898 2015 898 Uspto

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Overview

Guide to Questionaire
Current Model Qsts v2
OLD Model Qsts
Current Custom Qsts v2
OLD Custom Qsts

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Sheet 1: Guide to Questionaire

C

Guide to questionnaire (Excel doc):

(Tab 1 – Guide to Questionnaire)

(Tab 4 – Notes/History)

Tab 2 – Model Questions

·         Located in column B are the Elements, or aspects of your website that drive/influence visitor satisfaction

·         In Column D are the ACSI-based Satisfaction questions

·         In Column F are Future Behavior questions – the activities we want visitors to do more of in the future

·         Unlike the Custom Questions on Tab 3, Model Questions will stay consistent on your questionnaire over the next year

Tab 3 – Custom Questions

·         These are the questions that allow us to segment the Model Questions, visitors groups, etc. Please let me know if there are other areas within the site you would like to ask about.

·         I also included a question on “Social Value” which allows us to understand the role that social media plays in driving traffic on your site. If you find a response choice for this question that does not apply to your site, please advise and I can remove it. I am excited to see the responses to this question!

·         Column Guide:

o   Column A – please ignore

o   B – Skip Logic Label dictates which previous response option that question is associated with. You will also see groups of colored cells; these groups are skip logic groups.

o   C – Question text is the exact question text the respondent will see

o   E – Answer Choices are the exact response options the respondent will see

o   F – The Skip To letter will guide you to the appropriate follow-up question in the proceeding row(s) – some responses will have multiple Skip To questions and others will simply have “Other (Please specify)”

o   G – Type will explain how the respondent will answer the questions (e.g. a drop down menu or by entering text into a form field)

o   H – Single or Multi indicates if the respondent can provide one, or more than one response

o   I – Required Y/N indicates if a response is optional

o   J – Special Instructions will allow you to know if that question is independent or dependent on another question(s)

o   K – CQ Label is the label we will apply to that question in our Client Portal for analysis purposes (we will perform a tutorial together)

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Sheet 2: Current Model Qsts v2

Model Instance Name:
USPTO Browse v2
MID: 51cgowUFchExMNk8ZUN5Bw4C
Partitioned (Y/N): NO
Date: 5/1/14
USPTO Browse v2
Model questions utilize the ForeSee CXA methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	Site Information (1=Poor, 10=Excellent, Don't Know)		Satisfaction		Return (1=Very Unlikely, 10=Very Likely)
Site Information - Thoroughness	Please rate the thoroughness of information provided on this site.	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	Return	How likely are you to return to uspto.gov?
Site Information - Understandable	Please rate how understandable this site’s information is.	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)		Recommend (1=Very Unlikely, 10=Very Likely)
Site Information - Answers	Please rate how well the site’s information provides answers to your questions.	Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	Recommend	How likely are you to recommend uspto.gov to someone else?
	Site Performance (1=Poor, 10=Excellent, Don't Know)
Site Performance - Loading	Please rate how quickly pages load on this site.				Primary Resource (1=Very Unlikely, 10=Very Likely)
Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.			Primary Resource	How likely are you to use uspto.gov as your primary resource for patent and trademark information and services?
Site Performance -Errors	Please rate how completely the page content loads on this site.
	Look and Feel (1=Poor, 10=Excellent, Don't Know)
Look and Feel - Appeal	Please rate the visual appeal of this site.
Look and Feel - Balance	Please rate the balance of graphics and text on this site.
Look and Feel - Readability	Please rate the readability of the pages on this site.
	Navigation (1=Poor, 10=Excellent, Don't Know)
Navigation - Organized	Please rate how well the site is organized.
Navigation - Options	Please rate the options available for navigating this site.
Navigation - Layout	Please rate how well the site layout helps you find what you are looking for.

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Sheet 3: OLD Model Qsts

Model Instance Name:
USPTO Browse
MID:	Fxh4AZJElIVZMNBwMBgk8A==
Partitioned (Y/N): NO
Date:	8/23/2010
USPTO Browse
Model questions utilize the ForeSee CXA methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	Content (1=Poor, 10=Excellent, Don't Know)		Satisfaction		Return (1=Very Unlikely, 10=Very Likely)
	Please rate the accuracy of information on this site.	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	Return	How likely are you to return to uspto.gov?
	Please rate the quality of information on this site.	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)		Recommend (1=Very Unlikely, 10=Very Likely)
	Please rate the freshness of content on this site.	Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	Recommend	How likely are you to recommend uspto.gov to someone else?
	Site Information (1=Poor, 10=Excellent, Don't Know)
Site Information - Thoroughness	Please rate the thoroughness of information provided on this site.				Primary Resource (1=Very Unlikely, 10=Very Likely)
Site Information - Understandable	Please rate how understandable this site’s information is.			Primary Resource	How likely are you to use uspto.gov as your primary resource for patent and trademark information and services?
Site Information - Answers	Please rate how well the site’s information provides answers to your questions.				Trust (1=Strongly Disagree, 10=Strongly Agree)
	Site Performance (1=Poor, 10=Excellent, Don't Know)				I can count on this agency to act in my best interests.
Site Performance - Loading	Please rate how quickly pages load on this site.				I consider this agency to be trustworthy.
Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.				This agency can be trusted to do what is right.
	Please rate the ability to load pages without getting error messages on this site.				Future Participation (1=Very Unlikely, 10=Very Likely)
Site Performance -Errors	Please rate how completely the page content loads on this site.				How likely are you to express your thoughts or ideas to this agency in the next 90 days?
	Functionality (1=Poor, 10=Excellent, Don't Know)
	Please rate the usefulness of the features provided on this site.
	Please rate the convenience of the features on this site.
	Please rate the variety of features on this site.
	Look and Feel (1=Poor, 10=Excellent, Don't Know)
Look and Feel - Appeal	Please rate the visual appeal of this site.
Look and Feel - Balance	Please rate the balance of graphics and text on this site.
Look and Feel - Readability	Please rate the readability of the pages on this site.
	Navigation (1=Poor, 10=Excellent, Don't Know)
Navigation - Organized	Please rate how well the site is organized.
Navigation - Options	Please rate the options available for navigating this site.
Navigation - Layout	Please rate how well the site layout helps you find what you are looking for.
	Please rate the number of clicks to get where you want on this site.
	Online Transparency (1=Poor, 10=Excellent, Don't Know)
	Please rate how thoroughly this website discloses information about what this agency is doing.
	Please rate how quickly agency information is made available on this website.
	Please rate how well information about this agency's actions can be accessed by the public on this website.
	Tasks/ Transactions (1=Poor, 10=Excellent, Don't Know)
	Please rate the process for completing task(s) on this site.
	Please rate the clarity of instructions for completing task(s) on this site.
	Please rate the verification of task completion on this site.

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Sheet 4: Current Custom Qsts v2

Model Instance Name:			red & strike-through: DELETE
USPTO Browse v2			underlined & italicized: RE-ORDER
MID: 51cgowUFchExMNk8ZUN5Bw4C			pink: ADDITION
Date: 5/1/14			blue + -->: REWORDING
USPTO Browse v2 CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
NMS5187Q001		Which of the following best describes you?	IP Professional: attorney/ agent		Drop down, select one	Single	Y	Skip Logic Group	Visitor Role
			IP Professional: paralegal
			Inventor
			Entrepreneur/Business Professional
			Research Professional
			Librarian/Information Professional					Randomize
			Journalist
			Teacher / Educator
			Student
			Vendor
			Job Seeker
			Engineer
			Other (please specify)	A				Anchor Answer Choice
NMS5187Q002	A	Other description			Text area, no char limit	Single	N	Skip Logic Group	Role Other
NMS5187Q003		Which of the following best describes your organization?	Law firm/Private company/Corporation		Drop down, select one	Single	Y	Skip Logic Group	Type of Organization
			Non-profit
			Federal: U.S. Congress / Committee Staff
			Federal: U.S. Executive Branch, Other
			U.S. State or Local Government
			College/University
			K-12 School					Randomize
			Individual / General public
			International
			Other (please specify)	A				Anchor Answer Choice
NMS5187Q004	A	Please describe the organization you belong to.			Text area, no char limit	Open	N	Skip Logic Group	Organization Other
NMS5187Q005		How frequently do you visit this site?	Daily or almost daily		Dropdown (Select-one)	Single	Y		Frequency
			About once a week
			Two to three times per week
			About once a month
			Every few months
			Every 6 months or less often
			This is my first time visiting this site
NMS5187Q006		What is your age?	18 and Under		Dropdown (Select-one)	Single	Y		Age
			19-25
			26-35
			36-50
			51+
			Prefer not to respond
NMS5187Q007		What category best describes your primary reason(s) for visiting the site today? (Select all that apply)	Patents	A	Checkbox, one-up vertical	Mutli	Y	Skip Logic Group	Primary Reason
			Trademarks	B
			IP Law & Policy information
			USPTO Careers
			Vendor information (business with USPTO)
			News & Events	C
			Other (please specify)	D				Anchor Answer Choice
NMS5187Q008	D	Please specify your reason for visiting today.			Text area, no char limit	Open	N	Skip Logic Group	Reason Other
NMS5187Q009	A	What Patent activities were you trying to accomplish today? (Select all that apply)	Search for published patent applications & grants	SS	Checkbox, one-up vertical	Mutli	N	Skip Logic Group	Patent Activity
			File a patent application online
			Check application status, view or download application documents					Randomize
			Conduct a Classification search
			File assignment recordations
			Obtain general information about patents
			View patent statistics
			Access Patent Guides/Manual of Examination Procedures (MPEP)
			Download Patent Forms
			Pay fees
			Find a USPTO telephone number, email, or address
			Obtain patent bulk data
			News & Events
			Other (please specify)	E				Anchor Answer Choice
NMS5187Q010	E	Other type of Patent activity.			Text area, no char limit	Single	N	Skip Logic Group	Patent Activity Other
NMS5187Q011	SS	Which resource(s) did you use to search for Patents? (Select all that apply)	USPTO Patent Full-Text and Image Database (PatFT)		Checkbox, one-up vertical	Mutli	N	Skip Logic Group	Patent Search
			USPTO Patent Application Full-Text and Image Database (AppFT)
			Global Patent Search Network (GPSN)
			Patent Application Information Retrieval (PAIR)
			Public Search Facility
			Patent and Trademark Resource Centers (PTRCs)
			Patent Official Gazette
			Common Citation Document (CCD)
			Search International Patent Offices
			Search Published Sequences
			Patent Assignment Database (Assignments on the Web)
			DOT: Mutually Exclusive I don't remember
			DOT: Mututally Exclusive None of these
			Other
NMS5187Q012	B	What Trademark activities were you trying to accomplish today? (Select all that apply)	Obtain general trademark information/view instructional videos		Checkbox, one-up vertical	Mutli	N	Skip Logic Group	Trademark Activity
			Search for trademark applications & registrations	GG				randomize
			File a trademark application or other submission for domestic filings and under Madrid Protocol
			Check status of application or registration
			View or download documents and/or order certified copies
			File TTAB proceedings					Randomize
			File assignment recordations
			Access trademark manuals/guides/Official Gazette
			Access trademark rules and/or notices
			View/research statistical information
			Find a USPTO telephone number, email, or address
			Obtain trademark bulk data
			News & Events
			Other (please specify)	F				Anchor Answer Choice
NMS5187Q013	F	Other type of Trademark activity.			Text area, no char limit	Single	N	Skip Logic Group	Trademark Activity Other
NMS5187Q014	GG	Which resource(s) did you use to search for registered Trademarks or pending applications? (Select all that apply)	Basic Word Mark Search (New User)		Checkbox, one-up vertical
			Word and/or Design Mark Search (Structured)			Mutli	N	Skip Logic Group	Trademark Search
			Word and/or Design Mark Search (Free Form)
			Browse Dictionary (Browse Dictionary)
			Search OG Publication Date or Registration Date (Search OG)
			DOT: Mututally Exclusive I don't remember
			DOT: Mututally Exclusive None of these
			Other
NMS5187Q015	C	What type of News & Event information were you looking for today? (Select all that apply)	Public events at the USPTO or other location		Checkbox, one-up vertical	Multi	N	Skip Logic Group	News & Event Information
			Changes to law and policy
			Availability of Electronic Business Systems on the USPTO Web site
			International activities
			Testimony & speeches
			Other (please specify)	J				Anchor Answer Choice
NMS5187Q016	J	Other type of News & Event information.			Text area, no char limit	Open	N		News & Event Other
NMS5187Q017		Were you able to accomplish your task(s) today?	Yes		Radio button, one-up vertical	Single	Y	Skip Logic Group	Did You Accomplish
			No	G3, G4
			In progress	G2, G4
			Still looking	G2, G4
NMS5187Q018	G2	What were you trying to accomplish?			Text area, no char limit	Single	N	Skip Logic Group	Accomplish Other
NMS5187Q019	G3	What prevented you from accomplishing your task(s)?			Text area, no char limit	Single	N	Skip Logic Group	Task Difficulty
NMS5187Q020	G4	Do you intend to contact the USPTO Customer Support Centers to get information that you couldn't find on the USPTO website?	Yes		Radio button, one-up vertical	Single	N		USPTO Support Centers
			No	G6
			Not sure	G6
NMS5187Q021	G6	Why don't you intend to contact the USPTO Customer Support Centers?			Text area, no char limit	Single	N	Skip Logic Group	OE_USPTO Support Centers
NMS5187Q022		Please rate the process for completing task(s) on this site.	1 = Poor		Drop-down (select one)	Single	N		Task Completion
			2
			3
			4
			5
			6
			7
			8
			9
			10 = Excellent
			Don’t know
NMS5187Q023		Please rate the clarity of instructions for completing task(s) on this site.	1 = Poor		Drop-down (select one)	Single	N		Task Instructions
			2
			3
			4
			5
			6
			7
			8
			9
			10 = Excellent
			Don’t know
NMS5187Q024		Please rate the verification of task completion on this site.	1 = Poor		Drop-down (select one)	Single	N		Task Verification
			2
			3
			4
			5
			6
			7
			8
			9
			10 = Excellent
			Don’t know
NMS5187Q025	S	Please tell us about your experience with the site-wide search box feature today. (Select all that apply.)	Ashley Graham: mututally exclusive I did not use the site-wide search box		Checkbox, one-up vertical	Multi	N	Skip Logic Group	Search Box Experience
			Search results were helpful	z
			Results were not relevant/not what I wanted	z
			Too many results/I needed to refine my search	z
			Not enough results	z
			Returned NO results	z				Randomize
			Received error message(s)	z
			Search speed was too slow	z
			I experienced a different search issue (please explain):	I,z				Anchor Answer Choice
NMS5187Q026	I	Please specify other search box issue.			Text area, no char limit	Open	N	Skip Logic Group	Other Search Issue
NMS5187Q027	Z	Did you try using the site's navigational links before using the search feature today?	Yes, I navigated first		Radio button, one-up vertical	Single	N	Skip Logic Group	Navigate First?
			No, I went straight to the search feature
			Don't recall
NMS5187Q028		How would you describe your navigation experience on this site today? (Select all that apply.)	I had no difficulty navigating/browsing on www.uspto.gov		Checkbox, one-up vertical	Multi	N	Skip Logic Group	Site Navigation
			Links often did not take me where I expected
			Had difficulty finding relevant information
			Links/labels are difficult to understand
			Too many links/navigational options to choose from					randomize
			Had technical difficulties (error messages, broken links, etc.)
			Could not navigate back to previous information
			I had a navigation difficulty not listed above:	M				Anchor Answer Choice
NMS5187Q029	M	Please specify other navigation difficulty.			Text area, no char limit		N	Other navigation diff	Other Navigation
NMS5187Q030		In addition to the USPTO website, what additional source(s) do you use to obtain USPTO information? (Select all that apply)	Law firm or law firm website		Checkbox, one-up vertical	Multi	N	Skip Logic Group	2nd Source of Info
			Search engine
			Social networks (Facebook, YouTube, Twitter)
								Randomize
			DOT: Mututally Exclusive None
			Other	Z				Anchor Answer Choice
NMS5187Q031	Z	Other additional source(s).			Text area, no char limit	Open	N	Skip Logic Group	Other 2nd Source
NMS5187Q032		Please share any additional details that describe how your experience on the USPTO site today could have been improved.			Text area, no char limit	Open	N		Improvements

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Sheet 5: OLD Custom Qsts

		red & strike-through: DELETE
		underlined & italicized: RE-ORDER
		pink: ADDITION
4/11/2013		blue + -->: REWORDING
Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
	Please rate how well you understand the wording on this site.	1 = Poor		Radio button, scale, has don't know	Single	N		PL_Understand
		2
		3
		4
		5
		6
		7
		8
		9
		10 = Excellent
		Don't know
	Which of the following best describes you?			Drop down, select one	Single	Y	Skip Logic Group	Visitor Role
		IP Professional: attorney/ agent	B
		IP Professional: paralegal	B
		Inventor	B
		Entrepreneur/Business Professional
		Research Professional					Randomize
		Librarian/Information Professional
		Journalist
		Teacher / Educator
		Student
		Vendor
		Job Seeker
		USPTO Employee
		Engineer
		Other (please specify)	A				Anchor Answer Choice
A	Other description			Text area, no char limit	Single	N	Skip Logic Group	Role Other
B	Which of the following best describes your experience with IP space?	0-5 years		Radio button, one-up vertical	Single	N	Skip Logic Group	IP Experience
		5-15 years
		15+ years
	Which of the following best describes your organization?	Law firm/Private company/Corporation		Drop down, select one	Single	Y	Skip Logic Group	Type of Organization
		Non-profit/Non-governmental Organization
		Federal: U.S. Congress / Committee Staff
		Federal: U.S. Executive Branch, Other
		U.S. State or Local Government
		Non-U.S. Government
		College/University
		K-12 School					Randomize
		Individual / General public
		Foreign citizen International
		Other (please specify)	A				Anchor Answer Choice
A	Please describe the organization you belong to.			Text area, no char limit	Open	N	Skip Logic Group	Organization Other
	How frequently do you visit this site?	Daily or almost daily		Dropdown (Select-one)	Single	Y		Frequency
		About once a week
		Two to three times per week
		About once a month
		Every few months
		Every 6 months or less often
		This is my first time visiting this site
	What is your age?	18 and Under		Dropdown (Select-one)	Single	Y		Age
		19-25
		26-35
		36-50
		51+
		Prefer not to respond
	What category best describes your primary reason(s) for visiting the site today? (Select all that apply)	Patents	A	Checkbox, one-up vertical	Mutli	Y	Skip Logic Group	Primary Reason
		Trademarks	B
		IP Law & Policy information
		USPTO Careers
		Vendor information (business with USPTO)
		News & Events	C
		Other (please specify)	D				Anchor Answer Choice
D	Please specify your reason for visiting today.			Text area, no char limit	Open	N	Skip Logic Group	Reason Other
A	What Patent activities were you trying to accomplish today? (Select all that apply)	Search for published patent applications & grants	SS	Checkbox, one-up vertical	Mutli	N	Skip Logic Group	Patent Activity
		File a patent application online
		Check application status, view or download application documents					Randomize
		Conduct a Classification search
		File assignment recordations
		Obtain general information about patents
		View patent statistics
		Access Patent Guides/Manual of Examination Procedures (MPEP)
		Download Patent Forms
		Pay fees
		Find a USPTO telephone number, email, or address
		Obtain patent bulk data
		News & Events
		Other (please specify)	E				Anchor Answer Choice
E	Other type of Patent activity.			Text area, no char limit	Single	N	Skip Logic Group	Patent Activity Other
SS	Which resource(s) did you use to search for Patents? (Select all that apply)	USPTO Patent Full-Text and Image Database (PatFT)		Checkbox, one-up vertical	Mutli	N	Skip Logic Group	Patent Search
		USPTO Patent Application Full-Text and Image Database (AppFT)
		Global Patent Search Network (GPSN)
		Patent Application Information Retrieval (PAIR)
		Public Search Facility
		Patent and Trademark Resource Centers (PTRCs)
		Patent Official Gazette
		Common Citation Document (CCD)
		Search International Patent Offices
		Search Published Sequences
		Patent Assignment Database (Assignments on the Web)
		DOT: Mutually Exclusive I don't remember
		DOT: Mututally Exclusive None of these
		Other
B	What Trademark activities were you trying to accomplish today? (Select all that apply)	Obtain general trademark information/view instructional videos		Checkbox, one-up vertical	Mutli	N	Skip Logic Group	Trademark Activity
		Search for trademark applications & registrations	GG				randomize
		File a trademark application or other submission for domestic filings and under Madrid Protocol
		Check status of application or registration
		View or download documents and/or order certified copies
		File TTAB proceedings					Randomize
		File assignment recordations
		Access trademark manuals/guides/Official Gazette
		Access trademark rules and/or notices
		View/research statistical information
		Find a USPTO telephone number, email, or address
		Obtain trademark bulk data
		News & Events
		Other (please specify)	F				Anchor Answer Choice
F	Other type of Trademark activity.			Text area, no char limit	Single	N	Skip Logic Group	Trademark Activity Other
GG	Which resource(s) did you use to search for registered Trademarks or pending applications? (Select all that apply)	Basic Word Mark Search (New User)		Checkbox, one-up vertical
		Word and/or Design Mark Search (Structured)			Mutli	N	Skip Logic Group	Trademark Search
		Word and/or Design Mark Search (Free Form)
		Browse Dictionary (Browse Dictionary)
		Search OG Publication Date or Registration Date (Search OG)
		DOT: Mututally Exclusive I don't remember
		DOT: Mututally Exclusive None of these
		Other
C	What type of News & Event information were you looking for today? (Select all that apply)	Public events at the USPTO or other location		Checkbox, one-up vertical	Multi	N	Skip Logic Group	News & Event Information
		Changes to law and policy
		Availability of Electronic Business Systems on the USPTO Web site
		International activities
		Testimony & speeches
		Other (please specify)	J				Anchor Answer Choice
J	Other type of News & Event information.			Text area, no char limit	Open	N		News & Event Other
	Were you able to accomplish your task(s) today?	Yes	G4, G5	Radio button, one-up vertical	Single	Y	Skip Logic Group	Did You Accomplish
		No	G3, G4
		In progress	G2, G4
		Still looking	G2, G4
G2	What were you trying to accomplish?			Text area, no char limit	Single	N	Skip Logic Group	Accomplish Other
G3	What prevented you from accomplishing your task(s)?			Text area, no char limit	Single	N	Skip Logic Group	Task Difficulty
G4	Do you intend to contact the USPTO Customer Support Centers to get information that you couldn't find on the USPTO website?	Yes		Radio button, one-up vertical	Single	N		USPTO Support Centers
		No	G6
		Not sure	G6
G6	Why don't you intend to contact the USPTO Customer Support Centers?			Text area, no char limit	Single	N	Skip Logic Group	OE_USPTO Support Centers
G5	Please rate your experience in accomplishing your task.	1 = Poor		Radio button, one-up vertical	Single	Y	Skip Logic Group	Task Accomplish Exper
		2
		3
		4
		5
		6
		7
		8
		9
		10 = Excellent
		Don’t know
	Please rate the process for completing task(s) on this site.	1 = Poor		Drop-down (select one)	Single	N		Task Completion
		2
		3
		4
		5
		6
		7
		8
		9
		10 = Excellent
		Don’t know
	Please rate the clarity of instructions for completing task(s) on this site.	1 = Poor		Drop-down (select one)	Single	N		Task Instructions
		2
		3
		4
		5
		6
		7
		8
		9
		10 = Excellent
		Don’t know
	Please rate the verification of task completion on this site.	1 = Poor		Drop-down (select one)	Single	N		Task Verification
		2
		3
		4
		5
		6
		7
		8
		9
		10 = Excellent
		Don’t know
	If you visited the USPTO.gov homepage today, what did you interact with? (Please select all that apply)	I did not visit the homepage today		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Homepage Interaction
		The top navigation menu
		The patents link located on the right side of the page
		The trademarks link located on the right side of the page
		The iplaw & policy link located on the right side of the page
		Site-wide search box (upper right corner)	S, Z
		Link to search for patents (upper right corner)
		Link to search for trademarks (upper right corner)
		One or more links under the "Popular Links" section
		Other links within the homepage
		Not Sure/Don't Remember		exclusive
S	Please tell us about your experience with the site-wide search box feature today. (Please Select all that apply.)	Ashley Graham: mututally exclusive I did not use the site-wide search box		Checkbox, one-up vertical	Multi	N	Skip Logic Group	Search Box Experience
		Search results were helpful	z
		Results were not relevant/not what I wanted	z
		Too many results/I needed to refine my search	z
		Not enough results	z
		Returned NO results	z				Randomize
		Received error message(s)	z
		Search speed was too slow	z
		I experienced a different search issue (please explain):	I,z				Anchor Answer Choice
I	Please specify other search box issue.			Text area, no char limit	Open	N	Skip Logic Group	Other Search Issue
Z	Did you try using the site's navigational links before using the search feature today?	Yes, I navigated first		Radio button, one-up vertical	Single	N	Skip Logic Group	Navigate First?
		No, I went straight to the search feature
		Don't recall
	How would you describe your navigation experience on this site today? (Please Select all that apply.)	I had no difficulty navigating/browsing on www.uspto.gov		Checkbox, one-up vertical	Multi	N	Skip Logic Group	Site Navigation
		Links often did not take me where I expected
		Had difficulty finding relevant information/products
		Links/labels are difficult to understand
		Too many links/navigational options to choose from					randomize
		Had technical difficulties (error messages, broken links, etc.)
		Could not navigate back to previous information
		I had a navigation difficulty not listed above:	M				Anchor Answer Choice
M	Please specify other navigation difficulty.			Text area, no char limit		N	Other navigation diff	Other Navigation
	In addition to the USPTO website, what additional source(s) do you use to obtain USPTO information? (Select all that apply)	USPTO Customer Support Centers (telephone or e-mail)		Checkbox, one-up vertical	Multi	N	Skip Logic Group	2nd Source of Info
		Friend or colleague
		Commercial vendor
		Public library
		Law firm or law firm website
		Educational institutions
		Search engine					Randomize
		YouTube video
		Internet blogs or discussion forums
		Social networks (Facebook, My Space YouTube, Twitter)
		E-mail or other alerts from the USPTO
		News articles or reports
		Other Federal Web site (fedbizops, regulations.gov, etc.)
		Non-U.S. Government Web site
		Don't know
		DOT: Mututally Exclusive None
		Other	Z				Anchor Answer Choice
Z	Other additional source(s).			Text area, no char limit	Open	N	Skip Logic Group	Other 2nd Source
	Please share any additional details that describe how your experience on the USPTO site today could have been improved.			Text area, no char limit	Open	N		Improvements
	Do you ever access the Internet using a mobile phone or tablet?	Yes	A, B, D, F, L	Radio button, one-up vertical	Single			Access Mobile Internet
		No
A	Which of the following devices do you have?	A smartphone		Radio button, one-up vertical	Multi			Phone or Tablet
		A tablet
		None of these
B	Have you ever accessed ANY federal website using a mobile phone or tablet?	Yes	C	Radio button, one-up vertical	Single	Y	Skip Logic Group	Federal Mobile Site Usage
		No, but I plan to do so
		No, but I might in the future
		No, and I don't plan to do so
C	Have you ever accessed USPTO's site using a mobile phone or tablet?	Yes		Radio button, one-up vertical	Single	Y	Skip Logic Group	Mobile Site Usage
		No, but I plan to do so
		No, but I might in the future
		No, and I don't plan to do so
D	If mobile versions of the site were available, how would you prefer to access uspto.gov? (Select all that apply)	Mobile app downloaded to my device		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Preferred Mobile Version
		Website customized for mobile access
		Regular website
		Other (please specify)	E
E	How else would you prefer to access uspto.gov on a mobile device?			Text area, no char limit		N	Skip Logic Group	OE_Preferred Mobile Version
F	What information would you like to access via mobile device? (Select all that apply)	Patents	G	Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Mobile Info Avail
		Trademarks	H
		IP Law & Policy information
		USPTO Careers
		Vendor information (business with USPTO)
		News & Events
		Other (please specify)	I
I	What type of information would you like to access?			Text area, no char limit		N	Skip Logic Group	OE_Mobile Info Avail
G	What Patent activities would you like to accomplish via a mobile device? (Select all that apply)	Search for published patent applications & grants		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Mobile Patent Tasks
		File a patent application online
		Check application status, view or download application documents
		Conduct a Classification search
		File assignment recordations
		Obtain general information about patents
		View patent statistics
		Access Patent Guides/Manual of Examination Procedures (MPEP)
		Download Patent Forms
		Pay fees
		Find a USPTO telephone number, email, or address
		News & Events
		Other (please specify)	J
J	Other type of Patent activity.			Text area, no char limit		N	Skip Logic Group	OE_Mobile Patent
H	What Trademark activities would you like to accomplish via a mobile device? (Select all that apply)	Obtain general trademark information/view instructional videos		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Mobile Trademark Tasks
		Search for trademark applications & registrations
		File a trademark application or other submission for domestic filings and under Madrid Protocol
		Check status of application or registration
		View or download documents and/or order certified copies
		File TTAB proceedings
		File assignment recordations
		Access trademark manuals/guides/Official Gazette
		Access trademark rules and/or notices
		View/research statistical information
		Find a USPTO telephone number, email, or address
		Obtain trademark bulk data
		News & Events
		Other (please specify)	K
K	Other type of Trademark activity.			Text area, no char limit		N	Skip Logic Group	OE_Mobile Trademark
L	Do you have any other comments or suggestions regarding mobile access to USPTO.gov?			Text area, no char limit		N	Skip Logic Group	OE_Mobile Suggestions