889 2014 889 Go4Life Mobile

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2014 889 Go4Life Mobile.xlsx

2014 882 CMS Medicare - 2014 891 Treasury Direct v2

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Model Qsts
Current CQs


Sheet 1: Welcome and Thank You Text






Welcome and Thank You Text















Your text

Your text


Welcome Text
Thank You Text




Thank you for visiting NIA's Go4Life website. You've been randomly chosen to take part in a brief survey to let us know where we can improve and what we're doing well.

Please take a few minutes to share your opinions, which will help us provide the best online experience possible.

Thank you for taking our survey.

Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.






























Example of how it will appear

Example of how it will appear









































Sheet 2: Model Qsts

Model Name
Go4Life Mobile





Model ID
New




Partitioned
NO




Date
11/25/2014














Label Element Questions
Label Satisfaction Questions
Label Future Behaviors





Look and Feel (1=Poor, 10=Excellent, Don't Know)

Satisfaction

Return (1=Very Unlikely, 10=Very Likely)
1 Look and Feel - Appeal Please rate the visual appeal of this site. 13 Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)
16 Return How likely are you to return to this site in the next 30 days?
2 Look and Feel - Balance Please rate the balance of graphics and text on this site. 14 Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)


Recommend (1=Very Unlikely, 10=Very Likely)
3 Look and Feel - Readability Please rate the readability of the pages on this site. 15 Satisfaction - Ideal How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)
17 Recommend How likely are you to recommend this site to someone else?


Site Performance (1=Poor, 10=Excellent, Don't Know)




Primary Resource (1=Very Unlikely, 10=Very Likely)
4 Site Performance - Loading Please rate how quickly pages load on this site.


18 Primary Resource How likely are you to use this site as your primary resource for information about exercise for older adults?
5 Site Performance - Consistency Please rate the consistency of speed from page to page on this site.




Use Website Tools (1=Very Unlikely, 10=Very Likely)
6 Site Performance - Completeness Please rate how completely the page content loads on this site.


19 Use Website Tools How likely are you to use My Go4Life?


Navigation (1=Poor, 10=Excellent, Don't Know)





7 Navigation - Organized Please rate how well the site is organized.





8 Navigation - Options Please rate the options available for navigating this site.





9 Navigation - Layout Please rate how well the site layout helps you find what you need.







Site Information (1=Poor, 10=Excellent, Don't Know)





10 Site Information - Thoroughness Please rate the thoroughness of information provided on this site.





11 Site Information - Understandable Please rate how understandable this site’s information is.





12 Site Information - Answers Please rate how well the site’s information provides answers to your questions.















Sheet 3: Current CQs

Model Name Go4Life Mobile





Model ID New




Partitioned NO




Date 12/01/2014













QID Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label


Today, I was looking for information for… Myself
Yes Radio button scale, one up vertical
Info For


Family or friends






Organizations







Health professionals






Did you find what you were looking for? Yes
Yes Radio button scale, one up vertical Skip Logic Group Did You Find



No A





Partially A



A What were you looking for that you couldn't find?

No Text area Skip Logic Group Looking For


What part of Go4Life was most useful to you today? Exercises to try
Yes Radio button scale, one up vertical OPS Group Most Useful



Success stories






Online coaching

Rotate answer choices




My Go4Life






Tip sheets







Safety information







Healthy eating







Other

Anchor



How often do you exercise? Daily
Yes Radio button scale, one up vertical
Exercise Frequency


1 - 2 times per week




Occasionally




Never




How often do you use My Go4Life to track your physical activity? I do not have a My Go4Life account
Yes Radio button scale, one up vertical
Track Activity


Very frequently




Once in a while




Never




Please select the category that includes your age. 40 or under
No Radio button scale, one up vertical
Age



41 – 60






61 – 70






71 – 80






81 or over



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