898 2015 898 Uspto

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2015 898 USPTO.xlsx

2015 894 EPA Regulations.gov - 2015 900 NASS Satisfaction Survey

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Guide to Questionaire
Current Model Qsts v2
OLD Model Qsts
Current Custom Qsts v2
OLD Custom Qsts


Sheet 1: Guide to Questionaire

C









































































































Guide to questionnaire (Excel doc):













(Tab 1 – Guide to Questionnaire)













(Tab 4 – Notes/History)




























Tab 2 – Model Questions













·         Located in column B are the Elements, or aspects of your website that drive/influence visitor satisfaction













·         In Column D are the ACSI-based Satisfaction questions













·         In Column F are Future Behavior questions – the activities we want visitors to do more of in the future













·         Unlike the Custom Questions on Tab 3, Model Questions will stay consistent on your questionnaire over the next year




























Tab 3 – Custom Questions













·         These are the questions that allow us to segment the Model Questions, visitors groups, etc. Please let me know if there are other areas within the site you would like to ask about.













·         I also included a question on “Social Value” which allows us to understand the role that social media plays in driving traffic on your site. If you find a response choice for this question that does not apply to your site, please advise and I can remove it. I am excited to see the responses to this question!













·         Column Guide:













o   Column A – please ignore













o   B – Skip Logic Label dictates which previous response option that question is associated with. You will also see groups of colored cells; these groups are skip logic groups.













o   C – Question text is the exact question text the respondent will see













o   E – Answer Choices are the exact response options the respondent will see













o   F – The Skip To letter will guide you to the appropriate follow-up question in the proceeding row(s) – some responses will have multiple Skip To questions and others will simply have “Other (Please specify)”













o   G – Type will explain how the respondent will answer the questions (e.g. a drop down menu or by entering text into a form field)













o   H – Single or Multi indicates if the respondent can provide one, or more than one response













o   I – Required Y/N indicates if a response is optional













o   J – Special Instructions will allow you to know if that question is independent or dependent on another question(s)













o   K – CQ Label is the label we will apply to that question in our Client Portal for analysis purposes (we will perform a tutorial together)













Sheet 2: Current Model Qsts v2

Model Instance Name:




USPTO Browse v2




MID: 51cgowUFchExMNk8ZUN5Bw4C





Partitioned (Y/N): NO




Date: 5/1/14



USPTO Browse v2
Model questions utilize the ForeSee CXA methodology to determine scores and impacts

ELEMENTS (drivers of satisfaction)
CUSTOMER SATISFACTION
FUTURE BEHAVIORS







Site Information (1=Poor, 10=Excellent, Don't Know)
Satisfaction
Return (1=Very Unlikely, 10=Very Likely)
Site Information - Thoroughness Please rate the thoroughness of information provided on this site. Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)
Return How likely are you to return to uspto.gov?
Site Information - Understandable Please rate how understandable this site’s information is. Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)

Recommend (1=Very Unlikely, 10=Very Likely)
Site Information - Answers Please rate how well the site’s information provides answers to your questions. Satisfaction - Ideal How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)
Recommend How likely are you to recommend uspto.gov to someone else?

Site Performance (1=Poor, 10=Excellent, Don't Know)



Site Performance - Loading Please rate how quickly pages load on this site.


Primary Resource (1=Very Unlikely, 10=Very Likely)
Site Performance - Consistency Please rate the consistency of speed from page to page on this site.

Primary Resource How likely are you to use uspto.gov as your primary resource for patent and trademark information and services?
Site Performance -Errors Please rate how completely the page content loads on this site.




Look and Feel (1=Poor, 10=Excellent, Don't Know)



Look and Feel - Appeal Please rate the visual appeal of this site.



Look and Feel - Balance Please rate the balance of graphics and text on this site.
Look and Feel - Readability Please rate the readability of the pages on this site.

Navigation (1=Poor, 10=Excellent, Don't Know)



Navigation - Organized Please rate how well the site is organized.



Navigation - Options Please rate the options available for navigating this site.



Navigation - Layout Please rate how well the site layout helps you find what you are looking for.




Sheet 3: OLD Model Qsts

Model Instance Name:




USPTO Browse




MID:
Fxh4AZJElIVZMNBwMBgk8A==



Partitioned (Y/N): NO




Date: 8/23/2010


USPTO Browse
Model questions utilize the ForeSee CXA methodology to determine scores and impacts

ELEMENTS (drivers of satisfaction)
CUSTOMER SATISFACTION
FUTURE BEHAVIORS







Content (1=Poor, 10=Excellent, Don't Know)
Satisfaction
Return (1=Very Unlikely, 10=Very Likely)

Please rate the accuracy of information on this site. Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)
Return How likely are you to return to uspto.gov?

Please rate the quality of information on this site. Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)

Recommend (1=Very Unlikely, 10=Very Likely)

Please rate the freshness of content on this site. Satisfaction - Ideal How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)
Recommend How likely are you to recommend uspto.gov to someone else?

Site Information (1=Poor, 10=Excellent, Don't Know)



Site Information - Thoroughness Please rate the thoroughness of information provided on this site.


Primary Resource (1=Very Unlikely, 10=Very Likely)
Site Information - Understandable Please rate how understandable this site’s information is.

Primary Resource How likely are you to use uspto.gov as your primary resource for patent and trademark information and services?
Site Information - Answers Please rate how well the site’s information provides answers to your questions.


Trust (1=Strongly Disagree, 10=Strongly Agree)

Site Performance (1=Poor, 10=Excellent, Don't Know)


I can count on this agency to act in my best interests.
Site Performance - Loading Please rate how quickly pages load on this site.


I consider this agency to be trustworthy.
Site Performance - Consistency Please rate the consistency of speed from page to page on this site.


This agency can be trusted to do what is right.

Please rate the ability to load pages without getting error messages on this site.


Future Participation (1=Very Unlikely, 10=Very Likely)
Site Performance -Errors Please rate how completely the page content loads on this site.


How likely are you to express your thoughts or ideas to this agency in the next 90 days?

Functionality (1=Poor, 10=Excellent, Don't Know)




Please rate the usefulness of the features provided on this site.


Please rate the convenience of the features on this site.

Please rate the variety of features on this site.

Look and Feel (1=Poor, 10=Excellent, Don't Know)
Look and Feel - Appeal Please rate the visual appeal of this site.



Look and Feel - Balance Please rate the balance of graphics and text on this site.



Look and Feel - Readability Please rate the readability of the pages on this site.




Navigation (1=Poor, 10=Excellent, Don't Know)



Navigation - Organized Please rate how well the site is organized.



Navigation - Options Please rate the options available for navigating this site.



Navigation - Layout Please rate how well the site layout helps you find what you are looking for.




Please rate the number of clicks to get where you want on this site.




Online Transparency (1=Poor, 10=Excellent, Don't Know)




Please rate how thoroughly this website discloses information about what this agency is doing.




Please rate how quickly agency information is made available on this website.




Please rate how well information about this agency's actions can be accessed by the public on this website.




Tasks/ Transactions (1=Poor, 10=Excellent, Don't Know)




Please rate the process for completing task(s) on this site.




Please rate the clarity of instructions for completing task(s) on this site.




Please rate the verification of task completion on this site.





Sheet 4: Current Custom Qsts v2

Model Instance Name:

red & strike-through: DELETE





USPTO Browse v2

underlined & italicized: RE-ORDER





MID: 51cgowUFchExMNk8ZUN5Bw4C

pink: ADDITION





Date: 5/1/14
blue + -->: REWORDING





USPTO Browse v2 CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
NMS5187Q001
Which of the following best describes you? IP Professional: attorney/ agent
Drop down, select one Single Y Skip Logic Group Visitor Role



IP Professional: paralegal







Inventor







Entrepreneur/Business Professional







Research Professional







Librarian/Information Professional


Randomize



Journalist








Teacher / Educator








Student








Vendor








Job Seeker








Engineer








Other (please specify) A


Anchor Answer Choice
NMS5187Q002 A Other description

Text area, no char limit Single N Skip Logic Group Role Other
NMS5187Q003
Which of the following best describes your organization? Law firm/Private company/Corporation
Drop down, select one Single Y Skip Logic Group Type of Organization


Non-profit







Federal: U.S. Congress / Committee Staff







Federal: U.S. Executive Branch, Other








U.S. State or Local Government








College/University








K-12 School



Randomize



Individual / General public








International








Other (please specify) A


Anchor Answer Choice
NMS5187Q004 A Please describe the organization you belong to.

Text area, no char limit Open N Skip Logic Group Organization Other
NMS5187Q005
How frequently do you visit this site? Daily or almost daily
Dropdown (Select-one) Single Y
Frequency



About once a week







Two to three times per week








About once a month








Every few months








Every 6 months or less often








This is my first time visiting this site





NMS5187Q006
What is your age? 18 and Under
Dropdown (Select-one) Single Y
Age



19-25







26-35








36-50








51+








Prefer not to respond





NMS5187Q007
What category best describes your primary reason(s) for visiting the site today? (Select all that apply) Patents A Checkbox, one-up vertical Mutli Y Skip Logic Group Primary Reason


Trademarks B





IP Law & Policy information







USPTO Careers








Vendor information (business with USPTO)








News & Events C







Other (please specify) D


Anchor Answer Choice
NMS5187Q008 D Please specify your reason for visiting today.

Text area, no char limit Open N Skip Logic Group Reason Other
NMS5187Q009
A What Patent activities were you trying to accomplish today? (Select all that apply) Search for published patent applications & grants SS Checkbox, one-up vertical Mutli N Skip Logic Group Patent Activity


File a patent application online







Check application status, view or download application documents


Randomize



Conduct a Classification search








File assignment recordations








Obtain general information about patents








View patent statistics








Access Patent Guides/Manual of Examination Procedures (MPEP)








Download Patent Forms








Pay fees








Find a USPTO telephone number, email, or address








Obtain patent bulk data








News & Events








Other (please specify) E


Anchor Answer Choice
NMS5187Q010 E Other type of Patent activity.

Text area, no char limit Single N Skip Logic Group Patent Activity Other
NMS5187Q011 SS Which resource(s) did you use to search for Patents? (Select all that apply) USPTO Patent Full-Text and Image Database (PatFT)
Checkbox, one-up vertical
Mutli N Skip Logic Group Patent Search

USPTO Patent Application Full-Text and Image Database (AppFT)





Global Patent Search Network (GPSN)






Patent Application Information Retrieval (PAIR)






Public Search Facility






Patent and Trademark Resource Centers (PTRCs)






Patent Official Gazette







Common Citation Document (CCD)







Search International Patent Offices







Search Published Sequences







Patent Assignment Database (Assignments on the Web)







DOT: Mutually Exclusive I don't remember







DOT: Mututally Exclusive None of these







Other





NMS5187Q012 B What Trademark activities were you trying to accomplish today? (Select all that apply) Obtain general trademark information/view instructional videos
Checkbox, one-up vertical Mutli N Skip Logic Group Trademark Activity



Search for trademark applications & registrations GG


randomize



File a trademark application or other submission for domestic filings and under Madrid Protocol








Check status of application or registration








View or download documents and/or order certified copies








File TTAB proceedings



Randomize



File assignment recordations








Access trademark manuals/guides/Official Gazette








Access trademark rules and/or notices








View/research statistical information








Find a USPTO telephone number, email, or address








Obtain trademark bulk data








News & Events








Other (please specify) F


Anchor Answer Choice
NMS5187Q013 F Other type of Trademark activity.

Text area, no char limit Single N Skip Logic Group Trademark Activity Other
NMS5187Q014 GG Which resource(s) did you use to search for registered Trademarks or pending applications? (Select all that apply) Basic Word Mark Search (New User)
Checkbox, one-up vertical




Word and/or Design Mark Search (Structured)
Mutli N Skip Logic Group Trademark Search

Word and/or Design Mark Search (Free Form)





Browse Dictionary (Browse Dictionary)





Search OG Publication Date or Registration Date (Search OG)





DOT: Mututally Exclusive I don't remember






DOT: Mututally Exclusive None of these






Other





NMS5187Q015 C What type of News & Event information were you looking for today? (Select all that apply) Public events at the USPTO or other location
Checkbox, one-up vertical Multi N Skip Logic Group News & Event Information


Changes to law and policy







Availability of Electronic Business Systems on the USPTO Web site







International activities








Testimony & speeches








Other (please specify) J


Anchor Answer Choice
NMS5187Q016 J Other type of News & Event information.

Text area, no char limit Open N
News & Event Other
NMS5187Q017
Were you able to accomplish your task(s) today? Yes
Radio button, one-up vertical Single Y Skip Logic Group Did You Accomplish



No G3, G4






In progress G2, G4






Still looking G2, G4




NMS5187Q018 G2 What were you trying to accomplish?

Text area, no char limit Single N Skip Logic Group Accomplish Other
NMS5187Q019 G3 What prevented you from accomplishing your task(s)?

Text area, no char limit Single N Skip Logic Group Task Difficulty
NMS5187Q020 G4 Do you intend to contact the USPTO Customer Support Centers to get information that you couldn't find on the USPTO website? Yes
Radio button, one-up vertical Single N
USPTO Support Centers


No G6





Not sure G6



NMS5187Q021 G6 Why don't you intend to contact the USPTO Customer Support Centers?

Text area, no char limit Single N Skip Logic Group OE_USPTO Support Centers
NMS5187Q022
Please rate the process for completing task(s) on this site. 1 = Poor
Drop-down (select one) Single N
Task Completion



2







3







4







5







6







7







8







9







10 = Excellent







Don’t know




NMS5187Q023
Please rate the clarity of instructions for completing task(s) on this site. 1 = Poor
Drop-down (select one) Single N
Task Instructions


2







3







4







5







6







7







8







9







10 = Excellent







Don’t know




NMS5187Q024
Please rate the verification of task completion on this site. 1 = Poor
Drop-down (select one) Single N
Task Verification



2







3







4







5







6







7







8







9







10 = Excellent







Don’t know




NMS5187Q025 S Please tell us about your experience with the site-wide search box feature today. (Select all that apply.) Ashley Graham: mututally exclusive I did not use the site-wide search box
Checkbox, one-up vertical Multi N Skip Logic Group Search Box Experience



Search results were helpful z






Results were not relevant/not what I wanted z






Too many results/I needed to refine my search z






Not enough results z







Returned NO results z


Randomize



Received error message(s) z







Search speed was too slow z







I experienced a different search issue (please explain): I,z


Anchor Answer Choice
NMS5187Q026 I Please specify other search box issue.

Text area, no char limit Open N Skip Logic Group Other Search Issue
NMS5187Q027 Z Did you try using the site's navigational links before using the search feature today? Yes, I navigated first
Radio button, one-up vertical Single N Skip Logic Group Navigate First?



No, I went straight to the search feature







Don't recall




NMS5187Q028
How would you describe your navigation experience on this site today? (Select all that apply.) I had no difficulty navigating/browsing on www.uspto.gov
Checkbox, one-up vertical Multi N Skip Logic Group Site Navigation


Links often did not take me where I expected






Had difficulty finding relevant information






Links/labels are difficult to understand






Too many links/navigational options to choose from



randomize


Had technical difficulties (error messages, broken links, etc.)






Could not navigate back to previous information






I had a navigation difficulty not listed above: M


Anchor Answer Choice
NMS5187Q029 M Please specify other navigation difficulty.

Text area, no char limit
N Other navigation diff Other Navigation
NMS5187Q030
In addition to the USPTO website, what additional source(s) do you use to obtain USPTO information? (Select all that apply) Law firm or law firm website
Checkbox, one-up vertical Multi N Skip Logic Group 2nd Source of Info


Search engine






Social networks (Facebook, YouTube, Twitter)











Randomize


DOT: Mututally Exclusive None








Other Z


Anchor Answer Choice
NMS5187Q031 Z Other additional source(s).

Text area, no char limit Open N Skip Logic Group Other 2nd Source
NMS5187Q032
Please share any additional details that describe how your experience on the USPTO site today could have been improved.

Text area, no char limit Open N
Improvements

Sheet 5: OLD Custom Qsts



red & strike-through: DELETE







underlined & italicized: RE-ORDER







pink: ADDITION





4/11/2013 blue + -->: REWORDING














Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label

Please rate how well you understand the wording on this site. 1 = Poor
Radio button, scale, has don't know Single N
PL_Understand

2






3







4







5







6







7







8







9







10 = Excellent







Don't know






Which of the following best describes you?

Drop down, select one Single Y Skip Logic Group Visitor Role


IP Professional: attorney/ agent B





IP Professional: paralegal B





Inventor B





Entrepreneur/Business Professional






Research Professional


Randomize


Librarian/Information Professional







Journalist







Teacher / Educator







Student







Vendor







Job Seeker







USPTO Employee







Engineer







Other (please specify) A


Anchor Answer Choice
A Other description

Text area, no char limit Single N Skip Logic Group Role Other
B Which of the following best describes your experience with IP space? 0-5 years
Radio button, one-up vertical Single N Skip Logic Group IP Experience


5-15 years







15+ years






Which of the following best describes your organization? Law firm/Private company/Corporation
Drop down, select one Single Y Skip Logic Group Type of Organization

Non-profit/Non-governmental Organization






Federal: U.S. Congress / Committee Staff






Federal: U.S. Executive Branch, Other







U.S. State or Local Government







Non-U.S. Government







College/University







K-12 School



Randomize


Individual / General public







Foreign citizen International







Other (please specify) A


Anchor Answer Choice
A Please describe the organization you belong to.

Text area, no char limit Open N Skip Logic Group Organization Other

How frequently do you visit this site? Daily or almost daily
Dropdown (Select-one) Single Y
Frequency


About once a week






Two to three times per week







About once a month







Every few months







Every 6 months or less often







This is my first time visiting this site






What is your age? 18 and Under
Dropdown (Select-one) Single Y
Age


19-25






26-35







36-50







51+







Prefer not to respond






What category best describes your primary reason(s) for visiting the site today? (Select all that apply) Patents A Checkbox, one-up vertical Mutli Y Skip Logic Group Primary Reason

Trademarks B




IP Law & Policy information






USPTO Careers







Vendor information (business with USPTO)







News & Events C






Other (please specify) D


Anchor Answer Choice
D Please specify your reason for visiting today.

Text area, no char limit Open N Skip Logic Group Reason Other
A What Patent activities were you trying to accomplish today? (Select all that apply) Search for published patent applications & grants SS Checkbox, one-up vertical Mutli N Skip Logic Group Patent Activity

File a patent application online






Check application status, view or download application documents


Randomize


Conduct a Classification search







File assignment recordations







Obtain general information about patents







View patent statistics







Access Patent Guides/Manual of Examination Procedures (MPEP)







Download Patent Forms







Pay fees







Find a USPTO telephone number, email, or address







Obtain patent bulk data







News & Events







Other (please specify) E


Anchor Answer Choice
E Other type of Patent activity.

Text area, no char limit Single N Skip Logic Group Patent Activity Other
SS Which resource(s) did you use to search for Patents? (Select all that apply) USPTO Patent Full-Text and Image Database (PatFT)
Checkbox, one-up vertical
Mutli N Skip Logic Group Patent Search
USPTO Patent Application Full-Text and Image Database (AppFT)




Global Patent Search Network (GPSN)





Patent Application Information Retrieval (PAIR)





Public Search Facility





Patent and Trademark Resource Centers (PTRCs)





Patent Official Gazette






Common Citation Document (CCD)






Search International Patent Offices






Search Published Sequences






Patent Assignment Database (Assignments on the Web)






DOT: Mutually Exclusive I don't remember






DOT: Mututally Exclusive None of these






Other





B What Trademark activities were you trying to accomplish today? (Select all that apply) Obtain general trademark information/view instructional videos
Checkbox, one-up vertical Mutli N Skip Logic Group Trademark Activity


Search for trademark applications & registrations GG


randomize


File a trademark application or other submission for domestic filings and under Madrid Protocol







Check status of application or registration







View or download documents and/or order certified copies







File TTAB proceedings



Randomize


File assignment recordations







Access trademark manuals/guides/Official Gazette







Access trademark rules and/or notices







View/research statistical information







Find a USPTO telephone number, email, or address







Obtain trademark bulk data







News & Events







Other (please specify) F


Anchor Answer Choice
F Other type of Trademark activity.

Text area, no char limit Single N Skip Logic Group Trademark Activity Other
GG Which resource(s) did you use to search for registered Trademarks or pending applications? (Select all that apply) Basic Word Mark Search (New User)
Checkbox, one-up vertical



Word and/or Design Mark Search (Structured)
Mutli N Skip Logic Group Trademark Search
Word and/or Design Mark Search (Free Form)




Browse Dictionary (Browse Dictionary)




Search OG Publication Date or Registration Date (Search OG)




DOT: Mututally Exclusive I don't remember





DOT: Mututally Exclusive None of these





Other





C What type of News & Event information were you looking for today? (Select all that apply) Public events at the USPTO or other location
Checkbox, one-up vertical Multi N Skip Logic Group News & Event Information

Changes to law and policy






Availability of Electronic Business Systems on the USPTO Web site






International activities







Testimony & speeches







Other (please specify) J


Anchor Answer Choice
J Other type of News & Event information.

Text area, no char limit Open N
News & Event Other

Were you able to accomplish your task(s) today? Yes G4, G5 Radio button, one-up vertical Single Y Skip Logic Group Did You Accomplish


No G3, G4





In progress G2, G4





Still looking G2, G4




G2 What were you trying to accomplish?

Text area, no char limit Single N Skip Logic Group Accomplish Other
G3 What prevented you from accomplishing your task(s)?

Text area, no char limit Single N Skip Logic Group Task Difficulty
G4 Do you intend to contact the USPTO Customer Support Centers to get information that you couldn't find on the USPTO website? Yes
Radio button, one-up vertical Single N
USPTO Support Centers

No G6




Not sure G6



G6 Why don't you intend to contact the USPTO Customer Support Centers?

Text area, no char limit Single N Skip Logic Group OE_USPTO Support Centers
G5 Please rate your experience in accomplishing your task. 1 = Poor
Radio button, one-up vertical Single Y Skip Logic Group Task Accomplish Exper


2






3






4






5






6






7






8






9






10 = Excellent






Don’t know





Please rate the process for completing task(s) on this site. 1 = Poor
Drop-down (select one) Single N
Task Completion


2






3






4






5






6






7






8






9






10 = Excellent






Don’t know





Please rate the clarity of instructions for completing task(s) on this site. 1 = Poor
Drop-down (select one) Single N
Task Instructions

2






3






4






5






6






7






8






9






10 = Excellent






Don’t know





Please rate the verification of task completion on this site. 1 = Poor
Drop-down (select one) Single N
Task Verification


2






3






4






5






6






7






8






9






10 = Excellent






Don’t know





If you visited the USPTO.gov homepage today, what did you interact with? (Please select all that apply) I did not visit the homepage today
Checkbox, one-up vertical Multi Y Skip Logic Group Homepage Interaction


The top navigation menu






The patents link located on the right side of the page






The trademarks link located on the right side of the page






The iplaw & policy link located on the right side of the page






Site-wide search box (upper right corner) S, Z





Link to search for patents (upper right corner)







Link to search for trademarks (upper right corner)







One or more links under the "Popular Links" section







Other links within the homepage







Not Sure/Don't Remember
exclusive



S Please tell us about your experience with the site-wide search box feature today. (Please Select all that apply.) Ashley Graham: mututally exclusive I did not use the site-wide search box
Checkbox, one-up vertical Multi N Skip Logic Group Search Box Experience


Search results were helpful z





Results were not relevant/not what I wanted z





Too many results/I needed to refine my search z





Not enough results z






Returned NO results z


Randomize


Received error message(s) z






Search speed was too slow z






I experienced a different search issue (please explain): I,z


Anchor Answer Choice
I Please specify other search box issue.

Text area, no char limit Open N Skip Logic Group Other Search Issue
Z Did you try using the site's navigational links before using the search feature today? Yes, I navigated first
Radio button, one-up vertical Single N Skip Logic Group Navigate First?


No, I went straight to the search feature






Don't recall





How would you describe your navigation experience on this site today? (Please Select all that apply.) I had no difficulty navigating/browsing on www.uspto.gov
Checkbox, one-up vertical Multi N Skip Logic Group Site Navigation

Links often did not take me where I expected





Had difficulty finding relevant information/products





Links/labels are difficult to understand





Too many links/navigational options to choose from



randomize

Had technical difficulties (error messages, broken links, etc.)





Could not navigate back to previous information





I had a navigation difficulty not listed above: M


Anchor Answer Choice
M Please specify other navigation difficulty.

Text area, no char limit
N Other navigation diff Other Navigation

In addition to the USPTO website, what additional source(s) do you use to obtain USPTO information? (Select all that apply) USPTO Customer Support Centers (telephone or e-mail)
Checkbox, one-up vertical Multi N Skip Logic Group 2nd Source of Info

Friend or colleague





Commercial vendor





Public library






Law firm or law firm website






Educational institutions







Search engine



Randomize


YouTube video







Internet blogs or discussion forums







Social networks (Facebook, My Space YouTube, Twitter)







E-mail or other alerts from the USPTO







News articles or reports







Other Federal Web site (fedbizops, regulations.gov, etc.)







Non-U.S. Government Web site







Don't know







DOT: Mututally Exclusive None







Other Z


Anchor Answer Choice
Z Other additional source(s).

Text area, no char limit Open N Skip Logic Group Other 2nd Source

Please share any additional details that describe how your experience on the USPTO site today could have been improved.

Text area, no char limit Open N
Improvements

Do you ever access the Internet using a mobile phone or tablet? Yes A, B, D, F, L Radio button, one-up vertical Single

Access Mobile Internet


No





A Which of the following devices do you have? A smartphone
Radio button, one-up vertical Multi

Phone or Tablet


A tablet







None of these





B Have you ever accessed ANY federal website using a mobile phone or tablet? Yes C Radio button, one-up vertical Single Y Skip Logic Group Federal Mobile Site Usage


No, but I plan to do so







No, but I might in the future







No, and I don't plan to do so





C Have you ever accessed USPTO's site using a mobile phone or tablet? Yes
Radio button, one-up vertical Single Y Skip Logic Group Mobile Site Usage


No, but I plan to do so







No, but I might in the future







No, and I don't plan to do so





D If mobile versions of the site were available, how would you prefer to access uspto.gov? (Select all that apply) Mobile app downloaded to my device
Checkbox, one-up vertical Multi Y Skip Logic Group Preferred Mobile Version


Website customized for mobile access







Regular website







Other (please specify) E




E How else would you prefer to access uspto.gov on a mobile device?

Text area, no char limit
N Skip Logic Group OE_Preferred Mobile Version
F What information would you like to access via mobile device? (Select all that apply) Patents G Checkbox, one-up vertical Multi Y Skip Logic Group Mobile Info Avail


Trademarks H






IP Law & Policy information







USPTO Careers







Vendor information (business with USPTO)







News & Events







Other (please specify) I




I What type of information would you like to access?

Text area, no char limit
N Skip Logic Group OE_Mobile Info Avail
G What Patent activities would you like to accomplish via a mobile device? (Select all that apply) Search for published patent applications & grants
Checkbox, one-up vertical Multi Y Skip Logic Group Mobile Patent Tasks

File a patent application online







Check application status, view or download application documents







Conduct a Classification search







File assignment recordations







Obtain general information about patents







View patent statistics







Access Patent Guides/Manual of Examination Procedures (MPEP)







Download Patent Forms







Pay fees







Find a USPTO telephone number, email, or address







News & Events







Other (please specify) J




J Other type of Patent activity.

Text area, no char limit
N Skip Logic Group OE_Mobile Patent
H What Trademark activities would you like to accomplish via a mobile device? (Select all that apply) Obtain general trademark information/view instructional videos
Checkbox, one-up vertical Multi Y Skip Logic Group Mobile Trademark Tasks

Search for trademark applications & registrations







File a trademark application or other submission for domestic filings and under Madrid Protocol







Check status of application or registration







View or download documents and/or order certified copies







File TTAB proceedings







File assignment recordations







Access trademark manuals/guides/Official Gazette







Access trademark rules and/or notices







View/research statistical information







Find a USPTO telephone number, email, or address







Obtain trademark bulk data







News & Events







Other (please specify) K




K Other type of Trademark activity.

Text area, no char limit
N Skip Logic Group OE_Mobile Trademark
L Do you have any other comments or suggestions regarding mobile access to USPTO.gov?

Text area, no char limit
N Skip Logic Group OE_Mobile Suggestions
File Typeapplication/vnd.openxmlformats-officedocument.spreadsheetml.sheet
File Modified0000-00-00
File Created0000-00-00

© 2024 OMB.report | Privacy Policy