881 2014 881 Weather.gov

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2014 881 Weather.gov.xlsx

2014 874 NCI Team Science Toolkit - 2014 881 Weather.gov

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Model Qsts
Current CQs


Sheet 1: Welcome and Thank You Text






Welcome and Thank You Text















Welcome Text
Thank You Text




Thank you for visiting Weather.gov. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.

Thank you for taking our survey - and for helping us serve you better. We appreciate your input!






























Welcome Text - Alternate
Thank You Text - Alternate




Thank you for visiting Weather.gov. You have been randomly selected to take part in this survey that is being conducted by ForeSee on behalf of the [Company/Site/Agency]. Please take a few minutes to give us your feedback. All results are strictly confidential.
Thank you for taking our survey - and for helping us serve you better.

Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site.












































































Sheet 2: Model Qsts

Model Name
Weather.gov



Red & Strike-Through: Delete
Model ID
(MID)



Underlined & Italicized: Re-order
Partitioned
(Yes/No)



Pink: Addition
Date
(1/2/2013)



Blue: Reword










Label Element Questions
Label Satisfaction Questions
Label Future Behaviors





Information Browsing (1=Poor, 10=Excellent, Don't Know)
Satisfaction - Overall What is your overall satisfaction with this site? (1-Very Dissatisfied, 10=Very Satisfied)

Return (1=Very Unlikely, 10=Very Likely)

Information Browsing - Sort Please rate the ability to sort information by criteria that are important to you on this site.
Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)

Return How likely are you to return to this site in the next 30 days?

Information Browsing - Narrow Please rate the ability to narrow choices to find the information you are looking for on this site.
Satisfaction - Ideal How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)

Use For More Information (1=Very Unlikely, 10=Very Likely)

Information Browsing - Features Please rate how well the features on the site help you find the information you need.



Use For More Information How likely are you to use weather.gov to provide information related to emergency response and preparedeness during weather events?


Site Performance (1=Poor, 10=Excellent, Don't Know)




First Resource (1=Very Unlikely, 10=Very Likely)

Site Performance - Loading Please rate how quickly pages load on this site.



First Resource How likely are you to use this site as the first place you go to get weather information on the web?

Site Performance - Consistency Please rate the consistency of speed from page to page on this site.






Site Performance - Completeness Please rate how completely the page content loads on this site.







Navigation (1=Poor, 10=Excellent, Don't Know)






Navigation - Organized Please rate how well the site is organized.






Navigation - Options Please rate the options available for navigating this site.






Navigation - Layout Please rate how well the site layout helps you find what you need.







Look and Feel (1=Poor, 10=Excellent, Don't Know)






Look and Feel - Appeal Please rate the visual appeal of this site.






Look and Feel - Balance Please rate the balance of graphics and text on this site.






Look and Feel - Readability Please rate the readability of the pages on this site.







Site Information (1=Poor, 10=Excellent, Don't Know)






Site Information - Thoroughness Please rate the thoroughness of information provided on this site.






Site Information - Understandable Please rate how understandable this site’s information is.






Site Information - Answers Please rate how well the site’s information provides answers to your questions.



























































































































Sheet 3: Current CQs

Model Name Weather.gov


Red & Strike-Through: Delete









Model ID (MID)


Underlined & Italicized: Re-order








Partitioned (Yes/No)


Pink: Addition








Date (1/2/2013)


Blue: Reword

























QID Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label









How frequently do you visit this site? This is my first visit
Y Radio button, one-up vertical Single Visit Frequency










Every few months or less often















Monthly















Weekly















Several times a week















Daily/more than once a day














What is your primary reason for using weather.gov today? To check a weather forecast
Y Radio button, one-up vertical Single Primary Reason










To learn about the National Weather Service















To learn about weather alerts















To learn about weather preparedness















Other A












A Did you have any other reasons for visiting?

N Text field, <100 char Single OE Primary Reason









Were you able to accomplish what you wanted to on weather.gov today? Yes
Y Radio button, one-up vertical Single Accomplish










No A












A Please tell us what you were trying to do today.

N Text field, <100 char Single OE Accomplish









Based on your visit today, did you encounter any of the following challenges? (please select all that apply) Forecast wasn't accurate
Y Checkbox, one-up vertical Multi Encountered Challenges










Inconsistency of forecasts across devices















Lack of information on rain/snow















Maps not updated frequently enough















Too many clicks to access information needed















Layout of site was too distracting/cluttered















Videos loaded slowly or did not play















Maps / page loaded slowly or not at all















Forecast Locations were difficult to manage















Other, please specify A

Anchor











None of the above
mutually exclusive
Anchor









A Please specify the challenge(s) you encountered.

N Text area, no char limit Open OE_Encountered Challenges









What sections of the site did you visit today? Forecast
Y Checkbox, one-up vertical Multi Site Sections










Past Weather















Weather Safety















Information Center















News















About















Weather Ready Nation















Active Alerts















Education















Other, please specify A

Anchor











None of the above
mutually exclusive
Anchor









A Please specify the other sections you visited

N Text area, no char limit Open OE_Encountered Challenges









How would you describe your navigation experience on this site today? (Please select all that apply.) I had no difficulty navigating/browsing on this site
Y Radio button, one-up vertical Single Navigation Issues










Links often did not take me where I expected B














Had difficulty finding relevant information/products















Links/labels are difficult to understand C














Too many links/navigational options to choose from















Had technical difficulties (error messages, broken links, etc.)















Could not navigate back to previous information















I had a navigation difficulty not listed above:















Other A












A Please specify the other navigation challenge you encountered.

N Text area, no char limit Single OE Other Navigation Issue








B Please describe any specific navigation links or paths that did not take you where they should have.

N Text area, no char limit Single OE Navigation Links








C What specific links/labels were difficult to understand?

N Text area, no char limit Single OE Difficult Links









What is your preferred method to check the weather? On my computer (Internet)
Y Radio button, one-up vertical Single Preferred Method










On TV















On the radio















On my phone















On my tablet














Which of the following web sites areas have you visited in the past month for weather information? (please select all that apply) weather.gov
Y Checkbox, one-up vertical Multi WeatherSites










Weather.com















Accuweather.com















Yahoo!















Google















Wundergound.com















Weather Bug















On my personalized home page















Local news web site















I have not visited any other web sites in the past month














Which of the following categories contains your age? 18 - 24 years
N Drop down, select one Single Age










25 - 34 years















35 - 44 years















45 - 54 years















55 and older















Prefer not to answer














Are you male or female? Male
N Radio button, one-up vertical Single Gender










Female














Where do you reside? I do not currently reside in the US
N Drop down, select one Single State










Alabama















Alaska















Arizona















Arkansas















California















Colorado















Connecticut















Delaware















Florida















Georgia















Hawaii















Idaho















Illinois















Indiana















Iowa















Kansas















Kentucky















Louisiana















Maine















Maryland















Massachusetts















Michigan















Minnesota















Mississippi















Missouri















Montana















Nebraska















Nevada















New Hampshire















New Jersey















New Mexico















New York















North Carolina















North Dakota















Ohio















Oklahoma















Oregon















Pennsylvania















Rhode Island















South Carolina















South Dakota















Tennessee















Texas















Utah















Vermont















Virginia















Washington















Washington DC















West Virginia















Wisconsin















Wyoming














What additional information would you like to have available on this site?

N Text area, no char limit Single OE Additioanl Information









What suggestions do you have for improving the Weather.gov website?

N Text area, no char limit Single OE Suggestions







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