881 2014 881 Weather.gov

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Overview

Welcome and Thank You Text
Model Qsts
Current CQs

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Sheet 1: Welcome and Thank You Text

Welcome and Thank You Text
	Welcome Text			Thank You Text
	Thank you for visiting Weather.gov. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.			Thank you for taking our survey - and for helping us serve you better. We appreciate your input!
	Welcome Text - Alternate			Thank You Text - Alternate
	Thank you for visiting Weather.gov. You have been randomly selected to take part in this survey that is being conducted by ForeSee on behalf of the [Company/Site/Agency]. Please take a few minutes to give us your feedback. All results are strictly confidential.			Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site.

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Sheet 2: Model Qsts

Model Name		Weather.gov					Red & Strike-Through: Delete
Model ID		(MID)					Underlined & Italicized: Re-order
Partitioned		(Yes/No)					Pink: Addition
Date		(1/2/2013)					Blue: Reword
	Label	Element Questions		Label	Satisfaction Questions		Label	Future Behaviors
		Information Browsing (1=Poor, 10=Excellent, Don't Know)		Satisfaction - Overall	What is your overall satisfaction with this site? (1-Very Dissatisfied, 10=Very Satisfied)			Return (1=Very Unlikely, 10=Very Likely)
	Information Browsing - Sort	Please rate the ability to sort information by criteria that are important to you on this site.		Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)		Return	How likely are you to return to this site in the next 30 days?
	Information Browsing - Narrow	Please rate the ability to narrow choices to find the information you are looking for on this site.		Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)			Use For More Information (1=Very Unlikely, 10=Very Likely)
	Information Browsing - Features	Please rate how well the features on the site help you find the information you need.					Use For More Information	How likely are you to use weather.gov to provide information related to emergency response and preparedeness during weather events?
		Site Performance (1=Poor, 10=Excellent, Don't Know)						First Resource (1=Very Unlikely, 10=Very Likely)
	Site Performance - Loading	Please rate how quickly pages load on this site.					First Resource	How likely are you to use this site as the first place you go to get weather information on the web?
	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.
	Site Performance - Completeness	Please rate how completely the page content loads on this site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
	Navigation - Organized	Please rate how well the site is organized.
	Navigation - Options	Please rate the options available for navigating this site.
	Navigation - Layout	Please rate how well the site layout helps you find what you need.
		Look and Feel (1=Poor, 10=Excellent, Don't Know)
	Look and Feel - Appeal	Please rate the visual appeal of this site.
	Look and Feel - Balance	Please rate the balance of graphics and text on this site.
	Look and Feel - Readability	Please rate the readability of the pages on this site.
		Site Information (1=Poor, 10=Excellent, Don't Know)
	Site Information - Thoroughness	Please rate the thoroughness of information provided on this site.
	Site Information - Understandable	Please rate how understandable this site’s information is.
	Site Information - Answers	Please rate how well the site’s information provides answers to your questions.

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Sheet 3: Current CQs

Model Name

Weather.gov

Red & Strike-Through: Delete

Model ID

(MID)

Underlined & Italicized: Re-order

Partitioned

(Yes/No)

Pink: Addition

Date

(1/2/2013)

Blue: Reword

QID

Skip From

Question Text

Answer Choices

Skip To

Required Y/N

Type

Special Instructions

CQ Label

How frequently do you visit this site?

This is my first visit

Y

Radio button, one-up vertical

Single

Visit Frequency

Every few months or less often

Monthly

Weekly

Several times a week

Daily/more than once a day

What is your primary reason for using weather.gov today?

To check a weather forecast

Y

Radio button, one-up vertical

Single

Primary Reason

To learn about the National Weather Service

To learn about weather alerts

To learn about weather preparedness

Other

A

A

Did you have any other reasons for visiting?

N

Text field, <100 char

Single

OE Primary Reason

Were you able to accomplish what you wanted to on weather.gov today?

Yes

Y

Radio button, one-up vertical

Single

Accomplish

No

A

A

Please tell us what you were trying to do today.

N

Text field, <100 char

Single

OE Accomplish

Based on your visit today, did you encounter any of the following challenges? (please select all that apply)

Forecast wasn't accurate

Y

Checkbox, one-up vertical

Multi

Encountered Challenges

Inconsistency of forecasts across devices

Lack of information on rain/snow

Maps not updated frequently enough

Too many clicks to access information needed

Layout of site was too distracting/cluttered

Videos loaded slowly or did not play

Maps / page loaded slowly or not at all

Forecast Locations were difficult to manage

Other, please specify

A

Anchor

None of the above

mutually exclusive

Anchor

A

Please specify the challenge(s) you encountered.

N

Text area, no char limit

Open

OE_Encountered Challenges

What sections of the site did you visit today?

Forecast

Y

Checkbox, one-up vertical

Multi

Site Sections

Past Weather

Weather Safety

Information Center

News

About

Weather Ready Nation

Active Alerts

Education

Other, please specify

A

Anchor

None of the above

mutually exclusive

Anchor

A

Please specify the other sections you visited

N

Text area, no char limit

Open

OE_Encountered Challenges

How would you describe your navigation experience on this site today? (Please select all that apply.)

I had no difficulty navigating/browsing on this site

Y

Radio button, one-up vertical

Single

Navigation Issues

Links often did not take me where I expected

B

Had difficulty finding relevant information/products

Links/labels are difficult to understand

C

Too many links/navigational options to choose from

Had technical difficulties (error messages, broken links, etc.)

Could not navigate back to previous information

I had a navigation difficulty not listed above:

Other

A

A

Please specify the other navigation challenge you encountered.

N

Text area, no char limit

Single

OE Other Navigation Issue

B

Please describe any specific navigation links or paths that did not take you where they should have.

N

Text area, no char limit

Single

OE Navigation Links

C

What specific links/labels were difficult to understand?

N

Text area, no char limit

Single

OE Difficult Links

What is your preferred method to check the weather?

On my computer (Internet)

Y

Radio button, one-up vertical

Single

Preferred Method

On TV

On the radio

On my phone

On my tablet

Which of the following web sites areas have you visited in the past month for weather information? (please select all that apply)

weather.gov

Y

Checkbox, one-up vertical

Multi

WeatherSites

Weather.com

Accuweather.com

Yahoo!

Google

Wundergound.com

Weather Bug

On my personalized home page

Local news web site

I have not visited any other web sites in the past month

Which of the following categories contains your age?

18 - 24 years

N

Drop down, select one

Single

Age

25 - 34 years

35 - 44 years

45 - 54 years

55 and older

Prefer not to answer

Are you male or female?

Male

N

Radio button, one-up vertical

Single

Gender

Female

Where do you reside?

I do not currently reside in the US

N

Drop down, select one

Single

State

Alabama

Alaska

Arizona

Arkansas

California

Colorado

Connecticut

Delaware

Florida

Georgia

Hawaii

Idaho

Illinois

Indiana

Iowa

Kansas

Kentucky

Louisiana

Maine

Maryland

Massachusetts

Michigan

Minnesota

Mississippi

Missouri

Montana

Nebraska

Nevada

New Hampshire

New Jersey

New Mexico

New York

North Carolina

North Dakota

Ohio

Oklahoma

Oregon

Pennsylvania

Rhode Island

South Carolina

South Dakota

Tennessee

Texas

Utah

Vermont

Virginia

Washington

Washington DC

West Virginia

Wisconsin

Wyoming

What additional information would you like to have available on this site?

N

Text area, no char limit

Single

OE Additioanl Information

What suggestions do you have for improving the Weather.gov website?

N

Text area, no char limit

Single

OE Suggestions