827 2014 827 NLM Main

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2014 827 NLM Main.xlsx

2014 819 DHS USCIS - 2014 841 VA Medical Centers

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Current Model Qsts
Current Custom Qsts
Custom Qsts (2-5-13)
Custom Qsts (12-27-12)
Custom Qsts (1-13-12)
Custom Qsts (1-10-12)
Custom Qsts (5-31-11)
Custom Qsts 5-27-11
Custom Qsts 1-5-11
Custom Qsts 12-8-10


Sheet 1: Current Model Qsts

Model Instance Name:




Fill-in Measure Name NLM Main Site



MID: Q757XRdMwdAg+3i9eYOTfg==



Date: 12/1/2010


\
Model questions utilize the ACSI methodology to determine scores and impacts

ELEMENTS (drivers of satisfaction)
CUSTOMER SATISFACTION
FUTURE BEHAVIORS







Content (1=Poor, 10=Excellent, Don't Know)
Satisfaction
Return (1=Very Unlikely, 10=Very Likely)
1 Please rate the accuracy of information on this site. 23 What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)
26 How likely are you to return to this site?
2 Please rate the quality of information on this site. 24 How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)

Recommend (1=Very Unlikely, 10=Very Likely)
3 Please rate the freshness of content on this site. 25 How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)
27 How likely are you to recommend this site to someone else?

Functionality (1=Poor, 10=Excellent, Don't Know)


Primary Resource (1=Very Unlikely, 10=Very Likely)
4 Please rate the usefulness of the information provided on this site.


How likely are you to use this site as your primary resource?
5 Please rate the convenience of the information on this site.



6 Please rate the ability to accomplish what you wanted to on this site.




Look and Feel (1=Poor, 10=Excellent, Don't Know)



7 Please rate the ease of reading this site.



8 Please rate the clarity of site organization.

9 Please rate the clean layout of this site.

Navigation (1=Poor, 10=Excellent, Don't Know)
10 Please rate the degree to which the number of steps to get where you want is acceptable.
11 Please rate the ability to find information you want on this site.



12 Please rate the clarity of site map or directory.



13 Please rate the ease of navigation on this site.




Privacy (1=Poor, 10=Excellent, Don't Know)



14 Please rate the ability to limit sharing of your personal information on this site.



15 Please rate the amount of personal information you are asked to submit on this site.



16 Please rate the site's commitment to protecting your personal information.




Search (1=Poor, 10=Excellent, Don't Know)



17 Please rate the relevance of search results on this site.



18 Please rate the organization of search results on this site.



19 Please rate how well the search results help you decide what to select.




Please rate how well the search feature helps you to narrow the results to find what you want.



20 Site Performance (1=Poor, 10=Excellent, Don't Know)



21 Please rate how quickly pages load on this site.



22 Please rate the consistency of speed from page to page on this site.




Please rate the ability to load pages without getting error messages on this site.





Sheet 2: Current Custom Qsts

#REF!

red & strike-through: DELETE






NLM Main Site

underlined & italicized: RE-ORDER






Q757XRdMwdAg+3i9eYOTfg==

pink: ADDITION






Date: 3/1/2008 blue + -->: REWORDING

















NLM Main Site CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
3639
What best describes your role in visiting the National Library of Medicine's website today? Health Care Provider A Radio button, one-up vertical S Y Skip Logic Group Role



Researcher/Scientist









Librarian or information Professional



Randomize




College/Graduate Student









Educator









Patient with a specific disease or condition









Family or friend of patient









General health consumer









Health Care Administrator









Publisher/Editor









News Reporter, Media Person









Web developer or designer









The National Library of Medicine Staff









Secondary Student (grades 7-12)









Artist (general)









Other, please specify: B


Anchor Answer Choice

ACQOsl0002880 B What other role best describes you today?

Text area, no char limit S N
Other Role
ACQOsl0002881 A What type of health care provider? Allied health professional
Drop down, select one S Y Skip Logic Group




Dentist









Nurse (RN/LPN)









Pharmacist









Physician Assistant/Nurse practitioner









Physician, primary care









Physician, specialist









Psychologist









Social Worker









Other health professional, please specify: C





ACQOsl0002882 C What other type of health professional best describes you?

Text area, no char limit S N Skip Logic Group Other Health Care Provider
235
How frequently do you visit this site? First time
Drop down, select one S Y
Frequency of Visit



More than once a day









Daily









About once a week









About once a month









Every 6 months or less






ACQWro0010212
What specific information were you looking for when you came to the NLM site today?

Text area, no char limit S N
Specific Info Seeking
ACQOsl0002883
What National Library of Medicine tool(s) did you use today? (select all that apply) PubMed/MEDLINE
Checkbox, one-up vertical M Y Skip Logic Group NLM Tools Used



MeSH



Randomize




UMLS









ClinicalTrials.gov









MedlinePlus









TOXNET









DOCLINE









Images from the History of Medicine









LocatorPlus/NLM Catalog









None of these



Anchor Answer Choice




Other, please specify: A


Anchor Answer Choice

ACQOsl0002884 A What other NLM tools did you use today?

Text area, no char limit
N Skip Logic Group Other NLM Tools Used
ACQOsl0002885
What other resources did you use today? (select all that apply) Consumer health areas such as MedlinePlus
Checkbox, one-up vertical M Y Skip Logic Group Resources Used



Tutorials/Training



Randomize




Funding opportunities (grants, contracts, etc.)









History of medicine resources









Visible Human Project









Biotechnology and genetics resources









Toxicology or environmental health resources









Information about other medical libraries and the National Library of Medicine's National Network of Libraries of Medicine









Health policy/Public health resources









None of these



Anchor Answer Choice




Other, please specify: A


Anchor Answer Choice

ACQOsl0002886 A What other resources did you use not mentioned above?

Text area, no char limit S N Skip Logic Group Other Resources Used
MIR00016
Did you find what you were looking for? Yes
Radio button, one-up vertical S Y
Found Information



No









Partially






AG00163
Did you use the NLM Web site search box to find something on the NLM Main site during your visit today? Yes A Radio button, one-up vertical S Y
Used Search Box



No









Unsure






ACQOsl0002890 A Please describe your experience with search: No problems
Radio button, one-up vertical S Y Skip Logic Group Search Experience



Too many results









Not enough results









Irrelevant results









Other, please specify: B





ACQOsl0002891 B What other experience did you have with search?

Text area, no char limit
N Skip Logic Group Other Search Experience
AG00165
How would you improve www.nlm.nih.gov?

Text area, no char limit
N
Improvements
ACQOsl0002892
In the last three months, have you done any of the following (select all that apply)? Bookmark or tag websites (using social bookmarking sites as Digg or Del.icio.us)
Checkbox, one-up vertical M Y Skip Logic Group Social Media



Browse Web sites using my mobile phone / device B, D, E








Listen to podcasts or audio on a Web site









Participate in Facebook









Participate in Twitter









Receive/send text messages using my mobile phone / device









Sign up for email updates from a website









Use personalized web pages (such as iGoogle or My Yahoo!)









Watch videos on a Web site









None of these



Anchor Answer Choice




Other, please specify: A


Anchor Answer Choice

ACQOsl0002893 A What other social media

Text area, no char limit
N Skip Logic Group Other Social Media
ACQCol0005463 B What device were you using? (select all that apply) Blackberry
Checkbox, one-up vertical M Y Skip Logic Group Device Used



Android









iPad









iPhone









iPod Touch









Kindle Fire









Other, please specify: C


Skip Logic Group

ACQCol0005457 C What other device were you using?

Text area, no char limit
N Skip Logic Group Other Device Used
ACQCol0005478 D If NLM Main were to offer mobile content, which would you prefer? Mobile site (example - m.XXX.gov)
Radio button, one-up vertical S Y Skip Logic Group Mobile Content Preference



Downloadable Application (example - iPhone application, Android application, Blackberry application)









Not Sure









I am not interested in mobile content






ACQCol0005479 E What information already available from NLM would you find most useful to have on your mobile device?

Text area, no char limit S N Skip Logic Group Useful Moible Info
ACQWro0010210
How do you describe your ethnicity? Hispanic
Radio button, one-up vertical S N
Ethnicity



Non-Hispanic






ACQWro0010211
How do you describe your race? American Indian or Alaska Native
Radio button, one-up vertical S N
Race



Asian or Pacific Islander









African American or Black









White









Other













































































































































































































Sheet 3: Custom Qsts (2-5-13)

#REF!

red & strike-through: DELETE






NLM Main Site

underlined & italicized: RE-ORDER






Q757XRdMwdAg+3i9eYOTfg==

pink: ADDITION






Date: 3/1/2008 blue + -->: REWORDING

















NLM Main Site CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
3639
What best describes your role in visiting the National Library of Medicine's website today? Health Care Provider A Radio button, one-up vertical S Y Skip Logic Group Role



Researcher/Scientist









Librarian or information Professional T


Randomize




College/Graduate Student









Educator









Patient with a specific disease or condition









Family or friend of patient









General health consumer









Health Care Administrator









Publisher/Editor









News Reporter, Media Person









Web developer or designer









The National Library of Medicine Staff









Secondary Student (grades 7-12)









Artist (general)









Other, please specify: B


Anchor Answer Choice


T What online tools or resources would you like NLM to focus on at this year’s Medical Library Association Annual Meeting?

Text area, no char limit
N Skip Logic Group MLA Annual Meeting
ACQOsl0002880 B What other role best describes you today?

Text area, no char limit S N
Other Role
ACQOsl0002881 A What type of health care provider? Allied health professional
Drop down, select one S Y Skip Logic Group




Dentist









Nurse (RN/LPN)









Pharmacist









Physician Assistant/Nurse practitioner









Physician, primary care









Physician, specialist









Psychologist









Social Worker









Other health professional, please specify: C





ACQOsl0002882 C What other type of health professional best describes you?

Text area, no char limit S N Skip Logic Group Other Health Care Provider
235
How frequently do you visit this site? First time
Drop down, select one S Y
Frequency of Visit



More than once a day









Daily









About once a week









About once a month









Every 6 months or less






ACQWro0010212
What specific information were you looking for when you came to the NLM site today?

Text area, no char limit S N
Specific Info Seeking
ACQOsl0002883
What National Library of Medicine tool(s) did you use today? (select all that apply) PubMed/MEDLINE
Checkbox, one-up vertical M Y Skip Logic Group NLM Tools Used



MeSH



Randomize




UMLS









ClinicalTrials.gov









MedlinePlus









TOXNET









DOCLINE









Images from the History of Medicine









LocatorPlus/NLM Catalog









None of these



Anchor Answer Choice




Other, please specify: A


Anchor Answer Choice

ACQOsl0002884 A What other NLM tools did you use today?

Text area, no char limit
N Skip Logic Group Other NLM Tools Used
ACQOsl0002885
What other resources did you use today? (select all that apply) Consumer health areas such as MedlinePlus
Checkbox, one-up vertical M Y Skip Logic Group Resources Used



Tutorials/Training



Randomize




Funding opportunities (grants, contracts, etc.)









History of medicine resources









Visible Human Project









Biotechnology and genetics resources









Toxicology or environmental health resources









Information about other medical libraries and the National Library of Medicine's National Network of Libraries of Medicine









Health policy/Public health resources









None of these



Anchor Answer Choice




Other, please specify: A


Anchor Answer Choice

ACQOsl0002886 A What other resources did you use not mentioned above?

Text area, no char limit S N Skip Logic Group Other Resources Used
MIR00016
Did you find what you were looking for? Yes
Radio button, one-up vertical S Y
Found Information



No









Partially






AG00163
Did you use the NLM Web site search box to find something on the NLM Main site during your visit today? Yes A Radio button, one-up vertical S Y
Used Search Box



No









Unsure






ACQOsl0002890 A Please describe your experience with search: No problems
Radio button, one-up vertical S Y Skip Logic Group Search Experience



Too many results









Not enough results









Irrelevant results









Other, please specify: B





ACQOsl0002891 B What other experience did you have with search?

Text area, no char limit
N Skip Logic Group Other Search Experience
AG00165
How would you improve www.nlm.nih.gov?

Text area, no char limit
N
Improvements
ACQOsl0002892
In the last three months, have you done any of the following (select all that apply)? Bookmark or tag websites (using social bookmarking sites as Digg or Del.icio.us)
Checkbox, one-up vertical M Y Skip Logic Group Social Media



Browse Web sites using my mobile phone / device B, D, E








Listen to podcasts or audio on a Web site









Participate in Facebook









Participate in Twitter









Receive/send text messages using my mobile phone / device









Sign up for email updates from a website









Use personalized web pages (such as iGoogle or My Yahoo!)









Watch videos on a Web site









None of these



Anchor Answer Choice




Other, please specify: A


Anchor Answer Choice

ACQOsl0002893 A What other social media

Text area, no char limit
N Skip Logic Group Other Social Media
ACQCol0005463 B What device were you using? (select all that apply) Blackberry
Checkbox, one-up vertical M Y Skip Logic Group Device Used



Android









iPad









iPhone









iPod Touch









Kindle Fire









Other, please specify: C


Skip Logic Group

ACQCol0005457 C What other device were you using?

Text area, no char limit
N Skip Logic Group Other Device Used
ACQCol0005478 D If NLM Main were to offer mobile content, which would you prefer? Mobile site (example - m.XXX.gov)
Radio button, one-up vertical S Y Skip Logic Group Mobile Content Preference



Downloadable Application (example - iPhone application, Android application, Blackberry application)









Not Sure









I am not interested in mobile content






ACQCol0005479 E What information already available from NLM would you find most useful to have on your mobile device?

Text area, no char limit S N Skip Logic Group Useful Moible Info
ACQWro0010210
How do you describe your ethnicity? Hispanic
Radio button, one-up vertical S N
Ethnicity



Non-Hispanic






ACQWro0010211
How do you describe your race? American Indian or Alaska Native
Radio button, one-up vertical S N
Race



Asian or Pacific Islander









African American or Black









White









Other













































































































































































































Sheet 4: Custom Qsts (12-27-12)

#REF!

red & strike-through: DELETE






NLM Main Site

underlined & italicized: RE-ORDER






Q757XRdMwdAg+3i9eYOTfg==

pink: ADDITION






Date: 3/1/2008 blue + -->: REWORDING

















NLM Main Site CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
3639
What best describes your role in visiting the National Library of Medicine's website today? Health Care Provider A Radio button, one-up vertical S Y Skip Logic Group Role



Researcher/Scientist









Librarian or information Professional



Randomize




College/Graduate Student









Educator









Patient with a specific disease or condition









Family or friend of patient









General health consumer









Health Care Administrator









Publisher/Editor









News Reporter, Media Person









Web developer or designer









The National Library of Medicine Staff









Secondary Student (grades 7-12)









Artist (general)









Other, please specify: B


Anchor Answer Choice

ACQOsl0002880 B What other role best describes you today?

Text area, no char limit S N
Other Role
ACQOsl0002881 A What type of health care provider? Allied health professional
Drop down, select one S Y Skip Logic Group




Dentist









Nurse (RN/LPN)









Pharmacist









Physician Assistant/Nurse practitioner









Physician, primary care









Physician, specialist









Psychologist









Social Worker









Other health professional, please specify: C





ACQOsl0002882 C What other type of health professional best describes you?

Text area, no char limit S N Skip Logic Group Other Health Care Provider
235
How frequently do you visit this site? First time
Drop down, select one S Y
Frequency of Visit



More than once a day









Daily









About once a week









About once a month









Every 6 months or less






ACQWro0010212
What specific information were you looking for when you came to the NLM site today?

Text area, no char limit S N
Specific Info Seeking
ACQOsl0002883
What National Library of Medicine tool(s) did you use today? (select all that apply) PubMed/MEDLINE
Checkbox, one-up vertical M Y Skip Logic Group NLM Tools Used



MeSH



Randomize




UMLS









ClinicalTrials.gov









MedlinePlus









TOXNET









DOCLINE









Images from the History of Medicine









LocatorPlus/NLM Catalog









None of these



Anchor Answer Choice




Other, please specify: A


Anchor Answer Choice

ACQOsl0002884 A What other NLM tools did you use today?

Text area, no char limit
N Skip Logic Group Other NLM Tools Used
ACQOsl0002885
What other resources did you use today? (select all that apply) Consumer health areas such as MedlinePlus
Checkbox, one-up vertical M Y Skip Logic Group Resources Used



Tutorials/Training



Randomize




Funding opportunities (grants, contracts, etc.)









History of medicine resources









Visible Human Project









Biotechnology and genetics resources









Toxicology or environmental health resources









Information about other medical libraries and the National Library of Medicine's National Network of Libraries of Medicine









Health policy/Public health resources









None of these



Anchor Answer Choice




Other, please specify: A


Anchor Answer Choice

ACQOsl0002886 A What other resources did you use not mentioned above?

Text area, no char limit S N Skip Logic Group Other Resources Used
MIR00016
Did you find what you were looking for? Yes
Radio button, one-up vertical S Y
Found Information



No









Partially






AG00163
Did you use the NLM Web site search box to find something on the NLM Main site during your visit today? Yes A Radio button, one-up vertical S Y
Used Search Box



No









Unsure






ACQOsl0002890 A Please describe your experience with search: No problems
Radio button, one-up vertical S Y Skip Logic Group Search Experience



Too many results









Not enough results









Irrelevant results









Other, please specify: B





ACQOsl0002891 B What other experience did you have with search?

Text area, no char limit
N Skip Logic Group Other Search Experience
AG00165
How would you improve www.nlm.nih.gov?

Text area, no char limit
N
Improvements
ACQOsl0002892
In the last three months, have you done any of the following (select all that apply)? Bookmark or tag websites (using social bookmarking sites as Digg or Del.icio.us)
Checkbox, one-up vertical M Y Skip Logic Group Social Media



Browse Web sites using my mobile phone / device B, D, E








Listen to podcasts or audio on a Web site









Participate in Facebook









Participate in Twitter









Receive/send text messages using my mobile phone / device









Sign up for email updates from a website









Use personalized web pages (such as iGoogle or My Yahoo!)









Watch videos on a Web site









None of these



Anchor Answer Choice




Other, please specify: A


Anchor Answer Choice

ACQOsl0002893 A What other social media

Text area, no char limit
N Skip Logic Group Other Social Media
ACQCol0005463 B What device were you using? (select all that apply) Blackberry
Checkbox, one-up vertical M Y Skip Logic Group Device Used



Android









iPad









iPhone









iPod Touch









Kindle Fire









Other, please specify: C


Skip Logic Group

ACQCol0005457 C What other device were you using?

Text area, no char limit
N Skip Logic Group Other Device Used
ACQCol0005478 D If NLM Main were to offer mobile content, which would you prefer? Mobile site (example - m.XXX.gov)
Radio button, one-up vertical S Y Skip Logic Group Mobile Content Preference



Downloadable Application (example - iPhone application, Android application, Blackberry application)









Not Sure









I am not interested in mobile content






ACQCol0005479 E What information already available from NLM would you find most useful to have on your mobile device?

Text area, no char limit S N Skip Logic Group Useful Moible Info
ACQWro0010210
How do you describe your ethnicity? Hispanic
Radio button, one-up vertical S N
Ethnicity



Non-Hispanic






ACQWro0010211
How do you describe your race? American Indian or Alaska Native
Radio button, one-up vertical S N
Race



Asian or Pacific Islander









African American or Black









White









Other













































































































































































































Sheet 5: Custom Qsts (1-13-12)

#REF!


red & strike-through: DELETE






NLM Main Site


underlined & italicized: RE-ORDER






Q757XRdMwdAg+3i9eYOTfg==


pink: ADDITION






Date: 3/1/2008
blue + -->: REWORDING


















NLM Main Site CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer IDs (DOT ONLY) Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
3639
What best describes your role in visiting the National Library of Medicine's website today?
Health Care Provider A Radio button, one-up vertical S Y Skip Logic Group Role




Researcher/Scientist










Librarian or information Professional



Randomize





College/Graduate Student










Educator










Patient with a specific disease or condition










Family or friend of patient










General health consumer










Health Care Administrator










Publisher/Editor










News Reporter, Media Person










Web developer or designer










The National Library of Medicine Staff










Secondary Student (grades 7-12)










Artist (general)










Other, please specify: B


Anchor Answer Choice

ACQOsl0002880 B What other role best describes you today?


Text area, no char limit
N
Other Role
ACQOsl0002881 A What type of health care provider? ACQOsl0002881A01 Allied health professional
Drop down, select one S Y Skip Logic Group




ACQOsl0002881A02 Dentist









ACQOsl0002881A03 Nurse (RN/LPN)










Pharmacist









ACQOsl0002881A04 Physician Assistant/Nurse practitioner









ACQOsl0002881A05 Physician, primary care









ACQOsl0002881A06 Physician, specialist









ACQOsl0002881A07 Psychologist









ACQOsl0002881A08 Social Worker









ACQOsl0002881A09 Other health professional, please specify: C





ACQOsl0002882 C What other type of health professional best describes you?


Text area, no char limit
N Skip Logic Group Other Health Care Provider
235
How frequently do you visit this site?
First time
Drop down, select one
Y
Frequency of Visit




More than once a day










Daily










About once a week










About once a month










Every 6 months or less






ACQWro0010212
What specific information were you looking for when you came to the NLM site today?


Text area, no char limit
N
Specific Info Seeking
ACQOsl0002883
What National Library of Medicine tool(s) did you use today? (select all that apply) ACQOsl0002883A01 PubMed/MEDLINE
Checkbox, one-up vertical M Y Skip Logic Group NLM Tools Used



ACQOsl0002883A02 MeSH



Randomize




ACQOsl0002883A03 UMLS









ACQOsl0002883A04 ClinicalTrials.gov









ACQOsl0002883A05 MedlinePlus









ACQOsl0002883A06 TOXNET









ACQOsl0002883A07 Images from the History of Medicine









ACQOsl0002883A08 LocatorPlus









ACQOsl0002883A09 None of these



Anchor Answer Choice




ACQOsl0002883A10 Other, please specify: A


Anchor Answer Choice

ACQOsl0002884 A What other NLM tools did you use today?


Text area, no char limit
N Skip Logic Group Other NLM Tools Used
ACQOsl0002885
What other resources did you use today? (select all that apply) ACQOsl0002885A01 Consumer health areas such as MedlinePlus
Checkbox, one-up vertical M Y Skip Logic Group Resources Used



ACQOsl0002885A02 Tutorials/Training



Randomize




ACQOsl0002885A03 Funding opportunities (grants, contracts, etc.)









ACQOsl0002885A04 History of medicine resources









ACQOsl0002885A05 Visible Human Project









ACQOsl0002885A06 Biotechnology and genetics resources









ACQOsl0002885A07 Toxicology or environmental health resources









ACQOsl0002885A08 Information about other medical libraries and the National Library of Medicine's National Network of Libraries of Medicine









ACQOsl0002885A09 None of these



Anchor Answer Choice




ACQOsl0002885A10 Other, please specify: A


Anchor Answer Choice

ACQOsl0002886 A What other resources did you use not mentioned above?


Text area, no char limit
N Skip Logic Group Other Resources Used
MIR00016
Did you find what you were looking for?
Yes
Radio button, one-up vertical S Y
Found Information




No










Partially






AG00163
Did you use the NLM Web site search box to find something on the NLM Main site during your visit today?
Yes A Radio button, one-up vertical S Y
Used Search Box




No










Unsure






ACQOsl0002890 A Please describe your experience with search: ACQOsl0002890A01 No problems
Radio button, one-up vertical S Y Skip Logic Group Search Experience



ACQOsl0002890A02 Too many results









ACQOsl0002890A03 Not enough results









ACQOsl0002890A04 Irrelevant results









ACQOsl0002890A05 Other, please specify: B





ACQOsl0002891 B What other experience did you have with search?


Text area, no char limit
N Skip Logic Group Other Search Experience
AG00165
How would you improve www.nlm.nih.gov?


Text area, no char limit
N
Improvements
ACQOsl0002892
In the last three months, have you done any of the following (select all that apply)? ACQOsl0002892A01 Bookmark or tag websites (using social bookmarking sites as Digg or Del.icio.us)
Checkbox, one-up vertical M Y Skip Logic Group Social Media



ACQOsl0002892A02 Browse Web sites using my mobile phone / device B, D, E








ACQOsl0002892A03 Listen to podcasts or audio on a Web site









ACQOsl0002892A04 Participate in Facebook









ACQOsl0002892A05 Participate in Twitter









ACQOsl0002892A06 Receive/send text messages using my mobile phone / device









ACQOsl0002892A07 Sign up for email updates from a website









ACQOsl0002892A08 Use personalized web pages (such as iGoogle or My Yahoo!)









ACQOsl0002892A09 Watch videos on a Web site









ACQOsl0002892A10 None of these



Anchor Answer Choice




ACQOsl0002892A11 Other, please specify: A


Anchor Answer Choice

ACQOsl0002893 A What other social media


Text area, no char limit
N Skip Logic Group Other Social Media
ACQCol0005463 B What device were you using? (select all that apply) ACQCol0005463A01 Blackberry
Checkbox, one-up vertical M Y Skip Logic Group Device Used



ACQCol0005463A02 Android









ACQCol0005463A03 iPad









ACQCol0005463A04 iPhone









ACQCol0005463A05 iPod Touch










Kindle Fire









ACQCol0005463A06 Other, please specify: C


Skip Logic Group

ACQCol0005457 C What other device were you using?


Text area, no char limit
N Skip Logic Group Other Device Used
ACQCol0005478 D If NLM Main were to offer mobile content, which would you prefer? ACQCol0005478A01 Mobile site (example - m.XXX.gov)
Radio button, one-up vertical S Y Skip Logic Group Mobile Content Preference



ACQCol0005478A02 Downloadable Application (example - iPhone application, Android application, Blackberry application)









ACQCol0005478A03 Not Sure









ACQCol0005478A04 I am not interested in mobile content






ACQCol0005479 E What information already available from NLM would you find most useful to have on your mobile device?


Text area, no char limit S N Skip Logic Group Useful Moible Info
ACQWro0010210
How do you describe your ethnicity? ACQWro0010210A01 Hispanic
Radio button, one-up vertical S N
Ethnicity



ACQWro0010210A02 Non-Hispanic






ACQWro0010211
How do you describe your race?
American Indian or Alaska Native
Radio button, one-up vertical S N
Race




Asian or Pacific Islander










African American or Black










White










Other































































































































































































































Sheet 6: Custom Qsts (1-10-12)

#REF!

red & strike-through: DELETE






NLM Main Site

underlined & italicized: RE-ORDER






Q757XRdMwdAg+3i9eYOTfg==

pink: ADDITION






Date: 3/1/2008 blue + -->: REWORDING

















NLM Main Site CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
3639
What best describes your role in visiting the National Library of Medicine's website today? Health Care Provider A Radio button, one-up vertical S Y Skip Logic Group Role



Researcher/Scientist









Librarian or information Professional



Randomize




College/Graduate Student









Educator









Patient with a specific disease or condition









Family or friend of patient









General health consumer









Health Care Administrator









Publisher/Editor









News Reporter, Media Person









Web developer or designer









The National Library of Medicine Staff









Secondary Student (grades 7-12)









Artist (general)









Other, please specify: B


Anchor Answer Choice

ACQOsl0002880 B What other role best describes you today?

Text area, no char limit
N
Other Role
ACQOsl0002881 A What type of health care provider? Allied health professional
Drop down, select one S Y Skip Logic Group




Dentist









Nurse (RN/LPN)









Pharmicist









Physician Assistant/Nurse practitioner









Physician, primary care









Physician, specialist









Psychologist









Social Worker









Other health professional, please specify: C





ACQOsl0002882 C What other type of health professional best describes you?

Text area, no char limit
N Skip Logic Group Other Health Care Provider
235
How frequently do you visit this site? First time
Drop down, select one
Y
Frequency of Visit



More than once a day









Daily









About once a week









About once a month









Every 6 months or less






4207
How did you learn of NLM's Web site? Web search engine (Google, Bing, etc.)
Checkbox, one-up vertical M Y Randomize How Learn About Site



Social networking link (Facebook, Twitter)









Link from NIH Web site









Link from another Web site









Library









Newspaper or magazine article









Health organization or association (hospital, clinic, AMA, etc.)









Physician, nurse, pharmacist, or other health provider









Family member or friend









TV/radio









School









Don't know



Anchor Answer Choice



What specific information were you looking for when you came to the NLM site today?

Text area, no char limit
N
Specific Info Seeking
ACQOsl0002883
What National Library of Medicine tool(s) did you use today? (select all that apply) PubMed/MEDLINE
Checkbox, one-up vertical M Y Skip Logic Group NLM Tools Used



MeSH



Randomize




UMLS









ClinicalTrials.gov









MedlinePlus









TOXNET









Images from the History of Medicine









LocatorPlus









None of these



Anchor Answer Choice




Other, please specify: A


Anchor Answer Choice

ACQOsl0002884 A What other NLM tools did you use today?

Text area, no char limit
N Skip Logic Group Other NLM Tools Used
ACQOsl0002885
What other resources did you use today? (select all that apply) Consumer health areas such as MedlinePlus
Checkbox, one-up vertical M Y Skip Logic Group Resources Used



Tutorials/Training



Randomize




Funding opportunities (grants, contracts, etc.)









History of medicine resources









Visible Human Project









Biotechnology and genetics resources









Toxicology or environmental health resources









Information about other medical libraries and the National Library of Medicine's National Network of Libraries of Medicine









None of these



Anchor Answer Choice




Other, please specify: A


Anchor Answer Choice

ACQOsl0002886 A What other resources did you use not mentioned above?

Text area, no char limit
N Skip Logic Group Other Resources Used
MIR00016
Did you find what you were looking for? Yes
Radio button, one-up vertical S Y
Found Information



No A








Partially A





ACQOsl0002887 A If you selected partially or no, what were you looking for?

Text area, no char limit
N Skip Logic Group Information Seeking
ACQOsl0002888
What best describes the result of your visit? Sought further information from a library
Radio button, one-up vertical S Y Skip Logic Group Result of Visit



Discussed the results with a doctor









Improved understanding of a disease, condition, diagnosis, or treatment



Randomize




Altered exercise or eating habits









Made a decision about treatment options









Made a doctor's appointment for self or another









Discussed a disease, condition, diagnosis, or treatment with family member of friend









Switched from one medicine or prescription drug to another









Conducted further research on a disease, condition, diagnosis, or treatment









Used information for a project or presentation









Gave information to someone else









Nothing specific happened



Anchor Answer Choice




Other, please specify: A


Anchor Answer Choice

ACQOsl0002889 A What did you do as a result of your visit?

Text area, no char limit
N Skip Logic Group Other, Result of Visit
AG00163
Did you use the NLM Web site search box to find something on the NLM Main site during your visit today? Yes A Radio button, one-up vertical S Y
Used Search Box



No









Unsure






ACQOsl0002890 A Please describe your experience with search: No problems
Radio button, one-up vertical S Y Skip Logic Group Search Experience



Too many results









Not enough results









Irrelevant results









Other, please specify: B





ACQOsl0002891 B What other experience did you have with search?

Text area, no char limit
N Skip Logic Group Other Search Experience
AG00165
How would you improve www.nlm.nih.gov?

Text area, no char limit
N
Improvements
ACQOsl0002892
In the last three months, have you done any of the following (select all that apply)? Bookmark or tag websites (using social bookmarking sites as Digg or Del.icio.us)
Checkbox, one-up vertical M Y Skip Logic Group Social Media



Browse Web sites using my mobile phone / device B, D, E








Listen to podcasts or audio on a Web site









Participate in Facebook









Participate in Twitter









Receive/send text messages using my mobile phone / device









Sign up for email updates from a website









Use personalized web pages (such as iGoogle or My Yahoo!)









Watch videos on a Web site









None of these



Anchor Answer Choice




Other, please specify: A


Anchor Answer Choice

ACQOsl0002893 A What other social media

Text area, no char limit
N Skip Logic Group Other Social Media
ACQCol0005463 B What device were you using? (select all that apply) Blackberry
Checkbox, one-up vertical M Y Skip Logic Group Device Used



Android









iPad









iPhone









iPod Touch









Kindle Fire









Other, please specify: C


Skip Logic Group

ACQCol0005457 C What other device were you using?

Text area, no char limit
N Skip Logic Group Other Device Used
ACQCol0005478 D If NLM Main were to offer mobile content, which would you prefer? Mobile site (example - m.XXX.gov)
Radio button, one-up vertical S Y Skip Logic Group Mobile Content Preference



Downloadable Application (example - iPhone application, Android application, Blackberry application)









Not Sure









I am not interested in mobile content






ACQCol0005479 E What information already available from NLM would you find most useful to have on your mobile device?

Text area, no char limit S N Skip Logic Group Useful Moible Info
C3371
How do you describe your ethnicity? Hispanic
Radio button, one-up vertical S N
Ethnicity



Non-Hispanic






C3370
How do you describe your race? American Indian or Alaska Native
Radio button, one-up vertical S N
Race



Asian or Pacific Islander









African American or Black









White









Other













































































































































































































Sheet 7: Custom Qsts (5-31-11)

#REF!

red & strike-through: DELETE






NLM Main Site

underlined & italicized: RE-ORDER






Q757XRdMwdAg+3i9eYOTfg==

pink: ADDITION






Date: 3/1/2008 blue + -->: REWORDING

















NLM Main Site CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
3639
What best describes your role in visiting the National Library of Medicine's website today? Health Care Provider A Radio button, one-up vertical S Y Skip Logic Group Role



Researcher/Scientist









Librarian or information Professional



Randomize




College/Graduate Student









Educator









Patient with a specific disease or condition









Family or friend of patient









General health consumer









Health Care Administrator









Publisher/Editor









News Reporter, Media Person









Web developer or designer









The National Library of Medicine Staff









Secondary Student (grades 7-12)









Artist (general)









Other, please specify: B


Anchor Answer Choice

ACQOsl0002880 B What other role best describes you today?

Text area, no char limit
N
Other Role
ACQOsl0002881 A What type of health care provider? Allied health professional
Drop down, select one S Y Skip Logic Group




Dentist









Nurse (RN/LPN)









Physician Assistant/Nurse practitioner









Physician, primary care









Physician, specialist









Psychologist









Social Worker









Other health professional, please specify: C





ACQOsl0002882 C What other type of health professional best describes you?

Text area, no char limit
N Skip Logic Group Other Health Care Provider
235
How frequently do you visit this site? First time
Drop down, select one
Y
Frequency of Visit



More than once a day









Daily









About once a week









About once a month









Every 6 months or less






4207
How did you learn of NLM's Web site? Web search engine (Google, Bing, etc.)
Checkbox, one-up vertical M Y Randomize How Learn About Site



Social networking link (Facebook, Twitter)









Link from NIH Web site









Link from another Web site









Library









Newspaper or magazine article









Health organization or association (hospital, clinic, AMA, etc.)









Physician, nurse, pharmacist, or other health provider









Family member or friend









TV/radio









School









Don't know



Anchor Answer Choice

ACQOsl0002883
What National Library of Medicine tool(s) did you use today? (select all that apply) PubMed/MEDLINE
Checkbox, one-up vertical M Y Skip Logic Group NLM Tools Used



MeSH



Randomize




UMLS









ClinicalTrials.gov









MedlinePlus









TOXNET









Images from the History of Medicine









LocatorPlus









None of these



Anchor Answer Choice




Other, please specify: A


Anchor Answer Choice

ACQOsl0002884 A What other NLM tools did you use today?

Text area, no char limit
N Skip Logic Group Other NLM Tools Used
ACQOsl0002885
What other resources did you use today? (select all that apply) Consumer health areas such as MedlinePlus
Checkbox, one-up vertical M Y Skip Logic Group Resources Used



Tutorials/Training



Randomize




Funding opportunities (grants, contracts, etc.)









History of medicine resources









Visible Human Project









Biotechnology and genetics resources









Toxicology or environmental health resources









Information about other medical libraries and the National Library of Medicine's National Network of Libraries of Medicine









None of these



Anchor Answer Choice




Other, please specify: A


Anchor Answer Choice

ACQOsl0002886 A What other resources did you use not mentioned above?

Text area, no char limit
N Skip Logic Group Other Resources Used
MIR00016
Did you find what you were looking for? Yes
Radio button, one-up vertical S Y Skip Logic Group Found Information



No A








Partially A





ACQOsl0002887 A If you selected partially or no, what were you looking for?

Text area, no char limit
N Skip Logic Group Information Seeking
ACQOsl0002888
What best describes the result of your visit? Sought further information from a library
Radio button, one-up vertical S Y Skip Logic Group Result of Visit



Discussed the results with a doctor









Improved understanding of a disease, condition, diagnosis, or treatment



Randomize




Altered exercise or eating habits









Made a decision about treatment options









Made a doctor's appointment for self or another









Discussed a disease, condition, diagnosis, or treatment with family member of friend









Switched from one medicine or prescription drug to another









Conducted further research on a disease, condition, diagnosis, or treatment









Used information for a project or presentation









Gave information to someone else









Nothing specific happened



Anchor Answer Choice




Other, please specify: A


Anchor Answer Choice

ACQOsl0002889 A What did you do as a result of your visit?

Text area, no char limit
N Skip Logic Group Other, Result of Visit
AG00163
Did you use the search box to find something on this Web site during your visit today? Yes A Radio button, one-up vertical S Y
Used Search Box



No









Unsure






ACQOsl0002890 A Please describe your experience with search: No problems
Radio button, one-up vertical S Y Skip Logic Group Search Experience



Too many results



Randomize




Not enough results









Irrelevant results









Other, please specify: B





ACQOsl0002891 B What other experience did you have with search?

Text area, no char limit
N Skip Logic Group Other Search Experience
AG00165
How would you improve www.nlm.nih.gov?

Text area, no char limit
N
Improvements
ACQOsl0002892
In the last three months, have you done any of the following (select all that apply)? Bookmark or tag websites (using social bookmarking sites as Digg or Del.icio.us)



Skip Logic Group Social Media



Browse Web sites using my mobile phone / device B








Listen to podcasts or audio on a Web site









Participate in Facebook









Participate in Twitter









Receive/send text messages using my mobile phone / device B








Sign up for email updates from a website









Use personalized web pages (such as iGoogle or My Yahoo!)









Watch videos on a Web site









None of these



Anchor Answer Choice




Other, please specify: A


Anchor Answer Choice

ACQOsl0002893 A What other social media

Text area, no char limit
N Skip Logic Group Other Social Media
ACQCol0005463 B What device were you using? (select all that apply) Blackberry
Checkbox, one-up vertical M Y Skip Logic Group Device Used



Droid









iPad









iPhone









iPod Touch









Other C


Skip Logic Group

ACQCol0005457 C What other device were you using?

Text field, <100 char
N Skip Logic Group Other Device Used
ACQCol0005478
If NLM Main were to offer mobile content, which would you prefer? Mobile site (example - m.XXX.gov)
Radio button, one-up vertical S Y
Mobile Content Preference



Downloadable Application (example - iPhone application, Android application, Blackberry application)









Not Sure









I am not interested in mobile content






ACQCol0005479
What information already available from NLM would you find most useful to have on your mobile device?

Text area, no char limit S N
Useful Moible Info































































































































































































































































































Sheet 8: Custom Qsts 5-27-11

#REF!

red & strike-through: DELETE






NLM Main Site

underlined & italicized: RE-ORDER






Q757XRdMwdAg+3i9eYOTfg==

pink: ADDITION






Date: 3/1/2008 blue + -->: REWORDING

















NLM Main Site CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
3639
What best describes your role in visiting the National Library of Medicine's website today? Health Care Provider A Radio button, one-up vertical S Y Skip Logic Group Role



Researcher/Scientist









Librarian or information Professional



Randomize




College/Graduate Student









Educator









Patient with a specific disease or condition









Family or friend of patient









General health consumer









Health Care Administrator









Publisher/Editor









News Reporter, Media Person









Web developer or designer









The National Library of Medicine Staff









Secondary Student (grades 7-12)









Artist (general)









Other, please specify: B


Anchor Answer Choice

ACQOsl0002880 B What other role best describes you today?

Text area, no char limit
N
Other Role
ACQOsl0002881 A What type of health care provider? Allied health professional
Drop down, select one S Y Skip Logic Group




Dentist









Nurse (RN/LPN)









Physician Assistant/Nurse practitioner









Physician, primary care









Physician, specialist









Psychologist









Social Worker









Other health professional, please specify: C





ACQOsl0002882 C What other type of health professional best describes you?

Text area, no char limit
N Skip Logic Group Other Health Care Provider
235
How frequently do you visit this site? First time
Drop down, select one
Y
Frequency of Visit



More than once a day









Daily









About once a week









About once a month









Every 6 months or less






4207
How did you learn of NLM's Web site? Web search engine (Google, Bing, etc.)
Checkbox, one-up vertical M Y Randomize How Learn About Site



Social networking link (Facebook, Twitter)









Link from NIH Web site









Link from another Web site









Library









Newspaper or magazine article









Health organization or association (hospital, clinic, AMA, etc.)









Physician, nurse, pharmacist, or other health provider









Family member or friend









TV/radio









School









Don't know



Anchor Answer Choice

ACQOsl0002883
What National Library of Medicine tool(s) did you use today? (select all that apply) PubMed/MEDLINE
Checkbox, one-up vertical M Y Skip Logic Group NLM Tools Used



MeSH



Randomize




UMLS









ClinicalTrials.gov









MedlinePlus









TOXNET









Images from the History of Medicine









LocatorPlus









None of these



Anchor Answer Choice




Other, please specify: A


Anchor Answer Choice

ACQOsl0002884 A What other NLM tools did you use today?

Text area, no char limit
N Skip Logic Group Other NLM Tools Used
ACQOsl0002885
What other resources did you use today? (select all that apply) Consumer health areas such as MedlinePlus
Checkbox, one-up vertical M Y Skip Logic Group Resources Used



Tutorials/Training



Randomize




Funding opportunities (grants, contracts, etc.)









History of medicine resources









Visible Human Project









Biotechnology and genetics resources









Toxicology or environmental health resources









Information about other medical libraries and the National Library of Medicine's National Network of Libraries of Medicine









None of these



Anchor Answer Choice




Other, please specify: A


Anchor Answer Choice

ACQOsl0002886 A What other resources did you use not mentioned above?

Text area, no char limit
N Skip Logic Group Other Resources Used
MIR00016
Did you find what you were looking for? Yes
Radio button, one-up vertical S Y Skip Logic Group Found Information



No A








Partially A





ACQOsl0002887 A If you selected partially or no, what were you looking for?

Text area, no char limit
N Skip Logic Group Information Seeking
ACQOsl0002888
What best describes the result of your visit? Sought further information from a library
Radio button, one-up vertical S Y Skip Logic Group Result of Visit



Discussed the results with a doctor









Improved understanding of a disease, condition, diagnosis, or treatment



Randomize




Altered exercise or eating habits









Made a decision about treatment options









Made a doctor's appointment for self or another









Discussed a disease, condition, diagnosis, or treatment with family member of friend









Switched from one medicine or prescription drug to another









Conducted further research on a disease, condition, diagnosis, or treatment









Used information for a project or presentation









Gave information to someone else









Nothing specific happened



Anchor Answer Choice




Other, please specify: A


Anchor Answer Choice

ACQOsl0002889 A What did you do as a result of your visit?

Text area, no char limit
N Skip Logic Group Other, Result of Visit
AG00163
Did you use the search box to find something on this Web site during your visit today? Yes A Radio button, one-up vertical S Y
Used Search Box



No









Unsure






ACQOsl0002890 A Please describe your experience with search: No problems
Radio button, one-up vertical S Y Skip Logic Group Search Experience



Too many results



Randomize




Not enough results









Irrelevant results









Other, please specify: B





ACQOsl0002891 B What other experience did you have with search?

Text area, no char limit
N Skip Logic Group Other Search Experience
AG00165
How would you improve www.nlm.nih.gov?

Text area, no char limit
N
Improvements
ACQOsl0002892
In the last three months, have you done any of the following (select all that apply)? Bookmark or tag websites (using social bookmarking sites as Digg or Del.icio.us)



Skip Logic Group Social Media



Browse Web sites using my mobile phone / device









Listen to podcasts or audio on a Web site









Participate in Facebook









Participate in Twitter









Receive/send text messages using my mobile phone / device B








Sign up for email updates from a website









Use personalized web pages (such as iGoogle or My Yahoo!)









Watch videos on a Web site









None of these



Anchor Answer Choice




Other, please specify: A


Anchor Answer Choice

ACQOsl0002893 A What other social media

Text area, no char limit
N Skip Logic Group Other Social Media

B What device were you using? (select all that apply) Blackberry
Checkbox, one-up vertical M Y Skip Logic Group Device Used



Droid









iPad









iPhone









iPod Touch









Other C


Skip Logic Group


C What other device were you using?

Text field, <100 char
N Skip Logic Group Other Device Used


If NLM Main were to offer mobile content, which would you prefer? Mobile site (example - m.XXX.gov)
Radio button, one-up vertical S Y
Mobile Content Preference



Downloadable Application (example - iPhone application, Android application, Blackberry application









Not Sure









I am not interested in mobile content








What information already available from NLM would you find most useful to have on your mobile device?

Text area, no char limit S N
Useful Moible Info































































































































































































































































































Sheet 9: Custom Qsts 1-5-11

#REF!

red & strike-through: DELETE






NLM Main Site

underlined & italicized: RE-ORDER






Q757XRdMwdAg+3i9eYOTfg==

pink: ADDITION






Date: 3/1/2008 blue + -->: REWORDING

















NLM Main Site CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
3639
What best describes your role in visiting the National Library of Medicine's website today? Health Care Provider A Radio button, one-up vertical S Y Skip Logic Group Role



Researcher/Scientist









Librarian or information Professional



Randomize




College/Graduate Student









Educator









Patient with a specific disease or condition









Family or friend of patient









General health consumer









Health Care Administrator









Publisher/Editor









News Reporter, Media Person









Web developer or designer









The National Library of Medicine Staff









Secondary Student (grades 7-12)









Artist (general)









Other, please specify: B


Anchor Answer Choice

ACQOsl0002880 B What other role best describes you today?

Text area, no char limit
N
Other Role
ACQOsl0002881 A What type of health care provider? Allied health professional
Drop down, select one S Y Skip Logic Group




Dentist









Nurse (RN/LPN)









Physician Assistant/Nurse practitioner









Physician, primary care









Physician, specialist









Psychologist









Social Worker









Other health professional, please specify: C





ACQOsl0002882 C What other type of health professional best describes you?

Text area, no char limit
N Skip Logic Group Other Health Care Provider
235
How frequently do you visit this site? First time
Drop down, select one
Y
Frequency of Visit



More than once a day









Daily









About once a week









About once a month









Every 6 months or less






4207
How did you learn of NLM's Web site? Web search engine (Google, Bing, etc.)
Checkbox, one-up vertical M Y Randomize How Learn About Site



Social networking link (Facebook, Twitter)









Link from NIH Web site









Link from another Web site









Library









Newspaper or magazine article









Health organization or association (hospital, clinic, AMA, etc.)









Physician, nurse, pharmacist, or other health provider









Family member or friend









TV/radio









School









Don't know



Anchor Answer Choice

ACQOsl0002883
What National Library of Medicine tool(s) did you use today? (select all that apply) PubMed/MEDLINE
Checkbox, one-up vertical M Y Skip Logic Group NLM Tools Used



MeSH



Randomize




UMLS









ClinicalTrials.gov









MedlinePlus









TOXNET









Images from the History of Medicine









LocatorPlus









None of these



Anchor Answer Choice




Other, please specify: A


Anchor Answer Choice

ACQOsl0002884 A What other NLM tools did you use today?

Text area, no char limit
N Skip Logic Group Other NLM Tools Used
ACQOsl0002885
What other resources did you use today? (select all that apply) Consumer health areas such as MedlinePlus
Checkbox, one-up vertical M Y Skip Logic Group Resources Used



Tutorials/Training



Randomize




Funding opportunities (grants, contracts, etc.)









History of medicine resources









Visible Human Project









Biotechnology and genetics resources









Toxicology or environmental health resources









Information about other medical libraries and the National Library of Medicine's National Network of Libraries of Medicine









None of these



Anchor Answer Choice




Other, please specify: A


Anchor Answer Choice

ACQOsl0002886 A What other resources did you use not mentioned above?

Text area, no char limit
N Skip Logic Group Other Resources Used
MIR00016
Did you find what you were looking for? Yes
Radio button, one-up vertical S Y Skip Logic Group Found Information



No A








Partially A





ACQOsl0002887 A If you selected partially or no, what were you looking for?

Text area, no char limit
N Skip Logic Group Information Seeking
ACQOsl0002888
What best describes the result of your visit? Sought further information from a library
Radio button, one-up vertical S Y Skip Logic Group Result of Visit



Discussed the results with a doctor









Improved understanding of a disease, condition, diagnosis, or treatment



Randomize




Altered exercise or eating habits









Made a decision about treatment options









Made a doctor's appointment for self or another









Discussed a disease, condition, diagnosis, or treatment with family member of friend









Switched from one medicine or prescription drug to another









Conducted further research on a disease, condition, diagnosis, or treatment









Used information for a project or presentation









Gave information to someone else









Nothing specific happened



Anchor Answer Choice




Other, please specify: A


Anchor Answer Choice

ACQOsl0002889 A What did you do as a result of your visit?

Text area, no char limit
N Skip Logic Group Other, Result of Visit
AG00163
Did you use the search box to find something on this Web site during your visit today? Yes A Radio button, one-up vertical S Y
Used Search Box



No









Unsure






ACQOsl0002890 A Please describe your experience with search: No problems
Radio button, one-up vertical S Y Skip Logic Group Search Experience



Too many results



Randomize




Not enough results









Irrelevant results









Other, please specify: B





ACQOsl0002891 B What other experience did you have with search?

Text area, no char limit
N Skip Logic Group Other Search Experience
AG00165
How would you improve www.nlm.nih.gov?

Text area, no char limit
N
Improvements
ACQOsl0002892
In the last three months, have you done any of the following (select all that apply)? Bookmark or tag websites (using social bookmarking sites as Digg or Del.icio.us)



Skip Logic Group Social Media



Browse Web sites using my mobile phone / device









Listen to podcasts or audio on a Web site









Participate in Facebook









Participate in Twitter









Receive/send text messages using my mobile phone / device









Sign up for email updates from a website









Use personalized web pages (such as iGoogle or My Yahoo!)









Watch videos on a Web site









None of these



Anchor Answer Choice




Other, please specify: A


Anchor Answer Choice

ACQOsl0002893 A What other social media

Text area, no char limit
N Skip Logic Group Other Social Media











3638
What best describes the result of your visit? Sought further information from a library









Discussed the results with a doctor









Improved understanding of a disease, condition, diagnosis, or treatment









Altered exercise or eating habits









Made a decision about treatment options









Made a doctor's appointment for self or another









Discussed a disease, condition, diagnosis, or treatment with family member of friend









Switched from one medicine or prescription drug to another









Conducted further research on a disease, condition, diagnosis, or treatment









Used information for a project or presentation









Gave information to someone else









Nothing specific happened









Other, please specify:












































































































































































































































































































































































































































































































































Sheet 10: Custom Qsts 12-8-10

#REF!

red & strike-through: DELETE






NLM Main Site

underlined & italicized: RE-ORDER






Q757XRdMwdAg+3i9eYOTfg==

pink: ADDITION






Date: 3/1/2008 blue + -->: REWORDING

















NLM Main Site CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
3639
What best describes your role in visiting the National Library of Medicine's website today? Health Care Provider A Radio button, one-up vertical S Y Skip Logic Group Role



Researcher/Scientist









Librarian or information Professional



Randomize




College/Graduate Student









Educator









Patient with a specific disease or condition









Family or friend of patient









General health consumer









Health Care Administrator









Publisher/Editor









News Reporter, Media Person









Web developer or designer









The National Library of Medicine Staff









Secondary Student (grades 7-12)









Artist (general)









Other, please specify: B


Anchor Answer Choice

ACQOsl0002880 B What other role best describes you today?

Text area, no char limit
N
Other Role
ACQOsl0002881 A What type of health care provider? Allied health professional
Drop down, select one S Y Skip Logic Group




Dentist









Nurse (RN/LPN)









Physician Assistant/Nurse practitioner









Physician, primary care









Physician, specialist









Psychologist









Social Worker









Other health professional, please specify: C





ACQOsl0002882 C What other type of health professional best describes you?

Text area, no char limit
N Skip Logic Group Other Health Care Provider
235
How frequently do you visit this site? First time
Drop down, select one
Y
Frequency of Visit



More than once a day









Daily









About once a week









About once a month









Every 6 months or less






4207
How did you learn of NLM's Web site? Web search engine such as Google, Bing, etc.)
Checkbox, one-up vertical M Y Randomize How Learn About Site



Social networking link (Facebook, Twitter)









Link from NIH Web site









Link from another Web site









Library









Newspaper or magazine article









Health organization or association (hospital, clinic, AMA, etc.)









Physician, nurse, pharmacist, or other health provider









Family member or friend









TV/radio









School









Don't know



Anchor Answer Choice

ACQOsl0002883
What National Library of Medicine tool(s) did you use today? (select all that apply) PubMed/MEDLINE
Checkbox, one-up vertical M Y Skip Logic Group NLM Tools Used



MeSH



Randomize




UMLS









ClinicalTrials.gov









MedlinePlus









TOXNET









Images from the History of Medicine









LocatorPlus









None of these



Anchor Answer Choice




Other, please specify: A


Anchor Answer Choice

ACQOsl0002884 A What other NLM tools did you use today?

Text area, no char limit
N Skip Logic Group Other NLM Tools Used
ACQOsl0002885
What other resources did you use today? (select all that apply) Consumer health areas such as MedlinePlus
Checkbox, one-up vertical M Y Skip Logic Group Resources Used



Tutorials/Training



Randomize




Funding opportunities (grants, contracts, etc.)









History of medicine resources









Visible Human Project









Biotechnology and genetics resources









Toxicology or environmental health resources









Information about other medical libraries and the National Library of Medicine's National Network of Libraries of Medicine









None of these



Anchor Answer Choice




Other, please specify: A


Anchor Answer Choice

ACQOsl0002886 A What other resources did you use not mentioned above?

Text area, no char limit
N Skip Logic Group Other Resources Used
MIR00016
Did you find what you were looking for? Yes
Radio button, one-up vertical S Y Skip Logic Group Found Information



No A








Partially A





ACQOsl0002887 A If you selected partially or no, what were you looking for?

Text area, no char limit
N Skip Logic Group Information Seeking
3674
What best describes the result of your visit? Sought further information from a library
Radio button, one-up vertical S Y Skip Logic Group Result of Visit



Discussed the results with a doctor









Improved understanding of a disease, condition, diagnosis, or treatment



Randomize




Altered exercise or eating habits









Made a decision about treatment options









Made a doctor's appointment for self or another









Discussed a disease, condition, diagnosis, or treatment with family member of friend









Switched from one medicine or prescription drug to another









Conducted further research on a disease, condition, diagnosis, or treatment









Used information for a project or presentation









Gave information to someone else









Nothing specific happened



Anchor Answer Choice




Other, please specify: A


Anchor Answer Choice

ACQOsl0002888
What best describes the result of your visit? Sought further information from a library
Radio button, one-up vertical S Y Skip Logic Group Result of Visit



Discussed the results with a doctor









Improved understanding of a disease, condition, diagnosis, or treatment



Randomize




Altered exercise or eating habits









Made a decision about treatment options









Made a doctor's appointment for self or another









Discussed a disease, condition, diagnosis, or treatment with family member of friend









Switched from one medicine or prescription drug to another









Conducted further research on a disease, condition, diagnosis, or treatment









Used information for a project or presentation









Gave information to someone else









Nothing specific happened



Anchor Answer Choice




Other, please specify: A


Anchor Answer Choice

ACQOsl0002889 A What did you do as a result of your visit?

Text area, no char limit
N Skip Logic Group Other, Result of Visit
MIR00103
How do you like to find information on a web site?


S






Using search









Follow the links on the site









Both (search and navigate)









No preference






AG00163
Did you use the search box to find something on this Web site during your visit today? Yes A Radio button, one-up vertical S Y
Used Search Box



No









Unsure






ACQOsl0002890 A Please describe your experience with search: No problems
Radio button, one-up vertical S Y Skip Logic Group Search Experience



Too many results



Randomize




Not enough results









Irrelevant results









Other, please specify: B





ACQOsl0002891 B What other experience did you have with search?

Text area, no char limit
N Skip Logic Group Other Search Experience
5879
If you used the search box: Did the top results answer your question? Yes









No









Did not use the search box

















AG00164
If you used the search box: Did you use the "Collections" links to the left of the search results?










Yes









No









Did Not Use Search Box






AG00165
How would you improve www.nlm.nih.gov?

Text area, no char limit
N
Improvements
ACQOsl0002892
In the last three months, have you done any of the following (select all that apply)? Bookmark or tag websites (using social bookmarking sites as Digg or Del.icio.us)



Skip Logic Group Social Media



Browse Web sites using my mobile phone / device









Listen to podcasts or audio on a Web site









Participate in Facebook









Participate in Twitter









Receive/send text messages using my mobile phone / device









Sign up for email updates from a website









Use personalized web pages (such as iGoogle or My Yahoo!)









Watch videos on a Web site









None of these



Anchor Answer Choice




Other, please specify: A


Anchor Answer Choice

ACQOsl0002893 A What other social media

Text area, no char limit
N Skip Logic Group Other Social Media
2304
What is your gender? Female









Male




Gender
113
Please select the category that includes your age. 24 and under









25 - 34




Age



35 - 44









45 - 54









55 - 59









60 - 64









65 - 69









70 - 74









75 - 84









85 - 94









95 or over
















































































































































































































































































































































































































































































































































































































































































































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