863 2014 863 NIH Grants

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2014 863 NIH Grants.xlsx

2014 842 Career State - 2014 863 NIH Grants

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Model Qsts
Current CQs


Sheet 1: Welcome and Thank You Text







Welcome and Thank You Text


















Welcome Text
Thank You Text






Thank you for visiting NIH Grants. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.

Thank you for taking our survey - and for helping us serve you better. We appreciate your input!



































































































Sheet 2: Model Qsts

Model Name
NIH Grants



Red & Strike-Through: Delete
Model ID
(MID)



Underlined & Italicized: Re-order
Partitioned
Yes - 2 MQ



Pink: Addition
Date
8/18/2014



Blue: Reword










Label Element Questions
Label Satisfaction Questions
Label Future Behaviors





Look and Feel (1=Poor, 10=Excellent, Don't Know)

Satisfaction
Return Return (1=Very Unlikely, 10=Very Likely)

Look and Feel - Appeal Please rate the visual appeal of this site.
Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)


How likely are you to return to this site?

Look and Feel - Balance Please rate the balance of graphics and text on this site.
Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)

Recommend Recommend (1=Very Unlikely, 10=Very Likely)

Look and Feel - Readability Please rate the readability of the pages on this site.
Satisfaction - Ideal How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)


How likely are you to recommend this site to someone else?


Site Performance (1=Poor, 10=Excellent, Don't Know)



Primary Resource Primary Resource (1=Very Unlikely, 10=Very Likely)

Site Performance - Loading Please rate how quickly pages load on this site.




How likely are you to use this site as your primary resource for obtaining information about NIH Grants?

Site Performance - Consistency Please rate the consistency of speed from page to page on this site.






Site Performance - Completeness Please rate how completely the page content loads on this site.







Navigation (1=Poor, 10=Excellent, Don't Know)






Navigation - Organized Please rate how well the site is organized.






Navigation - Options Please rate the options available for navigating this site.






Navigation - Layout Please rate how well the site layout helps you find what you are looking for.







Information Browsing (1=Poor, 10=Excellent, Don't Know)






Information Browsing - Sort Please rate the ability to sort information by criteria that is important to you on this site.






Information Browsing - Narrow Please rate the ability to narrow choices to find the information you are looking for on this site.






Information Browsing - Features Please rate how well the features on the site help you find the information you need.







Site Information (1=Poor, 10=Excellent, Don't Know)






Site Information - Thoroughness Please rate the thoroughness of information provided on this site.






Site Information - Understandable Please rate how understandable this site’s information is.






Site Information - Answers Please rate how well the site’s information provides answers to your questions.




































































































































Sheet 3: Current CQs

Model Name NIH Grants


Red & Strike-Through: Delete

Model ID (MID)


Underlined & Italicized: Re-order
Partitioned Yes - 2 MQ


Pink: Addition
Date 8/18/2014


Blue: Reword









QID Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label


How frequently do you visit this site? First time
Y Drop down, select one
Frequency



Daily







About once a week







About once a month







Every 6 months or less often






What role best describes you? Researcher, Scientist or Scientific Support Staff
Y Drop down, select one Skip Logic Group* Role



Grant Administrator







Research Trainee or Student







General Public







NIH Employee or Contractor







Other Federal Government staff







Media







Other A




A Please describe your role:

N Text field, <100 char Skip Logic Group* OE_Role


What information were you primarily looking for today? Overview of grants process
Y Drop down, select one Skip Logic Group* Information



Funding opportunities







Forms and deadlines for grants







Grants policy and guidelines for policy compliance







Grants award data







Student opportunties







eRA (Electronic Research Administration)







Information about OER (Office of Extramural Research)







News & Events







Other B




B Please describe what you were looking for:

N Text field, <100 char Skip Logic Group* OE_Information


Did you find the information you were looking for today? Yes
Y Drop down, select one
Able to Find



No C




C What information were you unable to find?

N Text area, no char limit Skip Logic Group* OE_Unsuccessful


How did you primarily look for information on this site? Search feature
Y Drop down, select one
Search/Navigation



Links on the Home Page







Used top & left navigation bars







Got to the page through a link on another site







Had a bookmark for the page I wanted







Just browsing






How can NIH Grants improve your experience on this site?

N Text area, no char limit
OE_Improvement
File Typeapplication/vnd.openxmlformats-officedocument.spreadsheetml.sheet
File Modified0000-00-00
File Created0000-00-00

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