905 2015 905 Dot Rita

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2015 905 DOT RITA.xlsx

2015 901 CMS Cahaba GBA JJ MAC - 2015 916 USDS FSIS

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Current Model Qsts
Current Custom Qsts
Custom Qsts 7-7-11


Sheet 1: Current Model Qsts

Model Instance Name:


DOT RITA Survey


MID: xYwMp0UoBMIFx4FYNdd9VQ==


Date: 11/12/2009


DOT RITA Survey
Model questions utilize the ACSI methodology to determine scores and impacts

ELEMENTS (drivers of satisfaction)
CUSTOMER SATISFACTION
FUTURE BEHAVIORS

Content (1=Poor, 10=Excellent, Don't Know)
Satisfaction 27 Likelihood to Return (1=Very Unlikely, 10=Very Likely)
1 Please rate the accuracy of information on this site. 24 What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)

How likely are you to return to this site?
2 Please rate the quality of information on this site. 25 How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)
28 Recommend (1=Very Unlikely, 10=Very Likely)
3 Please rate the freshness of content on this site. 26 How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close

How likely are you to recommend this site to someone else?

Functionality (1=Poor, 10=Excellent, Don't Know)

29 Primary Resource (1=Very Unlikely, 10=Very Likely)
4 Please rate the usefulness of the features provided on this site.


How likely are you to use this site as your primary resource for obtaining information from this agency?
5 Please rate the convenience of the features on this site.



6 Please rate the variety of features on this site.




Look and Feel (1=Poor, 10=Excellent, Don't Know)



7 Please rate the visual appeal of this site.



8 Please rate the balance of graphics and text on this site.

9 Please rate the readability of the pages on this site.

Navigation (1=Poor, 10=Excellent, Don't Know)
10 Please rate how well the site is organized.
11 Please rate the options available for navigating this site.



12 Please rate how well the site layout helps you find what you are looking for.



13 Please rate the number of clicks to get where you want on this site.




Site Performance (1=Poor, 10=Excellent, Don't Know)



14 Please rate how quickly pages load on this site.



15 Please rate the consistency of speed from page to page on this site.



16 Please rate the ability to load pages without getting error messages on this site.




Online Transparency (1=Poor, 10=Excellent, Don't Know)



17 Please rate how thoroughly this website discloses information about what this agency is doing.



18 Please rate how quickly agency information is made available on this website.



19 Please rate how well information about this agency's actions can be accessed by the public on this website.




Search (1=Poor, 10=Excellent, Don't Know)



20 Please rate the relevance of search results on this site.



21 Please rate the organization of search results on this site.



22 Please rate how well the search results help you decide what to select.



23 Please rate how well the search feature helps you to narrow the results to find what you want.




Sheet 2: Current Custom Qsts

Model Instance Name: red & strike-through: DELETE





DOT RITA Survey underlined & italicized: RE-ORDER





MID: xYwMp0UoBMIFx4FYNdd9VQ== pink: ADDITION





Date: 7/6/2011 blue + -->: REWORDING








violet (bold): SKIP-LOGIC





DOT RITA Survey CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions Question Label
ACQDom0006100
What is/are your primary reason(s) for visiting the BTS site today? (Check all that apply) Looking for transportation related statistics
Checkbox, one-up vertical Multi Y Skip logic Primary Reason


Looking for transportation related publications and reports







Other (please specify)





ACQDom0006101
For what other reason(s) did you visit the BTS site today?

Text area, no char limit
N Skip logic Other Reason
ACQDom0006102
What transportation information were you looking for? Please describe.

Text area, no char limit
Y
Transportation Info
AED10136
Did you find the information you were looking for on this website?
Yes A,D Drop down, select one Single Y Skip logic Find Info


No





ACQDom0006103 A Was the format of the data files adequate for your needs? Yes
Drop down, select one Single Y Skip logic File Format


No (please explain) C




ACQDom0006096 C Please explain why.

Text area, no char limit
N Skip logic Format Not Adequate
ACQDom0006104 D Were the data defined and explained adequately? Yes
Drop down, select one Single Y Skip logic Data Definition


No





AED10138
What best describes your occupation? Consultant/Researcher
Radio button, one-up vertical Single Y
Occupation


Federal government employee







Industry professional







Media







Small business owner







State or Local government employee







Student







Teacher/Professor







Trade association/Non-profit employee







Not employed







Other (please specify) A


Skip logic
AED10139 A Please describe your occupation.

Text field, no limit
N Skip logic Other Occupation
AED10140
On average, how frequently do you visit this site? Almost daily
Radio button, one-up vertical Single Y
Frequency


About once per week







About once per month







A few times per year







Once or twice per year







First time visitor





AED10142
What is the first improvement you think BTS should make to its website?

Text field, no limit Single N
One Improvement

Sheet 3: Custom Qsts 7-7-11

Model Instance Name: red & strike-through: DELETE





DOT RITA Survey underlined & italicized: RE-ORDER





MID: xYwMp0UoBMIFx4FYNdd9VQ== pink: ADDITION





Date: 7/6/2011 blue + -->: REWORDING








violet (bold): SKIP-LOGIC





DOT RITA Survey CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions Question Label
AED10132
What is/are your primary reason(s) for visiting the site today? (Check all that apply) Data and statistics B Checkbox, one-up vertical Multi Y Skip logic Primary Reason


Publications and reports







News and updates







General information about RITA / BTS







Links to other websites







Other primary reasons (please specify) A




AED10133 A For what other reasons did you visit the site today?

Text field, no limit
N Skip logic Other Reason
AED10134 B What transportation data were you looking for? Airline data

Single N Skip logic Transportation Data


Freight data







Economic data







Passenger travel data







Other transportation data (please specify) A




AED10135 A What other transportation data were you looking for?

Text field, no limit
N Skip logic Other Transportation Data


What is/are your primary reason(s) for visiting the BTS site today? (Check all that apply) Looking for transportation related statistics
Checkbox, one-up vertical Multi Y Skip logic Primary Reason


Looking for transportation related publications and reports







Other (please specify)







For what other reason(s) did you visit the BTS site today?

Text area, no char limit
N Skip logic Other Reason


What transportation information were you looking for? Please describe.

Text area, no char limit
Y
Transportation Info
AED10136
Did you find the information you were looking for on this website?
Yes A,D Drop down, select one Single Y Skip logic Find Info


No B




AED10137 B If not, what information were you looking for?

Text field, no limit
N Skip logic Did Not Find

A Was the format of the data files adequate for your needs? Yes
Drop down, select one Single Y Skip logic File Format


No (please explain) C





C Please explain why.

Text area, no char limit
N Skip logic Format Not Adequate

D Were the data defined and explained adequately? Yes
Drop down, select one Single Y Skip logic Data Definition


No





AED10138
What best describes your occupation? Consultant/Researcher
Radio button, one-up vertical Single Y
Occupation


Federal government employee







Industry professional







Media







Small business owner







State or Local government employee







Student







Teacher/Professor







Trade association/Non-profit employee







Not employed







Other (please specify) A


Skip logic
AED10139 A Please describe your occupation.

Text field, no limit
N Skip logic Other Occupation
AED10140
On average, how frequently do you visit this site? Almost daily
Radio button, one-up vertical Single Y
Frequency


About once per week







About once per month







A few times per year







Once or twice per year







First time visitor







Less than once per year





AED10141
Are there any other products (data, analysis, publications) not currently available that you would like to see BTS provide?

Text field, no limit Single N
Product NOT Available
AED10142
What is the first improvement you think BTS should make to its website?

Text field, no limit Single N
One Improvement
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