899 2015 899 USPTO Mobile

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2015 899 USPTO Mobile.xlsx

2015 894 EPA Regulations.gov - 2015 900 NASS Satisfaction Survey

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Current Model Qsts v2
OLD Model Qsts
Current CQs v2
OLD CQs


Sheet 1: Current Model Qsts v2

Model Instance Name:







USPTO Mobile v2







MID: JMVY1QBRYwhUkZAdVNlstQ4C





Partitioned (Y/N)? N






FPI Included(Y/N)? N






NOTE: All non-partitioned surveys will NOT be imputed and the elements will be rotated as a default unless otherwise specified and approved by Research.



Date:
5/1/2014




USPTO Mobile v2
Model questions utilize the ForeSee CXA Methodology to determine scores and impacts


ELEMENTS (drivers of satisfaction)

CUSTOMER SATISFACTION

FUTURE BEHAVIORS

MQ Label

MQ Label

MQ Label


Site Performance (1=Poor, 10=Excellent, Don't Know)

Satisfaction

Return (1=Very Unlikely, 10=Very Likely)

Site Performance - Loading Please rate how quickly pages load on this mobile site.
Satisfaction - Overall What is your overall satisfaction with this mobile site?
(1=Very Dissatisfied, 10=Very Satisfied)

Return to Mobile Site How likely are you to return to the uspto.gov mobile site?

Site Performance - Content Please rate how completely the page content loads on this mobile site.
Satisfaction - Expectations How well does this mobile site meet your expectations?
(1=Falls Short, 10=Exceeds)


Recommend (1=Very Unlikely, 10=Very Likely)


Navigation (1=Poor, 10=Excellent, Don't Know)
Satisfaction - Ideal How does this mobile site compare to your idea of an ideal mobile website?
(1=Not Very Close, 10=Very Close)

Recommend Mobile Site How likely are you to recommend the uspto.gov mobile site to someone else?

Navigation - Organized Please rate how well this mobile site is organized.



Primary Resource Mobile Site Primary Resource (1=Very Unlikely, 10=Very Likely)

Navigation - Options Please rate the options available for navigating this mobile site.




How likely are you to use the uspto.gov mobile site as your primary resource for patent and trademark information and services?











Look and Feel (1=Poor, 10=Excellent, Don't Know)






Look and Feel - Appeal Please rate the visual appeal of this mobile site.






Look and Feel - Readability Please rate the readability of the pages on this mobile site.







Site Information (1=Poor, 10=Excellent, Don't Know)






Site Information - Thoroughness Please rate the thoroughness of information provided on this mobile site.






Site Information - Answers Please rate how well the mobile site's information provides answers to your questions.
































































































































Sheet 2: OLD Model Qsts

Model Instance Name:







USPTO Mobile 2013







MID:
wsRZAgQE8tAhUIQUYwJkgQ4C




Partitioned (Y/N)? N






FPI Included(Y/N)? N






NOTE: All non-partitioned surveys will NOT be imputed and the elements will be rotated as a default unless otherwise specified and approved by Research.



Date:
7.3.2013




USPTO Mobile 2013
Model questions utilize the ForeSee CXA Methodology to determine scores and impacts


ELEMENTS (drivers of satisfaction)

CUSTOMER SATISFACTION

FUTURE BEHAVIORS

MQ Label

MQ Label

MQ Label


Site Performance (1=Poor, 10=Excellent, Don't Know)

Satisfaction

Return (1=Very Unlikely, 10=Very Likely)

Site Performance - Loading Please rate how quickly pages load on the uspto.gov using your this mobile site.
Satisfaction - Overall What is your overall satisfaction with the uspto.gov site this mobile site?
(1=Very Dissatisfied, 10=Very Satisfied)

Return to Mobile Site How likely are you to return to the uspto.gov site using a mobile device mobile site?

Site Performance - Content Please rate how completely the page content loads on this mobile site.
Satisfaction - Expectations How well does this mobile the uspto.gov site meet your expectations?
(1=Falls Short, 10=Exceeds)


Recommend (1=Very Unlikely, 10=Very Likely)


Navigation (1=Poor, 10=Excellent, Don't Know)
Satisfaction - Ideal How does this mobile the uspto.gov site compare to your idea of an ideal mobile website?
(1=Not Very Close, 10=Very Close)

Recommend Mobile Site How likely are you to recommend that others access the uspto.gov site via mobile the uspto.gov mobile site to someone else?

Navigation - Organized Please rate how well the uspto.gov site this mobile site is organized.



Primary Resource Mobile Site Primary Resource (1=Very Unlikely, 10=Very Likely)

Navigation - Options Please rate the options available for navigating the uspto.gov site on your mobile device this mobile site.




How likely are you to use the uspto.gov mobile site as your primary resource for patent and trademark information and services when gathering information using a mobile device?











Look and Feel (1=Poor, 10=Excellent, Don't Know)






Look and Feel - Appeal Please rate the visual appeal of the uspto.gov site on your mobile device this mobile site.






Look and Feel - Readability Please rate the readability of the pages on the uspto.gov site on your mobile device this mobile site.







Content (1=Poor, 10=Excellent, Don't Know)






Content - Accuracy Please rate the accuracy of information on the uspto.gov site.






Content - Quality Please rate the quality of information on the uspto.gov site.







Site Information (1=Poor, 10=Excellent, Don't Know)






Site Information - Thoroughness Please rate the thoroughness of information provided on this mobile site.






Site Information - Answers Please rate how well the mobile site's information provides answers to your questions.




















































































































Sheet 3: Current CQs v2

Model Instance Name:

red & strike-through: DELETE






USPTO Mobile v2

underlined & italicized: RE-ORDER






MID: JMVY1QBRYwhUkZAdVNlstQ4C

pink: ADDITION






Date: 5/1/2014 blue + -->: REWORDING

















USPTO Mobile v2 CUSTOM QUESTION LIST
bharati.hulbanni: Hide (DO NOT DELETE) this column before sending to a client. QID bharati.hulbanni: there should be NO MORE THAN ONE LETTER IN HERE (Skip Logic Label) Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
bharati.hulbanni: Can not have more than one CQ GroupType (denoted by an *) within one colored group in 'Special Instructions' . Special Instructions CQ Label
NMS5184Q001
From what location were you accessing the uspto.gov site from your mobile device? Home
Radio button, one-up vertical Single N Skip Logic Group* Location



Office









Traveling (e.g., car, train, bus, airplane)









Other location (please specify) A





NMS5184Q002 A What other location were you accessing the uspto.gov site from while on your mobile device?

Text field, <100 char Single N Skip Logic Group* OE:Location
NMS5184Q003
Which of the following best describes you? IP Professional: attorney/ agent
Radio button, one-up vertical Single Y
Role



IP Professional: paralegal









Inventor









Entrepreneur/Business Professional









Research Professional









Librarian/Information Professional









Journalist









Teacher / Educator









Student









Vendor









Job Seeker









Other LL





NMS5184Q004 LL What best describes your role?

Text area, no char limit Single N Skip Logic Group* OE: Accomplish
NMS5184Q005
How frequently do you visit the uspto.gov site from your mobile device? Daily or almost daily
Radio button, one-up vertical Single Y
Frequency



About once a week









Two to three times per week









About once a month









Every few months









Every 6 months or less often










This is my first time accessing uspto.gov through my mobile device







NMS5184Q006
Were you able to accomplish your primary task on the uspto.gov site using your mobile device? Yes
Radio button, one-up vertical Single N Skip Logic Group* Ability to Accomplish



No UU








In progress K








Still looking K





NMS5184Q007 UU What prevented you from accomplishing your task(s)?

Text area, no char limit Single N Skip Logic Group* OE:PreventAccomplish
NMS5184Q008 K Please tell us what you were trying to accomplish:

Text area, no char limit Single N Skip Logic Group* OE: Accomplish
NMS5184Q009
What category best describes your primary reason(s) for visiting the site today from your mobile device? (Select all that apply) Patents QQ Checkbox, one-up vertical Mutli Y Skip Logic Group Primary Reason


Trademarks WW






IP Law & Policy information








USPTO Careers









Vendor information (business with USPTO)









News & Events EE








Other (please specify) RR


Anchor Answer Choice

NMS5184Q010 RR Please specify your reason for visiting today.

Text area, no char limit Open N Skip Logic Group Reason Other
NMS5184Q011 QQ What Patent activities were you trying to accomplish today from your mobile device? (Select all that apply) Search for published patent applications & grants SS Checkbox, one-up vertical Mutli N Skip Logic Group Patent Activity


File a patent application online








Check application status, view or download application documents


Randomize




Conduct a Classification search









File assignment recordations









Obtain general information about patents









View patent statistics









Access Patent Guides/Manual of Examination Procedures (MPEP)









Download Patent Forms









Pay fees









Find a USPTO telephone number, email, or address









Obtain patent bulk data









News & Events









Other (please specify) TT


Anchor Answer Choice

NMS5184Q012 TT Other type of Patent activity.

Text area, no char limit Single N Skip Logic Group Patent Activity Other
NMS5184Q013 SS Which resource(s) did you use to search for Patents? (Select all that apply) USPTO Patent Full-Text and Image Database (PatFT)
Checkbox, one-up vertical Multi N Skip Logic Group* Patent Search



USPTO Patent Application Full-Text and Image Database (AppFT)









Global Patent Search Network (GPSN)









Patent Application Information Retrieval (PAIR)









Public Search Facility









Patent and Trademark Resource Centers (PTRCs)









Patent Official Gazette









Common Citation Document (CCD)









Search International Patent Offices









Search Published Sequences









Patent Assignment Database (Assignments on the Web)









DOT: Mutually Exclusive I don't remember









DOT: Mututally Exclusive None of these









Other






NMS5184Q014 WW What Trademark activities were you trying to accomplish today from your mobile device? (Select all that apply) Obtain general trademark information/view instructional videos
Checkbox, one-up vertical Mutli N Skip Logic Group Trademark Activity



Search for trademark applications & registrations GG


randomize




File a trademark application or other submission for domestic filings and under Madrid Protocol









Check status of application or registration









View or download documents and/or order certified copies









File TTAB proceedings



Randomize




File assignment recordations









Access trademark manuals/guides/Official Gazette









Access trademark rules and/or notices









View/research statistical information









Find a USPTO telephone number, email, or address









Obtain trademark bulk data









News & Events









Other (please specify) YY


Anchor Answer Choice

NMS5184Q015 YY Other type of Trademark activity.

Text area, no char limit Single N Skip Logic Group Trademark Activity Other
NMS5184Q016 GG Which resource(s) did you use to search for registered Trademarks or pending applications? (Select all that apply) Basic Word Mark Search (New User)
Checkbox, one-up vertical Multi N Skip Logic Group* Trademark Search



Word and/or Design Mark Search (Structured)









Word and/or Design Mark Search (Free Form)









Browse Dictionary (Browse Dictionary)









Search OG Publication Date or Registration Date (Search OG)









DOT: Mutually Exclusive I don't remember









DOT: Mututally Exclusive None of these









Other






NMS5184Q017 EE What type of News & Event information were you looking for today from your mobile device? (Select all that apply) Public events at the USPTO or other location
Checkbox, one-up vertical Multi N Skip Logic Group News & Event Information


Changes to law and policy








Availability of Electronic Business Systems on the USPTO Web site








International activities









Testimony & speeches









Other (please specify) II


Anchor Answer Choice

NMS5184Q018 II Other type of News & Event information.

Text area, no char limit Open N
News & Event Other
NMS5184Q019
Please tell us about your experience with the site-wide search box feature today. (Select all that apply) DOT: Mututally Exclusive I did not use the site-wide search box
Checkbox, one-up vertical Multi N Skip Logic Group Search Box Experience



Search results were helpful z







Results were not relevant/not what I wanted z







Too many results/I needed to refine my search z







Not enough results z








Returned NO results z


Randomize




Received error message(s) z








Search speed was too slow z








I experienced a different search issue z


Anchor Answer Choice

NMS5184Q020 Z Did you try using the site's navigational links before using the search feature today? Yes, I navigated first
Drop down, select one Single N Skip Logic Group Navigate First?



No, I went straight to the search feature








Don't recall





NMS5184Q021
How would you describe your navigation experience on this site today? (Select all that apply) I had no difficulty navigating/browsing on www.uspto.gov
Checkbox, one-up vertical Multi N Skip Logic Group Site Navigation


Links often did not take me where I expected







Had difficulty finding relevant information







Links/labels are difficult to understand







Too many links/navigational options to choose from



randomize


Had technical difficulties (e.g., error messages, broken links)







Could not navigate back to previous information







I had a navigation difficulty not listed



Anchor Answer Choice
NMS5184Q022
Do you have any other comments or suggestions regarding mobile access to uspto.gov?

Text area, no char limit Single N
OE: Mobile Improvements

Sheet 4: OLD CQs

Model Instance Name:



red & strike-through: DELETE






USPTO Mobile 2013



underlined & italicized: RE-ORDER






MID: wsRZAgQE8tAhUIQUYwJkgQ4C



pink: ADDITION






Date:
7.3.2013
blue + -->: REWORDING



















USPTO Mobile 2013 CUSTOM QUESTION LIST
bharati.hulbanni: Hide (DO NOT DELETE) this column before sending to a client. QID FPI
Y?
bharati.hulbanni: there should be NO MORE THAN ONE LETTER IN HERE (Skip Logic Label) Skip Logic Label Question Text bharati.hulbanni: Hide (DO NOT DELETE) this column before sending to a client. AnswerIDs (DOT) Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
bharati.hulbanni: Can not have more than one CQ GroupType (denoted by an *) within one colored group in 'Special Instructions' . Special Instructions CQ Label
MAC1173


MAC1173A01 I'm at home Home
Radio button, one-up vertical Single N Skip Logic Group* Location



From what location were you accessing the uspto.gov site from your mobile device? MAC1173A02 I'm at work Office











Traveling (e.g., car, train, bus, airplane)










MAC1173A03 Other location (please specify) A





MAC1174
A
What other location were you accessing the uspto.gov site from while on your mobile device?



Text field, <100 char Single N Skip Logic Group* OE:Location
MAC1175

Which of the following best describes you?
IP Professional: attorney/ agent
Radio button, one-up vertical Single Y
Role





IP Professional: paralegal










MAC1175A02 Inventor










MAC1175A03 Entrepreneur/Business Professional










MAC1175A04 Research Professional










MAC1175A05 Librarian/Information Professional










MAC1175A06 Journalist










MAC1175A07 Teacher / Educator










MAC1175A08 Student










MAC1175A09 Vendor










MAC1175A10 Job Seeker










MAC1175A11 USPTO Employee










MAC1175A12 Other LL





MAC1178
LL What best describes your role?


Text area, no char limit Single N Skip Logic Group* OE: Accomplish
MAC1176



How frequently do you visit the uspto.gov site from your mobile device?
MAC1176A01 Daily or almost daily
Radio button, one-up vertical Single Y
Frequency




MAC1176A02 About once a week










MAC1176A03 Two to three times per week










MAC1176A04 About once a month










MAC1176A05 Every few months










MAC1176A06 Every 6 months or less often










MAC1176A07
This is my first time accessing uspto.gov through my mobile device







MAC1177



Were you able to accomplish your primary task on the uspto.gov site using your mobile device?
MAC1177A01 Yes
Radio button, one-up vertical Single N Skip Logic Group* Ability to Accomplish




MAC1177A02 No K, UU










In progress K










Still looking K







UU What prevented you from accomplishing your task(s)?


Text area, no char limit Single N Skip Logic Group* OE:PreventAccomplish
MAC1178
K Please tell us what you were trying to accomplish:


Text area, no char limit Single N Skip Logic Group* OE: Accomplish



What category best describes your primary reason(s) for visiting the site today from your mobile device? (Select all that apply) EDO07373A001 Patents QQ Checkbox, one-up vertical Mutli Y Skip Logic Group Primary Reason



EDO07373A002 Trademarks WW







EDO07373A003 IP Law & Policy information









EDO07373A004 USPTO Careers










EDO07373A005 Vendor information (business with USPTO)










EDO07373A006 News & Events EE









EDO07373A007 Other (please specify) RR


Anchor Answer Choice



RR Please specify your reason for visiting today.


Text area, no char limit Open N Skip Logic Group Reason Other


QQ What Patent activities were you trying to accomplish today from your mobile device? (Select all that apply) EDO07375A001 Search for published patent applications & grants SS Checkbox, one-up vertical Mutli N Skip Logic Group Patent Activity



EDO07375A002 File a patent application online









EDO07375A003 Check application status, view or download application documents


Randomize





EDO07375A004 Conduct a Classification search










EDO07375A005 File assignment recordations










EDO07375A006 Obtain general information about patents










EDO07375A007 View patent statistics










EDO07375A008 Access Patent Guides/Manual of Examination Procedures (MPEP)










EDO07375A009 Download Patent Forms










EDO07375A010 Pay fees










EDO07375A011 Find a USPTO telephone number, email, or address











Obtain patent bulk data










EDO07375A012 News & Events










EDO07375A013 Other (please specify) TT


Anchor Answer Choice



TT Other type of Patent activity.


Text area, no char limit Single N Skip Logic Group Patent Activity Other


SS Which resource(s) did you use to search for Patents? (Select all that apply)
USPTO Patent Full-Text and Image Database (PatFT)
Checkbox, one-up vertical Multi N Skip Logic Group* Patent Search





USPTO Patent Application Full-Text and Image Database (AppFT)











Global Patent Search Network (GPSN)











Patent Application Information Retrieval (PAIR)











Public Search Facility











Patent and Trademark Resource Centers (PTRCs)











Patent Official Gazette











Common Citation Document (CCD)











Search International Patent Offices











Search Published Sequences











Patent Assignment Database (Assignments on the Web)











DOT: Mutually Exclusive I don't remember











DOT: Mututally Exclusive None of these











Other








WW What Trademark activities were you trying to accomplish today from your mobile device? (Select all that apply) EDO07377A001 Obtain general trademark information/view instructional videos
Checkbox, one-up vertical Mutli N Skip Logic Group Trademark Activity




EDO07377A002 Search for trademark applications & registrations GG


randomize





EDO07377A003 File a trademark application or other submission for domestic filings and under Madrid Protocol










EDO07377A004 Check status of application or registration










EDO07377A005 View or download documents and/or order certified copies










EDO07377A006 File TTAB proceedings



Randomize





EDO07377A007 File assignment recordations










EDO07377A008 Access trademark manuals/guides/Official Gazette










EDO07377A009 Access trademark rules and/or notices










EDO07377A010 View/research statistical information










EDO07377A011 Find a USPTO telephone number, email, or address











Obtain trademark bulk data










EDO07377A013 News & Events










EDO07377A014 Other (please specify) YY


Anchor Answer Choice



YY Other type of Trademark activity.


Text area, no char limit Single N Skip Logic Group Trademark Activity Other


GG Which resource(s) did you use to search for registered Trademarks or pending applications? (Select all that apply)
Basic Word Mark Search (New User)
Checkbox, one-up vertical Multi N Skip Logic Group* Trademark Search





Word and/or Design Mark Search (Structured)











Word and/or Design Mark Search (Free Form)











Browse Dictionary (Browse Dictionary)











Search OG Publication Date or Registration Date (Search OG)











DOT: Mutually Exclusive I don't remember











DOT: Mututally Exclusive None of these











Other








EE What type of News & Event information were you looking for today from your mobile device? (Select all that apply) EDO07379A001 Public events at the USPTO or other location
Checkbox, one-up vertical Multi N Skip Logic Group News & Event Information



EDO07379A002 Changes to law and policy









EDO07379A003 Availability of Electronic Business Systems on the USPTO Web site









EDO07379A004 International activities










EDO07379A005 Testimony & speeches










EDO07379A006 Other (please specify) II


Anchor Answer Choice



II Other type of News & Event information.


Text area, no char limit Open N
News & Event Other
MAC1179

What information would you like to access via mobile device? (Select all that apply) MAC1179A01 Patents C Checkbox, one-up vertical Multi Y Skip Logic Group* Mobile Info Available




MAC1179A02 Trademarks E









MAC1179A03 IP Law & Policy information










MAC1179A04 USPTO Careers










MAC1179A05 Vendor information (business with USPTO)










MAC1179A06 News, General Information & Events G









MAC1179A07 Education and outreach J









MAC1179A08 Other (please specify) B





MAC1180
B What other type of information would you like to access?


Text area, no char limit Single N Skip Logic Group* OE: Info Available
MAC1181
C What patent activities would you like to accomplish via a mobile device? (Select all that apply) MAC1181A01 Search for published patent applications & grants
Checkbox, one-up vertical Multi Y Skip Logic Group* Mobile Info Available




MAC1181A02 A tool to calculate patent term adjustment










MAC1181A03 Check application status










MAC1181A04 Push notifications to indicate application status change










MAC1181A05 Conduct a classification search










MAC1181A06 Making public/private pair mobile friendly/optimal










MAC1181A07 A tool that allows for searching of petition decisions










MAC1181A08 A tool that allows for searching of trial decisions










MAC1181A09 Data Visualization Center mobile application (e.g., patents dashboard, external affairs dashboard)










MAC1181A10 Access Patent Guides/Manual of Examination Procedures (MPEP)










MAC1181A11 Access Official Gazette for Patents










MAC1181A12 Download patent forms










MAC1181A13 Pay fees










MAC1181A14 Other (please specify) D





MAC1182
D Other type of patent activity:


Text area, no char limit Single N Skip Logic Group* OE: Pantent Activity
MAC1183
E What trademark activities would you like to accomplish via a mobile device? (Select all that apply) MAC1183A01 Search for trademark applications & registrations
Checkbox, one-up vertical Multi Y Skip Logic Group* Mobile Info Available




MAC1183A02 Making TSDR mobile friendly/optimal










MAC1183A03 Making TTABVue mobile friendly










MAC1183A04 Check status of application or registration










MAC1183A05 Push notifications to indicate application status change










MAC1183A06 View documents and/or order certified copies










MAC1183A07 Official Gazette










MAC1183A08 Access trademark manuals/guides/Official Gazette










MAC1183A09 Pay fees










MAC1183A10 Access trademark rules and/or notices










MAC1183A11 A function that allows the users to take photos of their marks and compare them for similarities and therefore assess the potential for rejection










MAC1183A12 Data Visual Center mobile application (e.g., Trademarks Dashboard, External Affairs Dashboard)










MAC1183A13 Other (please specify) F





MAC1184
F Other type of trademark activity:


Text area, no char limit Single N Skip Logic Group* OE: Trademark Activity
MAC1185
G What news, general information and events activities would you like to accomplish via a mobile device? (Select all that apply) MAC1185A01 News/information feed regarding initiatives/events (e.g., Track One, Patents for Humanity)
Checkbox, one-up vertical Multi Y Skip Logic Group* News/General Info Activity




MAC1185A02 Find USPTO calendar of events










MAC1185A03 Find a USPTO telephone number, email, or address










MAC1185A04 USPTO social media feed (e.g., YouTube, Facebook, Twitter, Director’s Blog)










MAC1185A05 Contact the USPTO (e.g., ombudsman, employee locator, etc.)










MAC1185A06 Search for a local patent/trademark attorney and agent










MAC1185A07 Find Patent and Trademark Research Centers based on current location










MAC1185A08 Inventor's eye










MAC1185A09 Other






MAC1186
J What education related activities would you like to accomplish via a mobile device? (Select all that apply) MAC1186A01 An app containing resources for first-time trademark filers
Checkbox, one-up vertical Multi Y Skip Logic Group* Education Activity




MAC1186A02 An app containing resources for first-time patent filers










MAC1186A03 A tool to estimate patent/trademark filing fees










MAC1186A04 A function to access the Global Intellectual Property Academy’s YouTube videos










MAC1186A05 Obtain general information about patents/ view instructional videos










MAC1186A06 Obtain general trademark information/view instructional videos










MAC1186A07 A kid's centric education site










MAC1186A08 Other (Please explain) H





MAC1187
H Other type of education activity:


Text area, no char limit Single N Skip Logic Group* OE: Education Activity
MAC1188

What additional APIs would you like the USPTO to provide? (Select all that apply) MAC1188A01 Direct access to bulk patent data
Checkbox, one-up vertical Multi N Skip Logic Group* API Activity




MAC1188A02 Direct access to bulk trademark data










MAC1188A03 N/A










MAC1188A04 Other (Please explain) I





MAC1189

Please tell us about your experience with the site-wide search box feature today. (Select all that apply)
DOT: Mututally Exclusive I did not use the site-wide search box
Checkbox, one-up vertical Multi N Skip Logic Group Search Box Experience




EDO07386A001 Search results were helpful z








EDO07386A002 Results were not relevant/not what I wanted z








EDO07386A003 Too many results/I needed to refine my search z








EDO07386A004 Not enough results z









EDO07386A005 Returned NO results z


Randomize





EDO07386A006 Received error message(s) z









EDO07386A007 Search speed was too slow z









EDO07386A008 I experienced a different search issue z


Anchor Answer Choice



Z Did you try using the site's navigational links before using the search feature today? ACQCol0009942A01 Yes, I navigated first
Drop down, select one Single N Skip Logic Group Navigate First?




ACQCol0009942A02 No, I went straight to the search feature









ACQCol0009942A03 Don't recall








How would you describe your navigation experience on this site today? (Select all that apply) EDO07388A001 I had no difficulty navigating/browsing on www.uspto.gov
Checkbox, one-up vertical Multi N Skip Logic Group Site Navigation



EDO07388A002 Links often did not take me where I expected








EDO07388A003 Had difficulty finding relevant information








EDO07388A004 Links/labels are difficult to understand








EDO07388A005 Too many links/navigational options to choose from



randomize



EDO07388A006 Had technical difficulties (e.g., error messages, broken links)








EDO07388A007 Could not navigate back to previous information








EDO07388A008 I had a navigation difficulty not listed



Anchor Answer Choice
MAC1190

Do you have any other comments or suggestions regarding mobile access to uspto.gov?


Text area, no char limit Single N
OE: Mobile Improvements
File Typeapplication/vnd.openxmlformats-officedocument.spreadsheetml.sheet
File Modified0000-00-00
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