Form 901 2015 901 CMS - Cahaba GBA JJ MAC

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2015 901 CMS - Cahaba GBA JJ MAC.xlsx

2015 901 CMS Cahaba GBA JJ MAC - 2015 916 USDS FSIS

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Model Qsts
Current CQs


Sheet 1: Welcome and Thank You Text






Welcome and Thank You Text















Welcome Text
Thank You Text




Thank you for visiting [Company/Site/Agency]. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.

Thank you for taking our survey - and for helping us serve you better. We appreciate your input!






























Welcome Text - Alternate
Thank You Text - Alternate




Thank you for visiting Cahaba Government Benefit Administrators. You have been randomly selected to take part in this survey that is being conducted by ForeSee on behalf of Cahaba Government Benefit Administrators. Please take a minute or two to give us your opinions. The feedback you provide will help Cahaba Government Benefit Administrators enhance its site and serve you better in the future. All results are strictly confidential.
Thank you for your time in completing this survey. Your input is very valuable and will be taken into consideration.












































































Sheet 2: Model Qsts

Model Name
CMS - Cahaba GBA JJ MAC
THIS USES CMS MODEL 410 Question Set
Red & Strike-Through: Delete
Model ID
NEW-create MID

Underlined & Italicized: Re-order
Partitioned
YES

Pink: Addition
Date
(1/28/2015)

Blue: Reword










Label Element Questions
Label Satisfaction Questions
Label Future Behaviors





Content

Satisfaction

Primary Resource
1 Content - Accuracy Please rate the accuracy of information on this site. 21 Satisfaction - Overall What is your overall satisfaction with this site? 24 Primary Resource How likely are you to use this site as your primary resource for getting information on Medicare?
2 Content- Quality Please rate the quality of information on this site. 22 Satisfaction - Expectations How well does this site meet your expectations?

Recommend
3 Content - Freshness Please rate the freshness of content on this site. 23 Satisfaction - Ideal How does this site compare to your idea of an ideal website? 25 Recommend How likely are you to recommend this site to someone else?


Functionality




Return
4 Functionality - Usefulness Please rate the usefulness of the services provided on this site.


26 Return How likely are you to return to this site?
5 Functionality - Convenient Services Please rate the convenience of the services on this site.





6 Functionality - Accomplish Goal Please rate the ability to accomplish what you wanted to on this site.







Look and Feel





7 Look and Feel - Readability Please rate the ease of reading this site.





8 Look and Feel - Organization Please rate the clarity of site organization.





9 Look and Feel - Layout Please rate the clean layout of this site.







Navigation





10 Navigation - Clicks Please rate the degree to which the number of steps it took to get where you want is acceptable.





11 Navigation - Find Please rate the ability to find information you want on this site.





12 Navigation - Layout Please rate the clarity of the site map/directory.





13 Navigation - Ease Please rate the ease of navigation on this site.







Search





14 Search - Usefulness Please rate the usefulness of search results on this site.





15 Search - Comprehensive Please rate how this site provides comprehensive search results.





16 Search - Organization Please rate the organization of search results on this site.





17 Search - Narrow Please rate how the search feature helps you to narrow the results to find the information you want.







Site Performance





18 Site Performance - Loading Please rate the speed of loading the page on this site.





19 Site Performance - Consistency Please rate the consistency of speed on this site.





20 Site Performance - Reliability Please rate the reliability of site performance on this site.














































































Sheet 3: Current CQs

Model Name CMS - Cahaba GBA JJ MAC


Red & Strike-Through: Delete

Model ID NEW-create MID


Underlined & Italicized: Re-order
Partitioned YES


Pink: Addition
Date 1/28/2015


Blue: Reword









QID Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label



































































































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