859 2014 859 Usitc

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2014 859 USITC.xlsx

2014 842 Career State - 2014 863 NIH Grants

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Model Qsts
Current CQs
CQs (8-21-14)
CQs (8-19-14)


Sheet 1: Welcome and Thank You Text

Model Instance Name:








USITC v2







MID: 9s91pMU90IR4twYxx9oVpw==






Date: Fill In Date








Welcome and Thank You Text













Directions:










This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome and Thank you text shown in the boxes below. Please read comments before using any of the text.









Examples


Welcome Text Example































Welcome Text









bharati.hulbanni: if STORES MEASURE: do NOT use any welcome text. Thank you for visiting our site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.Thank you for visiting www.usitc.gov . You have been randomly selected to take part in this survey that is being conducted by ForeSee Results on behalf of United States International Trade Commission. Please take a minute or two to give us your opinions. The feedback you provide will help United States International Trade Commission enhance its site and serve you better in the future. All results are strictly confidential.



























































































Thank You Text Example


















DEFAULT Thank You Text












bharati.hulbanni: TY text can be used for all measure types (call center, web, stores, mobile etc.) “Thank you for taking our survey - and for helping us serve you better. We appreciate your input!” Thank you for your time in completing this survey. Your input is very valuable and will be taken into consideration.







































































ALTERNATE WEB Thank You Text











bharati.hulbanni: Use this TY text ONLY for WEB Thank you for taking our survey - and for helping us serve you better.

Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.




































































































































Sheet 2: Model Qsts

Model Instance Name:








USITC v2








MID:
9s91pMU90IR4twYxx9oVpw==





Partitioned (Y/N)?
YES





FPI Included(Y/N)?
NO





Date:
3/12/2013





USITC v2
Model questions utilize the ACSI methodology to determine scores and impacts


ELEMENTS (drivers of satisfaction)

CUSTOMER SATISFACTION

FUTURE BEHAVIORS FPI

MQ Label

MQ Label

MQ Label
Y?


USITC Information (1=Poor, 10=Excellent, Don't Know)

Satisfaction

Return (1=Very Unlikely, 10=Very Likely)

USITC Information - Thoroughness Please rate the thoroughness of information you viewed on this site today.

Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)

Return How likely are you to return to this site in the next 60 days?

USITC Information - Understandable Please rate how understandable the information you viewed today was.

Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)


Recommend (1=Very Unlikely, 10=Very Likely)

USITC Information - Answers Please rate how well the information viewed today provided answers to your questions.

Satisfaction - Ideal How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)

Recommend How likely are you to recommend this site to someone else?


Navigation (1=Poor, 10=Excellent, Don't Know)




Primary Resource (1=Very Unlikely, 10=Very Likely)

Navigation - Organized Please rate how well the site is organized.



Primary Resource How likely are you to use this site as your primary resource for obtaining information from this organization?

Navigation - Options Please rate the options available for navigating this site.







Navigation - Layout Please rate how well the site layout helps you find what you are looking for.







Navigation - Clicks Please rate the number of clicks to get where you want on this site.








Look and Feel (1=Poor, 10=Excellent, Don't Know)







Look and Feel - Appeal Please rate the visual appeal of this site.




Look and Feel - Balance Please rate the balance of graphics and text on this site.



Look and Feel - Readability Please rate the readability of the pages on this site.




Site Performance (1=Poor, 10=Excellent, Don't Know)



Site Performance - Loading Please rate how quickly pages load on this site.







Site Performance - Consistency Please rate the consistency of speed from page to page on this site.







Site Performance - Errors Please rate the ability to load pages without getting error messages on this site.








Online Transparency (1=Poor, 10=Excellent, Don't Know)







Online Transparency - Disclose Please rate how thoroughly this site discloses information about what this agency is doing.







Online Transparency - Quick Please rate how quickly this agency's information is made available on this site.







Online Transparency - Access Please rate how well information about this agency's actions can be accessed by the public on this site.










































































































































Sheet 3: Current CQs

Model Instance Name:

red & strike-through: DELETE





USITC v2

underlined & italicized: RE-ORDER





MID: 9s91pMU90IR4twYxx9oVpw==

pink: ADDITION





Date: 8.19.14 blue + -->: REWORDING















USITC v2 CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
LNH4003
How frequently do you visit this site? First time
Drop down, select one Single Y
Visit Frequency



Every 6 months or less








About once a month








About once a week








Daily








More than once a day





LNH4004
Which of the following best describes your role? U.S. Government
Radio button, two-up vertical Single Y Skip Logic Group* Role



Foreign Government








Law Firm








Academic Researcher








Importer








Exporter








Customs Broker








Manufacturer








USITC Employee








Other (Please Specify) A




LNH4005 A Other role



N Skip Logic Group* OE_Role
LNH4006
During your visit today, were you looking for: I was looking for specific information A Radio button, one-up vertical Single Y Skip Logic Group* Nature of Info Seeking



I was looking for general information B







I was just browsing





LNH4007 A What specific information were you looking for?

Text area, no char limit
N Skip Logic Group* OE_General Info
LNH4008 B What general information were you looking for?

Text area, no char limit
N Skip Logic Group* OE_Specfic Info
STE0063242
Which of the following best describes the reason for your current visit to the USITC website? Litigation or legal research-- Antidumping and countervailing duty investigations (701 or 731 investigations)
Radio button, one-up vertical Single Y Skip Logic Group* Primary Reason



Litigation or legal research-- Intellectual property infringement and other unfair acts (section 337 investigations)








Economic/industry trade research and analysis








Trade statistics








HTS (Tariff information) B







Other (Please Specify) A




LNH4010 A Other reason

Text area, no char limit
N Skip Logic Group*
OE_Reason
LNH4011 B How did you look for the HTS (Tariff information)? I used the Harmonized tariff search tool (searched hts.usitc.gov)
Checkbox, one-up vertical
Y Skip Logic Group* Looked for Tariff Info



I used HTS by chapter








I don't recall








Other (Please Specify) C




LNH4012 C Please describe how you looked for HTS (Tariff information) on the website today:



N Skip Logic Group* OE_how looked for Tariff Info
LNH4013
Did you accomplish what you wanted to on the USITC website today? Yes
Drop down, select one Single Y Skip Logic Group* Task Accomplishment



Partially A







No A







Still Looking A




LNH4014 A Why were you unable to accomplish your task today?

Text area, no char limit
N Skip Logic Group* OE_Unable to Accomplish
LNH4015
Which of the following sections of the USITC website do you recall visiting today? (Please select all that apply.) Antidumping and Countervailing Duty Investigations
Checkbox, one-up vertical Mul Y Skip Logic Group* Sections visited



Industry and Economic Analysis








Tariff Information Center








Tariff Search Tool








News Releases








Federal Registry Notices








Opinions/Reports








Intellectual property infringement and other unfair acts








None of the above A


Mutually Exclusive
STE0063243 A What other section did you visit?

Text area, no char limit
N Skip Logic Group* OE_Sections visited
LNH4016
Which of the following best describes your navigation experience today? I found the website well-organized and easy to navigate
Drop down, select one Single Y Skip Logic Group* Nav Experience



I found the website unnecessarily complex A







I did not know how to find what I was looking for A




LNH4017 A Why did you feel this way about your navigation experience? Links/labels are difficult to understand
Checkbox, one-up vertical
Y Skip Logic Group* Nav Difficulty



Too many links or navigational choices








Links did not take me where I expected








I experienced broken links, error messages, or other technical difficulties








I was able to navigate to the general area, but could not find the specific content that I needed








Other navigational issue (please specify): AA




LNH4018 AA Other navigational issue:

Text area, no char limit
N Skip Logic Group* OE_Navigation
STE0063244
Did you use the website's search features today? Yes, I used the basic search feature (located in the upper right hand corner of the page) A,B Checkbox, one-up vertical Multi Y Skip Logic Group* Use Search



Yes, I used the HTS Tariff search A,C







No



Mutually Exclusive



Not sure



Mutually Exclusive
LNH4020 A Did you find what you were looking for using our search features? Yes
Radio button, one-up vertical
N Skip Logic Group* Search Find



No








Partially





LNH4021 B Please describe your experience with the basic search feature: I had no difficulty searching on this site
Checkbox, one-up vertical
Multi N Mutually Exclusive Basic Search Exp



Too many results



Skip Logic Group*



Too few results








Returned no results/received error message








Results were not pertinent to my search terms








Other search issue (please specify): BB




LNH4022 BB Please describe your other issue with the basic search:

Text area, no char limit
N Skip Logic Group* OE_Basic Search
LNH4023 C Please describe your experience with the HTS Tariff search feature: I had no difficulty searching on this site
Checkbox, one-up vertical Multi N Mutually Exclusive HTS Search Exp



Too many results



Skip Logic Group*



Too few results








Returned no results/received error message








Results were not pertinent to my search terms








Other search issue (please specify): CC




LNH4024 CC Please describe your other issue with the HTS Tariff search:

Text area, no char limit
N Skip Logic Group* OE_HTS Search
LNH4025
Please rate the clarity of the wording on this site. 1=Poor
Radio button, scale, has don't know Single Y
PL_Clear



2








3








4








5








6








7








8








9








Excellent=10








Don't know





LNH4026
Please rate how well you understand the wording on this site. 1=Poor
Radio button, scale, has don't know Single Y
PL_Understandable



2








3








4








5








6








7








8








9








Excellent=10








Don't know





LNH4027
Please rate this site on its use of short, clear sentences. 1=Poor
Radio button, scale, has don't know Single Y
PL_Concise



2








3








4








5








6








7








8








9








Excellent=10








Don't know





LNH4028
Which of the following features would you most likely use if available on the site? (select all that apply) Dashboard
Checkbox, one-up vertical Multi N Skip Logic Group* Features



Streaming of Video








Social media (Facebook, Twitter, etc.)








Forums and/or Blogs








Multi-lingual support








Other (please specify) A







Would not use any of these features if available on the site.



Mutually Exclusive
LNH4029 A What other features would you like to have available on the site?



N Skip Logic Group* OE_Features
LNH4030
Did you use the Tariff Assistance Tool today? Yes A Drop down, select one Single Y Skip Logic Group* Use Tariff Assistance Tool



No








I don't know





LNH4031 A How would you rate the Tariff Assistance tool? Very easy to use
Drop down, select one Single Y Skip Logic Group* Tariff Assistance tool exp



Somewhat easy to use








Not easy to use AA




LNH4032 AA Please explain why you felt it was not easy to use.

Text area, no char limit
N Skip Logic Group* OE_Tariff Assistance tool
LNH4033
Did you notice the site footer at the bottom of the homepage? Yes A Drop down, select one Single Y Skip Logic Group* Site Footer



No








I don’t know








I did not use the site footer





LNH4034 A How would you rate your experience with the site footer? Helpful AA Drop down, select one Single Y Skip Logic Group* Site Footer Exp



Somewhat helpful AA







Not helpful





LNH4035 AA Please specify which link or links you used

Text area, no char limit
N Skip Logic Group* OE_Site Footer
LNH4036
Our homepage features rotating banners for top news items. Did you find the banners: Useful, I read one or more of the articles
Drop down, select one Single Y Skip Logic Group* Banners



Not useful, I was looking for other content on the site








Hard to use A







I did not notice the banners





LNH4037 A Please explain why you felt the banners were hard to use:

Text area, no char limit
N Skip Logic Group* OE_Banners
LNH4038
How could we improve our information to best meet your needs?

Text area, no char limit
N
OE_Content Improvement
LNH4039
If you could make one improvement to this site, what would it be?

Text area, no char limit
N
OE_Site Improvement
LNH4040
From time to time, the USITC likes to reach out to website visitors to follow up regarding their feedback concerning the website. If you are over the age of 18 and would be willing to be contacted in the future, please provide your email address.

Text area, no char limit
N
OE_Contact Info

Sheet 4: CQs (8-21-14)

Model Instance Name:

red & strike-through: DELETE





USITC v2

underlined & italicized: RE-ORDER





MID: 9s91pMU90IR4twYxx9oVpw==

pink: ADDITION





Date: 8.19.14 blue + -->: REWORDING















USITC v2 CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
LNH4003
How frequently do you visit this site? First time
Drop down, select one Single Y
Visit Frequency



Every 6 months or less








About once a month








About once a week








Daily








More than once a day





LNH4004
Which of the following best describes your role? U.S. Government
Radio button, two-up vertical Single Y Skip Logic Group* Role



Foreign Government








Law Firm








Academic Researcher








Importer








Exporter








Customs Broker








Manufacturer








USITC Employee








Other (Please Specify) A




LNH4005 A Other role



N Skip Logic Group* OE_Role
LNH4006
During your visit today, were you looking for: I was looking for specific information A Radio button, one-up vertical Single Y Skip Logic Group* Nature of Info Seeking



I was looking for general information B







I was just browsing





LNH4007 A What specific information were you looking for?

Text area, no char limit
N Skip Logic Group* OE_General Info
LNH4008 B What general information were you looking for?

Text area, no char limit
N Skip Logic Group* OE_Specfic Info
STE0063242
Which of the following best describes the reason for your current visit to the USITC website? Litigation or legal research-- Antidumping and countervailing duty investigations (701 or 731 investigations)
Radio button, one-up vertical Single Y Skip Logic Group* Primary Reason



Litigation or legal research-- Intellectual property infringement and other unfair acts (section 337 investigations)








Economic/industry trade research and analysis








Trade statistics








HTS (Tariff information) B







Other (Please Specify) A




LNH4010 A Other reason

Text area, no char limit
N Skip Logic Group*
OE_Reason
LNH4011 B How did you look for the HTS (Tariff information)? I used the Harmonized tariff search tool (searched hts.usitc.gov)
Checkbox, one-up vertical
Y Skip Logic Group* Looked for Tariff Info



I used HTS by chapter








I don't recall








Other (Please Specify) C




LNH4012 C Please describe how you looked for HTS (Tariff information) on the website today:



N Skip Logic Group* OE_how looked for Tariff Info
LNH4013
Did you accomplish what you wanted to on the USITC website today? Yes
Drop down, select one Single Y Skip Logic Group* Task Accomplishment



Partially A







No A







Still Looking A




LNH4014 A Why were you unable to accomplish your task today?

Text area, no char limit
N Skip Logic Group* OE_Unable to Accomplish
LNH4015
Which of the following sections of the USITC website do you recall visiting today? (Please select all that apply.) Antidumping and Countervailing Duty Investigations
Checkbox, one-up vertical Mul Y Skip Logic Group* Sections visited



Industry and Economic Analysis








Tariff Information Center








Tariff Search Tool








News Releases








Federal Registry Notices








Opinions/Reports








Intellectual property infringement and other unfair acts








None of the above A


Mutually Exclusive
STE0063243 A What other section did you visit?

Text area, no char limit
N Skip Logic Group* OE_Sections visited
LNH4016
Which of the following best describes your navigation experience today? I found the website well-organized and easy to navigate
Drop down, select one Single Y Skip Logic Group* Nav Experience



I found the website unnecessarily complex A







I did not know how to find what I was looking for A




LNH4017 A Why did you feel this way about your navigation experience? Links/labels are difficult to understand
Checkbox, one-up vertical
Y Skip Logic Group* Nav Difficulty



Too many links or navigational choices








Links did not take me where I expected








I experienced broken links, error messages, or other technical difficulties








I was able to navigate to the general area, but could not find the specific content that I needed








Other navigational issue (please specify): AA




LNH4018 AA Other navigational issue:

Text area, no char limit
N Skip Logic Group* OE_Navigation
STE0063244
Did you use the website's search features today? Yes, I used the basic search feature (located in the upper right hand corner of the page) A,B Checkbox, one-up vertical Multi Y Skip Logic Group* Use Search



Yes, I used the HTS Tariff search A,C







No



Mutually Exclusive



Not sure



Mutually Exclusive
LNH4020 A Did you find what you were looking for using our search features? Yes
Radio button, one-up vertical
N Skip Logic Group* Search Find



No








Partially





LNH4021 B Please describe your experience with the basic search feature: I had no difficulty searching on this site
Checkbox, one-up vertical
Multi N Mutually Exclusive Basic Search Exp



Too many results



Skip Logic Group*



Too few results








Returned no results/received error message








Results were not pertinent to my search terms








Other search issue (please specify): BB




LNH4022 BB Please describe your other issue with the basic search:

Text area, no char limit
N Skip Logic Group* OE_Basic Search
LNH4023 C Please describe your experience with the HTS Tariff search feature: I had no difficulty searching on this site
Checkbox, one-up vertical Multi N Mutually Exclusive HTS Search Exp



Too many results



Skip Logic Group*



Too few results








Returned no results/received error message








Results were not pertinent to my search terms








Other search issue (please specify): CC




LNH4024 CC Please describe your other issue with the HTS Tariff search:

Text area, no char limit
N Skip Logic Group* OE_HTS Search
LNH4025
Please rate the clarity of the wording on this site. 1=Poor
Radio button, scale, has don't know Single Y
PL_Clear



2








3








4








5








6








7








8








9








Excellent=10








Don't know





LNH4026
Please rate how well you understand the wording on this site. 1=Poor
Radio button, scale, has don't know Single Y
PL_Understandable



2








3








4








5








6








7








8








9








Excellent=10








Don't know





LNH4027
Please rate this site on its use of short, clear sentences. 1=Poor
Radio button, scale, has don't know Single Y
PL_Concise



2








3








4








5








6








7








8








9








Excellent=10








Don't know





LNH4028
Which of the following features would you most likely use if available on the site? (select all that apply) Dashboard
Checkbox, one-up vertical Multi N Skip Logic Group* Features



Streaming of Video








Social media (Facebook, Twitter, etc.)








Forums and/or Blogs








Multi-lingual support








Other (please specify) A







Would not use any of these features if available on the site.



Mutually Exclusive
LNH4029 A What other features would you like to have available on the site?



N Skip Logic Group* OE_Features
LNH4030
Did you use the Tariff Assistance Tool today? Yes A Drop down, select one Single Y Skip Logic Group* Use Tariff Assistance Tool



No








I don't know





LNH4031 A How would you rate the Tariff Assistance tool? Very easy to use
Drop down, select one Single Y Skip Logic Group* Tariff Assistance tool exp



Somewhat easy to use








Not easy to use AA




LNH4032 AA Please explain why you felt it was not easy to use.

Text area, no char limit
N Skip Logic Group* OE_Tariff Assistance tool
LNH4033
Did you notice the site footer at the bottom of the homepage? Yes A Drop down, select one Single Y Skip Logic Group* Site Footer



No








I don’t know








I did not use the site footer





LNH4034 A How would you rate your experience with the site footer? Helpful AA Drop down, select one Single Y Skip Logic Group* Site Footer Exp



Somewhat helpful AA







Not helpful





LNH4035 AA Please specify which link or links you used

Text area, no char limit
N Skip Logic Group* OE_Site Footer
LNH4036
Our homepage features rotating banners for top news items. Did you find the banners: Useful, I read one or more of the articles
Drop down, select one Single Y Skip Logic Group* Banners



Not useful, I was looking for other content on the site








Hard to use A







I did not notice the banners





LNH4037 A Please explain why you felt the banners were hard to use:

Text area, no char limit
N Skip Logic Group* OE_Banners
LNH4038
How could we improve our information to best meet your needs?

Text area, no char limit
N
OE_Content Improvement
LNH4039
If you could make one improvement to this site, what would it be?

Text area, no char limit
N
OE_Site Improvement
LNH4040
From time to time, the USITC likes to reach out to website visitors to follow up regarding their feedback concerning the website. If you are over the age of 18 and would be willing to be contacted in the future, please provide your email address.

Text area, no char limit
N
OE_Contact Info

Sheet 5: CQs (8-19-14)

Model Instance Name:

red & strike-through: DELETE





USITC v2

underlined & italicized: RE-ORDER





MID: 9s91pMU90IR4twYxx9oVpw==

pink: ADDITION





Date: 8.14.14 blue + -->: REWORDING















USITC v2 CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
LNH4003
How frequently do you visit this site? First time
Drop down, select one Single Y
Visit Frequency



Every 6 months or less








About once a month








About once a week








Daily








More than once a day





LNH4004
Which of the following best describes your role? U.S. Government
Radio button, two-up vertical Single Y Skip Logic Group* Role



Foreign Government








Law Firm








Academic Researcher








Importer








Exporter








Customs Broker








Manufacturer








USITC Employee








Other (Please Specify) A




LNH4005 A Other role





OE_Role
LNH4006
During your visit today, were you looking for: I was looking for specific information A Radio button, one-up vertical Single Y Skip Logic Group* Nature of Info Seeking



I was looking for general information B







I was just browsing





LNH4007 A What specific information were you looking for?

Text area, no char limit


OE_General Info
LNH4008 B What general information were you looking for?

Text area, no char limit


OE_Specfic Info
LNH4009
Which of the following best describes the reason for your current visit to the USITC website? Litigation or legal research-- Antidumping and countervailing duty investigations (701 or 731 investigations)
Checkbox, one-up vertical Single Y Skip Logic Group* Primary Reason



Litigation or legal research-- Intellectual property infringement and other unfair acts (section 337 investigations)








Economic/industry trade research and analysis








Trade statistics








HTS (Tariff information) B







Other (Please Specify) A



OE_Reason


Which of the following best describes the reason for your current visit to the USITC website? Litigation or legal research-- Antidumping and countervailing duty investigations (701 or 731 investigations)
Radio button, one-up vertical Single Y Skip Logic Group* Primary Reason



Litigation or legal research-- Intellectual property infringement and other unfair acts (section 337 investigations)








Economic/industry trade research and analysis








Trade statistics








HTS (Tariff information) B







Other (Please Specify) A




LNH4010 A Other reason

Text area, no char limit multi N Skip Logic Group*
OE_Reason
LNH4011 B How did you look for the HTS (Tariff information)? I used the Harmonized tariff search tool (searched hts.usitc.gov)
Checkbox, one-up vertical

Skip Logic Group*



I used HTS by chapter








I don't recall








Other (Please Specify)





LNH4012
Please describe how you looked for HTS (Tariff information) on the website today:





OE_how looked for Tariff Info
LNH4013
Did you accomplish what you wanted to on the USITC website today? Yes
Drop down, select one Single Y Skip Logic Group* Task Accomplishment



Partially A







No A







Still Looking A




LNH4014 A Why were you unable to accomplish your task today?

Text area, no char limit
N Skip Logic Group* OE_Unable to Accomplish
LNH4015
Which of the following sections of the USITC website do you recall visiting today? (Please select all that apply.) Antidumping and Countervailing Duty Investigations
Checkbox, one-up vertical Mul Y Skip Logic Group* Sections visited



Industry and Economic Analysis








Tariff Information Center








Tariff Search Tool








News Releases








Federal Registry Notices








Opinions/Reports








Intellectual property infringement and other unfair acts








None of the above A





A What other section did you visit?





OE_Sections visited
LNH4016
Which of the following best describes your navigation experience today? I found the website well-organized and easy to navigate
Drop down, select one Single Y Skip Logic Group* Nav Experience



I found the website unnecessarily complex A







I did not know how to find what I was looking for A




LNH4017 A Why did you feel this way about your navigation experience? Links/labels are difficult to understand
Checkbox, one-up vertical

Skip Logic Group* Nav Difficulty



Too many links or navigational choices








Links did not take me where I expected








I experienced broken links, error messages, or other technical difficulties








I was able to navigate to the general area, but could not find the specific content that I needed








Other navigational issue (please specify): AA




LNH4018 AA Other navigational issue:

Text area, no char limit

Skip Logic Group* OE_Navigation
LNH4019
Did you use the website's search features today? Yes, I used the basic search feature (located in the upper right hand corner of the page) A,B Drop down, select one Single Y Skip Logic Group* Use Search



Yes, I used the HTS Tariff search A,C







No








Not sure







Did you use the website's search features today? Yes, I used the basic search feature (located in the upper right hand corner of the page) A,B Checkbox, one-up vertical Multi Y Skip Logic Group* Use Search



Yes, I used the HTS Tariff search A,C







No



Mutually Exclusive



Not sure





LNH4020 A Did you find what you were looking for using our search features? Yes
Radio button, one-up vertical
N Skip Logic Group* Search Find



No








Partially





LNH4021 B Please describe your experience with the basic search feature: I had no difficulty searching on this site
Checkbox, one-up vertical
Multi N Mutually Exclusive Basic Search Exp



Too many results








Too few results








Returned no results/received error message








Results were not pertinent to my search terms








Other search issue (please specify): BB




LNH4022 BB Please describe your other issue with the basic search:

Text area, no char limit
N
OE_Basic Search
LNH4023 C Please describe your experience with the HTS Tariff search feature: I had no difficulty searching on this site
Checkbox, one-up vertical Multi N Mutually Exclusive HTS Search Exp



Too many results








Too few results








Returned no results/received error message








Results were not pertinent to my search terms








Other search issue (please specify): CC




LNH4024 CC Please describe your other issue with the HTS Tariff search:

Text area, no char limit
N
OE_HTS Search
LNH4025
Please rate the clarity of the wording on this site. 1=Poor
Radio button, scale, has don't know Single Y
PL_Clear



2








3








4








5








6








7








8








9








Excellent=10








Don't know





LNH4026
Please rate how well you understand the wording on this site. 1=Poor
Radio button, scale, has don't know Single Y
PL_Understandable



2








3








4








5








6








7








8








9








Excellent=10








Don't know





LNH4027
Please rate this site on its use of short, clear sentences. 1=Poor
Radio button, scale, has don't know Single Y
PL_Concise



2








3








4








5








6








7








8








9








Excellent=10








Don't know





LNH4028
Which of the following features would you most likely use if available on the site? (select all that apply) Dashboard
Checkbox, one-up vertical Multi N Skip Logic Group* Features



Streaming of Video








Social media (Facebook, Twitter, etc.)








Forums and/or Blogs








Multi-lingual support








Other (please specify) A







Would not use any of these features if available on the site.





LNH4029 A What other features would you like to have available on the site?





OE_Features
LNH4030
Did you use the Tariff Assistance Tool today? Yes A Drop down, select one Single Y Skip Logic Group* Use Tariff Assistance Tool



No








I don't know





LNH4031 A How would you rate the Tariff Assistance tool? Very easy to use
Drop down, select one Single Y Skip Logic Group* Tariff Assistance tool exp



Somewhat easy to use








Not easy to use AA




LNH4032 AA Please explain why you felt it was not easy to use.

Text area, no char limit
N
OE_Tariff Assistance tool
LNH4033
Did you notice the site footer at the bottom of the homepage? Yes A Drop down, select one Single Y Skip Logic Group* Site Footer



No








I don’t know








I did not use the site footer





LNH4034 A How would you rate your experience with the site footer? Helpful AA Drop down, select one Single Y Skip Logic Group* Site Footer Exp



Somewhat helpful AA







Not helpful





LNH4035 AA Please specify which link or links you used

Text area, no char limit
N
OE_Site Footer
LNH4036
Our homepage features rotating banners for top news items. Did you find the banners: Useful, I read one or more of the articles
Drop down, select one Single Y Skip Logic Group* Banners



Not useful, I was looking for other content on the site








Hard to use A







I did not notice the banners





LNH4037 A Please explain why you felt the banners were hard to use:

Text area, no char limit


OE_Banners
LNH4038
How could we improve our information to best meet your needs?

Text area, no char limit
N
OE_Content Improvement
LNH4039
If you could make one improvement to this site, what would it be?

Text area, no char limit
N
OE_Site Improvement
LNH4040
From time to time, the USITC likes to reach out to website visitors to follow up regarding their feedback concerning the website. If you are over the age of 18 and would be willing to be contacted in the future, please provide your email address.

Text area, no char limit
N
OE_Contact Info
File Typeapplication/vnd.openxmlformats-officedocument.spreadsheetml.sheet
File Modified0000-00-00
File Created0000-00-00

© 2024 OMB.report | Privacy Policy