857 2014 857 Unicor

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Overview

Current Model Qsts
Current Custom Qsts
Custom Qsts (8-19-14)
Custom Qsts (2-3-12)
Custom Qsts (5-11-11)
Custom Qsts 11-24-10
Custom Qsts (8-19-2010)
Custom Qsts Current 4.8.10
Custom Qsts Current
Custom Qsts Current 4.6.10
Custom Qsts Current_OLD
Custom Qsts (01-11-09)
Custom Qsts (12-2-09)
Custom Qsts (7-22-09)

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Sheet 1: Current Model Qsts

Model Instance Name:
UNICOR Satisfaction Survey
MID:	BY5UEQMxZp8t0gYl1Ichlw==
Date:	7/22/2009
Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	Navigation (1=Poor, 10=Excellent, Don't Know)		Satisfaction		Primary Resource (1=Not Very Likely, 10=Very Likely)
1	Please rate how well the site is organized.	23	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	26	How likely are you to use this site as your primary resource in obtaining products, services, and information from UNICOR?
2	Please rate the options available for navigating this site.	24	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)		Likelihood to Return (1=Not Very Likely, 10=Very Likely)
3	Please rate how well the site layout helps you find what you are looking for.	25	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	27	How likely are you to return to this site?
4	Please rate the number of clicks to get where you want on this site.				Recommend (1=Not Very Likely, 10=Very Likely)
	Look and Feel (1=Poor, 10=Excellent, Don't Know)			28	How likely are you to recommend this site to someone else?
5	Please rate the visual appeal of this site.				Purchase (1=Not Very Likely, 10=Very Likely)
6	Please rate the balance of graphics and text on this site.			29	How likely are you to purchase from UNICOR in the future?
7	Please rate the readability of the pages on this site.				Future Participation (1=Very Unlikely, 10=Very Likely)
	Site Performance (1=Poor, 10=Excellent, Don't Know)			30	How likely are you to express your thoughts or ideas to this agency in the next 90 days?
8	Please rate how quickly pages load on this site.				Trust (1=Strongly Disagree, 10=Strongly Agree)
9	Please rate the consistency of speed from page to page on this site.			31	I can count on this agency to act in my best interests.
10	Please rate the ability to load pages without getting error messages on this site.			32	I consider this agency to be trustworthy.
	Product Browsing (1=Poor, 10=Excellent, Don't Know)			33	This agency can be trusted to do what is right.
11	Please rate the ability to sort products by criteria that are important to you on this site.
12	Please rate the ability to narrow choices to find the product(s) you are looking for on this site.
13	Please rate how well the features on the site help you find the product(s) you are looking for.
	Merchandise (1=Poor, 10=Excellent, Don't Know)
14	Please rate the extent to which the products on this website appeal to you.
15	Please rate the variety of products offered on this website.
16	Please rate the availability of the specific product(s) you were looking for on this site.
	Tasks/ Transactions (1=Poor, 10=Excellent, Don't Know)
17	Please rate the process for completing task(s) on this site.
18	Please rate your impression of the level of security in completing tasks on this site.
19	Please rate the verification of task completion on this site.
	Online Transparency (1=Poor, 10=Excellent, Don't Know)
20	Please rate how thoroughly this website discloses information about what this agency is doing.
21	Please rate how quickly agency information is made available on this website.
22	Please rate how well information about this agency's actions can be accessed by the public on this website.

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Sheet 2: Current Custom Qsts

Model Instance Name:			red & strike-through: DELETE
UNICOR Satisfaction Survey			underlined & italicized: RE-ORDER
MID:	BY5UEQMxZp8t0gYl1Ichlw==		pink: ADDITION
Date:	08/14/2014		blue + -->: REWORDING
UNICOR Satisfaction Survey CUSTOM QUESTION LIST
QID (Group ID)	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
KFB05130		Which best describes you?	Contracting/Procurement Official		Radio button, one-up vertical	Single	Y		Role
			Program Manager/Project Manager/specifyer
			End user
			BOP Employee
			Other
HAR0063216		Have you visited UNICOR.GOV in the past 12 months?	Yes		Radio button, one-up vertical	Single	Yes		Visit in Twelve Months
			No
EDO08305		Why are you visiting UNICOR.GOV today?	Purchase products/services		Radio button, one-up vertical	Single	Y	Skip Logic Group	Visit Reason
			Browsing site	ABB
			Other	Y
KFB05136	Y	Please describe your primary reason for visiting.			Text field, <100 char		No	Skip Logic Group	OE_Primary Reason
HAR0063217	ABB	What information are you seeking?	Technical Information		Drop down, select one	Single	Yes	Skip Logic Group	Info Sought
			Purchasing Information
			FPI Program Information
			Order/Invoice status
			Establish Vendor/Partnering relationship with UNICOR
			Answers to questions/Assistance
			Other	ABC
HAR0063218	ABC	Please describe what information you are seeking.			Text field, <100 char			Skip Logic Group	Other Info
KFB05144		What primary method did you use to find information on UNICOR.GOV?	Navigation menus and links	I	Radio button, one-up vertical	Single	Y	Skip Logic Group	Locate Info
			Key word site search	H
			Other	J
KFB05145	J	Please describe your method to locate information.			Text field, <100 char		No	Skip Logic Group	OE_Locate Info
KFB05148	I	Please describe your navigation experience today.	Information was easy to find		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Nav Experience
			Unable to access needed content	AHH
			Links did not take me where I expected
			Other	L
KFB05149	L	Please tell us about your navigation experience			Text area, no char limit		No	Skip Logic Group	OE_Other Nav
HAR0063219	AHH	Please provide specific paths/links that did not take you to the required information.			Text field, <100 char			Skip Logic Group	Links
KFB05146	H	What was your search experience?	Achieved required information quickly		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Search Experience
			Too many results
			Insufficient or no results
			Results were not relevant
			Other	K
KFB05147	K	Please tell us about your search experience			Text area, no char limit		No	Skip Logic Group	OE_Other Search
KFB05150		Did you find what you were looking for?	Yes		Drop down, select one	Single	Y	Skip Logic Group	Find Looking For
			No	P, Q
			Still looking	P, Q
AED10808	P	What specifically did you look for?			Text field, <100 char	Single	N	Skip Logic Group	OE_Spec Look For
EDO05200	Q	What will you do next?	Try back later		Radio button, one-up vertical	Single	Y	Skip Logic Group	Do Next
			Call or email UNICOR
			Go to another website
			Other	R
EDO05201	R	Please explain what you will do next.			Text area, no char limit	Single	N	Skip Logic Group	Other Do Next
KFB05153		Please suggest one improvement to help us improve UNICOR.GOV.			Text area, no char limit		N		Improvement

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Sheet 3: Custom Qsts (8-19-14)

Model Instance Name:			red & strike-through: DELETE
UNICOR Satisfaction Survey			underlined & italicized: RE-ORDER
MID:	BY5UEQMxZp8t0gYl1Ichlw==		pink: ADDITION
Date:	08/14/2014		blue + -->: REWORDING
UNICOR Satisfaction Survey CUSTOM QUESTION LIST
QID (Group ID)	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
KFB05130		Which best describes you?	Administrative Assistant		Radio button, one-up vertical	Single	Y	OPS Group	Role
			Contracting Officer/Specialist
			Program Manager
			Project Manager
			Researcher / Academic
			Vendor
			Competitor
			Procurement (Buyer, Purchaser, etc.)
			Contracting/Procurement Official
			Program Manager/Project Manager/specifyer
			End user of UNICOR products
			BOP Employee
			Other (Please Specify)	A
KFB05131	A	Other Role			Text field, <100 char		No	OPS Group	OE_Role
NEW		Have you visited UNICOR.GOV in the past 12 months?	Yes		Radio button, one-up vertical	Single	Yes		Visit in Twelve Months
			No
KFB05132		How frequently do you visit UNICOR.gov?	First time		Radio button, one-up vertical	Single	Y		Visit Frequency
			Daily
			About once per week
			About once per month
			About once per quarter
			About once per year
AED10806		Are you visiting UNICOR.gov to conduct market research?	Yes		Radio button, one-up vertical	Single	Y		Mkt Research
			No
EDO08305		Why are you visiting UNICOR.GOV today? What is your primary reason for visiting UNICOR.gov today?	Purchase products or services products/services	N,C,Z, E	Radio button, one-up vertical	Single	Y	Skip Logic Group	Visit Reason
			Browsing site	ABB
			Browse products or services for a future purchase
			Seek information	AB
			Other	Y
KFB05136	Y	Please describe your primary reason for visiting.			Text field, <100 char		No	Skip Logic Group	OE_Primary Reason
NEW	ABB	What information are you seeking?	Technical Information		Drop down, select one	Single	Yes	Skip Logic Group	Info Sought
			Purchasing Information
			FPI Program Information
			Order/Invoice status
			Establish Vendor/Partnering relationship with UNICOR
			Answers to questions/Assistance
			Other	ABC
NEW	ABC	Please describe what information you are seeking.			Text field, <100 char			Skip Logic Group	Other Info
AED10807	N	Where are you in the purchase process?	I have no intentions of purchasing UNICOR products		Radio button, one-up vertical	Single	Y	Skip Logic Group	Cycle
			Just browsing to see what is available.	F
			Gathering product information for later purchase (Conducting market research)	F
			I am ready to make a purchase from UNICOR	F
KFB05140	F	Which UNICOR business group(s) did you purchase or plan to purchase products and services from?	Clothing & Textiles		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Product Group
			Office Furniture
			Industrial Products
			Electronics
			Recycling
			Fleet Solutions
			Services
KFB05137	C	How often do you buy from UNICOR?	Weekly or more often	D, M	Radio button, one-up vertical	Single	Y	Skip Logic Group	Buy Frequency
			Every 1-3 months	D, M
			Every 3-6 months	D, M
			Every 6-12 months	D, M
			Less often than every 12 months	D, M
			Never purchased from UNICOR
KFB05138	D	How much do you typically spend on UNICOR products and services per year?	$1 - $10,000		Radio button, one-up vertical	Single	Y	Skip Logic Group	Annual Spending
			$10,001- $25,000
			$25,001 - $100,000
			$100,001 - $250,000
			$250,000 or more
			None
KFB05141	M	Compared to other online shopping experiences, how would you rate UNICOR.gov on each of the following:	Much Better		Drop down, select one	Single	Y	Multiple Lists Group	Ordering Process
		Product ordering process	Better
			About the same
			Worse
			Much Worse
KFB05142	M	Product pricing	Much Better		Drop down, select one	Single	Y	Multiple Lists Group	Product Pricing
			Better
			About the same
			Worse
			Much Worse
KFB05143	M	Shipping options	Much Better		Drop down, select one	Single	Y	Multiple Lists Group	Shipping Options
			Better
			About the same
			Worse
			Much Worse
EDO05193	Z	Did you make a purchase on UNICOR.gov today?	Yes		Radio button, one-up vertical	Single	Yes	Skip Logic Group
			No	AA
EDO05194	AA	Why didn't you make a purchase during your visit today?	Couldn't find the item I was looking for		Radio button, one-up vertical	Single	No	Skip Logic Group
			Didn't have exact style or size I needed
			Didn't like the colors or materials available
			Item was too expensive
			Chose to purchase the item offline	CC, DD
			Chose to purchase from another site	FF
			I didn't plan on making a purchase
			Other	BB
EDO05195	BB	Please explain briefly why you didn't make a purchase during your visit today.			Text area, no char limit	Single	No	Skip Logic Group
EDO05196	CC	Where do you plan on making your offline purchase?			Text area, no char limit	Single	No	Skip Logic Group
EDO05197	DD	Why do you prefer to purchase offline?	I want to see the item before I purchase it		Radio button, one-up vertical	Single	No	Skip Logic Group
			I did not want to pay shipping costs
			I can find the best price offline
			I know it will be easier to return the product if I purchase it in a store
			More flexible delivery options
			Other	EE
EDO05198	EE	Please explain briefly why you prefer to purchase offline.			Text area, no char limit	Single	No	Skip Logic Group
EDO05199	FF	Where do you plan on making your online purchase?			Text area, no char limit	Single	No	Skip Logic Group
KFB05139	E	What is the primary method you use when purchasing from UNICOR?	Online at UNICOR.gov		Radio button, one-up vertical	Single	Y	Skip Logic Group	Purchase Method
			By phone
			By mail
			By fax
			I have not purchased
EDO08306	AB	What kind of information are you seeking?	Order status		Radio button, one-up vertical	Single	Y	Skip Logic Group	Kind of Information
			Waiver
			UNICOR corporate information
			UNICOR general information
			Event/Tradeshow information
			Inmate training and transition programs
			Other	AG
EDO08307	AG	Please describe what other kind of information you are seeking.			Text field, <100 char		No	Skip Logic Group	OE_Information
KFB05144		What primary method did you use to find locate information on UNICOR.GOV gov today?	Basic Search	H	Radio button, one-up vertical	Single	Y	Skip Logic Group	Locate Info
			Advanced Search	H
			Left-hand menu	I
			Site map	I
			Top navigation bar	I
			Bottom navigation bar	I
			Links within the page	I
			Navigation menus and links	I
			Key word site search	H
			Other	J
KFB05145	J	Please describe your method to locate for locating information.			Text field, <100 char		No	Skip Logic Group	OE_Locate Info
KFB05148	I	Please describe your navigation experience on UNICOR.gov today.	Had no difficulty with the navigation		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Nav Experience
			Site has too many links
			Site has too few links
			Links/labels are difficult to understand
			Often could not determine the best link
			Could not get started or did not know where to begin
			Had technical difficulties (e.g. broken links, error messages)
			Navigated to general area but could not find the specific content I needed
			Could not navigate back to previous information
			Information was easy to find
			Unable to access needed content	AHH
			Links did not take me where I expected	AH
			Other	L
KFB05149	L	Please tell us about your navigation experience			Text area, no char limit		No	Skip Logic Group	OE_Other Nav
NEW	AHH	Please provide specific paths/links that did not take you to the required information.			Text field, <100 char			Skip Logic Group	Links
EDO08315	AH	Please describe any specific navigation links or paths that did not take you where they should have?			Text area, no char limit		No	Skip Logic Group	OE_Other Nav
KFB05146	H	What was your search experience? Please tell us what your search experience was.	Search results were helpful		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Search Experience
			No results
			Results were too similar/redundant
			Not sure what words to use
			Required too many refinements
			Search speed was too slow
			Not enough results
			Achieved required information quickly
			Too many results
			Insufficient or no results
			Results were not relevant
			Other	K
KFB05147	K	Please tell us about your search experience			Text area, no char limit		No	Skip Logic Group	OE_Other Search
KFB05150		Did you find what you were looking for?	Yes		Drop down, select one	Single	Y	Skip Logic Group	Find Looking For
			No	P, Q
			Still looking	P, Q
AED10808	P	What specifically did you look for? What specifically were you looking for?			Text field, <100 char	Single	N	Skip Logic Group	OE_Spec Look For
EDO05200	Q	What will you do next?	Call the customer service center		Radio button, one-up vertical	Single	Y	Skip Logic Group	Do Next
			Call a sales representative
			Return to the website later and try again
			Try another website
			Nothing, although I did not find what I wanted
			Try back later
			Call or email UNICOR
			Go to another website
			Other	R
EDO05201	R	Please briefly explain what you will do next.			Text area, no char limit	Single	N	Skip Logic Group	Other Do Next
AED10809		What government agency/department do you work for?	Department of Agriculture		Drop down, select one	Single	Y	Skip Logic Group	Agency Work For
			Department of Commerce
			Department of Defense
			Department of Education
			Department of Health and Human Services
			Department of Homeland Security
			Department of Housing and Urban Development
			Department of Justice	S
			Department of Labor
			Department of State
			Department of the Interior
			Department of the Treasury
			Department of Transportation
			Department of Veterans Affairs
			Executive Office of the President
			Federal Legislative Branch
			Independent Agencies
			Judicial Branch
			Private Vendor
			Quasi Official INTNL & Non Govt
			Other	T
			None of the above
EDO01703	S	Do you work for the Bureau of Prisons?	Yes		Radio button, one-up vertical	Single	Y	Skip Logic Group	Work for BOP
			No
AED10810	T	What agency do you work for?			Text field, <100 char	Single	N	Skip Logic Group	Agency
KFB05152		What do you like most about the UNICOR.gov site?			Text area, no char limit		N		Like Most
KFB05153		Please suggest one improvement to help us improve UNICOR.GOV. If you could suggest one improvement to help UNICOR make this site better, what would it be?			Text area, no char limit		N		Improvement

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Sheet 4: Custom Qsts (2-3-12)

Model Instance Name:

red & strike-through: DELETE

UNICOR Satisfaction Survey

underlined & italicized: RE-ORDER

MID:

BY5UEQMxZp8t0gYl1Ichlw==

pink: ADDITION

Date:

1/31/2012

blue + -->: REWORDING

UNICOR Satisfaction Survey CUSTOM QUESTION LIST

QID (Group ID)

Skip Logic Label

Question Text

Answer Choices (limited to 50 characters)

Skip to

Type (select from list)

Single or Multi

Required Y/N

Special Instructions

25 character limit. Leave blank if you want DOT to fill this part out. CQ Label

KFB05130

Which best describes you?

Administrative Assistant

Radio button, one-up vertical

Single

Y

OPS Group

Role

Contracting Officer/Specialist

Program Manager

Project Manager

End user of UNICOR products

Procurement (Buyer, Purchaser, etc.)

Researcher / Academic

Vendor

Competitor

BOP Employee

Other (Please Specify)

A

KFB05131

A

Other Role

Text field, <100 char

No

OPS Group

OE_Role

KFB05132

How frequently do you visit UNICOR.gov?

First time

Radio button, one-up vertical

Single

Y

Visit Frequency

Daily

About once per week

About once per month

About once per quarter

About once per year

AED10806

Are you visiting UNICOR.gov to conduct market research?

Yes

Radio button, one-up vertical

Single

Y

Mkt Research

No

EDO08305

What is your primary reason for visiting UNICOR.gov today?

Purchase products or services

N,C,Z,E

Radio button, one-up vertical

Single

Y

Skip Logic Group

Visit Reason

Browse products or services for a future purchase

Seek information

AB

Other

Y

KFB05136

Y

Please describe your primary reason for visiting.

Text field, <100 char

No

Skip Logic Group

OE_Primary Reason

AED10807

N

Where are you in the purchase process?

I have no intentions of purchasing UNICOR products

Radio button, one-up vertical

Single

Y

Skip Logic Group

Cycle

Just browsing to see what is available.

F

Gathering product information for later purchase (Conducting market research)

F

I am ready to make a purchase from UNICOR

F

KFB05140

F

Which UNICOR business group(s) did you purchase or plan to purchase products and services from?

Clothing & Textiles

Checkbox, one-up vertical

Multi

Y

Skip Logic Group

Product Group

Office Furniture

Industrial Products

Electronics

Recycling

Fleet Solutions

Services

KFB05137

C

How often do you buy from UNICOR?

Weekly or more often

D, M

Radio button, one-up vertical

Single

Y

Skip Logic Group

Buy Frequency

Every 1-3 months

D, M

Every 3-6 months

D, M

Every 6-12 months

D, M

Less often than every 12 months

D, M

Never purchased from UNICOR

KFB05138

D

How much do you typically spend on UNICOR products and services per year?

$1 - $10,000

Radio button, one-up vertical

Single

Y

Skip Logic Group

Annual Spending

$10,001- $25,000

$25,001 - $100,000

$100,001 - $250,000

$250,000 or more

None

KFB05141

M

Compared to other online shopping experiences, how would you rate UNICOR.gov on each of the following:

Much Better

Drop down, select one

Single

Y

Multiple Lists Group

Ordering Process

Product ordering process

Better

About the same

Worse

Much Worse

KFB05142

M

Product pricing

Much Better

Drop down, select one

Single

Y

Multiple Lists Group

Product Pricing

Better

About the same

Worse

Much Worse

KFB05143

M

Shipping options

Much Better

Drop down, select one

Single

Y

Multiple Lists Group

Shipping Options

Better

About the same

Worse

Much Worse

EDO05193

Z

Did you make a purchase on UNICOR.gov today?

Yes

Radio button, one-up vertical

Single

Yes

Skip Logic Group

No

AA

EDO05194

AA

Why didn't you make a purchase during your visit today?

Couldn't find the item I was looking for

Radio button, one-up vertical

Single

No

Skip Logic Group

Didn't have exact style or size I needed

Didn't like the colors or materials available

Item was too expensive

Chose to purchase the item offline

CC, DD

Chose to purchase from another site

FF

I didn't plan on making a purchase

Other

BB

EDO05195

BB

Please explain briefly why you didn't make a purchase during your visit today.

Text area, no char limit

Single

No

Skip Logic Group

EDO05196

CC

Where do you plan on making your offline purchase?

Text area, no char limit

Single

No

Skip Logic Group

EDO05197

DD

Why do you prefer to purchase offline?

I want to see the item before I purchase it

Radio button, one-up vertical

Single

No

Skip Logic Group

I did not want to pay shipping costs

I can find the best price offline

I know it will be easier to return the product if I purchase it in a store

More flexible delivery options

Other

EE

EDO05198

EE

Please explain briefly why you prefer to purchase offline.

Text area, no char limit

Single

No

Skip Logic Group

EDO05199

FF

Where do you plan on making your online purchase?

Text area, no char limit

Single

No

Skip Logic Group

KFB05139

E

What is the primary method you use when purchasing from UNICOR?

Online at UNICOR.gov

Radio button, one-up vertical

Single

Y

Skip Logic Group

Purchase Method

By phone

By mail

By fax

I have not purchased

EDO08306

AB

What kind of information are you seeking?

Order status

AF, AC,AD, AM,AE

Radio button, one-up vertical

Single

Y

Skip Logic Group

Kind of Information

Waiver

UNICOR corporate information

UNICOR general information

Event/Tradeshow information

Inmate training and transition programs

Other

AG

EDO08307

AG

Please describe what other kind of information you are seeking.

Text field, <100 char

No

Skip Logic Group

OE_Information

EDO08308

AF

Which UNICOR business group(s) did you purchase products and services from?

Clothing & Textiles

Checkbox, one-up vertical

Multi

Y

Skip Logic Group

Product Group

Office Furniture

Industrial Products

Electronics

Recycling

Fleet Solutions

Services

EDO08309

AC

How often do you buy from UNICOR?

Weekly or more often

Radio button, one-up vertical

Single

Y

Skip Logic Group

Order_Buy Freq

Every 1-3 months

Every 3-6 months

Every 6-12 months

Less often than every 12 months

EDO08310

AD

How much do you typically spend on UNICOR products and services per year?

$1 - $10,000

Radio button, one-up vertical

Single

Y

Skip Logic Group

Order_Annual Spend

$10,001- $25,000

$25,001 - $100,000

$100,001 - $250,000

$250,000 or more

None

EDO08311

AM

Compared to other online shopping experiences, how would you rate UNICOR.gov on each of the following:

Much Better

Drop down, select one

Single

Y

Multiple Lists Group

Order_Ordering Proc

Product ordering process

Better

About the same

Worse

Much Worse

EDO08312

AM

Product pricing

Much Better

Drop down, select one

Single

Y

Multiple Lists Group

Order_Product Pricing

Better

About the same

Worse

Much Worse

EDO08313

AM

Shipping options

Much Better

Drop down, select one

Single

Y

Multiple Lists Group

Order_Shipping Options

Better

About the same

Worse

Much Worse

EDO08314

AE

What is the primary method you use when purchasing from UNICOR?

Online at UNICOR.gov

Radio button, one-up vertical

Single

Y

Skip Logic Group

Purchase Method

By phone

By mail

By fax

KFB05144

What primary method did you use to locate information on UNICOR.gov today?

Basic Search

H

Radio button, one-up vertical

Single

Y

Skip Logic Group

Locate Info

Advanced Search

H

Left-hand menu

I

Site map

I

Top navigation bar

I

Bottom navigation bar

I

Links within the page

I

Other

J

KFB05145

J

Please describe your method for locating information.

Text field, <100 char

No

Skip Logic Group

OE_Locate Info

KFB05146

H

Please tell us what your search experience was.

Search results were helpful

Checkbox, one-up vertical

Multi

Y

Skip Logic Group

Search Experience

Too many results

Not enough results

No results

Results were too similar/redundant

Results were not relevant

Not sure what words to use

Required too many refinements

Search speed was too slow

Other

K

KFB05147

K

Please tell us about your search experience

Text area, no char limit

No

Skip Logic Group

OE_Other Search

KFB05148

I

Please describe your navigation experience on UNICOR.gov today.

Had no difficulty with the navigation

Checkbox, one-up vertical

Multi

Y

Skip Logic Group

Nav Experience

Site has too many links

Site has too few links

Links/labels are difficult to understand

Often could not determine the best link

Links did not take me where I expected

AH

Could not get started or did not know where to begin

Had technical difficulties (e.g. broken links, error messages)

Navigated to general area but could not find the specific content I needed

Could not navigate back to previous information

Other

L

KFB05149

L

Please tell us about your navigation experience

Text area, no char limit

No

Skip Logic Group

OE_Other Nav

EDO08315

AH

Please describe any specific navigation links or paths that did not take you where they should have?

Text area, no char limit

No

Skip Logic Group

OE_Other Nav

KFB05150

Did you find what you were looking for?

Yes

Drop down, select one

Single

Y

Skip Logic Group

Find Looking For

No

P, Q

Still looking

P, Q

AED10808

P

What specifically were you looking for?

Text field, <100 char

Single

N

Skip Logic Group

OE_Spec Look For

EDO05200

Q

What will you do next?

Call the customer service center

Radio button, one-up vertical

Single

Y

Skip Logic Group

Call a sales representative

Return to the website later and try again

Try another website

Nothing, although I did not find what I wanted

Other

R

EDO05201

R

Please briefly explain what you will do next.

Text area, no char limit

Single

N

Skip Logic Group

AED10809

What government agency/department do you work for?

Department of Agriculture

Drop down, select one

Single

Y

Skip Logic Group

Agency Work For

Department of Commerce

Department of Defense

Department of Education

Department of Health and Human Services

Department of Homeland Security

Department of Housing and Urban Development

Department of Justice

S

Department of Labor

Department of State

Department of the Interior

Department of the Treasury

Department of Transportation

Department of Veterans Affairs

Executive Office of the President

Federal Legislative Branch

Independent Agencies

Judicial Branch

Private Vendor

Quasi Official INTNL & Non Govt

Other

T

None of the above

EDO01703

S

Do you work for the Bureau of Prisons?

Yes

Radio button, one-up vertical

Single

Y

Skip Logic Group

Work for BOP

No

AED10810

T

What agency do you work for?

Text field, <100 char

Single

N

Skip Logic Group

Agency

KFB05152

What do you like most about the UNICOR.gov site?

Text area, no char limit

N

Like Most

KFB05153

If you could suggest one improvement to help UNICOR make this site better, what would it be?

Text area, no char limit

N

Improvement

---

Sheet 5: Custom Qsts (5-11-11)

Model Instance Name:

red & strike-through: DELETE

UNICOR Satisfaction Survey

underlined & italicized: RE-ORDER

MID:

BY5UEQMxZp8t0gYl1Ichlw==

pink: ADDITION

Date:

5/6/2011

blue + -->: REWORDING

UNICOR Satisfaction Survey CUSTOM QUESTION LIST

QID (Group ID)

Skip Logic Label

Question Text

Answer Choices (limited to 50 characters)

Skip to

Type (select from list)

Single or Multi

Required Y/N

Special Instructions

25 character limit. Leave blank if you want DOT to fill this part out. CQ Label

KFB05130

Which best describes you?

Administrative Assistant

Radio button, one-up vertical

Single

Y

OPS Group

Role

Contracting Officer/Specialist

Program Manager

Project Manager

End user of UNICOR products

Procurement (Buyer, Purchaser, etc.)

Researcher / Academic

Vendor

Competitor

BOP Employee

Other (Please Specify)

A

KFB05131

A

Other Role

Text field, <100 char

No

OPS Group

OE_Role

KFB05132

How frequently do you visit UNICOR.gov?

First time

Radio button, one-up vertical

Single

Y

Visit Frequency

Daily

About once per week

About once per month

About once per quarter

About once per year

AED10806

Are you visiting UNICOR.gov to conduct market research?

Yes

Radio button, one-up vertical

Single

Y

Mkt Research

No

EDO08305

What is your primary reason for visiting UNICOR.gov today?

Purchase products or services

N,C,Z,E

Radio button, one-up vertical

Single

Y

Skip Logic Group

Visit Reason

Browse products or services for a future purchase

Seek information

AB

Other

Y

KFB05136

Y

Please describe your primary reason for visiting.

Text field, <100 char

No

Skip Logic Group

OE_Primary Reason

AED10807

N

Where are you in the purchase process?

I have no intentions of purchasing UNICOR products

Radio button, one-up vertical

Single

Y

Skip Logic Group

Cycle

Just browsing to see what is available.

F

Gathering product information for later purchase (Conducting market research)

F

I am ready to make a purchase from UNICOR

F

KFB05140

F

Which UNICOR business group(s) did you purchase or plan to purchase products and services from?

Clothing & Textiles

Checkbox, one-up vertical

Multi

Y

Skip Logic Group

Product Group

Office Furniture

Industrial Products

Electronics

Recycling

Fleet Solutions

Services

KFB05137

C

How often do you buy from UNICOR?

Weekly or more often

D, M

Radio button, one-up vertical

Single

Y

Skip Logic Group

Buy Frequency

Every 1-3 months

D, M

Every 3-6 months

D, M

Every 6-12 months

D, M

Less often than every 12 months

D, M

Never purchased from UNICOR

KFB05138

D

How much do you typically spend on UNICOR products and services per year?

$1 - $10,000

Radio button, one-up vertical

Single

Y

Skip Logic Group

Annual Spending

$10,001- $25,000

$25,001 - $100,000

$100,001 - $250,000

$250,000 or more

None

KFB05141

M

Compared to other online shopping experiences, how would you rate UNICOR.gov on each of the following:

Much Better

Drop down, select one

Single

Y

Multiple Lists Group

Ordering Process

Product ordering process

Better

About the same

Worse

Much Worse

KFB05142

M

Product pricing

Much Better

Drop down, select one

Single

Y

Multiple Lists Group

Product Pricing

Better

About the same

Worse

Much Worse

KFB05143

M

Shipping options

Much Better

Drop down, select one

Single

Y

Multiple Lists Group

Shipping Options

Better

About the same

Worse

Much Worse

EDO05193

Z

Did you make a purchase on UNICOR.gov today?

Yes

Radio button, one-up vertical

Single

Yes

Skip Logic Group

No

AA

EDO05194

AA

Why didn't you make a purchase during your visit today?

Couldn't find the item I was looking for

Radio button, one-up vertical

Single

No

Skip Logic Group

Didn't have exact style or size I needed

Didn't like the colors or materials available

Item was too expensive

Chose to purchase the item offline

CC, DD

Chose to purchase from another site

FF

I didn't plan on making a purchase

Other

BB

EDO05195

BB

Please explain briefly why you didn't make a purchase during your visit today.

Text area, no char limit

Single

No

Skip Logic Group

EDO05196

CC

Where do you plan on making your offline purchase?

Text area, no char limit

Single

No

Skip Logic Group

EDO05197

DD

Why do you prefer to purchase offline?

I want to see the item before I purchase it

Radio button, one-up vertical

Single

No

Skip Logic Group

I did not want to pay shipping costs

I can find the best price offline

I know it will be easier to return the product if I purchase it in a store

More flexible delivery options

Other

EE

EDO05198

EE

Please explain briefly why you prefer to purchase offline.

Text area, no char limit

Single

No

Skip Logic Group

EDO05199

FF

Where do you plan on making your online purchase?

Text area, no char limit

Single

No

Skip Logic Group

KFB05139

E

What is the primary method you use when purchasing from UNICOR?

Online at UNICOR.gov

Radio button, one-up vertical

Single

Y

Skip Logic Group

Purchase Method

By phone

By mail

By fax

I have not purchased

EDO08306

AB

What kind of information are you seeking?

Order status

AF, AC,AD, AM,AE

Radio button, one-up vertical

Single

Y

Skip Logic Group

Kind of Information

Waiver

UNICOR corporate information

UNICOR general information

Event/Tradeshow information

Inmate training and transition programs

Other

AG

EDO08307

AG

Please describe what other kind of information you are seeking.

Text field, <100 char

No

Skip Logic Group

OE_Information

EDO08308

AF

Which UNICOR business group(s) did you purchase products and services from?

Clothing & Textiles

Checkbox, one-up vertical

Multi

Y

Skip Logic Group

Product Group

Office Furniture

Industrial Products

Electronics

Recycling

Fleet Solutions

Services

EDO08309

AC

How often do you buy from UNICOR?

Weekly or more often

Radio button, one-up vertical

Single

Y

Skip Logic Group

Order_Buy Freq

Every 1-3 months

Every 3-6 months

Every 6-12 months

Less often than every 12 months

EDO08310

AD

How much do you typically spend on UNICOR products and services per year?

$1 - $10,000

Radio button, one-up vertical

Single

Y

Skip Logic Group

Order_Annual Spend

$10,001- $25,000

$25,001 - $100,000

$100,001 - $250,000

$250,000 or more

None

EDO08311

AM

Compared to other online shopping experiences, how would you rate UNICOR.gov on each of the following:

Much Better

Drop down, select one

Single

Y

Multiple Lists Group

Order_Ordering Proc

Product ordering process

Better

About the same

Worse

Much Worse

EDO08312

AM

Product pricing

Much Better

Drop down, select one

Single

Y

Multiple Lists Group

Order_Product Pricing

Better

About the same

Worse

Much Worse

EDO08313

AM

Shipping options

Much Better

Drop down, select one

Single

Y

Multiple Lists Group

Order_Shipping Options

Better

About the same

Worse

Much Worse

EDO08314

AE

What is the primary method you use when purchasing from UNICOR?

Online at UNICOR.gov

Radio button, one-up vertical

Single

Y

Skip Logic Group

Purchase Method

By phone

By mail

By fax

KFB05144

What primary method did you use to locate information on UNICOR.gov today?

Basic Search

H

Radio button, one-up vertical

Single

Y

Skip Logic Group

Locate Info

Advanced Search

H

Left-hand menu

I

Site map

I

Top navigation bar

I

Bottom navigation bar

I

Links within the page

I

Other

J

KFB05145

J

Please describe your method for locating information.

Text field, <100 char

No

Skip Logic Group

OE_Locate Info

KFB05146

H

Please tell us what your search experience was.

Search results were helpful

Checkbox, one-up vertical

Multi

Y

Skip Logic Group

Search Experience

Too many results

Not enough results

No results

Results were too similar/redundant

Results were not relevant

Not sure what words to use

Required too many refinements

Search speed was too slow

Other

K

KFB05147

K

Please tell us about your search experience

Text area, no char limit

No

Skip Logic Group

OE_Other Search

KFB05148

I

Please describe your navigation experience on UNICOR.gov today.

Had no difficulty with the navigation

Checkbox, one-up vertical

Multi

Y

Skip Logic Group

Nav Experience

Site has too many links

Site has too few links

Links/labels are difficult to understand

Often could not determine the best link

Links did not take me where I expected

AH

Could not get started or did not know where to begin

Had technical difficulties (e.g. broken links, error messages)

Navigated to general area but could not find the specific content I needed

Could not navigate back to previous information

Other

L

KFB05149

L

Please tell us about your navigation experience

Text area, no char limit

No

Skip Logic Group

OE_Other Nav

EDO08315

AH

Please describe any specific navigation links or paths that did not take you where they should have?

Text area, no char limit

No

Skip Logic Group

OE_Other Nav

KFB05150

Did you find what you were looking for?

Yes

Drop down, select one

Single

Y

Skip Logic Group

Find Looking For

No

P, Q

Still looking

P, Q

AED10808

P

What specifically were you looking for?

Text field, <100 char

Single

N

Skip Logic Group

OE_Spec Look For

EDO05200

Q

What will you do next?

Call the customer service center

Radio button, one-up vertical

Single

Y

Skip Logic Group

Call a sales representative

Return to the website later and try again

Try another website

Nothing, although I did not find what I wanted

Other

R

EDO05201

R

Please briefly explain what you will do next.

Text area, no char limit

Single

N

Skip Logic Group

AED10809

What government agency/department do you work for?

Department of Agriculture

Drop down, select one

Single

Y

Skip Logic Group

Agency Work For

Department of Commerce

Department of Defense

Department of Education

Department of Health and Human Services

Department of Homeland Security

Department of Housing and Urban Development

Department of Justice

S

Department of Labor

Department of State

Department of the Interior

Department of the Treasury

Department of Transportation

Department of Veterans Affairs

Executive Office of the President

Federal Legislative Branch

Independent Agencies

Judicial Branch

Private Vendor

Quasi Official INTNL & Non Govt

Other

T

None of the above

EDO01703

S

Do you work for the Bureau of Prisons?

Yes

Radio button, one-up vertical

Single

Y

Skip Logic Group

Work for BOP

No

AED10810

T

What agency do you work for?

Text field, <100 char

Single

N

Skip Logic Group

Agency

KFB05152

What do you like most about the UNICOR.gov site?

Text area, no char limit

N

Like Most

KFB05153

If you could suggest one improvement to help UNICOR make this site better, what would it be?

Text area, no char limit

N

Improvement

---

Sheet 6: Custom Qsts 11-24-10

Model Instance Name:

red & strike-through: DELETE

UNICOR Satisfaction Survey

underlined & italicized: RE-ORDER

MID:

BY5UEQMxZp8t0gYl1Ichlw==

pink: ADDITION

Date:

11/23/2010

blue + -->: REWORDING

UNICOR Satisfaction Survey CUSTOM QUESTION LIST

QID (Group ID)

Skip Logic Label

Question Text

Answer Choices (limited to 50 characters)

Skip to

Type (select from list)

Single or Multi

Required Y/N

Special Instructions

25 character limit. Leave blank if you want DOT to fill this part out. CQ Label

KFB05130

Which best describes you?

Administrative Assistant

Radio button, one-up vertical

Single

Y

OPS Group

Role

Contracting Officer/Specialist

Program Manager

Project Manager

End user of UNICOR products

Procurement (Buyer, Purchaser, etc.)

Researcher / Academic

Vendor

Competitor

Other (Please Specify)

A

KFB05131

A

Other Role

Text field, <100 char

Y

OPS Group

OE_Role

KFB05132

How frequently do you visit UNICOR.gov?

First time

Radio button, one-up vertical

Single

Y

Visit Frequency

Daily

About once per week

About once per month

About once per quarter

About once per year

KFB05133

What kind(s) of information were you looking for when you came to www.unicor.gov today?

UNICOR products

Checkbox, one-up vertical

Multi

Y

OPS Group

Visit Purpose

Order Status

UNICOR corporate information

Waivers

Event/Tradeshow information

Inmate training and transition programs

Other (Please Specify)

B

KFB05134

B

Other Purpose

Text field, <100 char

Single

Y

OPS Group

OE_Other Purpose

AED10806

Are you visiting UNICOR.gov to conduct market research?

Yes

Radio button, one-up vertical

Single

Y

Mkt Research

No

EDO08305

What is your primary reason for visiting UNICOR.gov today?

Purchase products or services

N,C,Z,E, D, F, M

Radio button, one-up vertical

Single

Y

Skip Logic Group

Visit Reason

Browse products or services for a future purchase

Seek information

AB

Other

Y

KFB05136

Y

Please describe your primary reason for visiting.

Text field, <100 char

Y

Skip Logic Group

OE_Primary Reason

AED10807

N

Where are you in the purchase process?

I have no intentions of purchasing UNICOR products

Radio button, one-up vertical

Single

Y

Skip Logic Group

Cycle

Just browsing to see what is available.

F

Gathering product information for later purchase (Conducting market research)

F

I am ready to make a purchase from UNICOR

F

KFB05140

F

Which UNICOR business group(s) did you purchase or plan to purchase products and services from?

Clothing & Textiles

Checkbox, one-up vertical

Multi

Y

Skip Logic Group

Product Group

Office Furniture

Industrial Products

Electronics

Recycling

Fleet Solutions

Services

KFB05137

C

How often do you buy from UNICOR?

Weekly or more often

D, M

Radio button, one-up vertical

Single

Y

Skip Logic Group

Buy Frequency

Every 1-3 months

D, M

Every 3-6 months

D, M

Every 6-12 months

D, M

Less often than every 12 months

D, M

Never purchased from UNICOR

KFB05138

D

How much do you typically spend on UNICOR products and services per year?

$1 - $10,000

Radio button, one-up vertical

Single

Y

Skip Logic Group

Annual Spending

$10,001- $25,000

$25,001 - $100,000

$100,001 - $250,000

$250,000 or more

None

KFB05141

M

Compared to other online shopping experiences, how would you rate UNICOR.gov on each of the following:

Much Better

Drop down, select one

Single

Y

Multiple Lists Group

Ordering Process

Product ordering process

Better

About the same

Worse

Much Worse

KFB05142

M

Product pricing

Much Better

Drop down, select one

Single

Y

Multiple Lists Group

Product Pricing

Better

About the same

Worse

Much Worse

KFB05143

M

Shipping options

Much Better

Drop down, select one

Single

Y

Multiple Lists Group

Shipping Options

Better

About the same

Worse

Much Worse

EDO05193

Z

Did you make a purchase on UNICOR.gov <b>today</b>?

Yes

Radio button, one-up vertical

Single

Yes

Skip Logic Group

No

AA

EDO05194

AA

Why didn't you make a purchase during your visit today?

Couldn't find the item I was looking for

Radio button, one-up vertical

Single

No

Skip Logic Group

Didn't have exact style or size I needed

Didn't like the colors or materials available

Item was too expensive

Chose to purchase the item offline

CC, DD

Chose to purchase from another site

FF

I didn't plan on making a purchase

Other

BB

EDO05195

BB

Please explain briefly why you didn't make a purchase during your visit today.

Text area, no char limit

Single

No

Skip Logic Group

EDO05196

CC

Where do you plan on making your offline purchase?

Text area, no char limit

Single

No

Skip Logic Group

EDO05197

DD

Why do you prefer to purchase offline?

I want to see the item before I purchase it

Radio button, one-up vertical

Single

No

Skip Logic Group

I did not want to pay shipping costs

I can find the best price offline

I know it will be easier to return the product if I purchase it in a store

More flexible delivery options

Other

EE

EDO05198

EE

Please explain briefly why you prefer to purchase offline.

Text area, no char limit

Single

No

Skip Logic Group

EDO05199

FF

Where do you plan on making your online purchase?

Text area, no char limit

Single

No

Skip Logic Group

KFB05139

E

What is the primary method you use when purchasing from UNICOR?

Online at UNICOR.gov

Checkbox, one-up vertical

Single

Y

Skip Logic Group

Purchase Method

By phone

By mail

By fax

I have not purchased

EDO08306

AB

What kind of information are you seeking?

Order status

AF, AC,AD, AM,AE

Checkbox, one-up vertical

Single

Y

Skip Logic Group

Kind of Information

Waiver

UNICOR corporate information

UNICOR general information

Event/Tradeshow information

Inmate training and transition programs

Other

AG

EDO08307

AG

Please describe what other kind of information you are seeking.

Text field, <100 char

Y

Skip Logic Group

OE_Information

EDO08308

AF

Which UNICOR business group(s) did you purchase products and services from?

Clothing & Textiles

Checkbox, one-up vertical

Multi

Y

Skip Logic Group

Product Group

Office Furniture

Industrial Products

Electronics

Recycling

Fleet Solutions

Services

EDO08309

AC

How often do you buy from UNICOR?

Weekly or more often

Radio button, one-up vertical

Single

Y

Skip Logic Group

Order_Buy Freq

Every 1-3 months

Every 3-6 months

Every 6-12 months

Less often than every 12 months

EDO08310

AD

How much do you typically spend on UNICOR products and services per year?

$1 - $10,000

Radio button, one-up vertical

Single

Y

Skip Logic Group

Order_Annual Spend

$10,001- $25,000

$25,001 - $100,000

$100,001 - $250,000

$250,000 or more

None

EDO08311

AM

Compared to other online shopping experiences, how would you rate UNICOR.gov on each of the following:

Much Better

Drop down, select one

Single

Y

Multiple Lists Group

Order_Ordering Proc

Product ordering process

Better

About the same

Worse

Much Worse

EDO08312

AM

Product pricing

Much Better

Drop down, select one

Single

Y

Multiple Lists Group

Order_Product Pricing

Better

About the same

Worse

Much Worse

EDO08313

AM

Shipping options

Much Better

Drop down, select one

Single

Y

Multiple Lists Group

Order_Shipping Options

Better

About the same

Worse

Much Worse

EDO08314

AE

What is the primary method you use when purchasing from UNICOR?

Online at UNICOR.gov

Checkbox, one-up vertical

Single

Y

Skip Logic Group

Purchase Method

By phone

By mail

By fax

KFB05135

What is your primary reason for visiting UNICOR.gov?

Browse UNICOR products and services

Radio button, one-up vertical

Single

Y

Skip Logic Group

Primary Reason

Seeking general information about UNICOR

Shop UNICOR products & services

C,D,E,F,J,M,N, Z

Obtain or check order status

C,D,E,F,J,M

Request a waiver

Other

Y

KFB05144

What primary method did you use to locate information on UNICOR.gov today?

Basic Search

H

Radio button, one-up vertical

Single

Y

Skip Logic Group

Locate Info

Advanced Search

H

Left-hand menu

I

Site map

I

Top navigation bar

I

Bottom navigation bar

I

Links within the page

I

Other

J

KFB05145

J

Please describe your method for locating information.

Text field, <100 char

Y

Skip Logic Group

OE_Locate Info

KFB05146

H

Please tell us what your search experience was.

Search results were helpful

Checkbox, one-up vertical

Multi

Y

Skip Logic Group

Search Experience

Too many results

Not enough results

No results

Results were too similar/redundant

Results were not relevant

Not sure what words to use

Required too many refinements

Search speed was too slow

Other

K

KFB05147

K

Please tell us about your search experience

Text area, no char limit

Y

Skip Logic Group

OE_Other Search

KFB05148

I

Please describe your navigation experience on UNICOR.gov today.

Had no difficulty with the navigation

Checkbox, one-up vertical

Multi

Y

Skip Logic Group

Nav Experience

Site has too many links

Site has too few links

Links/labels are difficult to understand

Often could not determine the best link

Links did not take me where I expected

AH

Could not get started or did not know where to begin

Had technical difficulties (e.g. broken links, error messages)

Navigated to general area but could not find the specific content I needed

Could not navigate back to previous information

Other

L

KFB05149

L

Please tell us about your navigation experience

Text area, no char limit

Y

Skip Logic Group

OE_Other Nav

EDO08315

AH

Please describe any specific navigation links or paths that did not take you where they should have?

Text area, no char limit

Y

Skip Logic Group

OE_Other Nav

KFB05150

Did you find what you were looking for?

Yes

Drop down, select one

Single

Y

Skip Logic Group

Find Looking For

No

P, Q

Still looking

P, Q

AED10808

P

What specifically were you looking for?

Text field, <100 char

Single

N

Skip Logic Group

OE_Spec Look For

EDO05200

Q

What will you do next?

Call the customer service center

Radio button, one-up vertical

Single

Yes

Skip Logic Group

Call a sales representative

Return to the website later and try again

Try another website

Nothing, although I did not find what I wanted

Other

R

EDO05201

R

Please briefly explain what you will do next.

Text area, no char limit

Single

No

Skip Logic Group

AED10809

What government agency/department do you work for?

Department of Agriculture

Drop down, select one

Single

Y

Skip Logic Group

Agency Work For

Department of Commerce

Department of Defense

Department of Education

Department of Health and Human Services

Department of Homeland Security

Department of Housing and Urban Development

Department of Justice

S

Department of Labor

Department of State

Department of the Interior

Department of the Treasury

Department of Transportation

Department of Veterans Affairs

Executive Office of the President

Federal Legislative Branch

Independent Agencies

Judicial Branch

Private Vendor

Quasi Official INTNL & Non Govt

Other

T

None of the above

EDO01703

S

Do you work for the Bureau of Prisons?

Yes

Radio button, one-up vertical

Single

Y

Skip Logic Group

Work for BOP

No

AED10810

T

What agency do you work for?

Text field, <100 char

Single

N

Skip Logic Group

Agency

KFB05152

What do you like most about the UNICOR.gov site?

Text area, no char limit

N

Like Most

KFB05153

If you could suggest one improvement to help UNICOR make this site better, what would it be?

Text area, no char limit

N

Improvement

---

Sheet 7: Custom Qsts (8-19-2010)

Model Instance Name:

red & strike-through: DELETE

UNICOR Satisfaction Survey

underlined & italicized: RE-ORDER

MID:

BY5UEQMxZp8t0gYl1Ichlw==

pink: ADDITION

Date:

8/13/2010

blue + -->: REWORDING

UNICOR Satisfaction Survey CUSTOM QUESTION LIST

QID (Group ID)

Skip Logic Label

Question Text

Answer Choices (limited to 50 characters)

Skip to

Type (select from list)

Single or Multi

Required Y/N

Special Instructions

25 character limit. Leave blank if you want DOT to fill this part out. CQ Label

KFB05130

Which best describes you?

Administrative Assistant

Radio button, one-up vertical

Single

Y

OPS Group

Role

Contracting Officer/Specialist

Program Manager

Project Manager

End user of UNICOR products

Procurement (Buyer, Purchaser, etc.)

Researcher / Academic

Vendor

Competitor

Other (Please Specify)

A

KFB05131

A

Other Role

Text field, <100 char

Y

OPS Group

OE_Role

KFB05132

How frequently do you visit UNICOR.gov?

First time

Radio button, one-up vertical

Single

Y

Visit Frequency

Daily

About once per week

About once per month

About once per quarter

About once per year

Every 6 months or less

KFB05133

What kind(s) of information were you looking for when you came to www.unicor.gov today?

UNICOR products

Checkbox, one-up vertical

Multi

Y

OPS Group

Visit Purpose

Order Status

UNICOR corporate information

Waivers

Event/Tradeshow information

Inmate training and transition programs

Other (Please Specify)

B

KFB05134

B

Other Purpose

Text field, <100 char

Single

Y

OPS Group

OE_Other Purpose

AED10806

Are you visiting UNICOR.gov to conduct market research?

Yes

Radio button, one-up vertical

Single

Y

Mkt Research

No

KFB05135

What is your primary reason for visiting UNICOR.gov?

Browse UNICOR products and services

Radio button, one-up vertical

Single

Y

Skip Logic Group

Primary Reason

Seeking general information about UNICOR

Shop UNICOR products & services

C,D,E,F,J,M,N, Z

Obtain or check order status

C,D,E,F,J,M

Request a waiver

Other

Y

KFB05136

Y

Please describe your primary reason for visiting.

Text field, <100 char

Y

Skip Logic Group

OE_Primary Reason

AED10807

N

Where are you in the purchase process?

I have no intentions of purchasing UNICOR products

Radio button, one-up vertical

Single

Y

Skip Logic Group

Cycle

Just browsing to see what is available.

Gathering product information for later purchase (Conducting market research)

I am ready to make a purchase from UNICOR

KFB05137

C

How often do you buy from UNICOR?

Weekly or more often

Radio button, one-up vertical

Single

Y

Skip Logic Group

Buy Frequency

Every 1-3 months

Every 3-6 months

Every 6-12 months

Less often than every 12 months

Never purchased from UNICOR

KFB05138

D

How much do you typically spend on UNICOR products and services per year?

$1 - $10,000

Radio button, one-up vertical

Single

Y

Skip Logic Group

Annual Spending

$10,001- $25,000

$25,001 - $100,000

$100,001 - $250,000

$250,000 or more

None

KFB05139

E

What is the primary method you use when purchasing from UNICOR?

Online at UNICOR.gov

Checkbox, one-up vertical

Single

Y

Skip Logic Group

Purchase Method

By phone

By mail

By fax

I have not purchased

EDO05193

Z

Did you make a purchase on UNICOR.gov today?

Yes

Radio button, one-up vertical

Single

Yes

Skip Logic Group

No

AA

EDO05194

AA

Why didn't you make a purchase during your visit today?

Couldn't find the item I was looking for

Radio button, one-up vertical

Single

No

Skip Logic Group

Didn't have exact style or size I needed

Didn't like the colors or materials available

Item was too expensive

Chose to purchase the item offline

CC, DD

Chose to purchase from another site

FF

I didn't plan on making a purchase

Other

BB

EDO05195

BB

Please explain briefly why you didn't make a purchase during your visit today.

Text area, no char limit

Single

No

Skip Logic Group

EDO05196

CC

Where do you plan on making your offline purchase?

Text area, no char limit

Single

No

Skip Logic Group

EDO05197

DD

Why do you prefer to purchase offline?

I want to see the item before I purchase it

Radio button, one-up vertical

Single

No

Skip Logic Group

I did not want to pay shipping costs

I can find the best price offline

I know it will be easier to return the product if I purchase it in a store

More flexible delivery options

Other

EE

EDO05198

EE

Please explain briefly why you prefer to purchase offline.

Text area, no char limit

Single

No

Skip Logic Group

EDO05199

FF

Where do you plan on making your online purchase?

Text area, no char limit

Single

No

Skip Logic Group

KFB05140

F

Which UNICOR business group(s) did you purchase or plan to purchase products and services from?

Clothing & Textiles

Checkbox, one-up vertical

Multi

Y

Skip Logic Group

Product Group

Office Furniture

Industrial Products

Electronics

Recycling

Fleet Solutions

Services

KFB05141

M

Compared to other online shopping experiences, how would you rate UNICOR.gov on each of the following:

Much Better

Drop down, select one

Single

Y

Multiple Lists Group

Ordering Process

Product ordering process

Better

About the same

Worse

Much Worse

KFB05142

M

Product pricing

Much Better

Drop down, select one

Single

Y

Multiple Lists Group

Product Pricing

Better

About the same

Worse

Much Worse

KFB05143

M

Shipping options

Much Better

Drop down, select one

Single

Y

Multiple Lists Group

Shipping Options

Better

About the same

Worse

Much Worse

KFB05144

What primary method did you use to locate information on UNICOR.gov today?

Basic Search

H

Radio button, one-up vertical

Single

Y

Skip Logic Group

Locate Info

Advanced Search

H

Left-hand menu

I

Site map

I

Top navigation bar

I

Bottom navigation bar

I

Links within the page

I

Other

J

KFB05145

J

Please describe your method for locating information.

Text field, <100 char

Y

Skip Logic Group

OE_Locate Info

KFB05146

H

Please tell us what your search experience was.

Search results were helpful

Checkbox, one-up vertical

Multi

Y

Skip Logic Group

Search Experience

Too many results

Not enough results

No results

Results were too similar/redundant

Results were not relevant

Not sure what words to use

Required too many refinements

Search speed was too slow

Other

K

KFB05147

K

Please tell us about your search experience

Text area, no char limit

Y

Skip Logic Group

OE_Other Search

KFB05148

I

Please describe your navigation experience on UNICOR.gov today.

Had no difficulty with the navigation

Checkbox, one-up vertical

Multi

Y

Skip Logic Group

Nav Experience

Site has too many links

Site has too few links

Links/labels are difficult to understand

Often could not determine the best link

Links did not take me where I expected

Could not get started or did not know where to begin

Had technical difficulties (e.g. broken links, error messages)

Navigated to general area but could not find the specific content I needed

Could not navigate back to previous information

Other

L

KFB05149

L

Please tell us about your navigation experience

Text area, no char limit

Y

Skip Logic Group

OE_Other Nav

KFB05150

Did you find what you were looking for?

Yes

Drop down, select one

Single

Y

Skip Logic Group

Find Looking For

No

P, Q

Still looking

P, Q

AED10808

P

What specifically were you looking for?

Text field, <100 char

Single

N

Skip Logic Group

OE_Spec Look For

EDO05200

Q

What will you do next?

Call the customer service center

Radio button, one-up vertical

Single

Yes

Skip Logic Group

Call a sales representative

Return to the website later and try again

Try another website

Nothing, although I did not find what I wanted

Other

R

EDO05201

R

Please briefly explain what you will do next.

Text area, no char limit

Single

No

Skip Logic Group

AED10809

What government agency/department do you work for?

Department of Agriculture

Drop down, select one

Single

Y

Skip Logic Group

Agency Work For

Department of Commerce

Department of Defense

Department of Education

Department of Health and Human Services

Department of Homeland Security

Department of Housing and Urban Development

Department of Justice

B

Department of Labor

Department of State

Department of the Interior

Department of the Treasury

Department of Transportation

Department of Veterans Affairs

Executive Office of the President

Federal Legislative Branch

Independent Agencies

Judicial Branch

Private Vendor

Quasi Official INTNL & Non Govt

Other

A

None of the above

EDO01703

B

Do you work for the Bureau of Prisons?

Yes

Radio button, one-up vertical

Single

Y

Skip Logic Group

Work for BOP

No

AED10810

A

What agency do you work for?

Text field, <100 char

Single

N

Skip Logic Group

Agency

KFB05152

What do you like most about the UNICOR.gov site?

Text area, no char limit

N

Like Most

KFB05153

If you could suggest one improvement to help UNICOR make this site better, what would it be?

Text area, no char limit

N

Improvement

---

Sheet 8: Custom Qsts Current 4.8.10

Model Instance Name:

red & strike-through: DELETE

UNICOR Satisfaction Survey

underlined & italicized: RE-ORDER

MID:

BY5UEQMxZp8t0gYl1Ichlw==

pink: ADDITION

Date:

4/8/2010

blue + -->: REWORDING

UNICOR Satisfaction Survey CUSTOM QUESTION LIST

QID (Group ID)

Skip Logic Label

Question Text

Answer Choices (limited to 50 characters)

Skip to

Type (select from list)

Single or Multi

Required Y/N

Special Instructions

25 character limit. Leave blank if you want DOT to fill this part out. CQ Label

KFB05130

Which best describes you?

Administrative Assistant

Radio button, one-up vertical

Single

Y

Role

Contracting Officer/Specialist

Program Manager

Project Manager

End user of UNICOR products

Procurement (Buyer, Purchaser, etc.)

Researcher / Academic

Vendor

Competitor

Other (Please Specify)

A

KFB05131

A

Other Role

Text field, <100 char

Y

OE_Role

KFB05132

How frequently do you visit UNICOR.gov?

First time

Radio button, one-up vertical

Single

Y

Visit Frequency

Daily

About once per week

About once per month

Every 6 months or less

KFB05133

What kind(s) of information were you looking for when you came to www.unicor.gov today?

UNICOR products

Checkbox, one-up vertical

Multi

Y

Visit Purpose

Order Status

UNICOR corporate information

Waivers

Event/Tradeshow information

Inmate training and transition programs

Other (Please Specify)

G

KFB05134

G

Other Purpose

Text field, <100 char

Single

Y

OE_Other Purpose

AED10806

Are you visiting UNICOR.gov to conduct market research?

Yes

Radio button, one-up vertical

Single

Y

Mkt Research

No

KFB05135

What is your primary reason for visiting UNICOR.gov?

Browse UNICOR products and services

Radio button, one-up vertical

Single

Y

Primary Reason

Seeking general information about UNICOR

Shop UNICOR products & services

C,D,E,F,J,M,N

Obtain or check order status

C,D,E,F,J,M

Request a waiver

Other

B

KFB05136

B

Please describe your primary reason for visiting.

Text field, <100 char

Y

OE_Primary Reason

AED10807

N

Where are you in the purchase process?

I have no intentions of purchasing UNICOR products

Radio button, one-up vertical

Single

Y

Cycle

Just browsing to see what is available.

Gathering product information for later purchase (Conducting market research)

I am ready to make a purchase from UNICOR

KFB05137

C

How often do you buy from UNICOR?

Weekly or more often

Radio button, one-up vertical

Single

Y

Buy Frequency

Every 1-3 months

Every 3-6 months

Every 6-12 months

Less often than every 12 months

KFB05138

D

How much do you typically spend on UNICOR products and services per year?

$1 - $10,000

Radio button, one-up vertical

Single

Y

Annual Spending

$10,001- $25,000

$25,001 - $100,000

$100,001 - $250,000

$250,000 or more

None

KFB05139

E

What is the primary method you use when purchasing from UNICOR?

Online at UNICOR.gov

Checkbox, one-up vertical

Single

Y

Purchase Method

By phone

By mail

By fax

I have not purchased

KFB05140

F

Which UNICOR business group(s) did you purchase or plan to purchase products and services from?

Clothing & Textiles

Checkbox, one-up vertical

Multi

Y

Product Group

Office Furniture

Industrial Products

Electronics

Recycling

Fleet Solutions

Services

KFB05141

M

Compared to other online shopping experiences, how would you rate UNICOR.gov on each of the following:

Much Better

Drop down, select one

Single

Y

Multiple Lists Group

Ordering Process

Product ordering process

Better

About the same

Worse

Much Worse

KFB05142

M

Product pricing

Much Better

Drop down, select one

Single

Y

Multiple Lists Group

Product Pricing

Better

About the same

Worse

Much Worse

KFB05143

M

Shipping options

Much Better

Drop down, select one

Single

Y

Multiple Lists Group

Shipping Options

Better

About the same

Worse

Much Worse

KFB05144

What primary method did you use to locate information on UNICOR.gov today?

Basic Search

H

Radio button, one-up vertical

Single

Y

Locate Info

Advanced Search

H

Left-hand menu

I

Site map

I

Top navigation bar

I

Bottom navigation bar

I

Links within the page

I

Other

J

KFB05145

J

Please describe your method for locating information.

Text field, <100 char

Y

OE_Locate Info

KFB05146

H

Please tell us what your search experience was.

Search results were helpful

Checkbox, one-up vertical

Multi

Y

Search Experience

Too many results

Not enough results

No results

Results were too similar/redundant

Results were not relevant

Not sure what words to use

Required too many refinements

Search speed was too slow

Other

K

KFB05147

K

Please tell us about your search experience

Text area, no char limit

Y

OE_Other Search

KFB05148

I

Please describe your navigation experience on UNICOR.gov today.

Had no difficulty with the navigation

Checkbox, one-up vertical

Multi

Y

Nav Experience

Site has too many links

Site has too few links

Links/labels are difficult to understand

Often could not determine the best link

Links did not take me where I expected

Could not get started or did not know where to begin

Had technical difficulties (e.g. broken links, error messages)

Navigated to general area but could not find the specific content I needed

Could not navigate back to previous information

Other

L

KFB05149

L

Please tell us about your navigation experience

Text area, no char limit

Y

OE_Other Nav

KFB05150

Did you find what you were looking for?

Yes

Drop down, select one

Single

Y

Find Looking For

No

M

Still looking

M

AED10808

M

What specifically were you looking for?

Text field, <100 char

Single

N

OE_Spec Look For

AED10809

What government agency/department do you work for?

Department of Agriculture

Drop down, select one

Single

Y

Agency Work For

Department of Commerce

Department of Defense

Department of Education

Department of Health and Human Services

Department of Homeland Security

Department of Housing and Urban Development

Department of Justice

B

Department of Labor

Department of State

Department of the Interior

Department of the Treasury

Department of Transportation

Department of Veterans Affairs

Executive Office of the President

Federal Legislative Branch

Independent Agencies

Judicial Branch

Private Vendor

Quasi Official INTNL & Non Govt

Other

A

None of the above

EDO01703

Do you work for the Bureau of Prisons?

Yes

Radio button, one-up vertical

Single

Y

Work for BOP

B

No

AED10810

A

What agency do you work for?

Text field, <100 char

Single

N

Agency

KFB05152

What do you like most about the UNICOR.gov site?

Text area, no char limit

N

Like Most

KFB05153

If you could suggest one improvement to help UNICOR make this site better, what would it be?

Text area, no char limit

N

Improvement

---

Sheet 9: Custom Qsts Current

Model Instance Name:

red & strike-through: DELETE

UNICOR Satisfaction Survey

underlined & italicized: RE-ORDER

MID:

BY5UEQMxZp8t0gYl1Ichlw==

pink: ADDITION

Date:

4/6/2010

blue + -->: REWORDING

UNICOR Satisfaction Survey CUSTOM QUESTION LIST

QID (Group ID)

Skip Logic Label

Question Text

Answer Choices (limited to 50 characters)

Skip to

Type (select from list)

Single or Multi

Required Y/N

Special Instructions

25 character limit. Leave blank if you want DOT to fill this part out. CQ Label

KFB05130

Which best describes you?

Administrative Assistant

Radio button, one-up vertical

Single

Y

Role

Contracting Officer/Specialist

Program Manager

Project Manager

End user of UNICOR products

Procurement (Buyer, Purchaser, etc.)

Researcher / Academic

Vendor

Competitor

Other (Please Specify)

A

KFB05131

A

Other Role

Text field, <100 char

Y

OE_Role

KFB05132

How frequently do you visit UNICOR.gov?

First time

Radio button, one-up vertical

Single

Y

Visit Frequency

Daily

About once per week

About once per month

Every 6 months or less

KFB05133

What kind(s) of information were you looking for when you came to www.unicor.gov today?

UNICOR products

Checkbox, one-up vertical

Multi

Y

Visit Purpose

Order Status

UNICOR corporate information

Waivers

Event/Tradeshow information

Inmate training and transition programs

Other (Please Specify)

G

KFB05134

G

Other Purpose

Text field, <100 char

Single

Y

OE_Other Purpose

AED10806

Are you visiting UNICOR.gov to conduct market research?

Yes

Radio button, one-up vertical

Single

Y

Mkt Research

No

KFB05135

What is your primary reason for visiting UNICOR.gov?

Seeking general information about UNICOR

Radio button, one-up vertical

Single

Y

Primary Reason

Shop UNICOR products & services

C,D,E,F,J,M,N

Obtain or check order status

C,D,E,F,J,M

Other

B

KFB05136

B

Please describe your primary reason for visiting.

Text field, <100 char

Y

OE_Primary Reason

AED10807

N

Where are you in the purchase process?

I have no intentions of purchasing UNICOR products

Radio button, one-up vertical

Single

Y

Cycle

Just browsing to see what is available.

Gathering product information for later purchase (Conducting market research)

I am ready to make a purchase from UNICOR

KFB05137

C

How often do you buy from UNICOR?

Weekly or more often

Radio button, one-up vertical

Single

Y

Buy Frequency

Every 1-3 months

Every 3-6 months

Every 6-12 months

Less often than every 12 months

KFB05138

D

How much do you typically spend on UNICOR products and services per year?

$1 - $10,000

Radio button, one-up vertical

Single

Y

Annual Spending

$10,001- $25,000

$25,001 - $100,000

$100,001 - $250,000

$250,000 or more

None

KFB05139

E

What is the primary method you use when purchasing from UNICOR?

Online at UNICOR.gov

Checkbox, one-up vertical

Single

Y

Purchase Method

By phone

By mail

By fax

I have not purchased

KFB05140

F

Which UNICOR business group(s) did you purchase or plan to purchase products and services from?

Clothing & Textiles

Checkbox, one-up vertical

Multi

Y

Product Group

Office Furniture

Industrial Products

Electronics

Recycling

Fleet Solutions

Services

KFB05141

M

Compared to other online shopping experiences, how would you rate UNICOR.gov on each of the following:

Much Better

Drop down, select one

Single

Y

Multiple Lists Group

Ordering Process

Product ordering process

Better

About the same

Worse

Much Worse

KFB05142

M

Product pricing

Much Better

Drop down, select one

Single

Y

Multiple Lists Group

Product Pricing

Better

About the same

Worse

Much Worse

KFB05143

M

Shipping options

Much Better

Drop down, select one

Single

Y

Multiple Lists Group

Shipping Options

Better

About the same

Worse

Much Worse

KFB05144

What primary method did you use to locate information on UNICOR.gov today?

Basic Search

H

Radio button, one-up vertical

Single

Y

Locate Info

Advanced Search

H

Left-hand menu

I

Site map

I

Top navigation bar

I

Bottom navigation bar

I

Links within the page

I

Other

J

KFB05145

J

Please describe your method for locating information.

Text field, <100 char

Y

OE_Locate Info

KFB05146

H

Please tell us what your search experience was.

Search results were helpful

Checkbox, one-up vertical

Multi

Y

Search Experience

Too many results

Not enough results

No results

Results were too similar/redundant

Results were not relevant

Not sure what words to use

Required too many refinements

Search speed was too slow

Other

K

KFB05147

K

Please tell us about your search experience

Text area, no char limit

Y

OE_Other Search

KFB05148

I

Please describe your navigation experience on UNICOR.gov today.

Had no difficulty with the navigation

Checkbox, one-up vertical

Multi

Y

Nav Experience

Site has too many links

Site has too few links

Links/labels are difficult to understand

Often could not determine the best link

Links did not take me where I expected

Could not get started or did not know where to begin

Had technical difficulties (e.g. broken links, error messages)

Navigated to general area but could not find the specific content I needed

Could not navigate back to previous information

Other

L

KFB05149

L

Please tell us about your navigation experience

Text area, no char limit

Y

OE_Other Nav

KFB05150

Did you find what you were looking for?

Yes

Drop down, select one

Single

Y

Find Looking For

No

M

Still looking

M

AED10808

M

What specifically were you looking for?

Text field, <100 char

Single

N

OE_Spec Look For

AED10809

What government agency/department do you work for?

Department of Agriculture

Drop down, select one

Single

Y

Agency Work For

Department of Commerce

Department of Defense

Department of Education

Department of Health and Human Services

Department of Homeland Security

Department of Housing and Urban Development

Department of Justice

Department of Labor

Department of State

Department of the Interior

Department of the Treasury

Department of Transportation

Department of Veterans Affairs

Executive Office of the President

Federal Legislative Branch

Independent Agencies

Judicial Branch

Private Vendor

Quasi Official INTNL & Non Govt

Other

A

None of the above

AED10810

A

What agency do you work for?

Text field, <100 char

Single

N

Agency

KFB05152

What do you like most about the UNICOR.gov site?

Text area, no char limit

N

Like Most

KFB05153

If you could suggest one improvement to help UNICOR make this site better, what would it be?

Text area, no char limit

N

Improvement

---

Sheet 10: Custom Qsts Current 4.6.10

Model Instance Name:

red & strike-through: DELETE

UNICOR Satisfaction Survey

underlined & italicized: RE-ORDER

MID:

BY5UEQMxZp8t0gYl1Ichlw==

pink: ADDITION

Date:

4/6/2010

blue + -->: REWORDING

UNICOR Satisfaction Survey CUSTOM QUESTION LIST

QID (Group ID)

Skip Logic Label

Question Text

Answer Choices (limited to 50 characters)

Skip to

Type (select from list)

Single or Multi

Required Y/N

Special Instructions

25 character limit. Leave blank if you want DOT to fill this part out. CQ Label

KFB05130

Which best describes you?

Administrative Assistant

Radio button, one-up vertical

Single

Y

Role

Contracting Officer/Specialist

Program Manager

Project Manager

End user of UNICOR products

Procurement (Buyer, Purchaser, etc.)

Researcher / Academic

Vendor

Competitor

Other (Please Specify)

A

KFB05131

A

Other Role

Text field, <100 char

Y

OE_Role

KFB05132

How frequently do you visit UNICOR.gov?

First time

Radio button, one-up vertical

Single

Y

Visit Frequency

Daily

About once per week

About once per month

Every 6 months or less

KFB05133

What kind(s) of information were you looking for when you came to www.unicor.gov today?

UNICOR products

Checkbox, one-up vertical

Multi

Y

Visit Purpose

Order Status

UNICOR corporate information

Waivers

Event/Tradeshow information

Inmate training and transition programs

Other (Please Specify)

G

KFB05134

G

Other Purpose

Text field, <100 char

Single

Y

OE_Other Purpose

AED10806

Are you visiting UNICOR.gov to conduct market research?

Yes

Radio button, one-up vertical

Single

Y

Mkt Research

No

KFB05135

What is your primary reason for visiting UNICOR.gov?

Seeking general information about UNICOR

Radio button, one-up vertical

Single

Y

Primary Reason

Shop UNICOR products & services

C,D,E,F,J,M,N

Obtain or check order status

C,D,E,F,J,M

Other

B

KFB05136

B

Please describe your primary reason for visiting.

Text field, <100 char

Y

OE_Primary Reason

AED10807

N

Where are you in the purchase process?

I have no intentions of purchasing UNICOR products

Radio button, one-up vertical

Single

Y

Cycle

Just browsing to see what is available.

Gathering product information for later purchase (Conducting market research)

I am ready to make a purchase from UNICOR

KFB05137

C

How often do you buy from UNICOR?

Weekly or more often

Radio button, one-up vertical

Single

Y

Buy Frequency

Every 1-3 months

Every 3-6 months

Every 6-12 months

Less often than every 12 months

KFB05138

D

How much do you typically spend on UNICOR products and services per year?

$1 - $10,000

Radio button, one-up vertical

Single

Y

Annual Spending

$10,001- $25,000

$25,001 - $100,000

$100,001 - $250,000

$250,000 or more

None

KFB05139

E

What method(s) do you use when purchasing from UNICOR? -> What is the primary method you use when purchasing from UNICOR?

Online at UNICOR.gov

Checkbox, one-up vertical

Multi --> Single

Y

Purchase Method

By phone

By mail

By fax

I have not purchased

KFB05140

F

Which UNICOR business group(s) did you purchase or plan to purchase products and services from?

Clothing & Textiles

Checkbox, one-up vertical

Multi

Y

Product Group

Office Furniture

Industrial Products

Electronics

Recycling

Fleet Solutions

Services

KFB05141

M

Compared to other online shopping experiences, how would you rate UNICOR.gov on each of the following:

Much Better

Drop down, select one

Single

Y

Multiple Lists Group

Ordering Process

Product ordering process

Better

About the same

Worse

Much Worse

KFB05142

M

Product pricing

Much Better

Drop down, select one

Single

Y

Multiple Lists Group

Product Pricing

Better

About the same

Worse

Much Worse

KFB05143

M

Shipping options

Much Better

Drop down, select one

Single

Y

Multiple Lists Group

Shipping Options

Better

About the same

Worse

Much Worse

KFB05144

What primary method did you use to locate information on UNICOR.gov today?

Basic Search

H

Radio button, one-up vertical

Single

Y

Locate Info

Advanced Search

H

Left-hand menu

I

Site map

I

Top navigation bar

I

Bottom navigation bar

I

Links within the page

I

Other

J

KFB05145

J

Please describe your method for locating information.

Text field, <100 char

Y

OE_Locate Info

KFB05146

H

Please tell us what your search experience was.

Search results were helpful

Checkbox, one-up vertical

Multi

Y

Search Experience

Too many results

Not enough results

No results

Results were too similar/redundant

Results were not relevant

Not sure what words to use

Required too many refinements

Search speed was too slow

Other

K

KFB05147

K

Please tell us about your search experience

Text area, no char limit

Y

OE_Other Search

KFB05148

I

Please describe your navigation experience on UNICOR.gov today.

Had no difficulty with the navigation

Checkbox, one-up vertical

Multi

Y

Nav Experience

Site has too many links

Site has too few links

Links/labels are difficult to understand

Often could not determine the best link

Links did not take me where I expected

Could not get started or did not know where to begin

Had technical difficulties (e.g. broken links, error messages)

Navigated to general area but could not find the specific content I needed

Could not navigate back to previous information

Other

L

KFB05149

L

Please tell us about your navigation experience

Text area, no char limit

Y

OE_Other Nav

KFB05150

Did you find what you were looking for?

Yes

Drop down, select one

Single

Y

Find Looking For

No

M

Still looking

M

AED10808

M

What specifically were you looking for?

Text field, <100 char

Single

N

OE_Spec Look For

AED10809

What government agency/department do you work for?

Department of Agriculture

Drop down, select one

Single

Y

Agency Work For

Department of Commerce

Department of Defense

Department of Education

Department of Health and Human Services

Department of Homeland Security

Department of Housing and Urban Development

Department of Justice

Department of Labor

Department of State

Department of the Interior

Department of the Treasury

Department of Transportation

Department of Veterans Affairs

Executive Office of the President

Federal Legislative Branch

Independent Agencies

Judicial Branch

Private Vendor

Quasi Official INTNL & Non Govt

Other

A

None of the above

AED10810

A

What agency do you work for?

Text field, <100 char

Single

N

Agency

KFB05152

What do you like most about the UNICOR.gov site?

Text area, no char limit

N

Like Most

KFB05153

If you could suggest one improvement to help UNICOR make this site better, what would it be?

Text area, no char limit

N

Improvement

---

Sheet 11: Custom Qsts Current_OLD

Model Instance Name:

red & strike-through: DELETE

UNICOR Satisfaction Survey

underlined & italicized: RE-ORDER

MID:

BY5UEQMxZp8t0gYl1Ichlw==

pink: ADDITION

Date:

1/6/2010

blue + -->: REWORDING

UNICOR Satisfaction Survey CUSTOM QUESTION LIST

QID (Group ID)

Skip Logic Label

Question Text

Answer Choices (limited to 50 characters)

Skip to

Type (select from list)

Single or Multi

Required Y/N

Special Instructions

25 character limit. Leave blank if you want DOT to fill this part out. CQ Label

KFB05130

Which best describes you?

Administrative Assistant

Radio button, one-up vertical

Single

Y

Role

Contracting Officer/Specialist

Program Manager

Project Manager

End user of UNICOR products

Procurement (Buyer, Purchaser, etc.)

Researcher / Academic

Vendor

Competitor

Other (Please Specify)

A

KFB05131

A

Other Role

Text field, <100 char

Y

OE_Role

KFB05132

How frequently do you visit UNICOR.gov?

First time

Radio button, one-up vertical

Single

Y

Visit Frequency

Daily

About once per week

About once per month

Every 6 months or less

KFB05133

What kind(s) of information were you looking for when you came to www.unicor.gov today?

UNICOR products

Checkbox, one-up vertical

Multi

Y

Visit Purpose

Order Status

UNICOR corporate information

Waivers

Event/Tradeshow information

Inmate training and transition programs

Other (Please Specify)

G

KFB05134

G

Other Purpose

Text field, <100 char

Single

Y

OE_Other Purpose

AED10806

Are you visiting UNICOR.gov to conduct market research?

Yes

Radio button, one-up vertical

Single

Y

Mkt Research

No

KFB05135

What is your primary reason for visiting UNICOR.gov?

Seeking general information about UNICOR

Radio button, one-up vertical

Single

Y

Primary Reason

Shop UNICOR products & services

C,D,E,F,J,M,N

Obtain or check order status

C,D,E,F,J,M

Other

B

KFB05136

B

Please describe your primary reason for visiting.

Text field, <100 char

Y

OE_Primary Reason

AED10807

N

Where are you in the purchase process?

I have no intentions of purchasing UNICOR products

Radio button, one-up vertical

Single

Y

Cycle

Just browsing to see what is available.

Gathering product information for later purchase (Conducting market research)

I am ready to make a purchase from UNICOR

KFB05137

C

How often do you buy from UNICOR?

Weekly or more often

Radio button, one-up vertical

Single

Y

Buy Frequency

Every 1-3 months

Every 3-6 months

Every 6-12 months

Less often than every 12 months

KFB05138

D

How much do you typically spend on UNICOR products and services per year?

$1 - $10,000

Radio button, one-up vertical

Single

Y

Annual Spending

$10,001- $25,000

$25,001 - $100,000

$100,001 - $250,000

$250,000 or more

None

KFB05139

E

What method(s) do you use when purchasing from UNICOR?

Online at UNICOR.gov

Checkbox, one-up vertical

Multi

Y

Purchase Method

By phone

By mail

By fax

I have not purchased

KFB05140

F

Which UNICOR business group(s) did you purchase or plan to purchase products and services from?

Clothing & Textiles

Checkbox, one-up vertical

Multi

Y

Product Group

Office Furniture

Industrial Products

Electronics

Recycling

Fleet Solutions

Services

KFB05141

M

Compared to other online shopping experiences, how would you rate UNICOR.gov on each of the following:

Much Better

Drop down, select one

Single

Y

Multiple Lists Group

Ordering Process

Product ordering process

Better

About the same

Worse

Much Worse

KFB05142

M

Product pricing

Much Better

Drop down, select one

Single

Y

Multiple Lists Group

Product Pricing

Better

About the same

Worse

Much Worse

KFB05143

M

Shipping options

Much Better

Drop down, select one

Single

Y

Multiple Lists Group

Shipping Options

Better

About the same

Worse

Much Worse

KFB05144

What primary method did you use to locate information on UNICOR.gov today?

Basic Search

H

Radio button, one-up vertical

Single

Y

Locate Info

Advanced Search

H

Left-hand menu

I

Site map

I

Top navigation bar

I

Bottom navigation bar

I

Links within the page

I

Other

J

KFB05145

J

Please describe your method for locating information.

Text field, <100 char

Y

OE_Locate Info

KFB05146

H

Please tell us what your search experience was.

Search results were helpful

Checkbox, one-up vertical

Multi

Y

Search Experience

Too many results

Not enough results

No results

Results were too similar/redundant

Results were not relevant

Not sure what words to use

Required too many refinements

Search speed was too slow

Other

K

KFB05147

K

Please tell us about your search experience

Text area, no char limit

Y

OE_Other Search

KFB05148

I

Please describe your navigation experience on UNICOR.gov today.

Had no difficulty with the navigation

Checkbox, one-up vertical

Multi

Y

Nav Experience

Site has too many links

Site has too few links

Links/labels are difficult to understand

Often could not determine the best link

Links did not take me where I expected

Could not get started or did not know where to begin

Had technical difficulties (e.g. broken links, error messages)

Navigated to general area but could not find the specific content I needed

Could not navigate back to previous information

Other

L

KFB05149

L

Please tell us about your navigation experience

Text area, no char limit

Y

OE_Other Nav

KFB05150

Did you find what you were looking for?

Yes

Drop down, select one

Single

Y

Find Looking For

No

M

Still looking

M

AED10808

M

What specifically were you looking for?

Text field, <100 char

Single

N

OE_Spec Look For

AED10809

What government agency/department do you work for?

Department of Agriculture

Drop down, select one

Single

Y

Agency Work For

Department of Commerce

Department of Defense

Department of Education

Department of Health and Human Services

Department of Homeland Security

Department of Housing and Urban Development

Department of Justice

Department of Labor

Department of State

Department of the Interior

Department of the Treasury

Department of Transportation

Department of Veterans Affairs

Executive Office of the President

Federal Legislative Branch

Independent Agencies

Judicial Branch

Private Vendor

Quasi Official INTNL & Non Govt

Other

A

None of the above

AED10810

A

What agency do you work for?

Text field, <100 char

Single

N

Agency

KFB05152

What do you like most about the UNICOR.gov site?

Text area, no char limit

N

Like Most

KFB05153

If you could suggest one improvement to help UNICOR make this site better, what would it be?

Text area, no char limit

N

Improvement

---

Sheet 12: Custom Qsts (01-11-09)

Model Instance Name:

red & strike-through: DELETE

UNICOR Satisfaction Survey

underlined & italicized: RE-ORDER

MID:

BY5UEQMxZp8t0gYl1Ichlw==

pink: ADDITION

Date:

1/6/2010

blue + -->: REWORDING

UNICOR Satisfaction Survey CUSTOM QUESTION LIST

QID (Group ID)

Skip Logic Label

Question Text

Answer Choices (limited to 50 characters)

Skip to

Type (select from list)

Single or Multi

Required Y/N

Special Instructions

25 character limit. Leave blank if you want DOT to fill this part out. CQ Label

KFB05130

Which best describes you?

Administrative Assistant

Radio button, one-up vertical

Single

Y

Role

Contracting Officer --> Contracting Officer/Specialist

Program Manager

Project Manager

End user --> End user of UNICOR products

Procurement (Buyer, Purchaser, etc.)

Researcher / Academic

Vendor

Competitor

Other (Please Specify)

A

KFB05131

A

Other Role

Text field, <100 char

Y

OE_Role

KFB05132

How frequently do you visit UNICOR.gov?

First time

Radio button, one-up vertical

Single

Y

Visit Frequency

Daily

About once per week

About once per month

Every 6 months or less

KFB05133

What kind(s) of information were you looking for when you came to www.unicor.gov today?

UNICOR products

Checkbox, one-up vertical

Multi

Y

Visit Purpose

Order Status

UNICOR corporate information

Waivers

Event/Tradeshow information

Inmate training and transition programs

Other (Please Specify)

G

KFB05134

G

Other Purpose

Text field, <100 char

Single

Y

OE_Other Purpose

Are you visiting UNICOR.gov to conduct market research?

Yes

Radio button, one-up vertical

Single

Y

Mkt Research

No

KFB05135

What is your primary reason for visiting UNICOR.gov?

Seeking general information about UNICOR

Radio button, one-up vertical

Single

Y

Primary Reason

Shop UNICOR products & services

C,D,E,F,J,M,N

Obtain or check order status

C,D,E,F,J,M

Other

B

KFB05136

B

Please describe your primary reason for visiting.

Text field, <100 char

Y

OE_Primary Reason

N

Where are you in the purchase process?

I have no intentions of purchasing UNICOR products

Radio button, one-up vertical

Single

Y

Cycle

Just browsing to see what is available.

Gathering product information for later purchase (Conducting market research)

I am ready to make a purchase from UNICOR

KFB05137

C

How often do you buy from UNICOR?

Weekly or more often

Radio button, one-up vertical

Single

Y

Buy Frequency

Every 1-3 months

Every 3-6 months

Every 6-12 months

Less often than every 12 months

KFB05138

D

How much do you typically spend on UNICOR products and services per year?

$1 - $10,000

Radio button, one-up vertical

Single

Y

Annual Spending

$10,001- $25,000

$25,001 - $100,000

$100,001 - $250,000

$250,000 or more

None

KFB05139

E

What method(s) do you use when purchasing from UNICOR?

Online at UNICOR.gov

Checkbox, one-up vertical

Multi

Y

Purchase Method

By phone

By mail

By fax

I have not purchased

KFB05140

F

Which UNICOR business group(s) did you purchase or plan to purchase products and services from?

Clothing & Textiles

Checkbox, one-up vertical

Multi

Y

Product Group

Office Furniture

Industrial Products

Electronics

Recycling

Fleet Solutions

Services

KFB05141

M

Compared to other online shopping experiences, how would you rate UNICOR.gov on each of the following:

Much Better

Drop down, select one

Single

Y

Multiple Lists Group

Ordering Process

Product ordering process

Better

About the same

Worse

Much Worse

KFB05142

M

Product pricing

Much Better

Drop down, select one

Single

Y

Multiple Lists Group

Product Pricing

Better

About the same

Worse

Much Worse

KFB05143

M

Shipping options

Much Better

Drop down, select one

Single

Y

Multiple Lists Group

Shipping Options

Better

About the same

Worse

Much Worse

KFB05144

What primary method did you use to locate information on UNICOR.gov today?

Basic Search

H

Radio button, one-up vertical

Single

Y

Locate Info

Advanced Search

H

Left-hand menu

I

Site map

I

Top navigation bar

I

Bottom navigation bar

I

Links within the page

I

Other

J

KFB05145

J

Please describe your method for locating information.

Text field, <100 char

Y

OE_Locate Info

KFB05146

H

Please tell us what your search experience was.

Search results were helpful

Checkbox, one-up vertical

Multi

Y

Search Experience

Too many results

Not enough results

No results

Results were too similar/redundant

Results were not relevant

Not sure what words to use

Required too many refinements

Search speed was too slow

Other

K

KFB05147

K

Please tell us about your search experience

Text area, no char limit

Y

OE_Other Search

KFB05148

I

Please describe your navigation experience on UNICOR.gov today.

Had no difficulty with the navigation

Checkbox, one-up vertical

Multi

Y

Nav Experience

Site has too many links

Site has too few links

Links/labels are difficult to understand

Often could not determine the best link

Links did not take me where I expected

Could not get started or did not know where to begin

Had technical difficulties (e.g. broken links, error messages)

Navigated to general area but could not find the specific content I needed

Could not navigate back to previous information

Other

L

KFB05149

L

Please tell us about your navigation experience

Text area, no char limit

Y

OE_Other Nav

KFB05150

Did you find what you were looking for?

Yes

Drop down, select one

Single

Y

Find Looking For

No

M

Still looking

M

M

What specifically were you looking for?

Text field, <100 char

Single

N

OE_Spec Look For

KFB05151

Please rate your impression of how well this agency encourages citizen participation in government.

1=Poor

Radio button, scale, has don't know

Single

Y

Encouragement of Participation

2

3

4

5

6

7

8

9

10=Excellent

Don't Know

What government agency/department do you work for?

Department of Agriculture

Drop down, select one

Single

Y

Agency Work For

Department of Commerce

Department of Defense

Department of Education

Department of Health and Human Services

Department of Homeland Security

Department of Housing and Urban Development

Department of Justice

Department of Labor

Department of State

Department of the Interior

Department of the Treasury

Department of Transportation

Department of Veterans Affairs

Executive Office of the President

Federal Legislative Branch

Independent Agencies

Judicial Branch

Private Vendor

Quasi Official INTNL & Non Govt

Other

A

None of the above

A

What agency do you work for?

Text field, <100 char

Single

N

Agency

KFB05152

What do you like most about the UNICOR.gov site?

Text area, no char limit

N

Like Most

KFB05153

If you could suggest one improvement to help UNICOR make this site better, what would it be?

Text area, no char limit

N

Improvement

---

Sheet 13: Custom Qsts (12-2-09)

Model Instance Name:

red & strike-through: DELETE

UNICOR Satisfaction Survey

underlined & italicized: RE-ORDER

MID:

BY5UEQMxZp8t0gYl1Ichlw==

pink: ADDITION

Date:

7/22/2009

blue + -->: REWORDING

UNICOR Satisfaction Survey CUSTOM QUESTION LIST

QID (Group ID)

Skip Logic Label

Question Text

Answer Choices (limited to 50 characters)

Skip to

Type (select from list)

Single or Multi

Required Y/N

Special Instructions

25 character limit. Leave blank if you want DOT to fill this part out. CQ Label

KFB05130

Which best describes you?

Program Manager

Radio button, one-up vertical

Single

Y

Role

Contracting Officer

Project Manager

End user

Researcher / Academic

Competitor

Other (Please Specify)

A

KFB05131

A

Other Role

Text field, <100 char

Y

OE_Role

KFB05132

How frequently do you visit UNICOR.gov?

First time

Radio button, one-up vertical

Single

Y

Visit Frequency

Daily

About once per week

About once per month

Every 6 months or less

KFB05133

What kind(s) of information were you looking for when you came to www.unicor.gov today?

UNICOR products

Checkbox, one-up vertical

Multi

Y

Visit Purpose

Order Status

UNICOR corporate information

Waivers

Event/Tradeshow information

Inmate training and transition programs

Other (Please Specify)

G

KFB05134

G

Other Purpose

Text field, <100 char

Single

Y

OE_Other Purpose

KFB05135

What is your primary reason for visiting UNICOR.gov?

Seeking general information about UNICOR

Radio button, one-up vertical

Single

Y

Primary Reason

Shop UNICOR products & services

C,D,E,F,M

Obtain or check order status

C,D,E,F,M

Other

B

KFB05136

B

Please describe your primary reason for visiting.

Text field, <100 char

Y

OE_Primary Reason

KFB05137

C

How often do you buy from UNICOR?

Weekly or more often

Radio button, one-up vertical

Single

Y

Buy Frequency

Every 1-3 months

Every 3-6 months

Every 6-12 months

Less often than every 12 months

KFB05138

D

How much do you typically spend on UNICOR products and services per year?

$1 - $10,000

Radio button, one-up vertical

Single

Y

Annual Spending

$1 0,001- $25,000

$25,001 - $100,000

$100,001 - $250,000

$250,000 or more

None

KFB05139

E

What method(s) do you use when purchasing from UNICOR?

Online at UNICOR.gov

Checkbox, one-up vertical

Multi

Y

Purchase Method

By phone

By mail

By fax

I have not purchased

KFB05140

F

Which UNICOR business group(s) did you purchase or plan to purchase products and services from?

Clothing & Textiles

Checkbox, one-up vertical

Multi

Y

Product Group

Office Furniture

Industrial Products

Electronics

Recycling

Fleet Solutions

Services

KFB05141

M

Compared to other online shopping experiences, how would you rate UNICOR.gov on each of the following:

Much Better

Drop down, select one

Single

Y

Multiple Lists Group

Ordering Process

Product ordering process

Better

About the same

Worse

Much Worse

KFB05142

M

Product pricing

Much Better

Drop down, select one

Single

Y

Multiple Lists Group

Product Pricing

Better

About the same

Worse

Much Worse

KFB05143

M

Shipping options

Much Better

Drop down, select one

Single

Y

Multiple Lists Group

Shipping Options

Better

About the same

Worse

Much Worse

KFB05144

What primary method did you use to locate information on UNICOR.gov today?

Basic Search

H

Radio button, one-up vertical

Single

Y

Locate Info

Advanced Search

H

Left-hand menu

I

Site map

I

Top navigation bar

I

Bottom navigation bar

I

Links within the page

I

Other

J

KFB05145

J

Please describe your method for locating information.

Text field, <100 char

Y

OE_Locate Info

KFB05146

H

Please tell us what your search experience was.

Search results were helpful

Checkbox, one-up vertical

Multi

Y

Search Experience

Too many results

Not enough results

No results

Results were too similar/redundant

Results were not relevant

Not sure what words to use

Required too many refinements

Search speed was too slow

Other

K

KFB05147

K

Please tell us about your search experience

Text area, no char limit

Y

OE_Other Search

KFB05148

I

Please describe your navigation experience on UNICOR.gov today.

Had no difficulty with the navigation

Checkbox, one-up vertical

Multi

Y

Nav Experience

Site has too many links

Site has too few links

Links/labels are difficult to understand

Often could not determine the best link

Links did not take me where I expected

Could not get started or did not know where to begin

Had technical difficulties (e.g. broken links, error messages)

Navigated to general area but could not find the specific content I needed

Could not navigate back to previous information

Other

L

KFB05149

L

Please tell us about your navigation experience

Text area, no char limit

Y

OE_Other Nav

KFB05150

Did you find what you were looking for?

Yes

Drop down, select one

Single

Y

Find Looking For

No

Still looking

KFB05151

Please rate your impression of how well this agency encourages citizen participation in government.

1=Poor

Radio button, scale, has don't know

Single

Y

Encouragement of Participation

2

3

4

5

6

7

8

9

10=Excellent

Don't Know

KFB05152

What do you like most about the UNICOR.gov site?

Text area, no char limit

N

Like Most

KFB05153

If you could suggest one improvement to help UNICOR make this site better, what would it be?

Text area, no char limit

N

Improvement

---

Sheet 14: Custom Qsts (7-22-09)

Model Instance Name:			red & strike-through: DELETE
UNICOR Satisfaction Survey			underlined & italicized: RE-ORDER
MID: BY5UEQMxZp8t0gYl1Ichlw==			pink: ADDITION
Date:	7/22/2009		blue + -->: REWORDING
UNICOR Satisfaction Survey CUSTOM QUESTION LIST
QID (Group ID)	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	25 character limit. Leave blank if you want DOT to fill this part out. CQ Label
		Which best describes you?	Program Manager		Radio button, one-up vertical	Single	Y		Role
			Contracting Officer
			Project Manager
			End user
			Researcher / Academic
			Competitor
			Other (Please Specify)	A
	A	Other Role			Text field, <100 char		Y		OE_Role
		How frequently do you visit UNICOR.gov?	First time		Radio button, one-up vertical	Single	Y		Visit Frequency
			Daily
			About once per week
			About once per month
			Every 6 months or less
		What kind(s) of information were you looking for when you came to www.unicor.gov today?	UNICOR products		Checkbox, one-up vertical	Multi	Y		Visit Purpose
			Order Status
			UNICOR corporate information
			Waivers
			Event/Tradeshow information
			Inmate training and transition programs
			Other (Please Specify)	G
	G	Other Purpose			Text field, <100 char	Single	Y		OE_Other Purpose
		What is your primary reason for visiting UNICOR.gov?	Seeking general information about UNICOR		Radio button, one-up vertical	Single	N		Primary Reason
			Shop UNICOR products & services	C,D,E,F,M
			Obtain or check order status	C,D,E,F,M
			Other	B
	B	Please describe your primary reason for visiting.			Text field, <100 char		Y		OE_Primary Reason
	C	How often do you buy from UNICOR?	Weekly or more often		Radio button, one-up vertical	Single	Y		Buy Frequency
			Every 1-3 months
			Every 3-6 months
			Every 6-12 months
			Less often than every 12 months
	D	How much do you typically spend on UNICOR products and services per year?	$1 - $10,000		Radio button, one-up vertical	Single	Y		Annual Spending
			$1 0,001- $25,000
			$25,001 - $100,000
			$100,001 - $250,000
			$250,000 or more
			None
	E	What method(s) do you use when purchasing from UNICOR?	Online at UNICOR.gov		Checkbox, one-up vertical	Multi	Y		Purchase Method
			By phone
			By mail
			By fax
			I have not purchased
	F	Which UNICOR business group(s) did you purchase or plan to purchase products and services from?	Clothing & Textiles		Checkbox, one-up vertical	Multi	Y		Product Group
			Office Furniture
			Industrial Products
			Electronics
			Recycling
			Fleet Solutions
			Services
	M	Compared to other online shopping experiences, how would you rate UNICOR.gov on each of the following:			Drop down, select one	Single	Y	Multiple Lists Group	Ordering Process
		Product ordering process	Much Better
			Better
			About the same
			Worse
			Much Worse
	M	Product pricing	Much Better		Drop down, select one	Single	Y	Multiple Lists Group	Product Pricing
			Better
			About the same
			Worse
			Much Worse
	M	Shipping options	Much Better		Drop down, select one	Single	Y	Multiple Lists Group	Shipping Options
			Better
			About the same
			Worse
			Much Worse
		What primary method did you use to locate information on UNICOR.gov today?	Basic Search	H	Radio button, one-up vertical	Single	Y		Locate Info
			Advanced Search	H
			Left-hand menu	I
			Site map	I
			Top navigation bar	I
			Bottom navigation bar	I
			Links within the page	I
			Other	J
	J	Please describe your method for locating information.			Text field, <100 char		Y		OE_Locate Info
	H	Please tell us what your search experience was.	Search results were helpful		Checkbox, one-up vertical	Multi	Y		Search Experience
			Too many results
			Not enough results
			No results
			Results were too similar/redundant
			Results were not relevant
			Not sure what words to use
			Required too many refinements
			Search speed was too slow
			Other	K
	K	Please tell us about your search experience			Text area, no char limit		Y		OE_Other Search
	I	Please describe your navigation experience on UNICOR.gov today.	Had no difficulty with the navigation		Checkbox, one-up vertical	Multi	Y		Nav Experience
			Site has too many links
			Site has too few links
			Links/labels are difficult to understand
			Often could not determine the best link
			Links did not take me where I expected
			Could not get started or did not know where to begin
			Had technical difficulties (e.g. broken links, error messages)
			Navigated to general area but could not find the specific content I needed
			Could not navigate back to previous information
			Other	L
	L	Please tell us about your navigation experience			Text area, no char limit		Y		OE_Other Nav
		Did you find what you were looking for?	Yes		Drop down, select one	Single	Y		Find Looking For
			No
			Still looking
		Please rate your impression of how well this agency encourages citizen participation in government.	1=Poor		Radio button, scale, has don't know	Single	Y		Encouragement of Participation
			2
			3
			4
			5
			6
			7
			8
			9
			10=Excellent
			Don't Know
		What do you like most about the UNICOR.gov site?			Text area, no char limit		N		Like Most
		If you could suggest one improvement to help UNICOR make this site better, what would it be?			Text area, no char limit		N		Improvement