872 2014 872 FEC Web Browse

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2014 872 FEC Web Browse 10-17-14.xlsx

2014 871 CG Questionnaire - 2014 873 NLM GHR Questionnaire

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Model Qsts
Current CQs
OLD CQs (10-10-14)


Sheet 1: Welcome and Thank You Text


Use highlighted text



Welcome and Thank You Text


















Welcome Text
Thank You Text






Thank you for visiting fec.gov. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.

Thank you for taking our survey - and for helping us serve you better. We appreciate your input!







































Welcome Text - Alternate
Thank You Text - Alternate






Thank you for visiting fec.gov. You have been randomly selected to take part in this survey that is being conducted by ForeSee on behalf of the Federal Election Commission. Please take a few minutes to give us your feedback. All results are strictly confidential.
Thank you for taking our survey - and for helping us serve you better.

Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site.





















































































Sheet 2: Model Qsts

Model Name
FEC Web Browse



Red & Strike-Through: Delete
Model ID
BR4VtRt8lZtVpMBps08wBg4C



Underlined & Italicized: Re-order
Partitioned
Yes



Pink: Addition
Date
8/18/2014



Blue: Reword










Label Element Questions
Label Satisfaction Questions
Label Future Behaviors





Look and Feel (1=Poor, 10=Excellent, Don't Know)

Satisfaction

Return (1=Very Unlikely, 10=Very Likely)

Look and Feel - Appeal Please rate the visual appeal of this site.
Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)

Return How likely are you to return to this site?

Look and Feel - Balance Please rate the balance of graphics and text on this site.
Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)


Recommend (1=Very Unlikely, 10=Very Likely)

Look and Feel - Readability Please rate the readability of the pages on this site.
Satisfaction - Ideal How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)

Recommend How likely are you to recommend this site to someone else?


Site Performance (1=Poor, 10=Excellent, Don't Know)




Primary Resource (1=Very Unlikely, 10=Very Likely)

Site Performance - Loading Please rate how quickly pages load on this site.



Primary Resource How likely are you to use this site as your primary resource for campaign finance information?

Site Performance - Consistency Please rate the consistency of speed from page to page on this site.






Site Performance - Completeness Please rate how completely the page content loads on this site.







Navigation (1=Poor, 10=Excellent, Don't Know)






Navigation - Organized Please rate how well the site is organized.






Navigation - Options Please rate the options available for navigating this site.






Navigation - Layout Please rate how well the site layout helps you find what you need.







Browsing (1=Poor, 10=Excellent, Don't Know)






Browsing - Sort Please rate the ability to sort information by criteria that are important to you on this site.






Browsing - Narrow Please rate the ability to narrow choices to find the information you are looking for on this site.






Browsing - Features Please rate how well the features on the site help you find the information you need.







Site Information (1=Poor, 10=Excellent, Don't Know)






Site Information - Thoroughness Please rate the thoroughness of information on this site.






Site Information - Understandable Please rate how understandable the information is on this site.






Site Information - Answers Please rate how well the information provides answers to your questions.



























































































































Sheet 3: Current CQs

Model Name FEC Web Browse


Red & Strike-Through: Delete

Model ID BR4VtRt8lZtVpMBps08wBg4C


Underlined & Italicized: Re-order
Partitioned Yes


Pink: Addition
Date 10/1/2014


Blue: Reword









QID Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label
NMS5517Q001
What is your primary reason for visiting the site today? Learn about the FEC, including news releases B, C, D, E Y Radio button, one-up vertical Skip Logic Group* Primary Reason



Find campaign finance data or statistics F, G, H, I






Find information about legal or compliance issues, including regulations, enforcement, meetings and hearings J, K, L, M, N, O






Contact the FEC







Other reason (please specify) A

Anchor Answer Choice
NMS5517Q002 A Please let us know what you were looking for when you came to the FEC's website.

N Text area, no char limit Skip Logic Group* OE_Primary Reason
NMS5517Q003 B Which of these site sections did you visit? (Check all that apply.) About the FEC
Y Checkbox, one-up vertical Skip Logic Group* Site Section



Press Office







Quick Answers







Help with Reporting and Compliance







Other (please specify) BB



NMS5517Q004 BB Please identify what section you visited to learn more about the FEC.

N Text area, no char limit Skip Logic Group* OE_Site Section
NMS5517Q005 C The information I was looking for was available. Yes
Y Radio button, one-up vertical Skip Logic Group* Info Available



No




NMS5517Q006 D The information I was looking for was easy to find. Yes
Y Radio button, one-up vertical Skip Logic Group* Info Easy to Find



No




NMS5517Q007 E The information I was looking for was easy to understand. Yes
Y Radio button, one-up vertical Skip Logic Group* Info Easy to Understand



No




NMS5517Q008 F Did you visit the Disclosure Portal? Yes F1, F2 Y Radio button, one-up vertical Skip Logic Group* Portal - Visit



No




NMS5517Q009 F1 Which features helped you find the data or information you were looking for? (Check all that apply.) Data Catalog
Y Checkbox, one-up vertical Skip Logic Group* Portal - Features



Maps and Charts







Candidate and Committee Viewer or other searches







Downloadable data







Other (please specify) FF1



NMS5517Q010 FF1 Please indicate what other features helped you find what you were looking for.


Text area, no char limit Skip Logic Group* OE_Portal - Features
NMS5517Q011 F2 Did the Disclosure Portal make it easy to find what you were looking for? Yes
Y Radio button, one-up vertical Skip Logic Group* Portal - Easy to Find



No FF2



NMS5517Q012 FF2 Please specify what could be improved about the Disclosure Portal.

N Text area, no char limit Skip Logic Group* OE_Portal Improvements
NMS5517Q013 G Did you visit the Press Office's "Campaign Finance Statistics" pages? Yes G1 Y Radio button, one-up vertical Skip Logic Group* Campaign Finance - Visit



No




NMS5517Q014 G1 Did the Campaign Finance Statistics pages make it easy to find what you were looking for? Yes
Y Radio button, one-up vertical Skip Logic Group* Campaign Finance - Easy to Find



No GG1



NMS5517Q015 GG1 Please specify what could be improved about these pages.

N Text area, no char limit Skip Logic Group* OE_Campaign Finance Improvements
NMS5517Q016 H Did the site provide enough information to help you interpret the campaign finance data? Yes
Y Radio button, one-up vertical Skip Logic Group* Campaign Finance - Interpet



No H1






Not applicable




NMS5517Q017 H1 Please specify what information could have been provided to help you interpet the data.

N Text area, no char limit Skip Logic Group* OE_Campaign Finance Interpret
NMS5517Q018 I Please identify identify any other section/feature of the website you accessed to help you find campaign finance information.

N Text area, no char limit Skip Logic Group* OE_Campaign Finance Site Section
NMS5517Q019 J Which search systems did you use during this visit to the FEC website? (Check all that apply.) Advisory Options
Y Checkbox, one-up vertical Skip Logic Group* Search Systems



Matters Under Review







Rulemaking







Audits







Enforcement Query System







Other (please specify) J1



NMS5517Q020 J1 Please specify what other method you used to search.

N Text area, no char limit Skip Logic Group* OE_Search Systems
NMS5517Q021 K Did you find the search system easy to use? Yes
Y Radio button, one-up vertical Skip Logic Group* Search Systems - Easy to Use



No




NMS5517Q022 L Did you feel confident that the search system returned all relevant search results? Yes
Y Radio button, one-up vertical Skip Logic Group* Search Systems - Results



No




NMS5517Q023 M Was legal and compliance information provided in a manner that was easy to use? Yes
Y Radio button, one-up vertical Skip Logic Group* Legal - Easy to Use



No







Not applicable




NMS5517Q024 N Was legal and compliance information provided in a manner that was easy to comprehend? Yes
Y Radio button, one-up vertical Skip Logic Group* Legal - Easy to Comprehend



No







Not applicable




NMS5517Q025 O Did the site provide enough information to help you interpret the legal and compliance information? Yes
Y Radio button, one-up vertical Skip Logic Group* Legal - Interpret



No







Not applicable




NMS5517Q026
Keeping in mind your primary reason for visiting the FEC's website today, please answer the following questions about your experience.

Did you use the FEC website search to find the information you need?
Yes A, B Y Radio button, one-up vertical Skip Logic Group* Search - Usage



No




NMS5517Q027 A Did the FEC website search make it easy to find what you were looking for? Yes
Y Radio button, one-up vertical Skip Logic Group* Search - Easy to Find



No A1



NMS5517Q028 A1 Please specify what could be improved about the FEC website search.

N Text area, no char limit Skip Logic Group* OE_Search Improvements
NMS5517Q029 B Did you use an external search engine (Google, Bing, etc.) to find information on the FEC site? Yes B1 Y Radio button, one-up vertical Skip Logic Group* Search - External



No




NMS5517Q030 B1 Which external search engine did you use?

N Text area, no char limit Skip Logic Group* OE_Search External
NMS5517Q031
What is your role in visiting the site today? General public
Y Radio button, one-up vertical Skip Logic Group* Role



Member of the Media







Representative of a Candidate Committee, Political Party Committee, or Political Action Committee







Attorney or Paralegal







Researcher for Academic Organization or Election Tracking Organization







FEC Staff







Other role (please specify) A



NMS5517Q032 A My role is:

N Text area, no char limit Skip Logic Group* OE_Role
NMS5517Q033
How frequently do you visit the FEC's website? This is my first visit
Y Radio button, one-up vertical
Visit Frequency



Every few months or less often







Monthly







Weekly







Several times a week







Daily/more than once a day




NMS5517Q034
Did you accomplish what you wanted to on the site today? Yes
Y Radio button, one-up vertical Skip Logic Group* Accomplish



No A



NMS5517Q035 A Please tell us specifically what you were trying to accomplish on the site:

N Text area, no char limit Skip Logic Group* OE_Not Accomplish
NMS5517Q036
Which of the following devices do you have? (Please select all that apply). iPhone
Y Checkbox, one-up vertical Skip Logic Group* Mobile - Device



Android phone







Windows phone







Blackberry phone







iPad







Android tablet







Windows tablet







Kindle







Other (please specify) B



NMS5517Q037 B Other phone or tablet:

N Text area, no char limit Skip Logic Group* OE_Mobile Device
NMS5517Q038
Have you had a good experience on a federal website using a mobile device? Yes A Y Radio button, one-up vertical Skip Logic Group* Mobile - Good Experience



No




NMS5517Q039 A Which website(s) did you use?

N Text area, no char limit Skip Logic Group* OE_Mobile Good Experience
NMS5517Q040
Have you ever accessed the FEC's website using a mobile phone or tablet? Yes
Y Drop down, select one Skip Logic Group* Mobile - Site Usage



No, but I might in the future A






No, and I don't plan to do so




NMS5517Q041 A What type of mobile device would you like to use for the FEC website?

N Text area, no char limit Skip Logic Group* OE_Mobile Device for FEC
NMS5517Q042
If you could make one improvement to fec.gov, what would it be?

N Text area, no char limit
OE_Improvement

Sheet 4: OLD CQs (10-10-14)

FEC Web Browse


Red & Strike-Through: Delete

BR4VtRt8lZtVpMBps08wBg4C


Underlined & Italicized: Re-order
Yes


Pink: Addition
10/1/2014


Blue: Reword








Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label

What is your primary reason for visiting the site today? Learn about the FEC, including news releases B, C, D, E Y Radio button, one-up vertical Skip Logic Group* Primary Reason


Find campaign finance data or statistics F, G, H, I





Research campaign finance statistics






Find information about legal or compliance issues, including regulations, enforcement, meetings and hearings J, K, L, M, N, O





Access news releases






View campaign finance maps






Contact the FEC






Other reason (please specify) A

Anchor Answer Choice
A Please let us know what you were looking for when you came to the FEC's website.

N Text area, no char limit Skip Logic Group* OE_Primary Reason
B Which of these site sections did you visit? (Check all that apply.) About the FEC
Y Checkbox, one-up vertical Skip Logic Group* Site Section


Press Office






Quick Answers






Help with Reporting and Compliance






Other (please specify) BB



BB Please identify what section you visited to learn more about the FEC.

N Text area, no char limit Skip Logic Group* OE_Site Section
C The information I was looking for was available. Yes
Y Radio button, one-up vertical Skip Logic Group* Info Available


No




D The information I was looking for was easy to find. Yes
Y Radio button, one-up vertical Skip Logic Group* Info Easy to Find


No




E The information I was looking for was easy to understand. Yes
Y Radio button, one-up vertical Skip Logic Group* Info Easy to Understand


No




F Did you visit the Disclosure Portal? Yes F1, F2 Y Radio button, one-up vertical Skip Logic Group* Portal - Visit


No




F1 Which features helped you find the data or information you were looking for? (Check all that apply.) Data Catalog
Y Radio button, one-up vertical Skip Logic Group* Portal - Features


Maps and Charts






Candidate and Committee Viewer or other searches






Downloadable data






Other (please specify) FF1



FF1 Please indicate what other features helped you find what you were looking for.


Text area, no char limit Skip Logic Group* OE_Portal - Features
F2 Did the Disclosure Portal make it easy to find what you were looking for? Yes
Y Radio button, one-up vertical Skip Logic Group* Portal - Easy to Find


No FF2



FF2 Please specify what could be improved about the Disclosure Portal.

N Text area, no char limit Skip Logic Group* OE_Portal Improvements
G Did you visit the Press Office's "Campaign Finance Statistics" pages? Yes G1 Y Radio button, one-up vertical Skip Logic Group* Campaign Finance - Visit


No




G1 Did the Campaign Finance Statistics pages make it easy to find what you were looking for? Yes
Y Radio button, one-up vertical Skip Logic Group* Campaign Finance - Easy to Find


No GG1



GG1 Please specify what could be improved about these pages.

N Text area, no char limit Skip Logic Group* OE_Campaign Finance Improvements
H Did the site provide enough information to help you interpret the campaign finance data? Yes
Y Radio button, one-up vertical Skip Logic Group* Campaign Finance - Interpet


No H1





Not applicable




H1 Please specify what information could have been provided to help you interpet the data.

N Text area, no char limit Skip Logic Group* OE_Campaign Finance Interpret
I Please identify identify any other section/feature of the website you accessed to help you find campaign finance information.

N Text area, no char limit Skip Logic Group* OE_Campaign Finance Site Section
J Which search systems did you use during this visit to the FEC website? (Check all that apply.) Advisory Options
Y Checkbox, one-up vertical Skip Logic Group* Search Systems


Matters Under Review






Rulemaking






Audits






Enforcement Query System






Other (please specify) J1



J1 Please specify what other method you used to search.

N Text area, no char limit Skip Logic Group* OE_Search Systems
K Did you find the search system easy to use? Yes
Y Radio button, one-up vertical Skip Logic Group* Search Systems - Easy to Use


No




L Did you feel confident that the search system returned all relevant search results? Yes
Y Radio button, one-up vertical Skip Logic Group* Search Systems - Results


No




M Was legal and compliance information provided in a manner that was easy to use? Yes
Y Radio button, one-up vertical Skip Logic Group* Legal - Easy to Use


No






Not applicable




N Was legal and compliance information provided in a manner that was easy to comprehend? Yes
Y Radio button, one-up vertical Skip Logic Group* Legal - Easy to Comprehend


No






Not applicable




O Did the site provide enough information to help you interpret the legal and compliance information? Yes
Y Radio button, one-up vertical Skip Logic Group* Legal - Interpret


No






Not applicable





Keeping in mind your primary reason for visiting the FEC's website today, please answer the following questions about your experience.

Did you use the FEC website search to find the information you need?
Yes A, B Y Radio button, one-up vertical Skip Logic Group* Search - Usage


No




A Did the FEC website search make it easy to find what you were looking for? Yes
Y Radio button, one-up vertical Skip Logic Group* Search - Easy to Find


No A1



A1 Please specify what could be improved about the FEC website search.

N Text area, no char limit Skip Logic Group* OE_Search Improvements
B Did you use an external search engine (Google, Bing, etc.) to find information on the FEC site? Yes B1 Y Radio button, one-up vertical Skip Logic Group* Search - External


No




B1 Which external search engine did you use?

N Text area, no char limit Skip Logic Group* OE_Search External

What is your role in visiting the site today? General public
Y Radio button, one-up vertical Skip Logic Group* Role


Member of the Media






Representative of a Candidate Committee, Political Party Committee, or Political Action Committee






Attorney or Paralegal






Researcher for Academic Organization or Election Tracking Organization






FEC Staff






Political candidate






Staff/aide of a political candidate






Federal government official






State government official






Local government official






Other role (please specify) A



A My role is:

N Text area, no char limit Skip Logic Group* OE_Role

How frequently do you visit the FEC's website? This is my first visit
Y Radio button, one-up vertical
Visit Frequency


Every few months or less often






Monthly






Weekly






Several times a week






Daily/more than once a day





Did you accomplish what you wanted to on the site today? Yes
Y Radio button, one-up vertical Skip Logic Group* Accomplish


No A



A Please tell us specifically what you were trying to accomplish on the site:

N Text area, no char limit Skip Logic Group* OE_Not Accomplish

How did you primarily look for information on the site today? Search feature B Y Radio button, one-up vertical Skip Logic Group* Navigation Method


Top navigation bar






Left navigation panel






Links in the center of the page






Site map






Other navigation method (please specify) A



A I looked for information using:

N Text area, no char limit Skip Logic Group* OE_Navigation
B Did the search feature help you find what you were looking for? Yes
Y Radio button, one-up vertical Skip Logic Group* Search


No C



C What specific search terms did you use to try to find the information?

N Text area, no char limit Skip Logic Group* OE_Search Terms

How would you describe your navigation experience on this site today? (Please select all that apply.) I had no difficulty navigating/browsing
Y Checkbox, one-up vertical Anchor Answer Choice Navigation Experience


Links often did not take me where I expected


Skip Logic Group*


Had difficulty finding relevant information


Randomize


Links/labels are difficult to understand






Too many links/navigational options to choose from






Had technical difficulties (error messages, broken links, etc.)






Could not navigate back to previous information






I had a navigation difficulty not listed above: A

Anchor Answer Choice
A Other navigation difficulty:

N Text area, no char limit Skip Logic Group* OE_Navigation Exp

Did you use the Campaign Finance Disclosure Portal today? Yes A Y Radio button, one-up vertical Skip Logic Group* Portal - Visit


No




A How useful was the information provided in the Campaign Finance Disclosure Portal? 1=Not useful at all B Y Radio button, scale, has don't know Skip Logic Group* Portal - Useful


2 B





3 B





4






5=Very useful






Don't know




B What additional information would you like to see in the Campaign Finance Disclosure Portal?

N Text area, no char limit Skip Logic Group* OE_Portal

Please rate how thoroughly this site discloses information about campaign contributions and expenditures. 1=Poor
Y Radio button, scale, has don't know
Information - Thoroughness


2






3






4






5=Excellent






Don't know





Please rate the clarity of information on this site. 1=Poor
Y Radio button, scale, has don't know
Information - Clarity


2






3






4






5=Excellent






Don't know





Please rate how well you understand the wording on this site. 1=Poor
Y Radio button, scale, has don't know
Information - Understandable


2






3






4






5=Excellent






Don't know





Which of the following devices do you have? (Please select all that apply). iPhone
Y Checkbox, one-up vertical Skip Logic Group* Mobile - Device


Android phone






Windows phone






Blackberry phone






iPad






Android tablet






Windows tablet






Kindle






Other (please specify) B



B Other phone or tablet:

N Text area, no char limit Skip Logic Group* OE_Mobile Device

Have you had a good experience on a federal website using a mobile device? Yes A Y Radio button, one-up vertical Skip Logic Group* Mobile - Good Experience


No




A Which website(s) did you use?

N Text area, no char limit Skip Logic Group* OE_Mobile Good Experience

Have you ever accessed any federal website using a mobile phone or tablet? Yes
Y Drop down, select one Skip Logic Group* Mobile - Federal Usage


No, but I might in the future






No, and I don't plan to do so





Have you ever accessed the FEC's website using a mobile phone or tablet? Yes
Y Drop down, select one Skip Logic Group* Mobile - Site Usage


No, but I might in the future A





No, and I don't plan to do so




A What type of mobile device would you like to use for the FEC website?

N Text area, no char limit Skip Logic Group* OE_Mobile Device for FEC

If you could make one improvement to fec.gov, what would it be?

N Text area, no char limit
OE_Improvement
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