







Tajikistan







Tanzania







Thailand







Togo







Tonga







Trinidad and Tobago







Tunisia







Turkey







Turkmenistan







Tuvalu







Uganda







Ukraine







United Arab Emirates







United Kingdom







Uruguay







Uzbekistan







Vanuatu







Venezuela







Vietnam







West Bank







Yemen







Zambia







Zimbabwe
















Sheet 6: Custom Qsts EN (9-27-13)

Model Instance Name: red & strike-through: DELETE





USCIS Satisfaction Survey underlined & italicized: RE-ORDER





MID: FIIgBpg4gQYNE5oUREIw5w==
pink: ADDITION





USCIS Satisfaction Survey blue + -->: REWORDING















USCIS Satisfaction Survey CUSTOM QUESTION LIST
QID
(Group ID)
Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
AED10470
How frequently do you visit this site? First time
Drop down, select one S Y
Frequency


More than once a day







Daily A






Weekly A






Monthly A






Every 6 months or less A





A USCIS website recently had a redesign. We would like to know if you have used a previous version of the website, and if so do you find the new version to be improved, the same or worse? Improved B Radio button, one-up vertical S Y
Redesign


Same B






Worse B






Did not use the previous version of website






B What is the primary reason for your opinion/ statement? Navigation
Radio button, one-up vertical S Y
Redesign judgment


Quality of Content







Appearance







Broken links







Can't find information I used to access







No preference between versions







Do you follow us on social media? (e.g. Facebook, Twitter, YouTube) Yes
Radio button, one-up vertical S Y
Social media


No





AED10471
What best describes your role when coming to this site? U.S. born citizen
Radio button, one-up vertical S Y Skip Logic Group Role


Naturalized U.S. citizen







Permanent Resident (green card holder)







Conditional Resident







Citizen of a foreign country







Refugee







Asylee







Fiancé K-1







Visitor/nonimmigrant







Temporary Worker







Student or Exchange Visitor







Job Seekers







Employer







Attorney







Other, please specify: A




AED10472 A Other role

Text field, <100 char
N
Other role
AED10473
What area of the site are you primarily visiting today? Forms
Radio button, one-up vertical S Y
Area Visited


News







Citizenship







Green card







Interests (reworded Resources)







Family







Humanitarian Programs







Working in the U.S.







Site map







About Us







Laws







Adoption







Visit the U.S.







Military







Other, please specify: A




AED10474 A Other area visited

Text field, <100 char
N
Other area
AED10475
What is your primary reason for visiting the site today? Just browsing
Radio button, one-up vertical S Y Skip Logic Group Primary Reason


Get general information before I file my case







Check my case status B






Working in the USA







Find citizenship information G






Find green card information D






Find Consideration of Deferred Action for Childhood Arrivals Process Information







Find Provisional Unlawful Presence Waivers Information







Visit the US







Find form(s) F






Download form(s) F






Check filing fees







Check processing times







Verify my employment status







Find/research immigration laws







Read the latest news releases/alerts







Learn about USCIS







Contact USCIS information







Find a job with USCIS







Research humanitarian programs and protection







Research information about adoption







Use other services







Questions and answers







Find a USCIS office







Find legal services







Online change of address







Make an appointment







Other, please specify: A




AED10476 A Other primary reason

Text area, no char limit
N
Other reason
ACQLiv0006800 B What specifically under case status did you try to accomplish? Check my case status
Radio button, one-up vertical S N
Case Status


Verify case status







Sign in to my account







Check processing times







Calculate my cycle time







Change of address online







e-Request (place an inquiry with USCIS about a case)







Locate an office







Other C




ACQLiv0006801 C Other case status task

Text area, no char limit
N
Other case
status task
ACQLiv0006802 D What specific green card information were you looking for? Apply for a green card through family
Radio button, one-up vertical M N
Green Card


Apply for a green card through employment







Apply for a green card through refugee or asylee status







Find other ways to get a green card







Research green card processes and procedures







Find application fees







Find forms I need to apply for my green card







Download forms I need to apply for my green card







Renew or replace my green card







Remove conditions on my green card







Rights and responsibilities of a green card holder







Rules for international travel as permanent resident







Help my relative become a permanent resident (by US citizen)







Help my relative become a permanent resident (by permanent resident)







Other E




ACQLiv0006804 E Other information

Text area, no char limit
N
Other green
card info

F What specific forms were you looking for? For citizenship and naturalization
Checkbox, one-up vertical M Y
Forms


For green card







For employment







For family







Humanitarian programs







For adoption







Electronic processing forms







Department of State (DS) forms







Other






G What specific citizenship information were you looking for? Citizenship by naturalization
Checkbox, one-up vertical M Y
Citizenship


Citizenship by marriage







Citizenship through parents







Naturalization test/exam







Naturalization exam study materials





AED10477
What method do you primarily use to find information on this site? Site's search feature A,C Drop down, select one S Y Skip Logic Group Method


Top navigation bar D






Links on the pages D






Ad and icons on the main page







"Find it Fast" feature A,C






Site map (index) D






Used an external search engine (i.e. Google)







Just browsing D




ACQOsl0002835 A If you used the site's search feature today to find your information, what type of difficulties, if any, did you encounter with the search? No difficulty encountered
Checkbox, one-up vertical M Y
Search
Experience


Search results were helpful






Search results were not helpful






Returned too many results






Returned not enough or no results






Returned no results






Returned results that were too similar/redundant






Results were not relevant to my search terms or needs






I was not sure what words to use in my search






Search required too many refinements to get what I wanted






Search speed was too slow






Other B



ACQOsl0002836 B Other search difficulty

Text area, no char limit
N
Other search diff
ACQOsl0002837 C What search terms did you use today to find what you were looking for?

Text area, no char limit
Y
Search terms
ACQOsl0002838 D If you used navigational methods today to find your information, what type of difficulties, if any, did you encounter with the navigation? No difficulty encountered
Checkbox, one-up vertical M Y
Navigation
Experience


Could not find the appropriate navigational links on most of your web pages






Too many links or navigational choices






Links did not take me where I expected






Had difficulty finding detailed information on your web pages






Had difficulty finding related information on your web pages






Navigation did not support what I was trying to accomplish






Would often feel lost, and did not know where I was on your site






Had various technical difficulties (links didn't work, received error messages, etc.)






Could not get started or did not know where to begin






Could not navigate back to previous information






Other E



ACQOsl0002839 E Other navigation difficulty

Text area, no char limit
N
Other navigation diff
AED10478
Did you find what you were looking for today? Yes
Drop down, select one S Y Skip Logic Group Find info


Partially B






Still looking B






No A,B




AED10479 A If you were unable to find what you were looking for, please specify the information you were trying to find.

Text area, no char limit
N
Info not found
ACQLiv0006805 B If you were unable to completely find what you were looking for, what will you try next to meet your needs? Please be specific.

Text area, no char limit
N
Next steps
ACQOsl0002840
On whose behalf are you looking for information today? Myself
Drop down, select one S Y
Behalf


Family member (husband, wife, son or daughter)







Friend







Client







Fiancé







Other A




ACQOsl0002841 A Other behalf

Text field, <100 char
N
Other behalf
ACQOsl0002842
What is your preferred speaking language? English
Drop down, select one S Y OPS Group Speaking language


Spanish







Other, please specify: A




ACQOsl0002847 A Other speaking language

Text field, <100 char
N
Other speaking
language
ACQOsl0002843
What is your preferred reading language? English
Drop down, select one S Y OPS Group Reading language


Spanish







Other, please specify: A




ACQOsl0002844 A Other reading language

Text field, <100 char
N
Other reading
language
ACQOsl0002845
In what language do you prefer looking for information? English
Drop down, select one S Y OPS Group Language prefer
looking for info


Spanish






Other, please specify: A



ACQOsl0002846 A Other language prefer looking for information

Text field, <100 char
N
Other language
prefer
AED10480
How consistent do you feel this site's quality of information is? Not at all consistent
Drop down, select one S Y
Consistency


Not very consistent







Somewhat consistent







Mostly consistent







Always consistent





AED10481
Please rate the efficiency in which this site provides the information. Not at all efficient
Drop down, select one S Y
Efficiency


Not very efficient







Somewhat efficient







Mostly efficient







Always efficient





AED10482
If you could make one improvement to this site, what would it be?

Text area, no char limit
N
Improvement
ACQLiv0006806
What is your gender? Female
Drop down, select one S N
Gender


Male







I prefer not to respond





ACQLiv0006807
Please select the category that includes your age? 17 and under
Drop down, select one S N
Age


18 – 24







25 – 34







35 – 44







45 – 54







55 – 64







65 and over







I prefer not to respond





ACQLiv0006808
Which of the following best describes the highest level of education you have completed? Elementary school
Drop down, select one S N
Education


Middle school or less







Current middle or high school student







Did not complete high school







High school graduate







Vocational/trade school







College/university graduate







Some postgraduate school







Masters/professional degree







Doctoral Degree







Prefer not to respond







Other, please specify: A




ACQLiv0006809 A Other education level as it applies to your country

Text field, <100 char
N
Other education
ACQLiv0006844
Where do you currently live? United States of America
Drop down, select one S N
Location


Afghanistan







Albania







Algeria







Andorra







Angola







Anguilla







Antigua and Barbuda







Argentina







Armenia







Australia







Austria







Azerbaijan







Bahamas, The







Bahrain







Bangladesh







Barbados







Belarus







Belgium







Belize







Benin







Bermuda







Bhutan







Bolivia







Bosnia and Herzegovina







Botswana







Brazil







Brunei







Bulgaria







Burkina Faso







Burma







Burundi







Cambodia







Cameroon







Canada







Cape Verde







Central African Republic







Chad







Chile







China







Colombia







Cook Islands







Costa Rica







Côte d'Ivoire







Croatia







Cuba







Cyprus







Czech Republic







Democratic Republic of the Congo







Denmark







Djibouti







Dominica







Dominican Republic







Timor Leste







Ecuador







Egypt







El Salvador







Equatorial Guinea







Eritrea







Estonia







Ethiopia







Fiji







Finland







France







Gabon







Gambia, The







Gaza







Georgia







Germany







Ghana







Greece







Grenada







Guatemala







Guinea







Guinea-Bissau







Guyana







Haiti







Holy See







Honduras







Hong Kong







Hungary







Iceland







India







Indonesia







Iran







Iraq







Ireland







Israel







Italy







Jamaica







Japan







Jordan







Kazakhstan







Kenya







Kiribati







Korea, North







Korea, South







Kosovo







Kuwait







Kyrgyzstan







Laos







Latvia







Lebanon







Lesotho







Liberia







Libya







Liechtenstein







Lithuania







Luxembourg







Macau







Macedonia







Madagascar







Malawi







Malaysia







Maldives







Mali







Malta







Marshall Islands







Mauritania







Mauritius







Mexico







Micronesia







Moldova







Monaco







Mongolia







Montenegro







Morocco







Mozambique







Namibia







Nauru







Nepal







Netherlands







Netherlands Antilles







New Zealand







Nicaragua







Niger







Nigeria







Norway







Oman







Pakistan







Palau







Panama







Papua New Guinea







Paraguay







Peru







Philippines







Poland







Portugal







Qatar







Romania







Russia







Rwanda







Samoa







San Marino







Sao Tome and Principe







Saudi Arabia







Senegal







Serbia







Seychelles







Sierra Leone







Singapore







Slovakia







Slovenia







Solomon Islands







Somalia







South Africa







Spain







Sri Lanka







St. Kitts and Nevis







St. Lucia







St. Vincent and the Grenadines







Sudan







Suriname







Swaziland







Sweden







Switzerland







Syria







Taiwan







Tajikistan







Tanzania







Thailand







Togo







Tonga







Trinidad and Tobago







Tunisia







Turkey







Turkmenistan







Tuvalu







Uganda







Ukraine







United Arab Emirates







United Kingdom







Uruguay







Uzbekistan







Vanuatu







Venezuela







Vietnam







West Bank







Yemen







Zambia







Zimbabwe







Other, please specify: A




ACQLiv0006858 A Other country

Text field, <100 char
N
Other country

Sheet 7: Custom Qsts EE

Model Instance Name: red & strike-through: DELETE





USCIS Satisfaction Survey underlined & italicized: RE-ORDER





MID: h5oFRsx9VsVFdxVJdJls1Q== pink: ADDITION





Date: 4/4/14 blue + -->: REWORDING















USCIS Satisfaction Survey CUSTOM QUESTION LIST
QID
(Group ID)
Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
ENAED10470
How frequently do you visit this site? First time
Drop down, select one S Y
Frequency


Daily







Weekly







Monthly







Every 6 months or less





ENCAS0039177
Do you follow us on social media? (e.g. Facebook, Twitter, YouTube) Yes
Radio button, one-up vertical S Y
Social media


No





ENAED10471
What best describes your role when coming to this site? U.S. born citizen
Radio button, one-up vertical S Y Skip Logic Group Role


Naturalized U.S. citizen







Permanent Resident (green card holder)







Conditional Resident







Citizen of a foreign country







Fiancé K-1







Visitor/nonimmigrant







Temporary Worker







Other, please specify: A




ENAED10472 A Other role

Text field, <100 char
N
Other role
ENAED10473
What area of the site are you primarily visiting today? Forms
Radio button, one-up vertical S Y
Area Visited


News







Citizenship







Green card







Interests (reworded Resources)







Family







Humanitarian Programs







Working in the U.S.







Site map







About Us







Adoption







Visit the U.S.





ENAED10475
What is your primary reason for visiting the site today? Get general information before I file my case
Radio button, one-up vertical S Y Skip Logic Group Primary Reason


Check my case status B






Working in the USA







Find citizenship information G






Find green card information D






Find Consideration of Deferred Action for Childhood Arrivals Process Information







Find Provisional Unlawful Presence Waivers Information







Visit the US







Find form(s) F






Download form(s) F






Check filing fees







Check processing times







Verify my employment status







Read the latest news releases/alerts







Learn about USCIS







Contact USCIS information







Research humanitarian programs and protection







Research information about adoption







Use other services







Questions and answers







Find a USCIS office







Find legal services







Online change of address







Make an appointment







Other, please specify: A




ENAED10476 A Other primary reason

Text area, no char limit
N
Other reason
ENACQLiv0006800 B What specifically under case status did you try to accomplish? Check my case status
Radio button, one-up vertical S N
Case Status


Verify case status







Sign in to my account







Check processing times







Calculate my cycle time







Change of address online







e-Request (place an inquiry with USCIS about a case)







Locate an office







Other





ENACQLiv0006802 D What specific green card information were you looking for? Apply for a green card through family
Radio button, one-up vertical M N
Green Card


Apply for a green card through employment







Find other ways to get a green card







Research green card processes and procedures







Find application fees







Find forms I need to apply for my green card







Download forms I need to apply for my green card







Renew or replace my green card







Remove conditions on my green card







Rights and responsibilities of a green card holder







Rules for international travel as permanent resident







Help my relative become a permanent resident (by US citizen)







Help my relative become a permanent resident (by permanent resident)







Other





ENCAS0039222 F What specific forms were you looking for? For citizenship and naturalization
Checkbox, one-up vertical M Y
Forms


For green card







For employment







For family







Humanitarian programs







For adoption







Electronic processing forms







Department of State (DS) forms







Other





ENCAS0039223 G What specific citizenship information were you looking for? Citizenship by naturalization
Checkbox, one-up vertical M Y
Citizenship


Citizenship by marriage







Citizenship through parents







Naturalization test/exam







Naturalization exam study materials





ENAED10477
What method do you primarily use to find information on this site? Site's search feature A,C Drop down, select one S Y Skip Logic Group Method


Top navigation bar D






Links on the pages D






Ad and icons on the main page







Site map (index) D






Used an external search engine (i.e. Google)







Just browsing D




ENACQOsl0002835 A If you used the site's search feature today to find your information, what type of difficulties, if any, did you encounter with the search? No difficulty encountered
Checkbox, one-up vertical M Y
Search
Experience


Search results were helpful






Returned not enough or no results






Returned results that were too similar/redundant






Results were not relevant to my search terms or needs






I was not sure what words to use in my search






Search required too many refinements to get what I wanted






Other




ENACQOsl0002837 C What search terms did you use today to find what you were looking for?

Text area, no char limit
Y
Search terms
ENACQOsl0002838 D If you used navigational methods today to find your information, what type of difficulties, if any, did you encounter with the navigation? No difficulty encountered
Checkbox, one-up vertical M Y
Navigation
Experience



Could not find the appropriate navigational links on most of your web pages







Too many links or navigational choices







Links did not take me where I expected







Had difficulty finding detailed information on your web pages







Had difficulty finding related information on your web pages







Navigation did not support what I was trying to accomplish







Would often feel lost, and did not know where I was on your site







Had various technical difficulties (links didn't work, received error messages, etc.)







Could not get started or did not know where to begin







Other




ENAED10478
Did you find what you were looking for today? Yes
Drop down, select one S Y Skip Logic Group Find info


Partially B






Still looking B






No A,B




ENAED10479 A If you were unable to find what you were looking for, please specify the information you were trying to find.

Text area, no char limit
N
Info not found
ENACQLiv0006805 B If you were unable to completely find what you were looking for, what will you try next to meet your needs? Please be specific.

Text area, no char limit
N
Next steps
ENACQOsl0002840
On whose behalf are you looking for information today? Myself
Drop down, select one S Y
Behalf


Family member (husband, wife, son or daughter)







Friend







Client







Fiancé







Other





ENACQOsl0002843
What is your preferred reading language? English
Drop down, select one S Y OPS Group Reading language



Spanish





ENAED10480
How consistent do you feel this site's quality of information is? Not at all consistent
Drop down, select one S Y
Consistency


Not very consistent







Somewhat consistent







Mostly consistent







Always consistent





ENAED10481
Please rate the efficiency in which this site provides the information. Not at all efficient
Drop down, select one S Y
Efficiency


Not very efficient







Somewhat efficient







Mostly efficient







Always efficient





ENAED10482
If you could make one improvement to this site, what would it be?

Text area, no char limit
N
Improvement
ENACQLiv0006806
What is your gender? Female
Drop down, select one S N
Gender


Male







I prefer not to respond





ENACQLiv0006807
Please select the category that includes your age? 17 and under
Drop down, select one S N
Age


18 – 24







25 – 34







35 – 44







45 – 54







55 – 64







65 and over







I prefer not to respond





ENACQLiv0006808
Which of the following best describes the highest level of education you have completed? Elementary school
Drop down, select one S N
Education


Middle school or less







Current middle or high school student







Did not complete high school







High school graduate







Vocational/trade school







College/university graduate







Some postgraduate school







Masters/professional degree







Doctoral Degree







Prefer not to respond





ENACQLiv0006844
Where do you currently live? United States of America
Drop down, select one S N
Location


Afghanistan







Albania







Algeria







Andorra







Angola







Anguilla







Antigua and Barbuda







Argentina







Armenia







Australia







Austria







Azerbaijan







Bahamas, The







Bahrain







Bangladesh







Barbados







Belarus







Belgium







Belize







Benin







Bermuda







Bhutan







Bolivia







Bosnia and Herzegovina







Botswana







Brazil







Brunei







Bulgaria







Burkina Faso







Burma







Burundi







Cambodia







Cameroon







Canada







Cape Verde







Central African Republic







Chad







Chile







China







Colombia







Cook Islands







Costa Rica







Côte d'Ivoire







Croatia







Cuba







Cyprus







Czech Republic







Democratic Republic of the Congo







Denmark







Djibouti







Dominica







Dominican Republic







Timor Leste







Ecuador







Egypt







El Salvador







Equatorial Guinea







Eritrea







Estonia







Ethiopia







Fiji







Finland







France







Gabon







Gambia, The







Gaza







Georgia







Germany







Ghana







Greece







Grenada







Guatemala







Guinea







Guinea-Bissau







Guyana







Haiti







Holy See







Honduras







Hong Kong







Hungary







Iceland







India







Indonesia







Iran







Iraq







Ireland







Israel







Italy







Jamaica







Japan







Jordan







Kazakhstan







Kenya







Kiribati







Korea, North







Korea, South







Kosovo







Kuwait







Kyrgyzstan







Laos







Latvia







Lebanon







Lesotho







Liberia







Libya







Liechtenstein







Lithuania







Luxembourg







Macau







Macedonia







Madagascar







Malawi







Malaysia







Maldives







Mali







Malta







Marshall Islands







Mauritania







Mauritius







Mexico







Micronesia







Moldova







Monaco







Mongolia







Montenegro







Morocco







Mozambique







Namibia







Nauru







Nepal







Netherlands







Netherlands Antilles







New Zealand







Nicaragua







Niger







Nigeria







Norway







Oman







Pakistan







Palau







Panama







Papua New Guinea







Paraguay







Peru







Philippines







Poland







Portugal







Qatar







Romania







Russia







Rwanda







Samoa







San Marino







Sao Tome and Principe







Saudi Arabia







Senegal







Serbia







Seychelles







Sierra Leone







Singapore







Slovakia







Slovenia







Solomon Islands







Somalia







South Africa







Spain







Sri Lanka







St. Kitts and Nevis







St. Lucia







St. Vincent and the Grenadines







Sudan







Suriname







Swaziland







Sweden







Switzerland







Syria







Taiwan







Tajikistan







Tanzania







Thailand







Togo







Tonga







Trinidad and Tobago







Tunisia







Turkey







Turkmenistan







Tuvalu







Uganda







Ukraine







United Arab Emirates







United Kingdom







Uruguay







Uzbekistan







Vanuatu







Venezuela







Vietnam







West Bank







Yemen







Zambia







Zimbabwe
















Sheet 8: Custom Qsts EE (4-4-14)

Model Instance Name: red & strike-through: DELETE





USCIS Satisfaction Survey underlined & italicized: RE-ORDER





MID: h5oFRsx9VsVFdxVJdJls1Q== pink: ADDITION





Date: 4/4/14 blue + -->: REWORDING















USCIS Satisfaction Survey CUSTOM QUESTION LIST
QID
(Group ID)
Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
ENAED10470
How frequently do you visit this site? First time
Drop down, select one S Y
Frequency


Daily A






Weekly A






Monthly A






Every 6 months or less A




ENCAS0039175 A USCIS website recently had a redesign. We would like to know if you have used a previous version of the website, and if so do you find the new version to be improved, the same or worse? Improved B Radio button, one-up vertical S Y
Redesign


Same B






Worse B






Did not use the previous version of website





ENCAS0039176 B What is the primary reason for your opinion/ statement? Navigation
Radio button, one-up vertical S Y
Redesign judgment


Quality of Content







Appearance







Broken links







Can't find information I used to access







No preference between versions





ENCAS0039177
Do you follow us on social media? (e.g. Facebook, Twitter, YouTube) Yes
Radio button, one-up vertical S Y
Social media


No





ENAED10471
What best describes your role when coming to this site? U.S. born citizen
Radio button, one-up vertical S Y Skip Logic Group Role


Naturalized U.S. citizen







Permanent Resident (green card holder)







Conditional Resident







Citizen of a foreign country







Fiancé K-1







Visitor/nonimmigrant







Temporary Worker







Other, please specify: A




ENAED10472 A Other role

Text field, <100 char
N
Other role
ENAED10473
What area of the site are you primarily visiting today? Forms
Radio button, one-up vertical S Y
Area Visited


News







Citizenship







Green card







Interests (reworded Resources)







Family







Humanitarian Programs







Working in the U.S.







Site map







About Us







Adoption







Visit the U.S.





ENAED10475
What is your primary reason for visiting the site today? Get general information before I file my case
Radio button, one-up vertical S Y Skip Logic Group Primary Reason


Check my case status B






Working in the USA







Find citizenship information G






Find green card information D






Find Consideration of Deferred Action for Childhood Arrivals Process Information







Find Provisional Unlawful Presence Waivers Information







Visit the US







Find form(s) F






Download form(s) F






Check filing fees







Check processing times







Verify my employment status







Read the latest news releases/alerts







Learn about USCIS







Contact USCIS information







Research humanitarian programs and protection







Research information about adoption







Use other services







Questions and answers







Find a USCIS office







Find legal services







Online change of address







Make an appointment







Other, please specify: A




ENAED10476 A Other primary reason

Text area, no char limit
N
Other reason
ENACQLiv0006800 B What specifically under case status did you try to accomplish? Check my case status
Radio button, one-up vertical S N
Case Status


Verify case status







Sign in to my account







Check processing times







Calculate my cycle time







Change of address online







e-Request (place an inquiry with USCIS about a case)







Locate an office







Other





ENACQLiv0006802 D What specific green card information were you looking for? Apply for a green card through family
Radio button, one-up vertical M N
Green Card


Apply for a green card through employment







Find other ways to get a green card







Research green card processes and procedures







Find application fees







Find forms I need to apply for my green card







Download forms I need to apply for my green card







Renew or replace my green card







Remove conditions on my green card







Rights and responsibilities of a green card holder







Rules for international travel as permanent resident







Help my relative become a permanent resident (by US citizen)







Help my relative become a permanent resident (by permanent resident)







Other





ENCAS0039222 F What specific forms were you looking for? For citizenship and naturalization
Checkbox, one-up vertical M Y
Forms


For green card







For employment







For family







Humanitarian programs







For adoption







Electronic processing forms







Department of State (DS) forms







Other





ENCAS0039223 G What specific citizenship information were you looking for? Citizenship by naturalization
Checkbox, one-up vertical M Y
Citizenship


Citizenship by marriage







Citizenship through parents







Naturalization test/exam







Naturalization exam study materials





ENAED10477
What method do you primarily use to find information on this site? Site's search feature A,C Drop down, select one S Y Skip Logic Group Method


Top navigation bar D






Links on the pages D






Ad and icons on the main page







Site map (index) D






Used an external search engine (i.e. Google)







Just browsing D




ENACQOsl0002835 A If you used the site's search feature today to find your information, what type of difficulties, if any, did you encounter with the search? No difficulty encountered
Checkbox, one-up vertical M Y
Search
Experience


Search results were helpful






Returned not enough or no results






Returned results that were too similar/redundant






Results were not relevant to my search terms or needs






I was not sure what words to use in my search






Search required too many refinements to get what I wanted






Other




ENACQOsl0002837 C What search terms did you use today to find what you were looking for?

Text area, no char limit
Y
Search terms
ENACQOsl0002838 D If you used navigational methods today to find your information, what type of difficulties, if any, did you encounter with the navigation? No difficulty encountered
Checkbox, one-up vertical M Y
Navigation
Experience



Could not find the appropriate navigational links on most of your web pages







Too many links or navigational choices







Links did not take me where I expected







Had difficulty finding detailed information on your web pages







Had difficulty finding related information on your web pages







Navigation did not support what I was trying to accomplish







Would often feel lost, and did not know where I was on your site







Had various technical difficulties (links didn't work, received error messages, etc.)







Could not get started or did not know where to begin







Other




ENAED10478
Did you find what you were looking for today? Yes
Drop down, select one S Y Skip Logic Group Find info


Partially B






Still looking B






No A,B




ENAED10479 A If you were unable to find what you were looking for, please specify the information you were trying to find.

Text area, no char limit
N
Info not found
ENACQLiv0006805 B If you were unable to completely find what you were looking for, what will you try next to meet your needs? Please be specific.

Text area, no char limit
N
Next steps
ENACQOsl0002840
On whose behalf are you looking for information today? Myself
Drop down, select one S Y
Behalf


Family member (husband, wife, son or daughter)







Friend







Client







Fiancé







Other





ENACQOsl0002843
What is your preferred reading language? English
Drop down, select one S Y OPS Group Reading language



Spanish





ENAED10480
How consistent do you feel this site's quality of information is? Not at all consistent
Drop down, select one S Y
Consistency


Not very consistent







Somewhat consistent







Mostly consistent







Always consistent





ENAED10481
Please rate the efficiency in which this site provides the information. Not at all efficient
Drop down, select one S Y
Efficiency


Not very efficient







Somewhat efficient







Mostly efficient







Always efficient





ENAED10482
If you could make one improvement to this site, what would it be?

Text area, no char limit
N
Improvement
ENACQLiv0006806
What is your gender? Female
Drop down, select one S N
Gender


Male







I prefer not to respond





ENACQLiv0006807
Please select the category that includes your age? 17 and under
Drop down, select one S N
Age


18 – 24







25 – 34







35 – 44







45 – 54







55 – 64







65 and over







I prefer not to respond





ENACQLiv0006808
Which of the following best describes the highest level of education you have completed? Elementary school
Drop down, select one S N
Education


Middle school or less







Current middle or high school student







Did not complete high school







High school graduate







Vocational/trade school







College/university graduate







Some postgraduate school







Masters/professional degree







Doctoral Degree







Prefer not to respond





ENACQLiv0006844
Where do you currently live? United States of America
Drop down, select one S N
Location


Afghanistan







Albania







Algeria







Andorra







Angola







Anguilla







Antigua and Barbuda







Argentina







Armenia







Australia







Austria







Azerbaijan







Bahamas, The







Bahrain







Bangladesh







Barbados







Belarus







Belgium







Belize







Benin







Bermuda







Bhutan







Bolivia







Bosnia and Herzegovina







Botswana







Brazil







Brunei







Bulgaria







Burkina Faso







Burma







Burundi







Cambodia







Cameroon







Canada







Cape Verde







Central African Republic







Chad







Chile







China







Colombia







Cook Islands







Costa Rica







Côte d'Ivoire







Croatia







Cuba







Cyprus







Czech Republic







Democratic Republic of the Congo







Denmark







Djibouti







Dominica







Dominican Republic







Timor Leste







Ecuador







Egypt







El Salvador







Equatorial Guinea







Eritrea







Estonia







Ethiopia







Fiji







Finland







France







Gabon







Gambia, The







Gaza







Georgia







Germany







Ghana







Greece







Grenada







Guatemala







Guinea







Guinea-Bissau







Guyana







Haiti







Holy See







Honduras







Hong Kong







Hungary







Iceland







India







Indonesia







Iran







Iraq







Ireland







Israel







Italy







Jamaica







Japan







Jordan







Kazakhstan







Kenya







Kiribati







Korea, North







Korea, South







Kosovo







Kuwait







Kyrgyzstan







Laos







Latvia







Lebanon







Lesotho







Liberia







Libya







Liechtenstein







Lithuania







Luxembourg







Macau







Macedonia







Madagascar







Malawi







Malaysia







Maldives







Mali







Malta







Marshall Islands







Mauritania







Mauritius







Mexico







Micronesia







Moldova







Monaco







Mongolia







Montenegro







Morocco







Mozambique







Namibia







Nauru







Nepal







Netherlands







Netherlands Antilles







New Zealand







Nicaragua







Niger







Nigeria







Norway







Oman







Pakistan







Palau







Panama







Papua New Guinea







Paraguay







Peru







Philippines







Poland







Portugal







Qatar







Romania







Russia







Rwanda







Samoa







San Marino







Sao Tome and Principe







Saudi Arabia







Senegal







Serbia







Seychelles







Sierra Leone







Singapore







Slovakia







Slovenia







Solomon Islands







Somalia







South Africa







Spain







Sri Lanka







St. Kitts and Nevis







St. Lucia







St. Vincent and the Grenadines







Sudan







Suriname







Swaziland







Sweden







Switzerland







Syria







Taiwan







Tajikistan







Tanzania







Thailand







Togo







Tonga







Trinidad and Tobago







Tunisia







Turkey







Turkmenistan







Tuvalu







Uganda







Ukraine







United Arab Emirates







United Kingdom







Uruguay







Uzbekistan







Vanuatu







Venezuela







Vietnam







West Bank







Yemen







Zambia







Zimbabwe
















Sheet 9: Custom Qsts EE (9-27-13)

Model Instance Name: red & strike-through: DELETE





USCIS Satisfaction Survey underlined & italicized: RE-ORDER





MID: h5oFRsx9VsVFdxVJdJls1Q== pink: ADDITION





Date: 9/20/13 blue + -->: REWORDING















USCIS Satisfaction Survey CUSTOM QUESTION LIST
QID
(Group ID)
Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
ENAED10470
How frequently do you visit this site? First time
Drop down, select one S Y
Frequency


More than once a day







Daily A






Weekly A






Monthly A






Every 6 months or less A





A USCIS website recently had a redesign. We would like to know if you have used a previous version of the website, and if so do you find the new version to be improved, the same or worse? Improved B Radio button, one-up vertical S Y
Redesign


Same B






Worse B






Did not use the previous version of website






B What is the primary reason for your opinion/ statement? Navigation
Radio button, one-up vertical S Y
Redesign judgment


Quality of Content







Appearance







Broken links







Can't find information I used to access







No preference between versions







Do you follow us on social media? (e.g. Facebook, Twitter, YouTube) Yes
Radio button, one-up vertical S Y
Social media


No





ENAED10471
What best describes your role when coming to this site? U.S. born citizen
Radio button, one-up vertical S Y Skip Logic Group Role


Naturalized U.S. citizen







Permanent Resident (green card holder)







Conditional Resident







Citizen of a foreign country







Refugee







Asylee







Fiancé K-1







Visitor/nonimmigrant







Temporary Worker







Student or Exchange Visitor







Job Seekers







Employer







Attorney







Other, please specify: A




ENAED10472 A Other role

Text field, <100 char
N
Other role
ENAED10473
What area of the site are you primarily visiting today? Forms
Radio button, one-up vertical S Y
Area Visited


News







Citizenship







Green card







Interests (reworded Resources)







Family







Humanitarian Programs







Working in the U.S.







Site map







About Us







Laws







Adoption







Visit the U.S.







Military







Other, please specify: A




ENAED10474 A Other area visited

Text field, <100 char
N
Other area
ENAED10475
What is your primary reason for visiting the site today? Just browsing
Radio button, one-up vertical S Y Skip Logic Group Primary Reason


Get general information before I file my case







Check my case status B






Working in the USA







Find citizenship information G






Find green card information D






Find Consideration of Deferred Action for Childhood Arrivals Process Information







Find Provisional Unlawful Presence Waivers Information







Visit the US







Find form(s) F






Download form(s) F






Check filing fees







Check processing times







Verify my employment status







Find/research immigration laws







Read the latest news releases/alerts







Learn about USCIS







Contact USCIS information







Find a job with USCIS







Research humanitarian programs and protection







Research information about adoption







Use other services







Questions and answers







Find a USCIS office







Find legal services







Online change of address







Make an appointment







Other, please specify: A




ENAED10476 A Other primary reason

Text area, no char limit
N
Other reason
ENACQLiv0006800 B What specifically under case status did you try to accomplish? Check my case status
Radio button, one-up vertical S N
Case Status


Sign in to my account







Sign up for event updates







Check processing times







Calculate my cycle time







Change of address online







e-Request (place an inquiry with USCIS about a case)







Locate an office







Other C




ENACQLiv0006801 C Other case status task

Text area, no char limit
N
Other case
status task
ENACQLiv0006802 D What specific green card information were you looking for? Apply for a green card through family
Radio button, one-up vertical M N
Green Card


Apply for a green card through employment







Apply for a green card through refugee or asylee status







Find other ways to get a green card







Research green card processes and procedures







Find application fees







Find forms I need to apply for my green card







Download forms I need to apply for my green card







Renew or replace my green card







Remove conditions on my green card







Rights and responsibilities of a green card holder







Rules for international travel as permanent resident







Help my relative become a permanent resident (by US citizen)







Help my relative become a permanent resident (by permanent resident)







Other E




ENACQLiv0006804 E Other information

Text area, no char limit
N
Other green
card info

F What specific forms were you looking for? For citizenship and naturalization
Checkbox, one-up vertical M Y
Forms


For green card







For employment







For family







Humanitarian programs







For adoption







Electronic processing forms







Department of State (DS) forms







Other






G What specific citizenship information were you looking for? Citizenship by naturalization
Checkbox, one-up vertical M Y
Citizenship


Citizenship by marriage







Citizenship through parents







Naturalization test/exam







Naturalization exam study materials





ENAED10477
What method do you primarily use to find information on this site? Site's search feature A,C Drop down, select one S Y Skip Logic Group Method


Top navigation bar D






Links on the pages D






Ad and icons on the main page







"Find it Fast" feature A,C






Site map (index) D






Used an external search engine (i.e. Google)







Just browsing D




ENACQOsl0002835 A If you used the site's search feature today to find your information, what type of difficulties, if any, did you encounter with the search? No difficulty encountered
Checkbox, one-up vertical M Y
Search
Experience


Search results were helpful






Search results were not helpful






Returned too many results






Returned not enough or no results






Returned no results






Returned results that were too similar/redundant






Results were not relevant to my search terms or needs






I was not sure what words to use in my search






Search required too many refinements to get what I wanted






Search speed was too slow






Other B



ENACQOsl0002836 B Other search difficulty

Text area, no char limit
N
Other search diff
ENACQOsl0002837 C What search terms did you use today to find what you were looking for?

Text area, no char limit
Y
Search terms
ENACQOsl0002838 D If you used navigational methods today to find your information, what type of difficulties, if any, did you encounter with the navigation? No difficulty encountered
Checkbox, one-up vertical M Y
Navigation
Experience


Could not find the appropriate navigational links on most of your web pages






Too many links or navigational choices






Links did not take me where I expected






Had difficulty finding detailed information on your web pages






Had difficulty finding related information on your web pages






Navigation did not support what I was trying to accomplish






Would often feel lost, and did not know where I was on your site






Had various technical difficulties (links didn't work, received error messages, etc.)






Could not get started or did not know where to begin






Could not navigate back to previous information






Other E



ENACQOsl0002839 E Other navigation difficulty

Text area, no char limit
N
Other navigation diff
ENAED10478
Did you find what you were looking for today? Yes
Drop down, select one S Y Skip Logic Group Find info


Partially B






Still looking B






No A,B




ENAED10479 A If you were unable to find what you were looking for, please specify the information you were trying to find.

Text area, no char limit
N
Info not found
ENACQLiv0006805 B If you were unable to completely find what you were looking for, what will you try next to meet your needs? Please be specific.

Text area, no char limit
N
Next steps
ENACQOsl0002840
On whose behalf are you looking for information today? Myself
Drop down, select one S Y
Behalf


Family member (husband, wife, son or daughter)







Friend







Client







Fiancé







Other A




ENACQOsl0002841 A Other behalf

Text field, <100 char
N
Other behalf
ENACQOsl0002842
What is your preferred speaking language? English
Drop down, select one S Y OPS Group Speaking language


Spanish







Other, please specify: A




ENACQOsl0002847 A Other speaking language

Text field, <100 char
N
Other speaking
language
ENACQOsl0002843
What is your preferred reading language? English
Drop down, select one S Y OPS Group Reading language


Spanish







Other, please specify: A




ENACQOsl0002844 A Other reading language

Text field, <100 char
N
Other reading
language
ENACQOsl0002845
In what language do you prefer looking for information? English
Drop down, select one S Y OPS Group Language prefer
looking for info


Spanish






Other, please specify: A



ENACQOsl0002846 A Other language prefer looking for information

Text field, <100 char
N
Other language
prefer
ENAED10480
How consistent do you feel this site's quality of information is? Not at all consistent
Drop down, select one S Y
Consistency


Not very consistent







Somewhat consistent







Mostly consistent







Always consistent





ENAED10481
Please rate the efficiency in which this site provides the information. Not at all efficient
Drop down, select one S Y
Efficiency


Not very efficient







Somewhat efficient







Mostly efficient







Always efficient





ENAED10482
If you could make one improvement to this site, what would it be?

Text area, no char limit
N
Improvement
ENACQLiv0006806
What is your gender? Female
Drop down, select one S N
Gender


Male







I prefer not to respond





ENACQLiv0006807
Please select the category that includes your age? 17 and under
Drop down, select one S N
Age


18 – 24







25 – 34







35 – 44







45 – 54







55 – 64







65 and over







I prefer not to respond





ENACQLiv0006808
Which of the following best describes the highest level of education you have completed? Elementary school
Drop down, select one S N
Education


Middle school or less







Current middle or high school student







Did not complete high school







High school graduate







Vocational/trade school







College/university graduate







Some postgraduate school







Masters/professional degree







Doctoral Degree







Prefer not to respond







Other, please specify: A




ENACQLiv0006809 A Other education level as it applies to your country

Text field, <100 char
N
Other education
ENACQLiv0006844
Where do you currently live? United States of America
Drop down, select one S N
Location


Afghanistan







Albania







Algeria







Andorra







Angola







Anguilla







Antigua and Barbuda







Argentina







Armenia







Australia







Austria







Azerbaijan







Bahamas, The







Bahrain







Bangladesh







Barbados







Belarus







Belgium







Belize







Benin







Bermuda







Bhutan







Bolivia







Bosnia and Herzegovina







Botswana







Brazil







Brunei







Bulgaria







Burkina Faso







Burma







Burundi







Cambodia







Cameroon







Canada







Cape Verde







Central African Republic







Chad







Chile







China







Colombia







Cook Islands







Costa Rica







Côte d'Ivoire







Croatia







Cuba







Cyprus







Czech Republic







Democratic Republic of the Congo







Denmark







Djibouti







Dominica







Dominican Republic







Timor Leste







Ecuador







Egypt







El Salvador







Equatorial Guinea







Eritrea







Estonia







Ethiopia







Fiji







Finland







France







Gabon







Gambia, The







Gaza







Georgia







Germany







Ghana







Greece







Grenada







Guatemala







Guinea







Guinea-Bissau







Guyana







Haiti







Holy See







Honduras







Hong Kong







Hungary







Iceland







India







Indonesia







Iran







Iraq







Ireland







Israel







Italy







Jamaica







Japan







Jordan







Kazakhstan







Kenya







Kiribati







Korea, North







Korea, South







Kosovo







Kuwait







Kyrgyzstan







Laos







Latvia







Lebanon







Lesotho







Liberia







Libya







Liechtenstein







Lithuania







Luxembourg







Macau







Macedonia







Madagascar







Malawi







Malaysia







Maldives







Mali







Malta







Marshall Islands







Mauritania







Mauritius







Mexico







Micronesia







Moldova







Monaco







Mongolia







Montenegro







Morocco







Mozambique







Namibia







Nauru







Nepal







Netherlands







Netherlands Antilles







New Zealand







Nicaragua







Niger







Nigeria







Norway







Oman







Pakistan







Palau







Panama







Papua New Guinea







Paraguay







Peru







Philippines







Poland







Portugal







Qatar







Romania







Russia







Rwanda







Samoa







San Marino







Sao Tome and Principe







Saudi Arabia







Senegal







Serbia







Seychelles







Sierra Leone







Singapore







Slovakia







Slovenia







Solomon Islands







Somalia







South Africa







Spain







Sri Lanka







St. Kitts and Nevis







St. Lucia







St. Vincent and the Grenadines







Sudan







Suriname







Swaziland







Sweden







Switzerland







Syria







Taiwan







Tajikistan







Tanzania







Thailand







Togo







Tonga







Trinidad and Tobago







Tunisia







Turkey







Turkmenistan







Tuvalu







Uganda







Ukraine







United Arab Emirates







United Kingdom







Uruguay







Uzbekistan







Vanuatu







Venezuela







Vietnam







West Bank







Yemen







Zambia







Zimbabwe







Other, please specify: A




ENACQLiv0006858 A Other country

Text field, <100 char
N
Other country

Sheet 10: Custom Qsts SP

Model Instance Name: red & strike-through: DELETE





USCIS Satisfaction Survey underlined & italicized: RE-ORDER





MID: 9NwMFp0kEp0ZMsZxx0xohQ== pink: ADDITION





Date: 4/4/14 blue + -->: REWORDING















USCIS Satisfaction Survey CUSTOM QUESTION LIST
QID
(Group ID)
Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
SPAED10470
¿Cuán frecuentemente visita usted este sitio? Primera vez
Drop down, select one S Y
Frequency


Diariamente







Alrededor de una vez a la semana







Alrededor de una vez al mes







Cada seis meses o menos





SPCAS0039177
¿No sigue en las redes sociales)(Facebok, Twitter, Youtube) Si
Radio button, one-up vertical S Y
Social media


No





SPAED10471
¿Qué estatus le define mejor como visitante de este sitio Web? Ciudadano Estadounidense por Nacimiento
Radio button, one-up vertical S Y Skip Logic Group Role


Ciudadano Estadounidense por Naturalización







Residente Permanente (poseedor de Tarjeta Verde)







Residente Condicional







Ciudadano Extranjero







Prometidodo/a (K-1)







Visitante/no imnigrante







Trabajador temporero







Otro (por favor, especifique) A




SPAED10472 A Otro estatus

Text field, <100 char
N
Other role
SPAED10473
¿Qué área del sitio Web estará visitando hoy principalmente? Formularios
Radio button, one-up vertical S Y
Area Visited


Noticias







Ciudadanía







Tarjeta Verde (Residencia Permanente)







Enterese (reworded Recourses)







Familia







Programas Humanitarios







Trabajo en los Estados Unidos







Mapa del Sitio







Acerca de Nosotros







Adopción







Visite los Estados Unidos





SPAED10475
¿Cuál es su razón principal para visitar hoy nuestro sitio Web?

Radio button, one-up vertical S Y Skip Logic Group Primary Reason


Obtener información general antes de presentar mi solicitud







Verificar el estatus de mi caso B






Encontrar información para trabajar en Estados Unidos







Encontar información sobre ciudadanía G






Encontrar información sobre Tarjeta Verde D






Encontrar información acerca del proceso de la Consideración de Acción Diferida para los Llegados en la Infancia







Encontrar información acerca de la Exención por Causal de Presencia Ilegal







Vistar los Estados Unidos







Encontrar formularios F






Descargar formularios F






Verificar tarifas de presentación







Verificar tiempos de trámites







Verificar mi estatus de empleo







Leer comunicados de prensa / alertas recientes







Conocer sobre USCIS







Información de contacto de USCIS







Investigar programs humanitarios y de protección







Buscar información sobre adopción







Utilizar otros servicios







Preguntas y Respuestas







Localizar una oficina de USCIS







Buscar servicios legales







Cambio de dirección en línea







Hacer una cita







Otro, por favor especifique: A




SPAED10476 A Otra razón primordial

Text area, no char limit
N
Other reason
SPACQLiv0006800 B ¿Especίficamente qué trató usted de obtener bajo el estatus de caso? Verificar el estatus de mi caso
Radio button, one-up vertical S N
Case Status


Registrarme a mi cuenta







Registrarme a actualizaciones de caso







Verificar los tiempos de procesamiento







Calcular el ciclo de tiempo de mi caso







Cambiar mi dirección electrónicamente







Petición electrónica (petición de información al USCIS acerca de un caso)







Localizar una oficina







Otro





SPACQLiv0006802 D Especίficamente, ¿qué información sobre la tarjeta verde usted está bucando? Solicitar una tarjeta verde por medio de un familiar
Radio button, one-up vertical M N
Green Card


Solicitar una tarjeta verde por medio de un empleo







Encontrar otras maneras de obtener una tarjeta verde







Investigar los procesos y procedimientos para la tarjeta verde







Encontar las tarifas de radicación







Encontrar formularios que necesito para solicitar mi tarjeta verde







Descargar los formularios que necesito para solicitar mi tarjeta verde







Renovar o reemplazar mi tarjeta verde







Remover las condiciones en mi tarjeta verde







Derechos y responsabilidades de un poseedor de tarjeta verde







Reglas para viajes internacionales como residente permanente







Ayudar a un familiar a convertirse en residente permanente (por ciudadano de los EEUU)







Ayudar a un familiar a convertirse en residente permanente (por residente permanente)







Otro





SPCAS0039222 F Especίficamente, ¿qué formulario usted está bucando? Formularios para ciudadanía y naturalización
Checkbox, one-up vertical M Y
Forms


Formularios para la Tarjeta verde (Green Card)







Formularios para el empleo







Formularios para la familia







Formularios para beneficios humanitarios







Formularios relacionados con la adopción







Tramitación electrónica de mi solicitud







Formularios del Departamento de Estado







Otro





SPCAS0039223 G Especίficamente, ¿qué información sobre ciudadanía y naturalización usted está bucando? Ciudadanía por naturalización
Checkbox, one-up vertical M Y
Citizenship


Cónyuges de ciudadanos estadounidenses







Ciudadanía a través de los padres







El examen de naturalización







Materiales de estudio para el examen de naturalización





SPAED10477
¿Qué método utiliza mayormente para encontrar información en este sitio? Mecanismo de búsqueda del sitio A,C Drop down, select one S Y Skip Logic Group Method


Barra principal de navegación superior D






Enlaces a las páginas D






Anuncio e íconos de la página principal







Mapa de Sitio D






Utilizó un navegador externo (ej. Google)







Sólo navegando D




SPACQOsl0002835 A Si utilizó la herramienta de búsqueda para encontrar la información, ¿qué tipo de dificultades, si alguna, confrontó? Ninguna
Checkbox, one-up vertical M Y
Search
Experience


Los resultados de búsqueda fueron de ayuda






No recibί suficientes resultados






Los resultados obtenidos fueron demasiado similares/redundantes






Los resultados no se relacionaban a mis términos de búsqueda o mis necesidades






No estaba seguro de qué palabras utilizar en mi búsqueda






La búsqueda necesitó demasiados cambios o especificaciones para obtener los resultados






Otro




SPACQOsl0002837 C ¿Qué términos utilizó en su búsqueda hoy?

Text area, no char limit
Y
Search terms
SPACQOsl0002838 D Si utilizó mecanismos de navegación durante su búsqueda, ¿qué dificultades encontró? Ninguna
Checkbox, one-up vertical M Y
Navigation
Experience


No pude encontrar los enlaces de navegación en la mayorίa de las páginas






Demasiados enlaces u opciones de navegación






Los enlaces no me llevaron a donde esperaba






Tuve dificultades para encontrar información detallada en sus páginas






Tuve dificultades para encontrar información relacionada en sus páginas






La navegación no me fue de ayuda en lo que estaba tratando de lograr






A menudo me sentί perdido y no sabίa en qué lugar del sitio Web me encontraba






Experimenté dificultades técnicas (enlaces que no trabajaban; mensajes de error, etc.)






No pude comenzar o no supe por dónde empezar






Otro




SPAED10478
¿Encontró lo que buscaba hoy?
Drop down, select one S Y Skip Logic Group Find info


Parcialmente B






Todavía buscando B






No A,B




SPAED10479 A Si no pudo conseguir lo que estaba buscando, por favor especifique la información que estaba tratando de encontrar.

Text area, no char limit
N
Info not found
SPACQLiv0006805 B Si no pudo conseguir lo que estaba buscando, ¿que intentará después para satisfacer sus necesidades de servicio? Por favor, sea específico.

Text area, no char limit
N
Next steps
SPACQOsl0002840
¿Para quién está usted buscando información en esta búsqueda? Para mί
Drop down, select one S Y
Behalf


Para un familiar o miembro de la familia







Para un amigo







Para un cliente







Para Novio(a)







Otro





SPACQOsl0002843
¿En qué idioma prefiere leer? Inglés
Drop down, select one S Y OPS Group Reading language


Español





SPAED10480
Por favor, evalúe la consistencia con que este sitio provee la información. ¿Cúan consistente es la calidad de la información en este sitio? No es consistente
Drop down, select one S Y
Consistency


No muy consistente







Algo consistente







Mayormente consistente







Siempre consistente





SPAED10481
Por favor, evalúe la eficiencia con que este sitio provee la información No es eficiente
Drop down, select one S Y
Efficiency


No muy eficiente







Algo eficiente







Mayormente eficiente







Siempre eficiente





SPAED10482
Si pudiese mejorar un aspecto de este sitio, ¿cuál sería?

Text area, no char limit
N
Improvement
SPACQLiv0006806
¿A qué género pertenece? Femenino
Drop down, select one S N
Gender


Masculino







Prefiero no responder





SPACQLiv0006807
Por favor, elija la categorίa a la que corresponda su edad 17 o menor
Drop down, select one S N
Age


18 – 24







25 – 34







35 – 44







45 – 54







55 – 64







65 ó mayor







Prefiero no responder





SPACQLiv0006808
¿Cuál de los siguientes mejor describe su nivel de educación? Escuela elemental
Drop down, select one S N
Education


Escuela intermedia o menos







Estudiante actual de escuela intermedia o escuela superior







No completé la escuela superior







Graduado de escuela superior







Escuela vocacional/instituto profesional







Universidad/graduado de universidad







Algunos estudios post graduados







Master/grado profesional







Grado Doctoral







Prefiero no responder





SPACQLiv0006844
¿Dónde usted vive actualmente? Estados Unidos de América
Drop down, select one S N
Location


Afganistán







Albania







Algeria







Andorra







Angola







Anguila







Antigua y Barbuda







Argentina







Armenia







Australia







Austria







Azerbaiján







Las Bahamas







Bahréin







Bangladesh







Barbados







Bielorrusia







Bélgica







Belize







Benίn







Bermuda







Bhután







Bolivia







Bosnia y Herzegovina







Botswana







Brazil







Brunei







Bulgaria







Burkina Faso







Burma







Burundi







Camboya







Camerún







Canadá







Cabo Verde







República de Africa Central







Chad







Chile







China







Colombia







Islas Cook







Costa Rica







Costa de Marfil







Croacia







Cuba







Chipre







República Checa







República Democrática del Congo







Dinamarca







Yibuti







Dominica







República Dominicana







Timor del Este







Ecuador







Egipto







El Salvador







Guinea Ecuatorial







Eritrea







Estonia







Etiopίa







Fiji







Finlandia







Francia







Gabón







Gambia







Gaza







Georgia







Alemania







Ghana







Grecia







Granada







Guatemala







Guinea







Guinea-Bissau







Guyana







Haitί







Ciudad del Vaticano







Honduras







Hong Kong







Hungrίa







Islandia







India







Indonesia







Irán







Iraq







Irlanda







Israel







Italia







Jamaica







Japón







Jordán







Kazajistán







Kenya







Kiribati







Corea del Norte







Corea de Sur







Kosovo







Kuwait







Kyrgyzstán







Laos







Latvia







Lίbano







Lesotho







Liberia







Libia







Liechtenstein







Lituania







Luxemburgo







Macau







Macedonia







Madagascar







Malawi







Malasia







Maldivias







Mali







Malta







Islas Marshall







Mauritania







Mauricio







México







Micronesia







Moldova







Monaco







Mongolia







Montenegro







Marruecos







Mozambique







Namibia







Nauru







Nepal







Paίses Bajos







Antillas de los Paίses Bajos







Nueva Zelandia







Nicaragua







Nigeria







Nigeria







Noruega







Omán







Pakistán







Palau







Panamá







Papua-Nueva Guinea







Paraguay







Perú







Filipinas







Polonia







Portugal







Qatar







Rumania







Rusia







Ruanda







Samoa







San Marino







Santo Tomás y Prίncipe







Arabia Saudita







Senagal







Serbia







Seychelles







Sierra Leona







Singapur







Eslovaquia







Eslovenia







Islas de Solomon







Somalia







Sur Africa







España







Sri Lanka







San Kitts y Nevis







Santa Lucίa







San Vicente y Las Granadinas







Sudan







Surinam







Swazilandia







Suecia







Suiza







Siria







Taiwan







Tajikistán







Tanzania







Tailandia







Togo







Tonga







Trinidad y Tobago







Tunesia







Turquίa







Turkmenistán







Tuvalu







Uganda







Ucrania







Unión de Emiratos Arabes







Reino Unido







Uruguay







Uzbakistán







Vanatu







Venezuela







Vietnam







Cisjordania







Yemen







Zambia







Zimbawe
















Sheet 11: Custom Qsts SP (4-4-14)

Model Instance Name: red & strike-through: DELETE





USCIS Satisfaction Survey underlined & italicized: RE-ORDER





MID: 9NwMFp0kEp0ZMsZxx0xohQ== pink: ADDITION





Date: 4/4/14 blue + -->: REWORDING















USCIS Satisfaction Survey CUSTOM QUESTION LIST
QID
(Group ID)
Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
SPAED10470
¿Cuán frecuentemente visita usted este sitio? Primera vez
Drop down, select one S Y
Frequency


Diariamente A






Alrededor de una vez a la semana A






Alrededor de una vez al mes A






Cada seis meses o menos A




SPCAS0039175 A Si utilizó versions anteriores de este sitio Web, ¿encuentra que esta versión es mejor, peor o igual que la anterior? Mejoró B Radio button, one-up vertical S Y
Redesign


Empeoró B






Se mantuvo igual B






No había utilizado versiones anteriores





SPCAS0039176 B ¿Cuál es la razón primordial para dicha evaluación? Navegación
Radio button, one-up vertical S Y
Redesign judgment


Calidad del Contenido







Aspecto/apariencia







No encuentro las páginas que utilizo usualmente







Hay enlaces rotos







No tengo preferencia





SPCAS0039177
¿No sigue en las redes sociales)(Facebok, Twitter, Youtube) Si
Radio button, one-up vertical S Y
Social media


No





SPAED10471
¿Qué estatus le define mejor como visitante de este sitio Web? Ciudadano Estadounidense por Nacimiento
Radio button, one-up vertical S Y Skip Logic Group Role


Ciudadano Estadounidense por Naturalización







Residente Permanente (poseedor de Tarjeta Verde)







Residente Condicional







Ciudadano Extranjero







Prometidodo/a (K-1)







Visitante/no imnigrante







Trabajador temporero







Otro (por favor, especifique) A




SPAED10472 A Otro estatus

Text field, <100 char
N
Other role
SPAED10473
¿Qué área del sitio Web estará visitando hoy principalmente? Formularios
Radio button, one-up vertical S Y
Area Visited


Noticias







Ciudadanía







Tarjeta Verde (Residencia Permanente)







Enterese (reworded Recourses)







Familia







Programas Humanitarios







Trabajo en los Estados Unidos







Mapa del Sitio







Acerca de Nosotros







Adopción







Visite los Estados Unidos





SPAED10475
¿Cuál es su razón principal para visitar hoy nuestro sitio Web?

Radio button, one-up vertical S Y Skip Logic Group Primary Reason


Obtener información general antes de presentar mi solicitud







Verificar el estatus de mi caso B






Encontrar información para trabajar en Estados Unidos







Encontar información sobre ciudadanía G






Encontrar información sobre Tarjeta Verde D






Encontrar información acerca del proceso de la Consideración de Acción Diferida para los Llegados en la Infancia







Encontrar información acerca de la Exención por Causal de Presencia Ilegal







Vistar los Estados Unidos







Encontrar formularios F






Descargar formularios F






Verificar tarifas de presentación







Verificar tiempos de trámites







Verificar mi estatus de empleo







Leer comunicados de prensa / alertas recientes







Conocer sobre USCIS







Información de contacto de USCIS







Investigar programs humanitarios y de protección







Buscar información sobre adopción







Utilizar otros servicios







Preguntas y Respuestas







Localizar una oficina de USCIS







Buscar servicios legales







Cambio de dirección en línea







Hacer una cita







Otro, por favor especifique: A




SPAED10476 A Otra razón primordial

Text area, no char limit
N
Other reason
SPACQLiv0006800 B ¿Especίficamente qué trató usted de obtener bajo el estatus de caso? Verificar el estatus de mi caso
Radio button, one-up vertical S N
Case Status


Registrarme a mi cuenta







Registrarme a actualizaciones de caso







Verificar los tiempos de procesamiento







Calcular el ciclo de tiempo de mi caso







Cambiar mi dirección electrónicamente







Petición electrónica (petición de información al USCIS acerca de un caso)







Localizar una oficina







Otro





SPACQLiv0006802 D Especίficamente, ¿qué información sobre la tarjeta verde usted está bucando? Solicitar una tarjeta verde por medio de un familiar
Radio button, one-up vertical M N
Green Card


Solicitar una tarjeta verde por medio de un empleo







Encontrar otras maneras de obtener una tarjeta verde







Investigar los procesos y procedimientos para la tarjeta verde







Encontar las tarifas de radicación







Encontrar formularios que necesito para solicitar mi tarjeta verde







Descargar los formularios que necesito para solicitar mi tarjeta verde







Renovar o reemplazar mi tarjeta verde







Remover las condiciones en mi tarjeta verde







Derechos y responsabilidades de un poseedor de tarjeta verde







Reglas para viajes internacionales como residente permanente







Ayudar a un familiar a convertirse en residente permanente (por ciudadano de los EEUU)







Ayudar a un familiar a convertirse en residente permanente (por residente permanente)







Otro





SPCAS0039222 F Especίficamente, ¿qué formulario usted está bucando? Formularios para ciudadanía y naturalización
Checkbox, one-up vertical M Y
Forms


Formularios para la Tarjeta verde (Green Card)







Formularios para el empleo







Formularios para la familia







Formularios para beneficios humanitarios







Formularios relacionados con la adopción







Tramitación electrónica de mi solicitud







Formularios del Departamento de Estado







Otro





SPCAS0039223 G Especίficamente, ¿qué información sobre ciudadanía y naturalización usted está bucando? Ciudadanía por naturalización
Checkbox, one-up vertical M Y
Citizenship


Cónyuges de ciudadanos estadounidenses







Ciudadanía a través de los padres







El examen de naturalización







Materiales de estudio para el examen de naturalización





SPAED10477
¿Qué método utiliza mayormente para encontrar información en este sitio? Mecanismo de búsqueda del sitio A,C Drop down, select one S Y Skip Logic Group Method


Barra principal de navegación superior D






Enlaces a las páginas D






Anuncio e íconos de la página principal







Mapa de Sitio D






Utilizó un navegador externo (ej. Google)







Sólo navegando D




SPACQOsl0002835 A Si utilizó la herramienta de búsqueda para encontrar la información, ¿qué tipo de dificultades, si alguna, confrontó? Ninguna
Checkbox, one-up vertical M Y
Search
Experience


Los resultados de búsqueda fueron de ayuda






No recibί suficientes resultados






Los resultados obtenidos fueron demasiado similares/redundantes






Los resultados no se relacionaban a mis términos de búsqueda o mis necesidades






No estaba seguro de qué palabras utilizar en mi búsqueda






La búsqueda necesitó demasiados cambios o especificaciones para obtener los resultados






Otro




SPACQOsl0002837 C ¿Qué términos utilizó en su búsqueda hoy?

Text area, no char limit
Y
Search terms
SPACQOsl0002838 D Si utilizó mecanismos de navegación durante su búsqueda, ¿qué dificultades encontró? Ninguna
Checkbox, one-up vertical M Y
Navigation
Experience


No pude encontrar los enlaces de navegación en la mayorίa de las páginas






Demasiados enlaces u opciones de navegación






Los enlaces no me llevaron a donde esperaba






Tuve dificultades para encontrar información detallada en sus páginas






Tuve dificultades para encontrar información relacionada en sus páginas






La navegación no me fue de ayuda en lo que estaba tratando de lograr






A menudo me sentί perdido y no sabίa en qué lugar del sitio Web me encontraba






Experimenté dificultades técnicas (enlaces que no trabajaban; mensajes de error, etc.)






No pude comenzar o no supe por dónde empezar






Otro




SPAED10478
¿Encontró lo que buscaba hoy?
Drop down, select one S Y Skip Logic Group Find info


Parcialmente B






Todavía buscando B






No A,B




SPAED10479 A Si no pudo conseguir lo que estaba buscando, por favor especifique la información que estaba tratando de encontrar.

Text area, no char limit
N
Info not found
SPACQLiv0006805 B Si no pudo conseguir lo que estaba buscando, ¿que intentará después para satisfacer sus necesidades de servicio? Por favor, sea específico.

Text area, no char limit
N
Next steps
SPACQOsl0002840
¿Para quién está usted buscando información en esta búsqueda? Para mί
Drop down, select one S Y
Behalf


Para un familiar o miembro de la familia







Para un amigo







Para un cliente







Para Novio(a)







Otro





SPACQOsl0002843
¿En qué idioma prefiere leer? Inglés
Drop down, select one S Y OPS Group Reading language


Español





SPAED10480
Por favor, evalúe la consistencia con que este sitio provee la información. ¿Cúan consistente es la calidad de la información en este sitio? No es consistente
Drop down, select one S Y
Consistency


No muy consistente







Algo consistente







Mayormente consistente







Siempre consistente





SPAED10481
Por favor, evalúe la eficiencia con que este sitio provee la información No es eficiente
Drop down, select one S Y
Efficiency


No muy eficiente







Algo eficiente







Mayormente eficiente







Siempre eficiente





SPAED10482
Si pudiese mejorar un aspecto de este sitio, ¿cuál sería?

Text area, no char limit
N
Improvement
SPACQLiv0006806
¿A qué género pertenece? Femenino
Drop down, select one S N
Gender


Masculino







Prefiero no responder





SPACQLiv0006807
Por favor, elija la categorίa a la que corresponda su edad 17 o menor
Drop down, select one S N
Age


18 – 24







25 – 34







35 – 44







45 – 54







55 – 64







65 ó mayor







Prefiero no responder





SPACQLiv0006808
¿Cuál de los siguientes mejor describe su nivel de educación? Escuela elemental
Drop down, select one S N
Education


Escuela intermedia o menos







Estudiante actual de escuela intermedia o escuela superior







No completé la escuela superior







Graduado de escuela superior







Escuela vocacional/instituto profesional







Universidad/graduado de universidad







Algunos estudios post graduados







Master/grado profesional







Grado Doctoral







Prefiero no responder





SPACQLiv0006844
¿Dónde usted vive actualmente? Estados Unidos de América
Drop down, select one S N
Location


Afganistán







Albania







Algeria







Andorra







Angola







Anguila







Antigua y Barbuda







Argentina







Armenia







Australia







Austria







Azerbaiján







Las Bahamas







Bahréin







Bangladesh







Barbados







Bielorrusia







Bélgica







Belize







Benίn







Bermuda







Bhután







Bolivia







Bosnia y Herzegovina







Botswana







Brazil







Brunei







Bulgaria







Burkina Faso







Burma







Burundi







Camboya







Camerún







Canadá







Cabo Verde







República de Africa Central







Chad







Chile







China







Colombia







Islas Cook







Costa Rica







Costa de Marfil







Croacia







Cuba







Chipre







República Checa







República Democrática del Congo







Dinamarca







Yibuti







Dominica







República Dominicana







Timor del Este







Ecuador







Egipto







El Salvador







Guinea Ecuatorial







Eritrea







Estonia







Etiopίa







Fiji







Finlandia







Francia







Gabón







Gambia







Gaza







Georgia







Alemania







Ghana







Grecia







Granada







Guatemala







Guinea







Guinea-Bissau







Guyana







Haitί







Ciudad del Vaticano







Honduras







Hong Kong







Hungrίa







Islandia







India







Indonesia







Irán







Iraq







Irlanda







Israel







Italia







Jamaica







Japón







Jordán







Kazajistán







Kenya







Kiribati







Corea del Norte







Corea de Sur







Kosovo







Kuwait







Kyrgyzstán







Laos







Latvia







Lίbano







Lesotho







Liberia







Libia







Liechtenstein







Lituania







Luxemburgo







Macau







Macedonia







Madagascar







Malawi







Malasia







Maldivias







Mali







Malta







Islas Marshall







Mauritania







Mauricio







México







Micronesia







Moldova







Monaco







Mongolia







Montenegro







Marruecos







Mozambique







Namibia







Nauru







Nepal







Paίses Bajos







Antillas de los Paίses Bajos







Nueva Zelandia







Nicaragua







Nigeria







Nigeria







Noruega







Omán







Pakistán







Palau







Panamá







Papua-Nueva Guinea







Paraguay







Perú







Filipinas







Polonia







Portugal







Qatar







Rumania







Rusia







Ruanda







Samoa







San Marino







Santo Tomás y Prίncipe







Arabia Saudita







Senagal







Serbia







Seychelles







Sierra Leona







Singapur







Eslovaquia







Eslovenia







Islas de Solomon







Somalia







Sur Africa







España







Sri Lanka







San Kitts y Nevis







Santa Lucίa







San Vicente y Las Granadinas







Sudan







Surinam







Swazilandia







Suecia







Suiza







Siria







Taiwan







Tajikistán







Tanzania







Tailandia







Togo







Tonga







Trinidad y Tobago







Tunesia







Turquίa







Turkmenistán







Tuvalu







Uganda







Ucrania







Unión de Emiratos Arabes







Reino Unido







Uruguay







Uzbakistán







Vanatu







Venezuela







Vietnam







Cisjordania







Yemen







Zambia







Zimbawe
















Sheet 12: Custom Qsts SP (9-27-13)

Model Instance Name: red & strike-through: DELETE





USCIS Satisfaction Survey underlined & italicized: RE-ORDER





MID: 9NwMFp0kEp0ZMsZxx0xohQ== pink: ADDITION





Date: 9/20/13 blue + -->: REWORDING















USCIS Satisfaction Survey CUSTOM QUESTION LIST
QID
(Group ID)
Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
SPAED10470
¿Cuán frecuentemente visita usted este sitio? Primera vez
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Frequency


Más de una vez al día







Diariamente A






Alrededor de una vez a la semana A






Alrededor de una vez al mes A






Cada seis meses o menos A





A Si utilizó versions anteriores de este sitio Web, ¿encuentra que esta versión es mejor, peor o igual que la anterior? Mejoró B Radio button, one-up vertical S Y
Redesign


Empeoró B






Se mantuvo igual B






No había utilizado versiones anteriores






B ¿Cuál es la razón primordial para dicha evaluación? Navegación
Radio button, one-up vertical S Y
Redesign judgment


Calidad del Contenido







Aspecto/apariencia







No encuentro las páginas que utilizo usualmente







Hay enlaces rotos







No tengo preferencia







¿No sigue en las redes sociales)(Facebok, Twitter, Youtube) Si
Radio button, one-up vertical S Y
Social media


No





SPAED10471
¿Qué estatus le define mejor como visitante de este sitio Web? Ciudadano Estadounidense por Nacimiento
Radio button, one-up vertical S Y Skip Logic Group Role


Ciudadano Estadounidense por Naturalización







Residente Permanente (poseedor de Tarjeta Verde)







Residente Condicional







Ciudadano Extranjero







Refugiado







Asilado







Prometidodo/a (K-1)







Visitante/no imnigrante







Trabajador temporero







Estudiante o visitante de intercambio







Personas en busca de empleo







Empleadores







Abogados







Otro (por favor, especifique) A




SPAED10472 A Otro estatus

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N
Other role
SPAED10473
¿Qué área del sitio Web estará visitando hoy principalmente? Formularios
Radio button, one-up vertical S Y
Area Visited


Noticias







Ciudadanía







Tarjeta Verde (Residencia Permanente)







Enterese (reworded Recourses)







Familia







Programas Humanitarios







Trabajo en los Estados Unidos







Mapa del Sitio







Acerca de Nosotros







Leyes







Adopción







Visite los Estados Unidos







Militares







Otra (por favor, especifique) A




SPAED10474 A Otra área

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N
Other area
SPAED10475
¿Cuál es su razón principal para visitar hoy nuestro sitio Web? Sólo navegando
Radio button, one-up vertical S Y Skip Logic Group Primary Reason


Obtener información general antes de presentar mi solicitud







Verificar el estatus de mi caso B






Encontrar información para trabajar en Estados Unidos







Encontar información sobre ciudadanía G






Encontrar información sobre Tarjeta Verde D






Encontrar información acerca del proceso de la Consideración de Acción Diferida para los Llegados en la Infancia







Encontrar información acerca de la Exención por Causal de Presencia Ilegal







Vistar los Estados Unidos







Encontrar formularios F






Descargar formularios F






Verificar tarifas de presentación







Verificar tiempos de trámites







Verificar mi estatus de empleo







Buscar/investigar las leyes de inmigración







Leer comunicados de prensa / alertas recientes







Conocer sobre USCIS







Información de contacto de USCIS







Encontrar un trabajo en el USCIS







Investigar programs humanitarios y de protección







Buscar información sobre adopción







Utilizar otros servicios







Preguntas y Respuestas







Localizar una oficina de USCIS







Buscar servicios legales







Cambio de dirección en línea







Hacer una cita







Otro, por favor especifique: A




SPAED10476 A Otra razón primordial

Text area, no char limit
N
Other reason
SPACQLiv0006800 B ¿Especίficamente qué trató usted de obtener bajo el estatus de caso? Verificar el estatus de mi caso
Radio button, one-up vertical S N
Case Status


Registrarme a mi cuenta







Registrarme a actualizaciones de caso







Verificar los tiempos de procesamiento







Calcular el ciclo de tiempo de mi caso







Cambiar mi dirección electrónicamente







Petición electrónica (petición de información al USCIS acerca de un caso)







Localizar una oficina







Otro C




SPACQLiv0006801 C Otra función relacionada al estatus de caso

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N
Other case
status task
SPACQLiv0006802 D Especίficamente, ¿qué información sobre la tarjeta verde usted está bucando? Solicitar una tarjeta verde por medio de un familiar
Radio button, one-up vertical M N
Green Card


Solicitar una tarjeta verde por medio de un empleo







Solicitar una tarjeta verde por medio del estatus de refugiado o asilado







Encontrar otras maneras de obtener una tarjeta verde







Investigar los procesos y procedimientos para la tarjeta verde







Encontar las tarifas de radicación







Encontrar formularios que necesito para solicitar mi tarjeta verde







Descargar los formularios que necesito para solicitar mi tarjeta verde







Renovar o reemplazar mi tarjeta verde







Remover las condiciones en mi tarjeta verde







Derechos y responsabilidades de un poseedor de tarjeta verde







Reglas para viajes internacionales como residente permanente







Ayudar a un familiar a convertirse en residente permanente (por ciudadano de los EEUU)







Ayudar a un familiar a convertirse en residente permanente (por residente permanente)







Otro E




SPACQLiv0006804 E Otra información

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N
Other green
card info

F Especίficamente, ¿qué formulario usted está bucando? Formularios para ciudadanía y naturalización
Checkbox, one-up vertical M Y
Forms


Formularios para la Tarjeta verde (Green Card)







Formularios para el empleo







Formularios para la familia







Formularios para beneficios humanitarios







Formularios relacionados con la adopción







Tramitación electrónica de mi solicitud







Formularios del Departamento de Estado







Otro






G Especίficamente, ¿qué información sobre ciudadanía y naturalización usted está bucando? Ciudadanía por naturalización
Checkbox, one-up vertical M Y
Citizenship


Cónyuges de ciudadanos estadounidenses







Ciudadanía a través de los padres







El examen de naturalización







Materiales de estudio para el examen de naturalización





SPAED10477
¿Qué método utiliza mayormente para encontrar información en este sitio? Mecanismo de búsqueda del sitio A,C Drop down, select one S Y Skip Logic Group Method


Barra principal de navegación superior D






Enlaces a las páginas D






Anuncio e íconos de la página principal







Mecanismo "Dónde empezar" A,C






Mapa de Sitio D






Utilizó un navegador externo (ej. Google)







Sólo navegando D




SPACQOsl0002835 A Si utilizó la herramienta de búsqueda para encontrar la información, ¿qué tipo de dificultades, si alguna, confrontó? Ninguna
Checkbox, one-up vertical M Y
Search
Experience


Los resultados de búsqueda fueron de ayuda






Los resultados de búsqueda no fueron de ayuda






Recibί demasiados resultados






No recibί suficientes resultados






No recibί resultados






Los resultados obtenidos fueron demasiado similares/redundantes






Los resultados no se relacionaban a mis términos de búsqueda o mis necesidades






No estaba seguro de qué palabras utilizar en mi búsqueda






La búsqueda necesitó demasiados cambios o especificaciones para obtener los resultados






La búsqueda resultó demasiado lenta






Otro B



SPACQOsl0002836 B Otra dificultad en la búsqueda

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N
Other search diff
SPACQOsl0002837 C ¿Qué términos utilizó en su búsqueda hoy?

Text area, no char limit
Y
Search terms
SPACQOsl0002838 D Si utilizó mecanismos de navegación durante su búsqueda, ¿qué dificultades encontró? Ninguna
Checkbox, one-up vertical M Y
Navigation
Experience


No pude encontrar los enlaces de navegación en la mayorίa de las páginas






Demasiados enlaces u opciones de navegación






Los enlaces no me llevaron a donde esperaba






Tuve dificultades para encontrar información detallada en sus páginas






Tuve dificultades para encontrar información relacionada en sus páginas






La navegación no me fue de ayuda en lo que estaba tratando de lograr






A menudo me sentί perdido y no sabίa en qué lugar del sitio Web me encontraba






Experimenté dificultades técnicas (enlaces que no trabajaban; mensajes de error, etc.)






No pude comenzar o no supe por dónde empezar






No pude navegar de regreso a la información anterior






Otro E



SPACQOsl0002839 E Otra dificultad en la navegación

Text area, no char limit
N
Other navigation diff
SPAED10478
¿Encontró lo que buscaba hoy?
Drop down, select one S Y Skip Logic Group Find info


Parcialmente B






Todavía buscando B






No A,B




SPAED10479 A Si no pudo conseguir lo que estaba buscando, por favor especifique la información que estaba tratando de encontrar.

Text area, no char limit
N
Info not found
SPACQLiv0006805 B Si no pudo conseguir lo que estaba buscando, ¿que intentará después para satisfacer sus necesidades de servicio? Por favor, sea específico.

Text area, no char limit
N
Next steps
SPACQOsl0002840
¿Para quién está usted buscando información en esta búsqueda? Para mί
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Behalf


Para un familiar o miembro de la familia







Para un amigo







Para un cliente







Para Novio(a)







Otro A




SPACQOsl0002841 A A nombre de otro

Text field, <100 char
N
Other behalf
SPACQOsl0002842
¿Cuál es el idioma de su preferencia? Inglés
Drop down, select one S Y OPS Group Speaking language


Español







Otro (por favor, especifique) A




SPACQOsl0002847 A Otro idioma hablado

Text field, <100 char
N
Other speaking
language
SPACQOsl0002843
¿En qué idioma prefiere leer? Inglés
Drop down, select one S Y OPS Group Reading language


Español







Otro (por favor, especifique) A




SPACQOsl0002844 A Otro idioma de lectura

Text field, <100 char
N
Other reading
language
SPACQOsl0002845
¿En qué idioma prefiere buscar la información? Inglés
Drop down, select one S Y OPS Group Language prefer
looking for info


Español






Otro (por favor, especifique) A



SPACQOsl0002846 A Prefiero buscar la información en otro idioma

Text field, <100 char
N
Other language
prefer
SPAED10480
Por favor, evalúe la consistencia con que este sitio provee la información. ¿Cúan consistente es la calidad de la información en este sitio? No es consistente
Drop down, select one S Y
Consistency


No muy consistente







Algo consistente







Mayormente consistente







Siempre consistente





SPAED10481
Por favor, evalúe la eficiencia con que este sitio provee la información No es eficiente
Drop down, select one S Y
Efficiency


No muy eficiente







Algo eficiente







Mayormente eficiente







Siempre eficiente





SPAED10482
Si pudiese mejorar un aspecto de este sitio, ¿cuál sería?

Text area, no char limit
N
Improvement
SPACQLiv0006806
¿A qué género pertenece? Femenino
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Gender


Masculino







Prefiero no responder





SPACQLiv0006807
Por favor, elija la categorίa a la que corresponda su edad 17 o menor
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Age


18 – 24







25 – 34







35 – 44







45 – 54







55 – 64







65 ó mayor







Prefiero no responder





SPACQLiv0006808
¿Cuál de los siguientes mejor describe su nivel de educación? Escuela elemental
Drop down, select one S N
Education


Escuela intermedia o menos







Estudiante actual de escuela intermedia o escuela superior







No completé la escuela superior







Graduado de escuela superior







Escuela vocacional/instituto profesional







Universidad/graduado de universidad







Algunos estudios post graduados







Master/grado profesional







Grado Doctoral







Prefiero no responder







Otro (por favor, especifique) A




SPACQLiv0006809 A Otro nivel de educación, según aplique a su paίs

Text field, <100 char
N
Other education
SPACQLiv0006844
¿Dónde usted vive actualmente? Estados Unidos de América
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Location


Afganistán







Albania







Algeria







Andorra







Angola







Anguila







Antigua y Barbuda







Argentina







Armenia







Australia







Austria







Azerbaiján







Las Bahamas







Bahréin







Bangladesh







Barbados







Bielorrusia







Bélgica







Belize







Benίn







Bermuda







Bhután







Bolivia







Bosnia y Herzegovina







Botswana







Brazil







Brunei







Bulgaria







Burkina Faso







Burma







Burundi







Camboya







Camerún







Canadá







Cabo Verde







República de Africa Central







Chad







Chile







China







Colombia







Islas Cook







Costa Rica







Costa de Marfil







Croacia







Cuba







Chipre







República Checa







República Democrática del Congo







Dinamarca







Yibuti







Dominica







República Dominicana







Timor del Este







Ecuador







Egipto







El Salvador







Guinea Ecuatorial







Eritrea







Estonia







Etiopίa







Fiji







Finlandia







Francia







Gabón







Gambia







Gaza







Georgia







Alemania







Ghana







Grecia







Granada







Guatemala







Guinea







Guinea-Bissau







Guyana







Haitί







Ciudad del Vaticano







Honduras







Hong Kong







Hungrίa







Islandia







India







Indonesia







Irán







Iraq







Irlanda







Israel







Italia







Jamaica







Japón







Jordán







Kazajistán







Kenya







Kiribati







Corea del Norte







Corea de Sur







Kosovo







Kuwait







Kyrgyzstán







Laos







Latvia







Lίbano







Lesotho







Liberia







Libia







Liechtenstein







Lituania







Luxemburgo







Macau







Macedonia







Madagascar







Malawi







Malasia







Maldivias







Mali







Malta







Islas Marshall







Mauritania







Mauricio







México







Micronesia







Moldova







Monaco







Mongolia







Montenegro







Marruecos







Mozambique







Namibia







Nauru







Nepal







Paίses Bajos







Antillas de los Paίses Bajos







Nueva Zelandia







Nicaragua







Nigeria







Nigeria







Noruega







Omán







Pakistán







Palau







Panamá







Papua-Nueva Guinea







Paraguay







Perú







Filipinas







Polonia







Portugal







Qatar







Rumania







Rusia







Ruanda







Samoa







San Marino







Santo Tomás y Prίncipe







Arabia Saudita







Senagal







Serbia







Seychelles







Sierra Leona







Singapur







Eslovaquia







Eslovenia







Islas de Solomon







Somalia







Sur Africa







España







Sri Lanka







San Kitts y Nevis







Santa Lucίa







San Vicente y Las Granadinas







Sudan







Surinam







Swazilandia







Suecia







Suiza







Siria







Taiwan







Tajikistán







Tanzania







Tailandia







Togo







Tonga







Trinidad y Tobago







Tunesia







Turquίa







Turkmenistán







Tuvalu







Uganda







Ucrania







Unión de Emiratos Arabes







Reino Unido







Uruguay







Uzbakistán







Vanatu







Venezuela







Vietnam







Cisjordania







Yemen







Zambia







Zimbawe







Otro (por favor, especifique) A




SPACQLiv0006858 A Otro paίs

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N
Other country
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