822 2014 822 OOT TREAS-CDFI Fund
American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys
2014 822 DOTREAS-CDFI Fund.xlsx
2014 819 DHS USCIS - 2014 841 VA Medical Centers
OMB: 1090-0008
⚠️ Notice: This form may be outdated. More recent filings and information on OMB 1090-0008 can be found here:
Document [xlsx]
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Current Model Qsts
Current CQs
Overview
Welcome and Thank You TextCurrent Model Qsts
Current CQs
Sheet 1: Welcome and Thank You Text
| Model Instance Name: | |||||||||||
| Model Instance Name: | |||||||||||
| CDFI Fund | 
|
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| MID: dkdw4BRR9QAgRwFwkxVsYg4C | |||||||||||
| Date: 6/27/2013 | |||||||||||
| Welcome and Thank You Text | |||||||||||
| Directions: | |||||||||||
| This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome and Thank you text shown in the boxes below. Please read comments before using any of the text. | |||||||||||
| Examples | |||||||||||
| Welcome Text Example | |||||||||||
|
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| Welcome Text | |||||||||||
| Thank you for visiting the CDFI Fund website. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible. |
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| Thank You Text Example | |||||||||||
| DEFAULT Thank You Text | 
|
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| ALTERNATE WEB Thank You Text | |||||||||||
| Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit [email protected]. |
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Sheet 2: Current Model Qsts
| Model Instance Name: | 
|
|||||||
| CDFI Fund | ||||||||
| MID: dkdw4BRR9QAgRwFwkxVsYg4C | ||||||||
| Partitioned (Y/N)? Y | ||||||||
| Date: 6/27/2013 | ||||||||
| CDFI Fund | ||||||||
| Model questions utilize the ACSI methodology to determine scores and impacts | ||||||||
| ELEMENTS (drivers of satisfaction) | CUSTOMER SATISFACTION | FUTURE BEHAVIORS | ||||||
| MQ Label | MQ Label | |||||||
| Site Information (1=Poor, 10=Excellent, Don't Know) | Satisfaction | Return (1=Very Unlikely, 10=Very Likely) | ||||||
| 1 | Site Information - Thoroughness | Please rate the thoroughness of information provided on this site. | 16 | What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied) |
19 | Return | How likely are you to return to this site in the future? | |
| 2 | Site Information - Understandable | Please rate how understandable this site’s information is. | 17 | How well does this site meet your expectations? (1=Falls Short, 10=Exceeds) |
Recommend (1=Very Unlikely, 10=Very Likely) | |||
| 3 | Site Information - Answers | Please rate how well the site’s information provides answers to your questions. | 18 | How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close) |
20 | Recommend | How likely are you to recommend this site to someone else? | |
| Site Performance (1=Poor, 10=Excellent, Don't Know) | Primary Resource (1=Very Unlikely, 10=Very Likely) | |||||||
| 4 | Site Performance - Loading | Please rate how quickly pages load on this site. | 21 | Primary Resource | How likely are you to use this site as your primary resource for obtaining information from this agency? | |||
| 5 | Site Performance - Consistency | Please rate the consistency of speed from page to page on this site. | Apply (1=Very Unlikely, 10=Very Likely) | |||||
| 6 | Site Performance - Errors | Please rate the ability to load pages without getting error messages on this site. | 22 | Apply | How likely are you to apply to one of the CDFI Fund's programs after visiting this site? | |||
| Functionality (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 7 | Functionality - Usefulness | Please rate the usefulness of the website tools (i.e. site index or search) provided on this site. | ||||||
| 8 | Functionality - Convenient | Please rate the convenient placement of the website tools (i.e. site index or search) on this site. | ||||||
| 9 | Functionality - Variety | Please rate the variety of website tools (i.e. site index or search) on this site. | ||||||
| Look and Feel (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 10 | Look and Feel - Appeal | Please rate the visual appeal of this site. | ||||||
| 11 | Look and Feel - Balance | Please rate the balance of graphics and text on this site. | ||||||
| 12 | Look and Feel - Readability | Please rate the readability of the pages on this site. | ||||||
| Navigation (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 13 | Navigation - Organized | Please rate how well the site is organized. | ||||||
| 14 | Navigation - Options | Please rate the options available for navigating this site. | ||||||
| 15 | Navigation - Layout | Please rate how well the site layout helps you find what you are looking for. | ||||||
Sheet 3: Current CQs
| Model instance name: | ||||||||||
| CDFI Fund | underlined & italicized: RE-ORDER | |||||||||
| MID: dkdw4BRR9QAgRwFwkxVsYg4C | pink: ADDITION | |||||||||
| Date: 6/27/2013 | blue + -->: REWORDING | |||||||||
| CDFI Fund CUSTOM QUESTION LIST | ||||||||||
| QID | Skip Logic Label | Question Text | AnswerIDs (DOT) | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Label |
| LNH5591 | How frequently do you visit the CDFI Fund site? | LNH5591A01 | First time | Drop down, select one | Single | Y | Frequency | |||
| LNH5591A02 | Daily | |||||||||
| LNH5591A03 | weekly | |||||||||
| LNH5591A04 | Monthly | |||||||||
| LNH5591A05 | Every 2 months or less often | |||||||||
| LNH5592 | Which one best describes your role in visiting the CDFI Fund site today? | LNH5592A01 | Program applicant or potential applicant | Drop down, select one | Single | Y | Skip Logic Group* | Role | ||
| LNH5592A02 | Program awardee | |||||||||
| LNH5592A03 | Certification applicant | |||||||||
| LNH5592A04 | Foundations or other CDFI Funder | |||||||||
| LNH5592A05 | Community development organization | |||||||||
| LNH5592A06 | Congressional staff | |||||||||
| LNH5592A07 | Researcher | |||||||||
| LNH5592A08 | General public | |||||||||
| LNH5592A09 | Press/media | |||||||||
| LNH5592A10 | Other | A | ||||||||
| LNH5593 | A | Please specify other role. | Text area, no char limit | N | Skip Logic Group* | Other role | ||||
| LNH5594 | What area(s) of the CDFI Fund site did you visit today? | LNH5594A01 | Who We Are (About the CDFI Fund) | Checkbox, one-up vertical | Multi | Y | Area | |||
| LNH5594A02 | What We Do (Program Information) | |||||||||
| LNH5594A03 | Impact We Make (Award History, Reports and Data) | |||||||||
| LNH5594A04 | News & Events (Announcements and Public Engagements) | |||||||||
| LNH5594A05 | How to Apply | |||||||||
| LNH5594A06 | myCDFI Fund | |||||||||
| LNH5595 | What are the main reasons for your visit today? | LNH5595A01 | Learn about the CDFI Fund | Checkbox, one-up vertical | Multi | Y | Skip Logic Group* | Reasons | ||
| LNH5595A02 | Find a program | A | ||||||||
| LNH5595A03 | Learn how to apply for a program | A | ||||||||
| LNH5595A04 | Find information for applicants, including application materials and application workshops | |||||||||
| LNH5595A05 | Find information for awardees | |||||||||
| LNH5595A06 | Find information for general public/individual seeking a grant/loan | |||||||||
| LNH5595A07 | Find Capacity Building Initiative trainings | |||||||||
| LNH5595A08 | View the Capacity Building Initiative Resource Bank | |||||||||
| LNH5595A09 | Log onto myCDFI Fund | |||||||||
| LNH5595A10 | Research historical award documents | |||||||||
| LNH5595A11 | Search the Award Database/view state award reports | |||||||||
| LNH5595A12 | Find research reports, briefs and impact data | |||||||||
| LNH5595A13 | Submit a project profile | |||||||||
| LNH5595A14 | Request a speaker | |||||||||
| LNH5595A15 | Read the latest news and announcements | |||||||||
| LNH5595A16 | Read the Message from the Director | |||||||||
| LNH5595A17 | Learn about the Advisory Board | |||||||||
| LNH5595A18 | Find contact information for the CDFI Fund | |||||||||
| LNH5595A19 | Explore careers at the CDFI Fund | |||||||||
| LNH5595A20 | Find speeches and testimonies | |||||||||
| LNH5595A21 | Find upcoming public engagements | |||||||||
| LNH5595A22 | Subscribe to CDFI updates | |||||||||
| LNH5595A23 | Other | B | ||||||||
| LNH5596 | B | Please specify other reason(s) for visiting. | Text area, no char limit | N | Skip Logic Group* | Other reason | ||||
| LNH5597 | A | Please specify the program of interest. | LNH5597A01 | Bank Enterprise Award Program | Drop down, select one | Single | Y | Skip Logic Group* | Program | |
| LNH5597A02 | Capacity Building Initiative | |||||||||
| LNH5597A03 | Capital Magnet Fund Program | |||||||||
| LNH5597A04 | CDFI Bond Guarantee Program | |||||||||
| LNH5597A05 | Community Development Financial Institutions Program | |||||||||
| LNH5597A06 | Financial Education and Counseling Program | |||||||||
| LNH5597A07 | New Markets Tax Credit Program | |||||||||
| LNH5597A08 | Native Initiatives, includes the Native American CDFI Assistance Program | |||||||||
| LNH5597A09 | Certification – Community Development Entity | |||||||||
| LNH5597A10 | Certification – Community Development Financial Institution | |||||||||
| LNH5597A11 | Not applicable | |||||||||
| LNH5598 | Did you find what you were looking for? | LNH5598A01 | Yes | Radio button, one-up vertical | Single | Y | Skip Logic Group* | Find info | ||
| LNH5598A02 | Partially | |||||||||
| LNH5598A03 | No | A | ||||||||
| LNH5599 | A | If you didn’t find what you were looking for, please specify what you were trying to find. | Text area, no char limit | N | Skip Logic Group* | No info | ||||
| LNH5600 | What method did you use to find your information today? | LNH5600A01 | Blue navigation bar | A | Drop down, select one | Single | Y | Skip Logic Group* | Method | |
| LNH5600A02 | Links in the page | A | ||||||||
| LNH5600A03 | Yellow navigation buttons | A | ||||||||
| LNH5600A04 | Just browsed the pages | A | ||||||||
| LNH5600A05 | Search | |||||||||
| LNH5600A06 | Site index | |||||||||
| LNH5601 | A | Please describe your navigation experience on the CDFI Fund site? | LNH5601A01 | I had no difficulties with navigation today | Radio button, one-up vertical | Single | N | Skip Logic Group* | Nav experience | |
| LNH5601A02 | Too many links or navigational choices | |||||||||
| LNH5601A03 | Links did not take me where I expected | |||||||||
| LNH5601A04 | Could not find the appropriate navigational links on most of your web pages | |||||||||
| LNH5601A05 | Had difficulty finding detailed information on your web pages | |||||||||
| LNH5601A06 | Had difficulty finding related information on your web pages | |||||||||
| LNH5601A07 | Navigation did not support what I was trying to accomplish | |||||||||
| LNH5601A08 | Would often feel lost, and did not know where I was on your site | |||||||||
| LNH5601A09 | Had various technical difficulties (links didn't work, received error messages, etc.) | |||||||||
| LNH5601A10 | Could not navigate back to previous information | |||||||||
| LNH5601A11 | Other | |||||||||
| LNH5602 | Did you find the content on the CDFI Fund site useful? | LNH5602A01 | Very useful | Drop down, select one | Single | N | Useful | |||
| LNH5602A02 | Somewhat useful | |||||||||
| LNH5602A03 | Not very useful | |||||||||
| LNH5602A04 | Not at all useful | |||||||||
| LNH5602A05 | Don’t know | |||||||||
| LNH5603 | Did you find the content on the CDFI Fund site helpful? | LNH5603A01 | Very helpful | Drop down, select one | Single | N | Helpful | |||
| LNH5603A02 | Somewhat helpful | |||||||||
| LNH5603A03 | Not very helpful | |||||||||
| LNH5603A04 | Not at all helpful | |||||||||
| LNH5603A05 | Don’t know | |||||||||
| LNH5604 | Did you learn something new about CDFI Fund from this visit today? | LNH5604A01 | I learned many new things | Drop down, select one | Single | N | Learn | |||
| LNH5604A02 | I learned a few new things | |||||||||
| LNH5604A03 | I did not learn anything new at this time | |||||||||
| LNH5604A04 | Not sure | |||||||||
| LNH5605 | Which aspect of the CDFI Fund site most improved your understanding of the CDFI Fund? | Text area, no char limit | N | Aspect | ||||||
| LNH5606 | If you could make one improvement to the CDFI Fund site, what would it be? | Text area, no char limit | N | Improvement | ||||||
| File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |
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