822 2014 822 OOT TREAS-CDFI Fund

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2014 822 DOTREAS-CDFI Fund.xlsx

2014 819 DHS USCIS - 2014 841 VA Medical Centers

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Current Model Qsts
Current CQs


Sheet 1: Welcome and Thank You Text

Model Instance Name:






















Model Instance Name:








CDFI Fund







MID: dkdw4BRR9QAgRwFwkxVsYg4C






Date: 6/27/2013






Welcome and Thank You Text













Directions:










This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome and Thank you text shown in the boxes below. Please read comments before using any of the text.









Examples


Welcome Text Example































Welcome Text









Thank you for visiting the CDFI Fund website. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.



























































































Thank You Text Example


















DEFAULT Thank You Text












Thank you for taking our survey - and for helping us serve you better. We appreciate your input!







































































ALTERNATE WEB Thank You Text











Thank you for taking our survey - and for helping us serve you better.

Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit [email protected].




































































































































Sheet 2: Current Model Qsts

Model Instance Name:



CDFI Fund


MID: dkdw4BRR9QAgRwFwkxVsYg4C


Partitioned (Y/N)? Y


Date: 6/27/2013



CDFI Fund
Model questions utilize the ACSI methodology to determine scores and impacts


ELEMENTS (drivers of satisfaction)
CUSTOMER SATISFACTION

FUTURE BEHAVIORS

MQ Label



MQ Label


Site Information (1=Poor, 10=Excellent, Don't Know)
Satisfaction

Return (1=Very Unlikely, 10=Very Likely)
1 Site Information - Thoroughness Please rate the thoroughness of information provided on this site. 16 What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)
19 Return How likely are you to return to this site in the future?
2 Site Information - Understandable Please rate how understandable this site’s information is. 17 How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)


Recommend (1=Very Unlikely, 10=Very Likely)
3 Site Information - Answers Please rate how well the site’s information provides answers to your questions. 18 How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)
20 Recommend How likely are you to recommend this site to someone else?


Site Performance (1=Poor, 10=Excellent, Don't Know)



Primary Resource (1=Very Unlikely, 10=Very Likely)
4 Site Performance - Loading Please rate how quickly pages load on this site.

21 Primary Resource How likely are you to use this site as your primary resource for obtaining information from this agency?
5 Site Performance - Consistency Please rate the consistency of speed from page to page on this site.



Apply (1=Very Unlikely, 10=Very Likely)
6 Site Performance - Errors Please rate the ability to load pages without getting error messages on this site.

22 Apply How likely are you to apply to one of the CDFI Fund's programs after visiting this site?


Functionality (1=Poor, 10=Excellent, Don't Know)




7 Functionality - Usefulness Please rate the usefulness of the website tools (i.e. site index or search) provided on this site.




8 Functionality - Convenient Please rate the convenient placement of the website tools (i.e. site index or search) on this site.




9 Functionality - Variety Please rate the variety of website tools (i.e. site index or search) on this site.






Look and Feel (1=Poor, 10=Excellent, Don't Know)




10 Look and Feel - Appeal Please rate the visual appeal of this site.




11 Look and Feel - Balance Please rate the balance of graphics and text on this site.




12 Look and Feel - Readability Please rate the readability of the pages on this site.






Navigation (1=Poor, 10=Excellent, Don't Know)




13 Navigation - Organized Please rate how well the site is organized.




14 Navigation - Options Please rate the options available for navigating this site.




15 Navigation - Layout Please rate how well the site layout helps you find what you are looking for.






Sheet 3: Current CQs

Model instance name:
red & strike-through: DELETE





CDFI Fund
underlined & italicized: RE-ORDER





MID: dkdw4BRR9QAgRwFwkxVsYg4C
pink: ADDITION





Date: 6/27/2013
blue + -->: REWORDING
















CDFI Fund CUSTOM QUESTION LIST
QID Skip Logic Label Question Text AnswerIDs (DOT) Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
LNH5591
How frequently do you visit the CDFI Fund site? LNH5591A01 First time
Drop down, select one Single Y
Frequency



LNH5591A02 Daily








LNH5591A03 weekly








LNH5591A04 Monthly








LNH5591A05 Every 2 months or less often





LNH5592
Which one best describes your role in visiting the CDFI Fund site today? LNH5592A01 Program applicant or potential applicant
Drop down, select one Single Y Skip Logic Group* Role



LNH5592A02 Program awardee








LNH5592A03 Certification applicant








LNH5592A04 Foundations or other CDFI Funder








LNH5592A05 Community development organization








LNH5592A06 Congressional staff








LNH5592A07 Researcher








LNH5592A08 General public








LNH5592A09 Press/media








LNH5592A10 Other A




LNH5593 A Please specify other role.


Text area, no char limit
N Skip Logic Group* Other role
LNH5594
What area(s) of the CDFI Fund site did you visit today? LNH5594A01 Who We Are (About the CDFI Fund)
Checkbox, one-up vertical Multi Y
Area



LNH5594A02 What We Do (Program Information)








LNH5594A03 Impact We Make (Award History, Reports and Data)








LNH5594A04 News & Events (Announcements and Public Engagements)








LNH5594A05 How to Apply








LNH5594A06 myCDFI Fund





LNH5595
What are the main reasons for your visit today? LNH5595A01 Learn about the CDFI Fund
Checkbox, one-up vertical Multi Y Skip Logic Group* Reasons



LNH5595A02 Find a program A







LNH5595A03 Learn how to apply for a program A







LNH5595A04 Find information for applicants, including application materials and application workshops








LNH5595A05 Find information for awardees








LNH5595A06 Find information for general public/individual seeking a grant/loan








LNH5595A07 Find Capacity Building Initiative trainings








LNH5595A08 View the Capacity Building Initiative Resource Bank








LNH5595A09 Log onto myCDFI Fund








LNH5595A10 Research historical award documents








LNH5595A11 Search the Award Database/view state award reports








LNH5595A12 Find research reports, briefs and impact data








LNH5595A13 Submit a project profile








LNH5595A14 Request a speaker








LNH5595A15 Read the latest news and announcements








LNH5595A16 Read the Message from the Director








LNH5595A17 Learn about the Advisory Board








LNH5595A18 Find contact information for the CDFI Fund








LNH5595A19 Explore careers at the CDFI Fund








LNH5595A20 Find speeches and testimonies








LNH5595A21 Find upcoming public engagements








LNH5595A22 Subscribe to CDFI updates








LNH5595A23 Other B




LNH5596 B Please specify other reason(s) for visiting.


Text area, no char limit
N Skip Logic Group* Other reason
LNH5597 A Please specify the program of interest. LNH5597A01 Bank Enterprise Award Program
Drop down, select one Single Y Skip Logic Group* Program



LNH5597A02 Capacity Building Initiative








LNH5597A03 Capital Magnet Fund Program








LNH5597A04 CDFI Bond Guarantee Program








LNH5597A05 Community Development Financial Institutions Program








LNH5597A06 Financial Education and Counseling Program








LNH5597A07 New Markets Tax Credit Program








LNH5597A08 Native Initiatives, includes the Native American CDFI Assistance Program








LNH5597A09 Certification – Community Development Entity








LNH5597A10 Certification – Community Development Financial Institution








LNH5597A11 Not applicable





LNH5598
Did you find what you were looking for? LNH5598A01 Yes
Radio button, one-up vertical Single Y Skip Logic Group* Find info



LNH5598A02 Partially








LNH5598A03 No A




LNH5599 A If you didn’t find what you were looking for, please specify what you were trying to find.


Text area, no char limit
N Skip Logic Group* No info
LNH5600
What method did you use to find your information today? LNH5600A01 Blue navigation bar A Drop down, select one Single Y Skip Logic Group* Method



LNH5600A02 Links in the page A







LNH5600A03 Yellow navigation buttons A







LNH5600A04 Just browsed the pages A







LNH5600A05 Search








LNH5600A06 Site index





LNH5601 A Please describe your navigation experience on the CDFI Fund site? LNH5601A01 I had no difficulties with navigation today
Radio button, one-up vertical Single N Skip Logic Group* Nav experience



LNH5601A02 Too many links or navigational choices








LNH5601A03 Links did not take me where I expected








LNH5601A04 Could not find the appropriate navigational links on most of your web pages








LNH5601A05 Had difficulty finding detailed information on your web pages








LNH5601A06 Had difficulty finding related information on your web pages








LNH5601A07 Navigation did not support what I was trying to accomplish








LNH5601A08 Would often feel lost, and did not know where I was on your site








LNH5601A09 Had various technical difficulties (links didn't work, received error messages, etc.)








LNH5601A10 Could not navigate back to previous information








LNH5601A11 Other





LNH5602
Did you find the content on the CDFI Fund site useful? LNH5602A01 Very useful
Drop down, select one Single N
Useful



LNH5602A02 Somewhat useful








LNH5602A03 Not very useful








LNH5602A04 Not at all useful








LNH5602A05 Don’t know





LNH5603
Did you find the content on the CDFI Fund site helpful? LNH5603A01 Very helpful
Drop down, select one Single N
Helpful



LNH5603A02 Somewhat helpful








LNH5603A03 Not very helpful








LNH5603A04 Not at all helpful








LNH5603A05 Don’t know





LNH5604
Did you learn something new about CDFI Fund from this visit today? LNH5604A01 I learned many new things
Drop down, select one Single N
Learn



LNH5604A02 I learned a few new things








LNH5604A03 I did not learn anything new at this time








LNH5604A04 Not sure





LNH5605
Which aspect of the CDFI Fund site most improved your understanding of the CDFI Fund?


Text area, no char limit
N
Aspect
LNH5606
If you could make one improvement to the CDFI Fund site, what would it be?


Text area, no char limit
N
Improvement
File Typeapplication/vnd.openxmlformats-officedocument.spreadsheetml.sheet
File Modified0000-00-00
File Created0000-00-00

© 2024 OMB.report | Privacy Policy