845 2014 845 Faa

---

Overview

Current Model Qsts
Current Custom Qts (8.14.14)
Current Custom Qts (Feb 2013)
Types
Qualifier - Role
Qualifier - Tasks

---

Sheet 1: Current Model Qsts

Model Instance Name:
FAA Public Site V2 (May 2011)
MID:	wJBlhFAAEF4UpZsAkJUQYg==
Date:	NEW
Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	Functionality (1=Poor, 10=Excellent, Don't Know)		Satisfaction		Likelihood to Return (1=Very Unlikely, 10=Very Likely)
1	Please rate the usefulness of the services provided on this site.	21	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	24	How likely are you to return to this site?
2	Please rate the convenience of the services on this site.	22	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)		Recommend (1=Very Unlikely, 10=Very Likely)
3	Please rate the ability to accomplish what you wanted to on this site.	23	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	25	How likely are you to recommend this site to someone else?
	Look and Feel (1=Poor, 10=Excellent, Don't Know)
4	Please rate the ease of reading this site.
5	Please rate the clarity of site organization.
6	Please rate the clean layout of this site.
	Navigation (1=Poor, 10=Excellent, Don't Know)
7	Please rate the degree to which the number of steps to get where you want is acceptable.
8	Please rate the ability to find information you want on this site.
9	Please rate the clarity of site map/directory.
10	Please rate the ease of navigation on this site.
	Search (1=Poor, 10=Excellent, Don't Know)
11	Please rate the usefulness of search results on this site.
12	Please rate how this site provides comprehensive search results.
13	Please rate the organization of search results on this site.
14	Please rate how the search feature helps you to narrow the results to find the information you want.
	Site Performance (1=Poor, 10=Excellent, Don't Know)
15	Please rate the speed of loading the page on this site.
16	Please rate the consistency of speed on this site.
17	Please rate the reliability of site performance on this site.
	Content (1=Poor, 10=Excellent, Don't Know)
18	Please rate the accuracy of information on this site.
19	Please rate the quality of information on this site.
20	Please rate the freshness of content on this site.

---

Sheet 2: Current Custom Qts (8.14.14)

Model Instance Name:			red & strike-through: DELETE
FAA Public Site V2 (May 2011)			underlined & italicized: RE-ORDER
MID:	wJBlhFAAEF4UpZsAkJUQYg==		pink: ADDITION
Date:			blue + -->: REWORDING
FAA Public Site V2 (May 2011) CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	Labels
CWS07119		Were you able to complete your main task on FAA.gov?	Yes	A, B	Radio button, one-up vertical	Single	Y	Skip Logic Group
			No	D
CWS07120	A	Please rate how easy it was to complete your task on FAA.gov.	1 = Very Difficult		Radio button, scale, no don't know	Single	Y
			2
			3
			4
			5
			6
			7
			8
			9
			10 = Very Easy
CWS07121	B	Completed task comments:			Text area, no char limit	Single	N
CWS07122	D	What prevented you from completing your task?			Text area, no char limit	Single	N
		Did you read information about NextGen during your visit today?	Yes	A, B, C, D	Radio button, one-up vertical	Single	Yes
			No
			Don't Remember
	A	What NextGen content did you read?	Performance Snapshots		Checkbox, one-up vertical	Multi	Yes
			Implementation
			Why NextGen Matters
			What’s New in NextGen
			Interactive Map
			NextGen for Airports
			Videos
			Other, please specify	AA
	AA	What other NextGen content did you read?			Text area, no char limit		No
	B	What would you rate the quality of the NextGen content?	1 = Not Interesting		Radio button, scale, no don't know	Single	Yes
			2
			3
			4
			5
			6
			7
			8
			9
			10 = Very Interesting
	C	Was it easy to find the NextGen information you were looking for?	Yes		Radio button, one-up vertical	Single	Yes
			No	CC
	CC	Why was the NextGen information not easy to find?			Text area, no char limit		No
	D	What information about NextGen are you interested in reading more about?			Text area, no char limit		No
		Did you look for any aeronautical charts, diagrams, or procedures today?	Yes	A, B, C, D	Radio button, one-up vertical	Single	Yes
			No
			Don't Remember
	A	Which ones did you look for?	Airport Diagrams		Checkbox, one-up vertical	Multi	Yes
			Airport/Facilities Directory
			Charts
			IFP Procedures
			Terminal Procedures
			Other, please specify	AA
	AA	What other aeronautical charts, diagrams, or procedures did you look for?			Text area, no char limit		No
	B	How would you rate the quality of the aeronautical charts, diagrams, or procedures?	1 = Not Interesting		Radio button, scale, no don't know	Single	Yes
			2
			3
			4
			5
			6
			7
			8
			9
			10 = Very Interesting
	C	Was it easy to find the aeronautical charts, diagrams, or procedures you were looking for?	Yes		Radio button, one-up vertical	Single	Yes
			No	CC
	CC	Why was the aeronautical charts, diagrams, or procedures not easy to find?			Text area, no char limit		No
	D	What charts, diagrams, or procedures are you interested in seeing more of?			Text area, no char limit		No
CWS07131		Which of the following sources prompted you to visit FAA.gov today? Please rank the top 3 (Rank 1 is most important). Rank 1 (Required)	Recommendation from a friend on a social network		Drop down, select one	Single	Y	Rank Group	SV - Rank 1
			YouTube video
			Blog or discussion forum					Adjust Template/Style Sheet
			Message or link on a FAA social network (e.g., Twitter, Facebook)
			Mobile phone text message or alert
			Instant Message from a friend or colleague
			Familiarity with FAA or FAA website
			Received a letter from FAA
			Received an email from FAA
			Search engine results
			Word of mouth recommendation from someone I know
			Don't know					Anchor Answer Choice
			Other					Anchor Answer Choice
CWS07132		Rank 2 (Optional)	Recommendation from a friend on a social network		Drop down, select one	Single	N	Rank Group	SV - Rank 2
			YouTube video
			Blog or discussion forum					Adjust Template/Style Sheet
			Message or link on a FAA social network (e.g., Twitter, Facebook)					Randomize
			Mobile phone text message or alert
			Instant Message from a friend or colleague
			Familiarity with FAA or FAA website
			Received a letter from FAA
			Received an email from FAA
			Search engine results
			Word of mouth recommendation from someone I know
			Don't know					Anchor Answer Choice
			Other					Anchor Answer Choice
CWS07133		Rank 3 (Optional)	Recommendation from a friend on a social network		Drop down, select one	Single	N	Rank Group	SV - Rank 3
			YouTube video
			Blog or discussion forum					Adjust Template/Style Sheet
			Message or link on a FAA social network (e.g., Twitter, Facebook)					Randomize
			Mobile phone text message or alert
			Instant Message from a friend or colleague
			Familiarity with FAA or FAA website
			Received a letter from FAA
			Received an email from FAA
			Search engine results
			Word of mouth recommendation from someone I know
			Don't know					Anchor Answer Choice
			Other					Anchor Answer Choice
		How frequently do you visit FAA.gov?	This is my first visit		Radio button, one-up vertical		Y		Visit Frequency
			Every few months or less often
			Monthly
			Weekly
			Several times a week
			Daily/more than once a day
		Are you interested in helping FAA improve the website? If yes, please provide your email address.			Text area, no char limit		N		Email Address
CWS07134		If you heard about FAA.gov from a social network, please specify the site (e.g., Facebook, Twitter)			Text area, no char limit		N		SV - Other Social Network
		Your feedback is helpful. Do you have any additional comments or suggestions for us?			Text area, no char limit		N

---

Sheet 3: Current Custom Qts (Feb 2013)

Model Instance Name:

red & strike-through: DELETE

FAA Public Site V2 (May 2011)

underlined & italicized: RE-ORDER

MID:

wJBlhFAAEF4UpZsAkJUQYg==

pink: ADDITION

Date:

blue + -->: REWORDING

FAA Public Site V2 (May 2011) CUSTOM QUESTION LIST

QID

Skip Logic Label

Question Text

Answer IDs (DOT ONLY)

Answer Choices (limited to 50 characters)

Skip to

Type (select from list)

Single or Multi

Required Y/N

Special Instructions

Labels

CWS07119

Were you able to complete your main task on FAA.gov?

CWS07119A001

Yes

A, B

Radio button, one-up vertical

Single

Y

Skip Logic Group

CWS07119A002

No

D

CWS07120

A

Please rate how easy it was to complete your task on FAA.gov.

CWS07120A001

1 = Very Difficult

Radio button, scale, no don't know

Single

Y

CWS07120A002

2

CWS07120A003

3

CWS07120A004

4

CWS07120A005

5

CWS07120A006

6

CWS07120A007

7

CWS07120A008

8

CWS07120A009

9

CWS07120A010

10 = Very Easy

CWS07121

B

Completed task comments:

Text area, no char limit

Single

N

CWS07122

D

What prevented you from completing your task?

Text area, no char limit

Single

N

CWS07123

Did you use the search feature during your visit today?

CWS07123A001

Yes

A

Radio button, one-up vertical

Single

Y

Search Usage

CWS07123A002

No

CWS07123A003

Don't remember

CWS07124

A

Please tell us about your experience with the search feature today. (Select all that apply.)

CWS07124A001

I had issues with the searching process (how to use it, what to enter).

B

Checkbox, one-up vertical

Multi

Y

Search Experience

CWS07124A002

I had issues with the design and layout of the search results (text size, colors).

C

CWS07124A003

I had issues with the results of the search.

D

CWS07124A004

The search feature met my needs.

CWS07124A005

None of these

CWS07125

B

What were your issues with the searching process? (Select all that apply.)

CWS07125A001

It was not clear how to use the search feature

Checkbox, one-up vertical

Multi

N

Search Process

CWS07125A002

I did not know what terms to use to get the results I wanted

CWS07125A003

I wanted more advanced search capabilities (exclude certain terms, limit search scope)

CWS07125A004

I had a different issue with the searching process:

E

CWS07126

E

My issue was:

Text area, no char limit

Other Search Process

CWS07127

C

What were your issues with the design and layout of the search results? (Select all that apply.)

CWS07127A001

The link colors were hard to read

Checkbox, one-up vertical

Multi

N

Search Design

CWS07127A002

I could not see enough of the descriptions to decide which link to choose

CWS07127A003

The text was too small

CWS07127A004

The page was too crowded

CWS07127A005

I had a different issue with the design and layout of the results:

F

CWS07128

F

My issue was:

Text area, no char limit

Other Search Design

CWS07129

D

What were your issues with the results of the search? (Select all that apply.)

CWS07129A001

Results were not relevant or not what I wanted

Checkbox, one-up vertical

Multi

N

Search Results

CWS07129A002

The order of the results was not what I expected

CWS07129A003

There were no results or too few results

CWS07129A004

The titles were not helpful

CWS07129A005

The descriptions were not helpful

CWS07129A006

I could not narrow the results of my search

CWS07129A007

I had a different issue with the results of the search:

G

CWS07130

G

My issue was:

Text area, no char limit

Other Search Results

Did you read information about NextGen during your visit today?

Yes

A, B, C, D

Radio button, one-up vertical

Single

Yes

No

Don't Remember

A

What NextGen content did you read?

Performance Snapshots

Checkbox, one-up vertical

Multi

Yes

Implementation

Why NextGen Matters

What’s New in NextGen

Interactive Map

NextGen for Airports

Videos

Other, please specify

AA

AA

What other NextGen content did you read?

Text area, no char limit

No

B

What would you rate the quality of the NextGen content?

1 = Not Interesting

Radio button, scale, no don't know

Single

Yes

2

3

4

5

6

7

8

9

10 = Very Interesting

C

Was it easy to find the NextGen information you were looking for?

Yes

Radio button, one-up vertical

Single

Yes

No

CC

CC

Why was the NextGen information not easy to find?

Text area, no char limit

No

D

What information about NextGen are you interested in reading more about?

Text area, no char limit

No

Did you look for any aeronautical charts, diagrams, or procedures today?

Yes

A, B, C, D

Radio button, one-up vertical

Single

Yes

No

Don't Remember

A

Which ones did you look for?

Airport Diagrams

Checkbox, one-up vertical

Multi

Yes

Airport/Facilities Directory

Charts

IFP Procedures

Terminal Procedures

Other, please specify

AA

AA

What other aeronautical charts, diagrams, or procedures did you look for?

Text area, no char limit

No

B

How would you rate the quality of the aeronautical charts, diagrams, or procedures?

1 = Not Interesting

Radio button, scale, no don't know

Single

Yes

2

3

4

5

6

7

8

9

10 = Very Interesting

C

Was it easy to find the aeronautical charts, diagrams, or procedures you were looking for?

Yes

Radio button, one-up vertical

Single

Yes

No

CC

CC

Why was the aeronautical charts, diagrams, or procedures not easy to find?

Text area, no char limit

No

D

What charts, diagrams, or procedures are you interested in seeing more of?

Text area, no char limit

No

CWS07131

Which of the following sources prompted you to visit FAA.gov today? Please rank the top 3 (Rank 1 is most important). Rank 1 (Required)

CWS07131A001

Recommendation from a friend on a social network

Drop down, select one

Single

Y

Rank Group

SV - Rank 1

CWS07131A002

YouTube video

CWS07131A003

Blog or discussion forum

Adjust Template/Style Sheet

CWS07131A004

Message or link on a FAA social network (e.g., Twitter, Facebook)

CWS07131A005

Mobile phone text message or alert

CWS07131A006

Instant Message from a friend or colleague

CWS07131A007

Familiarity with FAA or FAA website

Received a letter from FAA

CWS07132A008

Received an email from FAA

CWS07132A009

Search engine results

CWS07132A010

Word of mouth recommendation from someone I know

CWS07132A011

Don't know

Anchor Answer Choice

CWS07132A012

Other

Anchor Answer Choice

CWS07132

Rank 2 (Optional)

CWS07132A001

Recommendation from a friend on a social network

Drop down, select one

Single

N

Rank Group

SV - Rank 2

CWS07132A002

YouTube video

CWS07132A003

Blog or discussion forum

Adjust Template/Style Sheet

CWS07132A004

Message or link on a FAA social network (e.g., Twitter, Facebook)

Randomize

CWS07132A005

Mobile phone text message or alert

CWS07132A006

Instant Message from a friend or colleague

CWS07132A007

Familiarity with FAA or FAA website

Received a letter from FAA

CWS07132A008

Received an email from FAA

CWS07132A009

Search engine results

CWS07132A010

Word of mouth recommendation from someone I know

CWS07132A011

Don't know

Anchor Answer Choice

CWS07132A012

Other

Anchor Answer Choice

CWS07133

Rank 3 (Optional)

CWS07133A001

Recommendation from a friend on a social network

Drop down, select one

Single

N

Rank Group

SV - Rank 3

CWS07133A002

YouTube video

CWS07133A003

Blog or discussion forum

Adjust Template/Style Sheet

CWS07133A004

Message or link on a FAA social network (e.g., Twitter, Facebook)

Randomize

CWS07133A005

Mobile phone text message or alert

CWS07133A006

Instant Message from a friend or colleague

CWS07133A007

Familiarity with FAA or FAA website

Received a letter from FAA

CWS07132A008

Received an email from FAA

CWS07132A009

Search engine results

CWS07132A010

Word of mouth recommendation from someone I know

CWS07132A011

Don't know

Anchor Answer Choice

CWS07132A012

Other

Anchor Answer Choice

CWS07134

If you heard about FAA.gov from a social network, please specify the site (e.g., Facebook, Twitter)

Text area, no char limit

N

SV - Other Social Network

CWS07135

What one thing would you change on this site?

Text area, no char limit

Single

N

CWS07136

Is there anything else you would like to tell us?

Text area, no char limit

Single

N

Your feedback is helpful. Do you have any additional comments or suggestions for us?

Text area, no char limit

N

---

Sheet 4: Types

Types		Instructions
Text field, <100 char		Randomize
Text area, no char limit		Shared
Drop down, select one		OPS Group
Radio button, one-up vertical		Matrix Group
Radio button, two-up vertical		Rank Group
Radio button, three-up vertical		Comparative Matrix Group
Radio button, scale, has don't know		Skip Logic Group
Radio button, scale, no don't know		Multiple Lists Group
Checkbox, one-up vertical
Checkbox, two-up vertical
Checkbox, three-up vertical

---

Sheet 5: Qualifier - Role

New List - March 1, 2013
Pilot (all types, including student pilots)
Mechanic/repair station staff
Airport operator/employee
Aviation enthusiast/hobbiest
General public/passenger
Engineer
Government employee (non-FAA)
Instructor/teacher/trainer **
Quality assurance professional
Researcher
Student
Other aviation industry professional
Other (plus text entry box)

---

Sheet 6: Qualifier - Tasks

New List - March 1, 2013