839 2014 839 State ECA Alumni

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Overview

Model Qsts (11-5-13)
Custom Qsts Current
Custom Qsts (3-13-14)
Custom Qsts (11-15-13)

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Sheet 1: Model Qsts (11-5-13)

Model Instance Name:
Dept of State Alumni v2
MID: N8pMMBlYNsAgEQI8AQ8QRw4C
Date: 11/04/2013
Dept of State Alumni v2 MODEL QUESTION LIST
Model questions utilize the ACSI methodology to determine scores and impacts
		CUSTOMER SATISFACTION			FUTURE BEHAVIORS
		Satisfaction			Return (1=Very Unlikely, 10=Very Likely)
1	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	4	Return	How likely are you to return to this site?
2	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
3	Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	5	Recommend	How likely are you to recommend this site to someone else?
	Current text
	Thank you for visiting the International Exchange Alumni website. You have been randomly selected to take part in this brief 12 question survey. The survey is being conducted by ForeSee Results on behalf of the U.S. Department of State, Bureau of Educational and Cultural Affairs (ECA). Your opinions are important to us so please take just a few minutes to answer these questions. We will use the information to continue making changes to the website and enhancing our service to you. All results are strictly confidential.
	Modified text
	Thank you for visiting the International Exchange Alumni website. You have been randomly selected to take part in this brief 12 question survey. The survey is being conducted by ForeSee Results on behalf of the U.S. Department of State, Bureau of Educational and Cultural Affairs (ECA). Your answers can help us change the website and improve our service to alumni around the world. So please take just a few minutes to answer these questions. All results are strictly confidential.

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Sheet 2: Custom Qsts Current

Model Instance Name:			red & strike-through: DELETE
Dept of State Alumni v2			underlined & italicized: RE-ORDER
MID: N8pMMBlYNsAgEQI8AQ8QRw4C			pink: ADDITION
Date: 3/12/2014			blue + -->: REWORDING
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	Labels
BJL3967		Please rate the thoroughness of information provided on this site.	1=Poor		Radio button, scale, has don't know	single	Y		Thoroughness
			2
			3
			4
			5
			6
			7
			8
			9
			10=Excellent
			Don't know
BJL3968		Please rate how well the site’s information provides answers to your questions.	1=Poor		Radio button, scale, has don't know	single	Y		Answers
			2
			3
			4
			5
			6
			7
			8
			9
			10=Excellent
			Don't know
BJL3969		Please indicate the topic of most interest to you when visiting the International Exchange Alumni site.	Grants		Drop down, select one	single	Y		Most interested
			Networking with Alumni
			Job Center
			Research Tools (e-library)
			Alumni Engagement Innovation Fund
			Events
			News
			Online course made available exclusively to alumni
			Other topic of interest
BJL3970		What is your primary reason for visiting the site today?	Grant & funding opportunity listings		Radio button, one-up vertical	single	Y	Skip Logic	Reason
			Find fellow alumni/networking
			Learn more about job center
			Calendar of events
			Alumni news
			Read online newspapers on e-library (Research Tools)
			Photo gallery
			Look for job or internship opportunities
			Find a scholarship
			Look for ongoing or upcoming projects
			Find country specific information
			Find exchange programs
			Learn about alumni associations
			Register for the website
			Update profile
			Opportunities for professional transactions
			Other, please specify	B
BJL3971	B	Please specify your other reason for visiting the site today.			Text area, no char limit		N		Other reason
BJL3972		Did you find what you were looking for?	Yes		Radio button, one-up vertical	single	Y	Skip Logic	Find info
			Partially	A
			No (please specify)	A
BJL3973	A	If not, what were you looking for?			Text area, no char limit		N		Did not find
BJL3974		How would you describe your navigation experience on this site today?	I experienced no problems navigating the site		Checkbox, one-up vertical	multi	Y		Navigation Experience
			The organization of the site was intuitive/easy to follow
			The site had an adequate amount of navigational options to choose from
			The site layout helped me find what I was looking for
			Navigating between different sections of the site was unclear
			Navigating within a particular section was unclear
			Links/menu choices did not take me where I excepted
			Had to click on too many links/navigational options to get to the information looking for
			Had technical difficulties (e.g. broken links, error messages)
			Other
BJL3975		What other websites do you find valuable and how can our website learn from them?			Text area, no char limit		N		Other websites

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Sheet 3: Custom Qsts (3-13-14)

Model Instance Name:			red & strike-through: DELETE
Dept of State Alumni v2			underlined & italicized: RE-ORDER
MID: N8pMMBlYNsAgEQI8AQ8QRw4C			pink: ADDITION
Date: 3/12/2014			blue + -->: REWORDING
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	Labels
BJL3967		Please rate the thoroughness of information provided on this site.	1=Poor		Radio button, scale, has don't know	single	Y		Thoroughness
			2
			3
			4
			5
			6
			7
			8
			9
			10=Excellent
			Don't know
BJL3968		Please rate how well the site’s information provides answers to your questions.	1=Poor		Radio button, scale, has don't know	single	Y		Answers
			2
			3
			4
			5
			6
			7
			8
			9
			10=Excellent
			Don't know
BJL3969		Please indicate the topic of most interest to you when visiting the International Exchange Alumni site.	Grants		Drop down, select one	single	Y		Most interested
			Networking with Alumni
			Job Center
			Research Tools (e-library)
			Alumni Engagement Innovation Fund
			Events
			News
			Online course made available exclusively to alumni
			Other topic of interest
BJL3970		What is your primary reason for visiting the site today?	Grant & funding opportunity listings		Radio button, one-up vertical	single	Y	Skip Logic	Reason
			Find fellow alumni/networking
			Learn more about job center
			Calendar of events
			Alumni news
			Read online newspapers on e-library (Research Tools)
			Photo gallery
			Look for job or internship opportunities
			Find a scholarship
			Look for ongoing or upcoming projects
			Find country specific information
			Find exchange programs
			Learn about alumni associations
			Register for the website
			Update profile
			Opportunities for professional transactions
			Other, please specify	B
BJL3971	B	Please specify your other reason for visiting the site today.			Text area, no char limit		N		Other reason
BJL3972		Did you find what you were looking for?	Yes		Radio button, one-up vertical	single	Y	Skip Logic	Find info
			Partially	A
			No (please specify)	A
BJL3973	A	If not, what were you looking for?			Text area, no char limit		N		Did not find
BJL3974		How would you describe your navigation experience on this site today?	I experienced no problems navigating the site		Checkbox, one-up vertical	multi	Y		Navigation Experience
			The organization of the site was intuitive/easy to follow
			The site had an adequate amount of navigational options to choose from
			The site layout helped me find what I was looking for
			Navigating between different sections of the site was unclear
			Navigating within a particular section was unclear
			Links/menu choices did not take me where I excepted
			Had to click on too many links/navigational options to get to the information looking for
			Had technical difficulties (e.g. broken links, error messages)
			Other
BJL3975		What other websites do you find valuable and how can our website learn from them?			Text area, no char limit		N		Other websites

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Sheet 4: Custom Qsts (11-15-13)

Model Instance Name:			red & strike-through: DELETE
Dept of State Alumni v2			underlined & italicized: RE-ORDER
MID: N8pMMBlYNsAgEQI8AQ8QRw4C			pink: ADDITION
Date: 11/14/2013			blue + -->: REWORDING
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	Labels
BJL3967		Please rate the thoroughness of information provided on this site.	1=Poor		Radio button, scale, has don't know	single	Y		Thoroughness
			2
			3
			4
			5
			6
			7
			8
			9
			10=Excellent
			Don't know
BJL3968		Please rate how well the site’s information provides answers to your questions.	1=Poor		Radio button, scale, has don't know	single	Y		Answers
			2
			3
			4
			5
			6
			7
			8
			9
			10=Excellent
			Don't know
BJL3969		Please indicate the topic of most interest to you when visiting the International Exchange Alumni site.	Grants		Drop down, select one	single	Y		Most interested
			Networking with Alumni
			Job Center
			Alumni Engagement Innovation Fund
			Events
			News
			Online course made available exclusively to alumni
			Other topic of interest
BJL3970		What is your primary reason for visiting the site today?	Grant & funding opportunity listings		Radio button, one-up vertical	single	Y	Skip Logic	Reason
			Find fellow alumni/networking
			Learn more about job center
			Calendar of events
			Alumni news
			Photo gallery
			Look for job or internship opportunities
			Find a scholarship
			Look for ongoing or upcoming projects
			Find country specific information
			Find exchange programs
			Learn about alumni associations
			Register for the website
			Update profile
			Opportunities for professional transactions
			Other, please specify	B
BJL3971	B	Please specify your other reason for visiting the site today.			Text area, no char limit		N		Other reason
BJL3972		Did you find what you were looking for?	Yes		Radio button, one-up vertical	single	Y	Skip Logic	Find info
			Partially	A
			No (please specify)	A
BJL3973	A	If not, what were you looking for?			Text area, no char limit		N		Did not find
BJL3974		How would you describe your navigation experience on this site today?	I experienced no problems navigating the site		Checkbox, one-up vertical	multi	Y		Navigation Experience
			The organization of the site was intuitive/easy to follow
			The site had an adequate amount of navigational options to choose from
			The site layout helped me find what I was looking for
			Navigating between different sections of the site was unclear
			Navigating within a particular section was unclear
			Links/menu choices did not take me where I excepted
			Had to click on too many links/navigational options to get to the information looking for
			Had technical difficulties (e.g. broken links, error messages)
			Other
BJL3975		What other websites do you find valuable and how can our website learn from them?			Text area, no char limit		N		Other websites