896 2015 896 OPM On Boarding Manager

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2015 896 OPM On Boarding Manager.xlsx

2015 894 EPA Regulations.gov - 2015 900 NASS Satisfaction Survey

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Draft Welcome and Thank You
Model Qsts
Custom Qsts
Custom Qsts (7-8-14)
element rotations


Sheet 1: Draft Welcome and Thank You

Model Instance Name:








Onboarding Manager







MID: FAUwVpk8lZxJBBlx9YQQZQ4C






Date: 8/06/2013








Welcome and Thank You Text













Directions:










This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome and Thank you text shown in the boxes below. Please read comments before using any of the text.









Examples


Welcome Text Example

















































Welcome Text









Thank you for using Onboarding Manager. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.























































Thank You Text Example


















Thank You Text












Thank you for taking our survey - and for helping us serve you better.


























































































































































































































































Sheet 2: Model Qsts

Model Instance Name:








Onboarding Manager








MID:
FAUwVpk8lZxJBBlx9YQQZQ4C





Partitioned?
No





NOTE: All non-partitioned surveys will NOT be imputed and the elements will be rotated as a default unless otherwise specified and approved by Research. Element rotation scheme has been added


Date:
8/06/2013





Onboarding Manager

MQ Label ELEMENTS (drivers of satisfaction)
MQ Label SATISFACTION
MQ Label FUTURE BEHAVIORS


Support Information (1=Poor, 10=Excellent, Don't Know) 13 Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)


Use Web Channel Over Others (1=Very Unlikely, 10=Very Likely)
1 Support Information - Thoroughness If you needed any assistance during your visit today, please rate the thoroughness of support information on this site. 14 Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)
16 Use Web Channel Over Others After today's website visit, how likely are you to use this site rather than seeking other ways in which to submit your information?
2 Support Information - Understandable If you needed any assistance during your visit today, please rate how understandable the support information is on this site. 15 Satisfaction - Ideal How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)


Call (1=Very Unlikely, 10=Very Likely)
3 Support Information - Answers If you needed any assistance during your visit today, please rate how well the support information provides answers to your questions.


17 Call After today's website visit, how likely are you to call the help desk HR contact regarding the forms you completed or documents you submitted?


Navigation (1=Poor, 10=Excellent, Don't Know)




Recommend (1=Very Unlikely, 10=Very Likely)
4 Navigation - Organized Please rate how well the site is organized.


18 Recommend After today's website visit, how likely are you to recommend this site to someone else who needs to submit information before starting a federal job?
5 Navigation - Options Please rate the options available for navigating this site.






6 Navigation - Layout Please rate how well the site layout helps you find what you are looking for.








Site Performance (1=Poor, 10=Excellent, Don't Know)






7 Site Performance - Loading Please rate how quickly pages load on this site.






8 Site Performance - Consistency Please rate the consistency of speed from page to page on this site.






9 Site Performance - Errors Please rate the ability to load pages without getting error messages on this site.








Functionality (1=Poor, 10=Excellent, Don't Know)






10 Functionality - Usefulness Please rate the usefulness of the website tools provided on this site.






11 Functionality - Convenient Please rate the convenient placement of the website tools on this site.






12 Functionality - Variety Please rate the variety of website tools on this site.







Sheet 3: Custom Qsts

Model Instance Name:








Onboarding Manager








MID: FAUwVpk8lZxJBBlx9YQQZQ4C








Date: 07/02/2014
















Onboarding Manager CUSTOM QUESTION LIST
CQID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
LNH6870
Is today your first visit to the Onboarding Manager website? Yes
Radio button, one-up vertical Single Yes Skip Logic Group* First Visit



No A




LNH6871 A Please indicate why you had to return to the system: I ran out of time on my last visit
Radio button, one-up vertical Single Yes Skip Logic Group* Reason For Return



I had to gather additional personal information to complete the forms








I was assigned more forms to complete








The forms required additional signatures








Some forms could not be signed until after my start date








I made benefits and/or beneficiary elections after my start date








I needed to upload documents








I needed to update the status of a task








The website was not working last time Q







Other R




CAS0061015 R Please explain briefly.

Text area, no char limit
No Skip Logic Group* Explain Other Reason For Return
CAS0060973 Q Please explain briefly what it was about the website that was not working during your last visit. Please be specific.

Text area, no char limit
No Skip Logic Group* What Not Working Last Time
LNH6872
Did you complete a form on today's visit? Yes B Radio button, one-up vertical Single Yes Skip Logic Group* Complete Form



No





LNH6873 B How was your experience with completing a form today? No problems at all
Radio button, one-up vertical Single Yes Skip Logic Group* Completing Experience



I ran into a little trouble C, D




LNH6874 C Please explain the trouble you experienced with completing a form.

Text area, no char limit
No Skip Logic Group* Trouble Completing
LNH6875 D What form was it? It was: E Radio button, one-up vertical Single Yes Skip Logic Group* What Form



I'm not sure





LNH6876 E Please indicate the form so we can make improvements.

Text area, no char limit
No Skip Logic Group* Name of Form
LNH6877
Did you electronically sign a form on today's visit? Yes F Radio button, one-up vertical Single Yes Skip Logic Group* Sign Form



No





LNH6878 F How was your experience with signing a form today? No problems at all
Radio button, one-up vertical Single Yes Skip Logic Group* Signing Experience



I ran into a little trouble G




LNH6879 G Please explain the trouble you experienced with signing a form.

Text area, no char limit
No Skip Logic Group* Trouble Signing
LNH6880
Did you submit any forms today? Yes H Radio button, one-up vertical Single Yes Skip Logic Group* Submit Form



No






H How was your experience with submitting a form today? No problems at all
Radio button, one-up vertical Single Yes Skip Logic Group* Submitting Experience



I ran into a little trouble I





I Please explain the trouble you experienced with submitting a form.

Text area, no char limit
No Skip Logic Group* Trouble Submitting
LNH6882
Did you upload any documents on today's visit? Yes J Radio button, one-up vertical Single Yes Skip Logic Group* Upload Document



No





LNH6883 J How was your experience with uploading a document today? No problems at all
Radio button, one-up vertical Single Yes Skip Logic Group* Upload Experience



I ran into a little trouble K, L




LNH6884 K Please explain the trouble you experienced with uploading a document.

Text area, no char limit
No Skip Logic Group* Upload Trouble
LNH6885 L What document was it? It was: M Radio button, one-up vertical Single Yes Skip Logic Group* What Document



I'm not sure





LNH6886 M Please indicate the document so we can make improvements.

Text area, no char limit
No Skip Logic Group* Name of Document
LNH6887
From what you can tell so far, will you need to return to Onboarding Manager to fill out and/or submit any additional paperwork or forms prior to beginning your new assignment? Yes N Radio button, one-up vertical Single Yes Skip Logic Group* Need to Return



No








Not sure





LNH6888 N Please indicate why you will need to return: I don't have enough time today
Radio button, one-up vertical Single Yes Skip Logic Group* Why Need To Return



I have to gather additional personal information to complete the forms








I will be assigned more forms to complete








The forms require additional signatures








Some forms cannot be signed until after my start date








I will need to make benefits and/or beneficiary elections after my start date








I will need to upload documents








I will need to update the status of a task








The website is not working P







Other O




CAS0060974 O Please explain briefly why you will need to return.

Text area, no char limit
No Skip Logic Group* Explain Why Need to Return
CAS0060975 P Please explain briefly what specifically about the website is not working today.

Text area, no char limit
No Skip Logic Group* What Not Working Today
LNH6889
Have you ever worked for the Federal Government? Yes, I currently work for the Federal government
Radio button, one-up vertical Single Yes
Work For Gov



Yes, I have worked for the Federal government but currently do not








No, I have never worked for the Federal government





LNH6890
Do you use a computer daily in your current job? Yes
Radio button, one-up vertical Single Yes
Use Computer



No








I'm not currently working





LNH6891
What one change would most improve your experience in using Onboarding Manager?

Text area, no char limit
No
One Change










Customer Passed Parameters From Onboarding Manager








Grade








Series








Location








Agency








Position








CPDF






Customer Passed Parameters Collected Automatically








Browser








Operating System








Pages viewed








Flash version








Referring URL







Sheet 4: Custom Qsts (7-8-14)

Model Instance Name:








Onboarding Manager








MID: FAUwVpk8lZxJBBlx9YQQZQ4C








Date: 07/02/2014
















Onboarding Manager CUSTOM QUESTION LIST
CQID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
LNH6870
Is today your first visit to the Onboarding Manager website? Yes
Radio button, one-up vertical Single Yes Skip Logic Group* First Visit



No A




LNH6871 A Please indicate why you had to return to the system:
Please indicate the reason for today's visit.
I ran out of time on my last visit
Radio button, one-up vertical Single Yes Skip Logic Group* Reason For Return



I had to gather additional personal information to complete the forms
I did not have all of my information with me last time









I was assigned more forms to complete








The forms required additional signatures








Some forms could not be signed until after my start date








I made benefits and/or beneficiary elections after my start date








I needed to upload documents








I needed to update the status of a task








The website was not working last time Q







Other R




NEW R Please explain briefly.

Text area, no char limit
No Skip Logic Group* Explain Other Reason For Return
NEW Q Please explain briefly what it was about the website that was not working during your last visit. Please be specific.

Text area, no char limit
No Skip Logic Group* What Not Working Last Time
LNH6872
Did you complete a form on today's visit? Yes B Radio button, one-up vertical Single Yes Skip Logic Group* Complete Form



No





LNH6873 B How was your experience with completing a form today? No problems at all
Radio button, one-up vertical Single Yes Skip Logic Group* Completing Experience



I ran into a little trouble C, D




LNH6874 C Please explain the trouble you experienced with completing a form.

Text area, no char limit
No Skip Logic Group* Trouble Completing
LNH6875 D What form was it? It was: E Radio button, one-up vertical Single Yes Skip Logic Group* What Form



I'm not sure





LNH6876 E Please indicate the form so we can make improvements.

Text area, no char limit
No Skip Logic Group* Name of Form
LNH6877
Did you electronically sign a form on today's visit? Yes F Radio button, one-up vertical Single Yes Skip Logic Group* Sign Form



No





LNH6878 F How was your experience with signing a form today? No problems at all
Radio button, one-up vertical Single Yes Skip Logic Group* Signing Experience



I ran into a little trouble G




LNH6879 G Please explain the trouble you experienced with signing a form.

Text area, no char limit
No Skip Logic Group* Trouble Signing
LNH6880
Did you submit any forms today? Yes H Radio button, one-up vertical Single Yes Skip Logic Group* Submit Form



No






H How was your experience with submitting a form today? No problems at all
Radio button, one-up vertical Single Yes Skip Logic Group* Submitting Experience



I ran into a little trouble I





I Please explain the trouble you experienced with submitting a form.

Text area, no char limit
No Skip Logic Group* Trouble Submitting
LNH6882
Did you upload any documents on today's visit? Yes J Radio button, one-up vertical Single Yes Skip Logic Group* Upload Document



No





LNH6883 J How was your experience with uploading a document today? No problems at all
Radio button, one-up vertical Single Yes Skip Logic Group* Upload Experience



I ran into a little trouble K, L




LNH6884 K Please explain the trouble you experienced with uploading a document.

Text area, no char limit
No Skip Logic Group* Upload Trouble
LNH6885 L What document was it? It was: M Radio button, one-up vertical Single Yes Skip Logic Group* What Document



I'm not sure





LNH6886 M Please indicate the document so we can make improvements.

Text area, no char limit
No Skip Logic Group* Name of Document
LNH6887
From what you can tell so far, will you need to return to Onboarding Manager to fill out and/or submit any additional paperwork or forms prior to beginning your new assignment? Yes N Radio button, one-up vertical Single Yes Skip Logic Group* Need to Return



No








Not sure





LNH6888 N Please indicate why you will need to return:
Why will you need to return?
I don't have enough time today
Radio button, one-up vertical Single Yes Skip Logic Group* Why Need To Return



I have to gather additional personal information to complete the forms
I do not have all of my information with me









I will be assigned more forms to complete








The forms require additional signatures








Some forms cannot be signed until after my start date








I will need to make benefits and/or beneficiary elections after my start date








I will need to upload documents








I will need to update the status of a task








The website is not working P







Other O




NEW O Please explain briefly why you will need to return.

Text area, no char limit
No Skip Logic Group* Explain Why Need to Return
NEW P Please explain briefly what specifically about the website is not working today.

Text area, no char limit
No Skip Logic Group* What Not Working Today
LNH6889
Have you ever worked for the Federal Government? Yes, I currently work for the Federal government
Radio button, one-up vertical Single Yes
Work For Gov



Yes, I have worked for the Federal government but currently do not








No, I have never worked for the Federal government





LNH6890
Do you use a computer daily in your current job? Yes
Radio button, one-up vertical Single Yes
Use Computer



No








I'm not currently working





LNH6891
What one change would most improve your experience in using Onboarding Manager?

Text area, no char limit
No
One Change










Customer Passed Parameters From Onboarding Manager








Grade








Series








Location








Agency








Position








CPDF






Customer Passed Parameters Collected Automatically








Browser








Operating System








Pages viewed








Flash version








Referring URL







Sheet 5: element rotations

Base Element Order Version 2 Version 3 Version 4
Support Information Functionality Site Performance Navigation
Navigation Site Performance Support Information Functionality
Site Performance Navigation Functionality Support Information
Functionality Support Information Navigation Site Performance












Support Information Functionality Site Performance Navigation
Navigation Site Performance Support Information Functionality
Site Performance Navigation Functionality Support Information
Functionality Support Information Navigation Site Performance
File Typeapplication/vnd.openxmlformats-officedocument.spreadsheetml.sheet
File Modified0000-00-00
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